TRANSFORMATION 2 013 H PS AN N UAL R EP O R T
TABLE OF CON T EN T S 2
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Mission and Vision Statements
3
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A Letter from the HPS Board of Managers Chairperson and President/CEO
Program Highlights 5
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Administration and Technology
6
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Member Development
9 | Contracts 10
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Furniture, Finishes and Equipment
11
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Design Center
12
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Corporate Communications and Community Involvement
Decision Making 15
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Board of Managers
16
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Advisory Committees
18
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HPS Staff
THE HPS MISSION Our mission is to provide our members with exceptional service and pricing, improving their bottom line through aggressive scrutiny, open communications and valued relationships.
Dwight Gascho Chairperson, HPS Board of Managers
THE HPS VISION Through integrity and honesty, HPS will collaborate with business partners to deliver competitive programs meeting the needs of our members, resulting in their trust and building lasting relationships.
Thomas La Pres HPS President/CEO
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DEAR HPS MEMBERS AND PARTICIPANTS, RANSFORMATION HAS BEEN OUR THEME FOR FISCAL YEAR 2013. Through smart modifications, HPS continually strives to provide you, our members, with the tools and resources necessary to manage your purchases and budget more efficiently. By implementing technology enhancements, focusing on our growth model and value added services, and renovating a more advantageous office environment, we are determined to deliver exceptional service and increase your bottom line. The year started out with a bang when HPS initiated a series of innovative technological improvements. We instituted a new internal database, transitioning the system to a web-based platform to increase functionality and reporting flexibility. Several data infrastructure improvements were established to handle the necessary data requirements to support our members and business partners, including a new server system allowing for higher availability of data and more effective back-up security. We appreciate and consider the comments received from our members and encourage you to continue to share your invaluable feedback. As a result, we have introduced HPScat, our new online contract analysis tool, and a USDA commodity planner tool to enhance our service delivery. At HPS, we not only value relationships with our members and participants, we highly regard our vendors and business partners. Our growth model involves strengthening our connection with existing partners and developing new relationships to enrich the benefits for our members as we gradually expand our footprint. We continue to offer significant regional contracts to optimize utilization and increase their savings. Our sustainable model for growth can be credited with the successes we’ve celebrated throughout the past year. Contract volume reached an all-time high of nearly $900 million, a 3.45 percent increase over 2012. HPS members received rebates totaling over $14 million, a 12.3 percent increase over last year. We added 199 new members this past year, bringing our membership total to more than 3,200.
As we plan for the future and look at the forecast for the next ten to fifteen years, HPS recognizes the need to prepare for our growing membership. In order to remain true to our mission, we have decided to improve our home base. The goal of renovating our corporate headquarters is to enhance our office environment, add work stations for anticipated staff growth, and provide ample amount of meeting space to host our numerous and growing committees, vendor partners, and board members. Preparation today is our strategy for future success. We embrace change as an opportunity to align ourselves for the next generation and celebrate the creation of a solid foundation of an organization that will remain intact, serving our membership for years to come. It is the constant support of the HPS membership that has given HPS its purpose and we are committed to continue a tradition of excellent service and maintain the reputation we have earned to date. Thank you for helping us make 2013 a successful year and for allowing HPS the continued opportunity to serve you in the future. Sincerely, Dwight Gascho Chairman, HPS Board of Managers Thomas J. La Pres HPS President/CEO
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“Over the past year, HPS has assisted our practices in understanding our purchases, what is connected to HPS/MedAssets contracts, and how we can better utilize the program. It is the personal service and time commitment to the members that makes HPS a valued partner to the Physicians Organization of Western Michigan.” —Sue Kuzee, Administrative Manager at Physicians Organization of Western Michigan
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ADMINISTRATION AND TECHNOLOGY The HPS administration team is the backbone to taking HPS to the next level in the technology world. One of the primary focuses of the administration team this fiscal year, has been making enhancements to the data network. HPS has continued to improve our technology infrastructure by investing in technologies that offer the greatest flexibility and opportunity for growth. We have accomplished our goal of 100% virtualization of our servers, utilizing shared storage and unified backup solutions to provide higher availability, longer data retention, faster deployment and provisioning, and lower power and cooling usage. Other technological advances throughout the company include: HPS Commodity Planner - The commodity planner was designed to help our school members in the state of Michigan to maximize the use of their USDA commodity dollars in their school food lunch programs. The planner was created to offer our Michigan school members a streamlined system to order and track their food purchases. HPS Contract Analysis Tool (CAT) - The contract manager was developed in a partnership with MedProcure to give members utilizing our dietary program a way to maximize their savings by being contract compliant. The system will benefit our members by giving them the tools that will assist them to make better cost saving decisions as it relates to purchasing items through HPS regional contracts. HPS Maveric - The new HPS database is a member and vendor tracking system which allows us to manage our members from a market segment, program usage, communication and data analysis perspective. The development of this system will benefit the membership by giving us the ability to track our members’ usage of the entire HPS program and make recommendations to help maximize their savings. In addition, the administration department has been busy issuing rebate checks equaling the largest return on investment our members have seen to date; over $13 million. The graph below represents the money returned to our members in comparison to the annual membership dues. Currently, with the help of our dietary and medical surgical programs, HPS returns almost $11 million more than what is being paid annually for dues.
