registration and SMARTlink information Stay in Touch!
Become a SMARTlink customer
If you have registered for a class or trip within the last 2 years via SMARTlink, you will automatically receive the quarterly Your Guide to Parks and Recreation. New to the area, or haven’t used SMARTlink in the past 2 years? Then, e-mail public.affairs@pgparks.com and we’ll put you on our mailing list. Want to get the latest in your parks and recreation classes and programs via our Monday morning e-newsletter? Send an e-mail request to public.affairs@pgparks.com and you’ll receive a weekly e-newsletter about upcoming Department of Parks and Recreation programs and events.
Ready to register? To register by phone Touch-tone telephone registration is available 24 hours a day, beginning at 7 am on Monday, May 14 for Prince George’s County residents, and on Monday, May 21 for all others. Have the following . . . ■ Client Barcode and Family PIN (given to you when you set up your SMARTlink account) ■ Program information (course number needed) ■ VISA credit/debit card or MasterCard credit/debit card number and expiration date Steps to follow . . . ■ Call 301-583-BOOK (2665) and follow the prompts. The system talks you through the steps to a successful registration. Need assistance? ■ While in the SMARTlink system, press “0” during regular office hours to speak with a customer service representative during the first week of registration.
To register online Internet registration is available 24 hours a day, beginning at 7 am on Monday, May 14 for Prince George’s County residents, and on Monday, May 21 for all others. You may view classes and activities, sign up, make a payment, and view your family’s current registrations. Have the following . . . ■ Client Barcode and Family PIN (given to you when you set up your SMARTlink account) ■ VISA credit/debit card or MasterCard credit/debit card number and expiration date Steps to follow . . . ■ Visit our web site at www.pgparks.com and click on the SMARTlink logo at the top left of the page. Need assistance? ■ Click on the “help” tab on the SMARTlink web site, call any Parks and Recreation facility during regular office hours, or email the Customer Help Desk at help4smartlink@pgparks.com.
To register by mail Download the mail-in registration form from www.pgparks.com and mail your registration to the address on the form. Mail will be opened and registrations processed beginning on Monday, May 14 for Prince George’s County residents, and on Monday, May 21 for all others. Have the following . . . ■ Client Barcode and Family PIN (given to you when you set up your SMARTlink account) ■ Program information (class/trip barcode needed) ■ Check, VISA credit/debit card or MasterCard credit/debit card number and expiration date Steps to follow . . . ■ Use registration form provided on this page. Copies of the form are acceptable. Place your return address, along with the class # and its location, on the outside of the envelope.
To register in person Drop by any of our staffed Department of Parks and Recreation facilities during regular business hours beginning Monday, May 14 for Prince George’s County residents, and on Monday, May 21 for all others. Our friendly Parks and Recreation staff will take your registration and payment. Do not attempt to register at school sites. Have the following . . . ■ Client Barcode and Family PIN (available when you set up your SMARTlink account) ■ Program information (class/trip barcode needed) ■ Check or VISA credit/debit card or MasterCard credit/debit card number and expiration date Steps to follow . . . ■ Registration forms can be downloaded from www.pgparks.com > Things To Do > Classes.
Para matricularse establezca una cuenta de SMARTlink. Preséntese en cualquier centro comunitario del Departamento de Parques y Recreación M-NCPPC con documentación que compruebe la residencia, edad, e identidad de cada miembro de su familia que quiera incluir en su cuenta. Una vez establecida su cuenta matricúlese por teléfono, correo, internet, o en persona. Para más información llame al 301-699-CALL (2255). ¿Necesita ayuda? Llame al 301-445-4509 para ayuda en español.
68/ M-NCPPC, Summer 2012 Guide to Parks and Recreation
You must establish a SMARTlink account before you can register for classes and activities. It is easy to get started, and we’ll answer any questions you may have.
