Franchise New Zealand - Year 34 Issue 02 – Winter 2025
Reggie Smith is reaching great heights with CrestClean. As a franchisee in Hawke’s Bay, he’s built a proftable business while enjoying a great lifestyle along the way.
A better pace of life and plenty of local recreation are available to CrestClean franchisees operating successful businesses in the regions. With lower living costs and more afordable housing, now is a great time to make the move.
Buy a CrestClean franchise in any of the regions highlighted on the map, and you can get up to $3,500 towards relocation costs
We have fnance options available to help you get started, plus great operational and administrative support from NZ’s leading small business franchise.
We have high demand for new franchisees in these regions
Check out our high demand regions and request an info pack
Whakatāne
Taranaki
Blenheim
Kāpiti Coast
Central Otago Nelson
Mangawhai
Wairarapa Winton
Waipukurau
Hibiscus Coast
Whanganui
Making Nationwide Franchise Signage Easier
From design to installation, we offer a complete signage solution to ensure your franchisees are brand compliant, right throughout the country.
Thanks to our unique geographical location, New Zealand was the first country in the world to celebrate the inaugural World Franchise Day on June 11 this year, with many in the franchise sector taking the time that day to give a special shout out to their teams and suppliers.
At a World Franchise Day event held in Auckland the Hon Chris Penk, Minister for Small Business and Manufacturing acknowledged the significant economic and employment contributions of the franchise sector in New Zealand, highlighting the $47.2 billion sector’s vital role in the country’s economy – providing jobs and supporting livelihoods across the regions.
Franchising is a substantial part of the New Zealand business landscape – but it represents a lot more than the financial successes it brings to New Zealand’s 550+ franchisors and their 30,000 locally based franchisees across the country. Buying a franchise can bring unexpected benefits – from help getting your business started, through support of your ongoing business goals and the lifestyle rewards that you may only have dreamed about previously.
WITH ONE PERSON AND ENSURE BRAND CONSISTENCY ACROSS YOUR NETWORK
For all your branding needs, call our National Accounts Manager, Peter Smythe 021 993 800
Try, Buy and Brand Workwear and Apparel
We make it easy for franchisors, with both physical showrooms and online ordering for your franchisees.
In our cover story this issue we ask three women from franchised businesses in different industries to share how their experiences as franchisees have elevated their lives beyond their expectations. If you are thinking about buying a business, we explain how to tell the difference between good and bad reasons to make that decision (page 21) and on page 24 you can find ten reasons why buying a franchise makes good financial sense.
We are also delighted to introduce and profile four brand new franchise opportunities developed right here in New Zealand. If you are thinking of franchising your business, be sure to read Dr Callum Floyd’s article (page 56) on the five foundational pillars to ensure your business is prepared for long-term success before adopting the franchise model for growth.
Following recent media scrutiny, we explore the legal considerations and best practices to follow if you are looking at buying a franchise that offers a guaranteed income (page 36), and Dr Jan Timms identifies the key factors of world-class franchise systems and how potential franchisees can learn to recognise those signs before they commit to buying a franchise (page 42).
We hope you enjoy reading the winter issue of Franchise New Zealand – stay safe and warm until spring arrives … and shhh… in our next issue we’ll be springing a surprise with a fresh new look and feel to the magazine.
Franchise New Zealand Media
P.S. If you want a free print or digital copy of this magazine for yourself or a friend, call 0800 FRANCHISE or visit www.franchise.co.nz
Two Dollar Things Plus is an exciting, fast-developing retail opportunity.
21 7 good & 7 bad reasons
How to tell the difference between a good reason and a bad reason to buy.
Business
22 Ever upward curve Jim’s Test & Tag Fire Safety finds new growth markets.
23 Doing things differently On-site experience for would-be Black and White Coffee Cartel franchisee.
24 10 B’s for financial success Ten reasons why a franchise could be your best option.
28 What’s next?
Kitchen Studio’s 2025 Franchisee of the Year.
29 Managing cash flow Westpac’s guide for franchised businesses.
31 Side hustle Turn spare time to spare cash with a part-time franchise.
33 Using CCTV Wynn Williams outlines the limits and legal obligations.
34 Sign of the times The Installation Company (TIC) meets unmet demand.
35 Navigating the landscape for growth Geotech help franchises make data-driven decisions.
36 Benefits and risks of income guarantees Best practices to follow and legal considerations.
39 Calling in the big guns Franchise Accountants’ advice brings success for multi-unit gym owner.
40 Warm welcome Waipuna Hotel & Conference Centre has new owners, committed to excellence.
41 Business or job?
V.I.P. franchisees don’t just buy jobs – they learn skills to build businesses.
42 Is your franchise system holding you back? What does a world-class franchise system look like?
45 “I liked the gin so much I joined the company” Blackwell Trading Post launches with the backing of franchise veteran, Mike Pero.
47 Onboarding made easy The Induction company’s onboarding app enables smoother business growth.
49 Pulling out the stops Pit Stop franchisee details the journey of being in charge of his own destiny.
51 The value of support Good field support makes all the difference to what franchisees can achieve.
Westpac Directory of Franchising
52 Celebrating franchising FANZ offers new opportunities to learn, celebrate and recognise franchise excellence this year.
55 Walk the talk New laundromat owner gains valuable lessons from investing in Speed Queen’s success.
56 Before You Franchise: Five pillars for a strong start Prepare your business for long-term success before adopting the franchise model for growth.
59 Move to the regions to get ahead CrestClean’s Move to the Regions initiative is opening doors for franchisees.
74 Beyond our shores Franchise New Zealand and edenX provide new opportunities across the Asia Pacific region.
60 Westpac Directory of Franchising Comprehensive details and investment levels for over 275 franchise and master franchise opportunities. Also includes advisors and index to advertisers.
BEYOND EXPECTATIONS
It’s many people’s dream – to be your own boss – but in reality, it takes a combination of preparedness, training, skills, commitment and support to run a business that will meet and even exceed the personal and financial results you expect. That’s where buying a franchise can give you a competitive advantage from day one. You’ll not just be provided with a business model that gives you the framework you need to succeed – you’ll be taught to operate the business to maximise its potential and guided as you learn to get the most benefit for yourself and your family out of it.
Of course, no franchise is a guaranteed success and a potential franchisee must always be cautious (see page 44). But there is no doubt that, provided you choose well, buying a franchise significantly increases the chances of getting what you want – and more – out of owning your own business.
A long-term lens
Looking at their businesses and lives through a long-term lens, we asked three women from franchised businesses in different industries to share how their experiences as franchisees have elevated their lives beyond their expectations.
After several years as the owner of a Jean Jones clothing franchise, Shirley Buxton swapped coat hangers for coffee, choosing to go into ownership of a Muffin Break franchise. Taking the reins 17 years ago at Muffin Break Coastlands in Paraparaumu, Shirley had to learn the ropes in an entirely new industry, but still under the familiar auspices of franchising.
“Back then, I saw the Coastlands franchise opportunity in a newspaper advert the size of a postage stamp. I’d previously thought ‘no’ to cafés but realised that, irrespective of the weather, the economy, or whatever else is going on in life, people still want coffee.”
Trust and trepidation
When you buy a franchise, you’re buying a ready-made business format that someone else has researched and developed for you. Your own business may not yet exist in the location you want, but all the product design, service parameters, business systems and profitability studies have been carried out already. You buy the franchise and it’s up to your own efforts to make it successful in your area.
Shirley explains just how scary that can be, “Not having a café background, I was very nervous about going into this. But I knew that being part of a franchise, your hand gets held to a certain extent.”
Buying the franchise with husband Mark, Shirley ran the business herself, with Mark concurrently running his own business venture. Shirley was well supported from the outset by the Muffin Break franchise system, she says. However, she still recalls the sense of trepidation she felt once the initial training period was over.
“I think anyone who buys a business knows it’s easy to run the business until you get the keys!
“I remember the feeling when the trainer left. It was an ‘Oh my goodness’ moment! It had been a managed site previously, and I don’t mind admitting it was difficult to get it established in the early days. But we got through that first year!”
From year one to now, 18 years later, Shirley has come much further than she ever anticipated in the hospitality industry she stumbled upon when skimming that print newspaper. “I didn’t think of this, or anything for that matter, as a long-term career,” she says. “Though it’s ended up being the longest held ‘job’ I’ve ever had.”
Multiplying move
Two years after moving into the Muffin Break franchise, Shirley became a multi-unit franchise owner when she bought Muffin Break Palmerston North 15 years ago. Rather than seeing this as doubling her workload, she embraced not only the financial potential of dual franchise ownership, but the opportunity for sharing resources between the two for mutual benefit.
“We seem to have been quite lucky; if one site is having issues, the other is running smoothly. It has had its challenges. I didn’t know where to put myself, to begin with. But I was very lucky with the staff members I had at the time; I could rely on one of them to basically run it for me when I wasn’t at that site.”
She now has a staff of 15 and stresses the importance of building a team consisting of such reliable, capable individuals. She says, “This is particularly valuable when you go away or are unavailable for whatever reason; you can tell your staff if there’s anything they need support with, they can ring this person.”
Strong behind-the-scenes
Having the backing of a strong franchise system underpins this personcentric backbone to the business, Shirley has discovered.
“The franchisor company is FoodCo New Zealand. They do a lot of the hard yards that you don’t even know about – more than I initially
Buying a franchise can prove a smart choice to secure a stable financial future for you and your family. But being clear on your goals and making the most of the support offered is important if you wish to find fulfillment beyond basic financial reward.
Shirley Buxton, Jennie Meecham and Shabina Din share their stories
realised. This becomes particularly apparent – and important - during an economic downturn, including things like liaising with suppliers and getting good deals on products. These are some of the supportive measures we sometimes don’t appreciate as franchisees – how much time and energy can go into activities like that. They are some of the many unsung benefits of being part of a franchise.”
Shirley is proof that a strong drive and determination to succeed can see franchisees beyond the most challenging early years, with the support of a strong system. She is full of, and generous with, her advice for other people who may be feeling they are wannabe franchisees.
“If you decide to go into café franchise ownership, for example, I’d recommend going into as many similar cafés as possible and talk to other franchisees in the system too. See how these businesses are being run. Get a good understanding of how they operate. Look at what you think is working well and what’s not.
“Over the first 2-3 years, in particular, you have got to work really hard. But one particularly important piece of advice I’d give is to make sure you pay yourself drawings, or a wage, or whatever you choose to call it.
“Make sure you are putting some money aside each week for a rainy day, because we all know they come! That might be a dishwasher that breaks down or a coffee machine that needs replacing. You need to have the ability to access funds urgently when you need them, so you know you can pay for that eventuality.
“Doing your due diligence is also a key piece of advice I’d give to anyone, from the outset. Nobody goes into business to fail! As a franchisee in an established supportive system, however, you are minimising that risk.”
Complete career change
In an unconventional move, Jennie Meecham quit nursing – for flooring. Moving into New Zealand’s first Choices Flooring business with husband Graham, a banker, was the start of something she could not have envisaged. “When my parents got sick, I decided I needed more flexibility than being a registered nurse could offer me. I’m still looking after people, however. I’m still caring for people and helping people make decisions – those are my basic needs met.”
Buying what was Charteris in Hamilton, before it came under the Choices Flooring umbrella, Jennie experienced the switch to a co-operative franchise. She explains, “We bought it as a company that had been operating for 40-plus years as Murray Charteris Flooring Specialists. Then the well-established Australian brand Choices Flooring invited us to
join them, and we decided to reference the history of the business in the name - Choices Flooring Hamilton by Charteris. Getting into this business turned out to be the best career move I could have made.
“Although all the stores are privately owned and operated, we are run as a co-operative group, with a central team at Choices Flooring. They do all the product research, marketing, online and more.”
Brand and marketing clout
The marketing insight and drive from behind the scenes allowed Jennie to transform her store in ways she, and her customers, are delighted with. She says, “I think a lot of people viewed flooring retail as quite old fashioned. You’d have your samples all arranged according to the brand.
“The challenge was getting our suppliers to understand the Choices Flooring way of looking after the customers’ needs first and making it easier for them to find the flooring they are looking for,” says Jennie.
“We have always got this back up from the franchisor team, keeping us up to date with the latest marketing ideas or the latest technology. People don’t physically come into store as much as they used to, so that’s meant our website has got to be really switched on to capture people at that browsing point.”
Risk, reputation, reward
Taking a leap into the unknown with a franchise that was new to New Zealand has paid dividends for Jennie and Graham, with the business weathering the significant storms that have come over the past seven years of ownership.
“It was certainly a gamble that we took. Choices Flooring had 140 stores in Australia at the time we opened up here, so they had that strong background, but it was about getting confidence in the brand with people here. It was about being open to changing the way we do things, and the way customers see carpet retail here in New Zealand.
“It has been tough times for everyone in retail recently, and you just have to go with the flow and have trust in your system. We have got through it and hopefully will continue to go up and up. Being part of an amazing team in a very successful group with Choices Flooring is incredible – we are thrilled that we joined them.”
Jennie’s advice to others considering a move into franchising? “I think the most important thing is that you find the right fit for you and that you understand what you are getting into. Talk to others in the same industry to get a feel for the business model.
“Make sure you have the support of a good team behind you and ensure that your goals and expectations align. The strategic plan has always aligned with what we wanted to achieve as store owners, we’ve been able to drive revenue and customer growth, with that support.”
For Graham and Jennie, being part of the Choices Flooring family goes beyond business – it’s about making a difference locally too. “We’ve been able to support local sports teams and charities, thanks to the professional marketing resources we can draw on. Being part of the franchise group has allowed us to give back to our community in meaningful ways,” says Jennie.
Family first
Shabina Din has made her life look the way she once only dreamed it could. From working as a barista in a café, doing hours that didn’t really suit her, she now rules her own roost with a thriving V.I.P. Home Services franchise. Earning more than she ever imagined she would, she owns her own home, plus a rental property, and is currently planning her next big overseas travel adventure with the family she has raised alongside her business.
Shortly after having the first of her two sons, Shabina made the call to change her life for good. “I’d had my baby boy and, working in a café, the hours weren’t good for me and the family. I’d be at work when my husband was at home looking after the baby, then we’d swap. We weren’t getting the family time together that we needed.”
Something had to change. And inspiration was found close to home. “My mum had a cleaning business,” explains Shabina, “so I was helping her out and thought ‘this could be a good thing for me!’ Although helping mum gave me good experience, it was not the kind of business that really allowed you to grow. We started investigating franchises that had real business growth potential.”
Location and lifestyle
When she discovered a V.I.P Home Services franchise available in Papakura, the stars aligned. “We live in Manurewa, so the Papakura
franchise was a great fit, being so close to home and I knew the money would be good, as it was an existing business. Being part of a franchise helps you a lot. You don’t have to look for clients, you can concentrate on looking after them. And there’s always someone there to help out in the background.
“V.I.P. has a four-week training period for all franchisees, which taught me to work efficiently, to the highest standards. And it educated me on how to run a proper business, which neither I nor my husband had any real experience of.”
Initially, Shabina worked in the business part-time, and her husband Faiyazu continued in his job, helping out when needed. As half of the business involved after hours work, this proved a great way to generate some extra cash while managing the demands of a young family. “It was then very easy to grow the business with the continued support of the franchisors and, before long, we were employing people, too.
“For a while, we were working seven days a week, after we bought our first house. Today, we’ve cut back a bit. The children are now 10 and 13, and the business is flexible enough for us to collect them every day from school and make a very good income.
“There are always ups and downs,” says Shabina. “You have to put your energy, time and effort into your franchise before you start to make a profit. If you have got the patience, you will be rewarded.”
She has major clients on her books and calls on additional staff to help out where needed, always safe in the knowledge she has the backing of the wider franchise and franchisors.
Shabina and family enjoyed a lavish family holiday to Bali, Singapore and Thailand last year and she’s currently planning their next adventure. “Life’s looking good,” she smiles.
Go for gold
Everyone has a different ideal for success in life: increased net worth, financial independence, a home of your own, a good education for your children? Do you want to be your own boss or contribute to your community somehow? Figure out what your gold medal standard is and set goals to help you create what you want in your life.
The important thing to remember is that these goals all require long-term thinking – you can’t achieve them overnight. And when you buy a franchise, it’s wise to apply that long-term approach, too. Buying a franchise is not a way to ‘get rich quick’ overnight – it’s about investing in a proven business model that will help you make the most of that investment to achieve your financial and life goals.
Established and new franchise systems have different risks and rewards, but if you take good professional advice from franchise-experienced accountants, lawyers and finance experts, follow the systems, take advantage of all the support offered, and keep your eye on the long-term goals, buying a franchise can help you reach and go beyond expectations.
Where do I start?
Extra resources to help you set your expectations straight. What’s the best franchise for you? With hundreds of franchise opportunities to choose from (see the Directory on page 60), how do you choose one that’s going to perform for you? Here’s our road map to starting up in business: www.franchise.co.nz/articles/639
Found a franchise you’re keen on, but need to know if it’s the right one? Here are 250 questions to ask the franchisor before you buy: www.franchise.co.nz/articles/77 and a further 50 questions to ask other franchisees already operating the business: www.franchise.co.nz/articles/935
Feel you’re ready to take the leap into buying a franchise? Get the right advice to help you with your due diligence, so that you can be sure you’ve made the right decision and can free your brain up to focus on growing your new business: www.franchise.co.nz/articles/413
About the Author
Heather Barker Vermeer is the contributing editor for Franchise New Zealand media. She has worked as a writer and editor for over 20 years and is founder of Human Interest NZ, a business with a focus on storytelling for a range of organisations across various sectors.
SWEET RETURNS
Bocky Boo Gelato is a recession-proof franchise putting the fun back into hospitality.
‘Having fun’ might not be your primary criteria when choosing a business, but for newest Bocky Boo franchisees, Kylie Wates and Damian Buggy, that’s exactly what they were looking for.
After working in banking for many years in Australia, Kylie found her priorities had changed since having kids. “I wanted a business that actually suited my personality,” says the mum of three.
Wanting to take the leap into business ownership when relocating to Kylie’s hometown of Blenheim, the couple initially looked at buying an existing enterprise to avoid starting from scratch with three young kids in tow. When that didn’t work out, they explored franchise options and began asking the question ‘What is it that Blenheim really needs?’
Bocky Boo franchisors, Chris and Ruth De’Ath, had asked themselves a similar question when moving their family to Whangārei six years ago. Having just returned from a four-year stint managing an aviation mission base in remote Northern Australia, Chris was hungry for a new project to apply his skills to. He decided what the city centre really needed was a family-friendly spot where people could make fun memories together. Later that same year, Bocky Boo Gelato was born.
Year-round business
After a night out with friends, Kylie came home and declared to Damian that what Blenheim really needed was a gelato shop! Envisioning a fun, family-friendly evening spot, they jumped online and found Bocky Boo.
“I like to take action, so I emailed Chris very early the next morning,” says Kylie. “He responded almost immediately and just happened to be on a ferry about to arrive in Picton at the time. He stopped in Blenheim on his way down south and started scouting for possible locations straightaway. I was so impressed!”
“Chris’s understanding of how to secure the right premises was invaluable,” says Damian. “He gave us so much guidance in all the areas where we had no idea what we were doing. Having no hospitality background ourselves, we were clueless about how to choose the right staff. Chris gave us the best questions to ask potential employees and even sat in on the interviews with us.”
The onsite training at Bocky Boo’s flagship store in Whangārei was a highlight for Kylie, “It was so helpful to experience the way a real functioning cafe works,” she shares. “Taking our baker and gelato maker up to Whangārei was also an awesome team bonding experience and the further training in our own space was very thorough.
“We were so grateful to have the whole De’Ath family there supporting us for our opening week in the school holidays. It was super busy straight away and we just couldn’t have made it through without their help.”
Everyone’s favourite hangout spot
“Our main concern with doing gelato was how the business would survive during winter,” comments Damian, “But we saw how successful the first Bocky Boo franchise location had been in Rangiora, a much colder climate than Blenheim’s.”
Chris explains that they designed Bocky Boo this way intentionally, “With our hugely popular hot desserts, premium coffee, and delicious cabinet food, it keeps the place pumping all through winter.”
Unparalleled support and guidance
Jumping into business can feel like an overwhelming prospect, but Kylie and Damian found that relying on the De’Aths’ expertise made the process much less daunting.
As their plans to open a Bocky Boo in Blenheim continued to move ahead, Kylie felt reassured when friends kept confirming that, yes, this is exactly what Blenheim needs. A family friendly spot that’s great for date nights, catch ups with friends, and a fun place to bring your kids on rainy days.
She shares, “These days when I spend an evening out with friends they’re always saying, ‘Let’s go to Bocky Boo!’ It’s so nice that they’re not just coming to support me - they genuinely want to hang out there and the response from the whole community has been equally enthusiastic!”
Damian says the excitement has also reached beyond Blenheim. “People are driving in from nearby towns and begging us to open a location in their town too.”
Recession proof business
After a challenging few years for the hospitality sector, franchisor Chris De’Ath can now say with confidence, “It’s pretty clear that the Bocky Boo model is recession proof.
“Our accountant shared with us that every other hospo business on his books has been struggling. Bocky Boo is the only one that’s not only thriving but actually continuing to grow year on year.”
For each new store, the franchisee receives a tailored, projected income and expenditure statement for their first 12 months. This is prior to signing on with the franchise. “They have been met each time,” says Chris. “All three stores have been an instant success and started producing a profit from day one.”
To open your own Bocky Boo, a complete fit out including all gelato equipment, training, and support costs around $200,000 - $300,000.
“We’re eager to meet potential franchisees who are fun to work with and excited to provide an amazing experience for their local community,” say Chris and Ruth. “We’d love to collaborate with you to create a Bocky Boo that’s unique to your town.”
Bocky Boo Gelato www.bockyboo.co.nz
Contact Chris De’Ath 022 083 2349
hello@bockyboo.co.nz Advertiser Info
Bring your kids to Bocky Boo on rainy days
Kylie Wates: ‘I was so impressed’
New franchise MINTEDVR uses VR tech to help keep learner drivers safe on New Zealand’s roads.
DRIVING BETTER OUTCOMES Opportunity: Education
After spending over three decades as both a teacher and a police officer, MINTEDVR cofounder Ashley Gore saw first-hand the struggles many youths and New Zealand communities experienced as a result of the current barriers to obtaining driver licenses.
“Through my policing work, I could see that this was a big issue, and I wanted to do something positive to help both learner drivers and their communities.”
Since 2021, Ashley and his wife Malica, an experienced teacher with a special interest in using digital technology, have been working towards a goal of keeping New Zealand’s learner driver population safer. Now, they’re ready to share their technology, and their processes, with the world. Using the power of educational virtual reality (VR), MINTEDVR’s coaching technology provides a simulated, safe environment for learner drivers to develop confident driving skills and safe and responsible road habits, before they get behind the wheel of a car.
Using innovative technology for education
Ashley and Malica are now franchising MINTEDVR, looking for coaches to take the highly portable programme into communities across New Zealand and beyond. Speaking about its potential, Ashley points out, “There are 100,000 young people in New Zealand who reach the driving age of 16 every year. Using our easily affordable and accessible technology, we could have every 16-year-old or 17-year-old finish high school with a license, and much better job prospects. If a franchisee is connected with their community, with their schools, they will know the pain that’s out there already.”
Ashley says that the pilot programmes run in Auckland high schools and Pasifika communities have shown just how effective the technology is for teaching newer drivers and how learning in VR can be replicated on the roads. “We’ve had kids who’ve never driven reverse parallel park after five or six hours in VR. You put them in a car with an instructor, and they’ve been able to do it first time, because they understand the whole dynamics of what they need to do.”
Keeping communities safer
“VR technology has allowed our learners to skip the ‘white knuckle phase’ of driving that those getting behind the wheel for the first few times experience, keeping everyone on the roads safer.”
Ashley explains that they’ve had significant interest in MINTEDVR from individuals and organisations across New Zealand, as well as in both
America and Australia. He investigated a range of methods for getting the technology out, including hiring coaches himself, but settled on the franchising model, thanks in part to New Zealand’s robust franchising sector, as well as the potential that it offers to franchisees.
“The franchising model really struck home because it gives our coaches a chance for huge personal growth. You’ll need some business skills and to be well connected in your community, with a few contacts in schools or churches, for instance, to find suitable venues for classes. And then as you start developing your area, your own market, you can take the product, with our support, to more and more people, and you have the potential to reach levels of growth and satisfaction way beyond what an employee would get.”
Reaching out to markets near and far
Ashley and Malica have developed the MINTEDVR franchise model with a low entry cost, to encourage high volume take-up. Ashley says franchisees will be expected to run a minimum suite of 10 headsets initially, allowing them to facilitate lessons for 10 students at a time. Each Meta Quest VR headset, with the software installed, costs around $1,000 and franchisees can choose to purchase the headsets themselves, rather than through the franchise. The initial investment required is $20,000, including 10 headsets, software, set-up costs and full training.
Making use of cost-saving new technologies within the franchise support system too, MINTEDVR uses the Meta for Work and ArborXR platforms to help set up franchisees. The platform enables Ashley to provide training remotely, reaching those interested in facilitating VR driving lessons within hard-to-reach communities right across New Zealand and beyond.
Becoming a VR expert
“Our training gets franchisees up to speed with all things VR,” smiles Ashley, “while also ensuring they can pass all the assessed driving scenarios in VR themselves. We aim to give franchisees a full understanding of the driver portal, as well as teaching them how to coach students to develop good driving habits, and how to help students fix driving performance errors that the VR software is tracking. Also included in the training is access to a detailed franchisee manual that unpacks MINTEDVR’s processes, allowing both first-time and experienced franchisees to quickly get to grips with the business.”
“The ideal MINTEDVR franchisee doesn’t have to be a qualified driving instructor,” says Ashley, “but having some teaching or coaching skills would be very beneficial and, to succeed, you must understand the needs of your community, and your community’s young people.”
If you’re interested in using innovative technology in your community to provide better outcomes for new drivers, then MINTEDVR wants to hear from you. Get in touch today to learn more. MINTEDVR https://mintedvr.com Contact Ashley Gore 020 445 5492 team@mintedvr.com Advertiser Info
The VR software tracks student errors
Learner drivers in schools ... and community centres
Your own boutique spirits business just became a whole lot easier
Blackwell Trading Post is a new craf spirits franchise opportunity
Are you passionate about premium craft spirits and dreaming of a lifestyle business that blends your love for quality with a vibrant, customer-focused environment?
Blackwell Trading Post is an exciting new franchise opportunity in high-quality craft spirits retail. Join us in creating an exceptional shopping experience for customers who appreciate the very best in New Zealand craft spirits.
Images on this page are renders for how the new Blackwell Trading Post boutiques, stores and emporiums have been imagined to refect a timeless retail design with a focus on warm, engaging service.
Blackwell Trading Post has been designed to capture the brand profle of Greytown’s popular Blackwell and Sons lifestyle store combined with the rapid growth of Greytown Distilling Company’s premium awardwinning gins. They come together to form a beautiful, curated offer encompassing the very best of New Zealand’s craft spirits, and in larger format stores, cocktail glassware, specialised spirits books and branded merchandise. Customers can sip a complimentary serve of gin before selection and the product range includes options designed specifcally for gifting. It is a whole new experience in craft spirit retailing.
Expressions of interest for a BTP franchise are now open nationwide. You may have an apparel store, a deli, café or a high-end homewares or gift store. Now imagine if you could supplement that by offering your guests a gin tasting while they browse? On the other hand you may start a new greenfeld operation in a unique part of New Zealand.
We’ve road-tested this concept by setting up the very frst gin
Blackwell Trading Posts will be the offcial retailers of Greytown Distilling Company gins nationwide.
retail offer inside Blackwell and Sons emporium in Greytown. On a footprint of less than four square metres, we generated a signifcant number of sales in our frst year. We even exceeded our own ambitious expectations. Having that facility inside Blackwell and Sons created a new reason to pop in for a tasting and a purchase, exposing the guest to the rest of the store.
If you’re ready to explore the world of high-quality craft spirits retailing, we invite you to join our franchise family. Discover the perfect blend of passion, lifestyle, and business success with our unique franchise offer.
Liquor Off-Licence required. BTP stores will be licensed under the Sale and Supply of Alcohol Act 2012.
Blackwell Trading Posts will feature premium award-winning gins in beautiful gift packaging.
MIKE PERO
Mike Pero brings serious franchise experience. He franchised Mike Pero Mortgages in 1995, grew it to over 40 locations, and won Franchise of the Year awards. He later launched the global Flight Experience simulator franchise and built a nationwide real estate brand with 60 offces in six years. Now, with over 100 franchise sales under his belt, he’s confdent Blackwell Trading Post can become another iconic Kiwi brand.
Doing it for the love of coffee
Dear Deer Coffee Roasting Bar is bringing a taste of Japan’s coffee culture to New Zealand communities.
F or Dear Deer Coffee
Roasting Bar’s Director, Matthew Wiche, there’s a simple passion driving him: the love of a great brew. His business partner, Yukichi Shikano, hails from a long line of Japanese coffee connoisseurs (his great-uncle and father are both renowned in Japan for their contributions to Japan’s love of coffee). Matt explains, “Coffee culture has been distilled within Yuki’s family for generations.” Branching out to find his own path, Yukichi moved to New Zealand and opened the first Dear Deer Coffee store in Onehunga in 2018. The rest, as they say, is history.
Now well established with five stores open across Auckland city, Dear Deer Coffee has brought the Japanese pour-over style of coffee to our shores. With the freshness and flavour of the beans paramount to a great cup of pour-over coffee, Matt explains they needed a special weapon. Enter the Arakawa jet roaster.
“We use a special jet roast coffee machine from Japan. This enables us to roast beans specifically to match a customer’s taste, developing the flavour profiles of the bean in a very short period of time.”
Training up coffee experts
For those interested in joining a niche coffee revolution with Dear Deer Coffee, Matt says that new franchisees are set up to succeed from day one. Every new franchisee undergoes a comprehensive fourweek training program, firstly at the flagship Ellerslie store, before transitioning to the franchisee’s new café. Training is expertly led by Dear Deer’s ‘coffee sommelier’ Shintaro, who is also responsible for developing new signature blends.
