Innovation

In 2021, The Trevor Project’s Technology team continued supporting our efforts to build our capacity to serve every young person who needs us by investing in scalability and quality of our services. With three verticals – Product & User Experience, AI & Engineering, and Technical Operations — the teams collaborated with leaders across the organization to build solutions together. We’re excited to strengthen those partnerships in the upcoming year as we expand internationally and support the launch of 988 as the three-digit code for the National Suicide Prevention Lifeline. We also look forward to iteratively improving the experience for the young people we serve, our counselors, and our staff who make this important work happen.

In the past year, we:

• Rolled out a brand new Lifeline Training that brought in new volunteers and uses industry best practices. We are now welcoming training classes of 100+ each and every month at a growing cohort size.

• Optimized scheduling tools to make sure our counselors are there when young people need them.

• Began working on the platform that will help The Trevor Project serve LGBTQ youth in Mexico.

• Improved the chat and text experience for our Digital counselors who support multiple conversations during their shifts.

Our Crisis Contact Simulator was named one of Time Magazine’s Best Inventions of 2021.