What do you need to join SMARTlink? First, you need to set up an account for your family. Just stop by any M-NCPPC community center or other staffed recreation facility in Prince George’s County, and bring appropriate identification for each member of your immediate family—a driver’s license or other documentation* with current address and birthdate. You will be issued a family Personal Identification Number (PIN) and Client Barcode. Once you have these, you’ll be ready to call, log on, register in person, or by mail as soon as the registration period begins. NOTE: Children’s birthdates must be verified. Be sure to open your SMARTlink account before registration begins; registrations are accepted on a first-come, first-served basis. *Accepted proof of residency: driver’s license or MVA ID card, utility bill, lease agreement or property settlement sheet. Accepted proof of identity: driver’s license or MVA ID card, passport, resident alien card, school or military ID card, or other government-issued ID. Accepted proof of age: driver’s license or MVA ID card, passport, resident alien card, birth certificate with a raised seal, baptismal certificate with birthdate and raised seal, or original letter from school on official stationery.
SMARTLINK BY PHONE: 301-583-BOOK (2665) SMARTLINK ON LINE: WWW.PGPARKS.COM
Park and Planning Help Desk M-NCPPC's Park and Planning Help Desk offers customers a quick and convenient connection to our services and programs. Whether you are curious about a biking trail or confused about our summer programs, need help with registration or want to know more about parks planned for your area, our Help Desk will steer you in the right direction. To get your questions answered right now, e-mail help4smartlink@pgparks.com or call us at 301-699-CALL (2255); TTY (Test Telephone) for customers who are deaf, hard of hearing or have a speech disability 301-699-2544.
Resident Registration and Fees The Maryland-National Capital Park and Planning Commission policy gives priority to Prince George’s County residents during program and class enrollment; it also increases registration fees by approximately 20 percent for non-residents, or those living outside Prince George’s and Montgomery Counties. This procedure ensures that the citizens who fund these programs through their tax dollars have the first option to enroll. After the priority registration period, registrations are accepted from residents of all jurisdictions. The fee schedule applies to all Commission programs and facilities in Prince George’s County, with a few exceptions such as performance tickets and historic site admission fees.
Need help? E-mail the Park and Planning Help Desk at help4smartlink@pgparks.com
Fee Structure Please note that fees are listed in groups, allowing a reduced fee for county residents. A guide to this fee structure is shown below. (R) (NR) (IA) (M) (RM) (NRM)
Residents of Prince George’s and Montgomery Counties Non-residents: residents living anywhere except Prince George’s and Montgomery Counties Residents living in the impact area of the Prince George’s Sports & Learning Complex A member of a facility group, independent of residency A resident of Prince George’s or Montgomery Counties who is also a member of the facility A non-resident of Prince George’s or Montgomery Counties who is a member of the facility
Impact Area Fees & Registration (IA) means residents living in the Impact Area of the Prince George’s Sports & Learning Complex/ Wayne K. Curry Sports & Learning Center. Impact Area Residents are allowed one-week priority registration and receive a fee reduction for programs at the Prince George’s Sports & Learning Complex/Wayne K. Curry Sports & Learning Center only. Call 301-583-2400, TTY 301-583-2483 for information about the impact area.
Refund Policy The registrant is entitled to a 100% refund, or a credit to his/her account, in the event that The Maryland-National Capital Park and Planning Commission cancels a course. The registrant may withdraw from a course at any time prior to course end, and will be entitled to receive a pro-rated credit to his/her account, based on the number of classes remaining at the time the withdrawal is requested. All withdrawals must be processed by the facility offering the program. If the registrant chooses to request a refund of the pro-rated amount, a 20% Refund Administration Fee will be imposed, reducing the amount to be refunded. No requests for refunds will be accepted after a course is completed. No cash refunds will be allowed. Refunds for credit card purchases will be issued as a credit to the credit card account, subject to the 20% Refund Administration Fee. Check refunds may take 3-4 weeks to process. No refund or credit will be issued for classes missed by the participant. Some activities have different refund/withdrawal policies that supersede this standard policy, as identified in the course description or details.
Fee Assistance Fee assistance is available for Prince George’s County residents only (does not apply to recreation council classes). Formal proof of need is required. Forms are available at area community centers (see list page 6) and can be downloaded from www.pgparks.com.