Throughout the training, franchisees learn professional barista skills, including using the jet roaster machine. The training also equips new franchisees with the business knowledge they’ll need to thrive, including inventory management, and how to deliver excellent customer service. This programme is included in the initial investment, which ranges from $200,000 to $250,000, depending on chosen location and shop fit out. The initial investment also includes all speciality equipment and inventory needed to set up, and the franchise fee.
Backing franchisees every step of the way
When asked what makes someone an ideal franchisee for Dear Deer Coffee, Matt explains, “If you have a strong entrepreneurial spirit (and a strong love of coffee) you will be best placed to succeed within Dear Deer Coffee’s franchising model.”
Reflecting on Dear Deer’s current franchisees, Matt says, “They’re passionate about good coffee and excellent customer service. That’s really what it comes down to, and that’s what we’re looking for in our franchisees. We get a lot of younger people come through that are interested in starting up their own business and developing some business skills, which we’re showing them along the way.”
Integrating into the community
Dear Deer Coffee’s ethos differs from other coffee chains when it comes to site selection. Matt says that, rather than looking to be amongst the hubbub of the CBD, they’re more interested in high-growth residential areas, “We want to be a community centre where people can come together and have a really good coffee.” Dear Deer Coffee provides expert guidance on site selection, assistance with regulatory approval, design and fitout, and marketing support at a national level.
With franchise opportunities available in suburban neighbourhoods of major cities like Auckland, Wellington, and Christchurch, as well as regional towns like Nelson and Tauranga, now is a great time to take control of your future. Matt says, “If you’re interested in bringing a taste of Japan’s coffee culture to your community and creating a space for people to meet up over a seriously delicious brew, then Dear Deer Coffee wants to hear from you. Get in touch today to learn more.”
Advertiser Info
Dear Deer Coffee Roasting Bar www.deardeercoffee.co.nz
Contact Matt Wiche 027 257 7954 matt.wiche@ deardeercoffee.co.nz
Join the niche coffee revolution
Strength in numbers
Anytime Fitness franchise stacks up on performance, satisfaction and return on your investment.
Make no mistake. Health and wellness is one of the fastest growing business sectors worldwide. Here in New Zealand this incoming tide has been well demonstrated by the number of new gyms sprouting up across the country.
In a sector that demands careful management and strong support, Anytime Fitness, the world’s largest fitness franchise with some 5,600 franchisees, continues to shine as a standout leader.
“Post-covid, people have never been more aware of how important their health and fitness is,” explains Anytime Fitness NZ CEO Cameron Ward, “and they’ve never been more prepared to invest in it either.
“People are also mindful of the mental health benefits that come with physical activity. There has been such a major cultural shift, with health and wellness now regarded as for absolutely everybody.”
Operating in New Zealand for the past 15 years, with 61 gyms now open, Anytime Fitness is a standout franchise brand catering to this increased demand.
Cameron calls it “the gym for everyone”. The gym for anyone, anywhere, and as the brand states – anytime.
A double-whammy of awards
For a validation of the strength and success of the Anytime Fitness business opportunity, consider its 5-star rating on FRANdata’s New Zealand Franchise Rating Scale™ - a rating allocated this year following an independent and fact-based assessment across seven key categories.
“Engaging a third-party and running an objective lens over what we’re doing as a franchise system – how we’re providing services, support and innovation to our franchisees, providing channel investment, and demonstrating how robust our performance is as a master franchise – all of this shows how we’re leading the industry,” explains Cameron.
Anytime Fitness is also a leader in the eyes of its customers too after being named New Zealand’s top-rated gym in the 2025 Canstar Blue Gyms Awards.
This prestigious recognition reflects the brand’s commitment to providing exceptional member experiences, flexibility, and a supportive fitness environment.
Anytime Fitness earned a 5-Star rating in Overall Satisfaction, Atmosphere, Flexibility and Perks, showing its dedication to creating a top-tier fitness experience. The gym also received strong 4-Star ratings on Equipment and Facilities, Value for Money, and Staff Availability.
“The Canstar and FRANdata awards prove that we’re in front of the pack, both from a business model and franchise level,” explains Cameron.
Strongest brand, largest footprint
No matter if it’s a smallish town, or one of the major metropolitan centres, Anytime Fitness provides the grunt and resources, proven business model, and dedicated support team and culture to help franchisees realise their goals.
“Taking on a franchise is a major investment,” says Cameron. “For franchisees everything’s on the line. We acknowledge that, and we work hard to ensure they meet whatever goals they’re aiming for.”
To prove how sustainable the franchise is, he says they have some franchise owners who’ve been with them from day one.
Many Anytime Fitness franchisees don’t stop at one gym either, with around 20% owning multiple sites. This represents about 18% of the entire franchise network, says Cameron. “It really is possible to build yourself an empire if you have the ambition.”
Never mind your background
There is a misconception going around that says gym ownership is only for people with a background in the industry. This couldn’t be further from the truth, says Cameron.
“Sure, we have franchisees who’ve brought a solid background in the fitness industry to their franchise, but we also have the likes of bankers, construction workers, real estate agents and lawyers – people from all sorts of backgrounds.
“Obviously some commercial acumen is important, as is an interest in health and fitness. However, it’s really about who you are as a person.
“You’ll receive extremely good training and coaching support”, Cameron adds. “Even if you’re completely green to the industry, we can get you to where you need to be – successfully running your own Anytime Fitness business.”
Strength in purchasing power
Gyms are capital intensive by nature. However, Anytime Fitness has mitigated this by having arguably the strongest purchasing power of any fitness franchise in New Zealand.
“Our purchasing power on plant and equipment is very strong,” explains Cameron. “Not only do franchisees get access to the best equipment in the industry, but they get it at the best price and delivered through a strong financial package.
“Our FRANdata project means we can provide credibility for lenders as well as access to preferential lending rates,” continues Cameron. “And our dedicated leasing team will put together site-specific terms that work for all parties involved.
We walk alongside franchisees on any site negotiations and help them negotiate the best possible market rates.”
Time to take control
2025 is perfect timing to be investing in a gym, and Anytime Fitness has targeted opportunities countrywide.
“Interest rates are low, there’s access to affordable capital,” says Cameron, “I always remind people that everything Anytime Fitness does in the community has a positive impact on people.
“You can have a great income, a comfortable lifestyle, and do all that while improving peoples’ lives. That’s one powerful proposition,” he says.
Cameron Ward: ‘Anytime Fitness is in front of the pack’
FRANCHISE NEWS UPDATES news
Our pick of the top news stories from franchise.co.nz and our newsletter
Franchise New Zealand is much more than a quarterly print magazine. To keep up to date with all the latest franchiserelated news in between print issues, visit our website www.franchise.co.nz and subscribe to our free monthly newsletter. You can also follow Franchise New Zealand media on LinkedIn, Facebook or Instagram.
MINISTER RECOGNISES FRANCHISING’S CONTRIBUTION TO NZ ECONOMY
Regional franchises have been performing well and news there looks more and more positive with reports from the four-day Fieldays event this week that farmers have been upbeat and ready to reach into their wallets for everything from tools to tractors to Tesla Cybertrucks.
The Minister for Small Business and Manufacturing, the Hon Chris Penk confirmed this positivity in front of a large crowd at the first World Franchise Day event to be held across the globe, when he told those gathered that the NZ economy has turned a corner, now being officially out of recession.
At the same event, organised by the Franchise Association of New Zealand, Westpac’s National Franchise Manager, Daniel Cloete pointed out that businesses will soon be experiencing benefits
from the large number of fixedrate home loans refixing at lower interest rates in June, leading to more freedom for discretionary and investment spending in the second half of 2025. Franchisees, especially in the hard-hit areas of retail and hospitality, should see a lift in sales turnover and franchisors may find an increased willingness to invest from potential franchise buyers ready to ride the wave back to prosperity.
Chris Penk also referred to the government’s recently-introduced Investment Boost tax deduction initiative. Information about which new business assets this refers to and how the claims can be practically applied to business expenditure is available at www.ird.govt.nz/income-tax -forbusinesses-and-organisations/ types-of-business-expenses.
WESTPAC’S ECONOMIC OVERVIEW
Image: Westpac Economic Overview 2025
Recently recognised as the #1 Forecaster of NZ GDP, Westpac’s economists are seeing encouraging signs in GDP growth and business confidence. Stronger than expected annual changes in capital investment show that, “While current conditions remain subdued, businesses have been confident enough to start pushing ahead with renewed investment.” See www.franchise.co.nz/articles/3951
WEBINAR PROVIDES A CLOSE LOOK AT NZ PROSPECTS FOR U.S. FRANCHISES
An April webinar, organised by the U.S. Commercial Service and the International Trade Organisation, provided U.S.-based franchisors and suppliers to the sector a comprehensive overview of the New Zealand franchise market.
Jonathan Watt of the U.S. Commercial Service gave an overview of the New Zealand franchise market, explaining that franchises have a significantly higher success rate in New Zealand compared to independent start-ups, and whilst Kiwis are very supportive of local companies, many have a high awareness of U.S. brands, which can benefit international businesses looking to enter the market.
Jonathan encouraged U.S. companies to consider pilot programs with New Zealand-based partners to better understand the market and consumer preferences, noting that Auckland is a significant location for testing business ideas due to its large Pacific population, serving as a launch pad for potential further expansion into the Pacific Islands.
Stewart Germann of Stewart Germann Law Office in New Zealand, and well-known to many attendees as a CFE-accredited IFA member, spoke next, covering a range of important legal considerations of bringing a franchise to New Zealand from the United States.
Daniel Cloete, the National Franchise Manager for Westpac New Zealand noted that while New Zealand does not have government growth support schemes such as the SBA in the U.S., some New Zealand banks will work with strong and reputable franchises to develop an understanding of their models that can facilitate smoother finance approval processes for good franchisee prospects.
Dr Callum Floyd pointed out the unique size constraints that the relatively small New Zealand population can place on development expectations for those entering from larger markets. He also outlined details of the FANZ-initiated Franchisee Pre-Entry Programme which some franchisors require prospective franchisees to pass before advancing towards purchasing.
Bryn Harrison, representing the NZ retail franchises Carpet Court and Curtain Studio, gave a first-hand perspective to the marketing and product modifications required for U.S. franchisors looking at the market in New Zealand. And finally, Nathan Bonney of Iridium Partners discussed the alignment of values, capacity, capability, and long-term vision crucial for the success of international brands in New Zealand. Nathan pointed out how important it is to exercise restraint and caution in appointing the right Master Franchisee and that taking time to develop an understanding of the local market and building trust with potential suppliers, consumers and franchisees before all else, is crucial for success.
The Hon Chris Penk
FRANCHISED ROBOTS?
An interesting May 10 article from The Guardian explores the use of robots in delivering everything from pizzas to groceries. It sounds futuristic but is becoming common in major cities around the world, although concerns in Australia over the safety and legal status are holding back widespread use of robotic delivery units there. In New Zealand we’ve already seen robot waiters and clean-up bots in some restaurants, but robots are also being considered for a range of service applications from aged care and hotels to supermarkets, shopping malls and libraries.
Overseas companies jumping on the bandwagon include U.S.-based RobotLab, which provides a robotics integration franchise with training, support, and exclusive territories and the German automation company BotShare, which focuses on renting out robots and conducting feasibility studies to help businesses to access robotics solutions without needing to develop them in-house.
www.theguardian.com/technology/2025/may/10/all
WHAT’S IN THE BUDGET FOR FRANCHISING?
In its May 2025 Budget, the Government expressed hopes that its new Investment Boost tax incentive (see page 16) will help raise the productivity of workers, lift incomes and drive long-term economic growth.
“If you look at the small and medium enterprises in New Zealand, the top 10% are seven times more productive than the bottom 10%,” said Prime Minister Christopher Luxon. “A lot of it is to do with their adoption of capital, plant and equipment.”
On the back of the Budget, the Government also revised its GDP and unemployment forecasts. Almost 3% growth is expected in each of the next three years and unemployment is projected to continue to rise – bringing a larger pool of potential franchisees to the market.
There will be some pain for small businesses as they plan for increases in the default rate of employer contributions to KiwiSaver at the rate of 0.5% per annum for two years starting 1 April 2026.
Employers will also be expected to match 16 and 17-year olds’ contributions at 3.5% from the same date, increasing to 4% in the following year. This will likely impact retail and hospitality franchises the most, as these sectors have higher youth employment rates.
Franchise Coach, Stewart Germann will walk you through the process of becoming a franchisor from initial enquiry through to opening the doors, including for overseas brands setting up shop
Image by: Doug Mountain
Prime Minister of New Zealand, Rt Hon Christopher Luxon
WE’LL KEEP YOU OPERATING
Pirtek delivers products, services and franchisee support nationwide.
Devastating weather events are ever more frequent, turning hillsides into sodden landslides that engulf roads, often marooning communities and businesses. Excavators and other heavy machinery come to the rescue, working day and night clearing thousands of tonnes of earth and debris. But what happens should a hydraulic hose failure disable any of these behemoths? Who rescues the rescuers? It could be you, having completed your training as a Pirtek franchisee.
Pirtek was founded in 1980 in Sydney, by Kiwi expat Peter Duncan, and has grown to become a world leader in the hydraulic hose and fitting sector through Peter’s early implementation of an industrial franchise system to accelerate global expansion.
New Zealand CEO Chris Bourke has been with Pirtek for 26 years. The Auckland-based national office team offers Pirtek’s 20 franchises in New
Zealand support in everything from health and safety, marketing, sales and finance, to technical and business training.
Together, Chris, his team and the franchise network, have built Pirtek into a leading hydraulic hose and fitting solutions provider. The Pirtek tagline, ‘WE’LL KEEP YOU OPERATING’ applies to customers in industries ranging from earthmoving, forestry, transport and construction, to manufacturing, agriculture and the food and beverage sector.
Ready when needed
Pirtek franchises offer several investment models, a home or workshopbased Mobile Service option, and a fixed-premises Service and Supply Centre option. Each provides 24/7 call-out, meaning franchisees or their staff need to be ready to go to the rescue when needed.
Mobile Service operates from a fully equipped vehicle that functions as both a workshop and a mobile sales centre. This option best suits a new franchisee building their business towards later opening a Service and Supply Centre.
A Service and Supply Centre franchise offers strong brand visibility in the territory by combining retail services with a trade service counter, workshop, office, and two or more mobile service units.
Sophie Estall, Pirtek New Zealand’s Franchise Manager, explains that a Pirtek franchise can also be an extension to an existing complementary business such as engineering.
“Pirtek New Zealand supports franchisees with business leads, customer support and a dedicated sales team,” says Sophie. “We also encourage cooperation and support among our franchisees. Our marketing team supports franchisees locally and nationally, with Pirtek heavily involved in supporting New Zealand Rugby League and, in Australia, V8 supercars, along with a number of charities and community involvement.
“Greenfield and existing Pirtek territories are available in Northland, Central Auckland, Coromandel, Gisborne, Wairarapa, Central Otago and Gore. For further information, contact me now.”
Pirtek New Zealand www.pirtek.co.nz
Contact Chris Bourke 09 274 6925 nz.enquiries@pirtek.co.nz Advertiser Info
A Franchise Opportunity with Proven Success!
Ready to own a profitable business in carpet cleaning and restoration? Carpet Chemist offers a trusted brand, scientifically backed solutions, and a franchise model with low costs and strong financial potential, designed for your success.
Carpet Chemist is expanding across New Zealand, with prime territories available. Join us today to be part of a growing network.
• Protected Territory Exclusively represent Carpet Chemist in your area.
• Exclusive Brand and Business System Benefit from a trusted brand, comprehensive training, and ongoing support.
• Cutting-Edge Products and Proven Processes Access our proprietary formulas and advanced cleaning systems.
• Full Marketing Support Receive local and national marketing support, plus easy-to-use workflow and accounting tools.
Two Dollar Things Plus is an exciting, fast-developing retail franchise opportunity.
There is a long-held saying handed down through generations that describes ‘luck’ as the result of ‘when preparation meets opportunity’. It’s a saying that applies perfectly to the Two Dollar Things Plus franchise. The first store, then known as Dollar King, opened in Tokoroa in 2011. Since then, the brand has grown steadily across New Zealand, now under the Two Dollar Things Plus banner and catering for a market that, post-Covid, has become more price conscious than ever before. With 28 stores across New Zealand and a further seven in Fiji, Two Dollar Things Plus have recently adopted the franchise model, looking to grow even bigger and become a dominant player in New Zealand’s retail sector.
When preparation meets opportunity
Prashant and Kinjal Patel, who live in the Manawatū town of Ashhurst, were a couple who have prepared well for their investment in a new Two Dollar Things Plus franchise opportunity.
Prashant has a master’s degree in business management and more than 11 years retail experience, including time spent managing various franchised supermarkets and a well-known pizza dine-in/takeaway store. He understandably held high expectations for the performance of any franchise system.
Kinjal also has retail experience as well as a passion for art, crafts and creativity. That passion saw her shopping at numerous Two Dollar Shops to purchase items for her projects. While they were spending time away from home managing a dairy for friends in Hastings, they both quickly developed an enthusiasm for the local Two Dollar Things Plus store.
When Prashant and Kinjal’s minds turned to the many franchise opportunities that were currently available in New Zealand, it was always going to be the Two Dollar Things Plus franchise that they took a close look at first.
“We hadn’t seen that level of quality products in that price range anywhere else,” recalls Prashant. “We immediately loved it and when we went back to the Manawatū we couldn’t stop thinking about opening a Two Dollar Things Plus here too.”
A sixth sense for business success
Prashant recalls receiving a “wonderful response” when he first contacted Two Dollar Things Plus managing director Hyun Lee – who explained how the franchise works, why it is so successful, and what the upcoming plans were for the franchise.
“They are so very helpful and have an awesome sense of business, which gave us even more confidence,” explains Prashant. “They also
have great vision, plenty of new and visionary business ideas for hardworking individuals, all designed to help people grow and put them in a better position to succeed.”
While Prashant and Kinjal have yet to open the doors to their new Two Dollar Things Plus store, Alice Cho has already been running her franchise in Christchurch’s Eastgate Mall for a year, first opening the doors for trading in May 2024. After 12 months in the driving seat the enthusiasm is still there. The store is performing well and the support and training, on everything from HR to taxation, is still being delivered to her satisfaction.
Setting you up for success
In today’s highly competitive retail market, it is important that any new franchisees are given the best possible start in their Two Dollar Things Plus franchise. Hyun describes the training as extensive, with comprehensive operational training manuals to refer to and solid advice just a phone call or email away.
The stores themselves range in size from 200 square metres up to approximately 550 square metres. The average investment required from new franchisees is around $300,000 but varies depending on the size of the store, the levels of fitout and stock required to fill the store. Hyun says they have ways to help potential franchisees meet the required stock levels.
Hyun also points out the importance of choosing a business that is always reinvesting in the market and has strong buying power. An established brand like Two Dollar Things Plus has the resources to easily test new retail ideas and to source new products that strike a perfect balance between quality and affordability across a wide range of categories. He says the idea is to present unique and exciting products to customers and to keep them coming back for more.
A ‘roll-up-your-sleeves’ commitment
Two Dollar Things Plus is in tune with today’s fast-moving retail landscape. The franchise has opportunities nationwide for astute individuals or couples like Prashant and Kinjal Patel, looking to invest in a hands-on business and willing to learn all the tricks of the retail environment to generate a regular income worthy of the level of investment made.
Two Dollar Things Plus is seeking investors who want to spend time at the store to help encourage and guide their staff, or those who are looking to diversify their business portfolio with a brand that’s at the cutting edge of New Zealand’s retail sector. If you have prepared yourself sufficiently for the local retail market, and you have a genuine desire to succeed, then contact us to find out more.
Are you seeking a business that provides support and abundant opportunities for personal and professional growth?
Paramount Services are currently offering franchise business opportunities nationwide.
A Paramount franchise offers the opportunity to take charge of your life and plan a lifestyle that suits your personal and fnancial aspirations.
Paramount Services pioneered commercial cleaning franchising in New Zealand and today is the country’s most highly awarded cleaning franchise.
Our success is built on quality customer service that starts with our owner operator franchisees and is backed up by our quality control systems and freephone Customer Service Centre that make life easy for clients.
Paramount cleaning franchises provide one of the most dependable, steady income sources while our lawn and garden care franchises provide wellbeing and satisfaction for those who enjoy working outdoors.
What matters most to us is to nurture our people who service our clients, and support the communities we live in and the planet we live on.
Let us share more about the Paramount way - we welcome your enquiry.
7 GOOD & 7 BAD REASONS TO BUY
It’s important to buy a business for the right reasons, but how do you know the difference between a good reason and a bad reason?
A good franchise offers training, guidance, a known product or service and is, generally, a lower-risk way to go into business. Many franchises also offer you the chance to do something completely new. At the same time, self-employment has its downsides – risk, hard work and reduced time to spend with family and friends, to name but three. Before you rush into a decision, have a look at the following reasons – good and bad – that might be motivating you.
7 good reasons to buy a franchise
1. You are determined to control your own destiny. You are happy to accept the mix of risks and rewards that come with self-employment.
2. You want to do something different. A franchise offers you the opportunity to work in a different industry, or work with your partner or children.
3. You want to use your existing skills for a new purpose. Most franchisors look for skills and abilities, not experience in a particular field.
4. You want to learn new skills. Franchises offer thorough training in their specific business, so if you have the ability to learn, a bank manager can become a baker.
5. You want to do something you love before it’s too late. If you’ve already had one or more careers, you may have some savings, or
Ready to Own a Slice of Fresh?
We’re FreshChoice — a proudly local bunch with a bold national presence. Backed by the retail powerhouse Woolworths New Zealand, we’ve got the muscle of a major brand with the heart of your friendly neighbourhood store.
We believe supermarkets should feel like they belong — to the people, the place, the vibe. That’s why all our stores are locally owned
redundancy money, or equity in your house which make it possible to invest in yourself.
6. You want to create something for the future - yours or your family’s. Franchising offers a wide range of opportunities suited to two-person or family operation.
7. You want to minimise the risks. Franchising is a lower-risk way of going into business than setting up from scratch or buying an independent small business.
7 bad reasons to buy a franchise
1. You are afraid of being made redundant. Fear is a bad motivator. It might get you out of your existing job, but you will need a more positive reason if you are to enjoy having your own business.
2. You are resenting change in your current organisation. If you run your own business, you must always be looking for new ideas or better methods. Franchisors will expect you to adopt positive initiatives with enthusiasm.
3. You’re worried you are too old to be employable. Employers are increasingly valuing experience and stability. In addition, discrimination on the grounds of age is now illegal.
4. You want to be the boss yourself. Being the boss means taking responsibility for yourself and for others - not letting others do the work.
5. You want to take it easy. If you buy your own business, you will work harder than you ever have – at least at first.
6. Someone is offering you this great opportunity. If you really want to be self-employed, make sure you choose what you are going to do – don’t let someone sell you something.
7. You’ve got to do something quickly because you need to earn some money. Most businesses do not offer an income for at least several months.
Now start looking
If you think that franchising really is for you, research the idea further (there are lots of helpful articles on our website), take your time, take professional advice and make sure you have the full support of your family. Going into business is a big step, so tread carefully.
and operated by passionate people who genuinely care about their communities (and their customers).
And guess what?
We’re looking for more amazing humans to join our FreshChoice family as franchise owners. If you’re keen to roll up your sleeves, connect with your community, and shake up the supermarket scene — this could be your moment.
Sound like a bit of you? Go to www.freshchoice.co.nz/about/franchise opportunities/ to find out more about life at FreshChoice or email Craig.Steenson1@woolworths.co.nz
EVER UPWARD CURVE
Jim’s Test & Tag & Fire Safety finds new growth markets.
“I hate to say it, but a high-profile fire really focuses peoples’ minds,” says Kevin Du Preez, Jim’s Test & Tag & Fire Safety franchisee and regional franchisor on Auckland’s North Shore. “We were overloaded with enquiries after the SkyCity International Convention Centre fire. The reality is that tragedies remind people to check their status and preparedness for emergencies.”
To help meet the demand, all Jim’s Test & Tag & Fire Safety franchisees are up-skilling by gaining the NZQA Level 3 Hand Operated Fire Fighting Equipment Certificate. “It’s a very healthy move,” Kevin explains, “Jim’s have always pushed franchisees to gain new skills, and it is just one of many reasons why the company is so successful.”
After seven years Kevin is just as enthusiastic about his business as when he first started. “In my first year, my turnover was about $60,000,” he says. “This year it is $360,000 and just one client is responsible for nearly a third of that. Our model is basically repeat work, so we see the same clients every three, six or twelve months depending on the equipment. Of course, if you are checking electrical equipment then you are available to check the fire extinguishers and other hand-operated firefighting equipment – which is where so much recent growth has come from. When I started, the fire section was tiny, but today it is 25%
of my business and growing rapidly. Covering First Aid kits as well means we are a very convenient one-stop shop for all health and safety matters for our clients.”
It is a legal requirement for electrical and fire equipment to be tested and tagged in New Zealand in accordance with the standards AS/NZS 3760:2022 or NZS 4503:2005. “Most office equipment must be tested annually,” Kevin stresses, “and a lot of kit on building sites needs testing every six or three months.”
Jim’s Test & Tag & Fire Safety are actively recruiting to keep up with demand. “There is room for many more of us throughout the country, and frankly the more we have the better it is for business,” says Kevin. “Franchisees tend to stay long term and there’s not a big turnover because we are on to a good thing. The initial franchise fee of $60,000 + gst covers everything except your vehicle purchase or lease – and it brings a very healthy return.”
Jim’s Test & Tag www.jimstestandtag.co.nz
Contact Malcolm Bradley 0800 454 654 info@jimstestandtag.co.nz Advertiser Info
Kevin du Preez: ‘Fire safety is 25% of my business and growing rapidly’
DOING THINGS DIFFERENTLY
Determined to be a Black & White Coffee Cartel franchisee, Linsey Ge gains on-site café experience.
In two years or so, Linsey Ge is determined to resign as manager of the Papanui Black & White Coffee Cartel café – so she can invest in her own Black & White micro-roasting coffee franchise.
Although it’s a little bit different, Linsey won’t be the first or last person to work in a franchise business before investing. It’s a great way to gain first-hand knowledge of the franchise model, its profitability, work/ lifestyle balance, and levels of franchisor support.
Brought up in Beijing, Linsey’s parents sent her to New Zealand to complete her college education at South Otago High School in Balclutha. A self-confessed coffee aficionado, Linsey is now also a marketing graduate from the University of Canterbury. She’s no stranger to being in business for herself either - for three years she ran a fish and chips shop in the Christchurch suburb of Merivale. But as happened to many independent businesses, Linsey’s fish and chips takeaway fell victim to Covid. So, when her best friend Winnie Wang offered work at the Black & White Coffee Cartel café she had bought in Papanui in 2017, Linsey didn’t hesitate.
“Because of my love of coffee, I had trained as a barista and brought those skills to Winnie’s franchise,” says Linsey. “As determined as I am on becoming a Black & White franchisee in a couple of years or so, it will be difficult to leave Winnie as she’s such a great boss and a wonderful friend.”
An exquisite aroma
In 2014, with Christchurch slowly rebuilding after the devastating February 2011 earthquake, brothers Bink and Luke Bowler partnered with former All Blacks captain Reuben Thorne to open the first Black & White coffee shop in central Christchurch. Two years later, hospitality entrepreneur Alan Win and his business partner Raphael Garcia bought the business to develop a franchise system with a real difference.
Since then, the Black & White Coffee Cartel franchise has grown to 18 cafés, situated across the South Island and Auckland. The funky fit-outs feature walls of floor-to-ceiling framed photographs and prints, with a steampunk-inspired micro-roaster for Black & White’s in-house coffee blends. Eclectic tables and furnishings are encouraged, underscoring that this is no cookie-cutter franchise.
“We want all Black & White cafés to be individual, alive, vibrant, bursting with flavour and above all, heaving with that exquisite aroma of coffee roasting on site,” enthuses Raphael. “And, as a bonus, cutting out
the middleman supplier of roasted beans and selling bags of freshly micro-roasted coffee can add around $25,000 per year to a franchisee’s bottom-line return.”
Genuine health benefits
Linsey agrees with Raphael about the positive effect on the business’ income stream of serving and selling fresh roasted beans but says there is also a genuine health benefit for café customers. “Scientists have found that as soon as a coffee bean is roasted it starts losing freshness, nutrients and antioxidants. This ‘fast-fading freshness’ is well known in France and Italy where the secret to all that amazing coffee served in little street corner cafés is their on-premises roasters. We roast on site at Black & White so the bean can get to your coffee cup by the shortest route possible.
“Our Papanui Black & White Coffee Cartel is one of the smaller cafés in the network, with only 10 to 15 tables and outdoor seating for four, but we do have many loyal customers thanks to being on the ground floor of a four-storey office building. Many of those working in the building pop in every day for our amazing coffee as well as for cabinet food and freshcooked items from our menu. Businesses in the building also often use us to meet with clients.
“Because of our small size, customers can see everything that’s going on in our wee kitchen. Like the micro-roaster, it’s a source of entertainment. Part of my job as manager is also chef, working alongside our barista and four part-time staff. I’ve gained incredibly helpful experience in running lots of parts of the business on my path towards becoming a franchisee.”
A way to spread the investment
“I think I must have been one of the first of Black and White’s regular customers in Christchurch,” says Linsey. “Now, having worked closely with the franchisor team I can vouch for the high standard of head office support. And I know I can speak on Winnie’s behalf when I say there’s an excellent relationship between her and the franchisor team.”
Turnkey investment in a Black & White Coffee Cartel café starts at $350,000. Linsey says her plan is to be a sole franchisee, “However, I would consider going into partnership with friends or investors I can fully trust.”
Raphael Garcia says this is a different, but proven way of spreading the investment in a Black & White Coffee Cartel franchise – for the right people.
