2020 PACIFIC HEALTH SERVICE HUTT VALLEY
ANNUAL REPORT
O U R WHO WE ARE PERFORMANCE OUR SERVICES Pacific Health Services Hutt Valley is an independent health service working closely with our community in the Hutt valley. We provide health and social services, community engagement and development support services since 1999. Our Pasefika family centred approach reinforces family strengths, provides appropriate support and empowers families to live well with greater control over their lives. We are well connected and part of the core fabric of our community with our approach based on social cultural evidence about what works.
OUR VISION & MISSION Our focus is " A vibrant Healthy Pasefika Community in the Hutt Valley". With our aim to "lead the development and maintenance of a healthy Community".
OUR VALUES "By Pacific for Pacific" is an underpinning principle that drives the organisation's strategic vision. Our values define who we are as an organisation. They influence how we work with our clients, stakeholders and partners and the way we serve our clients Ofa - Love (Tonga) Fa'aaloalo - Respect (Samoa) Oronga ia mai - Reciprocity (Cook Is) Vaa Fealoaki - Relationships (Tokelau) Fekafekau - Service (Niue) Veiliutaki - Leadership (Fiji)
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OUR PERFORMANCE WHO WE ARE
OUR COMMITTMENT
Working with our partners, we are committed to ensure the values of partnership is at the centre of all our relationships. These values guide our future relationships. Professionalism We will run our Service and deliver our programmes according to professional standards and principles. Our people deserve the best Cultural Relevance We will use Pacific cultures and languages to ensure our people receive the best service Participation We will ensure fair representation of our communities in PHS and invite them to evaluate our performance as a community resource Quality PHS will make sure that it is a quality organisation that provides quality services Respect PHS will respect the dignity and cultures of all people involved in its operation. It will ensure gaining the respect of all its key stakeholders including our Pacific communities. Integrity PHS will act with honesty, trust and in good faith. Efficiency PHS will use its resources wisely to ensure it is accountable and has sufficient resources to carry out its services Responsiveness PHS will continuously work hard to meet the health needs of Pacific people Collaboration PHS will work with key stakeholders, other Pacific providers and the Pacific communities to ensure that its services and programmes meet the needs of its clients and are appropriate, relevant and effective Service PHS exists to serve the Pacific communities of the Hutt Valley.
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MESSAGE FROM THE BOARD CHAIR
OUR PERFORMANCE
E fa'atalofa atu i le paia ma le mamalu o le fono fa'aletausaga a le Pacific Health Services Hutt Valley. Malo le soifua manuia ma le lagi e mama. Warm Pacific Greetings. "When the world is in the midst of change, when adversity and opportunity are almost indistinguishable, this is the time for visionary leadership and when leaders need to look beyond the survival needs of those they're serving" Chip Conley: American NY Times Best Selling Author, Entrepreneur & Hotelier
2020 has been an extraordinary year to say the least. Covid-19 has changed the world forever. Lockdowns, social distancing, and contact tracing have become normalised in our general consciousness as the world and here in our small country of NZ engage to fight this invisible enemy. The impact and effect of the pandemic on our political, social, cultural, and economic environments cannot be understated. Our Pasifika people have suffered in so many ways but sadly, especially in the loss of loved ones due to the pandemic. However, as Chip Conley states, it is in times of adversity that we need, and see true visionary leadership. The Board is very proud of the work of our CEO and staff provided in responding to the needs of our people during the pandemic. Sadly, there appeared to be a lack of a cohesive response plan by the Government to our Pacific communities and it took our small team here in the Hutt Valley to rally support for our people in the immediate aftermath of the first Lockdown in March. PHSHV support was able to reach 25% of the Pacific population in the Hutt Valley (approx. 12,000) and this is a testament to the leadership and compassion shown by our CEO and staff. However, PHSHV did not stop there. As Chip Conley states, visionary leadership looks beyond the survival needs of those they serve. Although the pandemic slowed down life for many of us, our CEO and staff continued to build, develop and innovate our service, which bore fruit in the establishment of 3 new core programmes; Toloa Mental Health, Whanau Resilience and Wellbeing. All have 2-4 year long funding contracts. This represents a staggering 30% finance and services increase with a 35% growth in staff. I am sure you will join me in congratulating and thanking our CEO and the team for an exceptional year of work and service. We are so blessed to have such a passionate and talented team of workers who love working with our people to ensure positive healthy outcomes for our communities. This only happened due to the excellent visionary leadership of the CEO. Thank you also to all our Pasifika communities, stakeholders and funders who allow our team to do their work to an optimum level. Lastly, thank you to our Board for your visionary leadership in supporting our CEO and team throughout this difficult year. Blessed ending to the year to you all and a blessed Christmas.
Reverend Vaega'au (Au) Liko BOARD CHAIR
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Executive Summary
Malo Ni, Kia Orana, Ni Sa Bula Vinaka, Fakaloha Lahi Atu, Malo e lelei, Kia Ora tatou Katoa, Talofa, Talofa Lava, Warm Pacific Greetings.
Socrates summed up the business journey for Pacific Health Service Hutt Valley for 2020.
"The secret of change is to focus all of your energy, not on fighting the old, but on building the new" Although 2020 will always be remembered as the year of chaos with Covid-19 pandemic, often amidst uncertainty and chaos lies opportunities. As an organisation, we certainly made the most of very little opportunities there were, and we should all be proud of our achievement. The focus for 2020 was to ensure management and staff delivers on goals, actions, desired outcomes, timing resource requirements, and performance measurement described in the Business Plan. The 8 streams of work set out in the Strategic plan was categorised into 3 key development areas in the Business Plan. 1. Implement Growth & Sustainability Strategy. 2. Complete Digital Strategy and Upgrade IT Hardware. 3. Driving the Relationship strategy at Governance, management and service delivery levels. I am pleased to report that we have achieved well in all 3 areas, rolling out three new ccore services, 1) Wellbeing, 2) Toloa Primary Mental Health, 3) Whanau Resilience services. We are also improving terms and conditions for existing contracts, increasing sustainability and financial security.
