Frequently Asked Questions

Feedback/FAQs

Our mission is to inspire the artist in everyone, and we are committed to ensuring your experience here is indeed inspiring, and that our teachers and staff make you feel comfortable and free to be creative.

Is there something you want to share with us about your experience at Place des Arts?

Do you have suggestions for improvements or want to let us know that we did something great? Fill out the feedback form on our website at placedesarts.ca by clicking on the Give us Feedback link in the footer of every page. We also welcome testimonials from our clients which can be entered in our Feedback form.

Off-site Class Questions

For those of you taking classes at the Evergreen Cultural Centre (1205 Pinetree Way) or at other off-site venues, feel free to contact Jessie Au, our Sr. Fine and Performing Arts Programmer with any feedback or questions you may have. Staff are generally available during regular business hours, 9:00am - 4:30pm, Monday - Friday. 604.664.1636 ext. 33 • jau@placedesarts.ca

Frequently Asked Questions

How do I register for a class?

Registration for Sep-Jun classes and private lessons, including those held off-site at the Evergreen Cultural Centre, may be done by phone at 604.664.1636 or in person at the Place des Arts registration desk. Registration for private lessons may be done any time during the year, space permitting. Registration for fall, winter and spring session classes, including classes held in off-site studios, may be done by phone at 604.664.1636, online at placedesarts.ca or in person.

How do I register online for a class?

If you are a new student to Place des Arts (have never registered online for a class before), create your account with us before registration begins. Accounts can be created in person at Place des Arts, online at placedesarts.ca or by calling us at 604.664-1636.

If you already have an account (returning customers), login via the “Register Now” button on our website at placedesarts.ca and use your email address to sign in. Forgot your password? Click on the “Forgot Password” link, enter your email address and you will be sent a temporary password to use.

Why does it cost more to register online as opposed to in person or on the phone?

Online registration provides customers the convenience of enrolling at any time and avoiding wait times. All registrations processed online are subject to a non-refundable convenience fee charged and collected by The Active Network Inc., Place des Arts’ online registration software provider. Visa, MasterCard, American Express and Discovery Card are accepted for online payments.

Can I enroll into a class that has already started?

Late registration is accepted at the discretion of Place des Arts and where space is available. Please inquire at the registration desk.

Why are class age limits strictly adhered to?

Our classes are organized according to the developmental abilities of each age group. By adhering to set age groups, we ensure a quality experience for all students in the class.

Why are class maximums strictly adhered to?

Keeping to our class maximums ensures a high-quality learning experience, allowing teachers to provide individualized attention to each student. Also, due to COVID-19, we are strictly adhering to classroom capacities to keep students safe.

Are classes ever cancelled?

Place des Arts reserves the right to cancel a class due to insufficient enrolment. Place des Arts will

notify students/parents at least 48 hours prior to the start of a class. We will attempt to reschedule each student for another class at a convenient time. If this is not possible, a refund will be granted. Supplies for classes should not be purchased by the student until a few days before the class start date to avoid unnecessary expenditures if the class is cancelled. Please note: online processing fees are non-refundable.

What’s the difference between Sep-Jun and fall, winter and spring session classes?

Fall, winter and spring session classes and workshops run anywhere from one day to twelve weeks of classes each session. Sep-Jun classes and private lessons follow the school year and run continuously. Fall, winter and spring session registration may be done online, by phone or in person at Place des Arts.

Sep-Jun registration, including private lessons, may be done by phone at 604.664.1636 or in person through the registration desk at Place des Arts. You may register for a Sep-Jun private or semi-private lessons at any time during the year, space permitting.

Can I view or try out a class before committing to the entire session?

We do not allow customers to view or try out a class before registering. It is best to consult with our knowledgeable registration staff regarding any questions or concerns you may have. In some instances, we can arrange for you to have a discussion directly with the teacher.

Do I pay a registration fee for my Sep-Jun class and/or private lesson each season?

Yes. The registration fee is charged each season, and covers administrative costs associated with registering new customers, enrolling students, payment processing and transaction fees associated with our registration software. It also helps to cover the cost, repair and upkeep of equipment in our facility. If you or your child remains enrolled in at least one Sep-Jun class or private lesson, the registration fee applies to an unlimited number of Sep-Jun enrolments per season for that specific registrant.

Can I rent space at Place des Arts?

Yes! Place des Arts has several spaces available that are perfect for hosting your own activities. For more information on rentals: 604.664.1636 ext 31 • rentals@placedesarts.ca