“If you’ve got the passion, Black & White Coffee Cartel has the opportunity wherever in New Zealand you are. Call us today to find out more.”
and White Coffee Cartel www.blackandwhitecoffee.co.nz Contact Tony Yin 022 630 6622 tony.yin@blackandwhitecoffee.co.nz
THE 10 B’S FOR FINANCIAL SUCCESS
Thinking
of buying or starting a business? Here are ten reasons why a franchise could be your best option.
People buy a business for all sorts of reasons: to take up a great opportunity; to be their own boss; to work with family or friends; to secure their future; because they’ve been made redundant; to move to a new area; to follow their passion; to buy a job; to create a new lifestyle.
Whatever the reason, one thing is certain: everyone wants their business to make money, not lose it – and that’s why choosing a franchise can make sense. Here are 10 good financial reasons for buying a franchise rather than an independent business.
1. Buying Power
If you run an independent business in New Zealand, you’ll soon find that there are only a few suppliers of the products or services you need –and, as an individual customer, you don’t have much negotiating power with any of them. That applies whether you’re buying office equipment, insurance, flour or lawnmowers.
As part of a franchise, though, you’ll be part of a bigger group of tens or hundreds of franchisees, and you’ll have someone negotiating with the suppliers on your behalf. Buying power is not all about getting the lowest possible price: it’s also about terms, marketing assistance and many other factors. A wise franchisor mixes all these elements to get the best possible outcome for the franchisee. That should result in better prices, better service and less stress for you.
That applies to marketing, too – as an independent café, you’ll never be able to afford to advertise on television but join The Coffee Club and you’ll find your latest menu items on TV and all over social media, bringing you customers you’d find it hard to attract on your own.
2. Brand Value
Julie Evans was already a hugely experienced hairdresser when she moved from the UK to live in Christchurch. Despite that, she bought a Rodney Wayne franchise – why? “The Rodney Wayne brand had huge longevity and respect, and I knew I couldn’t build ‘brand Julie Evans’ to match that. It was a huge plus back then and I believe it still is,” says Julie, who is now CEO of the franchise.
The value of a brand is not just that it puts a well-known name above your door – although that certainly doesn’t hurt. A restaurant called McDonald’s is going to attract more customers from the moment it opens than one called ‘Fred’s Burgers’, for example. More importantly, it tells people what they can expect. If someone wants their home cleaned while they are out, they will have more confidence in a franchisee from V.I.P. or CrestClean than from someone they’ve never heard of. They know the franchisee will have been through security checks and have proper training and insurance before being allowed into their home, and know that they will have standards to maintain.
Joining a well-known brand enables you to ride the wave instead of trying to create the wave all by yourself.
3. Bank Finance
For most people, buying or setting up a new business requires some sort of funding – and this is another area where buying a franchise can make things easy. Finance providers know that franchised businesses often involve lower risk than independent businesses in the same industry, and banks with specialist franchise divisions have a good understanding of the various different models.
“A good franchised business involves known financial inputs, including costs and working capital requirements, and good systems to help franchisees control costs and manage business growth,” says Daniel Cloete, National Franchising Manager for Westpac. “That means we can much more easily structure appropriate finance packages for franchises than for independent businesses. Of course, franchisees need some form of security, too, but in many cases where the franchise is a wellproven model, we can also fund against the projected business income – even for a brand-new location.”
Specialist franchise bankers also build up expertise in different brands. That means they know what is realistic when it comes to buying a business and may be able to make suggestions based upon your own particular situation. It’s not just about the initial funding, either – having the right funding package in place from the start can make it easier as your business grows, requires new equipment or goes through seasonal variations.
4. Budgeting
Good businesses don’t just happen. They take hard work and, if you want to be successful long-term, they also take planning. This is where buying a franchise can really pay off, because you aren’t on your own – you have the support of a franchise team who have probably been through this before with many other people.
“Because they have a lot of data on how their business model works, a franchisor should be able to provide you with practical assistance in all sorts of areas,” says accountant Scott Travis of Nexia New Zealand. “These include market data, feasibility studies, budgets, cashflow forecasts and funding applications. If your franchise requires premises, they’ll also have detailed information on lease and management costs and percentages that can form an essential part of evaluating any particular location.”
Franchisors have access to larger data sets and may have these analysed by specialists like Geotech Information Services. If the franchisor knows from other locations the percentage of people entering a mall who will buy your product, then they can estimate the turnover of a new outlet reasonably accurately. Some locations are never going to be profitable, so good franchisors won’t allow franchisees to go there –and you (and they) don’t lose a whole load of money working it out.
5. Break-Even
One of the financial concepts that is particularly important to any new business owner is that of break-even – the point at which your business starts paying for itself.
The first break-even point is reached when your franchise is generating enough revenue to pay all the costs in the business, including servicing any debt, except paying yourself. The second comes when it can pay all the costs in the business plus pay you a reasonable market salary appropriate to the position that you hold within your business and the industry that you are operating in.
Knowing these figures (and being able to manage the various sales and costs that go into them) is vital. After all, it might feel good to see $10,000 sales coming over the counter every week, but if your breakeven point is $12,000, you need to do something about it now – not at the end of the year when your accountant breaks the bad news to you.
The good news is that buying a franchise means you should not only be aware of your break-even points and have clear goals right from the start, but that you should reach them faster than you would in an independent business. After all, you’ll have all the benefits of the brand, buying power and efficient operating systems behind you to help you hit the ground running. Different types of businesses will have different break-even times, varying from a few weeks to six months or more, but if you know what you’re aiming for and how you are doing – and you have a franchisor helping you to understand what to do next – it reduces a lot of the stress for a new business owner.
6. Business Systems
Reaching break-even quickly is partly achieved by putting your effort into the things that work, rather than the things that don’t work – another advantage of a franchise, where others have been there before you. As Daniel Cloete mentioned above, good business systems are a massive part of franchising. A well-established franchise will have years of experience across many different outlets and will have developed ways of doing things and ways of managing the business that are efficient, effective and, above all, profitable. It is these systems that you are paying to learn and use when you buy the franchise.
“Mowing lawns or cleaning houses might seem pretty straightforward, but there’s an art to making money from it,” says Estelle Logan of V.I.P. Home Services. “If it takes you all Saturday morning to do your housework or mow the lawns at home, could you run a profitable business from doing just 10 properties a week? But with the right systems, you could do 5 or 6 houses or 10-15 lawns a day. We show you how to quote the job to make a profit, what products to use and how to do a professional job every time.
“We also show you how to avoid mistakes that will cost you time, money and business growth. If you use the wrong sprays, scratch tinted windows or ringbark trees because you aren’t experienced and don’t have the right knowledge, the cost of putting damage right can be huge.”
A good franchise will also help you manage better, too, with systems and software tailored to your particular business that minimise the time you need to put in to get timely, accurate information that helps you stay on top of things.
7. Benchmarking
One of the biggest benefits of being a franchisee, as opposed to owning an independent business, is that you are part of a group using a common brand, products, services and systems to operate your businesses. Although you might all be using the same system, you won’t all be getting the same results but, by sharing information, you can learn what the normal range is, what you’re doing well and where you have room for improvement. Even better, by learning from those doing better, you can find out how to make improvements in your own business.
In a food business, for example, you might compare not just margins on different products, but the sales mix across the franchise. Who is doing the greatest volume of high price or high margin items, and how are they doing it? Who has the busiest breakfast or afternoon periods, and what are the drivers of that extra business? Can you do the same? Who has the highest staff productivity – are they motivating their staff through incentive schemes, or training them in sales skills, or paying extra to attract and retain good people? What is the average level of wastage across the franchise, and how are the top performers controlling it better?
A good franchise will have systems in place to measure all these factors and ways of sharing reliable and highly relevant information that you can benefit from.
8. Back-up
The good news is that while benchmarking might show you where you can improve your business – and ultimately your financial –performance, you don’t have to work out how to do it all by yourself. In addition to the franchise system and specialists at the franchisor’s office, most franchises also have personnel who visit and communicate with franchisees on a regular basis to help franchisees maximise their profitability and local market share, and to ensure they’re maintaining the standards of the franchise and the brand.
This support can come in a number of ways. First, there’s the sharing of benchmarking information and analysis of your data to see where improvements can be made. Secondly, there’s identifying what needs to be done – training, marketing, equipment/system upgrades or whatever is required – to achieve those improvements. Thirdly, there’s overall business planning and reviews to help keep you on track towards your medium and long-term goals.
“The role of the field manager is to show franchisees where and how to develop,” as Scott Travis points out. “It’s easy for business owners to focus on working in the business rather than on it – to get stuck behind the counter serving customers rather than be out developing new ones. Although staying in touch with your customers is essential, a franchisee who spends their time doing too much of the low-paid work won’t grow their business. Part of the role of the field manager is to encourage you to get out and grow.”
And the other good news about field support is that all of this personal advice and encouragement doesn’t cost you anything extra – you’re already paying for it in your franchise fees.
9. Buddy Network
Of course, your franchisor, your field managers and your suppliers aren’t your only source of support and guidance – a franchise also offers you a network of like-minded peers who are having exactly the same experiences as you – your fellow franchisees.
They understand what it’s like when a staff member doesn’t turn up for a busy shift after a late night out, or face a sudden rush of work, or have to put in extra hours to be able to take the time off for your child’s prizegiving. They understand the frustrations of suppliers missing deliveries and the joys of landing a big new client. They know this because they’ve been there themselves and have already found solutions or known who to call on for help. And they’re the people that you can call upon yourself and will sit up late with at the annual franchise conference sharing stories of things that went right, that went wrong or made them feel like a total idiot!
Don’t underestimate the financial value of this buddy network, because these are the people you will learn most from about creating, growing and managing a successful business. They are in the same franchise, with the same brand, same systems, same services, but they’re not in competition with you – they’ll want you to succeed. Above all, you won’t feel isolated, as independent business owners sometimes do.
As Estelle Logan says, “As a franchisee you can have peace of mind that you are not in business alone – there’s always someone you can turn to for advice and help when things get tough, as they inevitably do sometimes.”
10. Building an Asset
“In a lot of small businesses, there’s no difference between a working owner’s salary and the profit the business makes – they’re effectively the same thing,” explains Scott Travis. “At the end of the year, the amount of profit you make is dependent on the amount of salary you’ve taken.” Other factors, such as choosing to run a flasher car than the business really merits or overseas trips which combine business and holiday, may also impact upon apparent profitability.
That’s why, when it comes to valuing a business for sale, accountants and business brokers do something called ‘normalising the accounts’ to work out the true profitability. This means working out what profit is left at the end of the year after removing all non-business expenses and a fair salary at market rates for the hours the owner actually does in the business (including director’s responsibilities). The remaining figure is known as EBITDA: Earnings Before Interest, Tax, Depreciation and Amortisation. The value of the business is based on this figure and, depending on the industry and perceived risk, may be a multiple of two, three, four or even five times the value.
So where do franchises sit on these measures? Well, as we’ve seen, wages and salary are interlinked, making it hard to judge return on investment. The rule of thumb is that the higher the risk, the higher return you would look for – but franchises are generally regarded as low risk (which is why the banks like them, as we saw in point 3).
This tends to mean returns are often at the conservative end of the spectrum until combined with other earnings. “On the other hand, the lower risk and the value of a being part of a well-known branded network often means a franchise is more attractive,” says Philip Morrison of Franchise Accountants. “That makes it easier to sell at a higher multiple than you might achieve for an independent business.”
In fact, if you’ve taken advantage of all the ten points above, you’ve enjoyed the advantages of buying power, branding and bank finance deals; you’ve budgeted well and passed break-even quickly, you’ve used the business systems and benchmarking to maximise your profitability, enjoyed back-up and buddies and ended up building an asset which is worth selling.
That’s why buying a franchise can make good financial sense.
New Stores. New Energy. Same Trusted Brand.
Choices Flooring expands into CHRISTCHURCH & KAPITI COAST!
With over 160+ locally owned and operated stores across Australia and New Zealand, Choices Flooring is the flooring partner of choice for homeowners and businesses alike. We’re excited to announce the opening of our latest stores – in Christchurch and the Kapiti Coast — now officially part of the Choices Flooring family!
Meet our newest proud co-members:
These passionate local entrepreneurs are bringing more than just premium fooring and window furnishing solutions to their communities — they’re bringing a customerfrst approach, a deep commitment to local values and years of industry experience.
Daniel & Anna Candiliotis
Choices Flooring Kapiti Coast
“Opening Choices Flooring Kapiti has been a dream come true—not just as a business owner, but as someone deeply passionate about creating beautiful spaces and giving back to our local community. With over a decade of experience in sales and management, I’ve always believed in the power of genuine connection and customer-frst thinking. Partnering with Daniel, who brings over 20 years of hands-on experience in timber and laminate installation, gave us the perfect balance of expertise and passion to open our own store. Together, we’re proud to ofer not just quality fooring solutions, but the confdence that comes from real industry knowledge and care. For us, it’s more than just fooring—it’s about helping our customers turn their vision into reality and being a trusted partner every step of the way.”
Anna Candiliotis, Co-Owner, Choices Flooring Kapiti
“Becoming a Choices Flooring store owner has been one of the most exciting chapters of my business journey. With decades of experience in fooring and window furnishings behind me, I knew Christchurch was ready for something bigger — a complete interiors destination. Partnering with Choices Flooring allowed us to launch with confdence, backed by a brand that truly understands the market, operations, and what it takes to succeed. This isn’t just about products — it’s about people, passion, and possibility. For anyone considering a new business opportunity in a thriving industry, this is it. The support, innovation, and community focus of Choices Flooring makes it a perfect ft.”
With state-of-the-art showrooms, strong cooperative network, marketing expertise, world-class training expert guidance and a wide range of exclusive products, these new stores are set to become local hubs for stylish, functional fooring and window furnishings. Whether you’re renovating your home, upgrading your ofce, or building a brand-new project, the team at Choices Flooring has you covered — from the foor up!
Ready to take the next step in business ownership? Be part of a brand that backs you every step of the way.
Join the Choices Flooring family.
Choices Flooring Christchurch
31a Main North Road, Papanui e: jamie.harris@choicesfooring.co.nz t: 03 365 4666
Store opportunities available in – Northland, Auckland, Gisborne, Hawkes Bay, Manawatu-Whanganui, Wellington, Marlborough, Canterbury, Otago, and Queenstown.
Jamie & Karen Harris are the owners of Choices Flooring Christchurch
WHAT’S NEXT?
Former fashion designer wins Kitchen Studio’s 2025 Franchisee of the Year award.
In the early 2000’s fashion designer Marianne Boonen was asking herself, ‘What’s next?’ Then in 2003, Marianne took her design talents into an entirely different industry, as she and her partner George Clarke became Kitchen Studio’s Tauranga franchisees.
“I knew I could grow into designing kitchens but fast-tracked my skills by gaining the National Kitchen and Bathroom Association (NKBA) NZ Diploma in Kitchen Design. We surrounded ourselves with a wonderful team to call on – designers and all the trades it takes to seamlessly deliver bespoke kitchens.”
After over a decade in business together, tragedy struck. In his 60’s and a smoker, George lost his life to lung cancer.
Looking for a fresh start
Marianne plunged herself into her work, “After George died, I started looking for a fresh start. I bought the Kitchen Studio Hamilton business in 2017, when the previous franchisees retired after 22 years. For the next few years, I ran both the Tauranga and Hamilton franchises, splitting my time between a Mt Maunganui townhouse and accommodation I built above the Hamilton showroom.
“Coincidentally, 2017 was the first year Kitchen Studio was voted New Zealand’s most trusted kitchen brand in the Readers Digest awards. Kitchen Studio has since held this title nine years in a row – it’s a powerful marketing tool for us franchisees. And yes, clients do trust us, often coming back time and time again. I’m sure our Total Trust Guarantee, a 10year transferable warranty on all kitchens, reinforces this trust.”
A real surprise
Life moved on for Marianne, “In 2022 I sold the Tauranga franchise to focus on Hamilton, purchasing a lifestyle block on the city outskirts. This year, at the annual Kitchen Studio Conference and Gala Awards, I was named 2025 Kitchen Studio Franchisee of the Year
“This was a real surprise, as bigger city franchisees usually win this honour rather than medium-size businesses like ours. It’s great for my team and other more modestly sized franchises to know that by doing the small stuff well, we can achieve great things.
“The Kitchen Studio brand is well known and trusted, but I feel that what isn’t as well known is just how much we can do. All our kitchens are bespoke. We visit clients’ homes to get a true feeling for what they want. We create the design, then project manage all the way to a ready-toenjoy kitchen – overseeing cabinetry manufacture and organising and coordinating up to a dozen tradies. Finally, we quality audit the finished kitchen installation.”
Renovations. Renovations. Renovations
Marianne describes Kitchen Studio Hamilton’s core business as ‘renovations, renovations, renovations,’ explaining that most of their current work is coming from older housing suburbs, attracting young first-home buyers to homes whose kitchens need replacing.
Looking to the future, Marianne is considering opening a satellite store in her area, but she encourages new franchisees to join the Kitchen
Studio brand too, “My background in design and sales helped, but all you really need is the desire to make a positive difference to how your clients live and to surround yourself with good people.”
Automatic shareholding for franchisees in the franchisor company is a unique and financially rewarding benefit that Marianne says shouldn’t be overlooked. “This gives us direct access to Board directors to share ideas and voice any concerns we may have. The more successful franchisees are, the bigger our dividends.”
Investment in an exclusive territory starts from around $150,000, with access to additional capital required for premises, showroom fit out and start-up capital, although Kitchen Studio’s 40+ year reputation helps with obtaining finance.
Kitchen Studio’s CEO Dawn Engelbrecht says, “The time’s never been better for an individual, couple or partnership to answer their own ‘What’s next? – so call me now to find out more.”
ARE YOU READY TO TAKE CONTROL AND BUILD YOUR FUTURE?
Advertiser Info
Kitchen Studio www.kitchenstudio.co.nz
Contact Dawn Engelbrecht 027 291 9904
Join the Kitchen Studio Team and take advantage of 40 years of expertise, national marketing support, a strong supplier network and comprehensive training every step of the way.
INVESTMENT FROM $150,000 PLUS SETUP COSTS
We don’t just design stunning kitchens — we empower driven individuals like you to turn their ambition into a profitable, fulfilling business.
TERRITORIES AVAILABLE I N
WHANGAREI
QUEENSTOWN
INVERCARGILL
SOUTH CANTERBURY
WELLINGTON NORTH
KAPITI COAST
CONTACT DAWN TO LEARN MORE Dawn Engelbrecht 027 291 9904 kitchenstudio.co.nz/franchise-opportunities
Dawn Engelbrecht and Marianne Boonen
MANAGING CASH FLOW EFFECTIVELY
Westpac’s Daniel Cloete provides a quick guide to managing cash flow for franchised businesses.
Managing cash flow is key to success. With planning, efficient handling of income and expenses, and the right tools, small to medium enterprises (SMEs), and franchises can thrive.
Cash flow management means tracking and balancing the money coming into and out of a business. For franchises and SMEs this includes handling income and expenses like salaries, rent, royalties, and taxes, while ensuring financial stability.
Revenue: Income from sales or services.
Cash Received: Payments from customers
Expenses: Fixed costs like rent and wages, taxes, royalties, and marketing.
Profit: Money reinvested in equipment or growth opportunities.
Key strategies for cash flow management
1. Forecast Cash Flow
Plan ahead to predict future financial needs and avoid shortfalls. This helps franchises, for example, prepare for royalty payments and marketing fees and helps all SMEs prepare for seasonal sales changes and planned maintenance costs or upgrades.
2. Optimise Receivables
Receivables are the amounts you are paid by customers for your business’ products or services. Slow payers and uneven income may lead to your business running out of cash.
• Bill customers quickly.
• Encourage early payments with incentive discounts.
• Make it easy for customers to pay you.
• Follow up quickly and firmly on overdue invoices.
Example: A restaurant franchise with a lot of tourist customers could offer a range of multiple secure payment options, such as credit cards, bank transfers, online payments, and mobile payment solutions to help collect payments efficiently.
3. Manage Payables
Payables are the amounts you owe suppliers of goods and services to your business: these can include rent, electricity and other utilities, as well as equipment, stock or the ingredients you need to make your own products, for example.
• Negotiate flexible payment terms with suppliers. Your franchise system or buying group may have negotiated favourable terms with suppliers
• Prioritise essential expenses like rent and utilities.
• Talk to your business banker about working capital facilities to cover seasonable requirements or unexpected expenses.
Example: A small business can free up cash by negotiating a payment schedule when they purchase new equipment.
4. Monitor Inventory
Avoid tying up cash in extra stock on the shelves. Use systems like ‘justin-time inventory’ to keep operations smooth.
Example: A clothing store can cut storage costs by increasing inventory turnover.
5. Reduce Costs
Look for savings by outsourcing, automating, or renegotiating contracts.
Examples: An SME may outsource marketing to reduce expenses, while a franchisor negotiates bulk supply discounts for their franchisees.
6. Handle Specific Obligations
Franchises may have unique financial needs:
• Royalty Payments: Franchises must allocate funds for regular royalty fees owed to franchisors.
• Marketing Fees: Most franchisees make contributions to a franchisewide marketing pool.
• Taxes: Set aside money for all your tax requirements, including GST, PAYE and Income taxes – and don’t ‘borrow’ from your savings for tax.
Example: A gym franchise pays monthly royalties and marketing fees through direct debits, while an SME bakery focuses on managing property rent and equipment maintenance.
Managing your cash flow effectively makes your business more resilient and stable. By planning, tracking and monitoring your cash flow, you can make more informed decisions. One important way to do this is by using cash flow reporting and forecasting.
Cash flow reporting lets you look back and see what typically happens with cash in your business. You can spot seasonal trends and patterns, which makes your forecasting more accurate. Cash flow forecasting shows how much money your business is likely to have in future – a week, a month or even a year from now. It projects your likely income and outgoings across a period.
Having a forecast helps you spot potential crunch points and plan ahead for them. This can make your business less stressful to run and gives you more time to focus on more important things. It can also save you money, giving you time to organise your money so you’re less likely to need a new loan or overdraft. This will also make your discussion with your banker a lot easier and effective.
You can create your cash flow forecast using a spreadsheet (Westpac offers a downloadable template on our website), or by using your accounting software. However, the best option is to ask your accountant to work with you on a forecast, because their expertise will make the process easier and more accurate.
Helpful Tools
Accountants can help create forecasts, track expenses, and meet tax regulations. Your bank can assist through, for example, resources like the Westpac Cash Flow Guide that includes practical steps and templates.
You can find a free cash flow forecasting template, real life examples and advice in the Westpac Smarts video Getting Greater at Cashflow and Westpac’s full set of guides for small business, including the Westpac Cash Flow Guide at https://www.westpac.co.nz/business/tools-ratesfees/business-base
And if you think you may be struggling with cash flows or facing problems managing all the ins and outs, involve your financial advisors early on, so they can help you turn things around.
About the author
Daniel Cloete is an Area Manager Business and the National Franchising Manager for Westpac. Contact the Westpac Franchise Team on 0800 177 007 or Email: franchising@westpac.co.nz
The information contained in this article is intended as a guide only and is not intended as an exhaustive list of matters to be considered. Persons entering into franchise agreements should seek their own professional legal, accounting and other advice.
SIDE HUSTLE
Can you turn spare time into spare cash with a part-time franchise?
Do you want to make some extra money but don’t want to leave your existing job? Do you want to try out the idea of working for yourself without giving up your main income? Are you looking for a way to boost your retirement income without going back to full-time work? Then a side hustle might be just what you’re looking for.
Google ‘side hustle’ and you’ll get lots of links to ‘Make $$$ in your spare time!’ – some genuine, many dodgy or unrealistic. The best-known ones are Uber or Airbnb, where you use an existing asset to generate extra income. But what if that doesn’t appeal – or you want something with greater potential?
Several franchises offer you the ability to generate add-on income from a proven business model without having to be full-time. Some are lowcost but require you to invest your spare time; others require a higher level of financial investment but can be run in a more hands-off way.
Why choose a part-time franchise?
There are many reasons why people might look for a part-time business to start with. These include:
Second income - As an employee, unless you are in a job that pays commission, then your ability to grow your primary income is limited –effectively, you need to earn a promotion or change to a better-paying job which may mean gaining more qualifications or re-training. But if you’re looking to improve your financial situation and you are prepared to invest in yourself, buying a franchise can provide a far higher income than taking a second job.
Diversification - With job security no longer a certainty for anyone, diversifying your income also leaves you less exposed should you lose your job.
Flexible timing - While a full-time business might be too much for someone with family and other commitments, if you choose carefully then a part-time business can be worked around school hours.
Easing out of the workforce - A part-time franchise can be just the thing if you’re heading towards retirement but not yet ready to put your feet up, or you want to keep the brain active and the bank account healthy.
Testing out self-employment - If you’re not immediately confident of your ability to run your own business, a part-time franchise enables you to dip your toe in the water. You’ll still get a business system to follow, training and support, but you’ll have the security of your regular employment too. Some franchises are available in part-time and fulltime formats, meaning that you can also grow your business over time, as you grow more confident about your ability to run the business and for it to make the return on investment that you need for a full-time enterprise.
Low investment costs - Most part-time franchises require less money to start up than full-time ones, or will allow you to start small and increase your investment later. Having a regular source of income apart from the franchise may make it easier to find funding.
What types of franchises are available?
If you look for opportunities to earn part-time income on the internet you’ll find all sorts of opportunities, from proof-reading at home to nude modelling. Many of these exist as suggestions or ideas only, whereas a properly-developed franchise should have a brand, a customer base, systems and marketing tools to help you get established in a viable business.
The best-known ‘spare time’ franchise is probably commercial cleaning, where much of the work is done outside normal hours. If you’re prepared to do a full day at work then a few more hours elsewhere, this can be a great way to get into a business of your own. The business can be scaled up, too, enabling you to move into it full-time and even employ your own cleaning team. Some home services franchises enable you to do the same.
Other part-time options include some food and beverage franchises, such as coffee carts or food stalls. These can operate part-time during the week with additional days at weekends. Some educational franchises operate during or after school hours, offering everything from maths and English tuition to VR driving skills coaching, with additional options at weekends and during school holidays.
Be aware, though, that part-time businesses also require additional (unpaid) hours to be put in on marketing and admin.
Hands off
If you have a bit of capital behind you and are looking for something that will produce a better return on investment than the bank but without the need to work full-time, there are a number of options.
Vending and amusement machine franchises can often be run parttime or full-time, depending on how much you are prepared to invest in equipment. These are the type of businesses that can be grown as you become more comfortable with the business; the same applies to cabinhire franchises. Laundromats can even be operated remotely, although scaling up means opening additional locations.
Not all franchises are designed for hands-off operation, but these ones have well-designed, robust equipment and well-supported processes that enable you to make money without being on site all the time.
What can you expect?
Spare-time or hands-off, any side hustle will require you to work hard at first. Establishing a part-time business is not an easy task – you’ll probably put in more intense effort part-time than you would in a regular full-time job, because it’s your business and you are the one who has to make things happen. In any business you have to work hard to be successful, and working extra hours can cut into the time that you have free to spend with family and friends.
The good thing about franchises is that having a well-known brand, proven systems and support behind you should make the effort you put in more effective and increase the rewards you earn.
If you work hard and your business takes off, there may come a time when you need to choose between your job and your business – you can only work all hours for so long. It all depends on what you want next. A part-time franchise can be a great way to find out just what you’re capable of achieving.
Invest in your next career move
Help Kiwis plan a better fnancial future by becoming a Generate KiwiSaver Adviser.
Become a trusted KiwiSaver adviser and make a real impact
Do you want to empower Kiwis to make confident, smart financial choices and be recognised as a trusted adviser in your community? As a Generate KiwiSaver Adviser, it’s a bit like you’re building a business within a business - you work independently, build strong relationships, and make a genuine diference in the lives of your clients.
Your key mission is to educate and empower Kiwis, helping them make informed decisions about their KiwiSaver account.
With every connection you make, you’ll be helping others maximise their KiwiSaver potential.
It’s a role that many people already find highly rewarding – personally, professionally and financially.
Long-standing Generate adviser Bevan Kinraid says, “Kiwis tend to have a ‘she’ll be right’ approach to finances. It’s extremely satisfying when you can sit down with someone and watch them have that lightbulb moment and see the possibilities of taking more control of their KiwiSaver investment.”
What does the role involve?
As a Generate KiwiSaver Adviser, you’ll be out in your local community, connecting with Kiwis and helping them understand how KiwiSaver works.
You’ll empower your clients to make the most of their investment and ensure they have the knowledge and confidence to align their plan with their life goals, whether that be saving for a first home or retirement.
You’ll have independence and flexibility, meeting with prospective clients in person at their home, their workplace or online over online virtual calls.
Every day will be diferent, but the more time and efort you put in, the more you can be financially rewarded.
You’ll be backed up by Generate’s support
You won’t be doing this alone. You’ll have access to our experienced, awardwinning team. This means you can focus on building relationships, making an impact and gaining momentum in your business.
At Generate, we work with you. We want to see you grow your reputation and your client base:
• Marketing – our brand recognition is growing newspaper and radio advertising, podcast sponsorship and other presence around the country.
• Customer service – we can help with customer queries and the administrative tasks around withdrawals.
• Technology – we provide training and advice tools so your presentation is slick and seamless. We’re constantly updating our tools and automating our processes.
• Compliance - our experienced team gives you training, guidance and assurance to help ensure your processes comply with the relevant KiwiSaver rules and regulations.
“It’s a bit like having business within a business - you will be part of a wider team of KiwiSaver advisers who regularly share insights, experiences, and best practices that lead to greater client outcomes,” says Bevan.
A reputation for excellence
One of the great things about being a Generate KiwiSaver adviser is that you’re ofering a market-leading, award-winning provider that’s a no-brainer to recommend.
Our funds consistently rank highly for long-term performance*, and ofen beat the average investment return of KiwiSaver funds in their respective categories in regular independent reports.