Developing the Hutt Valley Pasifika Pandemic Response Plan is a milestone and well underway supported by the Post Covid-19 Tranche funding via the 2DHBs. The Pasifika Wellbeing Mobile Unit is undergoing a final fit out of equipment's and appropriate space and should be on the road in January 2021. Full upgrade of computer hardware and upgrading digital technology has placed the service in a much more advanced technology capability and readiness for any future risk of further lockdowns. Both projects are compliments of the 2020 Pacific Provider Development Fund (PPDF). Governance, management and operational relationship across stakeholders, partners and funders operates at optimum value and reaping growth benefits at all levels of the organisation. The PPDF continues to provide the backbone for financial support for development in key areas, continuous improvement program, future proofing of services and ongoing commitment to innovation. It is encouraging to finally see transformational changes that will have significant future benefits to the Pasifika people in the Hutt Valley. I take this opportunity to thank our staff, management and Board members and congratulate them all for a huge effort which resulted in another successful year. More importantly, I sincerely thank you, the Pacific community in the Hutt Valley for your ongoing support and making this a service of your choice. I wish you and your family a safe Christmas and a Prosperous 2021. Soifua, Nanai Muaau Chief Executive Officer
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DELIVERING ON OUR SERVICE OUTCOMES
Outreach Nursing Mobile Service
417 SUPPORTED PACIFIC CLIENTS
1345
COMPLETED CONTACTS
235 REFERRALS RECEIVED DURING THE YEAR
95% SUCCESSFUL COMPLETION OF INTERVENTION AND ACTION PLAN
Case Studies in Quarterly reporting highlighted increasing complex cases and diverse nature of the registered nurse role. ANNUAL REPORT 2020
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Thriving Cores Well Child Service
500 TOTAL REGISTERED BABIES, 39% INCREASE FROM 360 IN PREVIOUS YEARS
1848
COMPLETED CONTACTS
140 NEW BABIES REGISTERED
The Thriving Cores Well Child Service continue to exceed targets with all required core checks up to date, and other support interventions completed successfully.
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Family Social Service
30 FAMILIES SUPPORTED WITH MAXIMUM REACHED UNDER CONTRACT
How the client was better off? 3 families placed in Emergency housing 7 couples received counselling & anger management support 11 received social housing tenancy 13 Work & Income supported with benefits 3 families supported through Oranga Tamariki 4 Police & Court support 6 supported through Lima Agalelei with warm clothing, food vouchers, heating and furnitures, power bill and rental arrears ANNUAL REPORT 2020
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Whanau Resilience Co-design phase near completion and tracking well heading to the establishment phase of the new Family violence services. The exceptional partnership between PHSHV and NET Pacific under this project has contributed to the successful bid to be the first Pacific providers to be offered these services in 2021.
Toloa Service Pasifika Primary Mental Health Service establishment is underway. The new services will be launched in April 2021.
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Lima Agalelei Covid19 Pasifika Families Relief Package Supported 620 families, reaching approximately 3460 people based on an average of 5 members per family reaching 25% of the total Hutt Valley Pasifika population. We acknowledge support from MoH and MSD for the above relief package. Reached 145 targeted Young Pasifika families with young children and provided support for additional healthy meals during lockdown through the Under 5 Initiative.
Healthy Lifestyle Pasifika Completed 70 exercise activities before Covid-19 lockdown attended by an average of 35 participants per exercise.
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Wellbeing Service
230 COMBINED PARTICIPANTS UNDERGOING WEEKLY ACTIVITIES FROM 3 COMMUNITY GROUPS
Completed 2 Hutt Valley Pasifika Pandemic Response workshops Formal partnerships with Sport Wellington, NZIS, Te AHN, Taita College, TBI Health, Churches, Sports Clubs and supporting young people in sport and education. Wellbeing Mobile Unit on the road from January 2021 improving access to vaccination, immunisation, health screening, wellbeing information and education.
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Breast & Cervical Screening
106 WOMEN SUPPORTED FOR MAMMOGRAM
170
WOMEN SUPPORTED FOR CERVICAL
22
WOMEN COMPLETED BREAST SCREENING
44
WOMEN COMPLETED CERVICAL SCREENING
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Anofale Fa'atupuola Antenatal Project Successful collaboration with partner organisation Naku Enei Tamariki Inc to include our multidisciplinary team of Family Start home intervention programmes: Community Health Workers, Nutritionist, ECE teacher, Social workers, Thriving Cores Nurse, Midwives, Lactation Consultant, Midwifery School, Pacific midwifery student. Completed 10 Anofale Fa'atupu Ola sessions with pregnancy nutrition, ECE, Circle of Security parenting sessions pre and post Covid-19. Reached 12 Pacific pregnant women, 6 Pacific newborns, 3 first-time dads, 1 grandfather who have connected with Anofale. Connections made to the Wellington Pacific Midwives network; the Hutt Maternity Trust Action Forum, the Hutt Maternity Ward. Joined up approach with the Pasifika Cookbook Project. Strong branding and promotional assets that was a result of the programme's underlying co-design philosophy. Promotions at the Perinatal Anxiety & Depression Aotearoa (PADA) Perinatal Seminar 13 October, Porirua. Promotions at the Baby Show 14 & 15 October, Lower Hutt.
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