Organization archetype and role distribution The below chart describes the prevalence and weighted distribution of the percentage of roles in HR by organization type Partner/Vendor Management
4%
HR Operations
22%
Field HR/Generalists
11% 25%
18%
18% 19%
HR Business Partners
30%
23% 20%
Centres of Excellence
11%
33%
stakeholders and experience of stakeholders (including HR incumbents). Some of the top priorities for HR in the coming 12 to 24 months are: • HR Organisation needs to have roles that serve specific needs of the business. For three editions, we have seen that about 20% of the HR organisation consists of Field HR roles that are specific to business context. • Field HR role holders are being looked at to deliver the last mile. This role is a critical anchor of Employee Experience, relationships with managers and driving organisational values through domains like Employee Relations.
25%
21%
Defined
Mature
• Emergence of Change Management, Analytics Orientation and Creative Solutioning are key capability asks for Centres of Excellence. • HR Business Partners (HRBPs) are increasingly expected to play the role of advisors and consultants to business leaders and will get measured on business impact and outcomes.
6. HR Technology satisfaction improves as buying behaviour changes Technology Satisfaction is on the rise as the buying behaviours both on platforms and deployment partners are changing. The study observes that: • Increasingly, organisations will use an optimised technology stack to balance both “High Touch” and “High Tech” in the context of the users, business need and the aspiration of efficient operations. • Percentage of respondents that are highly or somewhat satisfied with their HR Technology has risen by almost 1.5 times as compared to 2017. • Polarisation of evaluation parameters center around aspects of Analytics, Experience and Total Cost of Ownership. The rise
HR T e c h n o l o g y
Ad-hoc
19%
• HR Services/ Transaction roles continue to gain more importance as Technology and People Analytics become central to the success of HR.
Field HR role holders are being looked at to deliver the last mile. This role is a critical anchor of Employee Experience, relationships with managers and driving organisational values through domains like Employee Relations june 2020 |
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