We’re New Zealand-owned and operated and proud of our service. We’ve won awards including the Consumer NZ People’s Choice Award for KiwiSaver, the Reader’s Digest Quality Service Award for Superannuation and a Trusted Brand Award for KiwiSaver.
Be
part
of a growing industry
The KiwiSaver industry is growing at a rapid rate. The value of Kiwis’ accounts (assets under management) is now over $100 billion.
While KiwiSaver first launched in 2007, it’s still in its early stages. We can see from the more mature Australian superannuation market how this trajectory can increase - there are now more than AUD 3.5 trillion of superannuation assets under management.
This role provides an exciting opportunity to be part of this momentum in New Zealand and follow a similar path for growth.
Thriving as a Generate KiwiSaver adviser
We’re looking for self-driven professionals with an entrepreneurial mindset, who are passionate about helping Kiwis, building strong relationships and managing daily operations independently.
To be a Generate KiwiSaver adviser, you need excellent communication skills and great people skills, as you build authentic relationships and network within the community. You’ll be client-centric, passionate about providing KiwiSaver advice and making the complex world of investing simple to understand.
You’ll also need to be ethical and professional, as a trusted expert whose advice is relied upon.
A finance background is not necessarily required – our advisers come from many diferent fields. At Generate we can help you attain your New Zealand Certificate in Financial Services, Level 5, which you can complete while working at Generate.
“We are passionate about advice; our business is built on it. And we believe every Kiwi deserves access to high-quality KiwiSaver advice,” says Ciaran Scott, Generate’s National Advice Manager.
Get in touch with Ciaran to fnd out more.
To see a copy of our Product Disclosure Statements, our Financial Advice Provider Disclosure Statement or to view our advertising disclosures, see our Disclosures webpage.
Past performance is not a reliable indicator of future performance.
The issuer is Generate Investment Management Limited.
CCTV can be a powerful tool for protecting your people, premises, and profits, but if you’re not following the rules under the Privacy Act 2020 (the Act), you could be breaking the law without even realising it. Whether you’re a franchisor setting system-wide standards or a franchisee managing day-to-day operations, you need to understand the line between protection and privacy breach. Katrina Hammon, Wynn Williams’ franchise-experienced Partner and Associate Meg Moot, have prepared the following explanation and tips to help you get it right.
Privacy Rules for CCTV Use
CCTV footage is classed as personal information if it can identify individuals. That means your use of cameras must comply with the Act’s Privacy Principles, which cover how you collect, store and use personal information.
• Be transparent: Inform your customers and staff that CCTV is operating.
• Record for a legitimate reason: Only collect footage if necessary for a legitimate business purpose, such as preventing theft or ensuring safety. Recording in private areas, like bathrooms, is rarely justifiable. Hot tip: Collecting audio is more invasive, so avoid using this feature unless you have a strong justification.
• Control use: Only use footage for the reason you collected it. For example, you cannot use CCTV to monitor staff performance unless this was clearly disclosed.
• Store securely, keep briefly: Ensure only authorised people can review the footage. Footage should be deleted after a short timeframe unless there’s a lawful reason to keep it longer, like investigating an incident.
• Footage requests: Individuals have the right to request footage they appear in. You must respond within 20 working days. But be careful! Consider whether and how you disclose the footage and if you need to blur other identifiable individuals.
Getting CCTV Wrong
Guidance from the Office of the Privacy Commissioner (OPC) has shown that failing to display proper signage or using footage for reasons beyond its original purpose has landed businesses in hot waterresulting in investigations by the OPC and orders to pay customers or staff compensation for distress.
Staying on the right side of the Act isn’t just about avoiding penalties however, it’s also about building trust with your employees and your customers.
Top Tips
• Review your CCTV policy for legal compliance. No CCTV policy? Get in touch.
• Check your in-store signage, making sure that it’s clear, visible and current.
• Audit existing CCTV practises, including storage timeframes and access controls.
• Train all staff on appropriate CCTV use and handling footage.
Done well, CCTV can protect your business. Done poorly, it can expose you to serious reputational and legal risk. For privacy advice tailored to your franchise, speak to a member of the Wynn Williams’ team.
Advertiser Info
Wynn Williams
www.wynnwilliams.co.nz
Contact Katrina Hammon
09 300 2647
021 221 8847
katrina.hammon@ wynnwilliams.co.nz
Sign of the times
TIC responds to demand for professional B2B installation service.
New Zealand’s signage industry is facing a growing challenge – an ageing, and often difficult to source installer workforce. Businesses are increasingly frustrated with the lack of contractors, missed deadlines and poor communication, when it comes to sign installation and maintenance. That gap presents a compelling opportunity for a fresh, professional solution.
The Installation Company (TIC) aims to raise the standard – backed by the highly respected team that created national franchises, Speedy Signs and later on, EmbroidMe. TIC is a new, independent business to business (B2B) franchise providing sign installation and maintenance. When businesses contract work to TIC, they know that the job will be handled professionally, on time, and to specification.
TIC is also an absolute ground-floor franchise opportunity suited to competent trade professionals. “The person we’re looking for is your classic tradie-in-a-van, someone hands-on, reliable, and safety
conscious,” says Peter Smythe, TIC’s Franchise Development Manager. “They might come from a background in sign installation, building, cabinetry, or joinery – someone who’s confident on the tools and ready to run their own business.”
A business that works for you
Some initial networking will be part of the setup, so good people skills are definitely a plus,” he adds. “But over time, franchisees can expect a steady income stream from a handful of regular, high-value sign company clients.”
The all-inclusive franchise fee is $24,500, covering training, systems, and all essential operational materials. However, early bird franchisees can take advantage of a special launch offer, reducing the fee to just $19,500 – a saving of $5,000.
To help new franchisees hit the ground running, TIC has secured leasing options for the van and key equipment, making the upfront investment more manageable. Peter notes that having some working capital on hand is also recommended. The training package includes up to a week in-house and another week in the field, tailored to the individual’s experience and skillset.
While many ‘man-in-a-van’ businesses spend a lot of time chasing leads, that’s not the case with TIC, explains Peter. “Thanks to our connections within the sign industry, franchisees can benefit from an established network and steady demand from day one.
“This isn’t a franchise built around strict territorial boundaries,” says Peter. “As is often the case in B2B, it’s driven more by referrals and strong, trusted relationships than defined operating areas.”
He also believes the timing couldn’t be better. “The industry’s in good shape, there’s strong demand, and a real shortage of skilled, reliable sign installers. Businesses are actively looking to outsource this kind of work – the opportunity is right in front of us. If this sounds like you, give me a call.”
for Something Fresh? , NZ–Are You Ready
Soul Origin is coming to Aotearoa, and we’re looking for passionate people to bring our fresh, delicious and seriously great coffee to local communities.
This isn’t just any franchise, it’s a chance to own a business with a proven model, expert training, marketing support, and a menu that Kiwis will love.
SO, why wait? Be one of the first to bring Soul Origin to New Zealand and serve up the goodness every day.
Soul Origin, Goodness Made Great.
The Installation Company (TIC) www.tic.nz Contact Peter Smythe 021 993 800 info@tic.nz Advertiser Info
NAVIGATING THE LANDSCAPE FOR GROWTH
The franchise sector in New Zealand has experienced dynamic change recently, largely driven by altered consumer behaviour following the pandemic, evolving demographic trends, and advancements in AI and data analytics.
“As businesses become more data rich and consumer behaviours evolve, it is clear that data-driven strategies to enable franchise growth are now even more important than ever before,” says Jeff Vassel, Global Business Development Manager at Geotech Information Services.
Founded over 20 years ago, Geotech is a data analytics and location growth planning company that works with businesses on both sides of the Tasman – especially franchises. Geotech is a member of the Franchise Council of Australia and has been actively involved with New Zealand franchises for many years.
Geotech provides retail, food and service-based companies with datadriven insights to facilitate territory planning and allocation, network growth, and problem-solving. Their client list includes brands such as McDonald’s, KFC, Nando’s, Burger Fuel, Kitchen Studio, Hire A Hubby and Kumon.
Where to look for growth
Insights from the 2023 New Zealand Census reveal key shifts that could impact where the potential for growth is in New Zealand for franchises. These shifts include:
Aging Population: Almost one in five New Zealanders are aged over 60 years old, meaning the demand for health, wellness, aged care, medical and home services is rising – sectors where franchises can play a pivotal role.
Cultural Diversity: There are increasing proportions of New Zealanders of Māori descent, and almost 30% of residents were born overseas. This provides opportunity for niche franchises in food, retail and personal services to cater to a broad range of tastes and cultural traditions.
Increase in Working from Home: Around one in six New Zealand workers now ‘mostly’ work at home, which has increased from around one in eight in 2018. In the Auckland and Wellington regions the number of employees who mostly worked from home has more than doubled. “Coastal regions prove popular with employees working from home, with over 30% of employees working from home in the areas of Long Bay and Stanley Point in Auckland and Karaka Bays in Wellington,” explains Jeff.
Together, these trends signal the need for franchises to be data-driven, hyper-local and able to align with changing consumer needs, to have the highest chance of successful growth.
What’s happening in our CBD locations?
During the pandemic, central business districts across New Zealand struggled with reduced commuter foot traffic. But today, many are undergoing revitalisation with a stronger focus on hospitality and flexible retail spaces.
In the Auckland CBD, for example, the areas around Britomart and Queen Street have amongst the highest levels of commuter foot traffic and activity. In the Wellington CBD, the areas of Jervois Quay, Lambton Quay and Cuba Street have the highest levels of activity.
“Understanding where the opportunities are in New Zealand, both in CBD environments, as well as local suburban areas, and underpinning this with data and analytics will be critical for franchise systems undertaking site selection and territory allocation,” says Jeff.
Geotech Information Services help franchises make data-driven decisions.
The game changer
Auckland & Wellington CBDs - an exciting evolution of data analytics
What separates high-growth franchises from the rest in 2025, will be their use of cutting-edge data analytics, AI, and making more informed data-driven decisions.
“There is a mass of detailed consumer and market information available from government, research companies and corporations,” Jeff says, “but the challenge for many companies is knowing where to start, and what types of business problems data and analytics can help solve, to assist with network planning and give businesses a competitive advantage”.
Here are some examples of how innovative location intelligence from Geotech can make a real difference:
Mobile Device Tracking: Anonymised foot traffic analytics show how people move throughout a city - revealing hotspots of activity not visible through traditional Census data. It is an exciting evolution of data that can reveal great insights into consumer behaviour, how people move around before and after they visit your stores, who else they shop with, how far they travel from, and what were their likely motivations for choosing your brand.
Sales Forecasting & Strategic Network Planning: By analysing the sales performance of stores in your network against their site, precinct and local market characteristics, it’s possible to identify the critical factors driving sales. These can then be incorporated into a forecasting model to predict future site sales performance.
Local Store Marketing: Developing a ‘data driven’ local store marketing system and combining it with local demographic and traffic information ensures that the most effective local strategy and marketing is being adopted by every store in a network.
Channel Strategy: Understanding how online and delivery channels work and interact with traditional bricks and mortar outlets continues to be a hot topic of discussion for franchises. Do the channels work together and complement each other, or do they cannibalise each other – data and analysis on this can provide valuable insight.
Ready for a data-driven approach?
“Data doesn’t just validate your gut feeling, it often challenges it,” says Jeff. “That’s where the real advantage comes in. You don’t need to guess where the opportunities are for your sites or territory allocation – the data and analytics tells you. It’s about aligning opportunity with demand and underpinning it with a data-driven approach to make more informed decisions”.
“Franchising success in 2025 isn’t about being everywhere – it’s about being in the right place at the right time and making more informed and profitable decisions. Professionally analysed data helps you do exactly that.”
“To learn more about how Geotech Information Services can support you in identifying where the opportunities are for your brand, contact me today.”
Advertiser Info
Geotech Information Services www.geotechinfo.com.au
Contact Jeff Vassel 0061 4 2168 4444 jeffv@geotechinfo.com.au
We find the right franchise for you
Connecting you with franchise opportunities that fit your goals
We help grow your franchise system
Expert support for franchisors to expand and thrive
We provide franchisors with tools, experience and expertise
With industry-leading solutions like FanchiseLab, we offer cutting edge tools and resources
www.iridium.net.nz
Everything you need to successfully recruit quality franchisees
FranchiseLab Recruiter is an easy-to-use online platform created by experts for the franchising sector.
It will improve the efficiency of your recruitment process and help you make objective, well-informed decisions.
Join other top franchisors who use this best-practice tool and improve the success of your network.
Scan the QR code to learn more about FranchiseLab Recruiter.
Buying A Franchise
The Benefits and Risks of Income Guarantees
Alistair van Schalkwyk of ASCO Legal explores the legal considerations and best practices to follow when you consider buying a franchise in New Zealand that offers a guaranteed income.
The current media scrutiny of income and work guarantees in New Zealand franchise systems, as highlighted in recent articles by The Press and Stuff, has brought this issue to the forefront of public attention. As a franchise specialist lawyer, I would like to offer a legal perspective on the benefits and risks associated with income guarantees in franchise agreements, particularly for home and commercial services franchises.
What are income guarantees?
Income or work guarantees in franchise agreements are contractual assurances given by franchisors to franchisees that they will receive a minimum level of income or volume of work, particularly during the initial phase of the franchise relationship. These guarantees are often marketed as a way to reduce the perceived risk for new franchisees entering the system.
The appeal of income guarantees
In times of economic uncertainty, such as those New Zealand is currently experiencing, the allure of guaranteed income is strong. For prospective franchisees, these guarantees can:
• Provide security: They offer peace of mind that a minimum income is assured, helping franchisees manage cashflow and meet financial commitments.
• Aid in financing: Lenders may look more favourably on applications supported by guaranteed income, potentially making it easier for franchisees to obtain funding.
• Facilitate decision-making: The promise of an income floor can help prospective franchisees overcome hesitancy about entering business ownership.
How income guarantees are structured
The structure of income guarantees varies widely between franchise systems. Common approaches include:
• Minimum weekly or monthly earnings: The franchisor promises a set amount per week or month.
• Work allocation guarantees: The franchisor guarantees a minimum number of jobs or leads.
• Top-up arrangements: If the franchisee’s actual earnings fall short of the guaranteed amount, the franchisor pays the difference.
It is crucial to examine the fine print. Guarantees are rarely unconditional and often subject to compliance with system requirements, minimum performance standards, and other obligations.
Developed by Greg Nathan – author, business psychologist and member of the Franchising Hall of Fame
Legal considerations and risks
While income guarantees can provide comfort, they also carry significant legal and commercial risks for franchisees.
• Reliance on the guarantee: Franchisees may be tempted to rely too heavily on the guarantee, neglecting the need to develop their own customer base.
• Stringent conditions: Guarantees often require strict compliance with operational procedures, marketing efforts, and reporting. Failure to meet any requirement can void the guarantee.
• Misrepresentation risk: If guarantees are oversold or not clearly explained, there is potential for claims under the Fair Trading Act 1986 for misleading or deceptive conduct. These claims can be difficult to prove for a franchisee.
• Credit risk: If a franchisor is unable to meet its income guarantee obligations and is placed in liquidation, it leaves the franchisee’s claim to payment under the guarantee as an unsecured creditor and unlikely to be paid.
• Dispute risk: As seen in the recent media coverage, disputes can arise when franchisees’ expectations do not align with the reality of the guarantee’s terms or the franchisor’s ability to deliver.
Lessons from recent disputes
The recent articles referenced above detail cases where franchisees felt let down by income or work guarantees. Common themes include:
• Unrealistic promises: Some franchisees allege that sales material overstated likely earnings or failed to disclose restrictive guarantee conditions.
• Lack of transparency: Franchisees were sometimes unaware of the full extent of their obligations to qualify for the guarantee.
• Enforcement challenges: When disputes arose, franchisees often faced difficulty enforcing their perceived rights under the guarantee. These disputes underline the importance of robust due diligence by a franchisee on a franchise system before committing.
Best practice recommendations
For Franchisors
• Draft clear guarantee terms: Ensure all guarantee provisions are transparent, unambiguous, and comprehensively documented in the franchise agreement.
• Disclose all conditions: Provide full written disclosure of all requirements for accessing the guarantee, including performance benchmarks and reporting obligations.
• Avoid overpromising: Marketing material should be factual and avoid making representations that cannot be substantiated. Ensure all franchisor personnel are fully aware of the terms and conditions and their obligation to be clear about these.
For Franchisees
• Conduct thorough due diligence: Investigate the franchisor’s track record and speak to existing franchisees about their experience with guarantees.
• Understand the fine print: Carefully review all conditions attached to any guarantee and seek independent legal advice before signing.
• Plan for self-sufficiency: Treat any guarantee as a safety net rather than a substitute for building a sustainable business.
Approach with caution
Income guarantees can play a valuable role in supporting new franchisees and enhancing the attractiveness of franchise systems in New Zealand. However, franchisees must approach them with caution as this is essentially a promise given by a franchisor and a promise is only as good as the party that provides it.
Franchisees should therefore due their due diligence and ensure that they are dealing with a reputable franchising system. Ask for additional information about the system including a disclosure document with upto-date information about the franchise system and financial position of the franchisor.
In addition, well drafted agreements and realistic, mutually agreed expectations are essential to minimise disputes and ensure a fair outcome for all parties.
If a guarantee is important to you, it’s important to know what it is and what it covers. In general, guarantees are divided into two types: work guarantees, where the franchisee is guaranteed a certain value of work that they must go out and do in order to generate income, and income guarantees, where the franchisee is guaranteed a minimum income. Income guarantees are less common, so make sure you find out which is being offered.
Whichever type of guarantee is offered, there are certain to be a number of conditions that have to be fulfilled before the franchisee can collect upon it. For this reason, franchise buyers need to be careful to confirm exactly how any guarantee operates before making their decision. Here are some questions that may help:
• What is the purpose behind the guarantee being offered?
• Is it a guarantee of work to an agreed value or of income to a set level?
• What is the guaranteed amount?
• Under what circumstances will it be paid?
• How long will it be paid for?
• What special conditions apply (eg. must I accept any work given anywhere? Must I contact the franchise office every day for work?)
• When is the guaranteed amount payable?
• What happens if the franchisor cannot afford to pay the guarantee for the specified period?
• What evidence is there that the guarantee has actually been paid out?
• If you take the guarantee out of the package, does the franchise still appear to be attractive and viable?
This last question is perhaps the most important of all. Franchising is generally a very low-risk way to go into business, but if you want to lower the risk even further, don’t rely solely on guarantees. Choose wisely, do your research and above all take advice from a franchise-experienced lawyer and accountant. These questions are from a previously published article available at www.franchise.co.nz/articles/2475
Alistair van Schalkwyk is a franchise specialist lawyer at ASCO Legal, advising on all aspects of New Zealand franchise law.
About the Author
Image: www.stock.adobe.com/Ruzanna
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CALLING IN THE BIG GUNS
Following Franchise Accountants’ advice has brought success for multiunit gym owner.
With a degree of optimism he described as “nearly stupid” Neil White bought a Snap Fitness gym in New Plymouth. “There is no doubt it was performing poorly in the absence of a hands-on franchisee,” he says, “the whole thing was a bit of a disaster from a potential new owner’s perspective. I’m obstinate and stubborn and I had a vision of what it was going to be like – but in reality, I had no idea what I was doing!
Neil White: ‘Bringing in Franchise Accountants made a big difference’
“The price reflected the commercial reality, so I went ahead and quickly found far more was going on than I knew about. All the staff left very quickly, leaving me sitting in the wreckage of a business. I had two priorities – refit and grow the client database. What assisted me greatly was bringing on board Hayden Cargo and the team at Franchise Accountants. That made a big difference and was definitely a factor in the success of the business.”
Five years on, Neil, a former Metropolitan Police Officer who had spent a couple of years sidelined by a bad accident, has bounced back. So much so, that he has bought another Snap Fitness gym in Cambridge. “After my accident I took a serious interest in wellness training and rehab,” he explains. “That route petered out and I decided franchised gyms were a better bet – someone to hold your hand in business.
“Gym businesses do tend to be fickle as every one of them is competing for clients and changing their special offers every week,” explains Neil. “Some members jump between them, taking the best offer every six months. You have to reckon on losing members every month, and trust that your marketing activity has attracted fresh clientele to make up the difference. I achieved the refit and rebuilt the database in New Plymouth, but initially it was by working 16 hours a day, 6 days a week – I did everything myself at the beginning because I was the only person I could rely on to get things done!”
Face to face
Neil doesn’t mind hard work, but he makes no bones about his grasp of figures. “If you are in business you have to play to your strengths. I don’t understand the details of the financial side … but I know a man who
does! In my view,” Neil continues, “accountants are in general a little bit risk averse. I spoke to a couple of them before I engaged Franchise Accountants, and both of them had suggested ‘don’t go anywhere near that gym!’
When I met Hayden we had a long chat about what was needed, what the running costs would be and how to structure the debt. All of this I grasped broadly – what made a difference was that I was able to sit down and talk about it in detail, face to face with Hayden. I don’t like emails as a rule and Franchise Accountants have excelled themselves in a willingness to be available on the phone, or in person, whenever I have needed advice or guidance.”
A finger on the pulse
Franchise Accountants are six times winners of Service Provider of the Year at the Westpac New Zealand Franchise awards. “We think that demonstrates how closely we have our fingers on the pulse when it comes to high-performing franchised businesses,” says Hayden. “Many good entrepreneurs, and I know Neil will agree with me, are not accountants. They need professional advice delivered in a way they can understand. The first question any would be franchisee needs to ask is this: ‘Is the business I’m buying viable, sustainable and profitable?’
“It is not always the case that the answers to those three essential questions are clear. It is our job to tease out the good, the bad, the ugly and anything else the figures can reveal. It’s not our job to stifle good commercial ideas – despite what is often said about accountants,” Hayden laughs. “We provide the foundation in figures that demonstrate to entrepreneurial minds whether their ideas can work.”
A very different experience
“After five years operating in New Plymouth,” continues Neil, “Hayden insisted I was doing well because I was paying tax. It was time to expand, and in April this year I took over another franchise in Cambridge. It’s been a very different experience, and not just because I’m wiser. I knew what I was getting into as a result of the financial forensics applied by Franchise Accountants. I also had very specific questions, particularly around leasing.
“Getting the best advice usually involves asking the right questions and from my experience Franchise Accountants stand out because I’ve always been able to meet with them and discuss all the options.”
“We are proud to say that many of our clients have praised the clarity with which we present figures to them,” says Hayden. “We have won multiple franchise awards for good reason – we understand franchising and we have the tools to enable owners and entrepreneurs to do what they do best – grow and run their business.”
hcargo@franchiseaccountants.co.nz pmorrison@franchiseaccountants.co.nz Advertiser Info
Franchise Accountants’ Hayden Cargo and Philip Morrison
WARM WELCOME
Waipuna Hotel & Conference Centre has new owners, committed to excellence.
“We love having franchises as our guests,” says Shelley Trutsch, sales and marketing manager of the popular Waipuna Hotel & Conference Centre, based in Auckland’s Mt Wellington. “Waipuna has been a FANZ member since 2003 – over the years, we have hosted dozens of franchise networks’ training events and conferences, and they keep coming back! That’s fine by us – we’ve got the equation right – we go the extra mile for franchises!”
Now familiar to hundreds of franchisees, the Waipuna Hotel and Conference Centre is a facility with a difference. Shelley explains, “We offer 17 different venues on site which can host everything from small meeting groups up to events of 300 people. The Waipuna is incredibly convenient for guests using the motorways, Auckland airport, or travelling into the central city, and crucially we offer free parking. For so many franchisees that is a major bonus.”
Tony Burnette, general manager for major award-winning franchise, Exceed, agrees. “When you have 50 people turning up in their vans for a training session, free and convenient parking is essential. We’ve used the Waipuna for everything from regional meetings to national conferences, roadshows and supplier expos, and they make it completely easy and stress-free for us. Everything is convenient, inhouse, and the quality of food, accommodation and event organisation is outstanding.”
“The Waipuna is wholly New Zealand born and owned and none of the profits go overseas to a faceless multi-national,” says Shelley.
Shelley Trutsch: a warm welcome
“We’ve concentrated upon local quality for local people. Last year we changed hands and became a Prime Hotel, under Primeproperty Group’s ownership. Their sole aim was to make improvements to what the Waipuna does. They’ve had a hard task because we were excellent in the first place!” she laughs. “Immediately after the change of ownership we won the 2024 2Degrees Auckland Business Award for Excellence in Customer Service Delivery – a real feather in our cap!”
Shelley joined the Waipuna in 2007 as a part-timer in the restaurant, and moved into sales several years later, becoming well known at franchise network events, and of course often hosting them. “We have a great facility with enormous advantages to the franchise and commercial sector – very close to central Auckland, with all facilities under one roof. Our strength is the personal touch - we know and understand that every franchise is different, and we pride ourselves on producing an event that is tailor-made to suit your needs.
“We are maintaining and enhancing the spirit and philosophy of our hospitality under the new ownership and our welcome will be just as warm in the future. All bases can be covered so call me, any time, for a quote.”
Discover Pukeko’s franchise opportunities, offering excellent support and profitability, enabling you to be your own boss with financial security, while enjoying a flexible work-life balance from home.
Contact A profitable business, shaped by you.
Join the Pukeko family today. www.pukekorentalmanagers.co.nz joinus@pukekorentalmanagers.co.nz e.
We specialize in franchising law, o ering expert guidence to navigate its complexities with confidence. With a history in the field, we’re often called upon to author resources for a market-leading publisher.
Whether you're a franchisor or franchisee, it’s our business to make your franchising business solid by helping you understand the finer details.
Call Alistair van Schalkwyk in the first instance on 09 308 8071 or email alistair@ascolegal.co.nz
Business or job?
V.I.P. Home Services franchisees don’t just buy jobs - they learn skills to build businesses.
Less than 12 months from starting her own V.I.P. cleaning business, Patricia Nilo is on track to turn over well over $100,000. “This shows you what V.I.P. is about,” says Patricia, “They are an honourable company both to work for and to be a franchisee of. This year, we’ve even been able to bring my mother over from Chile on holiday. None of that would have been possible without V.I.P.”
They trusted my abilities and knew I would fight every day to achieve my goals and consolidate my family’s position in this beautiful country.”
Estelle and John Logan are V.I.P.’s national franchisors for New Zealand. Estelle says, “We were delighted to approve the sale of this franchise. Patricia had been a standout employee for Geoff and Diana and is just a delight. She is enthusiastic, vivacious and a hard worker, with a close supportive family. Her application and dedication have enabled her to buy the franchise she was already managing, and since she has become a franchisee, she has maintained a large client base. She is a terrific example of what can be achieved with the V.I.P. system and we often ask her to demonstrate to others what is possible.”
Would Patricia do it all again? “Yes of course – it was a great experience,” she says without hesitation, “but only with V.I.P. They are the best – they really care about and support their franchisees. V.I.P. has allowed me to achieve things I never dreamed of. We received training in all the administrative paperwork, use of computer systems, and also where, what, and how to buy all the supplies for work. I have learned so much about the cleaning business – how to grow it, how to improve, how to optimise resources, use the best products and look after my customers. And, most importantly, to believe in myself!
‘V.I.P. really care about their franchisees’
Patricia arrived in New Zealand in 2014, with her two daughters and ‘four suitcases of dreams.’ “My husband had arrived six months before. He’s an electrical technician,” she explains. “Eventually we moved to Tauranga, where I first came across V.I.P. through Geoff Price, who owned four franchises in the area. I began working for Geoff as a cleaner and it was his belief in me and support for my family that has led me to becoming a franchisee in my own right.”
Learning through experience
Patricia and her family endured various trials and illnesses over three years as she worked as a cleaner. “Geoff and his wife Diana were angels to us,” she says. “They encouraged me to improve myself and to consider becoming a V.I.P. franchisee. They had faith in me and my family and our ability to take on the business.”
Geoff and Diana put Patricia in charge of one of their franchises to help prove she was capable. “This gave me the experience I needed and proved to all of us that I was able to run a business. I got encouragement from other V.I.P. franchisees to join, so our accountant then helped us form the business. I still felt very insecure, and it took over a year for me to make the final decision,” laughs Patricia, “but I like it much better owning the business than working as a cleaner.”
They trusted my abilities
Patricia had saved hard for the purchase, but she still had to sell her car to cover the entire deposit and Geoff and Diana helped her to get a personal loan for the rest. As Patricia says with real warmth, “They were very happy for me, and I had first-hand experience of what I was buying.
“Both my daughters have travelled overseas; best of all, my mum arrived last week to visit us again, and none of this would have been possible without owning a business with V.I.P. If anyone asks me if they should buy a V.I.P. business – I tell them they definitely should!”
Icing on the cake
V.I.P. Home Services offers two different kinds of franchise: indoor (all types of cleaning) and outdoor (lawn mowing, gardening and other work.) “V.I.P. offers a completely flexible system that can be tailored to your needs,” says Estelle. “A great satisfaction for us as franchisors has been enabling people with little experience to grow their own businesses. Today we ask all potential franchisees ‘are you buying a business, or just a job?’ We don’t just give people work – we teach them how to work out what running a business is so they may generate work for themselves – and grow.
Contact Nationwide Enquiries 0800 84 74 96
estelle@viphomeservices.nz Advertiser Info
“We are fussy about whom we appoint and absolutely transparent with people. One recent prospective franchisee said to us, ‘you have been so transparent with me and given me a business proposal that lays it all out clearly.’ We can promise we will do that with everyone, and seeing people such as Patricia succeed –spectacularly – is just the icing on the cake for us. We’d like lots more people like Patricia who are willing to learn how to run their own business and achieve their potential. We have opportunities all over the country – so call me to find out more.”
V.I.P. Home Services www.viphomeservices.co.nz
Patricia Nilo and family
IS YOUR FRANCHISE SYSTEM HOLDING YOU BACK?
Franchising is often described as a proven pathway to business success and for many, it absolutely can be. But what’s rarely acknowledged is that the franchise system itself is either your most powerful lever for success or your biggest hidden liability.
