Scorecard

Our seven key result measures underpin everything we do at Port Stephens Council:

Service Delivery

Target: > 95% Integrated Plans delivered on time Achievement: 94% of Operational Plan Actions on track

(as of 30 June 2022)

Community Satisfaction

Target: > 80% Community Satisfaction score Achievement: 2022 result to be provided in Annual Report 2021 to 2022

Employee Engagement

Target: >75% Employee Engagement

Achievement: 83% (Source: 2021 Employee Engagement Survey)

Governance

Target: > 95% Governance Health Check Achievement: 98.24% (As of June 2022 )

Risk Management

Target: > 80% Risk Management Maturity score

Achievement: 87% (As of August 2021)

Financial sustainability

Target: underlying financial surplus Achievement: $147,000 Underlying surplus

(As of March Quarterly Budget Review)

TBC

Infrastructure Backlog

Target: Backlog reduction Achievement: Result to be provided in 2021-2022 Annual Report TBC

On track (target achieved or on track to be achieved) Monitor (<5% off the target) Off-track (>5% off the target)

We successfully balance these key measures by:

 ensuring that we’re delivering on what we say we’re going to do  ensuring our community is satisfied with the level of service  ensuring our assets are maintained in an acceptable standard  being financially sustainable  having the right practices and governance in place  having an appropriate risk maturity and  having engaged employees.