COMPARISON OF REBATES RETURNED AND MEMBERSHIP DUES (in millions of $)
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MEMBER DEVELOPMENT Medical and Medical Associates: Both Acute and Non-acute facilities including hospitals, surgery centers and physician offices In fiscal year 2013, the Member Development team concentrated on the management of information for our medical members. Due to the speed of information and the ever-changing healthcare environment, the HPS team collaborated with MedAssets and our vendor partners to determine and simplify communication processes going into fiscal year 2014. Medical and medical associates represent 16% of our overall membership, therefore, HPS strives to be a resource to these facilities and provide relevant purchasing advice and tools. Senior Living: Skilled nursing, assisted living and independent living facilities comprise the HPS senior living category The senior living membership is the second largest membership segment at 28%. Both independent facilities and chains joined HPS in fiscal year 2013, which results in senior living being one of the fastest growing membership segments. In 2013, 81 senior living facilities were added to the membership. The Accountable Care Act continues to impact every medical segment of our membership. During the annual business review process, the HPS Member Development team discusses with our members other opportunities for HPS programs and resources. As a result of these conversations, HPS is working with our vendor partners to provide tools beyond contract pricing needed to succeed in this new healthcare environment. Education: Public and private K-12 school systems, colleges, and universities comprise the education HPS membership The first school district joined HPS in the 1980s and at the end of fiscal year 2013, 1,172 members represent the education segment. This segment grew by 72 members in 2013, and holds the largest percentage of membership at 36%. In order to be in compliance with the USDA regulations, HPS received and responded to over 20 third party purchasing agreements for the states of Indiana, Illinois, Kentucky and Michigan. These agreements designate HPS as the procurement agent for the school district and ensure that HPS is following federal procurement guidelines. In addition, HPS spent time working with the departments of education and public instruction in 2013. These efforts are focused on understanding the interpretation of procurement regulations related to the National School Lunch Program. HPS developed a USDA Foods web-based tool to become an administrator of USDA foods for our members. HPS is now able to respond to the needs of members in both commercial and commodity purchases depending on the needs of each state. Associates: The associate members of HPS include camps, senior meals, county and religious organizations In fiscal year 2013, 43 new members joined the associate membership segment. This membership segment consists of camps, senior meals programs, and county government, among other entities that provide food to the communities they serve. These members benefit from HPS membership more than any other segment. When HPS performs an evaluation, we typically save these facilities between 10-15% on their food costs. Associate members represent nearly 20% of the entire membership.
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MEMBERSHIP BREAKDOWN BY CLASSIFICATION
MEMBERS BY STATE The larger numbers indicate membership totals per state for fiscal year 2013. The numbers in parentheses indicate membership gain or loss within the year.
38 (+11)
HPS staff attended 42 trade shows and conferences in fiscal year 2013. HPS holds association memberships in each class of trade. This commitment on behalf of HPS is in support of the associations’ education efforts which provides a greater understanding and appreciation of the industries we serve.
FIVE-YEAR MEMBERSHIP GROWTH
1 (+0) 150 (+7)
9 (+0)
1,771 (+31) 555 (+50)
9 (+2)
471 (+14)
86 (+14)
27 (-4) 3 (+1)
9 (+3)
0 (-1) 75 (+3)
Another record year in membership growth with 199 new members added in fiscal year 2013. The majority of growth is attributed to the senior living and education segments.
