2.5 SUPPLY CHAIN QUALITY MANAGEMENT (CODE: PSAMC5) Duration: 3 days What is the course about? To compete effectively, supply chain practitioners must learn to seamlessly integrate, grow, and develop all business functions. Current managerial thinking is advancing the notion of supply chain quality management (SCQM) - a systembased approach in performance improvement. It integrates supply chain partners and leverages opportunities created by upstream and downstream linkages with a focus on creating value and fitness for purpose, and achieving satisfaction of intermediate and final customers. For example, reducing process variation and defects by applying quality management tools, directly impacts on several supply chain performance measures. In turn, as consistency in the supply chain improves due to the variation reduction, cycle times are reduced and on-time delivery improves. As companies are able to move their products faster through the supply chain, schedules and the customers’ demands can be met more rapidly. This allows an improved synchronisation and integration across the entire supply chain.
fitness for purpose and ensure the integration of key business processes from end user through original suppliers that provide products, services and information that add value to all trade partners.
Course Objectives Explain basic concepts in SCQM and in rela-
tion to accountability, continuous improvement, sharing of lessons learned and best practices; Learn how quality management fits into the supply chain; Integrate supply chain management and total quality management; Manage safety and quality risk within your supply chain; Identify and implement corrective and preventive actions; Have better ability to meet customers’ quality expectations all along the supply chain as the ultimate goal.
Course Learning Outcomes Understand the essence of SCQM; Identify key challenges that are common in
supply chain and the proposed solutions; Evaluate preselected case studies to demonstrate the positive impact of SCQM on the organisational performance; Apply practical ideas and tools for ensuring smooth supply chain operations; Influence decision makers.
Course Content People in quality ; Quality planning in the supply chain; Integrated management systems within sup-
Who should attend? Quality Assurance Managers, Programme Managers, Logistics and Supply Chain Managers from governments and aid organisations who want to improve supply chain performance,
ply chain; Monitoring and measuring for quality; Improving business performance in the supply chain.
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