If you’re a potential franchisee, you’re not just buying a business, you’re buying into a system. And that system will either amplify your efforts or quietly erode them. It’s imperative that you learn to recognise the signs of a world-class franchise system, one that’s designed to support your success from day one, not leave you stranded.
If you’re a franchisor, the imperative is different but just as urgent – to evolve into a system that can consistently develop and replicate highperforming franchisee partners. Because when success feels like a fluke rather than a formula, it’s a sign that the system isn’t doing its job.
In 2020, award-winning businesswoman and franchising all-rounder Jan Timms completed a seven-year empirical research study that created an evidence-based formula for success in franchising and gained her a PhD in Franchising from the University of the Sunshine Coast, Queensland.
Instead of looking at what successful networks say they do – Jan studied the patterns of behaviour, structure, culture and support that consistently deliver results across different franchise models and sectors. She also uncovered twelve silent, deeply embedded issues that even well-established brands face. In this article based on her bestselling book The Ultimate Franchising Success Formula, Jan discusses some of the issues that quietly hold back performance, stifle growth, and cause talented franchisees to disengage or underperform.
Not all franchise systems are created equal
The truth is that not all franchise systems are created equal and being “established” doesn’t automatically mean they’re effective. World-class systems are deliberately designed. They are built to scale. They know how to develop, replicate, and support high-performing franchisees and they avoid the widespread traps that keep others stuck in mediocrity.
Let’s walk through what world-class franchise systems do differently. I’ll share the findings that led to the development of the Five Magic F’s Success Formula – a practical framework now used by growth-focused franchise brands across the globe. You’ll also see how one standout brand, Pack & Send Australia & New Zealand, applied the formula to develop a proactive sales culture, increase lead conversion, and achieve double digit sales growth over the subsequent three years.
So what exactly do high-performing systems do differently and where do the rest fall short?
What separates the best from the rest?
After more than 25 years of working hands-on with a wide range of franchise brands from emerging systems to mature networks, I kept coming back to the same question, “Why do some franchisees thrive while others stall or fail, even within the same system?”
I’d seen it all. Brilliant initiatives that never got traction. Franchisees with huge potential slowly disengaging. Field teams flat out but not making a real difference. And support systems that looked good on paper but delivered little in practice.
Despite best efforts, too many programs, tools, and strategies were producing inconsistent outcomes. And I wanted to understand why. Not in theory but in practice. So, I stepped back from delivering solutions and set out to find real answers, undertaking a seven-year empirical research study into the true drivers of franchisee success.
I wanted to know: what are the specific, observable things that highperforming franchise systems do differently and why do so many others, despite best intentions, fall short? Over seven years, I immersed myself in the operational guts of franchise networks across sectors. I analysed what franchisors say they value and compared that with what actually gets done. I examined how support is delivered, how knowledge is transferred, how culture is shaped, and how behaviour is influenced across the franchisee journey.
Success is not random
From my research, patterns began to emerge. Clear, repeatable, behavioural patterns.
In high-performing networks, success wasn’t random. It was systematically developed, supported, and replicated. These systems knew how to identify the right people, embed knowledge, build trust, and drive performance with rigour and intent. And most of all, they had a deliberate way of identifying, developing, and replicating successful franchisee behaviours.
But perhaps even more striking was what I found in the systems that were stuck or slowly unravelling. Despite different industries, different geographies, and different business models, the same issues kept showing up. Not once or twice, but across network after network.
Dr Jan Timms explores what a world-class franchise system looks like and how potential franchisees can learn to recognise those signs before they commit.
These issues weren’t loud or dramatic. In fact, that’s what made them so dangerous. They were subtle. Embedded. Normalised. And quietly, they were undermining performance, stalling growth, and pushing talented people to disengage.
Identify the silent killers
Some of the most damaging issues found included:
Not being unified by a vision to develop successful franchisee partners above all else - leaving decision-making fragmented and franchisees unsure where the system is really heading.
Poor knowledge capture and sharing - critical know-how trapped in the heads of a few, with little structure for network-wide transfer.
Lacking the discipline to follow systems - where exceptions become the rule and consistency breaks down.
Pursuing short-term financial wins at the expense of long-term strategy - undermining sustainable growth and eroding trust.
Resting on the laurels of the past - clinging to “what worked back then” instead of evolving for what’s needed now.
Great initiatives poorly implemented - strong ideas that fail in execution due to lack of structure, follow-through, or franchisee buy-in.
These silent killers don’t just slow momentum, they create systemic drag. They wear down top performers, sap confidence from new recruits, and normalise mediocrity in ways that are hard to undo.
As an example, during my PhD research years I asked franchisees about their lack of participation and engagement with various learning and development initiatives proposed by their franchisors. Many franchisees replied that they didn’t see the value to them in taking time out of their businesses and that trainings were often based on the priorities of the franchisor rather than the franchisees’ own business needs.
In addition, they cited a lack of awareness by the franchisor of the real business issues that franchisees face. This sentiment was expressed in several ways, such as the franchisor “driving their own agenda” or being “out of touch with what happens in the real world”.
And for franchisors, this lack of buy-in by franchisees led to a reactionary cycle of thinking that it wasn’t worth investing in learning and development initiatives because of the consistent
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With over 20 years of legal experience, Harshad Shiba has extensive expertise in franchising, commercial, and corporate law. He regularly advises on the establishment, implementation, and ongoing legal management of franchise systems including brand importation to New Zealand.
When I began to analyse the data from my research, a clear pattern emerged, not just in what was going wrong, but in what the best franchise systems were doing right.
The highest-performing brands weren’t winging it. They had structure. They had clarity. They had a system for developing and replicating highperforming franchisees and they followed it with discipline. From that insight, my Five Magic F’s Success Formula was born – a framework for evaluation and a blueprint for action. A practical, evidence-based model that helps franchisors diagnose what’s holding their network back, identify the actions that drive the greatest performance uplift and align their support systems, knowledge transfer, and culture around one clear goal – more successful franchisees.
Here’s a closer look at each element of the formula and what it’s designed to eliminate:
1. Find the key to replication
Create systems to recruit, develop, and replicate successful franchisees. Eliminate the resource drain caused by struggling low performers.
2. Fuel competitive advantage
Turn knowledge into your most powerful competitive advantage. Prevent wheel reinvention and brain drain when people leave.
3. Foster a thriving culture
Build trust, mutual supportiveness, and relationship commitment. Eliminate disengagement, miscommunication, and disputes.
4. Five-star franchisee support
Transform franchisee support into a high-impact growth engine. Eliminate time wasters and inconsistencies.
5. Fast track accelerated learning
Achieve real learning, action, lasting behaviour change and results. Stop wasting time and resources on training that fails.
Each of these elements directly counters those silent killers and together, they create the conditions for a franchise system that doesn’t just grow in size but also grows in strength
Let’s take a look at how Pack & Send applied the Five Magic F ’s to develop a proactive sales culture, increase lead conversion, and achieve double-digit sales growth.
Pack & Send Case Study
Back in 2022, Pack & Send Australia & New Zealand faced a significant challenge - inconsistent B2B sales performance across their network. Leads often went un-followed, conversion rates were averaging just 11%, and there was a general reluctance to engage in proactive selling. Confidence issues, fear of rejection, and major gaps in B2B sales skills & knowledge were holding the network back. Together, we worked to implement a full-system transformation guided by the Five Magic F ’s framework, which was rolled out first across Australia and is now being applied to the New Zealand network.
To Find the success behaviours driving top performance, we collaborated with Field Support Managers to identify observable patterns, validated their findings through mystery shopping, then deepened the analysis with virtual workshops and one-on-one interviews with top-performing franchisees. These efforts uncovered the desired success behaviours and created their sales success replication system.
To Fuel their network with this know-how, the sales behaviours were analysed and documented into a B2B Sales System and Toolkit and captured in a central Knowledge Hub.
Cultural change was Fostered through a strategic communication plan to build excitement and buy-in from franchisees, using personal invitations to early adopters, visible leadership support, and success stories to shift mindsets and generate momentum. Three years on, the shift from reactive to proactive behaviour is clear and continues to strengthen.
Their Five-star franchisee support program became a structured, proactive growth mechanism, including train-the-trainer and coaching skills development for the support team. Franchisees received followup, on-the-job coaching within seven days, followed by three months of intensive support.
Fast-track accelerated learning was applied through interactive workshops, action-focused prework, recap activities, group coaching, and a resultstracking dashboard. Learning wasn’t left to chance, it was designed for traction, application, and measurable progress.
The results? Franchisees began shifting from reactive to proactive behaviours. Franchisees and support team members’ confidence in the systems and themselves improved. Sales conversion rates lifted, and double-digit growth amongst many franchisees was achieved.
Take deliberate, strategic action
My research findings showed that one of the key differentiators between higher- and lower-performing franchise brands was their ability to recognise silent business killers early and respond with deliberate, strategic action.
Pack & Send didn’t rest on the laurels of past success. Instead, they made a bold, forward-focused decision to future-proof their business model. They introduced a long-term strategy built around a clear unifying vision to develop and replicate successful franchisee partners.
They systematically captured the drivers of success needed for replication, embedded that knowledge into structured tools and processes, and implemented their own Franchisee Success System with built-in structure, rigour, and discipline. And they applied the Five Magic F’s Success Formula to ensure that their new initiative didn’t lose traction through poor execution, lack of structure, or weak franchisee buy-in.
Thinking of buying a franchise?
Look for these 5 signals of a healthy franchise system, before you decide to invest:
• A clear, compelling vision
The franchisor should be able to tell you exactly how they support franchisees to succeed, not just about compliance.
• Evidence of successful replication
Ask: “What separates your top-performing franchisees from the rest and how do you help others get there?”
• Structured field support that grows the business Avoid systems where the field team is only checking boxes. Look for networks that coach, challenge, and guide.
• Knowledge sharing that works Are new ideas, best practices, and lessons learned shared across the network? Or are franchisees left to figure things out alone?
• A system that evolves
Ask how the system has adapted in the last 2–3 years. If they’re still doing what worked “back in the day,” it’s a red flag.
Remember, you are not just buying a business, you’re buying into a system. Make sure it’s one that’s built for your success.
About the Author
Dr Jan Timms is the author of The Ultimate Franchising Success Formula, founder of Get Smart Services and a regular speaker on the international franchising circuit. Contact Jan at jan.timms@getsmartservices.com.au to enter into the draw for one of six copies of her book The Ultimate Franchising Success Formula offered exclusively to Franchise New Zealand readers.
“I LIKED THE GIN SO MUCH I JOINED THE COMPANY”
New retail franchise Blackwell Trading Post launches with the backing and expertise of franchise veteran, Mike Pero.
When Mike Pero sold his real estate interests in 2019 and retired, he didn’t expect to return to business so quickly. The man who pioneered mortgage brokering in New Zealand with Mike Pero Mortgages in 1990, says he just couldn’t resist Blackwell Trading Post. “It was an opportunity too good to miss.”
Initially Mike was invited to advise the Greytown Gin Distillery board. Instead, he asked to become a stakeholder after seeing the business model developed by Adam Blackwell, Gavin Hodder and Peter Warren. “I’ve seen a lot of business ideas,” says the former Apprentice Aotearoa CEO. “Greytown Distilling Company has created an award-winning gin, the world’s best marketing and a brilliant franchise model.”
The brand plan
Mike Pero and his fellow shareholders formed the Blackwell Trading Post brand in January 2025 and together they launched a plan to roll out Blackwell Trading Posts nationwide. While the Trading Posts will stock Greytown Gin, they’ll carry the Blackwell name. “Adam Blackwell created a now famous retail store in Greytown where the gin is currently sold and our new Trading Posts will continue the unique store branding elements from the original,” explains Mike.
“Customers can try before they buy, with complimentary tastings at every store,” he says. The goal: more than 60 locations across New Zealand.
The gin appeal
Gin is booming globally, appealing to both younger and older consumers, and Greytown Gin is leading that charge, winning two Gold Medals at the 2024 Paris Gin Awards. Alongside gin, the stores will carry premium vodka, whiskey and other craft spirits.
The Trading Post concept is modelled on the flagship gin store in Greytown, which opened in December 2022. Despite being just eight square metres and located in a small town of fewer than 3,000 people, the store has performed exceptionally well. “It’s not on a main highway, but people go out of their way to buy Greytown Gin,” says Mike. “We offer ten unique variants, and online enquiries are growing fast, including huge numbers of requests from Australia.”
The full-service franchise
The franchise business also offers an appealing lifestyle. “It’s a cruisy setup – open at 10am, with seven hours of engaging with tourists and
locals,” notes Mike. Perfect for those who may want to back off from full time but still want the corporate-style income.
Franchise options include a compact nine square metre boutique (ideal for shared retail space like cafés, lifestyle stores, etc.) and a full-scale 50+ square metre store offering merchandise and accessories.
Mike sees the ideal franchisee as a mature, communicative couple, capable of obtaining their license under the Sale and Supply of Alcohol Act 2012, supported by two part-time casuals. Total turn-key costs, including fees, fit-out, stock and plant, are from as little as $170,000. Mike adds, “The ROI is significant.”
You’ll see Blackwell Trading Posts opening across the nation from August. “They’re what I refer to as ‘full-service franchises’– by this I am meaning, as the franchisor, we’ll do all the backroom work and the stuff that business owners and salespeople often can’t be bothered with. That will include stock control, ordering, accounting and various other specialist roles,” says Mike.
“If you’re keen to know more about a Blackwell Trading post franchise, then first we’d like you to enter into a Confidentiality Agreement. You can apply via the link below and this way we will agree from the start to treat each other’s information in absolute confidence.
“Contact us now if you would like to be in on the ground floor of this exciting new retail franchise opportunity.”
Advertiser Info
Blackwell Trading Post www.blackwelltradingpost.com
Contact Mike Pero mike.pero@blackwelltradingpost.com
The franchise veteran
Mike brings serious franchise experience to Blackwell Trading Post. He franchised Mike Pero Mortgages in 1995, grew it to over 40 locations, and in 2003 won Supreme Franchise of the Year at the Westpac New Zealand Franchise Awards. He later launched the Flight Experience (Boeing 737) simulator franchises around the world and built a nationwide real estate brand with 62 offices in six years. Now, with over 100 franchise sales under his belt, he’s off to set a new personal record with Blackwell Trading Post – bigger, better and another iconic Kiwi brand.
The flagship gin store in Greytown
New ofce in Rangiora marks CONTINUED FRANCHISE GROWTH FOR QUINOVIC
Quinovic Property Management has added a new location to its national franchise ofce network, with the opening of Quinovic Rangiora, owned and operated by local franchisee Nicki Dunn. Her deep connection to the Canterbury region, combined with a strong professional background and a passion for delivering excellence, makes her exceptionally well-placed to represent the Quinovic brand in this key market.
With two more South Island ofces scheduled to launch later this year and further expansion planned across the North Island, the growth reflects a rising interest in property management as a smart franchise opportunity and in Quinovic as the brand to do it with.
For more than three decades, Quinovic has ofered franchise owners the chance to make a nationally recognised brand their own business. Today, more and more New Zealanders are doing just that - combining local knowledge with the systems, support, and trust that come with the Quinovic name.
A proven business model
“People are seeing the potential in this space—not just in terms of earning opportunity, but in building something of their own,” says Parrish Wong, Quinovic CEO.
“When you join Quinovic, you’re not starting from scratch — you’re stepping into a proven system backed by a national brand, industryleading proprietary software that evolves with the market, and a network with over three decades of property management expertise”
Parrish Wong Quinovic CEO
With low overheads, recurring revenue, and a growing awareness among property owners of the value of professional management, property management is increasingly on the radar for those considering franchising.
Quinovic’s continued growth, including the recent expansion into Rangiora, highlights the appeal of a model that balances independence with robust, ongoing support.
“We’re proud to welcome Nicki to the network,” says Parrish. “Every new ofce represents someone backing themselves in business—and choosing Quinovic as their partner in building a successful, sustainable business.”
Make our brand your Business
With a dedicated focus on residential property management, our franchise owners have a proven track record of success.
The support from Quinovic is second to none. Whether it is at the Group Ofce level, IT or support in general there is always someone there for you.
Leeana Hughes
Quinovic New Plymouth
Take the first step to business ownership today, email franchise@quinovic.co.nz
quinovic.co.nz
Onboarding made easy
The
Induction
Company’s proven onboarding app enables smoother business growth.
Franchise success depends largely on user-friendly platforms and systems that make it easier for businesses to grow right from day one. The Induction App is designed to do just that.
Perfect for new or fast-growing franchise businesses wanting to get their systems more streamlined and functioning smoothly, and especially suitable for franchises with high onboarding staff numbers such as cafes, delivery companies, retail, tourism businesses and home services, this app is all about making life much easier.
All those forms and paperwork often associated with onboarding new people can be way too complicated and overwhelming, says the app’s creator Sussan Ockwell, but now there’s a solution. “The Induction App provides your people with a much more enjoyable journey. It enables them to track their progress and avoid slipping behind.
“The Induction App is an onboarding tool that’s easy to adopt – a system that definitely lightens the load for the franchisor.
“There’s one layer for onboarding franchisees, and another layer for onboarding and training employees – ensuring it’s all streamlined, easy and consistent,” explains Sussan, “And, of course, the franchisor can easily monitor it all as well.”
A trusted provider
Sussan’s first company Optimism has been developing successful onboarding and training solutions for NZ’s largest companies for over 30 years. From that experience and understanding, they designed The Induction App to make best-practice onboarding much more accessible and affordable to other companies. The platform was awarded top marks at the 2024 Australian LearnX Awards, where it was a Diamond Award recipient, and has been utilised by major local brands, such as 2 Degrees and Harvey Norman.
Since its launch in 2020, the The Induction App has been specifically extended to meet the needs of franchisors, like Driving Miss Daisy, for the onboarding of new franchisees as well as their employees.
“A franchise generally consists of a group of smaller businesses. Applying consistency, streamlining and systemising across all those businesses is important, and that’s what our app is all about,” explains Sussan.
“The Induction App is about getting your people off to a flying start. It’s an affordable, soft entry into systemising and digitising your business, encouraging a user-friendly approach, boosting efficiency and creating a positive first impression for new franchisees and their employees.
“Even if you don’t consider yourself ‘digital savvy’ you’ll still be able to easily drive the app.”
Following an initial setup meeting, Sussan says The Induction App can be up and running in just a month. And as your business grows, the platform will evolve with it. Contact Sussan today.
The Induction Company www.inductionapp.co Contact Sussan Ockwell Director 021 355 150 sussan@inductionapp.co Advertiser Info
If you’re customer focused and in search of a franchise business that can provide stability and consistent returns, now is an exciting time to join Liquorland
Liquorland is New Zealand’s premium liquor franchise with over 170 stores nationwide. Liquorland benefits include:
• • Excellent supplier terms
• • Support office expertise in operations, merchandise, finance, IT and marketing
• Annual profit share rebate
• • Airpoints, Click & Collect and Online Delivery
• • Ongoing product and service training
• • National promotional and marketing programme
• • Over 40 years’ experience as a Franchisor
• • Alignment with Foodstuffs NZ
• • New Zealand’s most preferred liquor retailer
If you’re interested in becoming a Liquorland franchisee please email Dave Yurak at davey@liquorland.co.nz
New Zealand’s Most Awarded Café Franchise
Join New Zealand’s most recognised café brand with 66 cafes in New Zealand, expert training & support, flexible lifestyle benefits and a proven path to business success.
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PULLING OUT THE STOPS
Pit Stop franchisee details the journey to being in charge of his own destiny.
Richard Tuthill had for years enjoyed a regular Friday after-work catch-up at Pit Stop Henderson with great mate and fellow petrol head Kerry Ball. Never in his wildest dreams did Richard think he would one day buy Kerry out to become a Pit Stop franchisee and part of New Zealand’s largest automotive services franchise.
Richard admits this was a major departure from his 30 years working for a leading engineering manufacturing company, “The press shop staff under my supervision had dropped from 25 to just half a dozen guys, so about two years ago I accepted a redundancy offer. Being in my early 50’s, I felt I’d reached the stage of life where I should finally be in charge of my own destiny.”
Of course you can do it
“First on my to-do list after redundancy was to paint the house. I then spent a season working for an earthmoving company and when that work ended, Kerry suggested I buy his Pit Stop business so he could get his wife into a camper and head for the hills. When I asked, ‘Can I do it?’ Kerry laughed, saying, ‘Of course you can!’
“Kerry reassured me that as a dedicated muscle car and hot rod enthusiast, and with my engineering experience and people skills, I’d be an ideal Pit Stop franchisee. He also had lots of good things to say about the Pit Stop franchise support staff. This was something I would experience for myself even before becoming a franchisee in August 2024.”
Amazing franchisor support
Richard continues the story, “As part of the due diligence process I delivered my lawyers a mountain of documentation. Delving into the fine print, they found there had been no rent review or increase since 2015 and that the building owner was now demanding an astronomical increase that was not remotely viable.
“When I advised the Pit Stop franchisor team of this major hiccup, they immediately started negotiating on my behalf with the landlord. Eventually they convinced the landlord to not only reduce the rent increase but to also stagger it over three years. I’m hugely grateful for this as the premises are ideal and, after my Saturday morning painting and decorating efforts, the place now looks better and better for customers and staff.
“To keep everything above board, the Pit Stop Henderson sale went through a business broker, only going ahead after I had the nod from the franchisor team. Instead of heading straight for the hills with that campervan, Kerry agreed to stay on until the end of the year. He was a huge help, and I felt quite anxious about him not being around for the beginning of 2025. I made a few phone calls to fellow franchisees, and each reassured me they had my back. With those words and such a high level of franchisor support, I couldn’t have asked for more.”
Way ahead of projections
“My partner Jodi, who looks after admin and navigates Xero, tells me we’ve increased turn-over by 30 to 40%. This is reflected in our gross
profit, which is way ahead of projections. And, also on the team, I must mention my three mechanics. I know a fair bit about cars, but these guys are in a class of their own. What they don’t know isn’t worth knowing.
“Honestly, I’m thrilled with how everything’s going for us as Pit Stop franchisees. If you’ve got some mechanical knowledge and the enthusiasm to be in business for yourself, to borrow Kerry’s words: ‘Of course you can do it.’ Contact Stacey Bree, National Franchise Manager for the 43 Pit Stop stores nationwide. There are opportunities across New Zealand, starting from around $150,000 + gst.”
Richard Tuthill: ‘I’m thrilled with how everything’s going’
THE VALUE OF SUPPORT
Good field support makes all the difference to what franchisees can achieve.
Every small business owner knows the feeling when you have to make a critical decision outside your everyday operational experience. Will adding an extra employee increase productivity or reduce profitability? How should you best meet the challenge of a new competitor? Why are sales increasing but profits reducing?
For some people, these decisions are what makes business an enjoyable challenge but for many, it’s a worry they could do without.
So how would it be if you could call on someone who had seen others face the same issues and knew the solutions that worked? Not a business coach or mentor – who can be incredibly helpful with experience of the issues all businesses face – but someone who knows your specific business inside out and can access specialist help and resources – at no added cost.
It might seem too good to be true, but it’s the premise behind franchising. One of the biggest benefits for franchisees should be that your ongoing fees pay for (among other things) regular on-site support from people who have seen it all before – and know how to help you make the right decisions. These franchisor team members are usually known as field managers, or field support managers.
What do they do?
It starts with structured planning and goal setting, agreeing targets in all sorts of areas, setting budgets, and breaking everything down into manageable bite-size chunks. That’s a good discipline for any business, but it has more impact when the franchisee is dealing with someone who can say, “Look, this is achievable, so-and-so in another area has managed it in the past year and here’s how they did it.”
But it doesn’t stop at advice. Any good franchise will have the systems in place to benchmark Key Performance Indicators across a wide range of issues, and it’s the role of the field manager to monitor those KPIs and help the franchisee see how they can get better results for the effort they’re putting in.
And another advantage should come from the ability of the field manager to call in expertise from another part of the company. As Damion Kaukau, one of the first field managers to win a Westpac award for field support put it, “My job is bridging the gap between the franchisor company, which has the resources, and the franchisees, who are the individuals with the skin in the game. If I think they need specific advice on, say, merchandising or store layout, then I can arrange for the specialists to help.”
Field managers have another role that is crucial to the overall health of the franchise, too – policing the system to make sure that standards are maintained, whether in product quality, customer service or brand image.
Having someone else with this level of involvement in your business might seem intrusive and even unwelcome, which is why people skills are a paramount requirement for good field managers. But franchisees who are willing to listen, prepared to take advice and able to make changes will find that their business prospers accordingly.
As Ivy Joe, a multiple award-winning franchisee, once said, “Your support team are there to help you run your business better, so there’s no point in being offended – listen to them and try what they suggest.”
Questions to ask about field support
Of course, the examples given are of franchises which are doing it right. They have devoted the resources to recruiting, training and supporting field managers who have the skills and credibility to make a difference to the franchisees they serve. Sadly, that’s not always the case. In some franchises, the support function is under-funded and over-stretched. If field managers have too many franchisees to support, or the underlying systems aren’t there to provide them with the data they need to evaluate changes, or are based overseas with no real knowledge of the local market, then they won’t achieve the best results.
That’s why, if you’re investigating a franchise opportunity, it’s important to look at what level of support you will really receive once you get up and running. Here are some questions that will help:
• How often are visits and when do they occur?
• What is the typical duration of a field visit?
• Where do field visits take place?
• What are the key objectives of the field visit programme?
• What does a typical field visit cover and look like?
• Who will be conducting the field visits?
• What can be expected before, during and after the field visit?
• How valuable do existing franchisees find field visits?
• Do field visits focus on ways to build franchisee profit?
In addition to asking the franchisor these questions, talk to franchisees and find out how helpful the support really is. Generally, you will find that top-performing franchisees in good franchise systems value the advice they receive and act upon it. Do the same when you buy a franchise and you’ll grow faster and further than you ever could on your own.
CELEBRATING FRANCHISING
FANZ offers new opportunities to learn, celebrate and recognise franchise excellence this year.
The Franchise Association of New Zealand (FANZ) joined its counterparts around the world in celebrating the inaugural World Franchise Day on 11 June. This new day, created by the World Franchise Council, celebrates the contribution of franchising to economic growth, employment, entrepreneurship, and local communities.
FANZ co-hosted a celebration in Auckland with partner Westpac on the day. The Minister for Small Business and Manufacturing, Hon Chris Penk shared his priorities for small business and addressed the government’s ongoing direction for areas such as infrastructure, productivity, and economic growth. The event was a great celebration of all things franchising as well as being an opportunity to engage with a key government minister.
Beyond the Auckland event, the franchising community was encouraged to acknowledge their teams and franchisees and celebrate their own successes in their own way. If you missed this first one, be sure to diarise the second World Franchise Day in June 2026.
Unlocking franchise success
The world of franchising is fast-paced, ever-evolving, and filled with opportunities – if you know where to look. The key to thriving in this competitive landscape lies in continuous learning and strategic insights. This year’s National Franchise Conference, to be held at Claudelands, Hamilton from 3 – 5 August promises exactly that, bringing together some of the most influential voices in the industry to share their expertise.
With keynote insights from industry leaders like Jim Goniea (Purpose Brands, Anytime Fitness), Tim Cartwright (FreshChoice), and Karla Brennan (McDonald’s Restaurants), attendees will gain valuable perspectives on innovation, growth, and the future of franchising. Beyond inspiring talks, participants can engage in dynamic Round Tables, Concurrent Sessions, and Franchise Panels, ensuring meaningful discussions and networking opportunities.
If you’re serious about shaping the future of your franchise, this is an event you can’t afford to miss. Register for Conference at https://conference.franchiseassociation.org.nz/
Westpac’s Daniel Cloete, Hon Chris Penk, FANZ CEO Katrina King and FANZ Board Chairperson Brad Jacobs
Inaugural Franchise Legal Symposium
Before the National Franchise Conference 2025 kicks off, FANZ are setting the stage for an exclusive deep dive into the legal framework that shapes franchising in New Zealand.
The inaugural FANZ Franchise Legal Symposium has been planned for franchise professionals, legal experts, and anyone eager to navigate the complexities of franchise law with confidence.
Why Attend?
• Gain valuable insights from renowned international and national legal experts.
• Explore key legal topics that impact franchising today and into the future.
• Network with industry peers and enhance your legal knowledge in a dynamic, interactive setting.
• Legal professionals will be eligible to earn CPD points.
Three decades of excellence
This year, FANZ celebrates three decades of franchising excellence at the 30th Westpac New Zealand Franchise Awards. The Awards provide a platform to recognise innovation, leadership, and success in the franchising community. Whether you’re an entrant or a supporter of the franchise community, the Westpac New Zealand Franchise Awards are an opportunity to applaud the remarkable contributions shaping New Zealand’s franchise landscape.
Without franchisees there would be no franchise networks, so this year FANZ are recognising long tenure franchisees. Franchise systems can nominate franchisees who have a 15+ year tenure, and this recognition will be celebrated at the Awards Gala Dinner taking place 1 November at the Cordis in Auckland.
The 2025 Westpac New Zealand Franchise Awards will be a milestone event honouring the best in the business, showcasing the achievements of outstanding franchise systems, franchisees, and service providers across the country. Tickets for the Gala Dinner are on sale from 5 September and award finalists will be announced 19 September.
New online series to build franchise knowledge
Knowledge is the foundation of franchise success. In 2025 FANZ have introduced a new series of online learning sessions, the Knowledge Builder Series. The first two sessions, held in May and June this year addressed common questions about the awards entry process and best
LAUNDROMAT
OWNER HARD AT WORK
The hardest part of owning a Speed Queen self-service laundromat is deciding how you will spend your “work” day.
If you are looking for a truly passive income with an excellent return on investment, get in touch to fnd out more about Speed Queen laundromats.
WALKING THE TALK
Speed Queen’s Royce Little put his money where his mouth was - it paid off.
