Franchise New Zealand - Year 31 Issue 03 – Spring 2022 Published on September 15, 2022

Page 22

ingredients for success in the food biz find the right franchise | new opportunities | territories explained THE RECIPE endorsed by Westpac Directory of Franchising Over 275 different franchises Spring 2022 Year 31 Issue 03 $8.95 BUY YOUR OWN BUSINESS

The Supreme Award recognises excellence within a robust franchise system. The judges commented, “This is an outstanding, successful and very well-structured franchise system, with clear measures of business performance in all dimensions.”

CrestClean is proud to have achieved one of New Zealand’s most prestigious business awards... the Westpac Franchise System of the Year 2021

“ Grant McLauchlan | CrestClean Managing Director

Winning this award refects 25 years of great work, and the success of our 672 franchise teams working the breadth of New Zealand. It’s all about the people it’s a real team effort.

We have franchise opportunities all around New Zealand. Call now to be part of an award winning team 0800 273 780 or visit Find us at @crestfranchises

CrestClean also won Business to Business Franchise System of the Year. These are great accolades to achieve in our 25th year of business, recognising how well we look after and support our team of franchisees.

Supreme Award Winner

Goodwin Turner are a modern and forward thinking law frm, we understand what it takes to turn a thriving business into a viable franchise by laying the legal foundations to help you reach your goals.

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Goodwin Turner are franchise specialists with a team of industry leading legal experts. You can be assured of receiving practical commercial advice and individually tailored solutions that will add value

We have worked with many fantastic franchise systems and have a deep understanding of the steps you must take to fully realise the potential of your franchise opportunity including franchise agreements, leases, disputes, employment requirements and contractual obligations.

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It’s also a good time to consider a fresh approach to your legal requirements.

A new season can be a time when people are looking for new franchise opportunities that put them in greater control of their own fnancial destiny.


Today, the move to plant-based alternatives is attracting a lot of attention. An article about McDonald’s plant-based burger trials (page 16) got a lot of comments on our Facebook page, but it’s just one of many new trends. If you are looking at buying a food franchise, I think you’ll find the cover story fascinating reading. In addition, you’ll find specialist articles on funding a food franchise (page 22) and financial management for food franchisees (page 43), as well as plenty of profiles of food franchises and franchisees.

When we started planning the cover story for this issue a few months ago, one of the questions we asked ourselves was, ‘Is it too soon to talk about food franchises?’ The hospitality sector had been through such difficulties.

by CDQ

Wherever you look, we hope you enjoy reading about the opportunities in food and all sorts of other sectors.

for Marketers P

So we talked to a few of the leading players in the industry and they said, ‘Yes please, we’ve had our challenges but there’s so much going on and there’s so much about to happen that it would be good to tell people.’ And the more we found out, the more interested and excited we became.

The food biz has always thrived on change. Back in 1987, working in the UK’s largest fast food franchise, I was one of the team that launched a new all-vegetable burger on the market. It didn’t pretend to be a meat substitute: it had a unique flavour and texture all its own, and it became one of our most popular new product launches ever.

find expert articles on specific topics like franchise territories (page 44) and the legal implications of franchisor funding (page 58). And Greg Nathan follows up his talk at the National Franchise Conference (page 28) with an article on franchise relationships (page 52).

4 Published by: Franchise NZ Marketing Limited PO Box 308 089, Manly 0952 New Zealand P 0800 FRANCHISE (0800 372 624)

Of course, franchising isn’t all about food, so there’s lots of advice for business buyers in other sectors, too. We help you work out what’s the best franchise for you (page 32), suggest some questions to ask franchisors about the support you’ll get (page 41) and look at the benefits of buying a new business rather than an established one (page 64). There’s a guide to more sources of information on page You’ll82.also

Publisher,Lord Franchise New Zealand PS. If you want another free print or digital copy of this magazine for yourself or a friend, call 0800 FRANCHISE or visit Westpac New Zealand Franchise Awards 2022

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Principal: Paul

Food franchises are always popular, but hospitality is facing massive changes. So what do new buyers need to think about?

16 Updates From Our Website

61 Miles Of Opportunity

Daniel Cloete provides some insights to help you decide where your future lies

What is a workable territory? Do you need a territory at all? Callum Floyd explains

11 Top Of The Food Chain

The publisher in its sole discretion reserves the right to refuse to publish any advertisement received if the publisher considers that the publication of such advertisement would be undesirable in any way.

Westpac Directory of Franchising Over 275 different franchises

PeopleCare is a moreinrecurring-incomeprofitable,franchiseagrowingarea–andit’saffordablethanever

15 We Are Family Paper Plus franchisees love what they do and who they work with

Welcome to New Zealand's BUY YOUR OWN BUSINESS magazine

Greg Nathan explains how franchisees’ needs and expectations change as they become more established


Where Did All The Money Go? Who Goes Where?22 43 44

Pita Pit boosts franchisee profitability with new brands, technology and ideas

With support from Paramount Services, a little hard work can turn big dreams into reality

21 Shared Vision

Franchise and Business Opportunities68 Specialist Advisors78 Other Services81

The Recipe – Change And Success In The Food Biz6

49 Make Money On The Side

26 Day Clean Believer

Copyright All Franchise New Zealand media are copyright ©Franchise NZ Marketing Ltd. and no part may be reproduced without the specific written permission of the publisher.

32 What’s The Best Franchise For You?

63 Taste The Future

68 Westpac Directory of Franchising


19 Happy Team, Happy Customers

Caci is one of the most successful home-grown franchises in the country.

37 Good Governance

67 Delivering Results

Personal experience plus financial nous led professional couple to invest in Speed Queen as their sidehustle

Harnessing franchisee input is vital for franchisors to succeed, say Franchize Consultants

50 Building, Renovation & Maintenance

A unique New Zealand pool company needs first-class people nationwide

31 5-Star Opportunity

SmartGrass is a rewarding business both personally and financially – as reviews prove


Inclusionconcerned.ofanyfranchise system, business opportunity or professional advisor within this magazine does not imply endorsement by the publisher or the FANZ. Persons entering into franchise agreements are strongly advised to seek their own professional advice.

20 Hunting Through History Which is New Zealand’s oldest franchise?home-grown

The Coffee Club franchisees overcome challenges to build a thriving business

What support will you get as a franchisee?

51 Whānau Friendly

Comprehensive details and investment levels for over 275 franchise and master franchise opportunities. Also includes advisors and index to advertisers

28 Getting Together

39 Going Swimmingly

Neither the publisher nor the FANZ accept any responsibility or liability for views or claims expressed in Franchise New Zealand. Opinions expressed by contributors are their own and not necessarily endorsed by the publisher or the FANZ.

58 The Right Side Of The Law

Clyth MacLeod has a business broker with recent experience as a franchisor to help you recruit the right franchisees

With hundreds of franchise opportunities to choose from, how do you choose one that’s going to perform for you? Here’s our guide

55 700 And Counting For Top-Ranked Franchise Commercial cleaning franchise CrestClean is celebrating another milestone

Philip Morrison on making a food business a financial success


Aramex New Zealand CEO says growing demand means more opportunities all round the country

All franchise and business opportunity features included within this publication are paid advertorial approved by the client

Funding A Food Franchise

For information about subscriptions, advertising or other matters, please ring us on 0800 372 624 or email

Editorial submissions and advertising enquiries should be directed to the publisher. All articles published become copyright ©Franchise NZ Marketing Ltd

Serving food that’s fast, fresh and healthy, Katsubi delivers a winning formula


Great opportunities for practical people and good managers

Might some franchisors’ attempts to help their franchisees cause them to fall foul of financial laws?

64 A New Challenge

Second-generation V.I.P. franchisee feels part of the family – and gains time for her kids

52 Understanding The Franchise E-Factor

13 Flying High Epic food, awesome culture, good vibes only – they all add up to good business at Bird On A Wire

Editor Simon Lord Business Development Sally LorraineKnightLord Writers Glenn CatherineRossCrispinBakerCaldicottLindsayLord

Our website has free advice for franchise buyers

22 Funding A Food Franchise

Jani-King franchisee takes top award in his first year in business

57 A Business With Real Prospects

Daniel Cloete from Westpac provides some insights to help you decide where your future lies

Our pick of the top news stories from and our newsletter

82 Where To Start

25 Inside Knowledge

Why buy a new franchise rather than an existing one? Here are 12 things to consider

The National Franchise Conference was a massive success – what’s next for franchising?

41 Questions To Ask About Support

T he hospitality sector is always changing.

But despite all this, people still need to eat, and want to enjoy eating. Looked at over the long term, despite the pandemic, the number of cafés and restaurants in New Zealand has actually grown over the last five years, according to ABC Business Sales. And while some didn’t survive Covid, those which adapted are now growing again – dramatically, in some cases.


Fashions come and go in food, just like everything else, and people enjoy new tastes and new experiences while still wanting the same old favourites. But the effects of the pandemic caused more disruption in hospitality than almost any other sector apart from tourism.

That means that there are plenty of opportunities for anyone looking at a food franchise right now. You just need to make sure that the franchise you choose has what it takes to succeed in changing times. Elsewhere in this issue you’ll find advice on funding a food

The lockdowns which closed many eateries completely for weeks, and saw them operating under restrictions for many more months, meant many people had to think and react fast just to stay in business. It was a time for creative thinking and new solutions, and many of the lessons learned during that time have now been adopted into everyday business. Trends such as online ordering and click-and-collect also accelerated faster than had previously been Nowexpected.there’s a ‘new normal’, and the challenges aren’t over yet. People are working from home more and visiting the traditional CBD areas less. Labour shortages are causing operators to be stretched, with many opening shorter hours as a result. And a growing proportion of customers are becoming aware of the environmental consequences of their choices.

Cover Story

change and success in the food biz THE RECIPE

Food franchises have always been popular – after all, everyone needs to eat. But hospitality is going through changes,massivesowhat do new buyers need to think about?

But perhaps the biggest challenge posed to food franchises by the delivery services has been a financial one.

Franchise New Zealand Spring 2022 Year 31 Issue 03

The pandemic has made a lot of new locations available which might seem attractive, but they won’t all be viable. Franchises have a lot of information about how their business model works and will look at the rent payable as a percentage of projected sales for the site. They won’t want a franchisee to take on something that can’t succeed.

Do you pay for what you get?

While delivery has grown dramatically in recent years, traditional bricks and mortar outlets still have considerable appeal. People like both to go out and eat, and to eat while they are out, and that means having somewhere for customers to sit – or at least drive-through.

‘The next challenge for delivery businesses is sustainability, and finding a practical and cost effective way of maintaining the same service while reducing or eventually eliminating carbon

Question for franchise buyers – How wellresearched is your potential site?

Question for franchise buyers – If delivery is important to the business model, is the business set up to handle it efficiently, does it have suitable products, and does it have a good deal with a reputable service provider?

Making more of what you have

Thinking ahead

What will happen when the City Rail Link roadworks stop and the trains start running? ‘That’s an area where data from similar projects in other cities can help identify the right locations,’ Jeff suggests. Find out more about changing traffic patterns

Apart from the rent, choosing the right location is something of a science. ‘Good franchises will analyse the characteristics of any potential site very carefully,’ says Jeff Vassel of Geotech Information Services. ‘It’s different for every brand, but it’s often good to be close to other food businesses: people might say, “We feel like a burger” then, when they get to McDonald’s, say, “You know what, let’s do Mexican instead.” We call that food substitution.

Of course, one of the biggest growth areas during the pandemic was to-your-door delivery.

maximise the potential of each location.’ (see page 44)

‘When UberEats first came to New Zealand, they pretty much dictated the terms,’ notes Nathan Bonney of Iridium Partners, who has a long background in food franchising. ‘Many businesses were paying 33-35 percent of the sales price to Uber, and they weren’t allowed to recoup that cost by passing it on to the customer. At that level, an increase in delivery sales could damage your profitability considerably.

With the pandemic, a lot of butbusinessesfoodclosed,ourfranchiseesallsurvived

emissions. At Hell, we offset the carbon from all of our deliveries (making them carbon neutral) and have more plans in the pipeline, but consumer expectations (and potentially government policy) in this area will only make it even more costly and difficult for new delivery businesses to operate in future.’

trends that have increased massively since, and Katsubi has grown with them (see page 63). Katsubi isn’t the only one, of course, with franchises across the food sector seeking to adjust their offerings to meet changing consumer tastes. So what’s next for the food biz, and what should you be looking for in a sustainable franchise opportunity?

Of course, changes in working patterns have made new site selection more critical than ever. Looking at a historically busy area of the Auckland CBD, the top end of Queen Street, Geotech says it is seeing a slower recovery of pedestrian activity since the pandemic. ‘In 2020 and 2021, foot traffic in this section fell to around only a third of pre-pandemic levels when comparing to the same time period in 2019. While there has been an increase in foot traffic and pedestrian movements in 2022, this is still less than half that of pre-pandemic levels.’

Pita Pit is one such example. While the franchise has a strong lunchtime trade, they developed two new online brands which extended their trading day into breakfast with Egg’d, and into the evening with Bowl’d. The concepts were so successful that they are now

‘But that’s changed as more competition has come into the market, like MenuLog and DoorDash. Percentages have dropped, and you can now do differential pricing which has made it a lot more workable – and, of course, franchisees are benefitting from the buying power of the group, as always.’

Finding the right site

Never mind the quality, enjoy the convenience

franchise (page 22) and making a food business a financial success (page 43), so here’s a look at some of the biggest trends you’ll want to look out for. As the striking image from Katsubi demonstrates, what matters in a food franchise is not just the ingredients – it’s how those ingredients are put together and served.

‘There is a lot of extra effort and cost involved in operating your own delivery system, and we have invested heavily over the last 5-10 years or so with a custom driver app, sophisticated heat bag systems, and the like, but it remains hugely beneficial for us as we have complete control of the customer experience.

Andy So of Katsubi says, ‘Online orders and UberEats saw us through the pandemic, to be honest. A lot of food businesses closed, but our franchisees all survived. And while we are now getting a lot more customers coming out of the house to eat with us, delivery has been good for us. Yes, there is a big cost, but there is also the advertising and promotion. That leads people to us online, then they come to the stores, too – it all builds and helps to get our name out there, especially when we go to new areas.’

When Katsubi was founded 20 years ago, the QSR (Quick Service Restaurant) brand with its famous Red Bowl offering signalled a change in people’s expectations. It appealed to people seeking new flavours, and to New Zealand’s changing demographic. It appealed to those looking for a healthier option than traditional take-away foods and, because each item was made to order, it enabled those with dietary requirements to pick and choose exactly what they Thesewanted.areall


‘But the clever ones will go into a site in much more detail. They’ll know if their concept works better for people on their way to work, rather than homebound, so they’ll want to be on the right side of the road. If there’s a competitor’s site already there, then they will look for a location which potential customers will see first. That’s part of what Geotech does, using information from all sorts of sources from census information to mobile phone data to see not just what the demographics are around a location, but what the flow is and where people are coming from and going to. And good data also helps franchises move away from exclusive territories to reflect real-life buying patterns and

‘A lot of QSR restaurants, especially, went from negligible online sales to over half of their sales being via delivery,’ says Jeff. ‘And while 20-30 year olds were previously the biggest users of this service (and still are), we saw the highest increases among families.’

While some franchises, most notably the pizza companies, have thrived on delivery for years, it has posed a bigger challenge for many brands to find ways to package meals in such a way that they can survive an uncertain journey. As Ben Cumming of Hell Pizza says, ‘Delivery is undoubtedly a growing market, but I think too many restaurants dive into it without actually having a suitable product to back it up. Third party services like Uber have made it all too easy to jump on the delivery bandwagon, but burgers (along with fries) tend to be very hard to deliver well. How many of those customers will return? In some cases, I feel that certain brands have eroded their reputation by offering delivery, but at the same time I can understand their reasoning.

The move to delivery during the pandemic encouraged some brands to experiment with alternative offerings which would enable franchisees to make more use of the investment in their kitchens. By creating new online-only brands, they were able to promote completely different menus without confusing their regular customers.


It’s not just labour costs but staff availability that is concerning many food businesses right now. Many are operating shorter hours simply because they can’t get enough staff, meaning fewer trading hours to pay the rent. ‘It’s a huge problem for employers right now, but having owneroperators running their own stores does make it easier,’ says Andy So. Ben Cumming agrees: ‘The last year has been the toughest time in living memory to operate a food franchise, but we remain optimistic and ready to adapt as well as possible to what’s in front of us. We are really proud of the way our franchisees have dug in and kept the fires of Hell burning during these stressful times – they are working extremely hard but are enjoying the success coming their way at the same time.’

And beyond that, we are seeing the development of what are known as ‘dark kitchens’ – brands that only exist online and are serviced by commercial kitchens with no onsite or take-away service at all. ‘From the operator’s point of view, you’re not having to pay people to serve customers, so all your labour costs are focused on core production,’ Nathan explains.

One of the trends currently being discussed is automation. Will that help solve the problem? ‘Not immediately, but there are certainly areas where it can make a difference by allowing staff to be deployed where they can be most effective,’ Nathan suggests. ‘For example, we’re now seeing not just online ordering but the development of in-store kiosks, where people can order what they want without having to wait in a queue. Used properly, kiosks reduce errors, never miss a chance to upsell, and allow staff to focus on production.

Question for franchise buyers – Is the franchise strong enough to stand on its own, or are there alternative income opportunities available? If so, how realistic are they?

So can we expect to be served by robots? ‘I think robot waiters are an expensive gimmick, but automation will be welcomed where it speeds service, reduces costs, solves a real issue or helps protect staff or save them from boring, repetitive tasks,’ suggests Nathan.

However, not all companies are so open. ‘There are a couple of wellknown brands that are doing alternative brands for delivery only without publicising the fact,’ says Nathan. ‘In some cases, the alternative brand is covered by a completely separate franchise agreement although it is based in the same premises.’


to us today about your next big breakwith Muffin Break. Foodco NZ • Franchise & Leasing Coordinator • Maree Keane | 027 484 7301 •

being launched instore under the Pita Pit umbrella (see page 11)


Question for franchise buyers – How many people are required to operate this business and where will I find them? Can I run the business on my own/with family until the labour market improves?

‘Kiosks can also be attached to integrated ordering systems, as Ned Lyerly of Carl’s Jr. recently demonstrated at the National Franchise Conference (see page 28) so that, for example, when you order a juice then the machine will automatically pour it, rather than a staff member having to read the order then pour the drink. Ned showed a clip of the drive-through voice recognition ordering system which is currently in development. too –it was a bit clunky, but that sort of thing will only get better.’

blend to our comprehensive training and support for our Franchisees.

8 Franchise New Zealand Spring 2022 Year 31 Issue 03

Andy says, ‘There are certainly areas where technology can help. In the kitchen, automation might improve consistency, portion control and taste, while making the franchisee less reliant on particular members of staff. But how much does that new equipment cost? You have to do a thorough cost/benefit analysis and prove your case before asking franchisees to invest in any new technology. And never forget that

Getting the staff

address immigration urgently. It’s not about what you pay – the simple fact is that, in many areas, there just aren’t enough people to fill the available jobs.’


Muffin Break we believe that ‘Good Goes In’ to everything we do - from our extensive product range and award-winning signature

Nathan Bonney says that the labour shortage created by our long-closed borders and slow processing of visa applications is likely to continue for some time to come, despite some movement in recent weeks. ‘Hospitality has always relied upon students and working holiday visitors as a flexible source of labour, and we need the government to

The rise of the robots

Cover Story

for the opportunities and security of all that is the Muffin Break brand?

You’ll have a brand, menus, training, support, marketing and buying power all working for you, while someone else will be doing the research and development necessary to keep you up-to-date in all the areas we’ve outlined above – and many more besides.

Franchisees select high-traffic locations and re-stock the machines with a range of snacks, healthy foods, confectionery and drinks. Group buying power means that each franchisee can enjoy a healthy margin on some of the country’s most popular food and beverage brands

New and existing businesses are available as some long-standing franchisees prepare to retire. Investments range from $50,000 to $250,000. Start-up franchises are available in most main centres from $100,000, including new cashless-enabled machines. Philip Horrocks 0800 955 965

New Zealand’s leading refreshment vending franchise

‘You don’t need to be super-smart to succeed at this – you just need a can-do attitude and a reasonably outgoing personality. If you’ve got those, then you should do well.’

But – and this is an important but – the appeal of plant-based products isn’t just for vegetarians. Only about 3 percent of the US population is estimated to be vegan or vegetarian, but operators say the market is no longer being driven by non-meat eaters. Rather, plant-based options are increasingly being embraced by those looking to eat less meat, those concerned about animal welfare or climate change.

That will allow you to concentrate on growing the business and creating happy customers. But you’ll always need to be open to change. As Andy So of Katsubi sums up, ‘Things always change. Our job is to listen to customers and always want to do better.’


Ben, ‘The meat-free market in our experience remains relatively small, but is slowly and steadily growing, especially in some areas (Wellington, for example). Hell puts extra effort into training practices and technological aids to keep any issues to a minimum, as we know that customers with special dietary requirements are both fiercely loyal and also attract other friends and family members. Pizza is almost always shared, so even if our vegan pizza sales are not that significant on their own, when viewed in the context of the larger order assembled around those products, they become much more valuable than you’d first expect.’

‘At the same time, we’re seeing the development of 100 percent plantbased brands around the world, including Lord of the Fries, which has carved out cult status in New Zealand with just five outlets so far. All the major operators are now playing in this space with food boxes and supermarkets full of meat-free products. It may not be the only future of food, but it’s certainly the future of the majority of food that we will be Accordingconsuming.’to

‘You might say that vegetarians or vegans are unlikely to go to McDonald’s anyway because they don’t want to associate with the brand, but these others are a fast-growing sector of society and if you don’t have something they can eat when they choose, they won’t be coming to you any more,’ Nathan suggests. ‘In the long term, that’s not a good strategy, which is why we are seeing major chains like Burger King and KFC starting to offer products from Impossible Foods or Beyond Meat.

Question for franchise buyers – What menu items do you have for those looking for a non-meat alternative, and how do you plan to develop this market?

personal contact is an important part of hospitality – our franchisees are out there front-of-house, communicating with customers all the time and building loyalty.’

Originating back in 1991 with honesty snack boxes, today the franchise operates highlysophisticated food vending, hot and cold drink, and coffee machines in workplaces around the country – as well as the honour vending boxes.

Question for franchise buyers – What new technology is the franchisor currently considering, and how will this be tested before being introduced across the franchise?

Jamie and Linda Parker, Hawkes Bay read more

Put Yourself in the Picture

Chew it over

When we posted it on Facebook, the article attracted a large number of comments, both for and against. The world of plant-based meat substitutes and dietary requirements is one that you enter at your peril.

Simon Lord is Editor of Franchise New Zealand and has worked in franchising for almost 40 years, including being marketing manager of a major fast food company in the UK.


Meating the market

This is a massive challenge for many franchises, because producing food that is genuinely vegetarian or vegan requires more than popping a plant-based product into your burger bun – it requires separate cooking equipment, separate utensils and considerable staff training and management to ensure non-contamination of the product by meat juices. Then there are the sauces, sides and desserts to consider. It only takes one junior staff member to get it wrong and you could have a PR disaster on your hands.

If you are looking at buying a hospitality franchise, then, there’s a lot going on. But where there’s change, there’s opportunity, and by joining a franchise, you’ll be in a much better position to seize those opportunities than an independent operator.

We recently ran an article on our website about McDonald’s ending trials of its meat free burger, McPlant, in the USA, although it has found a sustainable niche in other markets around the world (see page 16)

Advertiser Info

‘These new concepts make the Pita Pit franchise model even better,’ Duane says. ‘Some stores are seeing incremental sales increases of 20-30 percent without cannibalising regular sales. The brands appeal to different taste profiles and different day parts, and with motivated franchisees building local awareness as we roll them out in-store, we expect them to be even more profitable.’

Keeping school kids fed

Pita Pit already has plans for three more new stores this year, and Duane says there are more to come. ‘We’re being offered tenancies around existing food premises, many of which have facilities such as extractors already in place. That can reduce the investment required significantly, and our track record means the banks are very helpful when it comes to finance.

The first is Egg’d®, which provides a simple yet delicious breakfast and brunch menu with a spotlight on free-range eggs as well as free-farmed bacon, smoked ham, halloumi, smashed avocado, tasty cheese and more.

Today, the franchise is seeing average same-store sales revenue higher than ever before. There’s a partnership with government to provide lunches for schools and, with new in-store products underway to extend sales into breakfast and evening times, the opportunity is looking more attractive than ever.

‘And recent initiatives are really helping franchisees drive profitability and make even better use of their assets.’

‘During the pandemic, we introduced two virtual brands which could only be ordered through UberEats. These were very successful and are being rolled out as a walk-in offer in participating stores from October.’

‘Growing demand also means we’re expanding into smaller towns. These can be highly profitable – in fact, some of our happiest franchisees are in the regions. And we have some long-established franchisees who are looking to retire, so there are opportunities there, too.’

Pita Pit are extremely proud to be a key supplier to the Government-funded Ka Ora, Ka Ako Healthy School Lunch Programme, which aims to reduce food insecurity by providing students with access to a nutritious yet tasty lunch in school every day.

Yet another area where Pita Pit franchisees are benefiting from innovation is technology. Duane says, ‘We’ve invested significantly in a new online ordering app and a digital loyalty platform, and we’re also launching in-store ordering kiosks that can help eliminate order ‘Together,anxiety. these changes will boost both sales and efficiency in-store. They enable the staff to concentrate on making delicious meals on demand and ensure that all wages are as productive as possible.’

ou don’t succeed in the food business by standing still – and Pita Pit’s commitment to innovation has kept it at the top of the food chain for 15 years.


‘Our nationwide network is facilitating the supply of school lunches to over 11,000 students daily at over 75 schools,’ says Duane. ‘In accordance with the Ministry of Education nutrition guidelines, our lunch for schools menu has been specifically designed to ensure that it not only provides students the fuel they need to learn but tastes great, too. Each specially-prepared lunch contains minimal saturated fat, salt and added sugars, with more variety of fresh, healthy fruits, vegetables and salads.

‘Pita Pit® has kept growing because, right from the start, we focused on providing a “better for you” alternative to burgers and fries,’ says director Duane Dalton. ‘Pitas are made to order right in front of you with fresh fillings and low-fat protein that you can eat every day. Vegan, vegetarian, dairy-free or gluten-free? We’ve got you covered – although chicken is still most customers’ preferred protein. It all adds up to a successful, sustainable business model.

New opportunities

‘Do that, and you’ll find Pita Pit can offer you very healthy returns indeed. Give me a call or visit our website to find out more.’


Opportunity: Food & Beverage

Pita Pit boosts franchise profitability with new brands, new technology and new ideas food chain

‘It’s a great programme for participating franchisees, allowing them not only to provide for their local communities but also add valuable income to their revenue stream through the preparation of lunches outside the busiest store times.’

Pita Pit Contact Duane Dalton P 0-9-486 4664 M 021 355


Duane Dalton: ‘The new Egg’d and Bowl’d concepts make the Pita Pit franchise even better!’

At the other end of the day, Bowl’d® offers a range of warm rice and salad bowls inspired by flavours from around the world such as Korean BBQ, Mexican Fiesta and Meze Bowls, along with side treats such as kumara fries and sesame grilled broccoli.

The school lunch programme helps franchisees maximise the return on their investment in equipment and premises, and that’s also the aim behind two newly-launched brands under Pita Pit. ‘You’re paying rent 24 hours a day, so you want to earn for as much of that time as possible,’ Duane points out.

New brands on trend

So what does it take to succeed as a Pita Pit franchisee? Duane is clear: ‘You don’t need a hospitality background, but you must have a passion to serve top quality food. You need to be able to build relationships with your customers, community and staff, and you need to be prepared to work in the store yourself. It’s hard work, but we’ve found working owners achieve the best sales, and the best profitability – they keep their food and labour costs in check.

12 Identification of key sales drivers Developing sales forecasting models Forecasting cannibalisation impacts Multi channel sales analysis Mobile device data customer tracking Strategic network planning Global BDM Jeff Vassel +61 421 684 444 Director Operations Vanessa Wilmot +61 412 040 916 If you have a passion for people, coffee and customer service, Hudsons could be just what you are looking for. We have business opportunities available across New Zealand. Initial investment from $250k. We look forward to taking the journey with you. KHUSHBOO.BADIYANI@HUDSONSCOFFEE.CO.NZ+64KHUSHBOOWWW.HUDSONSCOFFEE.CO.NZBADIYANI21786685 For the love of coffee


Terrific value

The brand is owned by the team behind The Coffee Club New Zealand, who have a wealth of business and franchising experience behind them.

A sense of freedom

Brad Jacobs is as passionate about franchising and property as he is about food; Kelly Bain has spent 20 years in the hospitality industry with massive operational knowledge, and Andy Lucas is the ultimate host, developing and marketing the friendly and relaxed ambience of the brand. ‘It’s a team you can depend on,’ says Monish.

sustainability and recycling. Combining these with a great concept, and an experienced and supportive leadership team, made Bird On A Wire the right brand for us.’

Rave reviews

‘Bird On A Wire is now actively seeking franchisees for new locations in Auckland – in particular, Browns Bay, Howick, Albany, Hibiscus Coast and West Auckland. We also have opportunities in regional locations such as Bay of Plenty and Waikato. Investment levels start from $450,000 +gst for a new restaurant.’

And, for the right people, one store could just be the start. ‘You could open two or three Birds, or go multibrand with The Coffee Club – we have two franchisees doing that already,’ Kelly points out.

Bird On A Wire

Bird On A Wire Contact Brad Jacobs P 0-9-304 0008 M 0275 263

‘I wanted a wine-and-dine restaurant that allowed me to satisfy my desire to create tasty food as well as be profitable. I started to look at franchises and came across Bird On A Wire.’

Epic goodtheygoodawesomefood,culture,vibesonly–alladduptobusinessat

Monish and Tina did look at other opportunities, but found the culture of Bird On A Wire really fits with their values. ‘It is a business with meaning: we serve healthy and delicious free-range food, and we care about having a diverse, inclusive culture.

‘Our motto is Be good to each other, our neighbours and our community, with a focus on charity support as well as things like

Bird On A Wire’s seven outlets in Auckland and Hamilton are generating rave reviews on social media from fans of all ages. ‘Our passion is delivering delicious, wholesome food and spreading good vibes, and we want franchisees who feel the same way,’ says Kelly. ‘We’re particularly interested in teaming up with franchisees who have some business knowledge and experience, and who excel in the areas of people management, sales/customer service, marketing and operations.

Advertiser Info

Tina and Monish Kumar

flying high

Bird On A Wire is a quick casual dining restaurant with a difference, serving truly delicious free-range rotisserie chicken in a variety of formats, along with vegetarian and vegan options, awesome salads, mouthwatering burgers, bowls and baguettes, and a tasty range of sides and dessert treats. The stores are fully licensed and have dine-in, takeaway, delivery and catering options – a combination which ensures a steady stream of business for franchisees.

‘Business is not always easy, and I think starting with a franchise avoids reinventing the wheel. Someone else has already ironed out the wrinkles and found solutions to every problem, and right from the start you have all the resources you need. The training was of terrific value, even though I was very familiar with food and restaurants. For anyone coming in with little or no experience in hospitality, they will give you the tools and knowledge to achieve your goals.

‘Bird On A Wire has given me the sense of freedom and purpose working for myself that I was missing whilst I worked for others,’ says Monish. ‘It is a tremendous group to belong to, and it offers great opportunities for opening more outlets in the future.’

‘All you need to bring is the right attitude and mindset. I think the only other essential quality you need is to be a people person. Bird On A Wire is such a friendly place and you want to make everyone feel welcome.

‘I’ve had no regrets at all – I’m very happy,’ Monish concludes.

onish Kumar was looking for a creative way to fulfil his talents through business when he first saw Bird On A Wire. ‘I trained as a chef both in Fiji and New Zealand, and settled here eight years ago with my wife, Tina. I’ve been a chef in a couple of major restaurants, but that didn’t satisfy my desire to manage my own place. – PUTTING PEOPLE IN BUSINESS

Opportunity: Food & Beverage

‘Bird On A Wire is a brand that’s going places, so join us now and be part of the journey.’

Join in the success of New Zealand’s premium café franchise A strong and trusted brand, multi award-winning franchise system and industry leading marketing & business support. It’s a winning formula for our franchisees. Contact: or visit to fnd out more

Graham Dennis: ‘We support each other and all do our little bit to make the group better.’

April Ashton: ‘I love my staff, and I love the people who come in. I can never be grumpy when I’m at work!’

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Opportunity: Retail

Graham Dennis agrees. ‘We are the Paper Plus family: we support each other and all do our little bit to make the group better. That applies to the areas we serve, too. With all our various products and services, Paper Plus stores are often a focal point of the community so you get to know your customers – they love being recognised and greeted by name. It’s a very rewarding business. We take special pleasure in providing the best customer service and the best deals, and it makes it a pleasure to come in to work each day.’

Contact Carrie

And she says the franchise’s co-operative structure has created a network where franchisees genuinely help each other to succeed. ‘It’s great to be able to reach out to other Paper Plus members – everyone is so friendly and supportive.’

Paper Plus

‘Our store-based web fulfilment model meant that when franchisees were unable to physically open their doors, they could still fulfil customer needs,’ explains Carrie. ‘And when the doors opened, many stores also provided a range of local essential services which attracted repeat business to Paper Plus. Today, that’s more true than ever.’

Just over five years ago, with help from her family, she purchased the business from her former boss. Like many other Paper Plus franchises, April’s store also comprises the local NZ Post, Kiwibank and Lotto agencies, which makes it one of the region’s community hubs – and April’s happy place. ‘I love my staff, and I love the people who come in. I can never be grumpy when I’m at work!’

In his 31 years as a Paper Plus member, Graham Dennis owned franchises in Thames and Taupo before investing in his current Whakatane store. ‘All the stores were different, but all have given me great business growth and opportunities,’ he says. ‘The Paper Plus model is great because, while you can trade the way you want and choose what best suits the local market, you also get national marketing and advertising which promote the whole brand.’


Community appeal

April Ashton, owner of Paper Plus Select Helensville, has been part of the Paper Plus family since she was 18 years old.

Paper Plus is a long-established and well-respected franchise with 100 stores nationwide catering to small-to-medium-sized towns and suburbs all around the country. It’s not just 100 percent Kiwi – the brand is actually owned by the franchisees themselves under a co-operative membership structure.

he past two years have been incredibly challenging for retail, but talk to any Paper Plus franchisee and you’ll be struck by their sense of pride and satisfaction. As Carrie Welch, Chief Operations and Customer Officer for Paper Plus, explains, the franchise has weathered Covid thanks in part to offering a mix of products for home, office and education which helped beat boredom during the restrictions.

Supported to succeed – PUTTING PEOPLE IN BUSINESS

And it’s not just about marketing: Graham has re-fitted and improved his stores several times. ‘There’s great support from our experienced merchandise, marketing and operations teams. Their help was paramount in making sure each job was done to perfection and resulted in real sales growth,’ he says. ‘Phone support is always available across all aspects of the business, while ongoing training and new learning and development modules help us run our businesses better and more Thatprofitably.’calibre of support was demonstrated during the pandemic. ‘As well as the online sales, franchisees received daily updates, advice on protocols, and information which ensured our businesses could open while looking after our team’s safety and wellbeing.’

