Tenant Satisfaction Survey Update

The SA Team has reviewed the results from the 2022 Tenant Satisfaction Survey, and we are committed to improving our service to our customers.

We appreciate the valuable feedback you provided in the last survey, and we have created an action plan with some key priority areas to focus on based on the feedback received. These key areas include:

• Feedback Management

• Communication: both written and verbal

• Maintenance Processes.

In April, our Operation, Community Development and Asset Team completed training to help us respond better to feedback, improve our communication with customers and identified gaps in our service that we will work on.

We are also working with our Business Improvement Team to refine our maintenance processes to enhance the service to our customers. We encourage our customers to continue to provide feedback so we can further improve the services provided.