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FIVE-YEAR ANALYSIS OF MEMBER REBATES (in millions of $)
CONTRACT VOLUME BY PRODUCT CATEGORY
FIVE-YEAR CONTRACT VOLUME (in millions of $)
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CONTRACTS In fiscal year 2013, the medical and medical associate segments generated over $311 million in HPS and MedAssets contracts. One of the key areas of focus this year was capital purchases. HPS and MedAssets brought tremendous value to our members through the Capital Group Buy Program. MedAssets has the infrastructure to obtain valuable and timely data for our member’s capital purchases, which enables the contracting team to negotiate market leading savings for our membership. In 2013, our members had 64 capital purchases in this program totaling over $5 million with hundreds of thousands in savings. Additionally, HPS Contracting staff, along with our Technical Advisory Committee, has been very busy developing contracts that will help our membership as the industry prepares for the rollout of the Affordable Care Act. A few of the new contracts that will be offered to our membership include contracts for electronic invoice delivery, inventory services, consulting in the area of population health, refurbished medical equipment, and a contract that gives our members a source for telemedicine/telehealth. HPS understands that these are challenging times for this segment. With the purchasing power of our national partner MedAssets, coupled with the regional contracting and the service we provide to our members, HPS continues to be positioned well to take this journey with our members.
I have participated in the advisory committees with HPS for nearly 30 years and this process demonstrates the true meaning of member operated. By being part of the committee, members provide input and make decisions on the HPS contracts and programs. At the committee meetings you are able to hear firsthand what is happening with the contracts. This greatly assists me in staying on top of the actions I need to take for my facility to ensure we are accessing contract pricing. I would recommend that every member serve on an advisory committee should the opportunity present itself.” —Karen Anklam, Materials Management Director/HPS Techical Advisory Committee Chairperson Scheurer Hospital, Pigeon, Michigan
In fiscal year 2013, HPS experienced solid top-line contract growth in the senior living segment, fueled by our growing membership and significant growth in the pharmacy category. HPS will continue to work with our members and committee members to bring solutions to this segment. In the education segment, HPS successfully completed its first year in a new service line as a USDA Foods Commodity Administrator. The year went extremely well and HPS feels it is now poised to grow this business as opportunities become available. This new service line allows our members to align their commodity and commercial purchases under one umbrella, improving efficiency while removing unnecessary cost from the supply chain. In addition, HPS achieved tremendous top-line contract growth in both the education and associate segments. Led CONTRACT VOLUME BY MEMBER CLASSIFICATION primarily by our emerging markets, this segment continues to benefit greatly from the HPS services and continues to grow. In 2013, HPS had 43 new contract starts and grew its regional contract volume by 6.2% over 2012 totals. HPS, along with its committees, developed 11 brand new contracts while 43 contracts in the portfolio were awarded to current contract holders. Contracts in their first revision generated over $2.6 million in members’ purchase volume.
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FURNITURE, FINISHES AND EQUIPMENT The HPS Furniture, Finishes and Equipment program also experienced a huge success in 2013. Our customer service representatives provided more than 2,900 equipment sales quotes this fiscal year and achieved a 5% increase in utilization over the previous fiscal year. Fiscal year 2013 marked the launch of HPS’ newest publication, The Finish Line. This bi-monthly newsletter is dedicated solely to everything related to the HPS Furniture, Finishes and Equipment and Interior Design programs and has taken the place of quarterly sales fliers. The Finish Line features new product announcements, equipment deals, and design trends to help keep our members aware of program offerings. HPS’ new marketing efforts were represented with a slight increase in utilization in the senior living and education segments this fiscal year. The marketing efforts will continue, educating our members of all class of trades about the benefits of taking advantage of the FFE program. Great Lakes Food Service Equipment Specialists continue to be an asset to the FFE program. The partnership continues to result in many satisfied members and return business. Through the partnership, HPS offers exceptional pricing and knowledgeable equipment specialists lending their expertise from start to finish.
FURNITURE, FINISHES AND EQUIPMENT PURCHASES BY MEMBER CLASSIFICATION
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“Tracy from HPS researched, at my request, mattresses for the beds here at the facility. Our previous supplier raised their prices and Tracy came through for us with a much lower price with a new HPS supplier. Given the fact we need to order ten mattresses, this is quite the deal. She did this quickly and efficiently! This is a great savings for us and we thank her a lot for helping us out!” —Nona Reynolds, Office Manager/Dietary Manager at T.C. Harris School
DESIGN CENTER The HPS Design Center worked on 49 different projects for 38 member facilities in fiscal year 2013, which is an increase of 192% over fiscal year 2012.