She also speaks highly of the franchise’s buying power and the way the support office keeps its finger on the pulse of book industry trends. ‘This must be the most supportive franchise of all. They deliver so much helpful information, and it’s been comforting to have them in constant communication during the times when people weren’t able to meet and mingle in person.’

Her business has more than lived up to expectations, she says. ‘Sales of books and toys are up, driven not just by the lockdowns but by clever online marketing, too. I particularly love the community-focused book launches and fundraising events which involve various celebrities, such as Nadia Lim and children’s author Stacy Gregg.’

Join the family

Carrie Welch says that Paper Plus is looking for new members to join their happy family. ‘We have new stores opening in growing areas, and existing stores coming up for resale in some areas as established franchisees retire.

‘Investment levels vary according to location – with a history dating back almost 40 years, a track record of innovation and success, and a present focus on technology development, we find the banks view lending to new Paper Plus franchisees favourably, compared to potentially higherrisk small businesses with no franchisor or group support.

‘Incoming franchisees are attracted to the cooperative nature of our business, our nationally-established brand and the significant backoffice support we offer. Those are especially attractive to an increasing number of professionals who want a change from the corporate world, more balance in their lifestyle and, perhaps, an escape from city life to a more community-focused area.

‘After all, if there’s one thing all our franchisees know, it’s the fact that community matters. Contact me to find out more.’

Paper franchiseesPlus love what they do and who they work with WE ARE FAMILY

of Beyond Meat fell 6 percent after J.P. Morgan said McDonald’s had ended its U.S. test of the McPlant burger, which uses Beyond’s meatless giant confirmed to CNBC that the McPlant test concluded as planned. Neither McDonald’s nor Beyond Meat has announced any plans for additional testing or a nationwide Beyondlaunch.

Restaurant Business News raised another issue – that many test sites were in rural areas, while the demographic most interested in non-meat burgers was in urban communities. McDonald’s argument is that for them to alter their kitchen setup, the product has to have a broad Didappeal.McDonald’s miss the market?

burgersMeatlessfail to fire in US

• Restaurant Brands has ruled out purchasing the Wendy’s NZ chain of 22 stores which was recently put up for sale. Restaurant Brands also owns the Carl’s Jr brand in New Zealand and CEO Russell Creedy told NBR, ‘One beef burger brand is enough for us.’

• ‘Beautiful kids’ from a lowdecile school in Christchurch

In Brief

posted on LinkedIn by US franchise advisor Patrick Findaro who pointed out that the midpoint investment was just US$734,000 and asked, ‘How can this be true with a midpoint investment of just $734k? You scale up the business and you get your money back and then some every year? He went on to ask, ‘Would you present financial information in the same way to your investors and Wall Street?’ The post was also commented on by a number of highly-regarded US franchise Theprofessionals.USAhasone of the most highly-regulated franchise sectors in the world yet, while the advert no doubt complies with US law via its small-print provisions, it does highlight the necessity for franchise buyers to take proper legal and financial advice before investing. Although the American Freight franchise does not operate in New Zealand, the controversy points to the need for franchise buyers to carry out proper due diligence and investigate claims made before committing themselves.

Thanks to Gorbachev, Russia has Pizza Hut – no more

has not been launched in New Zealand, although it is available across the Tasman in 270 stores in Victoria in a trial which started in July 2022. However, a vegan website reported that Australia’s version is not suitable for vegans. ‘The burger will still include the Beyond Meat patty, however, it will be cooked on the same grill as its meat counterparts. Additionally, the product will include egg-based mayonnaise and dairy cheese. Only in the UK is the product 100% vegan.’

While plant-based alternatives from companies such as Beyond Meat and Impossible Foods have been touted as the ‘next big thing’ in the hospitality sector, McDonald’s has just ended trials of its McPlant burger in the USA owing to disappointing sales, and reportedly has no plans for further Sharestrials.


TastingTable reports that over the past year, it seemed that vegan alternatives to fast food burgers would become a new staple. Burger King, for example, introduced the Impossible Whopper and McDonald’s began testing the McPlant in select American markets soon after. The McPlant – with its Beyond Meat patty – met reasonable success in overseas markets like Denmark, the United Kingdom, and Austria, so hopes were high.

But Peter Saleh, an analyst at financial services firm BTIG, told QSR Magazine in March that ‘Franchisee sentiment on the sales performance was

Franchise New Zealand is much more than a magazine. To keep up-to-date with news about franchising in New Zealand and interesting stories from overseas, go to, sign up for our free newsletter and follow us on Facebook or LinkedIn. Here’s a summary of some recent stories – read the full articles on the site.

Meat’s stock has fallen 53 percent this year, dragging its market value down to $2.06 billion. Wall Street has become sceptical over the company’s long-term growth opportunities as grocery sales lag. Moreover, says CNBC, partnerships with restaurant giants like Pizza Hut owner Yum Brands and McDonald’s haven’t progressed to many permanent nationwide menu offerings yet.

16 Franchise New Zealand Spring 2022 Year 31 Issue 03 Our pick of the top news stories from

underwhelming. Their assessment was that they don’t see enough evidence to support a national rollout in the near future.’ At that point, US franchises were reportedly only selling 20 McPlants per day, which was well short of the target of 40-60 McPlants per day.

This article excited a lot of comment on our Facebook page – follow us to see more.

have received long-overdue recognition via Stuff through their theymakecontributioniscompetitionpleacompetitionClub’sperformancesprize-winninginTheCoffeeannualChristmasArtafteranemotionalfromtheirteacher.ThewithKidsCanaprimeexampleofthemanyfranchisestothecommunitiesserve.

Are you seeing the picture?whole

An article in The Takeout says that since there is cheese on the McPlant, vegans won’t want it, so there wasn’t a consumer base to become rapidly attached to the product. ‘Once the novelty of it wore off, it became like every other gimmicky food offering: forgotten and unwanted,’ the article


• Domino’s Pizza Enterprises Ltd has announced the promotion of the Company’s ANZ Chief Information Officer to lead the New Zealand market. Daniel Hawkins, an accomplished technology leader with more than 20 years’ experience, will take up the role of the market’s General Manager immediately.

An old Pizza Hut advert showing the late USSR president Mikhail Gorbachev promoting the brand, has resurfaced once again after the brand pulled out of the country owing to the war in Ukraine. As the BBC reports, the advert was aired internationally in 1998 but was never shown in Russia, where it was ridiculed by the press. It’s being regarded as an ‘era-defining artefact’.

A recent advertisement for a franchise opportunity in the USA has drawn attention for making claims that rely heavily on the small print. It’s a reminder to franchise buyers everywhere to take care.

The advertisement, for the American Freight furniture, mattress and appliance retail franchise, suggested that the company was achieving just over US$1 million average net income per store. However, a footnote explained that, ‘This information reflects the Average Gross Sales and Average Net Income for American Freight companyowned retail businesses which were open for more than a year as of fiscal year end 2021 and had annual gross sales of at least $4,500,000. Of these 20 retail businesses...’ In other words, less than 10 percent of the company’s 250 locations in the USA were achieving the $1 million-plus turnover.

The owner of American Freight is Franchise Group Inc, a publiclytraded holding company listed on the NASDAQ that acquires and manages mainly franchise companies. The advert was

Other Requirements

The first is that successful applicants must be in NZ for 117 days over the total 4-year investment period. That amounts to under 4 months, or about a month a year. This is a slight uptick from the 88-day minimum over 3 years under Investor 1.

Again, we have no specifics about how this rule will be applied. For example, hopefully nationals of English-speaking countries will not have to sit a test and can instead use their education or business experience to meet the Asthreshold.thepolicy opening date approaches in late September, we hope to have more to share with our readers via our website.

INVESTMENTTHROUGHRESIDENCE Recognised in • Specialist franchise firm • Experienced business lawyers • NZ and international reputation • A proven track record • Quality documents • Outstanding references 09 308 9925

NZ’s Award Winning Franchise Law Team

AI+ uses a weighting system depending on the types of investment target that you choose. To qualify, you must put between NZ$5 million and $15 million into one or more of 4 classes of investment:

Stewart Germann Partner

The fine detail of the AI+ policy has not yet been released. There are two criteria which we do know about now.

Khushbu Sundarji Partner – PUTTING PEOPLE IN BUSINESS

The AI+ programme is administered by NZ Trade & Enterprise, although visa applications will still be processed by Immigration NZ. NZTE also gives access to information about potential investment opportunities which may be worthwhile exploring. However, our advice to investor migrants is not to make any investments until a Resident visa is approved, or about to be approved.

maintain the total investment throughout Year 4 as well.

1. Direct investment into private NZ businesses - that is, not just buying shares in listed companies. This gets a 3 x 2.weighting;Privateequity funds or venture capital funds. This gets a 2 x 3.weighting;Listedequities such as shares - no extra weighting, and a maximum of $7.5 million; and 4. Philanthropic investments into charities etc., and a maximum of $7.5 million - no extra weighting.

Secondly, all applicants must prove English ability equivalent to IELTS 5.0 or above. This is more onerous than the IELTS 4.0 imposed by the previous Investor 2 Instructions, and some in the industry have seriously questioned the logic behind it, given that so many business and finance dealings do not rely upon English alone any more. After all, the aim is to attract the investors’ money, not to ‘assimilate’ them into being Kiwis at the outset.

There have been a lot of changes to immigration rules since our borders closed to the world in March 2020. Simon Laurent of Laurent Law, immigration specialists since 1996, has provided an update – there’s also a summary of the current visa and residence conditions on our Awebsite.newcategory is the Active Investor Plus (AI+) scheme, which will open on Monday, 19 September. The stated aim of this policy is to encourage direct investment in New Zealand businesses. For example, it will no longer be possible to park funds in Government bonds.

At the extreme ends of the scale, you would meet the policy by putting $5 million wholly into direct investment, or $15 million into listed equities or philanthropy. Or you could create a mixed portfolio in-between, although more precise detail on how this will work is not yet Theavailable.oldInvestor 1 and 2 categories required all investments to be made at the outset, and kept in place throughout the whole of the 3- or 4-year investment period. AI+ allows you to make investments during the first 3 years - that is, not all at once. You must also

18 Franchise New Zealand Spring 2022 Year 31 Issue 03 We're operatorsenthusiasticseekingowner/tojointheDonutKingNewZealandnetwork! To learn more about franchising with Donut King New Zealand, visit: or call Bram on 022 424 6528 BE YOUR OWNBE YOUR KINGOWNKING

‘Ourback.aim is to choose great franchisees then train and support them to build the businesses they want. Proving that, The Coffee Club has won 15 Westpac New Zealand Franchise Awards, including winning the Supreme Franchise System title twice, and Supreme Franchisee of the Year no less than four times – a unique record.

Originally founded in Australia, The Coffee Club now has over 350 stores internationally including over 62 in New Zealand. ‘Good food, great service and excellent coffee are the foundations of our success, attracting a wide range of customers throughout all parts of the day,’ says Brad. ‘Our style is relaxed, stylish and affordable, and highly popular. While our systems and marketing help maximise profitability, in the end it comes down to the franchisees in the cafés – people like Kelly and Carl – to deliver the sort of experience that keeps people coming

Contact Brad Jacobs 0-9-304 0008 0275 263

Brad Jacobs, co-director with Andy Lucas of The Coffee Club New Zealand, says, ‘We’ve been delighted with the significant impact that Carl and Kelly have made on the brand and business at Queenstown Central. They are hands-on operators who are passionate about delivering a great customer experience. Since they took over nine months ago, despite the tough economic environment in Queenstown, they have experienced significant growth through their hard work and charisma.


The Coffee businessbuildchallengesovercomefranchiseesClubtoathriving

M Advertiser Info


‘Experience is not necessary – if you have the determination and commitment that Kelly and Carl have demonstrated, we can help you learn the rest. Investment levels range from $300,000 to $450,000, with potential rewards to match.

Carl and Kelly, who has a long background in customer service, had dreamed of their own business and, having settled in Queenstown, were determined to stay there. ‘It’s so magnificent that it would have been a wrench to leave,’ Kelly says. ‘We looked at all sorts of options and concluded the hospitality sector was the right fit for us. We considered setting up on our own, but when The Coffee Club became available, it won hands down. The brand has a terrific reputation and it was clear from talking to other franchisees it would offer us the support we’d need in the early days.’

Kelly and Carl took over as the new owners of a café that had been open for two years. ‘Our timing could hardly have been worse,’ they laugh. ‘The Coffee Club team couldn’t leave Auckland to support us, which was as frustrating for them as it was for us, but thank goodness for Zoom, Skype and all manner of IT. We did a lot of our learning online, then had 5 days intensive training, 13 hours a day, with a franchisee in Christchurch, which was invaluable. That, coupled with open lines to HQ meant we coped, even if it was something of a baptism of fire for us!’

‘So if you want to run a thriving business, join a successful and growing brand, and live where you choose, call us.’

‘As the tourist trade bounces back, they will surely reap the benefits. It all goes to show that there are still real opportunities out there for people prepared to join The Coffee Club and benefit from our experience.’

happy team, happy customers

t sounds like a recipe for disaster. Two people who have never owned a business before buy a café in New Zealand’s biggest tourist town during a pandemic. The week they take over, Auckland – the biggest source of domestic visitors, not to mention their support team – is in lockdown. Yet, a few months later, in a ski resort with no tourists, their business records its best week ever. That’s what can happen when the right people choose the right franchise.

Food & Beverage

‘A happy team means happy customers,’ Kelly continues, ‘and that’s been our goal from the start. Before we took over, we sat down with all of them individually and asked, “Do you feel there is a better way of doing things that would make it easier for you?” From there we introduced suggestions, and today we have an almost full complement of staff, which is unusual in Queenstown right now. Many outlets have had to close early or open fewer days because they are under-staffed, but we have increased our hours and retained a solid core of happy people.’

Carl Lewis and Kelly Wilson

Worst possible timing

Fortunately, they also had experienced staff. Being able to lead a team is vital for The Coffee Club franchisees. ‘Both Carl and I are trained in all areas so we can cover the kitchen or front of house, and that is the aim for all our staff, too. We have a great reputation for excellent coffee, so all our staff need to know our product and be able to answer any questions from clients about the menu. You need that kind of knowledge if you are going to build repeat business and get all those lovely five-star reviews.

The Coffee Club

Both originally from the UK, Carl Lewis and Kelly Wilson bought The Coffee Club, Queenstown Central, in November 2021. ‘I’m an electrician – I came to NZ ten years ago and I’ve been here ever since,’ says Carl. ‘Kelly and I had been friends in the UK and we reconnected here.’

Join a growing brand


Who are the candidates?

Arecent question from a client has us searching our archives. The question was, ‘Which is New Zealand’s oldest home-grown franchise that’s still going today?’ And we’re not quite sure of the answer – can you help?

Of these pioneers, we’re inclined to award the title to Stirling Sports, which was founded in 1964 and first franchised some time in 1983 – we haven’t yet found a precise date. Fastway Couriers (now continuing as Aramex) appointed its first six franchisees in 1984, with Anchor and Arano also commencing franchising later that year. Pit Stop’s first franchisee was in 1986 and Rodney Wayne followed, appointing the first franchisee (his sister Adele) in 1990.

such as KFC, Pizza Hut and McDonald’s didn’t arrive until the 1970s. Home-grown competitors responded that decade, with the Uncles chain in Auckland, the little-remembered Homestead Chicken, and Georgie Pie opening in the 1980s (although not franchised until the 90s). None of those local food brands survives today.

Some of the earliest to franchise were Stirling Sports, Rodney Wayne, Pit Stop, Fastway Couriers, Anchor, Arano Juice and Frank Casey Suit Hire. The last two no longer operate in their original franchised form, and although Cookie Time was created in 1983 and Night’nDay in 1984, neither was franchised until later. The lawnmowing franchises, Green Acres and Crewcut, were founded in the late 80s/early 90s.

You see, while there are buying groups and co-operatives in New Zealand that date back many years, they weren’t actual franchises. Toyworld, for example, was founded in 1976 as a buying group, but didn’t become a full franchise till much later. The same is true of Paper Plus (originally Nationwide Stationers), founded in 1983.

As far as we can tell, there are a number of candidates from around 19831984, when local entrepreneurs recognised the potential of franchising to serve local markets while banding together against the influx of international brands as New Zealand started to embrace free trade and remove tariff protections.

We have a winner – or do we?

Companies such as supermarket chain Four Square (founded in Auckland in 1924), which became the foundation stone of the Foodstuffs empire, did not regard themselves as franchises until much later. That’s not uncommon: many operations have resisted the term ‘franchise’ over the years, despite meeting all the criteria (including the legal definitions used in countries such as Australia). Perhaps that reflects the suspicion with which the f-word was treated in earlier times. Today, of course, New Zealand is the most franchised country in the world.

If we’re right, 2023 will mark the 40th anniversary of our longestestablished home-grown franchise – something to be very proud of. 1983 was the start of something big: today, over 70 percent of the franchises operating in New Zealand are home-grown brands.

Of course, if you think we’re wrong, please let us know –email

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20 Franchise New Zealand Spring 2022 Year 31 Issue 03

International franchises have been here since the 1940s with Coca-Cola and the 1960s with Wimpy, Mr Whippy and Chem-Dry, but big names


Penny: This year has seen record numbers of enquiries from prospective franchisees, which has enabled us to support some great people into business with us. We’re especially focused on new clinics in the regions, and are continuing to seek new partnerships in a number of areas, but we’re always keen to hear from anyone who shares our passion for what we do.

Where are these new franchisees coming from?

Emily: Caci attracts people from all sorts of backgrounds. Our reputation and services mean that we have a variety of customers, and some see the opportunity to open a business of their own. So we have corporate refugees, businesspeople, those with a background in sales, marketing or beauty, and also nursing – that’s not a requirement, but it naturally aligns with the treatments we provide, and is ideal for a mini-clinic.

Penny: I think our performance during Covid has made so many franchisees keen to invest in new clinics. Covid wasn’t easy for anyone in business, but we were incredibly proud of how our network responded – and kept responding – to the constant changes. Our subscription model kept our businesses operational, and our customers with us.

Emily: We’re also seeing growth from within our existing talent pool – franchisees opening new clinics, and clinic managers who take the opportunity to buy their own business. It’s always a healthy sign when those who know the business inside-out are keen to invest.

Penny and Emily gave the opening presentation at the recent National Franchise Conference, sharing insights into what has made the brand so successful

Penny: I think there are a number of reasons. Part of it is demand – with more people seeing themselves on video calls during the pandemic, they became increasingly conscious of how they looked and how they felt about themselves. As an established and trusted brand, Caci is the obvious place to go.

Are there more developments to come?


Caci is one of the most successful home-grown franchises in the country. What does it offer to new franchisees?


Penny: We’re also seeing more partnerships joining the business, particularly husband-and-wife teams. And some existing franchisees are buying a second or even third clinic. That’s a really great measure of the value of the business.

The business model is so successful that 22 of the 54 franchisees have invested in more than one clinic, demonstrating their satisfaction with the brand. And it’s not just ladies, either – 30 percent of franchisees are men.

Emily: Our direct debit subscription model means customers pay weekly, fortnightly or monthly, and receive treatments based on a personalised plan. This means they are paying a little bit each time instead of making a big purchase decision, making the decision to continue the treatment that much easier. It’s a bit like Netflix – you don’t really notice the money going out after a while, but you get to reap all the benefits. That gives franchisees some security, too – they know they have regular cashflow and committed customers who will keep coming back.

Emily: There are a number of projects going on to ensure we have the data, tools, processes and systems in place to continue Caci’s success. The key is to be clear on our goals, work out how to get there and communicate with franchisees – and for them to communicate back. After all, the success of our franchisees is what creates a successful brand – and that’s why Caci is such a great opportunity!’

Where do you see future growth coming from?

Growth isn’t just about opening new clinics. How have franchisees fared during Covid?


Penny: Of course! Our competitive advantage is our ability to develop long-term relationships through amazing customer service. This remains at the forefront of everything we do. We’re currently working on ways to use technology to enhance the customer relationship beyond the clinic environment without losing the personal touch.

We sat down with Penny Chapman, Caci’s General Manager, and Emily Stevenson, the brand’s Product and Customer Strategy Manager, to find out what makes the business so successful.

Advertiser Info

Inflation is a challenge now. Has your subscription model helped with that, too?

Contact Penny Chapman P 0-9-320 – PUTTING PEOPLE IN BUSINESS

Emily: Franchisees reaped the benefits of developing long-term relationships. Our customers come to Caci because they trust us to deliver results. During their journey, our customers become part of our family, and it’s so rewarding to see them reaching their skin goals. It creates a bond.

Health & Beauty

Emily: We’re on a mission to give all Kiwis access to Skin Confidence, which has fuelled the need for more Caci clinics around the country. In June 2020, we attracted investment from private equity company Direct Capital to help us grow and secure locations in key areas, and the franchisees have followed. While many of these are traditional clinics, where the franchisee focuses on customer service and management while employing qualified staff to conduct consultations and treatments, our new mini-clinic model has also enabled us to expand into smaller markets in the regions.

Caci has already opened 11 new clinics this year alone. What is fuelling this growth?

ne of the things that franchising does well is combine big business expertise and systems with truly personal service from a local operator. It’s a recipe that has certainly worked for Caci, New Zealand’s leading skincare and cosmetic medicine chain. The franchise currently has 78 clinics around the country, with 3 more opening in the next couple of months.


• Is there a delivery option? The convenience of having food delivered to your front door has been accelerated by working from home. We will continue to see further growth in the delivery market driven through digital technology.

During the last two years, however, hospitality has been negatively impacted by lockdowns and restrictions – and the disruption isn’t over yet. Industry revenue is still down, the impact of staff shortages is significant, and margins are under pressure from increasing prices for freight, food and fuel.

Unique partnership structure design team / architect business development Systems and support network



ood franchises have always been popular. The Quick Service Restaurant (QSR) sector saw good results in the five years before Covid, with an average growth rate of 6.1 percent per annum.

Daniel Cloete from Westpac provides some insights to help you decide where your future lies


• Is the franchise quick to test, prove and adopt new technology? Growth in on-line ordering applications and increased use of software to track real-time stock management are vital to maintain sales and margins.

• Tiered 410 seat theatre • 17 conference / breakout venues all with natural light • 24 hour business centre • Professional and friendly staff • In-house multi-media technical services • Dedicated conference / banquet team • 450 free car parks • 148 ensuite accommodation rooms • Gymnasium, outdoor swimming pool, spas • Wellington’s Restaurant and Bar • 24 hour room service AUCKLAND’S“ALLIN SOLUTIONONE” Ph 09 526 3029 or email 22 Franchise New Zealand Spring 2022 Year 31 Issue 03

a Franchise: Financial Matters


For more information and to see what regions we have available please contact Andrew Price on 027 601 6607 or at

• Do you need dedicated premises? The growth in delivery trends has resulted in the introduction of new concepts such as ghost kitchens or virtual kitchens which are designed solely to capitalise on the delivery market. Because they aren’t serving customers direct, ghost kitchens can be located in premises with lower rent costs, or can even share premises with other brands.

Trends to consider

Design Builders is a thriving, established business with an outstanding reputation for the quality of our work. If you have the right attitude and motivation to be a Design Builders Regional Partner, you’ll get the support you need to grow your very own successful business.

• Does the delivery option increase profits as well as sales? Platforms such as UberEats are impacting on the profitability of some food outlets. While an incremental increase in sales from new customers can have a positive impact, in some cases delivery sales have replaced existing dine-in or pick-up sales which have better margins. The result is higher sales and more work, but lower profits.

Despite this, some food franchises have out-performed the market as they combined technology, on-line ordering, click-and-collect, drivethroughs and delivery options to reach – and even grow – their customer base. That ability to devise and implement solutions quickly is one of the benefits that franchising can offer small business owners, and it means there are some real opportunities in the sector.

Join NZ’s design and build specialists

• Is there a non-meat option? Health, climate change and animal welfare concerns mean food businesses must be prepared to offer alternatives such as vegetarian or plant-based foods – and have the operating systems to do so. Many large QSR groups have now

Daniel Cloete

• Is it something new? As New Zealand’s population base is becoming more multicultural, we are seeing a variety of originally ethnic concepts becoming more mainstream: Mexican food, Katsubi’s Red Bowls and Malaysian meals are finding a growing following as they introduce new flavours and spices for consumers to try.

Your equity contribution can come from your own savings, raising finance against personal assets (eg. your home or investment property) and/or selling assets. It is important to ensure you have sufficient equity and understand the full cost of finance on the business, so using a franchiseexperienced accountant is strongly advised. – PUTTING PEOPLE IN BUSINESS

Having found an opportunity that meets your goals, how do you fund your purchase? Most food franchises are funded using a mixture of equity and debt.

How can you fund it?

launched vegetarian options, with mixed success in some cases.

A number of established businesses with strong cashflow are coming on the market. Vendors are looking to sell their business for a high multiple of earnings, though, because they are aware that property is less attractive as an investment so purchasers are looking for alternatives.

The information contained in this article is intended as a guide only and is not intended as an exhaustive list of matters to be considered. Persons entering into franchise agreements should seek their own professional legal, accounting and other advice

For all these reasons, doing proper due diligence before making a decision is important. Involving your accountant, your banker and talking to the franchisor and other franchisees will help you pay a fair price. It will also enable you to structure your funding in a way that best suits your needs for the future. That way, you will be set up for success.

Interest rates are currently experiencing a rising trend (although still low from a historical perspective), and this should be considered when looking at debt servicing. As a borrower, you should factor in the risk of future interest rate increases and what impact this could have on the cashflow of your business. Interest rate risk is generally the highest when your debt levels are at their highest, and for most businesses this will be in the first couple of years of operation.

Using equipment finance to fund assets such as plant, machinery and vehicles can enable you to purchase specific equipment without the need for a lot of extra capital. It’s important that you ensure the term of the funding matches the useful life of the asset. You want to be sure that funding for refits matches the term of your lease, too.

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Daniel Cloete is the National Franchising Manager for Westpac. For more information, contact your local Westpac Franchise and Business Banking Specialist on 0800 177 007 or email:

• Is it future-ready? Automation is set to grow from self-service kiosks at McDonald’s to scanning technology that allows customers to check the quality and consistency of their pizzas. Robots can cook and flip burgers. As the cost of technology reduces, it will become more common and may enable businesses to reduce labour costs or re-allocate duties.

In food, customers tend to pay at the time of purchase, so businesses don’t typically need a lot of working capital. But before you open your doors, there will be some start-up expenses such as professional fees, pre-paid rent, wages, and training costs. These will form part of your funding requirement so make sure you allow for them.

About the Author

Brian Tracy’s

For instance, in a business where wage costs are much lower than the system average, it would be useful to check what is being paid to staff and hours rostered to ensure they match up. You may find that the owner is working long hours but not paying themselves a wage in order to boost the figures for sale, and the actual profitability of the business is lower than it appears.

Buying an existing business

When purchasing an existing franchise, it is helpful if you can get at least three years’ historic results to enable you to identify trends in performance. It’s also important to ensure that the numbers are what they seem, and to check these against the benchmark expectations for that particular franchise.

NZ’s frst coffeeMicro-Roastingfranchise

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With 12 operational stores around the country and 20 forecasted for the next year, Black & White Cofee Cartel is NZ’s fastest growing cofee franchise. Put your margins back into your pockets by roasting your own cofee beans onsite.

Clyth MacLeod

• Understand that the franchisor/franchisee relationship is a partnership.

here’s no doubt that the success of a franchise depends to a large extent on the quality of its franchisees. As a franchisor, you can provide all the ingredients – the system, the brand, the training and support –but it’s what your franchisees do with those ingredients that makes the Joannedifference.Bush

• Be keen to promote themselves and the brand;

• Understand that performing the service well is essential, but it’s only part of running a successful franchise business;

• Respond to all enquiries in a timely manner;

• Screen prospects according to our agreed criteria;

FRANCHISESOLUTIONSSALES Finding the right franchisee is a time-consuming challenge – a business broker with franchisor experience can MAKE A REAL DIFFERENCE We will • Work with you to sell new locations and/or re-sales • Understand what you need in your franchisee • Respond to all enquiries in a timely manner • Screen prospects to agreed criteria • Negotiate and close sales Clyth MacLeod Business Sales has a 50 year track record with over 9,000 businesses sold Call NOW! Joanne Bush Licensed Salesperson REAA 2008 021 177 6009

Clyth MacLeod has a franchiseesrecruittoaexperiencewithbrokerbusinessrecentasfranchisorhelpyoutheright knowledgeinside Franchise Recruitment

Contact Joanne LicensedBushSalesperson REAA 2008 M 021 177 Advertiser Info

‘There is a critical difference between selling a standard business and selling a franchise. Whether you’re selling a greenfields opportunity, an existing franchisee’s business, a master franchise or even the whole system, it’s all about long-term business relationships so it’s important to get it right.’

‘I’ll enable you to hand over the task of filtering responses, selecting and interviewing strong candidates with confidence,’ says Joanne. ‘Advertising should attract those capable of delivering the service, but franchisee prospects don’t all have “the right stuff” to make them – and you, the franchisor – successful. Our help can save franchisors a lot of time and effort and, even better, no payment is required until a result is achieved.’

knows that only too well. As a former franchisor herself, she knows that when a franchisee decides it’s time to sell, it means a partnership is coming to an end. Finding and developing a new franchisee to the same level adds another task to an already busy workload.


With 50 years in the industry and a team approach that sets it apart, Clyth MacLeod gives franchisors and franchise re-sellers the benefit of collective expertise with a single point of contact – in this case, a broker with franchisor experience and the time to develop an understanding of what is really needed in your particular operation.

‘Unless a franchise operation is very substantial, a dedicated salesperson is not usually feasible,’ says Joanne. ‘The franchise sales function often sits with a very busy franchisor who may not have the time to do it justice. Or it may be included as part of a support role where it’s a compromise that can conflict with franchisee relationship building.

Working as a team

‘I’m happy to work with franchisors and candidates throughout the country – contact me to find out how I can help you recruit and replace franchisees and grow your network without the hassles. I’m also happy to advise anyone considering becoming a franchisee and help them work out whether a particular franchise would be appropriate for them.’

• Understand they must market and sell the product or service with franchisor support;

‘There is also the risk of missing vital steps in the sales process that may come back to haunt you later. It should be no surprise, therefore, that many franchises choose to use the services of a specialised business broker.’

After several years working with businesses through the NZTE’s Regional Business Partner Network, Joanne purchased a national franchise and spent 5 years growing it to a base of 24 franchisees. Having sold the business last year, she took on her new role at Clyth MacLeod armed with a wealth of inside knowledge.

Joanne sums up, ‘A dedicated business broker with franchisor experience can make life easier. We will: – PUTTING PEOPLE IN BUSINESS

• Negotiate and close the sale.

Joanne Bush

Making life easier

Now she is in a position to give franchisors the help they need as a consultant franchise sales specialist with Clyth MacLeod Business Sales –New Zealand’s longest established business brokerage.

The secret ingredient

• Be personally accountable;

‘Good franchisees make your job as franchisor easier, whilst actively contributing to the success of your brand. The challenge is finding the right people: they must have the right skills and qualifications but also need a “secret ingredient” for success – a proactive attitude towards growing their own business and an understanding of what the franchisor/franchisee relationship is all about.

Over and above the necessary skills and qualifications, ideal franchisee prospects should:

• Understand what you really need in your franchisees – the must-haves and the nice-to-haves;


After four-and-a-half years growing their Paramount business, Romita is thankful to her parents for their support. The couple were thrilled to move into their new home and are looking forward to Vinel’s mother moving in with them this November. Sadly, his father was a victim of the Covid pandemic, so they are thankful that Paramount made their dream a ‘

R omita Prasad purchased a brand new five-bedroom house earlier this year, and there’s no doubt in her mind that buying a Paramount Services franchise was key to achieving her dream.

help, Paramount was always there for us,’ Romita says.

It was Paramount’s national manager Murray Hamilton who suggested that Romita expand the business through day cleaning contracts.

Murray organised some hours for Romita cleaning Paramount’s own head office in Avondale, which gave him and the rest of the management team an excellent opportunity to witness her skills up close. Romita was soon comfortable with the concept, and now has eight daytime sites. ‘I actually like day cleaning, there’s more interaction with people and you’re always getting feedback. I feel part of the teams I clean for during the day – I’m a bit like the mother who keeps the house clean and organised,’ she laughs.

Consistent help

‘I get 99.9 percent positive feedback. Along with the good money, that makes me very happy.’


Paramount Services is one of the country’s leading providers of commercial cleaning services, and an award-winning franchise business – in fact, Paramount franchisees Gary and Kirsten Camoin are the reigning Westpac Supreme Franchisees of the Year, while Paramount has won the Supreme Franchise System of the Year title on three occasions. The franchise gave Romita and Vinel the training and support they needed to get started. The couple admit they found the physical work a challenge to begin with, but within a few months had found their rhythm and their new business was starting to grow. ‘Whenever we needed any

‘Murray had already helped me secure lots of my sites, and he raised the idea with me one day,’ she recalls. ‘Day cleaning differs from night cleaning in that there are people in the office you must work around, but it means you can work while your family is out.’

With support from intoturnhardServices,Paramountalittleworkcanbigdreamsreality

Business & Commercial

Romita Prasad and Vinel Kumar: ‘I get 99.9 percent positive feedback. Along with good money, that makes me very happy.’

Romita and husband Vinel moved to New Zealand from Fiji in 2010, bringing their three little girls and settling into a very different life from what they’d been used to. Renting a home, Romita secured part-time work and subsequently worked shift hours at an Auckland Airport money

Dreams are for families

truly looks after its franchisees like a family. My advice to anyone thinking about investing in a Paramount franchise is that

very difficult back then, as my kids were still in primary school and the 4am starts were stressful,’ she recalls. ‘There was just no time for the family.’ With Vinel’s parents coming to live with them, and the three girls each wanting their own bedrooms, buying a large house seemed an impossible dream. But in 2017, that started to change.

26 Franchise New Zealand Spring 2022 Year 31 Issue 03

‘My sister knew a few people who owned Paramount Services franchises, and she insisted that we start our own business,’ says Romita. ‘Then I met Stella Blake, Paramount’s national franchise manager. She made our transition to owning our own business very smooth, and helped us get finance approved so we were able to make a start quite quickly.’

‘We arrange the contracts, so you don’t need to worry about that – you can focus on carrying out the work and building your own reliable team. If you’re willing to work hard, prepared to provide a high quality of service, and able to build solid customer relationships, then a Paramount franchise could be the perfect risk-free business for you. – PUTTING PEOPLE IN BUSINESS

Murray Hamilton was not surprised to see Romita succeed in her day cleaning business. He first got to know her when she agreed to take on a large day cleaning contract at a retail premises located in Auckland’s ‘ means you must disrupt the business as little you can – it’s much like being a waiter; you only disturb people when it’s absolutely necessary,’ he explains. ‘So, if you’re vacuuming or something then you make sure you do it at the best possible time.

don’t just train you how to clean – they teach you how to manage your own business and run it successfully.’ And that’s the way to achieve your dreams.

Romita is loving her new responsibility. ‘I am 80 percent through the course, and life is full-on. But I’m really enjoying it, and looking forward to the assessor job,’ she says. ‘It absolutely suits me, and my husband and girls, now aged 12, 13 and 15, are my biggest supporters as always.’

‘ business development manager has also been successful securing additional night cleaning contracts, which means more exciting growth opportunities for our franchisees.

