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No
Survey Area
2018 Rating
2019 Rating
Status
1.
Overall satisfaction top 2 aggregate
57%
67%
10% increase across two years
2.
Likelihood to renew chapter membership
61%
71%
10% increase across two years
3.
Likelihood to recommend the chapter
61%
75%
14% increase across two years
4.
Chapter Net Promoter Score (NPS) Index
3
32
NPS is a new metric that PMI is using to gauge customer engagement; if they are happy with us, they are more likely to recommend us to their peers.
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