INTERIOR DESIGN BILLINGS BY MEMBER CLASSIFICATION
In addition to the record-breaking totals of member interior design projects, the team has been busy seeing out HPS’ own corporate office renovation. The senior living segment of the HPS membership continues to be the largest patron of Design Center services, though all other segments represented growth in fiscal year 2013.
“Being an HPS board member for over 30 years helped make utilizing the HPS Design Center a smart decision. HPS understands the health care environment and the type of durability and quality in furniture that we are looking for. Everything they specified for us turned out nicely. The HPS Design Center not only did an excellent job, but their quote for services came in less costly than other quotes.” —George Montgomery, President and CEO of Schoolcraft Memorial Hospital and longstanding HPS Board of Managers Member “Working with Laura and the HPS Design Center was a great experience. We were given variety to choose from, and Laura was great on follow-up. Things arrived in a timely manner, and I couldn’t be happier. She treated us like we were her most important client and this meant a lot to us. She really went above and beyond to meet our needs.” —Liz Boeve, Director of Operations at Spring Lake Public Schools
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CORPORATE COMMUNICATIONS Fiscal year 2013 marked the launch of HPS’ newest publication, The Finsh Line. This bi-monthly newsletter is dedicated solely to everything related to the HPS Furniture, Finishes and Equipment and Interior Design programs, has taken the place of quarterly sales fliers. The Finish Line features new product announcements, equipment deals, and design trends to help keep our members aware of program offerings. In addition to the new publication, all HPS electronic newsletters received an enhanced layout which features a new interactive version, allowing the reader to virtually turn each page by clicking and dragging it across the screen. Alternatively, a link to view the PDF version of each newsletter is also included in the e-mail message. Current and past newsletters are available in both formats on the HPS website under Current Publications. For many years the Corporate Communications team has worked to make improvements to the annual HPS conference and trade show. Thanks to the feedback HPS has received from the member and vendor communities, there are two big changes that have been made to the way HPS will host the annual event. To meet the needs of our growing membership footprint, the HPS event has become a “traveling” trade show and will take place in a different territory each year. For the first time in 32 years, the HPS Annual Conference and Trade Show will move from Lansing, Michigan. The 2013 event will take place at the Allen County War Memorial Coliseum in Fort Wayne, Indiana on November 6th. Thanks to the generous support of the HPS trade show vendor exhibitors, HPS is very pleased to announce that there will no longer be a charge to members attending the annual show. This is an exciting first for HPS and we strongly feel that attending the annual conference deserves to be another value included in the cost of membership. HPS continues to be active in the local communities of our employees and members. We are proud of the dedicated commitment of our staff who volunteer their time and energy, giving support to a variety of organizations including: • • • • • • •
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Barry County Relay for Life Barry County United Way Michigan Harvest Gathering Toys for Tots West Michigan Humane Society Woody Wyngarden Memorial Scholarship holiday giving for local families in need
“Our cooperative made the decision to join HPS this past year. Our school districts have saved between 6 – 15% on their food costs. As we were in the process of making the decision, HPS met with us as a group two times and then at each school district when requested. KVEC appreciates the time and effort the HPS staff provided as we made our decision to join the HPS membership.” —Jeff Hawkins, Executive Director at Kentucky Valley Educational Cooperative
“Our facility went through the RFP process for a new pharmacy company this past year. The award was granted to the HPS contract with In Touch Pharmacy. Not only did this change provide us with savings, In Touch Pharmacy and HPS have provided a new level of service to our community. Customer service is intangible without a monetary value, but service must be part of the equation. Both In Touch and HPS, have customer service as part of their expectation and go above and beyond when working with members.” —Ben Long, Purchasing Coordinator at Burcham Hills Retirement Community
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“HPS has supported our association for nearly two decades now. The HPS Team attends our annual conference each year in support of our efforts to provide the best school meal programs in the country. In addition, their support and attendance at industry seminars and regional meetings is much appreciated by SNAM.” —Karen Bissett, Board Member - President of School Nutrition Association of Michigan
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2013 HPS BOARD OF MANAGERS
EXECUT IVE C O MMIT T EE Dwight Gascho, Chairperson
Karen Anklam
Gary Easton, Chairperson Elect
Donald Haney
President/Chief Executive Officer Scheurer Hospital Pigeon, Mich.
Administrator Lapeer County Medical Care Facility Lapeer, Mich.
