Registration, Cancellations & Withdrawals

Fall Session: Sep 18 - Dec 10 (12 weeks) Winter Session: Jan 15 - Mar 11 (8 weeks) Spring Session: Apr 2 - Jun 10 (10 weeks) Registration opens on June 27, 2022 and is on a first-come, first-served basis and can be completed online* at placedesarts.ca, by phone at 604.664.1636 ext. 0 or in person at our facility. Enrolment will not be accepted without full payment of class fees. Register early to help ensure that programs will go ahead. The decision to cancel or postpone a class due to low enrolment will be made at least 48 hours prior to the class start date.

*Please be advised that all enrolments processed online are subject to a non-refundable processing fee (calculation based on enrolment cost) charged by Active Network Ltd., our online registration software provider. Place des Arts cannot refund this processing fee for withdrawals or cancellations since it is not refunded to Place des Arts by ActiveNet.

Register by phone at 604.664.1636 ext. 0 or in person at Place des Arts. Registration for returning students starts in late May. Registration for new students opens on June 27, 2022 and is on a first-come, first-served basis. Enrolment will not be accepted without full payment or pre-authorized payment of all class/ lesson fees. Payment must be submitted for the months of September to June at the time of registration either in full or by pre-authorized payment. Registration fees (see below), supply fees and deposits are due at the time of registration. Note: Students are not considered enrolled until payment has been received. A verbal agreement with your teacher does not constitute registration.

All registration fees are payable in full at the time of enrolment and are non-refundable.

Registration fees are applied to all enrolment transactions and cover administrative costs associated with registering customers, enrolling students, payment processing and transaction fees associated with the registration software, managing customer accounts and maintaining studios and equipment (e.g. sound systems, pianos, kilns, studio tables and chairs).

Registration fees are included in the total cost: $15 for fall, winter or spring session classes (4-12 classes). $5 for a workshop (1-3 classes).

Registration fees are charged on top of the total cost. $45 per student per season. If the student remains enrolled in at least one Sep-Jun class or private lesson, the registration fee applies to an unlimited number of Sep-Jun enrolments per season.

Depending on the program, supplies may be included in the total cost of the class or in addition to the total cost. In some cases, the student will be required to purchase their own supplies and will be provided a supply list in advance of the program start date. Production fees and/or deposits are in addition to the total cost of dance classes that participate in the year-end recital and competitions and all of the Coquitlam Youth Theatre programs.

A student may make one (1) Sep-Jun enrolment modification per season including: private lesson schedule change, moving to a different class or a different private lesson teacher. A $15 service fee will be applied to any additional modifications initiated by the student.

A $15 service fee will be charged to the student/ parent for failed pre-authorized monthly payments.

GST is charged on all class/lesson fees and registration fees for students ages 15 years and over (excluding music).

Place des Arts reserves the right to cancel a class due to low enrolment. Place des Arts will notify students/parents at least 48 hours prior to the start of a class. We will attempt to reschedule each student for another class at a convenient time. If this is not possible a refund will be granted. Supplies for classes should not be purchased by the student until a few days before the class start date to avoid unnecessary expenditures if the class is cancelled. Please note: online processing fees are nonrefundable. If one or more class(es)/lesson(s) is cancelled by Place des Arts due to low enrolment or a facility closure, a full or partial refund of the Place des Arts fees will be granted or, in some circumstances, make-up(s) will be scheduled. If make-up class(es)/lesson(s) cannot be accommodated by Place des Arts or the teacher, or the student is unavailable to attend the make-up class(es)/lesson(s), a refund of the class/ lesson fees will be granted. If individual class(es)/lesson(s) are cancelled due to teacher absence, a refund of the class/lesson fees will be granted, or a qualified substitute will teach the class(es)/lesson(s) or, in some circumstances, make-up(s) will be scheduled. If make-up class(es)/lesson(s) cannot be accommodated by Place des Arts or the teacher, or the student is not available to attend the make-up class(es)/lesson(s), a refund of the class/ lesson fees will be granted. In the event Place des Arts is mandated to close or suspend in-person class(es)/lesson(s) by the Provincial Health Officer, some classes/lessons may transition online and therefore will not be cancelled. A student may request to withdraw as per the Withdrawal policy.

No refunds or make-ups will be granted for class(es)/lesson(s) missed by the student for reasons including, but not limited to, illness, scheduling conflicts, vacation and/or technical difficulties experienced during an online class or lesson.

Students should not enter our premises if they are experiencing any symptoms of COVID-19 or any other respiratory illness. Classes: Some Place des Arts classes are structured to accommodate in-person and online students at the same time. In these instances, students who cannot attend their in-person class due to illness, can arrange with the registration desk with at least two hours advance notice, to attend their regularly scheduled class online via Zoom livestream. Private lessons: Students who cannot attend their in-person private lesson due to illness, can arrange with their teacher or the registration desk with at least two hours advance notice, to attend their regularly scheduled private lesson online via Zoom livestream if their teacher provides this option.

Requests to withdraw must be submitted to the registration desk, over the phone at 604-6641636 ext. 0 or via email to info@placedesarts.ca. See details for each program below.

A student may withdraw up to seven (7) days prior to the class or workshop start date. Upon receipt of a withdrawal request, a refund of the class fee will be granted less the non-refundable registration fee and if applicable, the online processing fee*. Refunds will not be granted after the seven (7) day period has passed. Exceptions for medical or compassionate reasons may be considered upon receipt of a written request submitted at least 24 hours prior to the start date of the class to info@placedesarts.ca. A medical certificate may be required. Upon approval, a refund of the class fee will be granted, less the registration fee, online processing fee and any applicable supply fees. *All enrolments processed online are subject to a non-refundable processing fee (calculation based on enrolment cost). This fee is charged and collected by The Active Network Inc., Place des Arts’ online registration software provider. Place des Arts cannot refund this Processing Fee for withdrawals or cancellations since it is not refunded to Place des Arts by ActiveNet.

A student may withdraw at any time. A withdrawal fee equal to one class/lesson fee will be charged. Upon receipt of a withdrawal request, Place des Arts will cancel any remaining payments once the final class/lesson has been attended. The registration fees are non-refundable. Please refer to page 26 for refund details regarding the Year-end Dance Production Fee, costume and competition deposits.

A student may withdraw up to two (2) days prior to the trial lesson. No refunds will be granted after the two (2) day period has passed. 24 hours’ notice is required for rescheduling a trial lesson. Any rescheduled trial lesson must occur with the same teacher as per the original enrolment. A $15 service fee will be charged for more than one rescheduling.

Up to September 30: A student who withdraws from Coquitlam Youth Theatre up to September 30 will be granted a refund of the class fees less the non-refundable registration and production fees. After September 30: Refunds will not be granted to students who withdraw after September 30. Exceptions for medical or compassionate reasons may be considered upon receipt of a written request to info@placedesarts.ca. A medical certificate may be required. Upon approval, a refund of the class fee will be granted, less the non-refundable registration and production fees.