Stratus ® Global Managed Services
Stratus is a Global Managed Services (GMS) provider that delivers information technology server-related hardware, software, and support services, including fault-tolerant mini computers and high availability managed server services.
Technology
• Red Hat Linux
• Windows 10
• Oracle
• VMware
Managed service options
Server management
• VOS
• SQL Server
• DB2
Stratus server administration provides coverage from initial build, day to day support, to final shutdown and server replacements.
• Initial server build
Build plans are developed after internal review of all requirements and the initial installation is scheduled
• Security hardening
Servers secured by reducing their surface of vulnerability
• Scheduling setup/scripts
Creation of numerous scheduled jobs built to keep a system or database running efficiently
• Patching
Stratus patching policy ensures all servers deployed in the customer’s environments are protected against security vulnerabilities plus hardware and operating system defects
• 24/7/365 Hotline
Call center access 24/7/365
• Request management
Request management is the process Stratus GMS and customer engage to complete requests for: access, additions, changes, or deletions to a database or server
Monitoring
Hardware and software assets are monitored for the continuous availability environments throughout their life cycle. Results are analyzed to identify any deviations from historical performance and changing trends in actual or expected performance values.
• Alerting
Server Statistics including CPU, memory, file system usage and others have thresholds set. When a threshold is exceeded a notification is created. Notifications are sent to Incident management tools and notifications and escalations can be sent via SMS, email and paging
• Incident triage
When an alert is received, initial analysis is performed to determine the impact and remediation of an alert
• Health checks
Systems are checked on a consistent basis to determine the health and availability
• Send alerts to customer ticket center
Customized alerting tool for sending alerts directly to customer if requested
• Incident analysis
Incident analysis is the process of reviewing all incidents for repetitive issues, response and resolution times, possible future enhancements and potential solutions for decreasing the number of incidents
• Custom alerts
Any alert codes can be scraped from Application Logs and databases. Stratus GMS can work with customer to create customized alerts that are sent directly to the customer for resolution
• Trend analysis
Analysis provided on data from a rolling twelve month period
- Review of INC trends for continuity by server, category or statistical data
- Problem records are created and tracked to understand and resolve any common trends
Database Administration (DBA)
Database infrastructure layout and logical storage structure are developed by the DBA team maintaining design protocols and strategies developed in the planning phase.
• Database tool setup
Deploy tools to be used for database setup, monitoring, and analysis
• Database alerting
Determine what and how to configure alerts for monitoring database activities
• Database maintenance
Creation of numerous scheduled jobs built to keep the database running efficiently
Create a monitoring procedure for backups and table maintenance
• Database user management
Provide user creation, deletion, and granting/revoking access
• Replication
Assist in determining, implementing, and monitor of a replication strategy
Monthly reporting
Stratus produces a Monthly Reporting Package which is delivered to the customer by a mutually agreed day each month.
• Patch reports
Provides schedule for patch installations, upcoming and required patches
• Service level reporting package
The reporting package is a collection of data compiled from Stratus and the customer to report monthly operating results for the negotiated managed services between Stratus and customer
• Access to Stratus monitoring tools
Share the many GMS monitoring tools with customer as a way of maintaining easy access for up to date information regarding any new or outstanding data, resolution or general information
Service Level Agreement (SLA)
The SLA has criteria designed to accurately measure specific results negotiated as part of the services Stratus will provide. This agreement defines various goals to be achieved by Stratus and the schedules for delivering reports with data representing how the set goals have been met. A Monthly Reporting Scorecard provides the metrics achieved for each stated goal.
• Uptime 99.999%
This high standard of service ensures ultimate server uptime
• Incident service levels
Several levels of service are
and
for exceptional response
Documentation
• Policy and Procedures Manual (PPM)
The PPM is a document produced and maintained by GMS - Policies are jointly decided by customer and Stratus - Procedures are reviewed on a regular basis to ensure consistency and reliability of information
Change management
Delivers proactive installation of additional hardware, new releases of firmware and software and all request for changes (RFC) required to handle service desk demands. Stratus is able to rely on the customer’s change process if the Premium option is selected.
• Change Advisory Board (CAB)
The CAB reviews and schedules all changes for maximum efficiency by regularly hosting meetings with the necessary personnel
Project management
• Uplifts management
Plans are developed by collecting requirements, identifying risks and risk responses
- Develop solutions to solve issues, including server builds and release management
Architectural services
• Capacity reporting
Measure and analyze overall resource usage with comprehensive reports showing current and forecasted capacity of both physical and virtual machines in the environment. Monitor CPU, memory, disk, network traffic, etc. to identify bottle-necks in the production workflow
• Technology plans
Analyze and provide the effective use of technology resources such as professional support, facilities, hardware, and soft ware to further the vision, growth and strategic direction of the company
* Features and options subject to change.
Managed Service Options