Dane Wheeler, Treasurer Chief Financial Officer Adams Memorial Hospital Decatur, Ind.
Nick Ceglarek, Manager-At-Large Superintendent Hudsonville Public Schools Hudsonville, Mich.
Matt Thompson, Manager-At-Large Chief Executive Officer Carson City Hospital Carson City, Mich.
Materials Management Service Leader Scheurer Hospital Pigeon, Mich.
Administrator Thornapple Manor Hastings, Mich.
Gary Henriksen
Chief Financial Officer and Senior Vice President Michigan Health & Hospital Association Lansing, Mich.
Howard Hyde
Superintendent Evart Public Schools Evart, Mich.
Timothy Johnson
President/Chief Executive Officer Eaton Rapids Medical Center Eaton Rapids, Mich.
Thomas La Pres
President/Chief Executive Officer HPS Middleville, Mich.
Keith Miller
Administrator Huron County Medical Care Facility Bad Axe, Mich.
George Montgomery
Chief Executive Officer Schoolcraft Memorial Hospital Manistique, Mich.
H.M. Snodgrass
Executive Director Central Kentucky Educational Cooperative Lexington, Ky.
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2013 HPS ADVISORY COMMITTEES College & University Purchasing Advisory Committee Ann Klaes, Chairperson Eastern Michigan University Dining Svcs. Ypsilanti, Mich. Brenda Marquardt Central Michigan University Dining Svcs. Mt. Pleasant, Mich. Thomas Murray Eastern Michigan University Dining Svcs. Ypsilanti, Mich. Lori Helmer Ferris State University Big Rapids, Mich. Gary Schneider Ferris State University Big Rapids, Mich. Paula Amols Murray State University Murray, Ky. Erin Robbe Ohio University Dining Services Athens, OH Tom Savage Schoolcraft College Livonia, Mich. Educational Purchasing Advisory Committee Barbara Webb, Chairperson Delta College University Center, Mich. Darryl Sydloski, Vice Chairperson Maple Valley Schools Vermontville, Mich. Judy Lannen Central Michigan University Mt. Pleasant, Mich. Raina Sisson DeKalb Central Schools Waterloo, Ind. Greg Pincumbe Highfields Inc. Onondaga, Mich. Jonathan Kamin Immanuel Lutheran School Saginaw, Mich Mary M. Scobey, Kalkaska Public Schools Kalkaska, Mich. Chris Gentry Kettunen Center Tustin, Mich Karen Blais Michigan Family Resources Walker, Mich. James Bromley Middlebury Community Schools Middlebury, Ind. Dean Haselton Northwestern Michigan College Traverse City, Mich Will Hostrawser Union-North United School Corp. Lakeville, Ind.
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Engineers Advisory Committee Bob Williams, Chairperson University of Detroit Jesuit High School & Academy Redford, Mich. Bob Siekman, Vice Chairperson Grand Traverse Pavilions Traverse City, Mich. Robert Wakeman Allegan County Allegan, Mich. Esther Townsend Hurley Medical Center Flint, Mich. Desiree T. Quinney Michigan State University East Lansing, Mich. Sue Dennis Porter Hills Retirement Community Grand Rapids, Mich. Tim Schnipke Putnam County Sheriffs Office Ottawa, Ohio Kevin L. Beaver Rapid River Public Schools Rapid River, Mich. Jeff Smithingell Shiawassee County Medical Care Facility Corunna, Mich. Randy Reynolds Swiss Village Inc. Berne, Ind. Food Service Administrators Advisory Committee Lucas McFarland, Chairperson Grand Rapids Homes For Veterans Grand Rapids, Mich. Richard J. Seewald Adams Memorial Hospital Decatur, Ind. Glen Barr Cass County Council on Aging Cassopolis, Mich. Brad Noyes Cameron Memorial Community Hospital Angola, Ind. Marlene A. Herzhaft Christian Care Senior Care Community Muskegon, Mich. Mia Morrison Cityview Nursing & Rehab. Ctr. Cleveland, Ohio Amy Mueller Dayspring Inc. Muskegon, Mich. Kelly Malmo MidMichigan Medical Center Midland, Mich. Sandy Bowen Pennock Health Services Hastings, Mich.
