WELCOMING PEOPLE
WITH DISABILITIES
Y
ou’ve built the business of your dreams – a state of the art Glamping resort made to connect people with nature and each other in luxury accommodations with gracious amenities. All designed and built per the Americans with Disabilities Act, or ADA. As you prepare to open, the next step is to set up proper policies and procedures and train your staff for ADA public compliance. This will help you welcome people with disabilities and help to protect your organization from discrimination lawsuits and complaints. The ADA, or Americans with Disabilities Act, is a federal Civil Rights law in the United States. It applies in all fifty states and includes Glamping Resorts, which are considered places of public
accommodations, under ADA Title III. You are required to have newly designed, constructed or altered facilities be readily accessible to and usable by individuals with disabilities – this is addressed in the design stage. ADA Title III also prohibits discrimination in the activities of places of public accommodation – this is addressed with policies, practices and procedures. (Note: there are separate requirements for employees – see ADA.gov for more information). Serving the Public- Modifications in Policies, Practices or Procedures - you must make reasonable modifications when necessary to afford goods, services, facilities, privileges, advantages or accommodations unless you can demonstrate that doing so would fundamentally
“A Disability means a physical or mental impairment that substantially limits one or more major life activities. Disabilities can be visible or non-visible – you cannot tell by looking.” alter the nature of the goods, services, facilities, privileges, advantages or accommodations. You cannot have an eligibility criterion that screens out or tends to screen out individuals with disabilities from fully enjoying any goods,
g l a m p i n g s h o w. u s | G l a m p i n g B u s i n e s s A m e r i c a s | 1 9