Murray reports that, following the turbulence of the pandemic, people are recognising the need for good cleaning and hygiene more than ever. ‘As a result, there are some major opportunities opening up in 2022 as well, particularly around day cleaning,’ he says. ‘For example, our reputation and national reach means Paramount franchisees can now expand their businesses by securing day-cleaning contracts for house

‘I immediately saw that Romita was conscientious in her work and personable, and therefore easy for customers to talk to,’ he remembers. ‘She was committed to providing the very best service she could, and so when other day cleaning contracts became available, her track record meant she was the ideal candidate.’

Paramount Services

M 027 467 mhamilton@paraserve.com1688

Advertiser Info

the opportunities she’s most excited about is becoming a registered assessor, in order to train new Paramount franchisees in general cleaning. She admits to being a little hesitant about taking on the teaching role, but Paramount already knew she had the right skills and attitude. ‘It just required a little study to become a qualified assessor and to realise how good it would be for me.’

More opportunities


Contact Murray Hamilton P 0-9-376 7850

Grasping the opportunities that have come her way and fitting them within her schedule is the key reason behind Romita’s business success, Murray believes. ‘She’s worked hard, that’s very evident, and she’s achieved the reward of a brand-new home as a result.’

Just rewards

‘To give you a real insight into what’s involved, we can arrange for you to spend some time alongside a successful franchisee like Romita. Contact me today to learn more.’

you’ll have absolutely no regrets. Sure, there is a little hard work to be done, but there are also many opportunities. You are never left alone or ‘Paramountstressed.

Opportunities day and night

Romita says day cleaning has also opened the door to many new opportunities. ‘I’ve been able to try out new cleaning machines and join the Paramount team in new ventures. I enjoy being part of meetings, going carbon zero, learning about zero-to-landfill, as well as being given the opportunity to trial new cleaning products and disinfectants,’ she

28 Franchise New Zealand Spring 2022 Year 31 Issue 03

Australia, both of whom were with us for the full two days and happy to share their experiences and insights over the breaks as well as in the formal sessions. We also had speakers and panellists from every sector of what’s next TOGETHER

for franchising? GETTING

The National Franchise Conference was a massive success –

Franchise Association News NZ’s most loved dairy startingFranchisedistributionNationalStrongbrands!supportopportunitiesat$750k NZ’s Favourite Milk! We’re looking for motivated, ambitious, sales focused business people to join our team! Owning an Anchor Franchise is a highly sought after opportunity with 50 Franchisees delivering millions of litres of milk per year! If you are fit, enthusiastic, commercially savvy, with a passion for business we would love to hear from you. Please email us today: • Build a team or work alone • Exclusive territory • Ongoing training and support • Diverse work scope | Call Leon on 027 505 8236 You do not need to be trade qualified but you do need to be handy on the tools and well organised Property Maintenance &MakeHandymanaprofit on or off the tools

New members

• New Zealand Sotheby’s International Realty


‘We are expecting a big turn-out on the night to support all the entrants and to celebrate their achievements as they have risen to the challenges of the past few years,’ says Robyn. The finalists will be announced on 26 September.

• Greg Paget of Cleantastic New Zealand

12 November Auckland Westpac New Zealand Franchise Awards

Events Calendar

We are looking for people who are business minded, ready to support a great team of staff and share in our Just Kidz passion for quality Early Childhood Education and Care.

New FANZ Board named

Contact FANZ (details below) for more information on the benefits of membership. FANZ members are clearly marked in the Directory at the back of this magazine.

• Darryl King of Jackson Russell Lawyers

• Investment level $700,000 plus, subject to location

7 December Auckland Christmas Function at Waipuna

‘If you are involved in franchising, or want to talk to people in the franchise sector, the Conference is the place to be. The 2023 event will be held in Christchurch next August – details will be published on our website as soon as they are available.’

5 October Auckland FANZ Twilight

• Each JUST KIDZ centre is purpose-built, often within new developments where there will be a ready demand

With the theme Stronger Together in a New Normal, this year’s Conference always promised to be different, and so it proved. After all the challenges of the last two years, there was a focus on franchisees’ mental as well as financial health, upon sustainable products as well as sustainable profits, upon learning from the recent past as well as planning for the future, and on how franchises can contribute to a better world.

The roles of Chair and Vice Chair were elected at the first Board meeting after the AGM and saw Dawn Engelbrecht continue as Chair while Brad Jacobs took over the role of Vice Chair from Nathan Bonney.

• Dawn Engelbrecht of sKids (Chair)

In her Chair’s Report to the AGM, Dawn reflected on an incredibly busy year for the Association, with a lot of work going on especially in the area of advocacy and legislation, online information sharing and events.

FANZ offers a variety of benefits to members, who include franchisors, master franchisees, franchisees and service providers. The latest members to join are:

All events subject to any Covid restrictions in place at the time. For the latest details of what’s on around the country, please visit the Franchise Association website at, email or phone 0-9-274 2901.

Childcare Fun


• Michelle van Gaalen of Laser Group Services & Exceed

• Brad Jacobs of The Coffee Club (Vice Chair)

The seven-person Board includes a mix of franchisors and advisors, giving a broad spectrum of knowledge and experience across the whole franchise sector.

The results of the Franchise Association’s Board election were announced at the AGM in July. There were six nominees for the four places, reflecting the membership’s ongoing support and willingness to contribute to the work of FANZ. The full Board is:

• High quality facilities and resources are put in place right from the start – PUTTING PEOPLE IN BUSINESS

• Scott Jenyns – independent member

The Westpac New Zealand Franchise Awards will take place on Saturday 12 November 2022 at the Cordis Hotel, Auckland. Covid permitting, these will be the first in-person Awards since 2019 – the 2020 Awards were cancelled owing to the pandemic, while the 2021 Awards were held online.

• The Leather Doctor

• Callum Floyd of Franchize Consultants

At the same time, there were hard-hitting sessions on increasing regulation, managing financial information and the changing role of field managers, as well as 18 different round table sessions on specialist subjects and 21 trade stands from specialist service providers.

Franchise Income is generated by multiple income streams

• Home maintenance inspections, for homeowners taking a proactive approach to identifying areas needing attention;

Income Streams

30 Franchise New Zealand Spring 2022 Year 31 Issue 03

• New home warranty services, to identify any problems before a new home warranty expires;

• Healthy Home and Safe & Sanitary testing.

•including:Presale inspections;

We provide complete training and qualifications along with uniform, equipment, systems, marketing support and insurance. No formal qualifications or experience are required to join.

Join an international network of over 200 franchisees. Call or email us now to request more information.

Have you been thinking of a career change or owning your own business? Are you tired of making money for your boss instead of yourself? We are offering the right candidates the opportunity to invest in a turnkey franchise business focusing on the huge demand for home building inspections.

• Asbestos testing;

• Pre purchase inspections;

Low Investment, High Returns

A Buyer’s Choice Home Inspections is a work from home business suitable for all ages and career backgrounds. Territories are available throughout New Zealand at With$72,500+GST.thepotential

• Methamphetamine (Meth/P) testing;

John Goodrum Regional Master Franchisor 021945140 or

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to earn $100,000+ PA once fully established while you build a valuable business for the future.

As a franchisee, you don’t need to be a builder. You’ll have specialist equipment to check power outlets, moisture levels and all matters related to dwellings.

• Renovation deficiency inspections, to lessen the risk of suspect materials and workmanship;

Although certification is not yet mandatory in New Zealand all of our inspectors will be trained and fully qualified to the same standard as the certified inspectors operating in USA and Canada.

We’ll train you to know what to look for and identify the issues, but you can leave fixing them to builders, plumbers, electricians or other trades people.

Franchises available across New Zealand. Do you want to earn $100,000+ per year? The amount will depend on your efforts.


A great cashflow business

SmartGrass already has established operations in Auckland, Wellington, Christchurch and Queenstown, with franchise opportunities now available in Auckland, Otago and many other centres.

‘Here at SmartGrass, we love what we do – and it shows in our customers’ feedback. To learn more, contact me today.’

Info ★ ★ ★ ★ ★

Sharleen (Henderson August 2022) ★ ★ ★ ★ ★

elighted customers build businesses. If you provide a great product or service, your customers will tell their friends – and, these days, they’ll also tell the world through online reviews.


Sales and management franchise

Contact Jack Kennedy P 0800 TURF NZ M 027 822

Jared (Wellington August 2022) ★ ★ ★ ★ ★

‘To get good results and a long-lasting surface worthy of the investment, it’s a job best performed by a properly-trained professional. The role of our franchisees is to develop sales and manage a team of employees or contractors who carry out the installations to our high standards,’ explains Kerry, who brings many years of franchise experience to his new role at SmartGrass.


Margaret (Avonhead August 2022) ★ ★ ★ ★ ★ – PUTTING PEOPLE IN BUSINESS

‘Kids or pets can rush out and play, then rush back in again with no more mess than a bit of water. Sports grounds can be turned into all-weather surfaces, green areas can stay green whatever the climate. It’s a service that delivers strong, positive emotional outcomes, as is clear when you read some of our Google reviews from this month alone.’

‘We provide full training to make sure you get off to a flying start, so you don’t need previous experience in the installation of artificial grass or general landscaping,’ managing director Jack Kennedy explains. ‘However, good practical problem-solving skills are essential. Combine these with the proven SmartGrass product and systems, and you have all you need to create a very rewarding business – in every sense.

‘Incredible! An end result that we’re incredibly pleased with. The team at SmartGrass were great to deal with – kept us updated with great communications. The photos don’t do it justice. We would highly recommend! Our dog loves it! So do we.’


Review of reviews

‘The team were fantastic! They came for site visit and came up with a few options to re-configure my backyard and really capitalise on the space with the aim to make it more usable. The quotes were reasonable along with the customer service being exceptional! I am so glad I reached out to SmartGrass, I have ended up with a fabulous backyard that’s so much more useable than I ever thought possible and will definitely recommend your services to others.’

‘Because we do the job professionally, we get excellent feedback from our clients,’ says Kerry. ‘They come in all forms – small, large, residential, corporate, sporting, schools and government bodies. SmartGrass can transform unusable spaces where grass will not grow or survive, or turn problem areas into a real asset all year round.

‘Well run, the business is very profitable because there are relatively low overheads – no leased premises required, and very little capital tied up in stock,’ Kerry points out. ‘With high margin, low volume projects that often take just two to three days to complete, there’s good cashflow and constant income available.’

So if you’re looking to buy a franchise, you want to know that its reputation will bring you customers and help you grow. There’s nothing as referenceable as independent, positive feedback – and that’s something the team at SmartGrass get all the time.

SmartGrass is a rewarding business both personally and financially – as reviews prove

SmartGrass franchisees can look forward to three main revenue streams: a margin on product supplied; the installation fee; and regular maintenance, which provides an ongoing incoming stream. The franchise requires an investment of around $200,000, which includes a vehicle and all machinery needed to get started. Finance options are available through Westpac


Home & Building


Nationwide opportunities

Amy (Lower Hutt August 2022) ★ ★ ★ ★ ★

‘Wow what a transformation our backyard is! Thank you so much for the service and friendliness received. We bought our house new off development plans and our back was not only unlevelled, the fencing was out along the bottom and the soil was not a good look at all. The team at SmartGrass not only levelled our whole back, they also boxed up the fencing area to make it nice and tidy and squared up. Thanks so much team, highly recommend!’

‘Our purpose is to create amazing green spaces for people to enjoy and use while taking care of our environment,’ says SmartGrass general manager Kerry Forde. ‘We specialise in the supply and installation of artificial grass. Our Earth Series product is not only more realistic than competing products – it also drains five times faster, is three times stronger, lasts longer and is genuinely end-of-life recyclable.

‘I made the decision to have SmartGrass installed a few weeks ago and last week the installation was complete! I am amazed at how realistic it is... the team carried out the work effortlessly and professionally. I can’t believe how good it is. Great investment and every day I look at a beautifully manicured lawn. Thank you!’

Dreaming of a part-time creative lifestyle on the Rare franchise opportunity in the Thames-Coromandel area. • Well-established customer base with strong, recurring income and earning potential. • Simple to run. Full training provided. • Part time, flexible hours. • No artistic talent required for business ownership. • Would suit a people-person, organised and creative-at-heart. 021 0231 3407

Are you prepared for what self-employment means? Running your own business involves working harder than you have ever worked in your life, especially during the start-up phase. Are you willing to work long hours and weekends? Give up sporting commitments? Reduce your social life? In addition to actually doing the work itself, you’ll also need to handle admin, paperwork, maintenance, compliance and all sorts of other tasks. Does your family really understand this and have you got their total support? Without it, you’ll be putting yourself under constant stress and both the family and the business will suffer.

Most people require some sort of finance. Access to finance is not usually a problem provided the business stacks up as a good proposition, but you will require some sort of security. In some cases, where the franchise is a proven brand, banks will lend against the value of the business itself, but part of the equation often involves borrowing against property. When calculating what you can afford to borrow, remember that it is the value of the the

The first thing you need to do is decide what sort of business you are looking for. You need to work out what would best suit you and what you would want from it. Consider:

Do you prefer working by yourself or leading a team? Are you a night owl or an early bird? Are you a ‘hands-on’ person or a ‘hands-off’ person? If you’re an early riser, a late night pizza business isn’t for you. If you like a lie-in, you won’t enjoy being a baker.

1. Assess your own position

There are ten key stages laid out in our flow chart. Some of them you may need to do more than once; many will overlap or take place at the same time. Follow the map and look up the other references it features, and you’ll end up in the right place for you.

There are lots of happy franchisees in different businesses, but there are some miserable franchisees around, too – even in good systems. They are miserable because they made the wrong choice for their own personality, their circumstances or their time of life. In this article, we’ll help you work out which is the best type of franchise for you and then show you how to select from the choices available.

Will you feel comfortable without a regular source of income? That salary won’t be automatically appearing in your bank account any more. Is it OK to put your house or savings on the line? Do you think positive without being over-optimistic? Do you respond to goals and deadlines?

Buying A Franchise: Making The Right Choice

With hundreds of franchise opportunities to choose from, how do you choose one that’s going to perform for you? Here’s our guide Coromandel?


32 Franchise New Zealand Spring 2022 Year 31 Issue 03

What skills do you have – not just work skills but hobby and social skills? Are they transferable to a new career? Are you good with your hands? Good with people? Good with numbers? You want to look for a business where your skills will become real strengths. However, that doesn’t mean you have to have experience in the same industry – some 80% of franchises say ‘no experience required’ because they provide full training. It’s more important that you have the right aptitude and the right attitude.

ne of the questions that we are regularly asked is: ‘What’s the best franchise, then?’ Unfortunately, it’s not a question to which there is a simple answer. You see, there are hundreds of different kinds of franchises available today, some of them very good indeed, but no single one is the best. How do you compare a café franchise with a building business, or a courier franchise with a childcare centre? You can’t – but you can work out which one will best suit you.

The cost of buying into a franchise ranges from under $5000 to over $1 million. What matters is not how much you have to spend, but how much you – and your new business – can afford.

2. Get the money right

equity in

house, and

When you first contact the franchisor to find out more about their opportunity, they will probably ask you some basic questions over the phone or ask you to complete an initial form. Meetings and interviews are very time-consuming, so it is a good idea for both of you to see if you meet the basic criteria for a franchisee.

Decide what your own goals are. If you operate them properly, most franchises should provide a fair wage for the hours you put in, a return on investment and a potentially tax-free capital gain when you sell them. What do you realistically want to achieve in each of these areas? Can your chosen franchise deliver it?

4. Research the industry

Research your chosen industry well. Read the trade magazines, talk to people in the business and find out the trends. How will digital technology or online sales or services affect it? How big is the industry in New Zealand? Which franchises operate within it? Talk to them all. You’ll learn more that way and it’s important to find a company where you ‘fit’ and share the vision. If you don’t like the people, don’t buy the Iffranchise.afranchise is targeting a niche part of the industry, is the niche big enough to sustain your business? Overseas franchises sometimes find that, because our population is so small, niche products are not viable.

Among the 275-plus franchise opportunities detailed in this magazine (see page 68), there is likely to be a franchise that interests you. That’s good news – you’re going to be working hard so it’s important to enjoy what you do. Expect to be in the business for at least three-to-five years. Exiting earlier is possible, but not usually profitable.

As discussions progress, the information required by both parties will become more detailed. All good franchisors will provide a disclosure document that contains detailed information about the franchise and your own prospective business within it. You will probably be asked to sign a confidentiality agreement before receiving this, as it will contain information that the franchise would not want to publish to competitors. Such a document is a requirement if you are dealing with a member of the Franchise Association; non-members may also provide such a document, but it may not contain all the information required under the Association’s Code of Practice.

In addition to confirming the information contained within the disclosure document, carry out your own research into the franchise, the people involved, its history, the market it serves and the franchisee’s role. Read up everything you can in trade journals as well as in newspapers and the internet. The latter can be very useful but it pays to check the quality and the date of information posted on the internet as much is out of date or not relevant to New Zealand. If you come up with any queries, raise them direct with the franchisor.

not the value of the house itself, against which the bank will lend. If the bank will restrict borrowings to up to, say, 80 percent of the registered valuation and you want to borrow $200,000, you would need to have a registered valuation of at least $250,000 on your property with no mortgage. If you already have a mortgage of $400,000, you would need a valuation of at least $650,000 – and so on.

At the same time, you won’t have total control. You have to work with the restrictions the franchisor lays down: what you can sell, how you sell, when you sell it, ingredients you use, equipment you buy and so on. You will have to contribute to marketing campaigns and share information with others. If you can’t accept this, don’t buy a franchise. – PUTTING PEOPLE IN BUSINESS

No No No Assess your own position Decide StartHere Get moneytheright Learn franchisingabout Questionfranchisorthe Take financialgoodadvice See alawyerspecialist Check what you’re paying for Look Evaluatefranchise?anotherforfranchisethe Researchindustrythe Yes Yes Yes Talk franchiseesto Congratulations! All that research will give you every chance of success. Now commit to buying your chosen franchise and give it your all So a franchise isn’t for you. That’s ok – better to find out now than when it’s too late industry?Same

what’s the for you? BEST FRANCHISE

Don’t borrow more than your business can repay – lack of capital kills a lot of businesses. Many franchises will insist on your having, say, 50 percent of the start-up costs in cash. Believe them – if they say you can’t afford their franchise, you can’t. They don’t want you to fail any more than you do, so better to look for something smaller to start with than bite off more than you can chew.

You should then receive some information and be invited to call them to arrange a meeting if you are interested. Read this information thoroughly, and note down the first impressions and any initial questions you have when you first read it. Smaller franchises, in particular, may not have glossy brochures to send you, but the information should at least be informative about the company’s history, the market for its products or service, the franchisee’s role, and the costs involved. Make sure you have digested all this before the first meeting.

3. Learn about franchising

You will probably have two or three interviews with the franchisor. Remember that these interviews are for the benefit of both parties. While the franchisor will want to assess your suitability as a franchisee, your purpose is to obtain the information you require to make a decision. Don’t be afraid to ask questions (see below).

Your business will not make money from day one – it may take several months or even longer to reach break-even. How long can you support yourself before you need to earn an income from it?

Find out how franchising really works – particularly the unique relationship that exists between franchisees and franchisors. You will be appointed as a franchisee because you have the potential to succeed in a particular system, you’ll be given a proven product or service and then trained and supported as you grow – but you will succeed or fail on your own merits.

5. Evaluate the franchise

Given the current housing market you may also need to check on what your house is worth at today’s prices before you start looking. It’s better to be prepared.

In addition to this magazine, there are a lot of valuable articles on-line at

7. Talk to franchisees

You will have many questions about the specific industry, product or service which the franchisor will no doubt answer. However, you should also think hard about the franchise itself.

8. Take good financial advice

Franchisors are often reluctant to make financial projections lest they be viewed as ‘guarantees’. However, they should be able to provide you with figures based either upon the performance of an existing (comparable) franchise or company-owned outlet, or with figures based upon an average of stores.

A few franchise systems do actually offer work or income guarantees that may be attractive to the newcomer. It is important to check what any guarantee actually includes, under what circumstances it is paid out and for how long it applies.

6. Does the franchisor provide the levels of training and support you will need? How?

Whether you are provided with projections or guarantees, get an accountant with experience of franchising to assess all figures. I stress that they should have franchising knowledge, as it is a specialist area and an inexperienced advisor may either miss or misunderstand some element. Experienced advisors will know what to look for.

1. How long was the business running before it began to franchise, and how successful was it?

2. How strong is the franchisor’s financial position?

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return that can reasonably be expected on your investment; the hours of work you will need to put in; the amount of service and advice provided by the franchisor; the general atmosphere and image of the franchise; and the everyday experiences of a franchisee. There’s a list of 50 Questions To Ask Franchisees at Youarticle/935.shouldalso

3. If the franchise is new (or new to New Zealand), was a pilot franchise run here and what were the results?

The greatest single source of information on any franchise system is going to be the franchisors themselves, so don’t hesitate to ask questions. Prepare for every meeting by making a list of the questions you want to ask, and write down the answers. Be prepared to say if you don’t understand anything – the better informed you are, the more likely it is you will make the right decision.

4. How many franchises have been opened? Have any closed or changed hands? If so, why?

make sure that you choose the franchisees to talk to. Don’t just accept a list of ‘approved’ franchisees from the franchisor – they are hardly going to point you in the direction of people who have had bad experiences. Get a full list of franchisees and choose from that. It’s fair to tell the franchisor who you want to talk to, as they may need to let your chosen franchisees know in advance that you will be calling and that you are a genuine prospective colleague, not a competitor fishing for information.

34 Franchise New Zealand Spring 2022 Year 31 Issue 03

6. Question the franchisor

The surest method of obtaining information about the performance of the franchise is to talk to franchisees who are already operating the business. You will get a realistic assessment from a franchisee of the

5. How successful are existing franchisees?

To help you in this, there’s a list of 250 Questions To Ask Your Franchisor at The six most important areas to be covered may be summarised as:

If you change your mind or if you fail training, you may still be able to pull out within a certain ‘cooling-off’ period but the franchisor will probably be entitled to subtract their own costs before returning your Youmoney.must also ensure you have a clear understanding in writing of any ongoing fees which are payable. These may include a royalty or management fee, marketing or advertising contributions, ongoing training fees, accounting fees and others. It is important that you are aware of what fees are payable, how they are calculated and what they are for. – PUTTING PEOPLE IN BUSINESS

Encourage your accountant to contact the franchisor direct with any queries, and to work together to prepare a budget and cashflow analysis for the initial trading period. You will find these invaluable when applying to a bank for funds, as the bank will want to know not only that you have the security but also that you will be able to repay the interest on borrowing.

Before you sign the agreement and transfer the money, make absolutely certain you know what the up-front franchise fee covers. It is likely to include at least the right to trade under the franchise’s name, the right to use the franchise system, initial training and all system manuals. It may also include a (possibly exclusive) territory. Note that these rights will only apply for the term of the agreement –often five or ten years – although there may be one or more rights of renewal. The period may be less where lease premises are involved, as it is common to match franchise and lease terms.

9. See a specialist lawyer

It is important to understand the nature of the franchise agreement, as this is the document on which your relationship with the franchisor is founded. Most franchise agreements are lengthy documents (40-60 pages), and are couched in legal language. However, this should not deter you from reading through it paragraph by paragraph and making notes of questions that arise (don’t try doing this all in one go, and definitely don’t try doing it in bed unless you are an Youinsomniac!).mustthen

Do business?wantyoutoownaSimple.Profitable.Affordable.Guaranteed.

10. Check what you’re paying for

get a lawyer to check over the franchise agreement. Issues may include: exclusivity; territory; term of the agreement and options on expiry; and performance criteria. If you don’t understand what you are getting into – what your obligations are and what the franchisor’s obligations are – then you could be in for some nasty surprises further down the track.

Some franchise systems have established links with particular banks who consequently know the business well. This may help your application, although any bank will still want to be reassured of your ability to repay any loan.

Use a lawyer with franchise experience – again, he or she will know what to look for and will be quicker. Lawyers inexperienced in franchising often waste their time – and your money – querying quite standard conditions. The Directory at the back of this magazine includes a list of franchise-experienced lawyers and accountants. Do not sign anything until you have been through this process.

Good luck! – but don’t rely on luck

The franchisor will usually be able to offer guidelines on an appropriate balance of financing between borrowing, overdraft and leasing for this particular business. Do listen to this advice; many franchisees start off under-capitalised, and that can lead to problems no franchisor can resolve for them.

By ensuring that you have a clear understanding of your rights and obligations as a franchisee before you start your new business, you reduce the potential for misunderstandings and disappointments. The better informed you are, the better position you are in to make the right choice of opportunity. The result is that your journey to business ownership should be easier, safer and happier for everyone.

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The board should make sure that such a potentially valuable group can maximise potential advantages for both franchisees and franchisor alike. In some cases, that will mean very short-term franchisee issues might be prioritised; others might relate to long-term objectives; while there will also be times when focus on specific issues is required – for example, the need to implement a new Health & Safety system to provide directors with realtime visibility of systemwide compliance (including franchisees and staff).

M 021 669 Advertiser Info

Franchise Management

2. Developing and updating strategic plans (and operating plans where necessary), to clarify direction, priorities and goals.

3. Addressing the five key franchise-specific areas identified by Franchize Consultants: monitoring franchising health and performance; improving franchisee returns; innovation; franchise relationships & satisfaction; and systemwide change.

Opportunity: GOOD

Get the right advice. Talk first with New Zealand’s longest established, largest and most award winning team. Work with a company engaged on major projects with many of the biggest and best emerging names in the franchise sector.

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t’s a tough time for franchise leaders right now. Destabilising events like Covid, war in the Ukraine, flooding, fires and supply chain issues are causing uncertainty. Add inflation, staff shortages, wage costs, competition, access to finance, legislation, climate change and developing technology, and the need for rapid adaptation has never been more urgent.

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The Franchise Advisory Council

‘We work with many top franchisors on governance and engagement issues, including FAC set-up and management. Contact Franchize Consultants to find out more.’

Get award winning help at every step

In the current environment, franchisor boards would do well to recognise how an effective FAC can help a board and management understand the franchisee perspective, including key issues, opportunities and insights. This is not to suggest that FACs should be closely directed by the board – a FAC’s success is often dependent on franchisees recognising it as legitimately advancing the interests of franchisees.

1. Assessing the operating environment and identifying trends, issues, opportunities and threats (including associated priorities and actions) that could impact the franchise network well out into the future.


For franchise systems, good governance is especially important to meet these challenges. That is because franchising involves a complex commercial and relational situation compared to a company-owned Unlikechain.

Many medium-to-large franchise companies have a FAC, a group comprising both franchisee and franchisor representatives with the core purpose of advancing the mutual interests of both parties. Common objectives include discussing opportunities for improvement, considering proposed changes, better understanding one another’s perspective, and so on.

More detail


Find out why. Call Callum Floyd (09) 523 3858 or email year

Harnessing franchisee input is vital for franchisors to succeed, say Franchize governanceConsultants – PUTTING PEOPLE IN BUSINESS

Choosing to franchise business?your improving an existing one

company-unit managers, franchisees are both more invested in the business and more independent in their thinking. A franchise network must therefore bring franchisees on a carefully-considered journey when making changes. This means the board of a franchisor company needs to focus on a number of areas:

Franchisor boards often lack the understanding vital for influencing necessary change among franchisees, which is where the Franchise Advisory Council (FAC) plays a vital role.

Dr Callum Floyd, managing director of Franchize Consultants, says that, ‘In the current environment, good governance will strongly harness the franchisee perspective. Ensuring your FAC has the right structure, operation and focus will help achieve this.

Contact Dr Callum Floyd P 0-9-523 3858

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‘Our vision was to create an affordable swimming pool that any Kiwi family could own,’ Mike explains. ‘And we’ve succeeded – Container Pools are designed to cope with our country’s seismic and geographical conditions, and we have installed them everywhere.’

After constant evolution, the Container Pools product has been refined to avoid an enormous amount of waste. ‘Previously we used virtually new shipping containers, but had to throw away the top halves as they are not as strong as the bases,’ Mike says. ‘Now we build our own containers with brand new components. We’ve kept the original container shape, but our pools have a moulded fibreglass liner with inbuilt insulation, and are all decked in beautifully-crafted hardwood.

hipping containers have many uses, from storage to tiny (and sometime quite large) homes. A few years ago, Joel Painter looked at another use – turning shipping containers into swimming pools. He decided the idea was worthy of refinement and, seven years on, Container Pools have perfected the art. Today, they are New Zealand’s largest supplier of above-ground pools, turning out bespoke family swimming pools accessible to all, and even exporting their products. Now the Helensville-based company is looking to appoint 12 agents to help meet demand from all around the country.

• A strong and positive customer focus;

‘The investment level is from $25,000, and the potential for agents to build a high-return business is considerable,’ says Mike. ‘Container Pools are big-ticket, quality investments that are both highly desirable, and convenient. Location is no problem: even a tiny section can accommodate one and we’ve installed several in sites which other companies had rejected as impossible.

A unique New

High-return business

• A positive personality and sales experience;

needs first-class people nationwide

Because Container Pools are free-standing, another major headache is removed from the equation as they do not necessarily require council consent or involvement. ‘No earthworks are required – just a flat area of concrete or gravel – and with no building consent, installation is incredibly simple. Safety is inbuilt – they exceed the height of pool fencing requirements, which saves more problems and can be another significant cost saving.’ – PUTTING PEOPLE IN BUSINESS

Affordable, fast and portable

‘On average our pools cost half of what it takes to install a ground-based swimming pool,’ says Mike. ‘They are easily installed – place, fill and swim. It can take up to 30 months to have an in-ground pool built, but our production time is approximately 5 months. Our installation time is same-day, and we’ve even done a couple via helicopter. If you want to, you can also take your Container Pool with you when you move.’

• A practical approach to problem-solving and technical situations.


Opportunity: Home & Building 10AM, SAT 1 OCT 22 BY INVITATION ONLY

Container Pools come in a variety of sizes to suit any location and have a number of inbuilt advantages, including price, speed and portability.


Advertiser Info

Joel is a practical guy, with a background in engineering problem-solving from oil rigs to cranes which has served him well as the company has constantly innovated. He is joined in the business by father Mike, an ideas man with 40 years’ experience in growing businesses in everything from transport to land development, Joel’s wife Louise, who manages the office, and Mike’s wife Nicola, who handles marketing.

Container Pools

Contact Mike Painter P 0800 766 5769 M 027 289

‘We want to hear from experienced salespeople who can make the most of this opportunity to build a growing business. Give me a call now to find out more and reserve a space on our agents’ open day at our Auckland factory. We’ll show you why Container Pools has taken off – and how you can be a part of it.’ Zealand pool company


‘As far as I know, Container Pools is the only company in the world manufacturing above-ground swimming pools in the way we do, and I believe we are leading the world in this kind of construction.’

Container Pools is now looking to reach all parts of the country. The company has worked with the award-winning team at Franchise Accountants to develop a package that will reward motivated people who are keen to sell and manage installations in their exclusive territory. Providing pool valet services offers another, recurring income stream. Applicants need:

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Build your own successful and profitable start-up business with the security of the

• What topics are covered in the franchise manuals? What format are they in: paper, disc, online? How many pages? How regularly updated?

A respected partner to global carriers

• What systems do you have in place to support key processes – eg. accounting, lead generation and management, benchmarking? How will I know how well I’m doing? Are comparisons of performance across key areas available to all franchisees? Is there help in analysing areas for improvement? This should be a key advantage of franchises over independent businesses. Technology makes benchmarking easy and is part of most good franchise systems.


InXpress has established strong and lasting relationships with trusted courier partners around the globe and access to highly competitive rates. This leaves you free to concentrate on building sales, working towards your goals, and creating the lifestyle you want.

support will you get

What as a franchisee? how

• Is there any formal support system between franchisees? (eg. mentoring, a buddy system, franchise advisory council, intranet). Other franchisees can be a valuable source of help and support.

• Do the manuals provide clear guidance and tools for local marketing? All franchises require the franchisee to be able to grow their business locally, so this is a critical area.

Buying A Franchise Own a tech-enabled business, working from home in an ‘essential service’ industry.

• What specific business planning tools and guidance can I expect throughout our relationship from start-up to exit? What would happen if I had operational or business problems that I was unable to solve? What help would I get?

The InXpress Opportunity world’s largest franchisor global We’ll – PUTTING PEOPLE IN BUSINESS

• Where is your franchise support office based? What does it consist of? How many people are employed by the franchisor? What do they do? How many are in direct support roles, rather than in administrative roles? Can I meet some of your staff? Many franchises in their early stages have very few employees – however, as a franchise grows it requires additional support staff to ensure existing franchisees continue to receive service.

• What support would I receive during the opening period of my business? What on-going support services do you provide? Do you have a programme of visits and meetings to monitor progress and advise on improvements? How often would you visit me and for how long? What can I expect us to cover and achieve through your field visits? How are the visits structured? Are they results-focussed?

Founded in 1999, InXpress has a long history in managing successful businesses. This is combined with the expertise to train and support franchisees in running a sales business. With 460+ franchises globally, the multi-award-winning business continues to grow.


courier services.

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Don’t be shy to ask these questions – support should be a major advantage of buying a franchise, so you want to be certain you will get what you need. After all, it’s one of the reasons why franchisees pay ongoing fees.

ne of the benefits of buying a franchise is that you should receive ongoing guidance to help you succeed and get the best possible return for your efforts. That’s why it’s important to have good support from your franchisor, both from a distance and in your own area. So if you’re looking at an opportunity, what questions should you ask to make sure you’ll get the right support? Ask the franchisor:

to find out


• Exactly what level of support can I expect? In what areas? Is there any technical support, or on-going research and development? These are areas that can change fast. Do you have specialists in individual functions as well as generalists who understand the overall business?

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Almost as bad as borrowing too much is failing to reinvest when you need to. If your outlet looks shabby and tired, you won’t attract new customers and your existing ones will move to that new place down the road. This applies both to new franchisees buying an existing outlet and longestablished franchisees who are too used to their surroundings to see problems. Don’t eat all the profits – put some back into your business to recoup your investment at time of sale.

• Use constantinformationbenchmarkingtodriveimprovement;


Managing A Franchise: Financial Matters

• Invest in franchise-experienced advisors to help you find the right business and the right location;

Restaurants often operate 7 days a week and at least 12 hours a day, which takes a lot of people. Being on top of staff rostering and payroll is important to avoid labour costs running away with you. The tight labour market and increases in the minimum wage are putting margins under pressure in many hospitality businesses.

Philip Morrison of Franchise Accountants on making a food business a financial success

Franchise Accountants

Location, location, location



The right site at the right price

Rents can vary greatly and leases can be a minefield, so get your lawyer and accountant to review them before signing. Nothing eats up profits faster than bad leases, high rents or extortionate rent reviews – eg. CPIadjusted reviews, which are especially unattractive in these inflationary times. The franchisor should know what is a reasonable rental as a percentage of turnover, so look to stay within this figure. Using franchisespecialist advisors will help, as they will have a better picture of the whole sector.

• Follow the franchise system – it works;

Look after people

Watch the benchmarks – PUTTING PEOPLE IN BUSINESS

If you borrow more than the business can comfortably afford to repay, servicing the debt will eat up the profits you should be making. How you structure the loan can affect the interest rates you have to pay. If your accountant tells you not to borrow more than you can afford, listen to them – better to buy a smaller business that you can afford now rather than risk losing the lot by aiming too high, too soon. Don’t bite off more than you can chew. Current rising interest rates may put your business under pressure.