Dana Henry Roosevelt Park Nursing & Rehab. Comm. Muskegon, Mich. Tim Bryant Senior Village Management Milford, Mich. Machelle Soper, CDM, BS Shiawassee County Medical Care Facility Corunna, Mich. Mike Marlowe Sunset Manor Jenison, Mich. Greg Schmidt Swiss Village, Inc. Berne, Ind. Lucy Funk Wernle Youth & Family Treatment Center Richmond, Ind. Susan Dell West Woods of Niles Niles, Mich. Indiana School Food Purchasing Advisory Committee Carrie Nowacki, Chairperson River Forest High School Hobart, Ind. Becky Landes, Vice Chairperson Manchester Community Schools North Manchester, Ind. Jill Stansberry Alexandria Community Schools Alexandria, Ind. Robin McCorkle Bluffton-Harrison MSD Bluffton, Ind. Lee Willhite Culver Academies Culver, Ind. Dee Orick Delaware Community School Corp. Muncie, Ind. Carol Smith East Allen County Schools New Haven, Ind. Andria Ray Hamilton Southeastern School Corp. Fishers, Ind. Kelley Lease Logansport School Corporation Logansport, Ind. Colleen Hostetler Merrillville Community Schools Merrillville, Ind. Kathy Kane Michigan City Area Schools Michigan City, Ind. Annette Guenther MSD of Washington Twp. Indianapolis, Ind. Joanne Baierwalter Muncie Community Schools Muncie, Ind.
Pamela Casey New Albany/Floyd Co. Cons. Schools New Albany, Ind. Diana Choate Muncie Community Schools Muncie, Ind. Beckey Vitatoe New Castle Community School Corp. New Castle, Ind. Leeanne Koeneman Northwest Allen County Schools Fort Wayne, Ind. Jean Ann Harden Tri Central Community Schools Sharpsville, Ind. Penny Garrett Yorktown Community Schools Yorktown, Ind. Kentucky School Food Purchasing Advisory Committee Julie Tuttle, Chairperson Montgomery County Food Service Mt. Sterling, Ky. Judy Ellis, Vice Chairperson Boyle County Board of Education Danville, Ky. Amy Fletcher Christian Academy of Louisville Louisville, Ky. Becky Lowry Clark County Schools Winchester, Ky. Sharon Edwards CKEC Lexington, Ky. Char Banta Diocese of Lexington Lexington, Ky. Pat Kelley Fayette County Public Schools Lexington, Ky. Mary Kuhn Hardin County Schools Elizabethtown, Ky. Ronnie Deatherage Lincoln County Board of Education Stanford, Ky. Cathy Pleasants Lincoln County Schools Stanford, Ky. Helen Ritchie Knott County Schools Hindman, Ky. Sylvia Moore Mercer County Schools Harrodsburg, Ky. Linda Campbell Perry County School District Hazard, Ky. Sandy Wagner Scott County Board of Education Georgetown, Ky.
Gretchen Rice Scott County Board of Education Georgetown, Ky. Mitzi Marshall Scott County Board of Education Georgetown, Ky. Kelly Walker Scott County Board of Education Georgetown, Ky.
Diann Tosh South Haven Public Schools South Haven, Mich. Tim Kleaveland Sparta Area Schools Sparta, Mich. Andrew Brown YMCA Camp Ohiyesa Holly, Mich.
School Food Purchasing Advisory Committee Mo Shamali, Chairperson Kentwood Public Schools Kentwood, Mich. Richard Browder, Vice Chairperson Brighton Area Schools Brighton, Mich. Lorie Grant Bay City Public Schools Bay City, Mich. Susan Meyer Byron Center Public Schools Byron Center, Mich. Gib Brown Camp CoBeAc Prudenville, Mich. Shari Bock Cass City Public Schools Cass City, Mich. Cindy VanWormer Chippewa Valley Schools Clinton Twp., Mich. Karen Rockwall Edibles Rex School Program Detroit, Mich. Tammy Tedesco Edibles Rex School Program Detroit, Mich. Jean Kish Goodrich Area Schools (Fenton/Linden) Goodrich, Mich. Amy Klinkoski Grand Rapids Public Schools Grand Rapids, Mich. Sue Whitaker Huron City Schools Huron, Ohio Lynna Hassenger Okemos Public Schools/Springport Pub. Schools Okemos, Mich. Vicki Laurell Oregon City Schools Oregon, Ohio Karen Bissett Oxford Area Community Schools Oxford, Mich. Bruce Spychalski Pellston Public Schools Pellston, Mich. Betty Deel Penta Career Center Perrysburg, Ohio
Technical Advisory Committee Mert Spencer, Chairperson Arbor Hospice, Inc. Ann Arbor, Mich. Joseph Rossi, Vice Chairperson McLaren-Lapeer Regional Med. Ctr. Lapeer, Mich. Carol Vincent Adams Memorial Hospital Decatur, Ind. Benjamin Long Burcham Hills Retirement Community East Lansing, Mich. John Gage Clark Retirement Community Grand Rapids, Mich. John Rymer DeKalb Memorial Hospital Auburn, Ind. Rick Eggers Eaton Rapids Medical Center Eaton Rapids, Mich. Cathy MacShara Garden City Hospital Garden City, Mich. Nancy Nowiski Huron County Medical Care Facility Bad Axe, Mich. Rick Darling Marlette Regional Hospital Marlette, Mich. Mary Ann Maier Pennock Health Services Hastings, Mich. Kevin Kennedy Pulaski Memorial Hospital Winamac, Ind. Karen Anklam Scheurer Hospital Pigeon, Mich. Gayle Holbrook Shiawassee County Medical Care Facility Corunna, Mich.
