Hyro Information for Patient Access Collaborative Industry Partners Showcase
1. PAC Member Organization we are partnering with: Hackensack Meridian Health
2. Product Information:
a. Product Overview:
Hyro, the leading Responsible AI-Powered Communications Platform for healthcare, enables health systems to safely automate workflows and conversations across their most valuable platforms, services, and channels including call centers, websites, SMS, mobile apps, and more. Hyro's clients, which include Intermountain Health, Baptist Health, and Hackensack Meridian Health, benefit from AI assistants that are fully HIPAA-compliant, fast to deploy, easy to maintain, and simple to scale generating better conversations, successful patient outcomes, and revenue-driving insights.
b. Value Product Provides to Access Leaders:
Hyro's Responsible AI Platform dramatically reduces operational costs by automating routine, inefficient tasks. By handling 60-70% of repetitive calls and messages, including appointment scheduling, prescription management, FAQs, and IT helpdesk inquiries, Hyro slashes the cost per interaction from an average of $11-15 to just $1-2.
Healthcare faces significant challenges in retention and recruitment, especially for administrative and entry-level roles. Call center attrition rates of 40% force executives to constantly recruit, onboard, and replace staff, reinforcing the "cost center" stigma and wasting valuable resources. Hyro's AI assistants, preloaded with essential skills, handle routine tasks, allowing human agents to focus on complex cases and develop their expertise. Hyro's plug-andplay design also saves IT resources typically required for building and maintaining conversational AI solutions.
c. Example:
Hyro-deployed US health systems previously endured average patient wait times of 8-12 minutes for initial support. Hyro revolutionizes this by handling unprecedented call and message volumes without straining staff, accelerating patient engagement and access to care. Swift, accurate service for scheduling, physician search, FAQs, identification, registration, and more is vital for boosting patient satisfaction and care velocity. Hyro’s AI assistants, a fully deployable digital workforce, automate these processes, eliminating wait times, reducing handle times, and enhancing patient satisfaction.
Specifically, call center automation instantly connects patients with voice AI assistants, offers self-service SMS options, or efficiently routes calls to appropriate agents. Before Hyro, inefficient IVR systems and decision trees misrouted 15% of calls, overwhelming phone lines, and frustrating patients. Hyro’s open dialogue approach swiftly captures patient needs, accelerating care delivery and providing relief.
Intermountain Healthcare achieved remarkable results with Hyro, slashing call abandonment rates by 85% and increasing speed to answer by 79%. Additionally, patient self-service improved significantly, with 79% of chats resolved without agent intervention.
3. Session Title:
Augmenting Digital Patient Engagement and Access at Hackensack Meridian Health with Hyro's AI-Powered Communications Solution
4. Session Description:
Join industry leaders Michael Blumental, Chief Strategy Officer at Hyro, and Adrienne Woods, Director of Digital Engagement at Hackensack Meridian Health, for an illuminating session on how Hackensack Meridian Health leverages Hyro's AI-Powered Communications solution to augment patient engagement and access across the system's digital channels. Discover how one of New Jersey's largest health networks has revolutionized patient interactions using cutting-edge AI technology in a way that is safe, effective, and scalable. This session will explore current challenges in patient-provider communication, showcase the real-world implementation of Hyro's AI solution, and provide tangible best practices for healthcare access executives who plan on integrating AI into their support and engagement workflows. Don't miss this opportunity to gain valuable insights into the future of healthcare engagement and learn how AI can transform your organization's approach to patient access and care.
Hyro
5. Speaker Bios:
● Michael Blumental
Chief Strategy Officer Hyro
As Hyro's Chief Strategy Officer, Michael Blumental is focused on improving access to care and delighting patients with extraordinary digital experiences. She spent the last decade building and scaling successful customer-focused global operations for B2B startups. Following her service as an Intelligence Officer in the IDF's famed Unit 8200, Michael moved on to the private sector to head the Customer Management Division at MCE Systems. She then moved to San Francisco to build the US sales organization for Spot, where she scaled the organization from non-existent to three teams on two coasts.
● Adrienne Woods
Director
of Digital Engagement
Hackensack Meridian Health
Adrienne Woods is the Director of Digital Engagement at Hackensack Meridian Health, with over 20 years of experience in healthcare. She leads a team dedicated to optimizing the digital front door for consumers, patients, and team members. Adrienne oversees the management of HMH’s websites, mobile apps, provider directory, and online appointment scheduling. With a "Patient First" approach, she is committed to providing clinicians with easy access to digital tools that enhance patient care. Outside of work, Adrienne enjoys spending time outdoors with her family, including her three active children. While not a foodie, she loves discovering restaurants with great atmospheres and exceptional customer service.
6. Hyro Website: https://www.hyro.ai/
7. Link to Hyro's 2024 Patient Access Survey Report: https://www.hyro.ai/resources/guides-reports/voice-of-the-patient-survey/
8. Link to Hyro blog post for the PAC blog: https://docs.google.com/document/d/1M7V8l9_3lbTZZ3ObTVUZG_2VHkQ1_yzFfAuI9Izx64/edit?usp=sharing