• Watch your cashflow. Get these elements right and you’ll have a profitable business.

It’s a massive advantage of franchising that identical businesses can compare information for the good of all. Good franchises share information on areas where profits can be affected so that franchisees and their advisors can see where there might be a problem. Areas commonly benchmarked include Gross Profit percentages, wages as a percentage of turnover, productivity, sales by day-part, and wastage, to name but a few. Inflation makes it more critical than ever to control all these – see

Where there’s a strong cash element, you can be at risk from staff theft, but good processes and benchmarking can soon identify any issues. The trend towards cashless payment, accelerated by the pandemic, has also reduced risk.

Don’t borrow too much

At the same time, low wages mean staff can move for another 50 cents an hour. Hiring is expensive and disruptive, so providing a good work culture, showing appreciation and having a bit of fun sometimes are essential ingredients. People count – so look after them.

Watch the cash

• Look after your people; and

Advertiser Info

Know your market, know your customers, and know what’s going on. If you’re charging premium prices, you need customers prepared to pay for a premium product. If you’re competing on price, watch your margins and fixed costs. As your accountant can demonstrate, small changes can have big impacts.

f you have never run a food business before, a franchise can be very attractive. Having someone set it up for you, train you in every aspect of running it, give you the systems to manage it profitably, and the support to keep you on track as you grow can be worth many times the fees you pay.

franchisor for current trends and information around site selection methods. What attributes do they use in assessing the suitability of a site? Depending on the brand, fit-out costs can vary from $200,000 to $750,000, so any location needs to work well to support that level of investment.

Operating a food business isn’t just a matter of providing good food and a welcoming smile – you need to be able to manage a lot of different factors in a competitive market. But if you buy a good franchise, a lot of the guesswork will be taken out of it for you. To put it briefly:

But no matter how well-known the brand and how good the support, it’s still possible to get it wrong in the hospitality sector – especially in the current climate. Here are some tips to help you get the best out of a franchise and maximise your profits.

Cash is king for surviving in business, and food businesses tend to be cashflow positive – that is, you are usually paid by the customer before you have to pay for the food and wage costs you incurred to deliver the product.

Be prepared to reinvest

Keep an eye on the competition

• Choose a franchise that suits your pocket and your abilities;

Food businesses rely on foot or road traffic to attract customers (or wellpopulated territories if they are mobile), and remote working has changed buying patterns in many cases. So consider site selection carefully – just because there’s a cluster of other food outlets around doesn’t automatically mean the location is good, or that there is enough business for Askall.the

Contact Philip Morrison P 0800 555 80 20 M 021 22 99

This happens generally in one of two situations:

But such exclusive territories aren’t always practical or even desirable. For example, new franchisors may be tempted to grant over-large or overprotected territories as it makes the first franchises easier to sell, but they can later regret it. If a franchisee can’t handle all the business available in an area with a growing population, it’s just leaving the door open for competitors to move in.

44 Franchise New Zealand Spring 2022 Year 31 Issue 03

It is also worth remembering that all franchise systems are individual. Although a structure might have worked well for one system in a similar industry, that doesn’t guarantee that it will work for yours – or that it is the best structure possible. Often the structure that is individually-designed involves a combination of factors or elements that are used in a number of different systems or system types.

Buying A Franchise

M any franchises are granted with ‘exclusive territories’, promising that the franchisor will not give another franchisee the right to operate, market or otherwise seek business within that territory. It’s an attractive proposition for a franchise buyer, stopping them competing directly with other franchisees and helping to create positive and supportive relationships within the network. You are more likely to help one another if you know that they won’t be trying to steal your customers.

Let’s start with the most open one – no territories at all. In some circumstances, a franchise will be granted with no territorial or geographical restrictions or protections on the franchisee’s business. This may apply either to service or retail-based franchise systems, and is sometimes referred to as an open territory structure.

i) Where a franchisee is likely to get a considerable amount of their business from existing contacts and word of mouth. For example, a mortgage broker

In this article, we identify the different basic structures and examine their differing advantages, disadvantages and applications. We also look at options available to cater for the future growth of, or changes to, the marketplace. It is important to note that this is not an exhaustive list; there are further nuanced territory structures available to suit individual industries and circumstances.

The setting and operation of territories is one of the more complicated components within franchise systems, and can potentially be a contentious issue. A franchisee’s attachment to his or her territory once granted is understandable, but may be emotional rather than practical. The right structure can help avoid these headaches – the wrong structure can lead to ongoing discord and lack of growth.

a) For service franchises

Which option is best for you?

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There are many possible territory options to choose from. It is a question of comparing the implications under every potential scenario you can imagine, and choosing the one that, on balance, works best for both franchisee and franchisor (and they must work for both for the franchise system to be sustainable long-term).

For these reasons, territories are one of several key franchise system elements (like fees) that need to be configured with the utmost care in the first place. It’s better – and a lot easier – to get it right at the start than try to change things later. And it also helps if franchisees understand why a franchise system has chosen to use a particular structure. Here’s a guide.

No Territory

How do franchisors work out what is a viable territory for a franchisee? Do franchise buyers need a territory at all? Callum Floyd explains

Such structures can have many further nuances, like a need to provide the customer with the local franchisee’s details (as a potentially more convenient option), details of commissions payable, limits on out-ofterritory work, and so on.

If the territory initially granted is too big then the franchisee will not be able to service all the customers in his or her territory. If that happens then there will be a gap in the market, encouraging more competitive outlets. This is clearly not in the interests of either the franchisee or the franchisor. It is always better to work with a company outlet or other franchised outlet and have the dominant brand in an area than to be squeezed by competitors.

The difficulty with this structure can come when franchisees are naturally concerned about time and value associated with prospecting for the same potential customer. Sometimes this is not a major issue, but other times it can be. One mitigating solution is for franchisors to operate an ‘interest’ or ‘dibs’ system where franchisees register their claim to a prospect. However, the practicality of such a register depends on the situation.

b) For retail businesses – PUTTING PEOPLE IN BUSINESS

Regional territories

As mentioned above under non-exclusive territories, this is where a franchisee can establish additional outlets in their region. This often takes the form of a first right to establish the next outlet, but is normally subject to the satisfactory past performance, financial and management capabilities of the franchisee.

ii) ‘Within contract’ franchises where franchisees, instead of being licensed a territory, are licensed the right to service a specified set of contracts (ie. customers). Examples of these include many home service businesses, where the franchisor or area/master franchisees develop most clients and then pass them on to be serviced by a franchisee once there is enough business to sustain the franchisee.


can be minimised for a franchisee if there is an option for the franchisee to establish nearby outlets themselves (for example, with an automatic first option on the rights for a new outlet within a specified radius) or where the franchisor limits the number of franchisees to be established in a specific area or over a specified period of time in order to help the franchisee get established.

Non-exclusive territories

avoid situations where relatives, customers moving locations, or customers with multiple locations result in a franchisee being required to operate outside their territory. It is not always practical, or commercially realistic, to insist that the customer must now be serviced by a different franchisee from the one with whom they have built up a relationship. The franchise system needs to be able to cope with such eventualities.

An exclusive territory is one where no other franchise of the same system can be established or operate in your territory, and the franchisor cannot establish a company-owned business or operate in the specified territory

Often, contracts can be added either by the franchisee taking on more from the franchisor or area/master franchisee, or by the franchisee securing more contracts themselves (if allowed). Sometimes, contracts sourced by franchisees themselves can be ‘sold’ at a pre-agreed rate to another franchisee or back to the area/master franchisee to be redistributed. The selling back of ‘surplus’ clients in this way enables the franchisee to concentrate their business in a smaller area, reducing their travelling time and increasing productivity. It also provides some capital gain on the work they have done to establish the business.

It’s quite common that no territory will be granted where a retail outlet (such as a coffee shop or fast food outlet) has the right to operate from a specific location only. This generally only works where individual units can operate successfully in close proximity. It can lead to potential conflict with the franchisor if franchisees feel that the franchisor is siting the outlets too

a) Right to establish further outlets

Exclusive territory

At the same time, a non-exclusive territory might also allow for the franchisor to service large commercial or national customers, with specifics identified as part of the territory design.

An example of this could be an electrical business that has a defined ‘marketing territory’ whereby a particular franchisee must actively promote their service within but not outside their territory, but may be allowed to service out-of-territory customers who request their assistance. Similarly, other franchisees may not actively promote within that franchisee’s territory, but may service customers who have requested their help directly.


A regional territory is a set region within which a number of franchisees operate, each of whom can market and work anywhere in the territory. These work best where the franchisee’s customer base is largely attracted through existing contacts but the franchisor wants to give its franchisees the security of knowing that there is a limit to the number of franchisees who will be operating in an area.

Regional territories can also be beneficial densely-populatedinmetro areas where there is simultaneously a need for multiple franchisees and it is difficult to define discrete marketing and/or fully exclusive territories.

It is for these reasons that some of the following options may be built in to franchise agreements.

At the same time, the franchisor is disadvantaged if sales turnover is not reaching its potential due to the reduced royalties or production margins generated in the region. A similar effect also occurs if a franchisee reaches his or her ‘comfort zone’ and stops building the business in the territory, allowing sales to plateau rather than to continue climbing.

who can sell products to anyone and, moreover, can do some or all of the work from home (thereby not being hampered as much by geographical constraints). They are typically franchises with an active sales role where franchisees build their own customer base, especially via contacts or referrals, and then continue to service their customer base thereafter.

Non-exclusive territories are nominal territories in which you operate as a franchisee, but in which other franchisees (or the company operations of the franchisor) may also conduct business. Depending on the franchise agreement, there will normally be restrictions of some sort (or perhaps


provides a lot of security for the franchisee as he or she will only have external competition. It can also be advantageous where it is valuable for the customer and product/service delivered for the franchisee to be ‘local.’ It is also often preferred by banks, accountants and lawyers, and therefore makes a franchise easier to sell. However, it too has its weaknesses as an exclusive territory often offers little flexibility for change if the territory size has not been defined accurately, or if the market changes.

commissions payable to you) if someone else operates in your territory, or Itvice-versa.ishardto

Under this option, a franchisee can take on more staff or contract other parties to conduct some of the surplus business in the territory. It could also cover the right for a home-based franchisee to operate from a business office, using more staff, or the right for a franchisee to expand his or her retail premises or move to smaller or larger premises, or the right for a mobile service franchisee to add extra vans.


d) Other

Territory structure and protocols are one thing, territory size is another. When designing territories, the potential business to be gained from each territory needs to be taken into account. There should be an important connection with unit-level franchisee feasibility modelling – in particular, a clear understanding of the level of business needed for franchisee success and

Territory size

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46 Franchise New Zealand Spring 2022 Year 31 Issue 03

final structure chosen for any franchise system is usually one of these basic four options, it must also take all of the potential factors into account. The key thing to remember is that there must be the right for either the franchisee or franchisor to effectively expand the business in the region to meet market demand, or the entire franchise will suffer. However, this right needs to be addressed in a manner which is positive and realistic for both parties.

b) Right to expand trading operations

c) Right to subdivide territories

Other options are also possible, including providing franchisees with potential sub-franchising rights, but are not particularly practicable for most business models and the New Zealand market.

This allows a franchisee to sell off part of their territory back to the franchisor or, more commonly, to another franchisee reporting direct to the franchisor. In the case of it being sold to another franchisee, there is often a fee payable to the original franchisee by the franchisor (often a share of the upfront fee paid by the new franchisee). This acts as an incentive for a franchisee to subdivide their territory rather than merely fail to service it properly.

Franchisors will also often have rights to alter territories, based on a number of factors, such as franchisee performance levels and territory demographic

The most common way of dividing physical territories is via a detailed map which is often appended to the franchise agreement. This will normally mean drawing on a map and then, if necessary, clarifying in writing (for example, if both sides of a particular road are included). – PUTTING PEOPLE IN BUSINESS

Again, many further nuances are possible and it depends on the territory and operating structure employed.

About the Author

Order merchandise, printing and other items. Download key marketing assets

Depending on the territory structure chosen, there could be further markings. These could include: the area within which the franchisor undertakes not to set up a further outlet for a period of time (or for the term of the franchise agreement); the territory in which the franchisee can solicit (market) for business; the area within which a franchisee is allowed to service a customer; the area within which the franchisee can market for business until a franchisee is placed in that area.

If you are designing a territory structure, you need to determine which structure has the most (and strongest) advantages and the least (and least important) disadvantages for your particular business. You also need to work out how certain systems or checks can minimise or eliminate the impact of any potential disadvantages for both franchisor and franchisees.

E-commerce implications


Similarly, changes to the Fair Trading Act involving Unfair Contract Terms rules should also be considered in relation to franchise territories – particularly to franchisor-initiated established territory changes. Good legal advice will be essential when finalising or changing a territory structure.

Automate and scale your ‘local social’ marketing: Automatic publishing of content and ads to local pages. Set up a library of campaigns franchisees can fund. Monitor all local pages in a single dashboard.

The new Cartel Amendments to the Commerce Act in 2017 should be considered when finalising a franchise territory structure (see page 58). That is because franchise territory structures and protocols might be regarded as cartel clauses relating to market allocation –even though there may be a genuine collaborative activity and any clauses are specifically designed to help optimise customer access to products/services, franchisee and franchisor efficiencies, brand viability and competitiveness, and so on.

A self-service local marketing portal that lets franchisees: Create marketing content from flexible templates

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E-commerce is another important marketing and/or distribution channel for many franchising companies. As such, the e-commerce commercial structure involving franchisor and franchisees needs to be very clear, including what role each plays (or not), and who benefits. In turn, the specifics of how e-commerce is handled need to be reflected within the particular franchise territory structure.

If you are buying a franchise, take the time right from the start to understand what the territory structure allows you to do, what it stops you doing, and the reasons why it has been designed that way.

Clearly, the key to success with territories and the internet is to take a fair and long-term approach. As technology evolves and customer behaviour evolves, there can be a need for both franchisor and franchisee business models to change. This ultimately requires both franchisor and franchisees to work together to ensure the brand’s total offering is not outmoded.

Brand Machine makes it easy for your marketing team to give franchisees the local marketing support they deserve.

how different territory sizes can impact the level of franchisee investment and returns. Another consideration is the practical level of complexity when it comes to franchisee management.

Defining a territory

When defining territory size, franchisors need to consider the criteria most relevant to their particular business model. What’s appropriate for, say, a home service business can be quite different from what suits a scaffolding business. There is an exhaustive array of variables that might be considered, such as: population size, number of dwellings, growth of an area, number and size of schools, school deciles, number of businesses/commercial premises, numbers of businesses within certain industry types, level of income/economic strata, road traffic, foot traffic, local competition, proximity to other key influencers or sources of business, planned roading changes or shopping complexes, marketing media and relevant areas used to attract/ secure business.

The bad news is that no territory structure is perfect. There will always be exceptions and new developments which cannot reasonably be allowed for. However, a good structure will be fair, flexible, and provide a clear understanding of the rights and obligations of all parties in all foreseeable circumstances. It is worth taking the time and trouble to get it right.

Recent legislation and territories

Dr Callum Floyd is Managing Director of Franchize Consultants and has led franchise system development and improvement projects involving leading local and international organisations

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The hardest part of owning a Speed Queen self-service laundromat is deciding how you will spend your “work” day.

If you are looking for a truly passive income with an excellent return on investment, get in touch to fnd out more about Speed Queen laundromats.

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Speed Queen takes pride in opening successful outlets, as Royce Little, the company’s head of laundromat sales, says. ‘We’ve equipped over fifty outlets in the last two years, including some of the largest laundromats operating in the southern hemisphere. Most importantly, for our investors, we’ve never opened a site in New Zealand that has failed. Although we are not a franchise – Speed Queen equips laundromats which are operated under their owner’s own brand – we provide advice with site selection, fit-out and marketing to help you get established.’

Opportunity: Retail

Speed Queen Contact Royce Little P 0-9-528

Jan followed her passion to retrain as a teacher after a corporate career.

Advertiser Info

‘Jan’s observations are certainly backed up by our experience,’ says Royce. ‘There has been a shift in perception by the public and using a laundromat is seen as economical and efficient. Our investors are reaping the benefit of that, so if you are interested in opening your own cashless, money-making passive business, give me a call. A mediumsized investment is between $250,000 and $300,000, with a deposit required of $75-100,000, and we have several areas with considerable potential right now.’

and the system generates all manner of reports to show which machines have been operating most, and how efficiently. This allows us to manage the business from anywhere in the world.’

Growing appeal

‘It used to be the case that most people using laundromats here were visitors, not locals, but there’s been a big shift and more and more busy families are coming in with the weekly laundry. What might be eight or more loads of washing at home, they can do in four or even two of our really large machines, and the whole thing, washing and drying, can be done in around an hour. So rather than wasting space and time at home, busy families are choosing to come to their local laundromat. It’s a growing market, which is very promising for investors like us.’

Jan says all that help made the setting up of their new laundromat quite easy. ‘We hadn’t set up a laundromat before but Speed Queen are experts. They did an excellent job of finding a site with the right demographics and easy parking, but the location was a bit tucked away and there was an established laundromat round the corner. Using the Insight program, we set up a promotion for a Free Wash Friday for a whole month. Insight showed that the average wash cycles per day had been around 3 washes per machine – on the promotion days, this went up to 14 washes per day. People came flooding through the doors, we tripled our turnover within a month, and that hasn’t stopped since.’


Speed Queen’s Insight software system means owners can manage their business from anywhere in the world

Personal experience plus financial nous led professional couple to invest in Speed Queen as their side-hustle

‘After our European trip, we travelled again and started to research the market. That’s when we found out about Speed Queen.’

As a teacher and mother, and with a hard-working husband, any additional business had to be as passive as possible. ‘We both have jobs and want to enjoy time with our children, too,’ Jan continues.

W hen their children were just five and eight, Jan Wicksteed and her husband decided to do a big family trip around Europe. It was a great experience – and it led them to buy a business they’d never expected.

‘If you travel on your own, washing clothes is not a problem – but when you travel with children you seem to spend half your life in a laundromat,’ Jan laughs. ‘We began to think there must be an opportunity here, and we were right!’ Today, the couple own their own Speed Queen laundromat in Christchurch while enjoying full-time careers, too.

‘In addition, the company’s Insight software system allows us to do almost everything we need to do to support our customers remotely. If something comes up, there is no need for us to go to site ourselves,

‘We have owned a handful of businesses together over the years, including a franchise in Christchurch, but when my children arrived, I wanted to focus on them.’

Speed Queen has been the world’s leading supplier of commercial laundry equipment for over 100 years. ‘The machines are really robust, designed to last 15 years or more, and the system is set up for cashless payment so there are no security issues with coins or tokens – people just pay by Eftpos.

100 percent success rate

Having opened their laundromat in December 2021, Jan and her husband are already planning to open a second. ‘This is a business that, once set up, makes money 24 hours a day,’ Jan says. ‘We pride ourselves on operating a clean, inviting, well-maintained outlet that provides a superior customer experience, so the only additional outlay is to employ a cleaner to maintain the high standards which make it attractive to regular users.

MAKE MONEY on the side

4. Franchisees co-operate rather than competing with each other, sharing information on markets, customers and contractors. They create a peer group for sharing ideas and issues.

Apart from new home building franchises, there are specialists in areas such as sheds and commercial buildings; renovation; maintenance and repair; real and artificial grass installation; kitchen and bathroom refurbishment; decking and fences; aluminium joinery; landscaping and more. Dedicated trade franchises have also developed in plumbing, electrical and building inspection.

The majority of building businesses are established by those who start with the operational skills and learn the rest as they go along. That can be very successful but, as any entrepreneur will tell you, involves a lot of trial and error. It’s therefore not surprising that franchising has become popular in the building industry. The idea of a franchise is that someone else has already done the development work and will help guide you through the growth process.

50 Franchise New Zealand Spring 2022 Year 31 Issue 03

1. Franchises offer systems to manage stock, staff and operations more effectively. The franchisor does the research and carries out the training on new systems and processes. All those costs are shared across the 2.franchisees.Franchises offer builders the ability to transition off the tools and into managing their own company: to work on the business rather than in the have more buying power when it comes to suppliers, from goods and equipment to insurance. Buying power also counts when it comes to reliability of supply – eg. product shortages.

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ny business requires not just operational skills but also good management and great systems if it is to grow. That’s especially true in the building and construction industry, where many factors combine to make life complicated: compliance, contractors, suppliers, timing, weather, unforeseeable issues, the cost of mistakes and the emotional involvement of the clients.

5. Franchises can offer experienced guidance on growth issues: what staff are needed and when; lead generation and conversion; investment in plant and machinery; financial issues, debt recovery and raising offer a known brand to attract customers, and may offer added security in the form of customer guarantees.

7. Some franchises offer the ability to specialise in particular markets (eg. new home building, home renovation, kitchen or bathroom refurbishment, fence and deck building, premises maintenance).

8. Finally, well-established franchise brands are generally worth more than independent businesses when the time comes to sell. This means that franchisees are creating an appreciating asset as well as an income

renovationbuilding, maintenance&

So what advantages does franchising offer? Here are a few:


‘My father, Neil Morgan, has been a V.I.P. Home Services franchisee in Canterbury for some time, doing lawnmowing and all sorts of outdoor work,’ she explains. ‘V.I.P. also has an indoor (cleaning) franchise, which seemed like a really good option for me. Two years on, I know I made the right decision, as I’m making good money and have a good work/life balance.’

‘At the end I felt, “Whew, I’d never have carried on if I’d been in my own business as a sole trader!” V.I.P. say they really want you to succeed, and there could be no better example of just how much they mean it.’

fter an extended OE that changed her life, Katie Bruce returned to her native Canterbury with a husband, twin daughters and their younger brother. Wanting some flexibility in her working life and child-care arrangements, she went looking for a suitable business. Fortunately, she knew just where to go.

Opportunity: Home Services

After learning the basics, Katie began her on-the-job training with Christchurch-based couple, Arch and Judith Zaloum, who were about to retire after a 20 year V.I.P. career. ‘My husband, Jon and I didn’t want to get heavily into debt, and the franchise was an investment that we could finance through savings. Arch and Judith had the perfect sized business which I could take on part-time at first, and they were wonderful to work with for my first month.’

Home Services Contact Nationwide Enquiries P 0800 84 74 Estelle@viphomeservices.nz96 Advertiser Info

Second-generation V.I.P. franchisee feels part of the family – and gains time for her kids

V.I.P. came to the rescue again. Franchisees have the option to sell surplus work back to the company for others to handle, which can provide a nice capital gain, but Katie chose a different option and decided to employ someone. ‘I’d never employed anyone in my life, but John and Estelle were excellent helping me with an employment contract and it couldn’t have been smoother.

A bigger business

No shortage of work


‘V.I.P. has opportunities for both Indoor and Outdoor franchisees throughout the country,’ says Estelle Logan. ‘As Katie has discovered, we not only support our franchisees through thick and thin – we have a system which ensures there is never a shortage of work and opportunity.

Support in troubled times – PUTTING PEOPLE IN BUSINESS

‘You can start at whatever level you like and we will give you a great customer base from which to build, and an income guarantee after training to give you certainty. Thereafter, the sky is the limit – you can grow as much as you like or set a level that allows you to fit in with other demands such as family. Call us to find out what would suit you.’

‘I did think about setting up a cleaning company on my own, but I had no business experience. The more I looked, the better the feelings I got for V.I.P. My dad had always spoken highly of them, especially the back office support. They feel like an extended family, the name brings in clients, and the fee structure meant I would always know what my outgoings would be each month. After meeting John and Estelle Logan (V.I.P’s national franchisors for New Zealand), I just knew they would answer any questions at any time. In short, I felt V.I.P. and I were a good fit!’


Once the lockdown drama was over, Katie set about re-booting her business. ‘I was very pleased with the business I’d bought and soon formed a bond with all my clients, but it had always been my intention to grow and I found the V.I.P. name made it easy. In a sense, I was too successful. In a short time I’d doubled my turnover and got to the point where I was being swamped with work. That was great, but it didn’t quite fit my aim of having a good work/life balance with my family!’

If you are friendly, smiley and energetic, I couldn’t recommend V.I.P. more – they treat you like you’re one of their own.’

It was all looking good – but Katie started in earnest at the beginning of March 2020, and within weeks had no income because of the first lockdown. ‘V.I.P. really came into their own at this point,’ says Katie with feeling. ‘Our fees were waived for the non-working period, the franchisor paid me my income guarantee, and they worked overtime to help us in every way. We were told exactly what we needed to do, how to apply for the Government subsidy, what to say to our clients, regular updates and virtual meetings, and even a quiz to keep our morale up.

‘Having someone to work with me has restored my family life and I’m still making more money than I would doing anything else.’

Katie says, ‘Before I bought the franchise, my husband said, “If it makes you feel a better mum and happier person, then do it!” Well, I’ve done it, and it’s been very rewarding.

Katie Bruce: ‘I’m making good money and have a good work/life balance.’

Katie’s previous work was in the hospitality sector: ‘Long hours, no shortage of hard work, but no great rewards,’ she sighs. ‘I wanted to go into business and I wanted my children, now 10 and 8 to see an example of work and commitment for the future.


52 Franchise New Zealand Spring 2022 Year 31 Issue 03

Years ago, I developed a model called The Franchise E-Factor which describes how, as a franchisee’s satisfaction level and needs change, the franchisee/franchisor relationship itself moves through six stages. Over the years, that has developed into a whole book (see below), but when I mentioned it at the recent National Franchise Conference in Wellington, it clearly struck a chord, especially with some of the newer franchisors. Here’s an outline which I hope you will find helpful –whatever stage of the franchise journey you are at.

A clarification process can be extremely useful. This should cover such areas as: ‘What are our obligations, and how are we meeting them?’

The six stages are:


ost franchisors recognise that the type of support a franchisee needs changes as they become more familiar with running their business. However, franchisors may not understand the psychological changes that take place as the franchisee develops in confidence.

‘What areas of assistance would be most valuable to our franchisees at this time?’ ‘What resources do we have available?’


Greg Nathan explains how franchisees’ needs and expectations change as they become more established Understanding

During the ‘me’ stage, a franchisee will attribute his or her success to their own hard work and initiative. If things are not going so well, however, the franchisor is inevitably held to blame. Either way, the franchisor usually starts to receive some criticism, which must be responded to in a positive, patient, mature way.

Although I’m making money, these royalty payments are really taking the cream off the top.

The franchisee’s initial excitement at buying a business is accompanied by emotions such as nervousness, anticipation, and the hope of making lots of money. This is a time during which the franchisee needs reassurance within a structured format which teaches them how to run the business properly and to manage wisely so that they create a solid foundation for future growth.

This usually occurs about a year down the track. It comes from a growing awareness and sensitivity to profitability issues, and surfaces particularly as the franchisee is making the regular royalty payment. The franchisee’s level of satisfaction starts to drop. They have become more questioning, and more commercially-focussed. This stage needs open, non-defensive communication from the franchisor.



Yes, I am successful. But my success is a result of my hard work. I could probably be just as successful without you.

Sometimes the franchisor will need to meet with the franchisee(s) to reclarify the obligations of both parties. This can be done in such a way as to take the emotion out of the interaction and allow everyone to focus on the real issues – how to develop the business to everyone’s best advantage.

The franchisee’s thinking probably goes something like this: I am very happy with the relationship; you obviously care about my success and you have delivered all you said. I am excited about my new business and full of hope for the future.

Franchise Relationships

As the franchisee’s confidence grows regarding the operational, marketing and financial aspects of the business, so the drive towards independence asserts itself. If dissatisfaction grows, the franchisee may try to break free by breaking the contract or selling the franchise.

I don’t really like all the restrictions you are putting on the way I run my business. I feel frustrated and annoyed at your constant interference. I want to be able to do my own thing and express my own ideas.

One way of doing this is via a benefits audit, which can be done by taking some typical outlets and systematically calculating the impact of various factors on the outlet’s bottom line profit.


Measuring progress

At this stage, the franchisee needs to be listened to with a commitment to helping increase their profitability.


The ‘free’ stage is a difficult time for the management of franchise companies. The underlying issue here is usually whether people feel the franchise system is providing genuine value to its franchisees. The best way to address this issue is to face it squarely and attempt to define and measure the principle of value.

We need to work together to make the most of our business relationship. I need some specific assistance in certain areas to develop my business, but I also have some ideas which I want you to consider.

the health of the franchise relationship in six dimensions: • Financial achievement • Lifestyle and stress • Confidence in leadership • Belonging and brand passion • Franchise partnership • Support It can also help franchisors to assess where their franchisees are at on

Conflict seldom goes away by ignoring it. The franchisee will only move to the ‘see’ stage through some frank and open discussions with the franchisor.

Such factors would include ‘How do licence fees impact on gross profitability?’, ‘What is the impact of buying power benefits on the profit margin?’, and ‘What impact does the use of signage, trademarks and advertising programmes have on sales?’

useful tool for measuring how franchisees feel about their

relationship is our

author of five best-selling franchising books, including The Franchise E-Factor and Profitable Partnerships. For more information and ideas on how to succeed in franchising, visit The Franchise E-Factor name, concept and graph are copyright Greg Nathan and the Franchise Relationships Institute – PUTTING PEOPLE IN BUSINESS

A franchise ACE Franchisee Satisfaction Survey. This measures

The franchise relationship is a complex and, at times, difficult one, but The Franchise E-Factor model offers franchisors and franchisees alike a way of negotiating their way through the minefield. Franchisees who have arrived at the ‘we’ stage are a network’s greatest asset. They will often be quiet achievers who keep one eye on profit and one eye on cultivating healthy business relationships, not just with their franchisor but with their suppliers and, of course, their customers.


As the franchisee reviews the value and benefits of the system, a renewed conviction will often emerge that the system is a good one and does work. They may become more open-minded, inquisitive and empathetic.

Understanding The Franchise

To reach the ‘we’ stage, the franchisee must be mature, objective, commercially-minded and, most of all, they must be profitable. The franchisor, on the other hand, must be patient, fair and consistent in their dealings with franchisees. With the new recognition of interdependence is likely to come a recommitment by the franchisor to the franchisee. The real power of franchising kicks in here.

About the Author

I guess I can see the importance of following the system. And I do acknowledge the value of your support services. I can see that if we all did our own thing standards would drop, and we would lose the very things which give us our competitive edge.



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One statistic of which CrestClean is particularly proud is that 68 percent of its franchisees own their own homes. The company also has an impressive retention rate, with more than 100 franchisees (15 percent) having been with the company for more than 10 years.

‘As we build our franchise network, we are also helping people build successful lives,’ says Grant. ‘Knowing that many of our franchisees own their own homes and have been able to support their families in other ways, such as educating their children, is very satisfying.’ – PUTTING PEOPLE IN BUSINESS

The milestone comes in the same year that CrestClean celebrated its 25th anniversary, and was named Supreme Franchise System of the Year in the Westpac New Zealand Franchise Awards.

Move to the regions

Helping people into their own homes

While CrestClean continues to grow throughout New Zealand, six regions have enjoyed particularly high growth over the past five years: Palmerston North, Tauranga, Taranaki, Kāpiti Coast, South Canterbury and Otago.

‘Referrals from happy franchisees to their family and friends account for many of our new sign-ups, so it’s great to see the borders open again. We are already welcoming franchisees who have returned from the islands after being stranded overseas, which is ‘Ifheart-warming.wecontinueto grow at the current rate, we look forward to welcoming our 800th franchise in the not-too-distant future. Call us to see if we have the right opportunity for you.’

Andrew, who previously worked as a night-fill supervisor at a supermarket, admits he never thought he would own his own business. ‘I take pride in it and feel really happy about it,’ he says. The pair are already looking to grow the business, with plans to each have their own franchise in the future.

And many of those success stories belong to immigrants. CrestClean has 59 nationalities represented in its franchise network already. ‘With the borders open again and families being reunited, we expect to see even more franchisees coming on board,’ Grant suggests. ‘Despite a tight labour market, we have been able to hold our own, but we still have regions where demand outstrips supply.

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A ndrew De Castro and Rezzi Sumagang unwittingly made history when they purchased their CrestClean franchise together in Palmerston North. The brothers-in-law became the 700th franchisees for CrestClean, making the 100 percent Kiwi commercial cleaning company the largest franchise system of its type in New Zealand.

Build your own business

Commercial cleaning franchise CrestClean is celebrating another milestone for top-ranked franchise

‘With the disruptions and uncertainties of the past couple of years, we are seeing an increased interest in the regions, in line with a global shift in people’s priorities,’ says Grant. ‘Lifestyle factors are top of mind for many people, but finding work in the regions can sometimes be challenging. A CrestClean franchise solves that problem, and in the regions it comes with the added benefits of lower travel and housing costs. Visit our website to see details of our unique Move to the Regions Andprogramme.’whilemany small businesses – including franchises – suffered during the pandemic, the cleaning industry has remained strong. ‘In fact, with an increased awareness of hygiene in the workplace and the addition of sanitising services, most of our franchisees have grown their businesses and profitability,’ says Grant. ‘The stability offered by both the industry and our supportive franchise system continues to be an attractive proposition in today’s climate.’

The last few years have seen rapid growth for CrestClean. It has been just five years since CrestClean welcomed its 600th franchise team, during which time system-wide turnover has increased by an impressive 68 percent.


CrestClean franchise-opportunities/

Rezzi left his job as a telecommunications technician and moved from Kāpiti to go into partnership with Andrew, after talking to friends who owned successful CrestClean businesses. ‘I like being my own boss,’ he says. ‘I am working less hours for more money, I don’t have to travel as far to work, and I am closer to family so we can help each other out with looking after the kids.’

To mark the occasion, Andrew and Rezzi were presented with special 700th Franchise plaques by Palmerston North Regional Master Franchisee Shareen Raj. ‘I was very surprised when I found out,’ says Andrew. ‘I feel very Originallylucky!’from the Philippines, Andrew moved to New Zealand eight years ago seeking a better future with his wife Rizza and their two-year-old son Andrick. They have since grown their family with the addition of Azelle, two, and Adaline, who was born last month. Rezzi and his wife Loren followed a year later, and now also have a Kiwi family – Yuri, five, and Yuna, two.

Contact Rene Mangnus P 0800 273 780 M 027 434

‘We increased gross turnover by $36 million, while adding only 100 new teams. This shows a shift away from part-time businesses to full-time, and demonstrates the potential for franchisees to build larger-scale business with incomes to match.’

‘It’s the result of a deliberate strategy to help existing franchisees to grow their businesses,’ explains Managing Director Grant McLauchlan.

MTF Finance is one of the many New Zealand franchise businesses we’ve helped grow and achieve their goals. Talk to our experts today about how we can help you. Rohann Dobbin 021 942 178 Nick Knight 021 262 3622 Email for more business, we’ll help you get one step ahead. ASB Bank Limited 56180 19981 0422

Litty and Abbin Peter and their young family

Jani-King is one of the best-known commercial cleaning brands in the world. The company has been operating in New Zealand since 1997 and has over 400 franchisees here servicing both corporate and individual

business A


FRANCHISE CLEANING BUSINESS OPPORTUNITIESNEWTHROUGHOUTAVAILABLEZEALAND Changing people’s lives, one business at a time awardtakesfranchiseeJani-Kingtopinhis first

A bbin Peter bought his Jani-King business in Christchurch just a year ago. ‘It had been a very good first year anyway, but I was completely thrilled to be named Jani-King’s South Island Franchisee of the Year in July. I had no idea until my name was called from the stage!’