As Speed Queen’s head of laundromat sales, Royce Little has spent nearly a decade helping people set up successful laundromats across New Zealand. He recently took the plunge – putting himself in the position he had seen so many clients in.
With a background as an account manager, Royce was introduced to Speed Queen by a mutual colleague. “I immediately had the right feeling about the company,” he recalls. “At my initial interview I made it clear I am not a snake oil salesman – I have to be passionate about and believe in the product I’m selling.”
Over eight years later, Royce has helped launch dozens of laundromats throughout the country. When a particularly compelling opportunity recently presented itself, he took the leap into creating one for himself. In a small rural town, a retail site became available in a prime location with ample parking. The only other laundromat in the area used a proprietary pre-paid card system – something laundromat customers really don’t like. Royce knew this was an ideal situation for a Speed Queen setup, which accepts any standard EFTPOS or credit card.
A whole new insight
Still, the move from adviser to investor wasn’t made without doubt. “It’s always a decision fraught with anxiety for any investor,” he says. “I’m very glad I’ve done it, because it’s given me a whole new insight into what our laundromat owners go through.”
Royce’s partner, Tammy, was the one who gave him the final push. “She reminded me that I know what I’m doing. I’ve seen this work for so many people. It was time to jump.”
Royce admits he got excited by a few tempting locations before landing the right one. “Tammy kept me grounded,” he laughs. “She’d say, ‘Don’t compromise, the parking’s not great there – look again.’ And she was right. It’s very tempting to seize the first opportunity, but I had to follow the same disciplined approach I recommend to others.”
Remote management and self-service
The fact that the location was several hours’ drive from Royce’s home didn’t faze him, “The remote management and self-service nature of our laundromats make it entirely possible to own one in a different town than you live in”. With no cash onsite, camera systems, auto doors and excellent cloud systems, Speed Queen laundromat owners often live away from their businesses.
The experience of becoming a laundromat owner has deepened Royce’s empathy and understanding of Speed Queen clients. “I’ve now learned things I never would have if I hadn’t put myself in their shoes. I’ve put my money where my mouth is, and I’m better for it.”
Royce sees the continuing rise of laundromats as a response to modern life. “People are time-poor, apartments are smaller, and the cost of running domestic washing machines is rising. Self-serve laundromats are efficient, convenient, and many are open 24 hours a day. Provided there’s plenty of parking, they’re an ideal option for so many families to do their laundry.”
A unique proposition
Speed Queen offers a unique business proposition. It’s not a franchise, investors operate under their own brand, but with support from Speed Queen’s experienced team. This includes help with site selection, layout design, machine optimisation, and compliance with council and commercial water regulations.
“There’s no hard and fast rule about how long it takes to set up,” Royce explains. “In my case it took about six months to find the site, then five months to fit it out. But within four months of opening, I broke even on rent, running expenses, equipment and utilities.”
The cost of establishing a medium-sized laundromat ranges between $250,000 and $350,000, with a deposit of $100,000 typically required. Returns are often in the 20–30% range, with some owners exceeding even that.
“Our track record speaks for itself,” Royce says, “in almost 30 years, we’ve never had a Speed Queen-equipped laundromat fail.”
Success after success
The technology behind Speed Queen makes investing in building a laundromat with us even more attractive. The system is cashless, remotely managed, and built with rugged, commercial-grade equipment that lasts. Investors don’t need staff or even a prime retail location – just visibility and parking.
“If you’re considering a semi-passive, remotely managed business that generates real income, I’d love to talk,” says Royce. “We’ve identified several locations across New Zealand with strong potential. I’ve been there. I’ve done it. And I know it works.”
And that’s what makes this story different: Speed Queen isn’t just selling equipment. With Royce on the team, they’re sharing experience on how to create a business – someone who’s helped build success after success, and who now has real skin in the game.
Speed Queen www.speedqueen.co.nz Contact Royce Little 09 528 5600
Royce@speedqueen.co.nz Advertiser Info
Franchising is one of the most powerful ways to grow a multi-location business – and leaders across many industry sectors have used it to scale locations and penetrate markets in ways they could not have otherwise achieved. Industries such as accommodation, retail, food and beverage, trade services, home building, financial services, education, and home and commercial services have all seen businesses expand nationally and internationally using the franchise model.
Franchising works because it can enable a business to expand by leveraging capital, capability and local knowledge from franchisees – who are typically more motivated and invested in business success than traditional employees. Alongside other potential advantages, it also allows for rapid scale, bulk purchasing, group marketing and the multiplication of a proven business model across territories.
But franchising is not a shortcut to business growth and performance. Franchising will not grow sustainable profit and value from an existing business that is inherently weak, lacks systems or leadership and market experience. Poorly planned or rushed franchising is dangerous. It can jeopardise the quality of what potential franchisees are actually purchasing and the long-term viability of the whole business for the would-be franchisor. And thus, while the franchising model can be highly scalable, it is only as strong as the foundations it is built upon.
Sustainability
At Franchize Consultants, when we consider our long-standing work, including revitalising already nationwide franchise networks, we believe the best franchise systems are built well before the first franchisee is signed. Sustainable franchising starts with strong business foundations, a robust feasibility assessment, great business and aligned franchise structure (including agreements and manuals), excellent management (including franchising training) and a clear strategy.
This article introduces five essential pillars that help ensure businesses contemplating a franchise growth journey start from a position of strength and responsibility.
And while not every element need be 100% complete from day one, these pillars represent critical foundations that should be well underway by the time you make the final decision to embark on franchising your business. Many aspects – such as finalising trademarks or fully documenting operational systems – can be refined and tested during the franchise development process. What’s essential is that the underlying business is strong, and the leadership is committed to responsible preparation and continuous improvement.
Why Pre-Franchising Foundations Matter
Franchising is not simply expanding a business – it is transforming it. Becoming a franchisor means shifting from operating a business to
supporting others to do so. That role comes with new responsibilities, new systems and structure, and a fundamentally different mindset.
Building the right foundations enables you to:
• Ensure your business is truly franchise-ready and replicable
• Establish realistic expectations for both franchisor and franchisees
• Create clear, consistent systems franchisees can follow
• Attract higher quality franchisees and build trust from the outset
• Provide for a long-term sustainable franchise system
• Undertake a comprehensive franchising feasibility study
This is at the heart of what the International Franchise Association refers to as Responsible Franchising – practices that ensure long-term franchisor and franchisee alignment, profitability, and collaboration.
We believe Responsible Franchising starts with responsible preparation. Without a strong base, even the best marketing or franchise sales efforts can lead to fragile long-term outcomes.
The Five Pillars of Pre-Franchising Foundations
Pillar 1: Strong business performance and validation
Fundamentally, for a potential franchise system to succeed, there should first be a strong underlying business model that works reliably, profitably, and repeatably. The business needs to be able to provide for a strong profit and return on investment to the franchisee after paying franchise fees to the franchisor. And these fees should be sufficient that the franchisor, in turn, can project a suitably viable and profitable return once ‘critical mass’ has been achieved. Critical mass refers to the viable minimum number of unit franchises that will sustain the normal operations of a franchisor business without additional cash injections.
Although franchised outlets often perform better than managed outlets, franchising is not a silver bullet for improving poor profitability at unitlevel. Whether you have a single pilot operation, or an existing chain of business units, performance levels and business strength need to be there from the outset. Remember that these existing levels of business returns will also be what potential franchise buyers and their advisors will/should be looking to validate.
Examples of indicators of strong performance include:
• Consistent and growing sales, margins, and returns.
• Strong unit-level profit and return on investment.
• Performance that has been validated sufficiently over time.
• Ideally, existing business model proof across multiple locations.
• In-depth understanding of customer segments and buying behaviour.
• Winning local business/industry awards.
For the business owner looking to expand, ensuring that you have strong performance indicators will be an important contributor to a comprehensive and valid franchising feasibility study.
Our 2024 New Zealand Prospective Franchisee Research survey also found that having a proven business model and an established brand are amongst the top three reasons prospective franchisees give for buying a franchise. If the business isn’t yet delivering reliable returns – or if its success relies heavily on you, the founder – more work is likely needed.
Pillar 2: Strong brand with distinctive competitive advantage
Our research shows that franchisees want to align with something recognisable, respected, and clearly differentiated – but this is also important for a long-term sustainable franchise system. A strong brand builds trust with customers and helps franchisees feel confident in their investment; it can also contribute to pricing power.
Long-term competitive advantage solidifies brand strength but can also help deliver more sustainable returns – above industry norms. Sources of competitive advantage can be numerous. Examples we’ve dealt with include ownership/rights to distribute proprietary products, marketleading technology, an industry-leading distribution/franchise structure, vertical or horizontal integration (e.g., owning supply, complementary or competing businesses), business innovation/change capabilities, and existing large scale and market penetration.
These advantages can and have on occasion crucially helped to deter future dominant international companies looking to enter New Zealand. Conversely, strong international companies sometimes enter and dominate existing local networks that lack compelling sources of competitive advantage.
Indicators of strong brand and competitive advantage include:
• An established or emerging brand that communicates quality and consistency and achieves high levels of recognition.
• High levels of customer satisfaction, loyalty, repeat business and referrals.
• A unique business model or customer experience that’s hard for competitors to replicate.
• Differentiators such as exclusive products, processes, pricing advantages, service approaches, or technology.
• A protected/protectable name and visual identity, with trademarks, potential patents, and supporting IP.
• An established dominant market position.
Your brand and competitive edge should contribute strongly to a franchising feasibility study and make a prospective franchisee feel they are joining something they couldn’t easily build themselves. That sense of value is key to attracting quality franchisees – and keeping them committed. The second pillar, like the first, also contributes to long-term, sustainable returns, for both franchisees and the franchisor.
Pillar 3: Robust information and insight
One of the first areas we’d advise any would-be franchisor on, is starting to establish a strong base of reliable unit and performance information – including the types of information that will be important for refining product and service offerings, optimising processes, and validating business performance.
As you can imagine, a strong base of valuable information covering areas such as sales and gross profit composition, marketing effectiveness, customers, customer satisfaction, profitability and returns, will help as inputs into a comprehensive franchising feasibility process and also help early prospective franchisees validate the opportunity. This information can be vital for helping new franchisors better understand their growing business and where improvements are needed.
Moving forward, this information (including its structure) will also be vital for franchise network benchmarking, helping individual franchisees identify strengths, weaknesses and associated actions for improvement. Put simply, reliable data is the lifeblood of a franchise system, from founding to maturity. Without strong information, you cannot design a sustainable model or support franchisees effectively.
While companies vary in this foundation, great indicators here include:
• A suitably structured and detailed Chart of Accounts
• Accurate and timely financial data, including revenue composition, cost of goods, labour, and profitability
• Customer information (e.g. demographics, satisfaction and loyalty)
• Measures of sales effectiveness, such as lead conversion
• Measures of marketing effectiveness (e.g. cost per lead and jobs won)
• The ability to benchmark performance over-time, and between locations/regions or even staff (if applicable)
• The tools and reporting systems needed to underpin this information
As identified, this data not only informs franchise feasibility analysis (including royalty structures), but becomes critical in coaching franchisees, setting standards, identifying future business model changes, and ensuring long-term franchisee and franchisor profitability.
Pillar 4: Developed systems, processes & IP
Franchising as we most popularly know it, with companies like McDonald’s for instance, is commonly defined as ‘business format franchising’ – and involves the transferral of knowledge, capability and disciplines required to build and grow a franchised unit, replicating the established proven model.
This form of franchising is called business format franchising because it involves licensing an entire business model or format to franchisees, as opposed to one or a selected range of areas of operation from the business. Business format franchising encompasses standardised and required elements (including mutual obligations) in areas like the brand, products/services, methods of marketing and sales, uniforms, vehicles, premises, human resource management, health & safety and so on. In great businesses these areas will be optimised in the existing business ready for franchising, and associated Intellectual Property will be protected/protectable.
The developed systems, processes & IP then underpin not only the business’ franchising feasibility, but also the writing and optimisation of future franchise management manuals and training. A business can’t be franchised unless it can be taught and repeated, consistently.
And thus, well-developed systems and intellectual property form the backbone of scalability.
Franchise-ready businesses should have:
• Established operational processes procedures covering key core business areas either documented or ready for documentation
• Service standards, performance checklists, and quality controls
• An emerging stack of relevant technology systems covering areas like accounting, payroll, CRM, job-management, health and safety etc
• Protected or protectable intellectual property, including trademarks, relevant patents, branding, manuals, and proprietary tools
Effective franchising depends on franchisees (and their teams) being able to learn and follow proven systems.
Pillar 5: Organisational readiness and strategic intent
Franchising isn’t just about growth – it’s about a total transformation –involving changes to the existing business model, the development of an aligned optimal franchising structure, and the development of new leadership and management approaches – different from those required by a conventional company-owned business. The business will need the leadership capability, clarity of purpose, time, resources and internal structure to support the franchise model’s success.
One crucial factor, particularly for small companies looking to franchise, is demonstrable industry knowledge and leadership. It is important that a business model and aligned franchise structure can be developed with the long-term future (included anticipated changes) in mind. Decisions that are finalised for the duration of the franchise agreement will impact the future sustainability of the franchise model. Key indicators are:
• Clear knowledge and positioning of the existing business relative to key current and potential future competitors.
• A strong sense of how the business model will need to adapt to future forces (e.g., changes in technology and legislation).
• Founders and leaders ready to become franchisors – mentors, coaches, and system stewards.
• A willingness to invest in a comprehensive franchising feasibility study, manuals, support systems, compliance infrastructure, and franchise management training.
• An ability to conduct long-term planning.
Importantly, it also includes the ability to commit to continuous improvement, change management, and collaborative planning with franchisees. These are hallmarks of responsible, long-term franchising.
Market Context
While not an internal pillar in itself, a supportive market environment is crucial for expansion and franchising prospects. Key examples of a supportive market would include:
• Growing and enduring customer demand in your sector
• Interest from prospective franchisees, including internal staff
• A fragmented competitive landscape without existing dominant national brands
These indicators can signal that your model is well-timed for franchising – but they don’t replace the need for foundational strength.
Responsible franchising begins with strong foundations
Rushing into franchising can lead to costly mistakes that may not become evident until well into the future. Without a solid foundation, you may struggle to support franchisees, replicate performance, or sustain the brand. Franchisees and/or the franchisor may experience poor returns, and the reputation of the system may be undermined.
In contrast, strong foundations enable the ability to conduct a comprehensive feasibility analysis, confident franchisee recruitment, great franchisee support, and successful long-term planning. They underpin robust manuals, clear franchisee expectations, and a business model capable of performing in changing market conditions.
Franchising is not just a growth decision – it’s a legacy decision. Build your franchise business on solid foundational pillars, right from the start.
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About the Author
Dr Callum Floyd is Managing Director of Franchize Consultants (NZ) Ltd, six-times winner of the Service Provider of the Year title at the Westpac New Zealand Franchise Awards. Franchize Consultants has helped many NZ (and divisions of international) businesses to transform into successful franchise models over the past 35 years.
MOVE TO THE REGIONS TO GET AHEAD
Franchisees who move to one of CrestClean’s high-demand regions to start their business receive up to $3,500 to help with relocation costs. More than 50 families and couples have already made the leap, relocating to places like Cromwell, Alexandra, Wānaka, Invercargill, Blenheim, Nelson, Hawke’s Bay, Taupō, Whangārei and many more. CrestClean’s relocation programme enabled these franchisees to start and run their businesses while enjoying the lifestyle and affordability that regional living offers.
A full-time commercial cleaning business can be ideal for couples or families wanting to build a business together. With full training and ongoing support from Regional Managers, CrestClean aims to offer franchisees everything they need to succeed in regional towns around the country.
Home ownership in reach
For many, the dream of owning a home feels out of reach in high-cost cities like Auckland or Tauranga. But moving to the regions can change that.
South Canterbury franchisees Sandeep Kumar and Richa Sharma left Auckland in 2017, frustrated by long commutes, expensive rent, and an overheated property market. Sandeep says he often spent more time in traffic than at work, “Sometimes my travel time would be more than my working hours,” he recalls.
Unable to break into Auckland’s million-dollar housing market, Sandeep and Richa took a chance on CrestClean’s Move to the Regions programme and received a relocation grant to move to Methven. After two years of hard work and saving, they bought their first home in Ashburton. Since then, they’ve purchased a second property.
“I can’t imagine things like this being possible in Auckland,” says Sandeep. “Now we live in a brand-new house that’s more than twice the size of what we could have afforded there.”
Smart financial sense
For CrestClean franchisees like Petera Wiparata, relocating to a regional town has proven to be a smart financial decision. Petera moved from Wellington to Feilding three years ago to start his CrestClean franchise. He left his family behind for nearly a year to establish the business and build a foundation for their future. Now, with his business thriving and his family reunited in the Manawatū, Petera is reaping the rewards of regional living.
Although CrestClean franchisees in regional areas earn the same income as those in major city centres, the lower living costs mean they get to keep more of their hard-earned income.
CrestClean’s Move to the Regions initiative is opening doors for franchisees to achieve financial freedom and enjoy a better work-life balance.
“I’m totally happy,” says Petera, “And I love the variety in the work I do. When I was with my last cleaning franchise, I cleaned one building for years. Now I’m finding my own sites and actually getting rewarded for it.”
Petera has big dreams for the future. With his Feilding franchise now well-established, he’s looking ahead to expanding his business further and purchasing a home for his family.
A
slower
pace
Regional living certainly has its perks - minimal traffic, close-knit communities, affordable living, and a more relaxed pace of life. When Navjot Singh and Ramandeep Kaur relocated to rural Hāwera, they earned all of that and more.
Not long ago, the couple and their two children were living in a small two-bedroom apartment in town. Fast forward to today, and they’re enjoying life in a spacious fourbedroom countryside home, complete with endless possibilities for how to use their new land.
“There’s room for veggie gardens, or we could put in a swimming pool. My daughter really likes horses, so when she grows up a bit, maybe we’ll get a pony! We still haven’t decided what to do with all this land,” laughs Navjot.
Almost a year into their franchise journey, Navjoth says the business has provided them with a significant boost in income and the kind of worklife balance that many people dream about.
While Navjot continues to run his trucking business during the day, Ramandeep takes charge of their CrestClean franchise. The couple team up in the evenings to complete their cleaning jobs together. It’s a routine that works perfectly for their family, giving them the freedom to earn a good living without missing out on quality time at home.
“We love our freedom. We can start whenever we like as long as we finish the work,” says Navjot.
Make the move, change your life
CrestClean’s marketing director Rene Mangnus says, “Relocating to one of CrestClean’s high-demand regions is a fantastic opportunity to make a fresh start and pursue goals that can often feel out of reach in a big city. Whether it’s buying your first home, building a successful business, or enjoying more quality time with your family, living in one of New Zealand’s thriving regional towns offers a more affordable and fulfilling lifestyle.
“With strong growth and rising revenues throughout the year, CrestClean is here to support your move. We can even help you find a home to rent or buy, while offering local support to help you settle in and build a successful business in your new community. Contact us now to find out more.”
Advertiser Info
CrestClean www.crestclean.co.nz
Contact Rene Mangnus 0800 273 780 0274 349 934
rene@crestclean.co.nz
Sandeep Kumar and Richa Sharma
Petera Wiparata with fellow franchisee Sam Talwar
Navjot Singh and Ramandeep Kaur
A-B Franchise and Business Opportunities
Over 275 different franchises Westpac Directory
$750,000$1.2m Market leader in sales and distribution of dairy products and beverages throughout New Zealand including Anchor, Primo, Mammoth, Mainland, and Kapiti. National franchise structure operating since 1992 offering exclusive territories. Looking for people with business and sales acumen, a can-do attitude and great leadership qualities.
$500,000$700,000 In a sector that demands careful management and strong support, Anytime Fitness, the world’s largest fitness franchise, continues to shine as a standout leader. Anytime Fitness provides 24/7 high value training environments with top-of-the-range equipment.
$20,000 Aramex, formerly Fastway Couriers, is an award-winning franchise system that provides local and national courier and freight services at competitive prices. Over 35 years’ experience, multiple industry awards and franchisees across New Zealand, Aramex is one of New Zealand’s most successful and trusted freight companies.
and
Shannon Davidson E anchorfranchise@fonterra.com W anchor.co.nz
61 5600 Sam Cable M 021
E sam@anytimefitness.co.nz W anytimefitness.co.nz
18
Directory of Franchising
Choose by industry
We have divided all the opportunities into ten main industries. Just look down the third column to select the type of business you are interested in. You can also search the Directory by industry online at www.franchise.co.nz
The ‘Investment’ figures quoted in the fourth column are for guidance only and may not include GST, equipment, working capital or other items unless specifically included. You should confirm such items direct with the franchise concerned.
The description contains a brief description of the franchise and may include information on the type of people the opportunity is best suited to. More information can be found online at www.franchise.co.nz
unleashing your creativity and entrepreneurial spirit.
1
Note
Listing information is supplied by that particular entity. The symbol in the FANZ column denotes a member of the Franchise Association. You are advised to confirm the accuracy of the listing and the membership status of any entity. Neither the sponsors of this Directory nor FANZ nor the publisher accept liability for any omissions or errors.
3 3 Chris De’Ath M 022 083 2349 E hello@bockyboo.co.nz W bockyboo.co.nz
Relaxed, NZ beach-themed family restaurants. Fast and affordable dining since 1997. 8 8 P 06 834 0537
Bricks 4 Kidz Leisure & Education $45,000 Be part of an established and globally awarded children’s STEAM-based education franchise. Over 15 years, Bricks 4 Kidz has developed a unique and inspiring business model. Build a fun and fulfilling career as a business owner and make a positive impact throughout New Zealand.
Brumby’s Bakery Food & Beverage
BurgerFuel Food & Beverage
Burger Wisconsin Food & Beverage
Caci Health & Beauty
$300,000$450,000 Brumby’s has been part of the New Zealand bakery market since 1995, serving local communities wholesome, natural baked goods. Brumby’s artisan approach to baking utilises only natural ingredients, with no preservatives or additives, and products handmade fresh from scratch every day to our exclusive recipes.
$500,000 BurgerFuel is a leader in the gourmet burger market, dedicated to serving high quality burgers in an atmosphere as charged as the food. Combined with fun and irreverent marketing campaigns BurgerFuel creates the perfect environment for franchisees to grow and enjoy their business.
$150,000$250,000 At Burger Wisconsin, it’s always been about the food. Now is an exciting time to join us, with new sites planned throughout New Zealand and an existing store refresh programme underway. It’s a gourmet opportunity for operators with good taste.
$150,000$300,000 At Caci we love what we do! Helping New Zealanders with what we call ‘skin confidence’. Now is your chance to join the team, become a Caci clinic owner and enjoy the benefits of being part of one of NZ’s best-looking and successful businesses.
13 350+ Queena Lee M 021 463 778 E queena@bricks4kidz.co.nz W bricks4kidz.co.nz
6 250+ Andrew Morgan M 022 419 3156 E andrew@ccbs.co.nz W brumbys.co.nz
56 79 Murdoch Ball M 021 954 632 E franchising@burgerfuelgroup.com W burgerfuel.com/nz
24 24 Rex Radford P 09 973 4559 E franchising@mrhltd.com W mariposa.nz
80+ 80+ E FranchiseSales@fabgroup.co.nz W caci.co.nz Café Botannix Food & Beverage $480,000 Contemporary deli cafés serving organic coffee and organic food options in Palmers garden centres. 9 9 P 021 483
We are looking for enthusiastic franchisees to join the Carl’s Jr. team.
Carpet Chemist provides exceptional carpet cleaning, dyeing and drying services with unique stain and pet odour guarantees. Our ideal franchisee will take pride in their work and be motivated to grow their own exclusive Carpet Chemist territory with our full training and support. New New Peter Clinch P 03 466 7996 E peter@carpetchemist.co.nz W carpetchemist.co.nz
57
Zealand’s largest flooring retailer. The size of the Carpet Court group means that Carpet Court franchise partners benefit from the advantages of scale when it comes to all aspects of business,
28
C-E Franchise and Business Opportunities
$380,000 Join Circle K NZ, part of one of the world’s largest convenience and fuel chains. Benefit from unmatched brand recognition, global supply chain, comprehensive training and advanced retail technology. Established in 1951, Circle K is now a global retail leader with a proven system.
$22,000+ Cleancorp offers commercial cleaning franchises. Seeking committed people to deliver great service. We source and acquire commercial cleaning contracts for our franchisees who are provided with full training, ensuring the same professional standards are offered to all customers.
$10,000 Clean Planet empowers you to build a thriving, eco-conscious business with purpose. Our franchisees deliver premium cleaning and property care services while championing health, sustainability, and wellbeing—backed by expert training, support, and a brand committed to a cleaner, greener future.
240 240 Abhi Lal P 0800 274 355 E franchiseinfo@cleanplanet.co.nz W cleanplanet.co.nz
$23,200 An established, award-winning franchise with nearly 300 franchisees operating throughout NZ. This cleaning franchise offers quality cleaning at competitive prices. Franchisees utilise the well-developed systems and technical expertise to become successful business owners. Comprehensive training, equipment, uniforms and business cards are provided. 280
Coffee Culture is the South Island’s leading boutique group of coffee shops. We’re currently expanding and need passionate coffee lovers to join us. With over 22 years’ experience, we offer support and training that’s second to none.
Offers exceptional Fairtrade coffee at a fair price. Ethical and environmentally responsible company.
Beverage
$250,000$450,000 NZ’s premium café franchise. Highly recognised and trusted brand offering customers exceptional coffee and chef-prepared food. Supreme Franchisee of the Year and Food and Beverage Franchise System of the Year 2015/16. Suit owners with passion for coffee, food and the value of customer relationships.
& Beverage $100,000 A Cookie Time franchise offers business ownership plus support from an iconic Kiwi company, home to much-loved brands including Cookie Time, Bumper and OSM. A select number of rare opportunities available to become a franchisee distributing snacks and smiles as long-term franchisees retire from business.
$70,000 Cookright, the kitchen hero, saving kitchens time and money. Deepfryer, overhead filter and hood cleaning. Cooking oil filtering. Oil and kitchen consumables product sales. Cookright has significant income potential with minimal competition for motivated, hard-working, practical operators who can sell and are well organised.
Corporate Cabs Business & Commercial P.O.A. Corporate Cabs is New Zealand’s most professionally driven cab service.
CrestClean 2 59 Business & Commercial
$10,000 Get your work-life balance right with a CrestClean cleaning franchise. If you are looking for a simple business with low risk and a high profit margin, a CrestClean franchise ticks every box. Winners of the 2021 Westpac Supreme Franchise System of the Year award.
31 31 Steve McMullen P 0800 804 104 M 029 770 0994 E steve@cookright.co.nz W cookright.co.nz
708 708 Sam Lewis P 0800 273 780 E franchisesupport@crestclean.co.nz W crest.co.nz Crest PropertyCare Business & Commercial
Crewcut Home Services
$15,000 Grow a profitable business and enjoy a flexible workday with a Crest PropertyCare franchise. Working side by side with CrestClean teams to provide quality outdoor maintenance services through our franchisee network, Crest PropertyCare offers a business opportunity with the flexibility to suit your lifestyle.
$16,000 Crewcut is a lawn and garden maintenance franchise with businesses for sale. For over 26 years we’ve had operators providing lawn mowing, hedge trimming, section clearing, and gardening to Kiwis all across New Zealand. Buy a business with support, strong branding, and values.
& Building $450,000 Own and manage a Cutshop programming and production team, producing high quality cabinetry for kitchens, wardrobes, garage shelves and more. Cutshop franchisees provide bespoke products in a vibrant new-build and renovation sector where existing trade production can’t keep up with the growing market.
Dear Deer Coffee Roasting Bar 14 Food & Beverage
$200,000$250,000
Doors
& Building
No
a sales background would be an advantage. First nationwide bathroom renovation brand in New Zealand.
23 23 Sam Lewis P 0800 273 780 E info@crestpropertycare.co.nz W crestpropertycare.co.nz
260 260 Pauli Horgan P 0800 800 286 E pauli@crewcut.co.nz W crewcut.co.nz
3 3 André Hofer P 09 666 0632 M 021 879 413 E andre.hofer@cutshop.com W cutshop.com
W deardeercoffee.co.nz/pages/franchise
Sales of made-to-measure replacement kitchen doors and benchtops for retail and trade customers. Seeking hard-working, sales-driven, computer literate go-getters who are willing to follow a dynamic international business model proven on three continents. 13 60+ Derek Lilly M 027 213 5133 E del@dreamdoors.co.nz W dreamdoors.co.nz Driving
& Commercial
$40,000$45,000 Driving Miss Daisy is NZ’s No.1 companion driving service. Currently we have 80 territories in operation. If you are interested in becoming the next Daisy in this growth industry, call us today. Our NZ franchises are an extremely affordable small business option.
$100,000$750,000
80 117 Jack Harper/Ange Mill P 021 503 325 E ange@drivingmissdaisy.co.nz W drivingmissdaisy.co.nz
17
4
you have comprehensive support from our team. 21
We are the largest franchise group providing window and
29
21
Freedom Companion Driving Services provides transport services for those requiring safe, caring transport. With the population of New Zealanders aged 65+ projected to double over the next 25 years there has never been a better time to own a Freedom Drivers franchise.
$2,000,000 Wholesale Distributors Ltd is the franchisor of the FreshChoice group of supermarkets. All our stores are locally owned and operated and totally community focussed. We are looking for franchisees who are customer-focussed with proven business experience. Opportunities available nationwide.
Generate KiwiSaver 32 Financial Services P.O.A. Proudly New Zealand owned and operated, Generate KiwiSaver Scheme is a leading provider of KiwiSaver and Managed funds. Seeking individuals who are passionate about helping people make smarter decisions with their KiwiSaver. Build a ‘business within a business’ as a Generate KiwiSaver Scheme adviser.
