PIRTEK MILPERRA NAMED PIRTEK NATIONAL FRANCHISE OF THE YEAR P
irtek Milperra has surpassed 91 other Pirtek Service and Supply Centres across Australia to be awarded the National Franchise of The Year for 2010/2011. Judged across an extensive set of criteria, Pirtek Milperra (New South Wales) narrowly edged out Pirtek Blackwater (Queensland) for this prestigious award. Whilst Pirtek Milperra has been in operation for over 25 years, Jakki Dutton has owned the franchise since 2007 and employs 11 full-time staff. “In receiving this award it really means recognition for my team and the hard work that they put in on a constant basis,” said Centre Manager of Pirtek Milperra Jakki Dutton. “As the business owner, the consistencies that the team provides via their hard work, their pride in the business and our brand, plus looking after the customers are all elements that I am proud of.
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“The key for our business has been a focus on the customer and our customer service offering, whilst ensuring all areas within the business is working closely together so that we achieve that common goal. “Pirtek has grown so much over the years, but it has remained a family business and that is really important at a local level. The support and the infrastructure that the Pirtek National Office provides are second to none, and that ultimately makes our lives a lot easier. It also means we can provide our customer base with the best possible service by allowing us to concentrate on what we need to do best. “I could not believe just how close it was between all the top ranked Pirtek centres. Across the country we have so many amazing Pirtek centres and although Milperra is a metro centre, we share so many common elements with all centres in the city, mining and rural areas. “This award will sit proudly at Pirtek Milperra, but it doesn’t mean we will sit on our laurels. I am sure the entire
FLUID MAGAZINE JULY 2012 I www.pirtek.com.au
team will want to improve and that is great for the business and of course the customers.” General Manager of Sales & Marketing at Pirtek National Office Rod Chapman praised Pirtek Milperra and the rest of the Pirtek centres that received state based recognition awards. “Jakki and her team are worthy recipients of this award in what was an incredibly tight decision,” said Chapman. “Overall Pirtek recognised 25 individual Service and Supply Centres across the country. “Pirtek has an outstanding group of franchises right across Australia providing a portfolio of industry-leading hydraulic and industrial hose products and services. “All the Pirtek franchises that received awards demonstrate an extremely high commitment to their own businesses, but most importantly to the customer in terms of providing the highest levels of service possible.”