I’ve been in retail all my working life, cleaning was new to me,’ admits Abbin. ‘But I know the principles of business, and I also knew the value of having a global brand and system behind me. Some of my friends and colleagues expressed surprise I was not going into a high-paid nine-to-five job given my qualifications, but there would be no flexibility and no family time in that.

Eddie Hooft, Jani-King’s Christchurch Regional Manager, says, ‘JaniKing’s success and growth are down to the fact we invest in people, like Abbin, selecting, training and supporting them to succeed. Our clients like that we are committed to sustainability and this year we achieved Toitū Enviromark Gold certification. Demand for our services throughout New Zealand means we are looking for many more people who want to start their own profitable business with a view to long-term growth. The average investment is around $35,000 +gst. We provide the clients, and then you can grow as big as you like.

‘That’s why we’re not looking for people who just want to buy a job. We want people like Abbin who have the determination and skill to grow a successful business while enjoying a familyfriendly lifestyle. To see what you could earn, use the franchise calculator on our website.’ year in BUSINESS WITH real prospects


‘Jani-King is a great way to start small in a successful business – you can manage everything on your own to begin with, then know that the company will be right behind you when you have built your team and the time is right to bid for those million-dollar contracts.’

As you’d expect, Abbin’s research was thorough, involving accountants, business consultants and friends. ‘I decided upon the cleaning industry, as it is a relatively inexpensive way to get into a business that you can grow. I immediately liked the people at Jani-King as our interactions had a very positive vibe. In addition, the company is pursuing a sustainability policy, which makes great sense. I decided, “Right, I’m ready for it,” and bought my own franchise. I haven’t looked back since, and winning the award was the icing on the cake.’

Abbin found his start-up was made very easy by Jani-King. ‘I was able to get a 100 percent loan through the company to purchase my business, and the training is very thorough. There’s help on-site and support to make sure you are managing your first client sites properly before you get offered more business. It’s a slow-and-steady approach which allows you to settle into the business and develop it properly, rather than crashing from exhaustion. – PUTTING PEOPLE IN BUSINESS

Research pays off

I love it and you will too Abbin’s family has grown since he bought his franchise, and he and Litty now have a three-month-old. ‘It has been the right move at the

right time,’ he says with emphasis. ‘I have time for my family and a great business with real prospects. If anyone asks me, I’d say get a Jani-King franchise – I love it and you will, too.’

Opportunity: Business & Commercial

Jani-King Contact P 0800 526

Abbin came to New Zealand from India in 2011 to study business management. ‘I then started working in service stations and became operations manager for Z in Christchurch. It was an excellent job,’ he continues, ‘but it brought a lot of stress and responsibility and I was frequently on call 24 hours a day. With my wife, Litty, being a full-time registered nurse, I really needed more flexibility so I decided to take a break for a few months to spend time with my little boy – who’s now four – and research options for my own business.’


‘Using probiotic cleaning materials instead of harsh chemicals has also been really popular – it’s a positive for the clients, better for my health and the health of my employees, and better for the environment.’


Michael Bright investigates the right side of the law

alking to a highly-respected franchisor recently, they commented that, ‘There are some things that franchisors do to help franchisees in times of trouble, or to get deals over the line, that might expose them to laws they don’t expect – especially in the financial area.’

Over the last couple of years particularly, some franchisors have been providing finance to their franchisees, or allowing initial franchise fees to be paid in instalments, with or without interest. This is just one of the ways in which franchisors have tried to help franchisees get through Covid-19 downturns or sell their businesses. However, the question arises as to whether such arrangements can fall foul of the Financial Service Providers (Registration and Dispute Resolution) Act 2008 (FSP Act).

Might some franchisors’ attempts to help their franchisees cause them to fall foul of some unexpected laws?

Michael points out that there are some exemptions to the FSP Act. Most notably, a franchisor who does not charge interest and does not charge any credit fees, or require any other compensation for the credit, will not fall

He notes that the FSP Act only applies to those who are making a business of providing credit. But whether a franchisor is making a business of it, or is merely providing one-off or occasional credit, isn’t a clear-cut assessment. It will involve considering whether the franchisor intends to make money from the credit arrangements; how often they lend; what the purpose of the finance is; and how central the lending is to the franchisor’s

The regulator has said that so long as your core business is unrelated to financial markets, and you are issuing one-off or occasional credit, you’re unlikely to be caught by the Act. But if a franchisor’s lending does become so frequent or lucrative that they are effectively making a business of it, no matter how pure their motives, then they could be caught by the FSP Act. This would then require the franchisor to be registered as a financial service provider and to join an approved dispute resolution scheme.

All franchise agreements put a lot of power Auckland Phone 09 303 3764 North Shore Phone 09 414 LAWYERS LOOK BEFORE YOU LEAP Franchising is a powerful way of doing business, but the same forces that make franchising great also create vulnerability and risk. We know what works, what doesn’t, and how to respond to the issues that arise. We help with: · Assessing franchise opportunities · Advising on franchise agreements and other contracts · Franchise sales and purchases · Dealing with difficult situations

Helping franchisees sell their businesses

Although the requirements aren’t onerous, they are another arm of compliance most franchisors would prefer to avoid. But, according


The purposes of the FSP Act focus on creating fair, efficient and transparent financial markets. Although most franchisors are not involved in the financial markets, the FSP Act applies to those who are in the business of providing a financial service – including those for whom the financial service is not their main business. Where franchisors might sometimes get caught out is that a ‘financial service’ includes lending money under a

Franchise Management

All of these are quite common practices within the close relationship that often exists between franchisee and franchisor, so we asked business and franchise lawyer Michael Bright for his comments. Will they set your mind

58 Franchise New Zealand Spring 2022 Year 31 Issue 03

It is common for franchisors to advise franchisees about pricing, or even to specify prices or discounts so as to get consistency across the franchise network or to drive sales promotions. Under what circumstances might this be unlawful price fixing?

In addition to providing advice on running their businesses, franchisors often talk to their franchisees about the franchisee’s financial arrangements – their loans and interest, who their bankers should be, and what options they have around finance. But does this put the franchisor at risk of breaching the financial advice restrictions in the Financial Markets Conduct Act 2013 (FMCA)?

If customers might realistically choose between two franchisees, or between a franchisee and the franchisor’s online sales platform, then the franchisees (or the franchisee and the franchisor) are in competition with each other – regardless of any territorial restrictions in the franchise agreement. In that situation, a franchisor and franchisee who reach any kind of understanding that affects the prices or discounts offered by a franchisee, have probably agreed upon a ‘cartel provision’ and will need to consider the restrictions in the Commerce Act 1986.

Setting prices

to Michael, the good news is that franchisors who only provide credit occasionally to help a struggling franchisee, and who don’t make any money out of it, won’t fall under the FSP Act and won’t be of interest to the Heregulator.doescaution

Michael says anyone who gives ‘regulated financial advice’ has to comply with various restrictions and licencing and disclosure requirements under the FMCA and also has to comply with the FSP Act. The FMCA obligations are more onerous, and are added to, those under the FSP Act.

example, it’s OK to express an opinion about insurance generally, rather than particular insurers or policies).

Franchisors are free to recommend (or require) that franchisees hold insurance and can provide factual information regarding the group insurance scheme and how to join it. They only risk getting on to thin ice if franchisees ask about alternative insurance products, as the temptation will be to express an opinion on the merits of each. Instead, franchisors can either provide factual information about each product (without recommending one or the other or advising which best fits the franchisee’s needs) or simply advise that the franchisor can’t comment on anything other than the group arrangement.

If franchisors are regularly giving their franchisees recommendations or opinions about financial products (including insurance), or if franchisees are regularly giving their own customers advice about financial products, then they may be caught by the FMCA.

However, Michael points out there are other useful exclusions that, if followed carefully, will ensure the FMCA is not breached and franchisors, franchisees and customers are all protected. In particular, franchisors and franchisees will avoid breaching the FMCA if they stick to one or more of the following:

3. Pass on financial advice given by someone else, while making it clear that the advice is not your own advice.

Although the Commerce Act prohibits cartel provisions and renders them unenforceable, it does provide some exceptions that will permit otherwise unlawful arrangements. The most useful of these for this particular scenario, is the collaborative activity exemption. Under this exemption, franchisor and franchisee are able to agree and enforce a cartel provision if they are engaged in collaborative activity and the cartel provision is reasonably necessary for the purpose of the collaborative activity.

1. Ensure recommendations or opinions are generalised to a type of financial product, rather than focusing on specific products (for

In Michael’s opinion, it will usually be quite easy for a franchisor and franchisee in a ‘full business format’ franchise system to show that they are conducting collaborative activity. They pool their collective efforts and resources to distribute goods or services to the franchisee’s customers in a way that is sustainable and provides better pricing, quality or service than the franchise system’s competitors. The critical question will be

A franchisor who does not otherwise provide financial services but who recommends or gives an opinion about buying or selling shares, insurance or debt (amongst other things), could be giving financial advice. However, that advice will not be ‘regulated financial advice’, and will not fall under the FMCA, if it is not given in the ordinary course of the franchisor’s (nonfinancial services) business or if giving such advice is only an ancillary part of the franchisor’s business.

2. Provide factual information about the terms and conditions of a financial product, or about how to buy it, without expressing an opinion about its suitability or how it compares to alternatives.

Franchise group insurance schemes provide a good example of how to apply these exclusions. Many franchisors have arrangements with a particular insurer or insurance broker, under which a standardised insurance package is made available to franchisees – and may even be mandated through the franchise manuals. – PUTTING PEOPLE IN BUSINESS

that credit contracts that are harsh or in breach of reasonable standards of commercial practice can be ‘re-opened’, and a court can order whatever it thinks necessary to remedy the situation, under the Credit Contracts and Consumer Finance Act 2003. ‘Thankfully, however, I haven’t yet seen any franchisor engaging in such behaviour.’

Providing financial advice

The purposes of the FMCA are similar to those of the FSP Act. The FMCA focuses on financial markets and those who give advice about buying financial products (shares, bonds, insurance, etc).

‘So franchisors whose main business activity is something other than providing financial services and who provide gratuitous advice to franchisees from time to time but don’t have it as part of their regular activity or service, should not be concerned about their advice breaching the FMCA,’ says Michael.

Michael says that, to date, the Commerce Commission has never been concerned about franchisors who have genuinely set maximum prices or promoted discounted pricing. However, he points out that even activities that might hold prices up will be permissible if they fall under the collaborative activity exemption.

Any work that is done, or service that is provided, in trade on behalf of someone else for the purpose of bringing about the sale or purchase of a business, will fall under the REAA. This applies even if the business sale does not involve any sale or leasing of land.

So is our franchisor worrying needlessly? Definitely not, it seems. No matter how good their intentions, helping out a franchisee could land them in trouble from an unexpected direction.

60 Franchise New Zealand Spring 2022 Year 31 Issue 03

‘The key point is to think carefully about whether the collaborative activity between franchisor and franchisee reasonably requires arrangements around pricing control, then ensure the arrangements don’t go any further than what’s reasonably necessary. It’s also a good idea to document the reasoning behind the cartel provisions, so they can be explained in the context of the wider business model if ever questioned by a regulator or court.’

The important point is that the REAA doesn’t just apply to people who hold themselves out as real estate agents or business brokers. It applies to anyone who, as an act of commerce, is engaged by someone else to take active steps to try to sell their business.

Franchisors sometimes step in to help franchisees sell their businesses, particularly when a keen buyer comes along with an interest in a particular area, or if a franchisee is under pressure or is struggling to find a buyer. They may not be aware that the Real Estate Agents Act 2008 (REAA) applies to business sales.

Helpfully, the REAA says that providing general advice or materials to help business owners locate and negotiate with potential buyers is not covered by the Act. ‘So a franchisor who provides general advice about business sale options and processes, or provides templated resources to help advertise a business, but otherwise leaves the franchisee to find and negotiate with buyers, will not be caught by the REAA. Similarly, a franchisor who has a list of prospective franchisees and introduces them to a franchisee who wishes to sell, in the hope of facilitating a sale, won’t be caught by the REAA if they provide that service without charge.’

In order to ensure that franchisees looking to sell receive the best support possible, and to ensure that the franchisor does not need to worry about the REAA, Michael recommends involving a licensed business broker who is experienced in franchise sales.

whether the arrangement around pricing is reasonably necessary for the purpose of that collaboration. It might, for instance, support the franchisor in obtaining more favourable trading terms from suppliers, increase stock turn, or ensure pricing is at a level which supports business longevity and helps ensure franchisees don’t breach minimum employment standards.

Helping franchisees sell their businesses


‘Perhaps the simplest way to think about it is that if a franchisor tries to help a franchisee sell their business in similar ways to how a business broker might help, and charges something for that service, then their activity is most likely falling under the REAA,’ says Michael. ‘The franchisor would need to be licenced under the REAA and comply with all the duties and obligations and the Code of Conduct that apply to real estate agents and business brokers under the REAA.’

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Franchise Management

Michael Bright is a Director of Gaze Burt and a specialist business and franchise lawyer of many years’ experience. The comments in this article are necessarily generalised and simplified, so cannot be taken as legal advice. If you think your practices might be caught by any of these laws, please take legal advice specific to your situation.

About the Author

‘It depends upon the nature of their business, of course, but as long as they pay attention to good advice and don’t overstep the mark, then they might be worrying more than they need to,’ Michael concludes.

Making it easy

PeopleCare is a profitable, recurring-income franchise in a growing area

M 027 217 Advertiser Info

PeopleCare provides workplace health monitoring via mobile clinics fitted with leading-edge testing and diagnostic technology for hearing, vision, lung function and hand/arm vibration. PeopleCare takes occupational health testing and analysis to the industrial workplace –and it’s a massive opportunity.

“Thanks PeopleCare for coming to us: so much easier than visiting a medical centre.”

Occupational Health Nurse Alexa Swaney is a key member of the PeopleCare franchisee and client support team. Alexa discovered PeopleCare while searching for occupational health employment in Wellington. To describe her as passionate about PeopleCare is an

‘I also liaise with clients on what mitigation may be required to prevent a staff member’s health problem becoming worse, from upgrading personal safety equipment to changes at the production floor or site works.’


‘PeopleCare is the first service of its kind in New Zealand, so we had to establish a track record before we really started franchising – and we have. In our second year, with company-owned clinics busy in Auckland, Wellington and Christchurch, we have the financials and market data to show that PeopleCare is a profitable, recurring income opportunity –even in these uncertain times. Nearly all our first-year clients have hit the repeat button for annual testing.’

s an experienced businessman, Ian Kebbell knew that when he launched PeopleCare mobile workplace health monitoring a couple of years ago, it would take time to prove.

No hidden costs

Hayley points out that PeopleCare has established itself as a valued and profitable service despite the uncertainties of the last two years. ‘No matter what the economy is doing, the statutory obligation for regular workplace health monitoring doesn’t go away – in fact, it’s more likely to increase. That means an increasing need for new PeopleCare franchisees nationwide, and especially in Christchurch.

‘Afterunderstatement.yearsworking in traditional occupational health clinics, I know that testing at businesses or work sites is time-consuming and expensive. It’s not always easy to find a space suitable for testing, then you might have to lug big carry bags of equipment upstairs before setting up. With PeopleCare, you have everything you need in the mobile clinic, so you just drive to the client’s site and open the doors. After seeing everyone, we simply close up and drive off.

‘Business owners and managers have a statutory obligation for annual hearing, vision and hand vibration testing and analysis,’ explains Ian. ‘This is particularly applicable in risk industries such as construction, mining, engineering, farming and forestry.

‘And, while many mobile services hit the client with hidden costs for consumables and mileage, PeopleCare provides a set-price-per-person structure which is very popular.’

“Having PeopleCare on site made everything so easy and our staff really appreciated the technician’s friendly nature.”

‘This is a business you can run from home with flexible hours for balancing work, family and leisure. Best of all, it’s in a fast-growing market backed by Iflegislation.yougeton with people from all walks of life, contact us businessfindPeopleCareatandoutifit’stheforyou.’

PeopleCare Taipari 50 80 30

Groom Landscapes, Christchurch

‘With our proven track record, we are now so confident that we are making the franchise more accessible for the right people. The largest part of the $200,000 +gst investment is the fully-equipped mobile clinic, which can be financed as an asset, and to minimise capital requirements, we offer 3 months’ guaranteed income, as well as the option of a 12-month lease or other financial assistance. Contact Hayley

Finance and guaranteed income

Further support comes from Hayley Taipari, whose roles include business development, recruitment and being on-board technician for new franchisees in the first few weeks after they hit the road.

Simone Creedy (Mike Creedy Building, Dunedin)

Perhaps surprisingly, PeopleCare franchisees need no healthcare experience. ‘While that might seem daunting at first, our training is first class and I’m here to help them – my mobile is never far away, 24/7,’ promises Alexa. ‘It’s my job to ensure best clinical practice through advising franchisees and taking any tests outside the range of norms to the next stage.

Multiple income streams

P 0800

“The PeopleCare team is a pleasure to deal with and executed all staff health monitoring options seamlessly.”

‘But to be health-tested at a bricks and mortar clinic, staff must take time off work – a few hours in a city, or as much as a full day in rural areas. For a business owner or a tradie with one or two staff, it means lost production and paying for each individual’s test. That’s what I call a “productivity disincentive”, and is one of the bumps that PeopleCare was set up to solve.’


Glenn Maguire, Holmes Solutions LP

‘I was lost for words when I first stepped on board a PeopleCare mobile clinic,’ Alexa says. ‘It’s got it all, even a soundproof hearing test booth. And there’s plenty of space to add testing options such as blood pressure, blood glucose levels and musculoskeletal assessments. On top of hearing, vision and hand vibration testing, these can provide additional income streams for franchisees.’

No better time than now

Strong profits and support

Food & Beverage

‘The recipe is a closely-guarded secret,’ she says, ‘with the chicken prepared in our own kitchens in Auckland and Christchurch, then cooked on the spot in each store. That keeps things simple for the franchisee while retaining consistently high quality for our customers.’

Serving food that’s fast, fresh and healthy, Katsubi delivers a formulawinning

t was a burning desire to run his own successful business that led Zack Gai to the Katsubi franchise in 2018. The 32-year-old had experience in the finance industry, but had also had a disappointing taste of café ownership with a friend before discovering Katsubi.

And it’s not just about cooking: franchisees quickly benefit from well-tried management systems for everything: food preparation and ordering; new systems such as contactless pick-up; HR, scheduling and business management.


that surprised me about Katsubi is how easy it was to get started,’ he recalls. ‘The Manukau site was an established one, which helped of course, but every time I had a question, they were always happy to provide the answers and encouragement. The franchise team really do help you every step of the way.’ He continued to be impressed by the assistance and advice that’s constantly on tap, and says the whole experience has more than lived up to his expectations.

Zack Gai is certainly glad he decided to invest in the franchise. ‘I am totally confident about my future – people are going crazy about the great taste of Katsubi!’

‘Katsubi is a long-established 100 percent Kiwi-owned family business. We’re best-known for our famous Red Bowls, which combine freshlycooked meat and healthy vegetables flavoured with our unique Katsubi Sauce. People select their own mix of salads and sauces, then add freshly-cooked hot meats or plant-based options to create their perfect combination. It’s slow food designed to be served fast.’


Total investment levels for a Katsubi franchise vary according to the location and size of the business, ranging from $350,000 to $500,000.

The combination is right on trend as people look for quick and healthy alternatives to conventional fast food.

‘Katsubi is a very successful, well-established and profitable business model which has stood the test of time and the turmoil of the pandemic,’

For a long time, Katsubi grew its franchise base through word-of-mouth only but, as the brand’s popularity grew along with its expertise, the opportunity has been opened up to others with an interest in the hospitality industry, a passion for business and a desire to succeed.

‘Katsubi’s salad concept, unique Red Bowls and the delicious sauce definitely make our food offering stand out,’ he says. ‘And we also have a range of udon and ramen noodle options as well as a variety of tasty snacks.’

Four years on, Zack’s store is doing well and he is pleased to see that the brand has become even more popular – despite the challenging trading conditions brought on by Covid. Put simply, it’s all about the food.

Contact Zoe Park M 021 880 Advertiser Info

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Winning the popularity stakes


says Zoe. ‘You don’t need a food background or a specific skill set as long as you have lots of energy and are willing to learn. With our training and by working in the business yourself, you gain experience and become more independent as the business grows.

‘If you are looking for a business with wide appeal and a long history of success, then contact me today.’

Zoe also describes Katsubi’s famous Chicken DAK, a crunchy fried 100 percent New Zealand chicken marinated in a special sauce to give it a delicious tangy, spicy flavour.

‘Initial training takes place in Auckland and Christchurch, and there are regular visits to stores and contact with highly-experienced specialists in operations, marketing and planning to ensure that franchisees are comfortable with every facet of the business, and are able to make the most of the opportunities it offers.’

With almost 20 stores now, and 10 more opening soon, Katsubi is riding the crest of this wave. Zoe Park from Katsubi HQ explains how the brand is attracting an ever-increasing number of Kiwi customers.

KATSUBI STORES Katsubi for more

‘With Katsubi’s track record as one of the most successful local franchised eateries in New Zealand, banks are supportive towards supplying finance for the right candidates,’ says Zoe. ‘They’ve seen how successful the business has been over the past 20 years, and how much focus we put on sustainability and profitability to deliver excellent returns for our franchisees.

After talking to the franchisor and doing his own research, Zack realised Katsubi was a much better proposition. He knew little about franchising, but quickly discovered that there would be plenty of support and advice on hand through the Katsubi support team whenever it was required. This was a far cry from the days he’d spent struggling alone in the café business. When the Manukau franchise became available, he was ready to ‘Oneinvest.thing

The Franchise Law team has over 25 years experience in New Zealand, working with major Franchise brands

Thinking ofbuying or selling a Franchise?

hen you look at buying a franchised business, you’ll often have two options – buying a brand-new location that you’ll need to set up from scratch, or taking over an established business being sold by an existing franchisee.

In most cases, a new franchise will cost less than an established one because you will not be paying a premium for ‘goodwill’. Goodwill is the reputation that a business has built up – the factor that has customers coming through the door and results in proven sales performance. If a business is profitable, you can expect to pay a significant amount for goodwill over and above the value of the business’s equipment, fit-out and other assets.

Unless you’re buying a business that has been poorly-managed and are confident that you have the skills, energy and ability to turn it round, growth isn’t always easy.

3. Capital gain

Senior Franchise Lawyer

If you’re looking for an existing business within a franchise, your choice will be limited to those which are currently for sale. This means you may need to look at moving to a new area, or face a long commute, to get the business you want.

Let’s look at goodwill again from the opposite direction. When you start a new business, not only are you paying nothing for goodwill but, as you build your reputation and client base, you are developing goodwill of your own. When the time comes to sell, that increases the value of your business and the price you can get for it.


64 Franchise New Zealand Spring 2022 Year 31 Issue 03

A new business may not have those sales (yet), but bear in mind that a franchise with a well-known brand will already have goodwill in a new location even before it opens its doors. That’s why you get queues outside a new McDonald’s, or why companies like Aramex or V.I.P. can provide new franchisees with work from their very first day.

If you’re prepared to do that, fine – but opening a new franchise might allow you to be exactly where you want to be with far less disruption to your home life. Starting a new business is a time when you need all the family support you can get, so keeping things simple may be a better option.

An existing outlet might seem tempting – it will have an established customer base, positive cashflow and, if it employs staff, people in place who can help as you get to grips with running your own business. But buying a new franchise also offers many benefits.

4. Area

Why buy a new franchise rather than an existing one? Here are 12 things to consider before you make your decision

1. Price

When you buy a franchise unit in a new location, you may start with a turnover of zero but you have massive potential. Benchmarking should enable you to see what is realistic in any particular location and you’ll have a lot of support from the franchisor to help you achieve it. Listen to that advice, put it into practice and growth will follow.

Buying A Franchise

A NEW is a division of A multi-award winning team

Thada is qualified to practice in New Zealand, USA (California) and South Africa. Franchising is her specialist area of law and she brings extensive experience.

• We work with Franchisees • We work with Franchisors • We provide supporting legal services 0800 SOLICITOR (0800 765 424)


2. Potential

Thada Chapman

When you buy an existing business, it may already have got as good as it’s going to get. The seller might tell you about all the potential it has, but if it’s so easy to grow, why haven’t they already done it?

In many cases, the capital gain you achieve on buying a business, building it and selling it for a much higher price, will be effectively tax free. It’s much harder to make a similar level of capital gain on an existing business.

Franchising Law is a specialised field so it's vitally important to take advice from a firm with the right expertise – PUTTING PEOPLE IN BUSINESS

5. Location

6. New fit-out

Franchisors – and landlords, too – know the value of keeping an outlet looking bright and fresh. Most will require a revamp every three to five years, and this is unlikely to be cheap.

challenge NEW +64 22 1201672 WE HELP FRANCHISORS ADVANCE THEIR REPUTATION AND BRAND THROUGH STRONG MESSAGES, ADVOCACY & ENGAGEMENT Every business wants to tell their story with impact, while avoiding bumps in the road that affect reputation and brand. We do the things that make sure franchisors are ready to deal with challenges and maximise opportunities. • Communications strategy • Reputation management • Media relations • Public relations • Stakeholder engagement

New shopping areas and housing developments are springing up all the time. If you want to take advantage of these new markets, you have no choice but to open a new business to service them – and a franchise offers many advantages.

Franchisors will usually have done their homework on where and when a new unit will become viable, have the contacts to acquire the best locations and the negotiating power to do the best deals.

And a new business will come with a full-term lease, meaning you can arrange funding over a longer period. You can also negotiate things like the rental bond, lease terms and fit-out contributions to suit you, whereas with an existing business you can inherit some less-thanfavourable terms or escalation clauses.

Take over an existing business and you’re likely to be flat-out from day one. If you can’t cope with that, customers will think the business has gone downhill since you took over. It’s a lot harder to win them back if they start going somewhere else.

An existing business comes with an existing culture. If you have staff, they will be used to doing things a certain way – the way the previous owner wanted. They may be great and supportive, or they may have fallen into bad habits and not be operating the franchise the way it’s supposed to run – the way you will just have learned. That can lead to problems as you try to take charge. A new franchise gives you the opportunity to select the people you want to work with and train them accordingly. It’s easier to set up perceptions than change them.

In a new franchise, all the operating systems and equipment will be set up properly from the very beginning. They will be the very latest systems, building on everything that has gone before, and designed to work together as efficiently and profitably as possible. Crucially, they will also be the systems that you learned during your training period.

7. New equipment

8. Know who you’re buying from

When you buy a new franchise, you are buying direct from the franchisor – someone who you will be working with for the next 5-10 years, someone who wants you to succeed and grow, someone who has a reputation to maintain and also has plenty to lose if you should fail.

That’s a very different story from an outgoing franchisee. They will have no ongoing relationship with you or the brand – their primary concern is, understandably, to capitalise on their hard work by getting the maximum price they can for the business.

9. Training

For some, taking over an existing business with existing cashflow feels like the safe thing to do. As the above points suggest, though, that’s not always the case – and the greatest potential often lies in the new.

Buying A Franchise JOIN THE LEADER IN GARDEN EQUIPMENT RETAILING STIHL SHOP is a nationwide network of locally owned stores offering a wide range of high quality garden •••workshops.equippedsupportedequipment,byfullyserviceJoinanetworkofretailerscommittedtocustomerserviceexcellenceBesupportedbyateamofpeoplededicatedtoyoursuccessReaptherewardsofawell-established,profitablebusinessmodel Opportunities are available for new stores in locations across New Zealand. For more information on the STIHL SHOP Network visit LOVE YOUR LAND

Much the same applies to the equipment you need to operate your business, whether fixed or mobile. With a new franchise, you’ll be provided with the latest equipment chosen by the franchisor to be appropriate to the business you are operating. It will come with training, support and guarantees, and may even be able to be financed via an equipment lease, using up less of your precious capital.

The final point comes down to what sort of challenge you want to take on, and what will give you most satisfaction: taking over an existing business or starting a new one from scratch? Either way, you’ll certainly have to work hard and put in the hours.

12. How far can you go?

When you buy a new franchise unit, you have all that time to build your business before a re-vamp becomes necessary. If you buy an existing unit, you’re likely to have less time, and if you’ve stretched your budget or are borrowing to the limit to buy into the business in the first place, that could give you problems.

When you set up a new business, it grows with you – you (usually) have time to adjust to the everyday demands and challenges, and to get used to processing work efficiently. This means you can give every customer the type of service you want them to be impressed by.

11. Set your own culture

10. Settling in

Buying an existing business means buying used equipment. It may not be current standard, you don’t know how it has been maintained and, if it proves unreliable, there won’t be much you can do about it.

Buy a re-sold franchise and all sorts of things will vary subtly from what you learned. It will take time to spot the differences, to learn them and work out how to change them. Having non-standard systems or equipment may also make it more difficult for the franchise support team to help when you have a problem.

66 Franchise New Zealand Spring 2022 Year 31 Issue 03 Contact P

New Zealand CEO says growing demand means more opportunities all round the country

‘I had my own company importing and exporting sporting goods, and we did a lot of business with Fastway Couriers,’ Mark recalls. ‘When I sold the business, I was asked to join the team in Auckland. I think that my experiences as a customer helped me view things differently. I was always wanting to find the best solutions for the whole business – franchisees and customers alike.’

‘All this growth means opportunities throughout the country. Contact us today to find out more.’

‘And the benefits haven’t been all one way. Aramex has adopted Blu Couriers in other countries, and they are keenly interested in taking up our franchise model, too. It all adds up to more opportunities.’

It’s almost 40 years since Fastway Couriers started operating in Hawkes Bay, where the company is still based – now as part of Aramex, one of the largest courier and logistics companies in the world. How has the change affected the franchise?

The continuing growth of Aramex means that the company is constantly looking for new franchisees at the Courier level. The investment required depends largely on the territory, with opportunities available to suit most budgets. An ideal entry-level opportunity is available through the new Courier Lite model, which enables you to get a feel for the business. ‘It’s ideal for people who want to get out and about, earn well, and enjoy being busy,’ says Mark.


Aramex 0-6-833 6333 0508

Coping with chaos

‘We’ve been able to improve forward planning with Regional Franchisees, identifying expected peaks and troughs so they are always prepared and supported. And we are also investing in the Parcel Connect network, offering drop-off points for the more casual customer, which will make life easier for our Courier Franchisees.

There are also occasional opportunities available to take over existing Regional Franchises, which require significant management and logistics experience. ‘It’s not a role for the fainthearted, but if you have the skills and the desire to own a significant business with the backing of a forward-thinking international brand, Aramex has a lot to offer,’ Mark says.

Mark’s approach paid off as the growth of online retailing evolved the company’s focus from business-to-business services to business-tocustomer. ‘We developed streamlined systems to suit the changing market, and we are respected around the world as a reliable and trusted freight and logistics partner by some very big brand names.


‘One of the solutions was our Blu Couriers app, which took pressure off through crowdsourcing to handle deliveries in specific suburbs or streets. We’re a technically advanced company so we were able to use this to help couriers with volume as required while they focused on the outbound business. It was still exhausting for a while, especially in Auckland, which had around 130 days of lockdowns including Black Friday – the biggest shopping day of the year!

aking over as CEO of Aramex New Zealand in the aftermath of a global pandemic was never going to be easy, but Mark Little is up to the challenge. Not only has he been with the company in various roles for over nine years, but prior to that he was a major customer of Fastway Couriers Auckland – which joined the global Aramex brand in 2016.

‘And the growth is continuing. We are able to handle more freight than ever, while the economic slowdown hasn’t really impacted delivery volumes. People might buy things in ones or twos rather than six at a time, but they still need delivering – just more often.’

Courier and Regional opportunities



Mark explains, ‘When lockdown hit, everyone wanted to operate as an online business overnight. That created massive growth for us – and massive problems. We needed more people and bigger facilities, and were suddenly running our main depots 24 hours a day. It put a lot of pressure on all our franchisees, who responded magnificently, but we had to find ways to cope.

‘But it paid off – the whole system can now cope with higher levels of business, and most of our courier franchisees say they don’t feel over-busy even though the numbers show they are handling more work than ever. That means higher earning potential, too.

Local business, global reach

‘But having the involvement of a larger company has meant we have been able to invest in areas that will grow our franchisees’ businesses, especially international inbound. Our new bonded facility at Penrose means we can sort inbound and outbound freight very quickly and ship parcels around the world like never before. With the Aramex franchise in Australia, too, it’s especially seamless for trans-Tasman business.

‘Even before Covid we were working with companies like Amazon and the Briscoes Group, and lockdowns only accelerated that. Without our franchisees, New Zealand simply wouldn’t have been able to manage the pandemic as it did.’

‘In some ways, not a lot,’ says Mark. ‘We are left to run our franchise model as we always have, which retains the family feel with our Regional Franchisees, who operate the depots in their respective regions, and the Courier Franchisees who do the actual pick-ups and deliveries.