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HPS STAFF Thomas La Pres President/CEO tlapres@hpsnet.com
Tori Mascho Contract/Data Associate tmascho@hpsnet.com
Administration
Corporate Communications
Rick Jones Senior Director of Finance and Administration rjones@hpsnet.com
Jami Markle Corporate Communications Manager jmarkle@hpsnet.com
Brian C. McKinley Corporate Information System Associate bmckinley@hpsnet.com
Angela Jones Marketing and Communications Specialist ajones@hpsnet.com
Eric Daly Computer Support Technician edaly@hpsnet.com
Design Center
Christine Haynes Administrative Clerk chaynes@hpsnet.com Kendra Tossava Account Analyst ktossava@hpsnet.com
Caroline Croly-Griffiths Interior Designer ccroly@hpsnet.com Laura Purdy Interior Designer lpurdy@hpsnet.com
Furniture, Finishes and Equipment
Sharon Demond Accounting Assistant sdemond@hpsnet.com
Anna Hutchinson Customer Service Representative ahutchinson@hpsnet.com
Contracts/National Accounts
Tracy Keeler Customer Service Representative tkeeler@hpsnet.com
Kevin Crampton Vice President of Contracting and New Business Development kcrampton@hpsnet.com Jason Londrigan Director of Clinical Contracting jlondrigan@hpsnet.com Teresa Allen Contract/Data Associate tallen@hpsnet.com James Dobberstein Contract Portfolio Analyst jdobberstein@hpsnet.com Katie Hayward Contract Portfolio Analyst khayward@hpsnet.com Tami Kruger Contract/Data Associate tkruger@hpnset.com
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Janet Nicholson Customer Service Representative jnicholson@hpsnet.com Robin Tagg Customer Service/ID Assistant rtagg@hpsnet.com Tammy Wilcox Customer Service Representative twilcox@hpsnet.com
Member Development Michelle Pleiness Vice President of Member Development and Customer Relations mpleiness@hpsnet.com Brian Frank Director of Member Development bfrank@hpsnet.com
Patty Kozar Director of Member Development pkozar@hpsnet.com Lisa Stewart Director of Member Development lstewart@hpsnet.com Vern Barker Implementation Manager vbarker@hpsnet.com Bryan Brauer Region Manager bbrauer@hpsnet.com Preston Fouts Region Manager pfouts@hpsnet.com Jackie Hepler Region Manager jhepler@hpsnet.com Emley Navarro Region Manager enavarro@hpsnet.com Brian Smith Region Manager bsmith@hpsnet.com Katie Stanton Member Resource Representative kstanton@hpsnet.com RenĂŠ Tomalia Region Manager rtomalia@hpsnet.com Jennifer Zech Member Resource Representative jzech@hpsnet.com Steve Zikeli Region Manager szikeli@hpsnet.com
Support Services Amy McKinley Administrative Assistant, Design Center/FFE amckinley@hpsnet.com Nikol Newton Administrative Assistant, Design Center/FFE nnewton@hpsnet.com
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“Be the change you wish to see in the world.” —Mahatma Gandhi
3275 N. M-37 Highway | P.O. Box 247 Middleville, Michigan 49333-0247 Phone: (800) 632-4572 or (269) 795-3308 Fax: (269) 795-9788 www.hpsnet.com