Hybrid Mail Solutions
www.paragon-cc.com
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New Normal, New Challenges
Simple Multi-Channel Communications
Market Leading Features
Paragon Hybrid Mail Workflow
About Paragon
Contact Details
New Normal, New Challenges
New Normal, New Challenges Increase customer satisfaction and simplify your business with Paragon Hybrid Mail. Today’s customer expects your communications to speak directly to them, through their preferred channels. At the same time, the new normal means organisations must empower their teams to work remotely without losing control, impacting sustainability and enhancing productivity, all while reducing costs. Paragon Hybrid Mail allows you to meet these challenges head-on by maintaining business operations and agile working while enhancing the reliability of your communication processes. With multichannel delivery built in you can engage your customers and staff via print, SMS, email or other digital channels, improving their experience and joining up every communication; all from the same intuitive system. It is available 24/7 from anywhere with an internet connection, making it perfect for both office-based and remote workers.
MENU - click to go to relevant page Hybrid Mail Solution
New Normal, New Challenges
Simple Multi-Channel Communications
Market Leading Features
Paragon Hybrid Mail Workflow
About Paragon
Contact Details
Remove Complexity
Simple Multi-Channel Communications Digital is a vital part of the communications mix, but mail is increasingly powerful.
Just create your letter or document in your usual software using your usual template, select Paragon as you printer and we’ll print, send and track the whole process for you, confirming once your mail item is passed to Royal Mail.
A study by JICMAIL reveals that between April and June of this year, direct mail has been up to 60% more effective at moving customers to action than the same period in 2019. Paragon Hybrid Mail empowers you to make the most out of this significant change in behavior.
Our secure digital Hybrid Mail solutions include: • Tracking - allowing you to track the processing, delivery and read status of the document on an individual recipient basis.
The business value of mail
• Shared Secret - requires recipients to provide information that validates their identity. This could be a date of birth, postcode, national insurance number, or a combination of several pieces of data, adding additional levels of security to documents.
17% 15%
Discussed with someone Visited sender’s website Went online for more info Looked up my account details
• OpenID Connect - our integration with OpenID enables customers to prove their identity using a well known IAM (Identification and Authentication Manager) such as Microsoft, Google or Apple, or the sender’s own identity provider.
Bought something/paid/donated Posted a reply to the sender Used a voucher/discount code
7% 7%
11%
4% 6% 2% 6% 5% 3% 3% 3% 5%
The distribution, delivery and read receipts for all letters are tracked by the system, and for complete peace of mind it has the functionality to ‘bounce’ to print for any undelivered and unread digital items.
Q2 2020 Q2 2019
*Read the full JICMAIL study here
MENU - click to go to relevant page Hybrid Mail Solution
New Normal, New Challenges
Simple Multi-Channel Communications
Market Leading Features
Paragon Hybrid Mail Workflow
About Paragon
Contact Details
Market Leading Features
Market Leading Features
By implementing Paragon Hybrid Mail, you’ll never again have to replace ageing printers and mailing equipment, manage document composition, or troubleshoot electronic delivery. In addition, we help you: • Optimise postal rates. • Compliantly handle customer data, thanks to inbuilt data control governance. • Make sure your statements always reach the right address with effective address hygiene. • Achieve your digitisation objectives by enabling you to deliver your documents in a wide range of formats including emails with attached PDFs, pure HTML emails, PURLs (personalised URLs) and secure document portals. • Reach your customers wherever they are by generating notifications via Twitter and Facebook Messenger. • Reduce your business risk through budget control, content control, brand consistency and process adherence. • Achieve total control and transparency with full tracking on notifications – detect bounces, reads, clicks, and spam. • Provide management information (MI), visibility, transparency and insight for your teams. • Benefit from total security and platform resilience to keep your data secure.
MENU - click to go to relevant page Hybrid Mail Solution
New Normal, New Challenges
Simple Multi-Channel Communications
Market Leading Features
Paragon Hybrid Mail Workflow
About Paragon
Contact Details
Hybrid Mail Workflow
Paragon Hybrid Mail Workflow
Exploit the market leading scale, expertise and digital capability of Paragon to enhance your customer experience and reduce costs, all from your desktop.
1. Central roll-out to your desktop
User Friendly Easy to learn and simple to use
2. Training sessions and user guides
Low Cost Low setup & ongoing costs
6. Multi-channel process and send
Customer / stakeholder
Traceable Live tracking from upload to despatch
3. Select template and recipients and create your document
Faster Submit your letter in under 30 seconds
MI report dashboard
Flexibility 1st, 2nd and international postage options available
4. Choose your mailing options
5. Automated secure transmission
7. Efficient print production and fulfilment
Safer Secure data transfers to our accredited production centre
EfďŹ cient Save 1 days worth of time for every 100 letters sent
8. Optimised postage costs
Customer portal for all documents
Cheaper Save up to 50% today
MENU - click to go to relevant page Hybrid Mail Solution
New Normal, New Challenges
Simple Multi-Channel Communications
Market Leading Features
Paragon Hybrid Mail Workflow
About Paragon
Contact Details
About Paragon CC
About Paragon Customer Communications We help companies transform their transactional, marketing and regulatory communications into exceptional customer experiences that deliver better business results. By combining decades of experience in multi-channel delivery with data-led insights and relevant content, we engage customers and move them to action.
For more information, please contact your Relationship Manager, Account Manager, email hello@paragon-cc.co.uk or visit www.paragon-cc.com
MENU - click to go to relevant page Hybrid Mail Solution
New Normal, New Challenges
Simple Multi-Channel Communications
Market Leading Features
Paragon Hybrid Mail Workflow
About Paragon
Contact Details
Contact US
www.paragon-cc.com | hello@paragon-cc.co.uk www.paragon-cc.com | hello@paragon-cc.co.uk
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MENU - click to go to relevant page Hybrid Mail Solution
New Normal, New Challenges
Simple Multi-Channel Communications
Market Leading Features
Paragon Hybrid Mail Workflow
About Paragon
Contact Details