22 22 Mike Bignall P 0800 224 486 M 021 1672 888 E W Karry Summers P021 880 345 E W

Anchor Franchise 28 Food & Beverage $1.2m$750,000- Market leader in the sales and distribution of milk products and beverages throughout New Zealand including Anchor, Primo, Zing, Mammoth Supply Co, Fresh N Fruity, De Winkel, Country Goodness, Mainland, Kapiti, CalciYum and Eon. National franchise structure operating since 1992 offering exclusive territories. 50 50 Shannon Davidson E W Anytime Fitness Health & Fitness $650,000$300,000- Leading 24/7 fitness franchise. Proven systems, voted one of the top global franchises. 46 4000+ P 0-7-974 4589 Aramex 67 Business Commercial& $20,000 Aramex, formerly Fastway Couriers, is an award-winning franchise system that provides local and national courier and freight services at competitive prices. Over 35 years’ experience, multiple industry awards and franchisees across New Zealand, Aramex is one of New Zealand’s most successful and trusted freight companies. 275 1600 P 0-6-833 6333 E W Armstrong Smarter Security Business Commercial& $150,000 Armstrong for smarter security. Retail and mobile locksmith and alarm specialists. 18 18 P 0-9-415 0585 ASWEFA Business Commercial& $145,000 ASWEFA provides industry training on forklifts, wheels, tracks, rollers, EWP and dangerous goods. Make a difference by creating “A Safe Working Environment For All – ASWEFA!” The perfect franchise opportunity for a team leader, supervisor, tradie coming off the tools, or someone with HR experience. 2 2 Treena Myers P 0800 279 332 E W At Your FranchiseRequestGroup Home & Commercial $14,000 NZ’s premium home, commercial and lawn service franchise system. 200 200 P 0800 297 297 Autoblast 82 Auto services P.O.A. New Zealand franchise Autoblast has perfected a new method for vehicle underbody rust removal and rust prevention. We are seeking partners who firstly believe in customer service excellence, and who have an appreciation for all things automotive and their aesthetics. 1 1 David Kirkham P 094 443 6574 E W Baby On The Move Retail $350,000 Specialising in rental and sales of baby and toddler car seats and other products. 14 14 P 027 472 7040 Bakers Delight Food & Beverage $400,000$150,000- With over 30 years of experience, Bakers Delight is a successful franchise business with a growing network of over 700 bakeries spanning across four countries. Bakers Delight has a proven business formula which provides comprehensive training and on-going support. 27 700+ P 0800 225 388 E W BarberShopCo Health & Beauty $50,000 Join the fast-growing men’s grooming industry. Looking for people and leadership skills. 25 25 P 022 046 3372 Bark Busters Pet Education $30,000$22,000- Love dogs? Join our Bark Busters team. We need you in Auckland. 5 275 P 00614 3980 3078 Bay Air Home & Building $40,000 Bay Air provides commercial and residential solutions for all heating, air-conditioning and ventilation needs. The heat pump industry is forever expanding. Complete with low start-up and running costs, plus full head office support, you will be up and running quickly in your own business. 2 2 Anthony Goddard P 0800 229 247 M 027 212 1161 E W Bedpost Retail $150,000 New Zealand’s premium specialist bedding and bedroom furniture retailer with a focus on superior customer service, top brands and expert advice. Looking for motivated owner operators passionate about selling and providing a high level of customer service. 16 16 Graeme Doak M 021 665 923 E W Beds R Us Retail P.O.A. Join NZ’s largest independent bedding group. Franchise opportunities available with full support. 46 46 P 0-9-972 3022 Franchise and Business Opportunities A-B Franchise and Business Opportunities

Altitude Pole & Fitness Health & Fitness $125,000 Altitude Pole offers pole dance and fitness-based classes at professional, boutique studios around the country. Creating communities, confidence and strength. 1111

available?What’s itWhatdoescost? What do they do? manyHowarethere? Who do contact?I company numberpage industry investment from description innumber NZ, globally FANZ get more information Over 275 different franchises Westpac Directory Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Spring 2022 Year 31 Issue 0368 0800 Sunshade Home & Building $25,000 0800 Sunshade are designers, manufacturers and installers of outdoor weather protection products. 4 4 P 0-6-876 9675 9Round Health & Fitness $200,000 Total body results in a quick, convenient kickboxing and functional fitness workout. 10 700+ M 0061 27 672 2312 AA Auto Centre Auto Services $150,000 Become a premier provider in the vehicle service, repair and inspection market. 37 37 P 0-9-966 8704 AA Driving School Leisure & Education $30,000 New Zealand’s leading driver training organisation seeks motivated driving instructor franchisees. 120 120 P 0800 723 239 A Buyer’s Choice Home Inspections 30 Home & Building $72,500 Proven international franchise operating in 19 countries around the world. The house inspection industry is rapidly growing with pre-purchase inspections, P testing, asbestos testing, maintenance inspections, Healthy Homes and Safe & Sanitary reports. We are now looking for further inspectors nationwide. 18 200+ John Goodrum M 021 945 140 E W Accessman Home & Building $1,000,000 New Zealand’s leading hire company supplying scissor lifts, cherry pickers and knucklebooms. There are exciting new franchise options available throughout the North Island. A unique opportunity exists for the right person to work their way into a franchise ownership role. 8 8 Lena Harrington P 0-3-341 3566 M 021 361 622 E W ActionCOACH New Zealand Business Commercial& $49,500 Be in control of your own future, with the ultimate in career fulfilment.

12 1000+ M 021 0286 9636

Active+ Health & Fitness $20,000 North Island-wide chain of physiotherapy and rehabilitation clinics, offering multi-disciplinary services of physiotherapy, occupational therapy, pilates and exercise rehabilitation, ACC rehabilitation contracts, health and wellness services. Operating since 1990. Previous health services experience preferred.


0537 Bricks 4 Kidz 50 Leisure & Education $75,000 Be part of an established and globally awarded children’s education franchise. Over 10 years, Bricks 4 Kidz has developed a unique and inspiring business model. Make an impact on our future generations and receive the support of training, resources and expertise. Come build with us! 8 750

accept liability for any omissions or errors. BiForm CompositeSolidDecking Home & Building $55,000 BiForm Solid Composite Decking offers an environmentally friendly, low maintenance, alternative to traditional hardwood timber. Strong presence in the industry in a market with growth potential. Offers composite decking, screening, and flooring solutions. Operating successfully since 2004. Full training provided. 4 4 Tau Aupa’au M 021 640 006 E W Bird On A Wire 13 Food & Beverage $450,000 Bird on A Wire strives to be NZ’s number one local chicken restaurant where good vibes are free range only! Our Bird HQ team drives this culture by ensuring all partners and team members are trained and ready to provide the best customer service possible. 7 7 Brad Jacobs P 027 263 333 E W Black & White Coffee Cartel 24 Food & Beverage $450,000$350,000- Join the third wave of coffee today. Exciting opportunities to join NZ’s rapidly growing first micro-roasting coffee company franchise. Offering turn-key cafés with a competitive operational model. Full training and support provided. We have brought the independent coffee shop to the masses. 13 13


Brumby’s Bakery Food & Beverage $450,000$300,000- Brumby’s has been part of the New Zealand bakery market for over 20 years and is a refreshing offer from your standard independent or local supermarket. Thanks to extensive market research our current business model is a vast improvement with vibrant branding.

630 6622 E

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Breakers Restaurant Food & Beverage $450,000$100,000- Relaxed, NZ beach-themed family restaurants. Fast and affordable dining since 1997. 8 8

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4823 M 022 419 3156 E W Budding Ideas Business Commercial& $25,000 100% NZ owned, specialising in the hire of artificial flower displays. 2 2 P 0-9-390 8979 Bun Mee Kiwi 18 Food & Beverage $250,000$150,000- Turn your passion for delicious healthy food into your own business with Bun Mee Kiwi. Capitalise on this highly popular Vietnamese sandwich eatery with a Kiwi twist. Established, proven systems with a committed, passionate franchisor supporting you. Life’s too short for S#!t food. 1 1 Mark Isaaka M 027 265 8444 E W BurgerFuel Food & Beverage $500,000 BurgerFuel is a leader in the gourmet burger market, dedicated to serving high quality burgers in an atmosphere as charged as the food. Combined with fun and irreverent marketing campaigns BurgerFuel creates the perfect environment for franchisees to grow and enjoy their business. 56 79 Murdoch Ball M 021 954 632 E W Burger Wisconsin Food & Beverage $250,000$150,000- At Burger Wisconsin, it’s always been about the food. Now is an exciting time to join us, with new sites planned throughout New Zealand and an existing store refresh programme underway. It’s a gourmet opportunity for operators with good taste. 24 24 Brittany Jackson P 0-9-973 4559 E W Business Buddy Financial Services $45,000 Calling all CA’s and CPA’s - we want you. 2 2 P 0800 283 399 Business Consulting New Zealand 40 Business Commercial& $68,250 Business Consulting New Zealand is seeking experienced and committed professionals who want to help business owners succeed. Highly profitable and flexible lifestyle opportunity with all training, systems and Head Office support provided. Enquire today to find out more about this opportunity. 8 8 Julius Bloem P 027 746 0073 E W Caci 21 Health & Beauty $300,000$150,000- At Caci we love what we do! Helping New Zealanders with what we call ‘skin confidence’. Now is your chance to join the team, become a Caci clinic owner and enjoy the benefits of being part of a successful New Zealand business. 63 63 Penny Chapman P 0800 266 119 M 021 959 933 E W Café2U Food & Beverage $160,000$82,000- Follow your dream of business ownership with the support of the world’s largest mobile coffee van franchise in the fast growth coffee industry. Café2U provides opportunities for small business entrepreneurs to deliver great coffee and food to businesses, events, and functions. 11 240+ Andrew Morgan P 0-9-973 4823 M 022 419 3156 E W Café Botannix Food & Beverage $480,000 Contemporary deli cafés serving organic coffee and food options in Palmers garden-centres. 4 4 P 021 483 500 Cambridge Homes Home & Building $150,000 Offering driven, motivated people the opportunity to become a Cambridge Homes franchisee. 7 7 M 021 409 763 Carl’s Jr. Food & Beverage $1,000,000 We are looking for enthusiastic franchisees to join the Carl’s Jr. team. 18 1300+ P 0-9-525 8700 Carpet Court Retail $250,000 New Zealand’s largest flooring retailer. The size of the Carpet Court group means that Carpet Court franchise partners benefit from the advantages of scale when it comes to all aspects of business, including buying power, marketing, product range and other business support services. 57 57 Colin Jones M 027 453 4876 E W Cartridge World Computer $125,000$100,000- The largest, most experienced printer cartridge refilling company worldwide. Franchisees operate from retail premises, refilling cartridges, retailing new cartridges and other printer consumables. Easily learned, full training provided. Includes stock, plant, training and licence fee. We stand behind our product with a 100% satisfaction guarantee. 43 1650 Craig Watson P 0061 1300 767 223 E W Cash Converters Retail $650,000 Looking for an exceptional return on your investment? We’re New Zealand’s favourite place to buy and sell, the world’s largest second-hand dealer and market leader in short term credit services. With more than 700 stores internationally you’ll be buying a tried and tested, well respected brand. 28 700+ Colin Mahoney P 0-9-281 7334 E W Franchise and Business Opportunities68 Specialist Advisors78 Other Services81 Looking for a business opportunity but don’t know where to start? 69 Franchise and Business Opportunities Franchise and Business Opportunities B-C


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W BoatsmartHQ Auto & ServicesMarine $20,000 Unique franchise opportunity to manage a fleet of marina or drystack-based boats. 9 9


TroubleshootersComputer Computer $27,500 We are looking for entrepreneurs to join our well-established franchise network. 6



280 1000 Greg Paget P 0800 800 055 E W

9 9 Mike Armour P 0-9-273 5352 M 0274 506 639


Clean Planet Business Commercial& $20,000 Clean

Cleancorp Seeking committed people to deliver great service. We source and acquire commercial cleaning contracts for our franchisees who are provided with full training, ensuring the same professional standards are offered to all customers.

Champion Travel Referral Agents Travel $51-$4500 Unique business opportunity for entrepreneurial travel lovers. Referral agents earn up to 10% commission rebates on personal and referral travel bookings made under contract. Also now includes pet insurance – especially useful for travellers. Affiliated with helloworld and Allianz. ‘It pays to book Champion Travel!’

20 20 Sacha Coburn

W 400+ P 0800 728 768

W P 0800 266 543 Steve McMullen 0800 804 0800 0800


Cookie Time Food & Beverage $100,000 Business ownership plus support from an iconic Kiwi franchise company distributing snacks. 45 45

71 71 Jon Hassall M 028 8500 1300 E


Corporate Cabs Business Commercial& P.O.A. Corporate Cabs is New Zealand’s most professionally driven cab service. 200+200+ P

105 105 Loraine Fitzgerald P 0-9-304 0599 M 021 944 636

104 M 029 770 0994 E

P 0-7-855 3996 M 027 475 0390 E W

10 10 Bronwyn Bindon P 0-3-379 1111 M 021 461 1313

Container Pools New Zealand 39 Home & Building $25,000 Sales and installation franchisees/agents required nationwide for New Zealand’s largest above ground swimming pool manufacturer and retailer. A great opportunity for the right person to operate your own business with a supportive team behind you. Register your interest for our Open Days now.

Coerver Coaching Education $65,000 Globally recognised as the world’s number one soccer skills teaching method, our programmes enhance the technical skill level of players aged 3-16. Join the Coerver NZ journey and combine work with your passion! Full training and support provided from a coaching and business perspective.


Coffee News Business Commercial& $15,000$8,000- Local publication Coffee News has been a staple in our New Zealand hospitality venues for over 20 years. We currently have new opportunities in Hamilton, Gisborne, Hastings, New Plymouth, Palmerston North, Masterton, Wellington CBD, Nelson & Timaru. Existing franchises available in Auckland, please apply.

130 130 Tony Pattison P 0-9-622 0828

Compass Homes 60 Home & Building $150,000$120,000- Wanted - business persons with entrepreneurial flair and ambition. A Compass Homes franchise gives you all the advantages of owning your own business, being your own boss, but still getting all the support you need in all aspects to help you run and grow your business.

23 569 Rudy Kokx P 0800 22 77 82 M 021 421 346 E W M 021 287 2220

Columbus Coffee 14 Food & Beverage $450,000$250,000- NZ’s premium café franchise. Highly recognised and trusted brand offering customers exceptional coffee and chef-prepared food. Supreme Franchisee of the Year and Food and Beverage Franchise System of the Year 2015/16. Suit owners with passion for coffee, food and the value of customer relationships.



W 21 P 0800 101 216

1 1 Mike Painter P 027 289 6866

Cobb & Co. Food & Beverage $500,000 Welcome back to Cobb & Co., New Zealand’s original restaurant chain. With unbeatable brand recognition, enviable buying power, proven profitability and on-going support from Cobb Group, it’s not hard to see why owning a Cobb & Co. is a special opportunity.

it for you.

W Planet, environmentally better for and your customers. No selling, no invoicing, do Well-established and strongly throughout regional New Zealand. Now looking

CommercialCleantastic Cleaning 35 Business Commercial& $14,600 An established, award-winning franchise with nearly 300 franchisees operating throughout NZ. This cleaning franchise offers quality cleaning at competitive prices. Franchisees utilise the well-developed systems and technical expertise to become successful business owners. Comprehensive training, equipment, uniform, business cards and provided.



1 50+ Shannon Thomas M 021 861 671 E W

789 789 CrestClean 552 Business Commercial& $10,000 Full service franchise, all contracts provided. Guaranteed income paid twice monthly. CrestClean prepares GST returns, accounts and tax returns. Full training programme provides career pathway. Operating since 1996. Franchises operating nationwide. Master franchises are also available. 708 708 Sam Lewis P

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Spring 2022 Year 31 Issue 03 company numberpage industry investment from description innumber NZ, globally FANZ get more information 70 Cavalier Homes Home & Building $55,000$25,000- Cavalier Homes is a progressive and innovative franchise residential building company. 2 10 P 0800 228 254 Central Landscape & Garden Supplies Home & Building P.O.A. Landscape and garden supply yards providing bulk and bagged products. Pick-up and deliveries. Will suit hands-on owner operators with a passion for excellent customer service who take pride in customer satisfaction. Well-established Warkworth franchise currently for sale – enquiries welcome.

Coffee Culture Food & Beverage $350,000+ Coffee Culture is the South Island’s leading boutique group of coffee shops. We’re currently expanding and need passionate coffee lovers to join us. With over 22 years’ experience, we offer support and training that’s second to none.

Home & Commercial $25,000 Cleancorp offers home cleaning and commercial cleaning franchises.


Coffix Food & Beverage $100,000 Offers exceptional Fairtrade coffee at a fair price. Ethical and environmentally responsible company. 15 15

Cookright Kitchen Services Food & Beverage $70,000 Cookright, the kitchen hero, saving kitchens time and money. Deepfryer, overhead filter and hood cleaning. Cooking oil filtering. Oil and kitchen consumables product sales. Cookright has significant income potential with minimal competition for motivated, hard-working, practical operators who can sell and are well organised. 31 31

Colourplus Retail $200,000 At Colourplus, we’ve got your style. Your local store offers all the inspiration, expertise and advice you need to turn your decorating dreams into reality. With 30 stores nationwide, offering a range of top quality paint, wallpaper, curtains, blinds, giftware and decorating accessories.

8 8 Maxwell Burns P 0-6-843 6280 M 021 0220 2220

29 P 0-9-818 9215

273 780 E W Crest PropertyCare Business Commercial& $15,000 If you have handyman skills, or are good with outside jobs, a Crest PropertyCare franchise may suit. We provide caretaking services to businesses and schools, looking after exterior areas around buildings, grounds and doing simple property maintenance duties. Franchises are available nationwide. 23 23 Sam Lewis P 0800 273 780 E W Crewcut Home Services $16,000 Crewcut is a lawn and garden maintenance franchise with businesses for sale. For over 26 years we’ve had operators providing lawn mowing, hedge trimming, section clearing, and gardening to Kiwis all across New Zealand. Buy a business with support, strong branding, and values. 260 260 Pauli Horgan P 0800 800 286 E W Cutshop Home & Building $450,000 Own and manage a Cutshop programming and production team, producing high quality cabinetry for kitchens, wardrobes, garage shelves and more. Cutshop franchisees provide bespoke products in a vibrant new-build and renovation sector where existing trade production can’t keep up with the growing market. 4 4 André Hofer P 0-9-666 0632 M 021 879 413 E W Design Builders 22 Home & Building $160,000 Design Builders is a thriving, established business with an outstanding reputation for the quality of our work. If you have the right attitude and motivation to be a Design Builders Regional Partner, you’ll get the support you need to grow your own successful business. 10 10 Andrew Price P 0800 456 456 M 027 601 6607 E W Diamond Fusion Home & Building $50,000 Seeking motivated people with great sales ability and focus. Full training provided. 8 8 M 021 234 4170 Donut King 18 Food & Beverage $280,000 Donut King is a speciality donut and coffee chain with over 300 stores throughout NZ and Australia. Seeking fun franchisees with a customer focus to serve our famous, fresh donuts daily. Proven business models and support systems to teach you everything you need to know. 5 300+ Bram Milne-Rodrigues M 022 424 6528 E W DrainPro Home & Building $40,000 DrainPro specialise in residential new builds, tank installations and light commercial works, with franchise opportunities available nationwide. Whether you’re an existing business struggling or a tradesman looking to go out on his own, Drainpro have the experience to help you develop a successful business. 4 4 Nathan Williamson P 0-3-342 1278 M 021 217 1616 E W Dream Doors Home & Building $75,000 Design, manufacture and supply of made-to-measure kitchens, bathrooms and bedrooms for retail and trade customers. Seeking hard-working, sales-driven, computer literate go-getters who are willing to follow a proven dynamic international business model. 11 100+ Derek Lilly M 027 213 5133 E W Driving Miss Daisy New Zealand Home Services $45,000$40,000- Driving Miss Daisy is NZ’s No.1 companion driving service. Currently we have 80 territories in operation. If you are interested in becoming the next Daisy in this growth industry, call us today. Our NZ franchises are an extremely affordable small business option. 80 117 Jack Harper/Ange Mill P 021 503 325 E W Duo Photography Leisure $25,000 Seeking people with a passion for photography and a warm personality. 7 7 P 0-4-972 2364 C-D Franchise and Business Opportunities


for master licensees and franchisees. Work for yourself with the support of our proven processes and systems.


Clean Rite Home & Commercial $55,000$15,000- Home and commercial cleaning – no job is too big or too small. 21

8 8 Ben Gower P 0-7-281 1197 M 0204 1007 007 E W


Footloose Need a passion for fashion and the desire to own your own business.

1 140+ Catharina Flisijn M 021 026 52819 E W P 0-4-566 0297 P 0-7-850 5556

Shoes Retail $150,000

Fritz’s Wieners Food & Beverage $80,000 Exclusive bratwurst sausages served in a fresh baguette. Excellent return on investment. 7 7

Freedom Companion Driving Services provides transport services for those requiring safe, caring transport. With the population of New Zealanders aged 65+ projected to double over the next 25 years there has never been a better time to own a Freedom Drivers franchise.


Esquires Food & Beverage $450,000$300,000- At Esquires Café our franchise partners tailor their food to the local market from our extensive menu library. We don’t dictate the menu, we allow the freedom for you to be a true entrepreneur while ensuring you have comprehensive support from our team.

13 350 Sarah Archibald

20 20 Julian Smith P 0800 333 499 E W P 0-3-789

doing, and know how to have fun while achieving our goals.

21 100+ Andrew Morgan P 0-9-973 4823 M 022 419 3156 E W

Relievers Education $25,000$20,000-



Expert Maths Tuition Leisure & Education $30,000 Expert Maths Tuition has provided outstanding maths tuition to thousands of students.

25 31 Tony Burnette P 0800 25 25 00 E W

a clever app. 1

Epiphany Café Food & Beverage $200,000 Epiphany Café are seeking people who are committed to excellence. Our point of difference is unique products such as homemade artisan donuts. This is more than just a business venture, we work hard, enjoy what we’re

19 19 M 021 934 080

21 21 Jeremy Yeoman M 022 602 8482 E W is now operating in New Zealand. Our franchisees provide one-on-one coaching and business performance training to business owners and executives. Results are accomplished in an environment of continuous learning, positive support and results-driven accountability.

Freedom Companion Driving Services Services $32,000

7 7 P 0800 628 463 W

Fibrenew New Zealand Business Commercial& $90,000 Home-based, mobile franchise - experts in leather, vinyl and plastic restoration. 10


FocalPoint Business Coaching 23 Business Commercial& $89,950 The world’s premier coaching and business skills training organisation, FocalPoint

5078 Generation Homes Home & Building P.O.A. We build houses for clients all over New Zealand for a fixed price and on a time guarantee. 14 14 M 0274 908 399 Giggle NetworkEntertainment Business Commercial& $175,000$100,000- Giggle boasts over 1,200 locations with over 1,000,000 people p/w past our screens. 16 16 P 0-6-355 3480 Gloria Jean’s Coffees Food & Beverage $500,000$300,000- We’re proud to be an international award-winning company. We attribute our success to our strong network of Master Franchise Partners. Nobody works alone. We provide excellent training, a proven franchise model, along with ongoing support to help their business grow from strength to strength. 6 330 Andrew Morgan P 0-9-973 4823 M 022 419 3156 E W Gooder Equipment Retail $75,000 Talk to Gooder Equipment about opening a modern self-service, remotely managed laundromat. 3 3 P 0800 629 824 Green Acres Franchise Group Home Services $24,000 Green Acres was founded in 1991 and is proudly kiwi owned and operated. With 30 years’ experience we are one of the longest running NZ-owned franchise systems. We have over 400 franchisees controlling their own future path. Ask about our Big Business model today. 400+ 400+ Jason Hill P 0800 692 643 E W Green Homes NZ Home & Building $20,000 Design and build sustainable, high performing and energy efficient homes for Kiwis. 6 50 M 027 255 0000 Guthrie Bowron Retail $250,000 The number one home decorating franchise in New Zealand, specialising in paint, wallpaper, custom-made curtains and blinds, flooring and decorating tools. Franchisees benefit from an established name, a strong support system, central purchasing negotiation and active national advertising campaigns. 45 45 Alan Heatlie P 0-9-306 1040 E W Habitual Fix Food & Beverage $185,000 Our purpose is to turn the world into fresh food fanatics with healthy food that is not only good for you, it’s food you love to eat. New Zealand’s very own born-and-bred food franchise. Give Mark a call to find out more! 10 10 Mark Forsyth M 027 442 9531 E W Hachi Hachi Food & Beverage $500,000$350,000- New Zealand’s latest success in affordable, fast and fresh Japanese cuisine. 4 4 P 0-3-341 5288 Harrisons Carpet & Flooring Home & Building $150,000 Harrisons Carpet & Flooring is one of the most successful franchise businesses in New Zealand and is experiencing very high customer demand across the country. We are looking for passionate people to join our nationwide Carpet & Flooring franchise network. 50 50 Dan Harrison P 0800 102 004 M 021 242 4131 E W Terms, conditions, fees and charges apply to Westpac products and services Eligibilit y and lending criteria apply to some Westpac products and services Westpac New Zealand Limited. TALK TO OUR FRANCHISE SPECIALISTS TODAY ON 0800 177 007. Franchise and Business Opportunities D-H Retail $25,000 Seeking people with passion and ambition to be a specialist e-bike retailer.

Flex Fitness Health & Fitness $650,000$300,000- Flex Fitness is a New Zealand owned and operated 24-hour gym franchise. 35 35


20 56 Ian Robertson M 027 433 4513 E

1 250+ Andy McDowell M 021 799 926 E W


Fifo Capital Financial Services $49,500 Provide working capital funding for small businesses. 6

11 11 M 021 644 405

Express ProfessionalsEmployment Business Commercial& $170,000$275,000 With 850+ franchise locations worldwide, Express is an award-winning franchise opportunity with immediate market availability in New Zealand. Recognised as Global Franchise magazine’s Best White-Collar Franchise and in the top 25 brands on Entrepreneur’s Franchise 500, Express is a financially rewarding investment.

12 14 Jenny Jin P 0-9-520 1800 M 021 229 5378

28 28 Jeths Lacson M 021 337 329 E

1 850+ Mandy Jacobson P 021 0811 9114 E W 245+ P 0-3-374 3366 60+ P 0-9-302

Exceed Franchising Home Services $60,000 Multi award-winning Exceed specialising in fixing windows and doors, enhancing and extending the life of joinery. We are an innovative national franchise of over 29 years with well-designed systems to help support your journey with us.

2 2 Teisha Pihama M 022 406 3567 E


EduExperts Education $100,000 EduExperts offers a variety of after school tutoring programmes for primary, intermediate and high school children of all nationalities, aimed at helping them excel in their education and overcome any learning difficulties they may have.

P 0-9-577 4223 M 021 479 123

Search the Westpac Directory of Franchising at company numberpage industry investment from description innumber NZ, globally FANZ get more information 71

EmbroidMe Business Commercial& $100,000 EmbroidMe is New Zealand’s largest uniform and promotional products business. EmbroidMe focuses on the business-to-business market providing apparel for uniforms and branding them. Low stock, low staffing, high repeat, high margin, Monday to Friday business. We’re looking for business-minded people, no industry experience required.


Dynamic ECE Connecting quality teachers with early childhood education centres via 1 M 021 409 676 $750,000$100,000- Ecomist is an exciting business opportunity, based on both website and face-to-face sales of automated insect control and odour control fragrancing systems and products, to both commercial and residential customers; accompanied by the provision of residential and commercial pest control services.

EncoreNZ Business Commercial& $60,000 EncoreNZ are recruitment specialists working with NZ businesses to build great teams. We want to help more people into employment across the country. If you’re a recruitment specialist wanting to own a recruitment business, we’d like to talk to you about our proven franchise system.

0949 fit20 Health & Fitness $150,000 fit20 is a unique and innovative franchise business which operates in the niche market of personal training. Originally from the Netherlands, over 135 studios have been opened across the world since 2009. fit20 is a game changer and we seek people who dare to be different.

Fix It Building Services Home & Building $5,000 This franchise takes care of everything from building repairs to renovation and additions. 11 11

Flooring Design Home & Building $50,000 Retail flooring shops. Franchisees come from within the industry, such as carpet and vinyl installers, with others from widely varying backgrounds. Full training, excellent systems and great support from a wide supplier base. Centralised systems create efficiencies and, as a result, a profitable business model.

Ecomist 38 Home & Commercial


76+ 76+ Mark Hohneck M 021 226 6669 E W

60 60 Jason Hill P 0-9-845 2640

Jesters Pies Food & Beverage $280,000+$200,000- Jesters Pies are offering new store opportunities on a turnkey basis. We will provide training, ongoing support and the tools required for you to maximise

14 50+ Tiffiny Begley P 0-9-557 3057 E W

Helloworld Travel Retail $150,000 Helloworld Travel is New Zealand’s fastest growing travel brand. Winners of the NTIA Best Travel Brand 2018, combined with national marketing and service awards, Helloworld offers our franchise partners ‘best in market returns’ and the opportunity to share our passion for travel with your community.

W Hudsons 12 Food & Beverage $300,000 Hudsons has been delivering coffee excellence for over 20 years with cafes across Australia, Singapore and New Zealand. We are seeking passionate franchisees to help us spread our love of coffee nationwide. Training is provided. If you are obsessed about coffee, please contact us. 3 100+ Khushboo Badiyani M 021 786 685 E W Humitech Business Commercial& $90,825 Simple, effective panels to reduce commercial chilling costs and improve performance. 8 8

HB Skin Clinics Health & Beauty $50,000 Receive state-of-the-art therapeutic laser training from a recognised leader in the industry. 6 M 022 194 8747

High TrainingPerformanceandCoaching Business Commercial& $60,000 Business training and coaching franchise opportunity,

Jim’s Mowing Home Services $20,000 Mowing/gardening franchise opportunity. Want more flexibility to achieve a better work life balance? Seeking self-motivated people who wish to succeed in running their own business. We provide help and assistance every step of the way to help them build successful businesses.

100+ 3000+ Rod Skelton P 0800 454 654 E W Are you ready to be a part of this Test & Tag gives you 185 Peter Mahon P 0800 454 654 E W 021 264 Peterken 0-9-889 8776

8 169 Maree Keane M 027 484 7301 E W number one commercial cleaning franchise company providing full operational sales administration support for franchisees. There has only been one name to turn to for quality and value in the commercial cleaning services - Jani-King, the king of clean.

68 68 Ron Chauhan

380+ 13K+ P 0800 526 454 E W

Jim’s Test & Tag / Jim’s Fire Safety 30 Business Commercial& $60,000 The leading provider of electrical testing and tagging services.

Jani-King 57 Business Commercial& $22,000 Jani-King is known as the world’s

the training, support and systems you need to succeed. 35

0619 Just Cabins Home & Building $500,000+ Just Cabins provides portable cabins for rent which are just perfect as sleepouts, extra rooms, portable offices, or as storage at your home or business. Long-term cabin rentals provide a passive income, excellent growth and are easily run by one person part-time. 54 54 Fenton



is one of the

Cleaning Services Business Commercial& $120,000$50,000- Jet Cleaning Services is one of New Zealand’s leading cleaning companies with specialist commercial cleaning crews throughout the country. Jet Cleaning is looking for highly motivated franchise teams to operate at some of our prestigious customers’ sites across greater Auckland, Hamilton, Wellington and Queenstown.

Jumping InternationalBeans Leisure & Education $12,500 Leading edge, fun, early childhood physical activity and skills classes for under 5’s. 4 4 M

Performance programme.


Hell Food & Beverage $200,000 A brand with attitude that cannot be missed. Our damned fine gourmet menu, coupled with sophisticated systems and support, make this a wicked opportunity. Hell is looking for new franchisees with a passion for our brand and a willingness to learn. Opportunities available nationwide.

your investment. Seeking passionate franchise partners prepared to work in the business who are committed to excellent customer service.

20 Dan Harrison P 0800 102 004 M 021 242 4131 E W

P 0800 110 095 E P 0800 486 434

high customer demand across the country. We are

8 9 P 0-9-215-6525

P 0800 102 004 M 021 242 4131 E W

Health 2000 Health & Beauty $70,000+ The Health 2000 group comprises members who have a passion for natural health. 52 52 M 021 655 920

8 460 Ryan Bohm P 0061 405 518 515 E W

27 27 Danielle Scott P 0-9-302 1536 E W

W Just Cuts 80 Health & Beauty $270,000$170,000- Be your own boss and get all the support you need. You don’t have to be a hairdresser to own a Just Cuts, but you do need a passion for people and the ability to follow a proven system that has worked for over 30 years. 28 200+ Zenardia Anderberg P 0800 100 114 E W Just Kidz Educare 29 Leisure & Education $600,000 Just Kidz is a leading early childhood education brand dedicated to providing high-quality pre-school education and care. Franchise options available for people with passion and commitment to supporting families’ educational and care needs. Offering a vibrant, social, rewarding business within your community. 7 7 Vanessa Henry M 021 204 3410 E W Katsubi 6362 Food & Beverage $350,000$500,000 Make this your winning day, with a chance to join one of the most successful local franchised eateries in New Zealand. With more than 12 years of experience in the food chain industry, Katsubi invites our potential partners to build your dreams and succeed with us. 21 21 Zoe Park M 021 880 278 E W Kelly Club Leisure & Education $35,000 Make this your winning day, with a chance to join one of the most successful local franchised eateries in New Zealand. With more than 12 years of experience in the food chain industry, Katsubi invites our potential partners to build your dreams and succeed with us. 48 63 Paul Jamieson P 0-9-427 9377 M 021 409 241 E W Kelly Sports Leisure & Education $40,000 We offer you an opportunity to own your own business and make a real difference in children’s lives. Running before and after-school care, and holiday programmes kids just love. Our simple franchise model is easy to understand and we provide full training and support. 36 67 Paul Jamieson P 0-9-427 9377 M 021 409 241 E W Kinetic Electrical Home & Building P.O.A. Professionally planned franchise system, fully documented to help you work smarter not harder to reach full potential of your company’s experience and expertise. Kinetic Electrical is a franchise for owners of existing electrical contracting companies with a passion to grow their business. 25 25 Vicki Bambry M 0274 852 010 E W Kitchen Studio Home & Building $150,000 New Zealand’s kitchen design specialists. Designing and installing custom-made kitchens throughout New Zealand since 1984. Enquire now for details of what location may suit. Join a motivated, professional, well established franchise network. 16 16 Simon Harkness P 0-9-815 3000 E W Kitset Assembly Home Services $60,000 Kitset assembly is our business and demand for the service is extremely high. 16 178 P 0508 454 873 Kiwikrane Leisure $50,000 New Zealand’s crane amusement machine franchise. These stand-alone machines contain soft-toys, chocolate and jewellery. Franchisees enjoy part-time, flexible work and operate machines in an exclusive territory. The Kiwikrane franchise also provides advice on how best to locate and operate machines successfully. 51 163 Thomas Felton P 0-9-846 2800 E W company numberpage industry investment from description innumber NZ, globally FANZ get more information H-K Franchise and Business Opportunities


A Hubby Home & Building $32,000 New Zealand’s first choice for professional home maintenance projects, building and renovation services. Kiwi-owned Hire A Hubby has built a reputation for being the go-to solution for jobs around the home. Customers trust us with full project management. We offer customer payment convenience with Afterpay.


16 16 Dan Harrison




Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Spring 2022 Year 31 Issue 0372 Harrisons Curtains & Blinds Home & Building -$70,000$45,000 Love fashion, interior design, and have a flair for sales? Own your own business doing what you love, supported by the most trusted franchise network. We are looking for passionate people to join our 20 strong nationwide Curtains & Blinds franchise network.

33 2000 Tania Cummins P 09 307 4358

highly successful brand and create a new future for yourself? Jim’s

Solar Energy Home & Building -$60,000$20,000 Harrisons

successful franchise businesses in New Zealand and is


for people passionate about sustainability and technical sales to join our nationwide Solar Energy franchise network.

Harrisons Solar Energy most experiencing very looking

Hire A Maid Home Services $35,000$15,000- Hire a Maid is an experienced, fully supported and professional provider of high quality home and commercial cleaning services. We are seeking motivated franchise owners who have the drive to provide exceptional services to their clients and be your own boss.

InXpress 41 Business Commercial& $30,000 Global logistics and freight sales consulting franchise. InXpress allows you to build a successful and profitable business with the security of one of the world’s largest franchisors of global courier services. Proven business model and training provided. Low risk with a strong return on investment.

Jamaica Blue 34 Food & Beverage $450,000$280,000- Bring your enthusiasm, ambition and passion to deliver an exceptional customer experience. Enjoy world-class training with ongoing support and together you have the ingredients of a successful Jamaica Blue franchise partnership. Opportunities nationwide with a brand you are proud to call your own.

6 6 Ryan Hunt P 021 388 626 E W delivering the well-known High

Highmark Homes Home & Building $35,000 Highmark Homes was established in the 1960’s and continues to offer quality, yet affordable homes. Building on this success, we are now looking for experienced candidates nationwide. Joining our brand gives you access to proven systems, central office support and our team of designers and quantity surveyors.

roofs in

14 14 Steve Bunyan P 0-7-578 2295



4 43 Brendan Flanagan P 0061 3 9460 6700

a proven and exclusive Kowhai coating system. Experience in roofing or

position has been earned through innovation, planning, use of quality systems and attention to providing the highest levels of customer service.