31 31 Julian Smith P 0800 333 499 E franchises@freedomdrivers.co.nz W freedomdrivers.co.nz
33 33 Craig Steenson E craig.steenson1@woolworths.co.nz W freshchoice.co.nz
Ciaran Scott P 022 156 5588 E ciaran.s@generatekiwisaver.co.nz W generatewealth.co.nz
Generation Homes Home & Building P.O.A. We build houses for clients all over New Zealand for a fixed price and on a time guarantee. 14
Giggle Entertainment Network Business & Commercial
$100,000$175,000 Giggle boasts over 1,200 locations with over 1,000,000 people p/w past our screens. 16
Gloria Jean’s Coffees Food & Beverage $300,000$500,000 Gloria Jean’s is proud to be an energetic, international award-winning café brand with a proven business model and support systems. We are searching for franchises with the desire and drive to run a successful, fun business, partnering with us to grow the brand in NZ.
Green Acres Franchise Group Home Services
$24,000
The number one home decorating franchise in New Zealand, specialising in paint, wallpaper, custom-made curtains and blinds, flooring and decorating tools. Franchisees benefit from an established name, a strong support system, central purchasing negotiation and active national advertising campaigns.
Beverage $185,000 Our purpose is to turn the world into fresh and healthy food fanatics.
P 06 355 3480
9 900 Andrew Morgan P 09 973 4823 M 022 419 3156 E andrew@ccbs.co.nz W gloriajeanscoffees.nz
45
Alan Heatlie P 09 306 1040 E alan@guthriebowron.co.nz W guthriebowron.co.nz
H-L Franchise and Business Opportunities
Helloworld Travel Retail
&
$100,000 Join helloworld Travel, one of New Zealand’s premier retail brands offering fully franchised stores around the country. Combining national and local marketing support, helloworld Travel offers our franchisees ‘best in market returns’ and the opportunity to share our passion for travel with your community.
$25,000$50,000 Building new character homes - built for the future, inspired by the past.
$60,000 Business training and coaching franchise opportunity, delivering the well-known High Performance programme.
$35,000 Benefit from proven systems and central office support, including designers and quantity surveyors.
$32,000 New Zealand’s first choice for professional home maintenance projects, building and renovation services. Kiwi-owned Hire A Hubby has built a reputation for being the go-to solution for jobs around the home. Customers trust us with full project management. We offer customer payment convenience with Afterpay.
$15,000$35,000 Hire a Maid is an experienced, fully supported and professional provider of high quality home and commercial cleaning services. We are seeking motivated franchise owners who have the drive to provide exceptional services to their clients and be your own boss.
$30,000 Global logistics and freight sales consulting franchise. InXpress allows you to build a successful and profitable business with the security of one of the world’s largest franchisors of global courier services. Proven business model and training provided. Low risk with a strong return on investment.
48 48 Ron Chauhan P 0800 110 095 E enquire@hire-a-maid.co.nz W hire-a-maid.co.nz
460 Ryan Bohm P 0061 7 3490 3333 E sales.nz@inxpress.com W inxpress.com/nz Jamaica
Jani-King 10 Business & Commercial
Jesters Pies Food & Beverage
Jim’s Mowing Home Services
Jim’s Test & Tag /
Jim’s Fire Safety
22 Business & Commercial
Just Cabins Home & Building
Just Cuts Health & Beauty
Just Kidz Leisure & Education
Katsubi 75 Food & Beverage
Kelly Sports Leisure & Education
$450,000 Fresh Ingredients, Stylish Stores, Award-winning Coffee. Our name comes from the famous Jamaica Blue Mountains, home to the world’s best coffee. Find your dream café location today! 8 169 Pete Hartley M 027 772 2257 E phartley@foodco.co.nz W jamaicablue.co.nz
$35,000 Jani-King is known as the world’s number one commercial cleaning franchise company providing full operational sales administration support for franchisees. There has only been one name to turn to for quality and value in the commercial cleaning services - Jani-King, the king of clean.
$200,000$280,000+ Jesters Pies are offering new store opportunities on a turn-key basis. We will provide training, ongoing support and the tools required for you to maximise your investment. Seeking passionate franchise partners prepared to work in the business who are committed to excellent customer service.
$20,000 Mowing/gardening franchise offers an attractive mix of both lifestyle and income. Be your own boss. Choose when and where you want to work and how much you want to earn. Selfmotivated, hard-working, customer-focused people wanted. Excellent training and ongoing support provided.
$60,000 The leading provider of electrical testing and tagging services. Are you ready to be a part of this highly successful brand and create a new future for yourself? Jim’s Test & Tag gives you the training, support and systems you need to succeed.
$500,000+ Just Cabins provides portable cabins for rent which are just perfect as sleepouts, extra rooms, portable offices, or as storage at your home or business. Long-term cabin rentals provide a passive income, excellent growth and are easily run by one person part-time.
$170,000$270,000 Be your own boss and get all the support you need. You don’t have to be a hairdresser to own a Just Cuts, but you do need a passion for people and the ability to follow a proven system that has worked for over 30 years.
$400,000$800,000 Just Kidz is a leading early childhood education brand dedicated to providing high-quality preschool education and care. Franchise and partnership options available for people with passion and commitment to supporting families’ educational and care needs. Offering a vibrant, social, rewarding business within your community.
$350,000$500,000 Your chance to be a part of one of the most successful New Zealand local hospitality franchises. With more than 20 years of experience in the food chain industry, Katsubi is now inviting our potential partners to build your dreams and succeed with us.
$40,000 Kelly Sports, a leading provider of sports programmes for children.
Kinetic Electrical Home & Building P.O.A. Professionally planned franchise system, fully documented to help you work smarter not harder to reach full potential of your company’s experience and expertise. Kinetic Electrical is a franchise for owners of existing electrical contracting companies with a passion to grow their business.
Kitchen Studio 28 Home & Building
Kitset Assembly Home Services
Kiwikrane Leisure
Kowhai Roof Restoration Home & Building
Kumon Leisure & Education
KX Pilates NZ Health & Fitness
La Porchetta Food & Beverage
Landmark Homes Home & Building
$150,000 Established in 1984 and voted New Zealand’s Most Trusted kitchen brand 9 years running, Kitchen Studio offers an exciting and rewarding opportunity for those with strong management and leadership skills. Limited greenfields territories available. Join a motivated, professional, well established franchise network.
$49,000 Kitset assembly is our business and demand for the service is high.
$50,000 New Zealand’s crane amusement machine franchise. These stand-alone machines contain soft-toys, chocolate and jewellery. Franchisees enjoy part-time, flexible work and operate machines in an exclusive territory. The Kiwikrane franchise also provides advice on how best to locate and operate machines successfully.
$20,000 The Kowhai guys have been restoring and recoating roofs in most regions of NZ since the 1980’s. We have a proven and exclusive Kowhai coating system. Experience in roofing or coating systems required. Limited number of areas available now for suitable candidates.
$30,000 With over 3.5 million students worldwide, Kumon is the world’s largest provider of individualised mathematics and English programmes. Founded in 1958, Kumon has generous subsidies and low start-up costs. Join Kumon to make a difference in your community by developing students into confident self-learners.
$400,000 Join the largest Italian restaurant chain in Australia and New Zealand. You will love taking part in serving our guests quality Italian food, to order, using fresh ingredients. We are looking for passionate individuals with a strong work ethic and drive to join our family
$175,000 Landmark Homes is recognised as an industry leader in top quality, new home design and construction. We are searching for highly driven and motivated people (preferably with building industry knowledge) to join our growing franchise network throughout New Zealand.
6,600+ P 0800 526 454 E reception@janiking.co.nz W janiking.co.nz
14 40+ Susie Higgins P 0061 8 9309 2200 M 0061 402 047 982 E susie.higgins@boxxbrands.com.au W jesters-pies.co.nz
100+ 3000+ Ricky Newby P 022 082 9805 E ricky.newby@jimsmowing.co.nz W jimsmowing.co.nz
42 240 Malcolm Bradley P 0800 454 654 E malcolm.bradley@jimstestandtag.co.nz W jimstestandtag.co.nz
58 58 Fenton Peterken P 09 889 8776 E sales@justcabins.co.nz W justcabins.co.nz
28 200+ Anthony Lamanna P 0800 100 114 E anthony@justcuts.com W justcuts.co.nz
7 7 Gavin Muldoon M 021 649 186 E gavin@justkidz.co.nz W justkidz.co.nz
21 21 Sean Kim M 021 880 278 E franchise@katsubi.co.nz W katsubi.co.nz
36 67 M 027 668 0636
25 25 Vicki Bambry M 0274 852 010 E vicki@kinetic-electric.co.nz W kinetic-electric.co.nz
16 16 Dawn Engelbrecht P 09 815 3001 M 027 291 9904 E dawn@kitchenstudio.co.nz W kitchenstudio.co.nz
37 200+ P 027 492 6667
51 163 Thomas Felton P 09 846 2800 E thomas@kiwikrane.co.nz W kiwikrane.co.nz
19 19 P 0800 569 424 E info@kowhairoofs.co.nz W kowhairoofs.co.nz
48 24,700 Bobby Nyoto M 0061 431 492 624 E recruitment.NZ@kumon.com.au W kumoninstructors.co.nz
$300,000 Meet the workout unlike any other. Combining traditional reformer Pilates principles with progressive techniques - KX curates 50-minute, full-body, dynamic, group workouts. KX Pilates launched in Australia 15 years ago, now with over 100 studios nationally. It’s time for NZ to experience KX! 1 100+ Kara Spice Gascolgne M 027 816 8604 E kara.spice@kxpilates.co.nz W kxpilates.co.nz
4 43 David Steytler P 0061 3 9460 6700 E david.s@laporchetta.co.nz W laporchetta.co.nz
14 14 Gary Woodhouse P 07 578 2295 E info@landmarkhomes.co.nz W landmarkhomes.co.nz
and a ‘can do’ Kiwi attitude. We love what we do, we say and do what we mean, and we’re serious about seafood. It’s a winning recipe.
Be your own boss with Luxurious Spa & Nails, a New Zealand-owned nail salon franchise system in the booming beauty market. Full training and support provided. Great return on investment, with opportunities for franchisees throughout New Zealand.
$450,000 Majestic is a premium boutique café brand creating exceptional experiences for locals across New Zealand. With a unique point of difference and a vast range of products available, take advantage of a brand that is bringing something fresh to the industry in so many ways.
McDonald’s Food & Beverage $1.5m Seeking highly qualified applicants to apply for our 12-month franchisee training programme.
MeloYelo E-Bikes
2 2 Aniket Kumar P 022 176 0919 E franchise@luxurious.nz W
15
$13,500+ MeloYelo has established a work-from-home distribution channel for selling and servicing e-bikes.
Mexicali Fresh Food & Beverage $375,000 Mexicali Fresh has led the Mexican evolution in NZ since 2005, offering giant American-style burritos and Mexican beer in a colourful, casual atmosphere. We are recruiting energetic, enthusiastic franchisees with a passion for great food and excellent customer service for our turn-key restaurants. 12
Mexico Food & Beverage P.O.A. Seeking people with a passion for hospitality. Full training and support provided.
Midas Auto Services $100,000 We are looking for franchisees who are ‘drivers’ and truly love helping people.
$20,000 The thinking about safe driving VR-based coaching franchise, ideal for owner/operators in smaller regional and larger urban centres. NZ-designed to help sharpen driving skills and enable learners to prepare for and pass practical driving tests. Some teaching or coaching experience required – make a difference in your community!
P.O.A. Mister Minit is a shoe repair, key cutting and engraving business franchise specialising in corporate giftware solutions. Franchises are currently open to existing Mister Minit team members who are fully trained in the business. Franchise opportunities will be available in the future for outside recruitment.
New New Ashley Gore P 020 445 5492 E ashley@mintedvr.com W mintedvr.com
37 238 Maria Walton P 0061 2 9521 9100 E maria.walton@minit.com.au W minit.com.au Mizin 52 Home & Building $300,000 New Zealand’s premier portable room hire business providing recurring weekly income with limited labour input. Great extra retirement income and/or an opportunity to buy into an essential services business ripe for expansion, which provides you an immediate financial return via a proven business system.
Mobile Hand Car & Marine Grooming Auto Services $10,000$39,000 Mobile grooming and detailing service providing professional, environmentally friendly valet services.
15 15 Gordon Green M 027 437 3441 E gordon.green@mizin.nz W mizin.nz
17 17 P 0800 803 737 Money Metrics Financial Services $50,000 A team of home-based chartered accountants who utilise technology to provide pragmatic accounting solutions to small business owners. Enjoy the support of working with like-minded colleagues with the best tried and tested systems for operating a public practice business.
heart and soul into moving challenges.
3 3 Cassandra Park P 0800 638 7427 M 0274 544 255 E cass@moneymetrics.co.nz
3 3 Katie Fitzpatrick P 0800 000 484 E info@movingon.nz W movingon.nz
Mr Green Home Services $20,000 Franchises available in lawn mowing and gardening, cleaning and handyman services. 200 200 P 0800 MRGREEN
Mr Rental
MTF Finance are looking for hardworking people with lending and business management experience to join our nationwide team of franchisees operating from Whangarei to Invercargill. Using MTF Finance’s system to market, approve and originate loans, you’ll manage your loan book using our web-based management system.
MTP Renovations & Maintenance is New Zealand’s leading property renovation and maintenance business. It is primarily a sales and project management licence business opportunity. A passion for renovating, property or trade background are advantageous. Contact us for your next business or career move with unlimited potential.
47 47 Brent Dunshea M 021 855 877 E brent.dunshea@mtf.co.nz W mtf.co.nz
11 11 Mark Trafford P 09 929 4546 M 0275 736 688 E mark@mtp.co.nz W renovations.co.nz
M-P Franchise and Business Opportunities
Muffin Break Food & Beverage
Leisure & Education
My After School Headquarters (MASH)
MYGuy Home & Building
$350,000 Build a life you love with Muffin Break! Benefit from the comprehensive training and support from a reliable and trusted franchisor, growing businesses in NZ for more than 25 years. Muffin Break is expanding and we seek enthusiastic and customer-focussed franchisees throughout the country.
$30,000$35,000
34 271 Pete Hartley M 027 772 2257 E phartley@foodco.co.nz W jamaicablue.co.nz
Make a difference in children’s lives today with our out-of-school programmes. 28 28 P 03 366 9408
$41,950 Join a thriving property maintenance company built on quality workmanship and exceptional service. MyGuy offers full training, ongoing support and a healthy work/life balance. Our proven franchise model, strong reputation and world class systems give you everything needed to build a successful, rewarding business.
Looking for highly talented and passionate people hungry for success.
$125,000$250,000 Navigation Homes are offering an opportunity to own and drive a profitable house-building franchise. Proven management systems, support, and the best national supply prices. Extensive range of designs to offer customers. Get off the tools and build an asset for yourself.
$220,000$350,000 New Zealand Natural Ice Cream is a global franchise network based out of Auckland, New Zealand. It operates as the franchisor of the New Zealand Natural ice cream, frozen yoghurt, smoothie and juice parlours. Level of investment depending on store location and turnover history.
2 2 Leon Allen M 0275 058 236 E franchise@myguy.co.nz W myguy.co.nz
11 11 Aaron Hall P 09 298 5972 M 021 477 506 E aaron@navigationhomes.co.nz W
8 300+ Dipak Chhima P 0274 872 071 E dipakc@icecream.co.nz W icecream.co.nz New Zealand Sotheby’s
P.O.A. New Zealand Sotheby’s International Realty was founded in 2005 by Mark Harris and Julian Brown. Still privately owned, run and operated, the company holds the exclusive rights to the Sotheby’s International Realty brand in New Zealand. Franchise territories are available. 21 1000+ Bec Williams P 021 246 9260 E Bec.Williams@nzsir.com W nzsothebysrealty.com
$300,000 The Night ‘n Day Foodstore franchise, NZ’s leading convenience store chain offers group buying, uniformed image, full staff training, assistance in shop layouts and designs, profit reports, assistance with staff rosters, group advertising and full accounting facilities. New sites and conversion of existing businesses welcomed.
a
$100,000 Looking for a rewarding business opportunity in education, with the chance to make a positive difference to children’s lives? NumberWorks’nWords is expanding and seeking exceptional people to join our network of after-school tutoring centres. 28
$250,000
Changers provide the convenience of drive-through vehicle servicing. No previous experience required.
Beverage $55,000 + Join OMG! Decadent Donuts—an award-winning, allergy-friendly brand expanding in New Zealand! With gluten-free, vegan donuts loved by all, this is your chance to own a license, enjoy full training and support, and tap into a booming market. Start your sweet journey today!
Carmelle Mooney M 027 227 5720 E carmelle@omgdecadent.com W omgdecadentdonuts.co.nz/opportunity Oncore Home & Building $75,000$100,000 A leading company in NZ’s $3 billion repair, maintenance and insurance reinstatement market.
&
Oxygen8
Pegasus Rental Cars Leisure & Transport
$27,000 Build your own portfolio of clients, working alongside a highly experienced consulting team.
$190,000 Pack & Send moves and handles local and international freight through a network of retail and logistics services stores. It’s a one-stop professional custom packaging shop for retail and business customers. We are looking to grant franchises to those who are prepared to embrace our ‘no limits’ culture.
$600,000 NZ’s largest chain of standalone garden centres, helping grow great gardens since 1912.
$350,000 100% locally owned and operated, Paper Plus is a co-operative franchise combining the expertise and support of a large, nationally recognised brand with franchisee entrepreneurial drive and passion for retail. We offer full training and support. Franchise opportunities available nationwide.
$150,000$250,000 Iconic New Zealand retailer dominating the market in sales of foam, foam mattresses, rubber, mats, and Para pools. Looking for energetic people serious about customer service and looking to build a successful business through determination. Opportunities available in South Auckland, Hawkes Bay and Dunedin.
franchise is a
$20,000$70,000
and
way to
your own business. When you become a franchisee we will provide you with enough cleaning contracts to support a stand-alone franchise business. Established in 1979, Paramount Services has 215 franchisees servicing 4,700 locations.
PERL is a professional franchise model for ambitious contractors looking to start their own business or supercharge their current one. PERL provides ongoing superior support and business education, exceptional supplier pricing and discounts, innovative integrated operating systems, and coordinated national sales and marketing.
top dog business and be part of the rapidly growing $1.8 billion pet industry.
21 140+ Shauna Naidu P 09 887 9444 E franchise@packsend.co.nz W packsend.co.nz
100
Carrie Welch P 0800 727 377 M 027
976 E vmoss@pararubber.co.nz W pararubber.co.nz
Blake P 09
7850 M 021 912 615 E sblake@paraserve.com W paraserve.co.nz
12 Andrew Cochrane P 0800 438 7375 (GET PERL) M 027 616 0433 E membership @perlgroup.co.nz
3 3 Layamon Bakewell M 021 206 8525 E Layamon.b@petsinthecity.co.nz W petsinthecity.co.nz
8
Pro Waterblasting Home Services
8
including GrassPro, GaragePro and LouvreRoofPro, turn backyards into amazing spaces. Both franchises suit enthusiastic self-starters comfortable with tools or with strong DIY skills. Low entry cost, low fixed monthly fees, training, systems and support second-to-none.
$20,000 When done properly, exterior cleaning services offers some of the best hourly rates of any other trade businesses. Pro Waterblasting show you how to stretch your earning potential to get more out of your business.
Property InDepth Home & Building P.O.A.
valuation franchise, customised technology, fantastic business
65 65 Duane Moul M 022 477 6477 E duane.m@theprogroup.co.nz W theprogroup.co.nz
7 7 Lorcan Kenny M 027 266 2669 E lorcan@prowaterblasting.co.nz W prowaterblasting.co.nz
awesome nationwide team. 25
M 021 477 673 Property
Home & Building $16,500 Commercial cleaning business. Wide range of property services. Waikato based business with opportunities in Hamilton city, Cambridge, Te Kuiti and Te Awamutu. Basic package starts at $16,500 +gst. Enquiries welcome.
19 19 Michael Parton P 07 847 2737 E michael@psu.co.nz W psu.co.nz
24
Propertyscouts
Property Management
NZ
Provista
$27,500$35,000 Propertyscouts is 100% dedicated to providing end-to-end property management. In the industry for over 18 years, our franchisees benefit from clear systems, comprehensive training, uncapped support, and empowerment to achieve business success. There are still opportunities available throughout New Zealand, start a conversation today!
& Beverage $89,000$195,000 New Zealand’s leading supplier of workplace refreshment vending. Home-based, profitable franchise.
& Building $25,000 Provista Balustrade Systems are New Zealand’s leading independent balustrade and pool fencing specialist.
Pukeko Rental Managers 40 Business & Commercial
$18,500 Specialist residential property management. Lucrative business model with coaching and training. Be the best property manager in your region with significant points of difference. Be a part of the award-winning Pukeko team. 21
& Commercial $150,000$600,000 Quest Serviced Apartments is the market leading franchise in accommodation for primarily corporate extended stay travellers. Franchisees benefit from a high level of brand awareness, full training, and ongoing support. The Quest franchise also provide franchisees with computer systems and manuals which cover business plans.
Quinovic Property Management 46 Business & Commercial $47,500 Build a profitable and highly scalable business with a steady, secure, passive perpetual income stream paid daily, high cashflow and capital growth potential.
RaD Car Hire
58 Leisure & Transport P.O.A. Join the car rental and travel industry services with one of NZ’s largest locally owned and operated systems. Self-motivated team builder? Like dealing with people and showing off your country? Own your own future. With no two days the same, your adventure starts with RaD!
Rainaway Spouting on the Spot Home & Building $45,000 A re-spouting service franchise for new and existing homes and commercial buildings. Spouting on the Spot is the perfect franchise opportunity for franchisees who want to keep their hands on the tools. Become a Rainaway Spouting-on-the-Spot franchisee today
M 022 657 9432 E ryan@propertyscouts.co.nz W propertyscouts.co.nz
33 150 Adrian Turner P 09 366 9680 E aturner@questapartments.co.nz W questapartments.co.nz
31 31 Ian Thomson M 021 175 0057 E franchise@quinovic.co.nz W quinovic.co.nz
20+ 26 Steve Whyte M 027 257 4500 E steve@radcarhire.co.nz W radcarhire.co.nz
10 10 P 09 265 2147 E info@rainaway.co.nz W spoutingonthespot.co.nz Refresh Home & Building $100,000$300,000 Own a thriving business in the $8.2 billion renovation sector.
41 83 P 021 443 143 RE/MAX Real Estate $55,000 At RE/MAX we believe in working for yourself, but never by yourself.
Realsure The House Inspectors Home & Building $35,000 The only ISO9001 registered, industry assessed brand providing Standard-compliant property reports.
32 8600+ P 09 393 8478
7 7 P 0508 732 578 Red LBP Home & Building
Robert Harris Coffee Roasters Food & Beverage
Rodney Wayne Health & Beauty
Rugbytots NZ Leisure & Education
Saddlery
$55,000 Red LBP is a property inspection franchise offering quick-turnaround, comprehensive reports using an online booking system and report-building software. Minimal computer experience needed, building experience compulsory. Family-friendly, highly supported, a great way to use a builder’s knowledge without early mornings and bung backs.
$250,000$600,000 Robert Harris Coffee Roasters operates New Zealand’s best-known and largest chain of retail café franchises. Proven success in cities and provincial centres nationwide. We look for team players with high standards in presentation who have customer service experience plus the ability to work with people.
$100,000 Rodney Wayne is the largest hairdressing franchise in New Zealand. You do not have to be a hairdresser but strong people skills combined with an excellent customer focus and management expertise are all critical elements that make a successful Rodney Wayne franchisee.
$7,500 Rugbytots is the world’s favourite rugby play programme for 2 - 7 year olds.
$300,000$460,000 Leading equestrian retailer. Supplying all the items needed for horse and rider.
$120,000 Scratchpad is a new technology learning centre with the goal to help youngsters love, use, and create opportunities with technology including coding, robotics, 3D design and printing. We are expanding, and looking for future-focused people with a passion for technology to run their own centres.
27 27 Matt Jull P 0800113191 E sales@redinspect.co.nz W redlbp.co.nz
35 35 Kim Boyd P 021 241 8364 E newcafes@robertharris.co.nz W robertharris.co.nz/becoming-a-franchisee/
51+ 51+ Julie Evans P 09 358 4644 E franchisiing@rodneywayne.co.nz W rodneywayne.co.nz
7 50+ M 021 878 335
S-T Franchise and Business Opportunities
Signature Homes Home & Building
sKids Leisure & Education
Smith’s
Snap-on Tools Auto Services
Origin
&
$150,000 Winner of the 2016 FANZ Supreme Franchise System award, we have 34 years’ experience building homes for Kiwis from 11 franchises supported by a National Office. If you have building or construction management experience and are looking for your next opportunity, please contact our CEO.
11 11 Paul Bull P 09 415 2468 E paulbull@signature.co.nz W signature.co.nz
$45,000 Established in 1996 and now in over 100 schools offering before-school, after-school and holiday programmes for primary school children. Would suit people who are looking for a change in lifestyle and who enjoy the company of children. 100+ 100+ Holly Strever M 021 974 221 E holly@skids.co.nz W skids.co.nz
$200,000 Smith’s Sports Shoes’ biggest strength is the relationship between franchisor, franchisee and suppliers. What you can expect from the Smith’s team includes integrity, fun, and profitability. We focus on team building and provide support and training. Seeking people with vision, great attitude and communication skills.
$52,000 A unique opportunity to own your own business, built on a sound foundation of almost 90 years of experience. Snap-on franchisees are independent business people, controlling all aspects of their franchise and working flexible hours as needed to accomplish their personal goals.
$450,000 Internationally recognized brand that proves innovation is the key to brand agility
P.O.A Soul Origin’s taking our Aussie vibes to New Zealand, and we’re on the hunt for food lovers with a dash of personality! We’re talking fresh bites, delish coffee, and SO much flavour served with a friendly grin. Let’s make it official!
our help, you’ll be up and running in your own profitable business in no time, backed by the world’s oldest and largest manufacturer of commercial laundry equipment.
No prior experience required.
Spot X Cleaning,
We play to win by delivering world-class retail experiences, inspired by sport, executed with style. Stirling Sports will provide all the training and support to build and sustain your business. Opportunities available throughout New Zealand. Retail experience is an advantage but not essential.
P.O.A. We are now expanding and seeking builders and construction
regions.
Retail $150,000 The preferred home and office organisation specialists providing solutions to New
customers.
Streetwise Coffee Food & Beverage $180,000 Designer-built, takeaway coffee outlets specialising in coffee for people on the go.
Stroud Homes Home & Building $95,000 Stroud Homes offer a fresh approach to building new homes for your customers.
Subway Food & Beverage $250,000 The world’s largest quick service submarine sandwich and salad franchise.
Sushi Sushi Food & Beverage
Super Shuttle Business & Commercial
15 15 Chris Smith M 021 733 981 E chrismsmith@xtra.co.nz W smithssportsshoes.co.nz
14 5000 Stacey Gilbert P 0800 762 766 E sota.franchise@snapon.com W snapontools.com.au
2000+ M 0061 435 841 811
2 159 Trudy Turnbull P
$400,000 Super Liquor provides ‘Super Service’ and a ‘Super Range’ of products in 180+ stores throughout New Zealand. If you are energetic, ready to take on a new challenge (or maybe you are already in the liquor industry), then we want to talk to you. 188 188 P 09 523 4064 E enquiries@superliquor.co.nz W superliquor.co.nz
$400,000 In 1998, we had aspirations to change how people eat sushi. Our dream - take from highend Japanese restaurants and make a fresh, healthy on-the-go meal. Now with 175+ stores, our success is focused on premium quality, authentic Japanese ingredients and local fresh produce.
Stanley Greene M 0274 362 140 E stan@sushisushi.co.nz W franchise.sushisushi.co.nz
$90,000 Super Shuttle has grown into New Zealand’s favourite airport transfer business. 120 120 P 09 522 5100 Swimart Pool & Spa
$50,000 Australasia’s most experienced chain of pool & spa specialists. Swimart commenced business in Sydney in the early 80s and since that time has grown through the provision of expert friendly advice and superior customer service to be the market leader in the pool and spa service sector.
$83,000 The Alternative Board, a leading international franchise organisation, seeks franchisees to facilitate peer board meetings and offer executive coaching to local business owners. With a background as an executive, coach, consultant or business owner, you will help businesses achieve more profitability, productivity and personal fulfilment.
6 78 Sam Benner M 027 368 6877 E sam.benner@swimart.co.nz W swimart.co.nz
13 300+ Alfredo Puche M 027 427 9172 E apuche@thealternativeboard.co.nz W thealternativeboard.co.nz
You don’t need to be a baker; our excellent training course teaches you how. 33 220 Sean O’Connor M 0061 427 680 221 E seano@cheesecake.com.au W thecheesecakeshop.co.nz
high
luxurious Christmas decorations. A profitable seasonable business.
11 P 07 839 6209
67 450 Brad Jacobs
The Shed Specialists Co Home & Building
The Wheel Magician Auto Services
Transform
$25,000+ Join a business that is cutting-edge, with a distinct advantage over competitors. Work directly alongside manufacturers and customers to construct custom-made, fit-for-purpose sheds. Highly profitable business model with excellent support systems in place, customers ready and waiting. Investment covers fees, tools and equipment are additional.
$69,750 We have developed a system which provides mag wheel repairs to a very high standard in a short space of times. This means you have delighted customers and complete lots of jobs in a day. Well-established franchise opportunity available for the right person.
3 40+ Elenora Lawrence P 0800 733 858 E franchise@thelocalguys.co.nz W thelocalguys.co.nz
4 4 Cheryl Roberts / Nicola Bow M 027 280 8599 M 022 194 8747 E nicola@firstfranchise.co.nz W officeprofessionals.co.nz
5 5 Nicola Bow M 022 194 8747 E nicola@firstfranchise.co.nz W shedspecialists.co.nz
14 14 Alan Thomas P 0800 537 233 E enquiries@wheelmagician.co.nz W wheelmagician.co.nz
$250,000$350,000 Think Water is Australasia’s leading network of independently owned irrigation water services solutions with over 60 stores. We specialise in the design and implementation of the most water-efficient irrigation and water management programmes for clients. 22
$40,000 Owning a TLC Softwash franchise presents a lucrative opportunity to become a business owner in New Zealand’s growing exterior cleaning industry. With full support from the franchise support office, franchise owners can build a scalable and highly profitable business.
