CONTENTS
Editor Nigel Gorman
Deputy Editor Caroline Miall
CONTRIBUTORs Belinda Ross Caroline Miall Deb Cross Ian Scanes Jennie Gorman Jim Baker Leanne Staff Michael Farrugia Mel Holzworth Nigel Gorman Rai Malisauskas Stephanie Gadd Tamara Simon GRAPHIC DESIGNER J.Anne Delgado
6 7 8
Editor Member Consultant Principles of Work Life Balance Series #2
Use Technology Wisely
10 Taxable Payments Reporting 14 Outsourcing
16
Have You “Created” Your Difficult Clients?
20 the best add-on you can give Customer Service
22 24 26
Let’s get some rave reviews! Disposal of Paint The Right Way
Lead Paint in Older Homes A hidden danger for families!
32 WorldSkills Australia 36 Colours in the Office 40 Is Painting & Decorating a Good Career Choice? What’s on trend 42 for Weddings right now? 44 Industry Idiots 45 Important Contacts