W 11 M 021 614 4 M 021 0-9-909 027 Ben Frewin 0-9-530 W

6560 M 021 372 766 E W

McDonald’s Food & Beverage $1.5m Seeking highly qualified applicants to apply for our 12-month franchisee training programme. 170 38000 P 0-9-539 4300

MeloYelo E-Bikes Retail $13,500+ MeloYelo has established a work-from-home distribution channel for selling and servicing e-bikes. 18 18 M 021 728 875

10 10 Chris Cox P 0-3-423 9760 M 021 521 669 E W

Meticulous Home Services Home Services $13,000 Full range of internal and external cleaning services. Exclusive territory for franchisees. 35 35 M 021 956 107

Martin Personnel 83 Business Commercial& $25,000 Hit the ground running with your own recruitment franchise under a brand that has been successfully operating in NZ for 30+ years. With minimal overheads and maximum profit, the Martin Personnel model has built-in systems, infrastructure and a Candidate / Client Management Software Programme.

Limited number

of the Fries Food & Beverage $200,000 Seeking people all over NZ to join us bringing our all-inclusive 100% vegan, halal- and koshercertified plant-based menu to Kiwis. If you have a passion for ethical business and making a real difference, are a natural-born leader and love interacting with people, we

16 165 Fiona Harcourt M 00614 0030 3272



8090 E

2 2 Nicola Bow M 022 194 8747 E W

457 2210 LJS RestaurantSeafood s Food & Beverage $230,000$190,000- The largest NZ fast-food chain of fish and chips and associated seafood stores. 13 13

Majestic Food & Beverage $250,000$450,000 Majestic is a premium boutique café brand creating exceptional experiences for locals across New Zealand. With a unique point of difference and a vast range of products available, take advantage of a brand that is bringing something fresh to the industry in so many ways.

Mexicali Fresh Food & Beverage $375,000 Mexicali Fresh has led the Mexican evolution in NZ since 2005. With giant American-style burritos and Mexican beer in a colourful, casual atmosphere. We are recruiting energetic, enthusiastic franchisees with a passion for great food and excellent customer service for our turn-key restaurants.


12 12 Brittany Jackson P 0-9-973 4559 E W


191 1214 Lawn Rite Home & Commercial $65,000$15,000- Join the professionals taking care of residential and commercial lawns and gardens. 19 19 P 0800 101 216 LCF Fun Languages NZ Leisure & Education $2,000 We offer language clubs for children in childcare centres and schools. 7 5000+ P 027 717 1284 Life Maid Easy Home Services $50,000$30,000- Are you looking to secure a guaranteed income and grow with a vibrant company? This is your opportunity to run your own business and be part of one of New Zealand’s fastest-growing residential cleaning companies. Visit our website for more information. 2 2 Grace Lao P


Laser Plumbing & Electrical Home & Building P.O.A. Our

Star Food & Beverage $700,000$400,000- Lone Star is New Zealand’s largest restaurant & bar concept. 25

Pilates Health & Fitness

Roof Coatings Home & Building

5 25 E W

Liquorland Retail $300,000 Looking for customer-focussed retailers with a passion for our industry. 130 130 M

Lord want to hear from you!

Mexico Food & Beverage P.O.A. Mexico is a well-established, strong and well-loved Mexican restaurant group. 12 12 P 0-9-520 1044 E

W multi award-winning Laser Electrical and Plumbing groups have experienced phenomenal growth over the last 10 years. Laser Group’s market leadership

1 96 Kara Spice P 027 816 8604 E

Maintain To Profit Home & Building $59,000 Maintain To Profit is New Zealand’s leading property renovation and maintenance business. It is primarily a sales and project management licence business opportunity. A passion for renovating, property or trade background are advantageous. Contact us for your next business or career move with unlimited potential.


Midas Auto Services $100,000 Midas – New Zealand’s home of peace of mind motoring. Midas is an internationally recognised automotive repair and servicing franchise. We are looking for franchisees who are ‘drivers’ and truly love helping people. Automotive experience an advantage but not necessary. 12 2000+ Jason Wilson P 0-9-415 0235 M 021 955 969 E W Mike Pero Mortgages Financial Services $20,000 Our franchisees work in partnership with the franchisor to build a rewarding business. 60+ 60+ P 0800 500 123 Mike Pero Real Estate Real Estate $75,000 Mike Pero Real Estate is a home-grown New Zealand company that takes great pride in delivering the highest level of customer service possible to its clients. 20 years’ experience helping homebuyers with their home loans. We now provide full real estate services with lower fees. 68 68 Champak Mehta P 0800 500 123 E W Milestone Homes Home & Building P.O.A. Milestone Homes delivers a proven and smart franchisee package nationwide. and smart franchisee package nationwide. 8 8 M 027 220 1377 Mini-Tankers Business Commercial& $150,000$75,000- The only on-site diesel refuelling franchise in New Zealand. 70 70 P 0-9-622 2671 Mister Minit Retail P.O.A. Mister Minit is a shoe repair, key cutting and engraving business franchise specialising in corporate giftware solutions. Franchises are currently open to existing Mister Minit team members who are fully trained in the business. Franchise opportunities will be available in the future for outside recruitment. 37 238 Maria Walton P 0061 2 9521 9100 E W Mizin 65 Home & Building $300,000 New Zealand’s premier portable room hire business providing recurring weekly income with limited labour input. Great extra retirement income and/or an opportunity to buy into an essential services business ripe for expansion, which provides you an immediate financial return via a proven business system. 8 8 Gordon Green P 0800 46 49 46 M 0277 46 49 46 E W Mobile Hand Car & Marine Grooming Auto Services $39,000$10,000- Mobile grooming and detailing service providing professional, environmentally friendly valet services. 17 17 P 0800 803 737 Terms, conditions, fees and charges apply to Westpac products and services Eligibilit y and lending criteria apply to some Westpac products and services Westpac New Zealand Limited. FIND OUT HOW OUR EXPERIENCE CAN HELP YOUR FRANCHISE SUCCEED, ON 0800 177 007. company numberpage industry investment from description innumber NZ, globally FANZ get more information Franchise and Business Opportunities K-M

Mad Butcher Food & Beverage $450,000$350,000- One of New Zealand’s best-known home grown franchises, trading since 1971.


Landmark Homes Home & Building P.O.A. Landmark Homes is recognised as an industry leader in top quality, new home design and construction. We are searching for highly driven and motivated people (preferably with building industry knowledge) to join our growing franchise network throughout New Zealand.

KX $300,000$350,000 Passionate about fitness? New to New Zealand, KX is a workout unlike any other. Combining traditional reformer pilates principles with progressive techniques, KX curates full-body workouts designed to challenge everybody. We deliver long-lasting results through small, continuous fitness improvements. Experience not necessary, full training given.



Lone 25 P 0-3-374 3208

Kowhai $20,000 Kowhai guys have restoring recoating most regions since 1980’s. have coating systems required. of areas available for suitable candidates.

La Porchetta & Beverage $400,000 Join the largest Italian restaurant chain in Australia and New Zealand. You will love taking part in serving our guests quality Italian food, to order, using fresh ingredients. We are looking for passionate individuals with a strong work ethic and drive to join our family.

19 19 P 0-9-636 1357 E W


Latitude Homes Home & Building $150,000 A business opportunity that puts you in control of your future with proven financial rewards. 11

360 LawnFix Home Services $75,000 Lawn specialist service that offers the full lawn package. 4

11 11 Mark Trafford P 0-9-929 4546 M 0275 736 688 E W

Laser Clinics New Zealand Fitness, Health & Beauty $375,000 Partner with an award-winning franchise. Laser Clinics New Zealand are proud to be the global leaders in our industry, providing laser hair removal, cosmetic injectables, skin and body treatments at affordable prices. With a unique 50/50 business model, we are in this together!

20 20 M 021 725 458

of NZ

105+ 250+ Franchise Team P 0800 BUY LASER (2895 2737)

Search the Westpac Directory of Franchising at 73


11 Aaron Hall P 0-9-298 5972 M 021

1 1 Leon Allen M 0275 058 236 E

Mr Rental Home & Building $600,000 Make the sale once and get paid over and over again.

My After HeadquartersSchool(MASH) Leisure & Education $35,000$30,000-

Night ’n FoodstoresDay Retail $300,000 The Night ‘n Day Foodstore franchise, NZ’s leading convenience store chain offers group buying, uniformed image, full staff training, assistance in shop layouts and designs, profit reports, assistance with staff rosters, group advertising and full accounting facilities. New sites and conversion of existing businesses welcomed.



Navigation Homes Home & Building $250,000$125,000- Navigation Homes are offering an opportunity to own and drive a profitable house-building franchise. Proven management systems, support, and the best national supply prices. Extensive range of designs to offer customers. Get off the tools and build an asset for yourself.


Oxygen8 Consulting Business Commercial& $25,000 Build

Oil Change Kings Auto Services $300,000$150,000- Provide

17 89 P 0061 7 3622 2888

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Spring 2022 Year 31 Issue 03 company numberpage industry investment from description innumber NZ, globally FANZ get more information 74


Building $50,000

W 2100 M 021 228 7395 68 Jo Powell P 0-9-522 0800 E W P 0-6-354 9194 and construction sector. 4 M 021 247 4799 full professional training, mentoring on all aspects of the fast oil change industry. 2 P 021 909 941 Changers provide the convenience of drive-through vehicle servicing. No previous experience required. 14 P 0-3-343 6080

New Zealand Sotheby’s International Realty (NZSIR) Real Estate P.O.A. New Zealand Sotheby’s International Realty was founded in 2005 by Mark Harris and Julian Brown. Still privately owned, run and operated, the company holds the exclusive rights to the Sotheby’s International Realty brand in New Zealand. Franchise territories are available.

M 027 4737 919


54 54 Nicky Gibbs

Narellan Pools Home & Building $50,000 Looking for highly talented and passionate people hungry for success. 19

3 3 Cassandra Park P 0800 638 7427 M 0274 544 255 E


Rachna Singh E W your own portfolio whilst working alongside a highly experienced consulting team. 20 P 0-9-215 7186 Everest 0-3-982

Mr Whippy Food & Beverage $50,000 Mr Whippy is looking for new owner/operators nationwide.



W 80 P 0-7-846 8761

13 500+ Dipak Chhima P 0-9-274 6168


Oil Changers Auto Services $250,000$150,000- Oil


21 1000+ Bec Williams P 021 246 9260


Pack & Send New Zealand 60 Retail $160,000 Pack & Send move and handle local and international freight through a network of retail stores with a professional custom packaging service. A one-stop shop for retail and business customers. We are looking to grant franchises to those who are prepared to embrace our ‘no limits’ culture. 20 140+ Matthew

New York Deli Food & Beverage $350,000 New York Deli is a superior, licensed, sandwich outlet. 3 3


NZA Apprenticeships Home & Building $75,000 Recruit, employ, place and mentor apprentices in the building


40 40 P 0800 494 4779

477 506

$75,000 Seeking

of clients

Money Metrics Financial Services $50,000 A team of home-based chartered accountants who utilise technology to provide pragmatic accounting solutions to small business owners. Enjoy the support of working with like-minded colleagues with the best tried and tested systems for operating a public practice business.

7252 M 021 799 783 E


WordsNumberWorks’n 66 Education $100,000 Are you passionate about teaching but have had enough of the long hours and extra paperwork? A proven after-school tuition provider delivering exceptional results, is looking for education experts to join our expanding franchise network. 28


200 200 Mark McIlroy P 0800 MRGREEN M 021 196 2196 E

Oncore & - professional people with transferrable skills to join our brand as franchise owners. 29 P 021 443 143 You don’t need to be an optometrist to enjoy the amazing financial and professional rewards of running your own optical business, you just need strong business acumen and the ability to motivate and manage a sales team.

New Zealand Natural Ice Cream Food & Beverage $250,000 New Zealand Natural Ice Cream is a global franchise network based out of Auckland, New Zealand. It operates as the franchisor of the New Zealand Natural ice cream, frozen yoghurt, smoothie and juice parlours. Level of investment depending on store location and turnover history.


OPSM Retail P.O.A.

Palmers Retail $1,000,000 New Zealand’s largest garden centre chain. Metropolitan and provincial opportunities. Growth market. 18 18 P 021 483 500 Paper Plus 15 Retail $350,000 100% locally owned and operated, Paper Plus is a co-operative franchise combining the expertise and support of a large, nationally recognised brand with franchisee entrepreneurial drive and passion for retail. We offer full training and support. Franchise opportunities available nationwide. 100 100 Carrie Welch P 0800 727 377 M 027 570 7112 E W Para Rubber Retail $250,000$150,000- Iconic New Zealand retailer dominating the market in sales of foam, foam mattresses, rubber, mats, and Para pools. Looking for energetic people serious about customer service and looking to build a successful business through determination. Opportunities available in South Auckland, Hawkes Bay and Dunedin. 10 10 Vaughan Moss P 0-9-532 8794 M 021 921 976 E W Paramount Services 2726 Business Commercial& $30,000 A Paramount Services franchise is a safe and affordable way to own your own business. When you become a franchisee we will provide you with enough cleaning contracts to support a stand-alone franchise business. Established in 1979, Paramount Services has 160+ franchisees servicing 2,000 clients. 160+ 160+ Bill Wu P 0-9-376 7850 M 027 588 3126 E W Paramount Vehicle Grooming Auto Services $35,000 Mobile car grooming business servicing private and corporate clients. Franchisees need to be well organised and prepared to work hard. You will be trained by Paramount in how to clean a car efficiently and effectively, and how to run your own business. 1+ 1+ Stella Blake P 0-9-376 7850 M 021 912 615 E W Pegasus Rental Cars Leisure & Transport $70,000$20,000- Offering the best value-for-money car hire in New Zealand for over 30 years. 14 14 M 027 257 4500 PeopleCare 61 Business Commercial& $195,000 New mobile workplace health monitoring franchise. Mobile clinics providing lung function, hearing, hand, arm, vibration and occupational vision testing on site at workplaces. Operating with a high standard of ethics is important for us, so naturally we will be seeking franchisees who share our values. 2 2 Ian Kebbell P 0800 50 80 30 M 021 629 626 E W PERL Plumbing & PERL Electrical Home & Building $10,000 PERL is a professional franchise model for ambitious contractors looking to start their own business or supercharge their current one. PERL provides ongoing superior support and business education, exceptional supplier pricing and discounts, innovative integrated operating systems, and coordinated national sales and marketing. 3 3 Andrew Cochrane P 0800 438 7375 (GET PERL) M 027 616 0433 E membership W W Pets In The City Other $400,000+ Seeking franchise partners passionate about pets and people. 3 3 M 021 508 807 Pform Leisure & Education $50,000 A performing arts education business running quality classes and productions for 25+ years. 4 4 M 021 990 705 M-P Franchise and Business Opportunities

34 271 Maree Keane M 027 484 7301 E W Make a difference in children’s lives today with our out-of-school programmes. 28 28 P 0-3-366 9408


MTF Finance Financial Services $250,000 MTF Finance are looking for hardworking people with lending and business management experience to join our nationwide team of franchisees operating from Whangarei to Invercargill. Using MTF Finance’s system to market, approve and originate loans, you’ll manage your loan book using our web-based management system.

Muffin Break 8 Food & Beverage $250,000$400,000 Build a life you love with Muffin Break! Benefit from the comprehensive training and support from a reliable and trusted franchisor, growing businesses in NZ for more than 25 years. Muffin Break is expanding and we seek enthusiastic and customer-focussed franchisees throughout the country.

W M 027 583 1601

MYGuy 28 Home & Building $41,950 MYGuy is New Zealand’s leading residential and small business property maintenance company, with a focus on quality workmanship, exceptional customer service and a healthy work/life balance. No business experience required with full training and ongoing franchise support included. Be your own boss today!

Mr Green Home Services $20,000 Franchises available in lawn mowing and gardening, commercial and home cleaning, handyman services. Founded in New Zealand in 1992 and still New Zealand owned. Weekly earnings in excess of $2000pw. Low royalties. Many franchisees have been with Mr Green for over 20 years.

47 47 Andrew Fergusson M 021 881 110 E W

Novus Auto Services P.O.A. Auto glass opportunity offers a proven business model with a nationally recognised brand. 58

NZ House Surveys Home & Building $39,000$26,000- Reputable, trusted house inspection business. Quality pre-purchase surveys and multiple income streams. 77

Poppies Books Retail $250,000$190,000- Seeking warm and friendly individuals. Ongoing support provided for this lifestyle business. 4 4 M 021 828 818

A Pita Pit franchise is the future in ‘better for you’ quick casual food service, serving the besttasting, freshest pitas and salad bowls in New Zealand since 2007. We have 80+ stores, with new sub-brands Egg’d and Bowl’d extending our appeal. Opportunities available nationwide.

Pit Stop 41 Auto Services $100,000 The largest automotive service franchise in New Zealand. Pit Stop is an automotive service and repair franchise which specialises in vehicle servicing, brakes, exhausts, suspension, WOF checks and general auto repair.

Prestige GroomersHome Commercial& $60,000$30,000-

Prestige Home Groomers is a New Zealand-owned company. We are a cleaning business with a difference. We predominately clean only new premises cutting out the dirty work. The worst mess you will have to deal with is sawdust shavings and dusty windows.

PinkFit Home & Building $30,000 Licensees work with merchant partners to provide a total insulation service to new home builders and retrofit insulation to existing homes. Licensees generally operate this business from home, employing their own staff, and operating their own vehicles. This enhances potential returns to licensees.

65 65 Duane Moul M 022 477 6477


21 21 David Pearse M 0274 809 534

company numberpage industry investment from description innumber NZ, globally FANZ get more information 75

8 350+ Mike Geddes P 0800 888 031

E W 29 M 027 257 4500




17 17 Ryan Weir M 022 657 9432

Search the Westpac Directory at

33 150 Adrian Turner P 0-9-366 9680

Provender NZ 9 & Beverage New Zealand’s leading supplier of workplace refreshment vending. Home-based, profitable franchise offering a range of NZ’s biggest names and own brand snacks and drinks. Earn a great hourly rate with no office, no boss and no overheads. New and established businesses available.

E W Propertyscouts is 100% dedicated to end-to-end property management. With our first franchise launched in March 2016, we now have operations up and running nationwide. There are still opportunities available in many locations throughout New Zealand, call Ryan Weir for a discussion today!

Poolwerx Retail $89,000 Award-winning opportunity. Well known for its creation of the world’s first structured career path in franchising, enabling franchisees the opportunity to grow within a single marketing area or develop a million dollar business with multiple vehicles, retail stores and marketing areas.

Property InDepth Home & Building P.O.A. Residential valuation franchise, customised technology, fantastic business systems, awesome nationwide team. 25 25 M

Provista Balustrade & Building Provista Balustrade Systems are New Zealand’s leading independent balustrade and pool fencing specialist. 18 M 0275 961 264 business with

393 8478 M 021 114 6247 E

ProGroup Franchise Home & Building $39,950 Franchise opportunities offering five property transformation brands. GroutPro (tile maintenance and restoration), Deck & Fence Pro (outdoor timber maintenance and restoration), Garage Carpet Pro (garage transformations), Prep & Paint Pro (trade painting project management) and Grass Pro (artificial grass installation). Fantastic systems and support.

PropertyPropertyscoutsManagement Business Commercial& $22,500

W 021

8 8 Kim Buttery P 0-7-543 2090


Podium Podiatry & Footwear Retail $275,000 Recognised and respected as New Zealand’s leading provider of podiatry and footwear solutions. 3 3 P 021 530 830

Quest ApartmentsServiced Business Commercial& $600,000$150,000- Quest

Pita Pit 1011 Food & Beverage $500,000$300,000-


E W Business Commercial& NZ’s preferred national residential property management service since 1988.


Rainaway Spouting on the Spot Home & Building $45,000 A re-spouting service franchise for new and existing homes and commercial buildings. Spouting on the Spot is the perfect franchise opportunity for franchisees who want to keep their hands on the tools. Become a Rainaway Spouting-on-the-Spot franchisee today.

Pukeko ManagersRental 29 Business Commercial& $18,500 Specialist residential property management. Lucrative

Realsure The House Inspectors Home & Building $35,000 The only ISO9001 registered, industry assessed brand providing Standard-compliant property reports. 7 7 P 0508 732 578 realtyRETURNS The Property Improvers Home & Building $55,000 Renovation agency specialising in arranging and managing residential renovation projects. 4 4 M 021 919 844 Red LBP Home & Building $49,000 Red LBP is a property inspection franchise offering quick-turnaround, comprehensive reports using an online booking system and a report-building software. Minimal computer experience needed, building experience compulsory. Family-friendly, highly supported, a great way to use a builder’s knowledge without early mornings and bung backs. 11 11 Matt Jull P 0800113191 E W Restore Rite Home & Building $50,000$35,000- Oxidised aluminium joinery and garage door restoration at a fraction of replacement cost. 5 5 P 0800 101 216 Robert Harris Coffee Roasters Food & Beverage $450,000 Robert Harris Coffee Roasters operates New Zealand’s best-known and largest chain of retail café franchises. Proven success in cities and provincial centres nationwide. We look for team players with high standards in presentation who have customer service experience plus the ability to work with people. 45 45 Rod De Lisle P 0800 426 333 E W Rodney Wayne 36 Health & Beauty $100,000 Rodney Wayne is the largest hairdressing franchise in New Zealand. You do not have to be a hairdresser but strong people skills combined with an excellent customer focus and management expertise are all critical elements that make a successful Rodney Wayne franchisee. 51+ 51+ Julie Evans P 0-9-358 4644 E W Rugbytots NZ Leisure & Education $7,500 Rugbytots is the world’s favourite rugby play programme for 2 - 7 year olds. 7 50+ M 021 878 335 Saddlery Warehouse Retail $460,000$300,000- Leading equestrian retailer. Supplying all the items needed for horse and rider. 7 7 P 0-9-970 1058 Scratchpad Leisure & Education $120,000 Scratchpad is a new technology learning centre with the goal to help youngsters love, use, and create opportunities with technology including coding, robotics, 3D design and printing. We are expanding, and looking for future-focused people with a passion for technology to run their own centres. 5 5 Vijesh Nangia P 0-9-216 9400 M 021 431 930 E W Terms, conditions, fees and charges apply to Westpac products and services Eligibilit y and lending criteria apply to some Westpac products and services Westpac New Zealand Limited. WE TAILOR FINANCIAL SOLUTIONS TO FIT YOUR FRANCHISE. Get in touch on 0800 177 007. Franchise and Business Opportunities P-S


19 19 Alison Roberts P 0-9-525 9563 E W

Prime 40+ P 027 588 0576



19 Michael Parton P 0-7-847 2737

10 10 P 0-9-265 2147 E W Hemant P

80+ 500+ Duane Dalton P 0-9 486 4664 M 021 355 880 E W



Systems Home

Platinum Homes Home & Building $100,000$250,000 Seeking people ideally from a construction or sales background. 17 17 M 021 535 031


E W Serviced Apartments is market leading franchise in accommodation for primarily corporate extended stay travellers. Franchisees benefit from a high level of brand awareness, full training, and ongoing support. The Quest franchise also provide franchisees with computer systems and manuals which cover business plans.

Quinovic ManagementProperty

of Franchising

RE/MAX 82 Real Estate $55,000 RE/MAX is the largest real estate company in the world. Owning a RE/MAX franchise means incredible opportunities for your business with all the support and a big brand behind you all the way. We believe in working for yourself, but never by yourself. 32 8600+

70+ 70+ P 0800 661 663

45 45 Les Seiler P 0-9-634 3666 E W

RaD Car Hire Leisure & Transport $250,000$25,000- Locally owned franchises providing car hire services nationwide since 1987. 23

Pizza Hut Food & Beverage $500,000$450,000- A new format is enabling franchisees to maximise returns from a smaller footprint. 109 1000+ P 0-9-525 8700



477 673 Property FranchiseServiceSystems Home & Building $16,500 Commercial cleaning business. Wide range of property services. Waikato based business with opportunities in Hamilton city, Cambridge, Te Kuiti and Te Awamutu. Basic package starts at $16,500 +gst. Enquiries welcome.

Strategies Group Business Commercial& $27,000 Recognised leader providing world best-practice business management advice to NZ SME businesses. 40+

29 29 Jess Moore P 0-4-801 7880


coaching and training. Be the best property manager in your region with significant points of difference. Be a part of the award-winning Pukeko team.

Stonewood Homes NZ Home

Shoe Clinic Retail

Snap-on Tools Auto Services $52,000 A unique opportunity to own your own business, built on a sound foundation of almost 90 years of experience. Snap-on franchisees are independent business people, controlling all aspects of their franchise and working flexible hours as needed to accomplish their personal goals.

ShowerFix Home & Building $50,000 Manage your own bathroom maintenance business specialising in fixing leaky showers. Tried and tested model. Initial training and ongoing suppport provided. Good margins and low overheads. Would suit plumbers, builders, or a skilled handyman. Locations available throughout New Zealand.

P 0-9-415 2468

Shingle Inn Café Food & Beverage


$150,000 New Zealand’s largest signs and graphics network use the latest technology in an exciting industry with huge opportunity. Proven systems and sound business practices with a focus on high quality and excellent service set us apart in the signage market. No prior experience required.

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Spring 2022 Year 31 Issue 03 company numberpage industry investment from description innumber NZ, globally FANZ get more information 76 Seal-A-Fridge Home Services $50,000$30,000- The market leader in the replacement of commercial and domestic refrigeration seals. 4 31 P 0061 4 0847 1950 Seasons Art Thames-CoromandelClass 32 Leisure & Education P.O.A. Rare franchise opportunity in the Thames-Coromandel area. Well-established customer base with strong, recurring income and earning potential. Simple to run, full training provided. Part time, flexible hours. No artistic talent required for business ownership. Would suit a peopleperson, organised and creative-at-heart.

W 3 M 021 248


Signs Business Commercial&

your own

Shoe Clinic is NZ’s leading sports footwear retail store. Proven system. 19 19 M 0274 462 997


52 1700+ Brendan Thompson P 0-9-475 0250

Spagalimis Italian Pizzeria Food & Beverage $250,000$50,000- Pizza, pasta, salad and dessert in a contemporary dining environment. Conversions welcome. 5

E W oldest and largest manufacturer of commercial laundry equipment.

Shake & Shake Out is a brand proudly developed in-house by the team behind BurgerFuel. Shake Out serves up a simple, yet premium fast food solution, combining quality ingredients and frictionless technology. Shake Out are looking for new franchisees to become part of their successful network.

Beverage $400,000

100+ 100+ Chris Bartels

100+ 1m+ Royce Little P 0800 77 33 37 E W

Smith’s Sports Shoes Retail $200,000 Smith’s Sports Shoes’ biggest strength is the relationship between franchisor, franchisee and suppliers. What you can expect from the Smith’s team includes integrity, fun, and profitability. We focus on team building and provide support and training. Seeking people with vision, great attitude and communication skills.

Snap Fitness Health & Fitness $450,000 Internationally recognized brand that proves innovation is the key to brand agility. 56

14 5000 Stacey Gilbert P 0800 762 766



4 4 Jack Kennedy

Network of premium cafés specialising in gourmet coffee and freshly prepared food. 32 32 P 0-9-451 9102

sKids Leisure & Education $45,000 Out of school care. Established 1996. Now in 100+ schools. Before school, after school and holiday programmes for primary school children. Would suit people who are looking for a change in lifestyle and who enjoy the company of children.


& Building P.O.A. We are now expanding and seeking builders and construction entrepreneurs throughout the regions. 19 19 M 021 595 582 Storage Box Retail $150,000 The preferred home and office organisation specialists providing solutions to New Zealand customers. 2020 P 0-9-271 1025 Streetwise Coffee Food & Beverage $155,000 Every day thousands of coffee lovers buy a Streetwise coffee. Our designer coffee outlets have become symbols of coffee perfection. We’re seeking people nationwide who love the thought of selling fantastic coffees to appreciative customers. Site selection assistance, training and support is given. 24 24 Donna Ferrall M 027 552 2055 E W Stroud Homes Home & Building $95,000 Stroud Homes offer a fresh approach to building new homes for your customers. 6 36 M 027 606 0063 Subway Food & Beverage $250,000 The world’s largest quick service submarine sandwich and salad franchise. 250 46K+ W Super Liquor Retail $200,000 With 130+ branded stores throughout the country, we are represented in many local communities, delivering to them real value and true convenience. We are New Zealand’s most trusted liquor brand offering market leading terms of trade and innovative national advertising and marketing programmes. 130 130 P 0-9-523 4064 E W Super Shuttle Business Commercial& $90,000 Super Shuttle has grown into New Zealand’s favourite airport transfer business. 120 120 P 0-9-522 5100 Swimart Pool & Spa Services Retail $50,000 Australasia’s most experienced chain of pool & spa specialists. Swimart commenced business in Sydney in the early 80’s and since that time has grown through the provision of expert friendly advice and superior customer service to be the market leader in the pool and spa service sector. 6 78 Brett Reading P 0800 928 373 E W The Alternative Board Business Commercial& $83,000 The Alternative Board, a leading international franchise organisation, seeks franchisees to facilitate peer board meetings and offer executive coaching to local business owners. With a background as an executive, coach, consultant or business owner, you will help businesses achieve more profitability, productivity and personal fulfilment. 13 300+ Alfredo Puche M 027 427 9172 E W The Cheesecake Shop Food & Beverage $200,000 You don’t need to be a baker, our excellent training course teaches you how. 33 220 David Reid P 0-9-475 9634 M 021 625 555 E W The HeirloomChristmasCompany Retail $40,000 Providing high quality, luxurious Christmas decorations. A profitable seasonable business. 10 11 P 0-7-839 6209 The Coffee Club 19 Food & Beverage $450,000$300,000- One of NZ’s largest café and restaurant franchises, The Coffee Club have a comprehensive menu and offer relaxed dining experience. Take advantage of a proven track record, great training and ongoing support. Ideal if you are passionate about people and building customer loyalty. 65 400+ Brad Jacobs P 0-9-304 0008 M 0275 26 3333 E W The Coffee Guy Food & Beverage $120,000$55,000- The Coffee Guy is New Zealand’s largest mobile coffee franchise system. The secret to our success is ensuring our franchisees have the support that they need to operate a successful franchise. New and existing franchise exclusive territories are available nationwide. Join our team today. 29 29 Andrew Morgan P 0-9 973 4823 M 022 419 3156 E W S-T Franchise and Business Opportunities

27 850 Sarah Archibald P 0-9-577 4223 M 021 479 123 E W

Skyhooks NZ 4x4 Minicranes Home & Building $125,000 We’re seeking down-to-earth practical individuals with common sense. Training and support provided. 3

Out Food

Speed Queen Laundry Services 4948 Retail $75,000+ Enjoy true passive income with a Speed Queen self-serve laundromat. With our turn-key service, you’ll be up and running in your own profitable business in no time, backed by the world’s

Stihl Shop 66 Retail $400,000 Stihl Shop is a nationwide network of independent, locally owned specialist outdoor power equipment retailers. Every Stihl Shop is operated by friendly approachable people who are passionate about outdoor power equipment. Full training and on-going support. Sites with real growth potential available across NZ.

Signature Homes Home & Building $150,000 Winner of the 2016 FANZ Supreme Franchise System award, we have 34 years’ experience building homes for Kiwis from 11 franchises supported by a National Office. If you have building or construction management experience and are looking for your next opportunity, please contact our CEO.

4 4 Murdoch Ball M 021 954 632 E W

Select Home Services Home Services $13,000 Select Home Services offers you the opportunity

15 15 Chris Smith M 021 733 981

OptometristsSpecsavers & Audiology Retail $400,000$10,000- Specsavers New Zealand are leading optometrists and eye-care specialists. Now offering audiology services too.

P 0800 887 369 M 027 822 9006

P 0-9-576 6602 M 021 974 221


Stirling Sports Retail $340,000 We play to win by delivering world-class retail experiences, inspired by sport, executed with style. Stirling Sports will provide all the training and support to build and sustain your business. Opportunities available throughout New Zealand. Retail experience is an advantage but not essential.

Sierra Boutique Café Food & Beverage $450,000$250,000-

3 3 David Howe M 0274 820 667 E W

E W 2000+ M 0061 435 841 811 5 M 027 465 4986

55 55 Geoff Young M 022 417 3127 E W

n/a Caroline Milburn P 021 0231 3407 E W to be boss. 290+ P 0-9-278 4930


Shingle Inn Café is a world-class café franchise now available in New Zealand. 401 P 0800 345 686


11 11 Paul Bull

3111 SmartGrass 31 Home & Building $120,000 The synthetic grass industry is growing exponentially. The SmartGrass brand and solutions are at the forefront. Be your own boss and in total control of your financial future. We’ll support you to grow a highly-regarded, profitable business and you’ll never be short of great projects.

Wash Business Commercial&


82 82 Darryl Perkins M 021 543 576 E W

Spray & $38,000 A professional exterior building washing service for homes and businesses. 4 4 P 0800 881 123


Shed Boss Home & Building $95,000 Shed Boss are suppliers of high quality steel frame buildings. 10 37 P 0-7-579 1525

Pie Shop Food &


847 496 E

2 2 Nicola Bow M 022 194 8747 E W

The Beverage $60,000 $125,000- Joining Hemingways, The Pie Shop means instantly buying into a booming and successful family business, that is challenging the leading fast-food restaurants at a fraction of the start-up costs. If you value good character and honour, let’s build your wealth together now.

Tint a Car Auto Services $25,000 Experts in car, home and office window tinting for over 50 years. 8 133 P

Search the Westpac Directory of Franchising at company numberpage industry investment from description innumber NZ, globally FANZ get more information 77 The Interface Financial Group Financial Services $39,000 The Interface Financial Group provides debtor financing service to the SME business.

14 14 Alan Thomas P 0800 537 233 E W P 0061 3 9480

Logan P


The Shed Specialists Co Home & Building $20,000+ Join a business that is cutting-edge, with a distinct advantage over competitors. Work directly alongside manufacturers and customers to construct custom-made, fit-for-purpose sheds. Highly profitable business model with excellent support systems in place, customers ready and waiting. Investment covers fees, tools and equipment are additional.

9 150+ P 0-9-302 7704

Ultra-Scan Agriculture $80,000 An innovative mobile franchise whose core business is confirming the pregnancy of farm animals using real-time ultra-sonic equipment. Becoming a part of this franchise network enables the franchisee to run a low-cost, high return business in an exclusive territory, using a proven business system.

This means you have delighted customers and complete lots of jobs in a day. Well-established franchise opportunity available for the right person.

14 14 Liesle Corns P 0800 184 465 E W 0-9-442

Valentines RestaurantsBuffet Food & Beverage $400,000$300,000- Iconic

Venluree Home & Building $40,000 A

own your own business without the challenges of going it alone. 35 35 M 027 481 5880 V.I.P. Home Services 51 Home Services $15,000 Professional home services franchise providing flexible, multi-serviced businesses. Work either indoors or outdoors. Exclusive territories with established customers. Providing a lifestyle choice for over 40 years. Actively seeking area master franchisees for both lawn mowing and cleaning throughout NZ. Comprehensive training and support provided. 120+ 1200+ John

390 954 Transform Clinic Health & Beauty $80,000 Transform Clinic is a well-established, successful appearance medicine,

The Leather Doctor Home Services $80,000 The Leather Doctor is New Zealand’s largest mobile leather and vinyl cleaning, repair and restoration network. Leather Doctors are provided extensive training and can undertake an array of commercial and private work. No previous experience required.

4195 Top Snap – Real Estate Photography Business Commercial& $15,000 Top Snap provide professional real estate photography, floor plans, video, drone, virtual tours 3D services, and more, tailored and delivered to our customers – real estate professionals, homeowners, builders, architects, interior designers, and property developers. 5 28 Ralf Barschow P 0508 867 762 E W Total Fitouts Business Commercial& $50,000 Commercial fit-out company, delivering customised solutions for a wide range of industries. 4 20 P 0800 348 888 Touch Up Guys 20 Auto Services $88,000 New Zealand’s premier mobile paint and bumper repair franchise. High quality car paint restoration services to commercial and private customers. Professional, reliable, cost effective and convenient. No industry experience required. Comprehensive training and full ongoing support provided. Great opportunities are available throughout New Zealand.