Zealand’s largest independent toy retailing group since 1976, best range nationwide.
Health & Beauty $80,000 Transform Clinic is a well-established, successful appearance medicine, laser and beauty franchise.
Trident Homes Home & Building $75,000 100% New Zealand-owned Trident Homes are seeking skilled, experienced trade-qualified craftspeople.
$125,000$450,000 Seize the opportunity to be part of New Zealand’s biggest discount store brand where quality meets affordability. Having established 34 thriving stores across NZ and Fiji in just
Professional home services franchise providing flexible, multi-serviced businesses for 43+ years. Exclusive territories, paid training, established customers, income guarantee. Indoor and/or Outdoor opportunities available nationwide. Actively seeking motivated franchisees wanting to succeed. Multi-award winning systems, ongoing support and business mentoring provided.
Aramex see page 22 P 06 833 6333 E recruitmentnz@aramex.com W aramex.co.nz/franchising/regionalfranchise/
Chatime Nathan Bonney M 0275 393 022 E nathan@iridium.net.nz
CrestClean see pages 2 and 59
Jim’s Test & Tag see page 22
Grant McLauchlan M 027 479 6415
E grant@crestclean.co.nz W crest.co.nz/business_ opportunities-nz
Malcolm Bradley P 0800 454 654 M 027 450 1606
E malcolm.bradley@jimstestandtag. co.nz W jimstestandtag.co.nz
Papa Johns Nathan Bonney M 0275 393 022 E nathan@iridium.net.nz
V.I.P. Home Services
see page 41
Estelle Logan
P 0800 847 496
E franchisemag@viphomeservices.nz
W viphomeservices.co.nz
Business & Commercial Aramex, formerly known as Fastway Couriers, is an award-winning franchise system that provides local and national courier and freight services at competitive prices. Over 35 years’ experience, multiple industry awards and franchises across New Zealand, Aramex is one of New Zealand’s most successful and trusted freight companies.
Food & Beverage Since 2003, Chatime has redefined tea with inventive, fresh and flavourful concoctions. With over 1300 outlets globally, Chatime offers a refreshing opportunity to dive into the entrepreneurial world! Become the Master Franchisee or Area Developer in New Zealand and share in our global success It’s Time for Tea with Chatime!
Business & Commercial CrestClean regional master franchises suit administrators, sales people or managers with people, business and accounting skills who are interested in working in the cleaning industry. Must be customer-oriented.
Business & Commercial Entrepreneur required to take this fantastic opportunity with passive income and potential to the next level. We are looking to appoint regional master franchisees in Auckland, Wellington and Taranaki to assist existing franchisees increase sales and market penetration, and be responsible for opening up approximately 20 new areas. Full training facilities are provided and back-up and support from Jim’s Test & Tag.
Food & Beverage Bring Papa Johns famous quality and fresh ingredients to New Zealand! As master franchisee, you’ll join a globally recognized pizza family known for better ingredients and better pizza. With every slice crafted for perfection, Papa Johns is committed to helping you succeed. Share Papa Johns passion for quality and deliver unforgettable pizza moments across Aotearoa!
Home Services Regional master franchisees. Lawnmowing/gardening and home cleaning. Your desire to work with people and a commitment to quality and customer satisfaction will help you realise the potential of the business. A proven record of people management and sales experience together with sound work ethics honesty and integrity required. Suitable for couples or individuals.
Ziebart Nathan Bonney M 0275 393 022 E nathan@iridium.net.nz Auto & Marine Services Ziebart is the world’s #1 franchise in vehicle appearance and protection. Master franchise opportunity now available in New Zealand. Backed
ACCOUNTANTS
BDO With 16 offices, BDO is NZ’s fastest growing chartered accounting and business advisory firm. Our franchise specialists offer bespoke services in due diligence; structure reviews; appraisals; agreements, strategic planning; full accounting, audit, tax advisory and support services; raising capital and finance. Smart New Zealand business, backed by BDO.
Franchise Accountants 38 39 70 Save time, money and tax by benefiting from our specialist franchise advice and proven accounting solutions. Your success is our business. Ring now 0800 555 8020. Specialist franchise accounting solutions including due diligence, benchmarking, budgeting, valuations, business mentoring, tax planning, cashflow management and reporting software systems.
Inspired Accountants
70 We are chartered accountants who specialise in franchising. Having a look under the bonnet (due diligence) is key when buying a business. Wherever you are we tailor solutions to meet your due diligence needs, using our expert knowledge, key contacts and modern technology. Inspired Accountants – Inspiring You.
Nexia New Zealand Nexia New Zealand are franchise accounting and business advisory experts with broad experience in all aspects of franchising. If you own a franchise, are thinking of buying one, or want to franchise an existing business, we have all the expertise to help you succeed.
OneTeam 72 OneTeam is a Chartered Accounting practice dedicated to delivering specialised services in accounting, bookkeeping and business advisory. Our expert team is committed to providing high-quality, value-driven solutions that meet the unique needs of our clients. Partner with OneTeam today and achieve your financial goals with confidence.
Orb360 Orb360 provides franchise owners and prospective franchise owners with financial support from all angles, helping you stay on top of everything from cash flow and tax compliance to forecasting and future-proofing your business. Our franchise specialist accountants have over ten years of experience.
National Tristan Will P 04 472 5850 E tristan.will@bdo.co.nz W bdo.nz/franchising
National Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz
National Craig Weston M 021 309 309 E craig.weston@inspired.co.nz W inspired.co.nz
National Scott Travis P 09 448 3232 M 021 414 569 E stravis@nexiaauckland.co.nz W nexia.co.nz/industries/franchising
National Manoj Vagh P 09 524 6178 M 021 353 301 E manoj@oneteamca.co.nz W oneteamca.co.nz
National Sauvruth Sanjay/Jay Changlani M 022 3456 107 M 0210 763 762 E sauvruth@orb360.co.nz W orb360.co.nz
Westpac New Zealand Ltd
use our 145 years’ experience in business banking, giving your business the support it needs to grow and succeed.
CFI Finance provides leases, loans and other financial products that help our customers establish new businesses or grow and develop existing ones. With exceptional service and an easy application, we are faster, more flexible and more able to meet the needs of our customers.
29 76 Westpac is New Zealand’s most experienced bank in franchising and the only bank offering dedicated franchise specialist managers throughout the country.
Westpac has a high level of expertise in the franchise industry; this has been built up over the past two decades by working closely with franchisors, franchisees and industry specialists. The resulting depth of experience enables us to provide you with informed specialist advice regarding franchise funding and franchise specific transactional solutions.
Specialists in franchise financing:
Auckland/Northland - Sujam Ratnayake
South Island – Rachel King
FRANCHISE CONSULTANTS
Franchise Accountants 38 39 70 Specialist advice on franchise system development, feasibility studies, recruitment, documentation, manuals, ongoing mentoring, strategic planning and partnering to grow your business.
Franchize Consultants (NZ)
Tereza Murray Franchising
The Franchise Coach
LAWYERS
56 Specialists in franchise development, strategic planning, legal briefs, systems and manuals, recruitment processes and documentation, ongoing mentoring and sound advice on franchising and licensing. Recognised as New Zealand’s leading management consultancy specialising in franchise development. Experience with many of NZ’s top franchised companies.
We develop cost-effective franchise systems that help small businesses grow with confidence. Our tailored strategies deliver profit, performance and scalable success, giving owners everything they need to expand without the overwhelm. Practical, proven, and ready when you are.
72 Comprehensive advice on franchise system development. Feasibility studies, manuals, documentation, legal briefs, franchisee recruitment, exporting and importing, mediation and ongoing mentoring to grow your business. The Franchise Coach has been a major contributor to the success of franchising in New Zealand since 1983. Consultants, trainers and speakers.
ASCO Legal 40 At ASCO Legal we have a fresh perspective on the practice of law, a client-centred one. Our team is friendly, approachable and efficient. We enjoy helping both our franchisor and franchisee clients get the most benefit out of franchising, providing quality pragmatic advice.
Brookfields Lawyers Expert franchise lawyers. Fixed price packages. Urgent advice is no problem.
Duncan Cotterill Enterprising full service law firm with offices nationwide. Experts in franchise system establishment, network growth and international expansion. Covering all your franchise and broader business needs, including distribution networks, supply chains, intellectual property, employment, health and safety, property/leasing, acquisitions and sales, immigration and dispute resolution.
Franchise Law Franchising law is a specialised field - it’s vitally important to take advice from a firm with the right expertise. The team at Franchise Law have 25+ years’ experience, helping major brand franchisors sell businesses, and new franchisees buy their own businesses with full confidence.
Gaze Burt Lawyers providing full legal services for franchisors and franchisees including advice and documents relating to franchise development, franchise evaluation, risk management, transactional management and dispute resolution. Our experience is extensive over many years and we understand the important and significant fundamentals required for quality franchising.
Gibson Sheat Lawyers 72 Comprehensive legal advice for franchisors and franchisees. All franchise documentation. We’ll sort out issues at the outset, before they become problems. If things have already turned pear-shaped our mediation and franchise dispute specialists can assist.
Goodwin Turner Commercial Lawyers 3 Goodwin Turner Commercial Lawyers aims to provide a modern, friendly, client-focused and efficient approach to your legal business requirements, with a genuine focus on adding value to your business.
Harmans Lawyers A Christchurch based firm offering comprehensive legal services for franchisors and franchisees including franchise and disclosure documentation, employment, leases, financing, dispute resolution and business structures. Full service legal firm that prides itself on being solution driven. Franchise specialists with a proven track record.
Jackson Russell Lawyers Your business needs specialist franchising advice and an experienced legal team that covers all areas of business law. Jackson Russell is a full service law firm that will get to know your business, tailor advice to your business objectives and guide you through the process.
National
National
E
W
National Greg Taylor
P 0800 ASK BNZ
E greg_taylor@bnz.co.nz
W bnz.co.nz/franchise
National Customer Service P 0800 456 687
E hello@cfifinance.co.nz W cfifinance.co.nz
National Daniel Cloete P 0800 177 007
E franchising@westpac.co.nz W westpac.co.nz
National Philip Morrison P 0800 555 8020
E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz
National & Worldwide Dr Callum Floyd P 09 523 3858
E callum@franchize.co.nz W franchize.co.nz
National Tereza Murray P 027 471 7337
E tereza@terezamurrayfranchising.co.nz W terezamurrayfranchising.co.nz
National & Worldwide Stewart Germann M 021 276 9898 E stewart@thefranchisecoach.co.nz W thefranchisecoach.co.nz
National & Worldwide Alistair van Schalkwyk P 09 308 8071 M 021 0274 2011 E alistair@ascolegal.co.nz W ascolegal.co.nz
National P 0-9-979 2109 E law@brookfields.co.nz W brookfields.co.nz
National Hamish Walker P 04 499 7809 M 027 288 2339 E hamish.walker@duncancotterill.com W duncancotterill.com
National Thada Chapman P 0800 Solicitor M 021 309 233 E thada@franchiselaw.co.nz W franchiselaw.co.nz
National Michael Bright P 09 414 9800
E michael.bright@gazeburt.co.nz W gazeburt.co.nz
Greater Wellington Claire Byrne P 04 916 7483 M 029 916 7483 E claire.byrne@gibsonsheat.com W gibsonsheat.com
National & Worldwide Scott Goodwin P 09 973 7350 M 027 700 7396
E scott@goodwinturner.co.nz W goodwinturner.co.nz
National Mark Sherry P 03 352 2293 M 021 524 890
E mark.sherry@harmans.co.nz W harmans.co.nz
National Darryl King P 09 300 6935
E darryl.king@jacksonrussell.co.nz W jacksonrussell.co.nz
Specialist Advisors
company page number description
Lane Neave
Lane Neave is a full service law firm with offices in Auckland, Wellington, Christchurch and Queenstown. We have a dedicated franchising team experienced in advising both franchisors and franchisees on all their legal requirements. Our clients include large nationwide franchisor chains through to individuals.
LegalVision LegalVision helps franchisors and franchisees across New Zealand and Australia, offering unlimited legal assistance through our membership model. Our experienced franchise lawyers can assist with drafting and reviewing franchise documents, trade mark registration, leasing, employment, disputes and compliance with consumer laws.
MacDonald Lewis Law
Martelli McKegg Lawyers
Mortlock McCormack Law
North End Law
Expert franchise lawyers who specialise in fixed price packages for legal services. A specialist firm based in Parnell offering sound, practical and timely advice, we can assist with all business legal requirements.
Experienced franchise and business law advisors focussed on helping clients to succeed. All areas of franchising, including franchise documentation, business sales, retail and commercial leasing, licensing, supply and distribution, brand protection, health and safety, immigration, employment and dispute resolution. Advice in Mandarin and Cantonese.
Christchurch-based franchise experts advising clients locally and nationwide. Specialist advice for franchisors and licensors wishing to set-up and operate, and for franchisees regarding all aspects of their franchise. Full range of associated commercially-focused and cost-effective legal services provided.
Hamilton based law firm with over 25 years’ experience advising franchisors and franchisees. We can assist with drafting or reviewing franchise documentation and specialise in assisting with franchise disputes, franchise exits and all associated commercial advice.
Quantum Law 43 Specialists in franchise and business law. If you seek prompt and technically-sound legal advice delivered to suit your commercial objectives, please contact us. With a wealth of franchise, business and corporate law experience, you will be in safe hands.
Simpson Grierson Specialists in franchise systems including structuring, documentation, human resources, property, taxation and transactions.
Sladen Legal Provision of expert advice and legal services to private enterprise seeking to conduct business in Australia with specific expertise in start-ups, business law, property, intellectual property, employment law, taxation and superannuation, franchising dispute resolution and litigation. Service all of Australia; office in Melbourne, Victoria.
Stace Hammond Stace Hammond is a business law firm with offices in Hamilton and Auckland.
Steindle Williams Legal Limited With 20+ years of experience acting for franchisors and franchisees nationally, we specialise in clear, commercially focused legal advice. We are a full-service law firm with commercial, litigation and private client teams. We cut through complexity to deliver clear, outcomes-focussed advice.
Stewart Germann Law Office, Lawyers and Notary Public
17 New Zealand’s longest established specialised franchise law firm with over 40 years’ experience. Expert legal advice to franchisors and franchisees nationwide. Winners of 2024 Global 100 – Franchise Law Firm of the Year – NZ and Corporate International Global Awards Franchising Law Expert of the Year in NZ - 2024.
location FANZ get more information
National Anna Ryan P 03 377 6395 E anna.ryan@laneneave.co.nz W laneneave.co.nz
New Zealand & Australia Georgina Toomey P 0800 005 570 E georgina@legalvision.co.nz W legalvision.co.nz
National & Worldwide Tim Lewis P 09 307 3324 E info@mllaw.co.nz W mllaw.co.nz
National & Worldwide Steven Lee M 021 728 892
E steven@martellimckegg.co.nz W martellimckegg.co.nz
Canterbury & National Kent Yeoman P 03 343 8453 M 021 517 601 E kent@mmlaw.co.nz W mortlock-mccormack.co.nz
Hamilton, Waikato & National Justina Knox P 07 849 9726 M 07 849 9726 E jknox@northendlaw.co.nz W northendlaw.co.nz
National & Worldwide Harshad Shiba P 09 302 0070 M 021 407 228 E contact@quantumlaw.co.nz W quantumlaw.co.nz
National Richard Watts P 09 977 5182 M 021 895 931 E richard.watts@simpsongrierson.com W simpsongrierson.com
Australia Alicia Hill P 0061 3 9620 9399 M 0061 484 313 865 E ahill@sladen.com.au W sladen.com.au
Auckland & Hamilton Patrick Learmonth P 09 306 6874 E pml@shg.co.nz W stacehammond.co.nz
National James Stewart P 09 553 9239 M 021 028 66783
E james.stewart@swlegal.co.nz W www.swlegal.co.nz
National & Worldwide Stewart Germann / Khushbu Sundarji P 09 308 9925 M 021 276 9898 E stewart@germann.co.nz W germann.co.nz Wynn Williams 33 The Wynn Williams team understand franchising and have global experience advising brand owners/franchisors, master franchisees, investors and franchisees. We are known for our trans-Tasman expertise and can quickly assist you to assess and grow your business in the New Zealand market.
National Katrina Hammon P 09 300 2647 M 021 221 8847 E katrina.hammon@wynnwilliams.co.nz W wynnwilliams.co.nz
• Buying or selling franchises
• Franchising businesses
• Franchising disputes FROM CAPE REINGA TO BLUFF For 20+ years, Claire has advised on:
We have helped over 150 companies develop their systems and pursue their franchising goals. Phone Stewart on 021 276 9898 www.thefranchisecoach.co.nz
Your Franchise’s Friendly Business Partner!
Tired of the usual number crunchers? Experience a fresh approach with our personable chartered accountancy services tailored for franchisees.
Personalised Compliance Care
Proactive Financial Insights
Hands-On Business Support
We’re not just accountants; we’re your partners in success. Let’s grow together! 09 524 6178 | Manoj@oneteamca.co.nz www.oneteamca.co.nz
ABC Business Brokers Business Brokers Specialist business sales company selling franchises for 20 years with branches nationwide. At all times, we place the greatest value on confidentiality, professionalism and innovation. Your business is our business.
Bidfood Food & Beverage Bidfood New Zealand is the country’s largest foodservice wholesaler, operating 24 regional branches and supplying food, beverages, kitchen essentials, and specialty products—backed by next-day delivery six days a week and the user-friendly MyBidfood ordering platform
Cashpoints New Zealand Limited Software Platform Cashpoints is like having your own loyalty programme...but better! An NZ-based rewards/loyalty programme with fixed-fees, instant rewards, flexibility, customer data and full control as to how you use it - without the cost or complexity of building your own programme.
CDM Commercial Design & Management
Fit-out/Project Management
Specialising in new builds, fit outs and refurbishments. CDM has 35 years’ expertise and delivers endto-end solutions. Our highly professional team ensures consistent, budget-friendly, high-quality builds across sites nationwide. Hassle-free and reliable. Empowering franchises to scale up fast, we get the job done.
Citation HR HR Management A growing focus on compliance in the franchise sector has increased the need for best-practice workplace management across a franchise system. Citation HR’s combination of HRIS and telephone advice can help every franchisee navigate around complex workplace matters with confidence.
4 Corporate Apparel NZ’s largest uniform and promotional products business. We supply and brand quality uniforms, including polo shirts, corporate wear, sportswear, hospitality wear, plus a range of corporate gifts. Contact our national accounts team to help you manage your brand on a national basis.
The peak body representing the franchise community. Franchise members are required to submit their agreement and disclosure documents to ensure compliance with our codes of ethics and practice before being accepted into membership and biennially thereafter. Affiliate members are suppliers to the franchise sector.
Franchise Media Training Media Training Franchise Media Training has two core services. It helps franchises grow their bottom lines by showing them how to generate their own news media publicity. Secondly it prepares franchises for possible negative media attention that can destroy entire brands overnight.
Franchise Relationships Institute
Franchise Research & Development
Franchisee selection systems, satisfaction surveys, recruitment and training for franchise management. Assistance with organisational change and restructuring, conference presentations on managing the franchise relationship.
The Franchise Formula Franchise Coaching Recruit great people, train, coach and mentor them and you’ll have a world-class franchise. Ann Andrews specialises in working with high-performing teams. Chris Baker is an expert ‘profiler’. Together, they can help you find, motivate and achieve top class performance out of ALL your franchisees.
Gallagher Insurance Gallagher is one of the leading insurance broking companies in New Zealand. We guide master franchisors on the complex insurance and risk management programmes necessary for successful franchises and provide face-to-face advice to individual members.
Geotech Information
35 Network & Location Planning Founded in 2003, Geotech provides strategic network and location planning services to franchised businesses across South East Asia. Our particular expertise utilises data and science to help underpin location planning decisions across the retail industry. We have worked with many well-known international brands.
Iridium Partners 36 Franchise Recruitment Unique in the NZ market. Experienced franchise recruitment, operational and HR professionals who connect franchise brands and potential franchisees. We work directly with a number of leading brands. Our networks are extensive, our proven expertise extends over commercial property, franchise growth, development and recruitment.
National Steve Smith P 09 630 3004 E steves@abcbusiness.co.nz W businessesforsale.co.nz
National Luke Nicholas M 021 535 693 E luke.nicholas@bidfood.co.nz W bidfood.co.nz
National Ian Sutcliffe P 09 242 4462 M 027 566 8851 E ians@cashpoints.co.nz W partners.cashpoints.co.nz
National Jacqui Henderson P 09 479 7140 E jaqui@cdmlimited.co.nz W cdmlimited.co.nz
National Trish Kilburn P 0800 005 635 M 027 318 5585 E ptk@citationgroup.co.nz W citationgroup.co.nz/hr
Branding Cumulo9, digital solution experts ensuring your company communication is consistently and securely delivered. A complete omni-channel solution offering marketing campaigns, transactional emails, compliance, audibility, tracking and data management. A suite of products providing a cost-effective solution for seamlessly branded and deliverable business communication. New
E chris.hogg@cumulo9.com W cumulo9.com
National Peter Smythe P 021 339 800 E peter@businessfranchise.co.nz W embroidme.co.nz
National Katrina King P 09 274 2901 E contact@franchise.org.nz W franchiseassociation.org.nz
National
New Zealand & Australia Greg Nathan P 0061 418 157 701 E gregnathan@franchiserelationships.com W franchiserelationships.com
National Chris Baker E chris@peoplemaps.co.nz
National Paul Kuhn P 04 802 0168 M 027 671 1122 E paul.kuhn@ajg.co.nz W ajg.co.nz
South East Asia Jeff Vassel M 0061 421 684 444 E jeffv@geotechinfo.com.au W geotechinfo.com.au
National & Worldwide Nathan Bonney M 0275 393 022 E admin@iridium.net.nz W iridium.net.nz Ideagen Op Central Software Platform Ideagen Op Central is an AI powered global software platform, helping businesses manage every aspect of their daily operations. Our software specialises in managing standard operating procedures (SOPs), training, audits, communications and incidents for franchises and multi-site organisations.
&
We sell businesses. NZ’s most awarded business brokerage. 300+ sales specialists. 30,000+ owners have trusted LINK to sell their business. Whether you’re looking to grow your franchise, sell your franchise or buy a franchise, you’ll want to partner with LINK.
MYOB Accounting & Payroll Software MYOB offers easy online accounting software that has everything you need to take care of your franchise business, including POS and payroll solutions. Whether you’re a small or large franchise, or a franchisor managing multiple franchise sites, MYOB has the solutions.
PCI Projects
Fit-out/Project Management
PCI Projects are retail specialists in design, project management, and construction. We work nationwide, offering transparent, open-book delivery with no hidden costs. Our tailored services support fit-outs, roll-outs, and planning ensuring value, clarity, and alignment with each client’s operational and financial goals..
Speedy Signs 4 Signs & Graphics With 25 years in business, Speedy Signs has the experience, expertise and reputation in nationwide franchise signage. Contact our National Accounts Manager for a complete signage solution, from design to installation, ensuring your franchisees are brand compliant, right throughout the country
Team Fusion International Ltd
Team Fusion International Ltd, led by Gaelene Adams Love, a Business Leadership & Relationship Coach, empowers individuals, partners and couples in business to do better business together. For 20 years, Gaelene has helped businesses grow, focusing on health relationships as the foundation of success.
The Induction App 47 HR Management The Induction App revolutionises onboarding for Franchisors and Franchisees, ensuring a seamless, digitised experience. Streamline paperwork, standardise tasks and training, and monitor progress with ease. Create consistency and enhance engagement throughout the onboarding journey, empowering them to succeed right from the start.
Tranxactor 50 Software Platform Tranxactor is a leading provider of Consumer Loyalty, CRM, Gift Card, and Payment solutions to NZ Retail and Hospitality. Tranxactor clients include franchised and company-owned groups, from less than 10 locations to several thousand, connected in real time to our cloud processing platform.
Waipuna Hotel & Conference Centre
40 Conferences & Events Hotel accommodation with fully integrated conference centre suitable for small meetings through to international conventions. Full food, beverage and leisure facilities complete the offering. “World famous in New Zealand”, Waipuna Hotel and Conference Centre is an icon in the mid-range meetings and leisure market.
Worldwide Nicola Vass P 0061 370 360 362 E nicola.vass@ideagen.com W opcentral.com.au
National Nick Stevens P 0800 546 528 E link@linkbusiness.co.nz W linkbusiness.co.nz
National Gary Pickering P 0061 3 9960 6678 E gary.pickering@myob.com W myob.co.nz/franchise
Auckland & National James Cameron P 022 390 0895 E james@pciprojects.co.nz W pciprojects.co.nz
National Peter Smythe P 021 339 800 E peter@businessfranchise.co.nz W speedysigns.co.nz
National Gaelene Adams Love P 021 453 886 E gaelene@teamfusion.co.nz W teamfusion.co.nz
New Zealand & Australia Sussan Ockwell P 021 355 150 E demo@inductionapp.co.nz W inductionapp.co/franchisors
National Gurdeep Talwar P 09 369 5832 E sales.nz@traxactor.com W tranxactor.com
Greater Auckland Area Shelley Trutsch P 09 526 3008 E shelleyt@waipunahotel.co.nz W waipunahotel.co.nz
Beyond our shores
Business deals can be complex, especially for small and mid-sized businesses. Buying or selling a company, expanding a franchise, raising capital – these all take trust, accessibility and the right tools. EdenX makes that process easier, faster and within reach.
Franchise New Zealand is now partnered with edenX (Asia/Pacific) and Eden Exchange Australia, to help your brand reach even further and provide more opportunities than ever before. With Franchise New Zealand, Eden Exchange and edenX you can now reach clients, franchisees and investors across New Zealand, Australia and Southeast Asia.
EdenX is backed by SC Ventures and regulated by the monetary authority of Singapore, connecting the right people to the right opportunities, using AI matching, automated workflows, and targeted marketing. But it’s not just about tech, it’s about trust. Behind every deal is a person making a big decision.
Raghu Rajakumar, the founder of Eden Exchange, answers our questions about how the newly formed edenX group came about, what services it can offer and how these are helping businesses achieve their goals.
How did this collaboration between EdenX, Eden Exchange and Franchise New Zealand come about?
“This collaboration came about quite organically. As edenX continued to expand across the region, it was clear that combining our APAC distribution network with Franchise New Zealand ’s trusted local media would create something genuinely powerful. Eden Exchange had long been building digital infrastructure for business sales, franchise sales and capital raising across Australasia.
“Franchise New Zealand media contributed decades of market insight and engagement as the go-to resource for Kiwi franchisors, bringing credibility and expert content. Together, we now offer an extended digital platform and the local trust needed to transform the deal-making process in New Zealand, as well as in our other regions of focus.
“The three brands now operate as part of one ecosystem, offering an integrated solution that supports franchisors and business owners through every step of their growth journey. Whether you require a seamless approach to finding master licensees across the APAC region, are looking for high net worth buyers for your business network, or an innovative approach to raising capital, the edenX group of companies provides solutions that are hard to beat.”
What makes this new partnership so powerful?
“What makes this new partnership so powerful for franchisors and business sellers is the combination of reach, trust and technology. We are automating lead generation, tracking buyer behaviour, and streamlining the recruitment and sales process.
“The partnership allows franchisors and business sellers to access a distribution network that spans both local and international markets.
“We’re not just offering advertising, we’re providing a deal distribution network that includes qualified buyers, family offices, franchise investors, and capital partners across Australasia, New Zealand and Southeast Asia. The result is faster, better-matched outcomes for businesses looking to grow, raise capital, or exit successfully.”
Thanks to its partnership with edenX, Franchise New Zealand can now help your business find more opportunity across the Asia Pacific region.
Image: www.stock.adobe.com/AddMeshCube
What services are offered, and how are they helping or changing business in APAC?
“EdenX operates as a full-service distribution network for business sales, capital raising, and franchise growth. Key offerings include:
• Targeted merger and acquisition, franchise sales, recruitment and capital raising campaigns via our investor distribution network
• AI-powered matching with buyers, franchises, investors, and partners
• An end-to-end M&A platform and private deal network, providing integrated market services for buying and selling businesses, and raising capital
• Access to a trusted advisor network across the deal making space
“We’re changing the game by making complex deals more accessible and scalable. Our clients benefit from faster turnaround times, better conversion rates, and access to an investor-ready and buyer ready distribution network that spans multiple jurisdictions.”
Who are the main customers you’re helping and what sort of results are you seeing?
“Our main customer groups include:
• Growth-stage franchisors expanding into new markets
• Established franchisors looking for new opportunities
• SME business owners preparing for succession or exit
• Capital-raising companies in sectors like property, fintech, and healthcare
• Advisors and brokers needing access to a broader distribution network
“A standout recent example was helping a disability services franchise raise capital and secure its first Australian master franchisee through our network. We successfully ran an expression of interest campaign with more than a hundred interested counterparties enquiring.
“We also successfully ran multi-million-dollar expressions of interest campaigns for a property trust in Australia which specialises in providing housing support for people living with disabilities, via our wholesale investor distribution network. It’s about connecting the right people with the right opportunities – efficiently and at scale.”
What’s next – and how can people get involved?
“The next stage is to deepen our footprint in New Zealand by expanding the distribution network locally, working closely with franchisors, advisors, and investors to deliver results. We’ll also continue to onboard new partners and refine our AI-matching tools for even stronger deal curation.
“For those looking to grow their franchise, raise capital or prepare for sale, we encourage you to connect with us online, reach out directly or ask the team at Franchise New Zealand for a personal introduction. Our distribution network and tools are designed to help you succeed – whether you’re selling one franchise or scaling globally.”
edenX www.edenx.global www.edenexchange.com
Contact Raghu Rajakumar 0061 409 971 611 raghu.rajakumar@edenx.global Advertiser Info
