TAILORED ‘Patient centricity’, the process of designing a service or solution around a patient’s wants, needs and preferences, is a key aspiration for the NHS. But what does it involve and how can it be enabled?
he NHS recognises that many factors can affect health and wellbeing, hence it plans to integrate health, social care and other services, such as housing and the voluntary sector, around an individual by ensuring that all areas of England are covered by an Integrated Care System (ICS) by April 2021. These place-based services aim to bring care closer to patients’ homes, allowing more people to be treated in the community by specialist nurses, rather than in hospital outpatient departments. Specialists will be able to view patient records remotely to determine if and when they need to see them and many of these appointments will be conducted online. The NHS also aspires to make personalised therapeutic options more widely available. For example, last autumn, the NHS became the first national health system in Europe to give the go-ahead to a breakthrough cancer treatment based on modifying a patient’s own CAR-T cells.
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