Wake Up With Make Up Beauty $30,000 Exciting opportunity for passionate people with an eye for detail. 5 5 M 027 249 5518 Wardrobe World 23 Home & Building $20,000+ Nationwide wardrobe brand with 30-plus years manufacturing and installing wardrobes through our 21 dealers in New Zealand. Low entry costs into what is a very buoyant market. Bespoke designs via 3D CAD design package. Full training provided. Contact us for more information. 21 21 Matt Sheehy P 0-9-270 0278 M 021 128 8812 E W Wash Rite Home & Building $70,000$45,000- We are currently looking for hardworking and dedicated people around New Zealand. 31 31 P 0800 101 216 Wet-seal Home & Building $25,000 Waterproofing with 30 plus years of proven dependability. With a profitable work from home opportunity, all you need is a suitable vehicle. Franchisees are fully trained and receive regular ongoing training and full support from our operations, technical, sales, marketing and IT departments. 6 58 P 0800 436 000 E W What’s Up InspectionsHouse Home & Building $69,995 New Zealand’s leading pre-purchase home inspection company. 7 7 M 021 952 397 Wide Span Sheds Home & Building $95,000 Custom design, supply and construction of pre-engineered buildings. Limited opportunities in the North Island. 7 450+ P 0-9-889 2044 Window Treatments Home & Building $30,000 Sales and installation franchises available in New Plymouth and Gisborne. 21 21 P 0-3-343 1876 Winner Winner Food & Beverage $500,000 Owned by the BurgerFuel Group, Winner Winner specialises in the finest woodfired and crispy fried chicken. As it turns out, chicken is the fastest growing protein category globally which means there’s piles of opportunity right here, right now. 44 Murdoch Ball M 021 954 632 E W Woolgro Home & Building $50,000$25,000- Woolgro is an all-natural, proven system to establish premium lawns using our innovative pre-seeded lawn mats, benefiting the customer and the environment. You don’t have to have a landscaping background – just be customer-focused and enjoy working outside, building a business based on excellent service. 6 6 Geoff Luke P 0-9-570 1985 M 021 957 600 E W X-Clean Business Commercial& $65,000 Sales and distribution franchise, superior cleaning product range. Would suit someone with sales background. 2 2 P 021 949 101 Xpresso Delight Food & Beverage $51,995 Xpresso Delight workplace espresso machines provide a semi-passive income with life-style benefits. 17 155 P 021 875 431 Zambrero Food & Beverage $300,000 Serving fresh, healthy and flavoursome Mexican food in New Zealand since 2014. 15 215 P 0-4-213 9594 Zexx NZ Food & Beverage $25,000$5,000- Providing a nationwide range of quality frozen fruit beverages and alcohol cocktails. 12 16 P 0800 556 022 Terms, conditions, fees and charges apply to Westpac products and services Eligibilit y and lending criteria apply to some Westpac products and services Westpac New Zealand Limited. SPECIALIST SUPPORT TO HELP YOUR FRANCHISE SUCCEED. Get in touch on 0800 177 007. Franchise and Business Opportunities T-Z

19 19 P 0508 858 727 E W buffet restaurant seeking hospitality-minded franchisees with drive, passion and energy. 5 P 0-9-921 4032 unique opportunity to be part of an iconic New Zealand company and build a real business of 16 16 P 0-9-913 4185 to & Estelle 0800

1 1 Andrew Hemingway M 021 040 9061 E W

U-Sell (Park & Sell Yards) Auto Services $100,000 U-Sell help members of the public sell cars in a caryard environment. 6 6 P 0-9-391 1339

7 7 M 027 355 8115 Homes 46 Home & Building $50,000 Trident Homes are offering the opportunity to operate a business which is 100% NZ-owned. Established, recognised and growing brand. Seeking trade-qualified builders or experienced business owners with good people skills who are passionate about home building. Full training and ongoing support.

The Seasons Art Class Leisure & Education $63,500 High return franchise opportunity from part-time, flexible hours. No artistic talent needed. 24 315 P 0-9-636 0099

17 120 Martin Smith P 0800 286 824 M 021 721


11 11 Neil Hawker M 0275 321 191 E W

W M 021 laser and beauty franchise.


Theobroma Chocolate Lounges and Bars Food & Beverage $350,000$150,000- A unique food and beverage concept including chocolate, coffee, food, retail and alcohol. 4 10

Versatile Home & Building P.O.A. Your chance

The Wheel Magician Auto Services $69,750 We have developed a system which provides mag wheel repairs to a very high standard in a short space of times.

1030 Think Water Retail P.O.A. Think Water is Australasia’s leading network of independently owned irrigation water services solutions with nearly 50 stores. We specialise in the design and implementation of the most water efficient irrigation and water management programmes for clients.

430 E

UBX Training Health & Fitness $200,000 Our boutique fitness boxing gym model has attracted over 15,000 members globally 4 91 P 021 243 4440

Toyworld Retail $500,000$200,000- Join New Zealand’s largest independent toy retailing group. 24 180

8 100 Kim Bennett P 0061 408 066 950 E W


Muzz Buzz Nathan Bonney 0275 393 022


National Tristan Will P 0-4-472 5850


Business Commercial& regional master franchises suit administrators, sales people or managers with people, business and accounting skills who are interested in working in the cleaning industry. Must be customer-oriented.

KPMG Franchise accounting and business advisory experts. We take care of your tax, accounting and

& 55


can spend more time focusing on your franchise.

National Jay Changlani M 0210 763


BDO With 16 offices, BDO is NZ’s fastest growing chartered accounting and business advisory firm. Our franchise specialists offer bespoke services in due diligence; structure reviews; appraisals; agreements, strategic planning; full accounting, audit, tax advisory and support services; raising capital and finance. Smart New Zealand business, backed by BDO.

a look

Nexia New Zealand Nexia New Zealand are franchise accounting and business advisory experts with broad experience in


Orb360 Orb360 provides franchise owners and prospective franchise owners with financial support from all angles, helping you stay on top of everything from cash flow and tax compliance to forecasting and future-proofing your business. Our franchise specialist accountants have over ten years of experience.

Business Commercial&



National Hamish Smith P 0-9-363 3251 M 0274 450 977

seeAramexpage 67 P 0-6-833 6333 E W

Commercial& Aramex, formerly known as Fastway Couriers, is an award-winning franchise system that provides local and national courier and freight services at competitive prices. Over 35 years’ experience, multiple industry awards and franchises across New Zealand, Aramex is one of New Zealand’s most successful and trusted freight companies.

National Craig Weston P 0-9-309 2561 M 021 309 309 E W business needs so you




Jim’s Test & Tag see page 30 Peter Mahon

E W all to

aspects of franchising. If you own a franchise, are thinking of buying one, or want to franchise an existing business, we have all the expertise

P 0800 454 654 M 021 859 222

Food & Beverage New Zealand master franchisee required for Australia’s leading drive-thru coffee concept. Muzz Buzz have been in the coffee business since 2004 and have established a brand recognition like no other. Unrivalled support and leading technology platform make this brand stand out. P.O.A.

625 NZ$250,000

a business. We do this and set up robust reporting systems so you know how the


Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Spring 2022 Year 31 Issue 0378 LimitedRodwayBakerACCOUNTANTSTillyStaplesChristchurch Assistance with franchise purchases and ongoing accountancy and I.T. support in the franchise area. Over 15 years’ experience in franchising in the SME market, acting for both franchisors and franchisees.

South Island Jon Robertson/Dave McCone P 0-3-343 0599

Inspired Accountants 78 We are chartered accountants who specialise in franchising.

Grant McLauchlan

help you succeed.

M 0275 393 022 E



Blackler Smith & Co Very experienced and approachable chartered accountants. If you’re buying a franchise, what should you pay for it? Is this franchise any good? How much money will I make? How do I set everything up? I need help from someone experienced. Ben Blackler can help you buy a good business, set it up correctly and run it effectively. Award-winner – Professional Services.

Ben Blackler P 0-4-555 9090

National Philip Morrison P 0800 555 8020



National Scott Travis P 0-9-448 3232 M 021 414 569

1,600 NZ$100,000

W Having under the bonnet (due diligence) is key when buying business performing. Inspired Accountants

Duck Donuts Nathan Bonney

M 027 479 6415

Entrepreneur required to take this fantastic opportunity with passive income and potential to the next level. We are looking to appoint regional master franchisees in Auckland, Wellington and Taranaki to assist existing franchisees increase sales and market penetration, and be responsible for opening up approximately 20 new areas. Full training facilities are provided and back-up and support from Jim’s Test & Tag. NZ$150,000





V.I.P. Home Services see page 51 Estelle Logan P 0800 847 496 E W Home Services Regional master franchisees. Lawnmowing/gardening and home cleaning. Your desire to work with people and a commitment to quality and customer satisfaction will help you realise the potential of the business. A proven record of people management and sales experience together with sound work ethics honesty and integrity required. Suitable for couples or individuals. 1200 $200,000+NZ$50,000Ziebart Nathan Bonney M 0275 393 022 E Auto Services Ziebart is the world’s #1 franchise in vehicle appearance and protection. Master franchise opportunity now available in New Zealand, backed by over 60 years’ experience. Ziebart promise to provide exceptional customer service and the highest-level quality products to exceed all customer expectations. 400+ P.O.A. company get more information industry description number globally requiredinvestment Regional and National Master Licence Opportunities - find more at • Due Diligence (should I buy this business?) • Budgets and Cashflow projections • Financial accounting and reporting systems • Benchmarking reports • Liaising with other advisors (banks, lawyers, consultants) • Tax Advice • Best structure for the business (company/trust etc) Inspiring You! Call us for a no obligation chat on 09 969 7450 | 021 309 309 | We specialise in Franchising and love to help Franchisors and Franchisees with: INSPIREDACCOUNTANTS 7 Reasons to Call Us First Call Now 0800 555 80 Westpac New Zealand Franchise Awards Service Provider of the Year 2011–12 2018–19 2015–16 2019–20 2017–18 You get pre-purchase inspection reports - we leave no stone unturned You minimise risk & protect your assets with the best structures for your business You save time, money & tax with our proven accounting solutions & systems You benefit from specialist advice – we listen, we understand You work with award-winning service provider 2019/20 - Westpac Franchise Awards You get specialist franchise mentoring and ongoing support You’re using specialist franchise accountants with the tick of approval – accredited members of FANZ & Specialist Advisors company numberpage description location FANZ get more information



– Inspiring You.


Franchise Accountants 784342 Save time, money and tax by benefiting from our specialist franchise advice and proven accounting solutions. Your success is our business. Ring now 0800 555 8020. Specialist franchise accounting solutions including due diligence, benchmarking, budgeting, valuations, business mentoring, tax planning, cashflow management and reporting software systems.


Food & Beverage The fastest-growing donut shop in the US. Be part of the Duck Donuts family, bringing Duck Donuts to New Zealand. Duck Donuts are seeking a master franchisee who shares their vision and commitment of offering a welcoming, family-friendly, and delicious experience to continue growth around the world. Join the growing success story and create sweetness and smiles with Duck Donuts.

100+ P.O.A.


BNZ Talk to us about our wide range of specialist services that we can tailor to meet your needs as a franchisor or franchisee. We’ll use our 145 years’ experience in business banking, giving your business the support it needs to grow and succeed.

Tereza FranchisingMurray 54 We specialise in developing comprehensive and cost-effective franchise systems for small businesses needing a growth strategy that delivers profit, performance and scale.

Botherway with you to give the best possible legal support has with


National P 0-9-979 2109

National Daniel Cloete

our franchisor and franchisee

National Bradley Botting P 0-9-950 3880 M 0274 769 738



Gaze Burt 58 Lawyers providing full legal services for franchisors and franchisees including advice and documents relating to franchise development, franchise evaluation, risk management, transactional management and dispute resolution. Our experience is extensive over many years and we understand the important and significant fundamentals required for quality franchising.



National Deirdre Watson P 0-9-309 6988

Duncan Cotterill Enterprising full service law firm with offices nationwide. Experts in franchise system establishment, network growth and international expansion. Covering all your franchise and broader business needs, including distribution networks, supply chains, intellectual property, employment, health and safety, property/leasing, acquisitions and sales, immigration and dispute resolution.

Chapman P

Franchise Law 64 Drafting, amending and reviewing franchise agreements. Franchise sales and purchases. Commercial property leases, sales and purchases.

National Tereza Murray P 027 471 7337




National Trent Parkinson P 0800 443 334

National Worldwide& Callum Floyd P 0-9-523 3858

Legal we have


law, a

CFI CFI Finance provides leases, loans and other financial products that help our customers establish new businesses or grow and develop existing ones. With exceptional service and an easy application, we are faster, more flexible and more able to meet the needs of our customers.







Brookfields Lawyers Expert franchise lawyers. Fixed price packages. Urgent advice is no problem.



Search the Westpac Directory of Franchising at 79 Terms, conditions, fees and charges apply to Westpac products and services Eligibilit y and lending criteria apply to some Westpac products and services Westpac New Zealand Limited. WE TAILOR FINANCIAL SOLUTIONS TO FIT YOUR FRANCHISE. Get in touch on 0800 177 007. FINANCE PROVIDERS ANZ ANZ has a dedicated team of business specialists throughout New Zealand to provide support for franchisors and franchisees. They have also developed a range of tools and resources to make your franchising journey easier, including a free ANZ Franchise Guide.

National Hamish Walker P 0-4-499 7809 027 2339

National Michael Bright 0-9-414 9800



Specialist Advisors



National Customer Service P 0800 456 687




ASB 56 ASB provides a comprehensive range of financial solutions for both franchisees and franchisors including finance, insurance, savings and investment options, everyday banking and more. So if you are thinking of starting or buying a franchise, talk to our franchise specialists on 0800 272 476.



Franchize Consultants (NZ) 37 Specialists in franchise development, strategic planning, legal briefs, systems and manuals, recruitment processes and documentation, ongoing mentoring and sound advice on franchising and licensing. Recognised as New Zealand’s leading management consultancy specialising in franchise development. Experience with many of NZ’s top franchised companies.

National Justina Knox P 0-7-839 1122

National Our Franchise Experts P 0800 39 40 41 E W


and efficient. We

in your franchised or licensed business. Justina Knox is our specialist franchise lawyer and also

Silver Silver Chef is the only dedicated hospitality equipment funder in New Zealand and we have been providing flexible equipment funding to the hospitality industry for 30 years. Preserve your working capital with Silver Chef, and fuel

National Philip Morrison

National Worldwide& Stewart Germann M 021 276 9898

Botting Legal Franchise and commercial law specialists. We provide practical legal advice in plain English for both franchisees and franchisors at very competitive rates. Preparation and review of franchise documentation, advice on structuring and IP protection, franchise operation and dispute resolution.

Westpac New Zealand Ltd 842322 Westpac is New Zealand’s most experienced bank in franchising and the only bank offering dedicated franchise specialist managers throughout the country. Westpac has a high level of expertise in the franchise industry; this has been built up over the past two decades by working closely with franchisors, franchisees and industry specialists. The resulting depth of experience enables us to provide you with informed specialist advice regarding franchise funding and franchise specific transactional solutions. Specialists in franchise financing: Auckland/Northland - Mike Haigh, Sujam Ratnayake South Island – René Artz

National Riaan Wilson P 0800 ASK BNZ

one. Our

company numberpage description location FANZ get more information

P 0800 177 007

your growth through our various franchise funding solutions.


disputes and the successful negotiation of franchise exits.



Deirdre WatsonBarrister 25 years’ experience in litigation, disputes, court cases and mediation. Franchise dispute specialist.

experience dealing

National Worldwide& Alistair van Schalkwyk P 0-9-308 8071 M 021 0274 2011



Legal Commercial law firm specialising in franchising and related law. We work

M 0061 402 816 809




National Liam Popham P 0800 005 797


Prospa 32 Prospa is New Zealand’s small business lending specialist. By making the loan application process faster and easier, we’ve helped thousands of small businesses grow and take advantage of opportunities, with support from our friendly team of Business Lending Specialists.

P 0800 555 8020




out of franchising,


46 ASCO a fresh perspective on practice of client-centred team is approachable enjoy helping both clients get most benefit providing quality pragmatic



National ASB Franchise Team P 0800 272 476

The Franchise Coach 80 Comprehensive advice on franchise system development. Feasibility studies, manuals, documentation, legal briefs, franchisee recruitment, exporting and importing, mediation and ongoing mentoring to grow your business. The Franchise Coach has been a major contributor to the success of franchising in New Zealand since 1983. Consultants, trainers and speakers.

FRANCHISE CONSULTANTS Franchise Accountants 784342 Specialist advice on franchise system development, feasibility studies, recruitment, documentation, manuals, ongoing mentoring, strategic planning and partnering to grow your business.



National Thada 0800 Solicitor M 021 309


Harmans Christchurch based firm legal for franchisors and franchisees including franchise and disclosure documentation, resolution business structures. Full service legal firm that prides specialists proven track record.



offering comprehensive




National Richard Watts



MacDonald Lewis Law


National Worldwide& Andrew Skinner/Steven Lee M 027 705 4598 M 021 728 892




Grierson Specialists in franchise systems including structuring, documentation, human resources, property, taxation and transactions.




National Phil Shannon P 0-9-486 9575 M 021 485 557

Experienced franchise and business law advisors focussed on helping clients to succeed. All areas of franchising, including franchise business sales, retail and commercial leasing, licensing, supply and distribution, brand protection, health and safety, and dispute resolution. Advice in Mandarin and Cantonese.

Jackson Russell Lawyers

Your business needs specialist franchising advice and an experienced legal team that covers all areas of business law. Jackson Russell is a full service law firm that will get to know your business, tailor advice to your business objectives and guide you through the process.



Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Spring 2022 Year 31 Issue 0380 Terms, conditions, fees and charges apply to Westpac products and services Eligibilit y and lending criteria apply to some Westpac products and services Westpac New Zealand Limited. SPECIALIST SUPPORT TO HELP YOUR FRANCHISE SUCCEED. Get in touch on 0800 177 007. Gibson Sheat Lawyers 80 Comprehensive legal advice for franchisors and franchisees. All franchise documentation. We’ll sort out issues at the outset, before they become problems. If things have already turned pear-shaped our mediation and franchise dispute specialists can assist.

P 0061 3 8540 0200 M 0061 409 215 943

National Claire Evans P 0-3-353 8012




National Darryl King P 0-9-300 6935

P 0-9-306 6874

Turner Hopkins A full service firm who can help you with all your legal needs. If you are a franchisor looking to develop a franchise system or a new franchisee looking to purchase a franchise business we can develop fixed price packages to suit your exact needs.




Quantum Law Specialists in franchise and business law. If you seek prompt and technically sound legal advice delivered to suit your commercial reality please contact us. With a wealth of franchise, business and corporate law experience, you will be in safe hands.

Mortlock McCormack Law Christchurch-based franchise experts advising clients locally and nationwide. Specialist advice for franchisors and licensors wishing to set-up and operate, and for franchisees regarding all aspects of their franchise. Full range of associated commercially-focused and cost-effective legal services provided.


MST Lawyers Full service legal firm established since 1975 acting for franchisors and franchisees in both preparation and entrance into franchises within Australia, dispute resolution and regulatory compliance with the franchising code of conduct and other Australian legislation. Well connected in the Australian market.

Lawyers A

Australia Alicia Hill


National Katrina Hammon P 0-9-300 M 021

itself on being solution driven. Franchise


Canterbury & National Kent Yeoman

National Worldwide& Stewart Germann / Khushbu Sundarji P 0-9-308 9925 M 021 276 9898

Expert franchise lawyers who specialise in fixed price packages for legal services. A specialist firm based in Parnell offering sound, practical and timely advice, we can assist with all business legal requirements.






Auckland & Hamilton Patrick Learmonth

National Worldwide& Harshad Shiba

Claire Byrne P 0-4-916 7483 M 029 916 7483

Goodwin CommercialTurnerLawyers 3 Goodwin Turner Commercial Lawyers aims to provide a modern, friendly, client-focused and efficient approach to your legal business requirements, with a genuine focus on adding value to your business.

with a



Claire Byrne | 04 916 •••claire.byrne@gibsonsheat.com7483BuyingorsellingfranchisesFranchisingbusinessesFranchisingdisputes FROM CAPE REINGA TO BLUFF For 20+ years, Claire has advised on: You don’t have to be a hairdresser to own a Contact: Zenardia Anderberg 0800 100 love The complete franchise resource Established 1990 We have helped over 150 companies develop their systems and pursue their franchising goals. Phone Stewart on 021 276 We can franchise your Specialist Advisors company numberpage description location FANZ get more information

P 0-3-343 8453 M 021 517 601



P 0-9-302 0070 M 021 407 228


employment, leases, financing, dispute

Lane Neave Lane Neave is a full service law firm with offices Auckland, Wellington, Christchurch and Queenstown. We have a dedicated franchising team experienced in advising both franchisors and franchisees on all their legal requirements. Our clients include large nationwide franchisor chains through to individuals.

Stewart Germann Law Office, Lawyers and Notary Public New Zealand’s longest established specialised franchise law firm with over 40 years’ experience. Expert legal advice to franchisors and franchisees nationwide. Winners of 2022 Global 100 – Franchise Law Firm of the Year – NZ and 2021 Global Awards

National Worldwide& Scott Goodwin P 0-9-973 7350 M 027 700 7396

Wynn Williams The Wynn Williams team understand franchising and have global experience advising brand owners/franchisors, master franchisees, investors and franchisees. We are known for our trans-Tasman expertise and can quickly assist you to assess and grow your business in the New Zealand market.


immigration, employment


– Leaders in Law – Franchising Expert of the Year in NZ.


P 0-9-977 5182 M 021 895 931

Stace Hammond Stace Hammond is a business law firm with offices in Hamilton and Auckland.

National Mark Sherry P 0-3-352 2293 M 021 524 890

221 8847

National Worldwide& Rory MacDonald/Tim Lewis P 0-9-307 3324

Institute ResearchFranchise Development&

Iridium Partners 52 RecruitmentFranchise

National Steve Smith P 0-9-630 3004 E W


their agreement and disclosure documents to ensure compliance with our codes of ethics and practice before being accepted into membership and biennially thereafter. Affiliate members are suppliers to the franchise sector.

HR Assured HR Management A growing focus on compliance in the franchise sector has increased the need for best-practice workplace management across a franchise system. HR Assured’s combination of HRIS and telephone advice can help every franchisee navigate around complex workplace matters with confidence.

South East Asia Jeff Vassel M 0061 421 684 444 E W

Business Brokers Business Brokers Specialist business sales company selling franchises for


National Pete Burdon P 0-3-420 0300 M 029 200 8555

National Melanie Drumm P 022 120 1672 E W

National Joanne Bush P 09 630 9491 M 021 177 6009



National Paul Donovan M 021 64 45 45


EmbroidMe 44 Corporate Apparel NZ’s largest uniform and promotional products business. We supply and brand quality uniforms, including polo shirts, corporate wear, sportswear, hospitality wear, plus a range of corporate gifts. Contact our national accounts team to help you manage your brand on a national basis.

National Steve Goldie P 0800 CRANKD M 021 977 979




New Zealand & Worldwide Chris Hogg

Cumulo9 Email Branding Cumulo9, digital solution experts ensuring your company communication is consistently and securely delivered. A complete omni-channel solution offering marketing campaigns, transactional emails, compliance, audibility, tracking and data management. A suite of products providing a cost-effective solution for seamlessly branded and deliverable business communication.

Brand Consultants We are brand experts, combining human-centered thinking and creative with emerging technologies to create exceptional brand experiences. We are a one-stop creative shop specialising in franchise systems and multi-store operations, providing strategy, brand, creative, web and marketing solutions.


National Peter Smythe

Franchise Association of New Zealand 284 AssociationFranchise

National Bill James P 0-9-366 1665 M 027 457 3796 E W



Founded in 2003, Geotech provides strategic network and location planning services to franchised businesses across South East Asia. Our particular expertise utilises data and science to help underpin location planning decisions across the retail industry. We have worked with many well-known international brands.

National Adam Kemp P 0800 003 752 M 027 202 5137 E W


The are required to submit

National David Rayner P 0-4-802 0166

Unique in the NZ market. Experienced franchise recruitment, operational and HR professionals who connect franchise brands and potential franchisees. We work directly with a number of leading brands. Our networks are extensive, our proven expertise extends over commercial property, franchise growth, development and recruitment.

Clyth MacLeod 25 Business Brokers With a 50-year track record, Clyth MacLeod is New Zealand’s longest-running business brokerage. We specialise in all sectors and are happy to provide a comprehensive advisory and sales service to franchisors, franchisees and prospective purchasers nationwide.

Brand Machine 47 Marketing Brand Machine changes the way franchise brands do marketing. Our Brand Amplifier and Marketing Hub solutions allow online and offline local area marketing to be executed with scale and efficiency while giving franchisees the tools they need to execute their own local activity.

Attain NZ works with franchisees that are great at what they do but find the whole ‘sales’ thing a real challenge. From public courses to bespoke programmes, we help with sales strategy to implementation and from franchisor support to individual business owner.

effectively and consistently. Planning, creation and supply of resources for branding, advertising, promotional, recruitment, point of sale etc. Over 30 years’ experience with leading franchise brands. Be seen, be bought, be recommended.

National Anneliese Theron P 0-4-499 0912 M 027 811 8285

Franchise Infinity is cloud-based software that combines a range of effective management tools which enables you to manage all aspects of your franchise from one centralised operating system. These efficiencies are driven through a focus on communication, training, compliance and performance.

Crombie Lockwood Insurance Crombie Lockwood is one of NZ’S largest insurance brokers. We guide master franchisors on the complex insurance and risk management programmes necessary for successful franchises and provide face-to-face advice to individual members. Protect your business with SMARTpak, our smart insurance solution for franchisors and franchisees.


Information Services 12

our business.

P 0-9-377 8885 M 021 345 690

Search the Westpac Directory of Franchising at 81

JV Public Strategies 65 Communications & Public Relations Every business wants to tell their story with impact, while avoiding bumps in the road that affect reputation and brand. Through communications and public relations, we do the things that make sure franchisors are ready to deal with challenges and maximise opportunities.

LINK Business Brokers Franchisee Resales & Recruitment LINK are the authority on selling businesses in NZ and the southern hemisphere. Franchised specialists in business sales, franchise re-sales and recruitment and sales of franchise opportunities. We provide professional, practical franchise advice to our clients. LINK has more brokers than any other brokerage. National Nick Stevens P 0-9-579 9226 E W MYOB Accounting & Payroll Software MYOB offers easy online accounting software that has everything you need to take care of your franchise business, including POS and payroll solutions. Whether you’re a small or large franchise, or a franchisor managing multiple franchise sites, MYOB has the solutions.

with branches nationwide. At all times, we place the greatest value on confidentiality, professionalism and innovation. Your business

Design for Marketers Designers Engage Design for Marketers to obtain design resources

Auckland & National Ranesh Parmar / Nilesh Patel P 021 502 223 P 021 761 733 E E W

ABC 20 years is


NZ Sales Training Attain

Excel Digital Printing & Marketing Excel Digital enables organisations to optimise each step of the communications supply chain from strategy and ideation through to creative, print production, storage and re-order. In 2019 Excel Digital merged with Perception Group to become one of the largest digital-first printing companies in New Zealand.



New Zealand & Australia Greg Nathan P 0061 418 157 701 E W

National Andrew Mitchell M 021 801 115 E W


Franchise Media Training Media Training Franchise Media Training has two core services. It helps franchises grow their bottom lines by showing them how to generate their own news media publicity. Secondly it prepares franchises for possible negative media attention that can destroy entire brands overnight.


Nick Fletcher P 0800 39 66 38 M 021 940 921 E W Speedy Signs 44 Signs & Graphics With 25 years in business and 27 locations, Speedy Signs has the experience, expertise and reputation in nationwide franchise signage. Contact our National Accounts Manager for a complete signage solution, from design to installation, ensuring your franchisees are brand compliant, right throughout the country. National Peter Smythe P 0-9-577 4223 E W The Mediator Mediation Franchise disputes can be resolved quickly and effectively via online or face-to-face mediations, saving your brand and business from potential harm. With 20 years’ experience in mediation and law, Trish Blyth, ‘The Mediator’, has been on the panel of Mediators for the Franchise Association for 10 years. Auckland & National Trish Blyth P 0800 02 MEDIATE M 021 677 950 E W Waipuna Hotel & Conference Centre 22 Conferences Hotel accommodation with fully integrated conference centre suitable for small meetings through to international conventions. Full food, beverage and leisure facilities complete the offering. “World famous in New Zealand”, Waipuna Hotel and Conference Centre is an icon in the mid-range meetings and leisure market. AreaAucklandGreater Michelle Gain P 0-9-526 3029 E W Terms, conditions, fees and charges apply to Westpac products and services Eligibilit y and lending criteria apply to some Westpac products and services Westpac New Zealand Limited. TALK TO OUR FRANCHISE SPECIALISTS TODAY ON 0800 177 007. company numberpage service description location FANZ get more information Other Services

peak body representing the franchise community. Franchise members

Worldwide Shane Boulle P 0800 555 013 M 021 083 66253

Franchisee selection systems, satisfaction surveys, recruitment and training for franchise management. Assistance with organisational change and restructuring, conference presentations on managing the franchise relationship.


National Robyn Pickerill P 0-9-274 2901

expert advice to secure a retail location for your business. They have vast experience dealing with national and international brands throughout the country.

W for you to market your franchise brand

Geotech Network & Location

Jones Lang LaSalle (JLL) Retail BrokersLeasing Ranesh and Nilesh at JLL are specialist retail leasing brokers


P 0-9-577 4223


Infinity ToolManagementSoftware

National Worldwide& Nathan Bonney M 0275 393 022 E W who can provide

What to think about when buying a franchise 568


To give you a taste, here are links to some of our most popular articles. In each case, enter then the number shown –eg.

What can you afford?

82 Franchise New Zealand Spring 2022 Year 31 Issue 03 I

The advantages of moving to the regions 2398

f you’re looking for more information about franchising, there’s only one place to start – The website is designed to help business buyers make the right decision, and there’s an enlarged and fully-searchable version of the Westpac Directory of Franchising with more detail on many of the 275 franchises featured and specialist accountants, consultants, finance providers and lawyers.

If buying a franchise appeals, then you first have to work out what type of business you want to own – and where.

Franchises are available in a huge range of industries, and vary in cost accordingly. What matters is not how much you have to spend, but how much debt your new business can afford to service. Don’t try to borrow more than your business can repay – lack of capital kills a lot of

Ten key stages in choosing the right franchise for you 639

What can you afford? 2397

The above hints and links will get you started on your researches. To read more, and access all the above live links in one place, go to www.

A buyers’ guide to different types of franchises 2890 Franchising for beginners 81 A safer path to self-employment 2825 What’s the point of franchise fees? 368


What advice will you find?

your own goals are. What do you realistically want to achieve? Can your chosen franchise deliver it? You can only answer these questions by careful research, and an honest evaluation of your own situation. Here’s how to start:

10 financial reasons to buy a franchise 2790

Funding your franchise 2608

Be aware that owning your own business is very different from working for someone else, and may mean learning more skills. You might be great at sales, but what do you know of business management, for example? A franchise is a good choice, because it will give you training, support and systems in those areas.

If you’re looking for businesses for sale, use the Search Box to search for opportunities by: • Company Name • Price Range • Industry • Buy a Franchise • Franchise your Business • Run a Franchise Outlet • Manage a Franchise System • Research Franchising in NZ • Find News & Events • Find an Advisor To find advice or information, you can search for advice on how to: RUST REMOVAL + RUST PROTECTION Would you like to convert a combined passion for cars and people into meaningful work? Autoblast is ready to take its vehicle underbody restoration and protection technology and systems to the rest of New Zealand, to protect Kiwi motorists from the damaging effects of underbody rust on vehicles. Be part of pioneering this new franchise group. Receive full training and ongoing support, mentoring and systems designed and developed right here in NZ. See for more info.  021 328 435  (09) 443 6574 Glenfield, Auckland  @autoblastnz • YOURTHEREACHEDYOU’VETOPOFGAME... RE/MAX New Zealand Each Office Independently Owned and Operated. YOUR NEXT MOVE IS TO SECURE A RE/MAX REAL ESTATE FRANCHISE For a confidential discussion, contact: OPPORTUNITIES AWAIT YOU RIGHT NOW! Join RE/MAX, the largest Real Estate brand in the world. Recently being awarded the #1 Real Estate Franchise in the World in the Franchise Times top 400. Hemant Patel 021 1146 Don Ha 021 968 Our website has plenty of free advice for franchise buyers WHERE TO START Buying A Franchise

Recruitment professional looking to break free? Low investment, business in a box • Simple business framework with sophisticated systems and software • Exceptional training and ongoing support • Dedicated territory • Collective buying power • Great Head Ofce support provided; client billing, payroll and marketing • Access to exclusive client and candidate management software Be part of a successful, proven brand that’s been ‘all about people since 1987’ Ask Martin Franchise opportunities now available Contact Nicola Bow 022 194 8747

FRANCHISE LEADERS NEED MARKET LEADERS. As the most experienced bank in the franchise market, we’ve helped Kiwi businesses from a variety of sectors including retail, fast food, hospitality and service industries succeed. Get in touch at 0800 177 007 or JN16787 Terms, conditions fees and charges apply to Westpac products and services Eligibilit y and lending criteria apply to some Westpac products and services Westpac New Zealand Limited.

Articles inside

Where Did All The Money Go? article cover image

Where Did All The Money Go?

page 43
Good Governance article cover image

Good Governance

page 37
The Recipe - Change And Success In The Food Biz article cover image

The Recipe - Change And Success In The Food Biz

pages 6-9
Delivering Results article cover image

Delivering Results

page 67
Taste The Future article cover image

Taste The Future

page 63
Miles Of Opportunity article cover image

Miles Of Opportunity

pages 61-62
700 And Counting For Top-Ranked Franchise article cover image

700 And Counting For Top-Ranked Franchise

pages 55-56
Understanding The Franchise E-Factor article cover image

Understanding The Franchise E-Factor

pages 52-54
A Business With Real Prospects article cover image

A Business With Real Prospects

page 57
Whānau Friendly article cover image

Whānau Friendly

page 51
Make Money On The Side article cover image

Make Money On The Side

page 49
Day Clean Believer article cover image

Day Clean Believer

pages 26-27
5-Star Opportunity article cover image

5-Star Opportunity

page 31
What’s The Best Franchise For You? article cover image

What’s The Best Franchise For You?

pages 32-36
Going Swimmingly article cover image

Going Swimmingly

pages 39-40
Inside Knowledge article cover image

Inside Knowledge

page 25
Flying High article cover image

Flying High

pages 13-14
Top Of The Food Chain article cover image

Top Of The Food Chain

pages 11-12
We Are Family article cover image

We Are Family

page 15
Funding A Food Franchise article cover image

Funding A Food Franchise

pages 22-24
Shared Vision article cover image

Shared Vision

page 21
Happy Team, Happy Customers article cover image

Happy Team, Happy Customers

page 19
Hunting Through History article cover image

Hunting Through History

page 20
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