CONTENTS 5
NOTES FROM CARMEN
8
BUILDING BETTER RELATIONSHIPS WITH VETERINARIANS BY IMPROVING REQUIREMENTS
11
PET CARE PRO SCENE (AND BE SEEN)
15
QUICK LIKE A BUNNY Fast rabbit basics for pet care providers
19
EVERY DAY SAFETY Safety (in general)
22
THE FIVE CONCEPTS EVERY PET CARE PRO SHOULD KNOW
25
BOOK CLUB
26
EQUITY, DEBT, AND THE FINANCING PROCESS Preparing your business for growth
29
THE IBBYS
30
WHAT’S THE RIGHT WAY TO CLEAN THE AIR? Sprays? Ozone? Ionizers? UV?
34
ASSOCIATION NEWS BRIEFS
35
CYBER SAFETY FOR PET CARE BUSINESSES
COVER PHOTO OF BUBBA COSTELLO Bubba Costello photographed at Best Friends Fur Ever in Cockeysville, Maryland, a member of IBPSA. Bubba is reportedly very helpful in his playgroup and a favorite daycare assistant. To help the handlers dry off his friends, he enjoys tugging towels off the shelves when everyone comes inside from swimming or playing. He also plays a key role in filling the pools in the summer. Bubba’s pool process entails filling the pool for a few minutes, then splashing the water out. Then fill. Then splash out. Repeat as necessary.
PET CARE PRO QUARTERLY | Q1 2019 | IBPSA.COM/PETCAREPRO | 3
PET CARE PRO QUARTERLY | Q1 2019 | IBPSA.COM/PETCAREPRO | 5
PET CARE PRO QUARTERLY | Q1 2019 | IBPSA.COM/PETCAREPRO | 6
PET CARE PRO QUARTERLY | Q1 2019 | IBPSA.COM/PETCAREPRO | 8
PET CARE PRO QUARTERLY | Q1 2019 | IBPSA.COM/PETCAREPRO | 9
PET CARE PRO QUARTERLY | Q1 2019 | IBPSA.COM/PETCAREPRO | 10
PET CARE PRO QUARTERLY | Q1 2019 | IBPSA.COM/PETCAREPRO | 11
PET CARE PRO QUARTERLY | Q1 2019 | IBPSA.COM/PETCAREPRO | 12
PET CARE PRO QUARTERLY | Q1 2019 | IBPSA.COM/PETCAREPRO | 15
PET CARE PRO QUARTERLY | Q1 2019 | IBPSA.COM/PETCAREPRO | 16
PET CARE PRO QUARTERLY | Q1 2019 | IBPSA.COM/PETCAREPRO | 17
PET CARE PRO QUARTERLY | Q1 2019 | IBPSA.COM/PETCAREPRO | 18
PET CARE PRO QUARTERLY | Q1 2019 | IBPSA.COM/PETCAREPRO | 20
PET CARE PRO QUARTERLY | Q1 2019 | IBPSA.COM/PETCAREPRO | 21
PET CARE PRO QUARTERLY | Q1 2019 | IBPSA.COM/PETCAREPRO | 22
PET CARE PRO QUARTERLY | Q1 2019 | IBPSA.COM/PETCAREPRO | 23
PET CARE PRO QUARTERLY | Q1 2019 | IBPSA.COM/PETCAREPRO | 24
PET CARE PRO QUARTERLY | Q1 2019 | IBPSA.COM/PETCAREPRO | 25
PET CARE PRO QUARTERLY | Q1 2019 | IBPSA.COM/PETCAREPRO | 26
PET CARE PRO QUARTERLY | Q1 2019 | IBPSA.COM/PETCAREPRO | 27
PET CARE PRO QUARTERLY | Q1 2019 | IBPSA.COM/PETCAREPRO | 28
PET CARE PRO QUARTERLY | Q1 2019 | IBPSA.COM/PETCAREPRO | 29
PET CARE PRO QUARTERLY | Q1 2019 | IBPSA.COM/PETCAREPRO | 30
PET CARE PRO QUARTERLY | Q1 2019 | IBPSA.COM/PETCAREPRO | 31
PET CARE PRO QUARTERLY | Q1 2019 | IBPSA.COM/PETCAREPRO | 32
PET CARE PRO QUARTERLY | Q1 2019 | IBPSA.COM/PETCAREPRO | 33
PET CARE PRO QUARTERLY | Q1 2019 | IBPSA.COM/PETCAREPRO | 34
PET CARE PRO QUARTERLY | Q1 2019 | IBPSA.COM/PETCAREPRO | 35
PET CARE PRO QUARTERLY | Q1 2019 | IBPSA.COM/PETCAREPRO | 36
PET CARE PRO QUARTERLY | Q1 2019 | IBPSA.COM/PETCAREPRO | 37
PET CARE PRO QUARTERLY | Q1 2019 | IBPSA.COM/PETCAREPRO | 38