The ABC of Workplace Conflict Resolution Conflict Is Normal - Are You Resolution Ready?
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Benefits of the ABC Approach to Conflict Resolution at Work The ABC Guide contains a road map for strategy and a range of practical suggestions. Each title acts as a reflective metaphor to help you visualise and think about where you are and what you need. The ABC Approach is scalable, can be used in any type of organisation. It requires energy and determination but ultimately will enable you to:
• Significantly reduce the cost of conflict • Take a fair, appropriately challenging approach when resolution is not possible or appropriate • Resolve disputes within the workplace, rebuild trust and restore communication • Boost engagement and employee voice initiatives
• Send a strong message to everyone in the workplace that there is a commitment to resolution and working together when things get tough
• Enhance workplace well-being
• Address conflict early and avoid costly escalation
• Aim for conflict resolution excellence in the workplace
• Reduce resolution costs and introduce resolution improvement measures
• Get on with one another and your work
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• Make the most of resources that you invest in conflict resolution and get a good return on investment
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