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central florida times

WWW.CAICF.ORG | SECOND QUARTER 2019


Second Quarter 2019

contact information P.O. Box 941125 Maitland, FL 32794 www.caicf.org exdir@caicf.org 407-913-3777

2019 board of directors Ken Zook, CMCA, AMS, PCAM, President Frank Ruggieri, Esq., Vice President Michael Kulich, CMCA, President-Elect Kent Taylor, CMCA, AMS, PCAM, Secretary Leslie Ellis, CPA, MSA, CGMA, Treasurer Lou Biron, Past-President Suzan Kearns, CMCA, AMS, PCAM, Past-President Chuck Strode, CAM Robert L. Taylor, Esq. Matt Vice

a message from the president Good Afternoon to all our CAI Central Florida Members and Friends! We are half way through 2019 and there is so much to do. We survived the National Conference and a fun Chapter Party. I was also very excited that the Chapter and its Board Members took some time out of their busy schedules to take part in a strategic planning session that was administered by CAI National. There were four very strong elements below that came out of that session that your Board felt would make a huge impact on our Chapter and how we move forward to support communities, members and Business Partners throughout Central Florida. 1. Policies and a Business Plan. As we all have a duty to assist our communities in running their business, so does the Board of Directors for the CAI Central Florida Chapter. We must strive to work on creating and putting into use policies and procedures to ensure that the CAI Central Florida Chapter is well run, future boards and volunteers know the roles and responsibilities they have to the organization, and our members know that the Chapter has a business plan that is well thought out and executed for a successful future. 2. Update Website and Social Media for All Members. As we all assist our communities with communication through the use of websites and other social media platforms, CAI Central Florida should also strive to have a web presence that is easy to use and find relevant information. We also need to develop a social media presence that can be used by all of our members. CAI Central Florida needs to update its website and utilize social media in an enhanced method that includes the use of mobile devices. 3. Three Prong Approach to Membership and Education. Our Chapter needs to review and create a calendar of events and educational opportunities that is three pronged. Programming that is relevant to each of our different membership groups - homeowners, Community Association Managers, and of course our Business Partners. Education is the key that will make everyone’s life easier. Understanding and knowledge make for a well run business regardless of that being at a community level, at a manager’s level or at a Business Partner’s level. 4. Sponsorship Opportunity Enhancements. As our membership grows in all categories, our Business Partners are being asked to do more. CAI Central Florida needs to be able to assist our Business Partners in providing additional opportunities in marketing that touches on all levels of membership more often. We need to identify more opportunities to keep our Business Partners engaged and all levels of membership learning from each other. As you can see, just these four initiatives are huge in scope and nature. However, I can assure you that the current Board of Directors, the Chapter Committees and our CED

President’s message continued on next page 2


President’s message continued are capable of making these four elements come together. I look forward to hearing from you on your thoughts about creating a Chapter that can offer more and continue to grow, all while maintaining a well-run and sustainable business plan that our membership will be proud of. Education will be the foundation at all levels of membership and we will enhance networking that is effective for all. I am not aware of any other membership organization that can offer this level of opportunity like CAI can. Thank you again to all our members and sponsors for continuing to have the dedication and commitment that make what CAI Central Florida is today! Enjoy the summer! Sincerely,

Ken Zook Ken Zook, CMCA, AMS, PCAM 2019 President, CAI Central Florida Chapter

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central florida chapter update 2019 calendar of events More details regarding upcoming events will be posted to caicf.org under the “Events” tab. Check back regularly for the most up-to-date information. CAICF Board Meetings will be held before or after each of the Monthly Meetings. Please be sure to register for all events in advance, as we need an accurate head count for space and food purposes prior to the event. Thank you for your help! • July 11th: Meet the Managers from 4pm-7pm at Dubsdread. Business Partner spots SOLD out, but still Manager or Management Company spots remaining! See page 28 for more information! Register at caicf.org.

attorney and would like a chance to be on this panel, please contact the Executive Director, Reini Marsh at exdir@caicf. org or 407-913-3777. • October 3rd: Monthly Meeting - Legal Panel

• August 1st: Monthly Meeting: Luncheon - Lakes & Ponds CEU at Dubsdread. Registration begins at 11:30am. • August TBD: Business Partner Roundtable at Leland Management in Orlando. • September TBD: Happy Hour • September 5th: Monthly Meeting: Breakfast - Stress Less presented by Betsy Barbeiux of Florida CAM Schools at Second Harvest Food Bank. (Please bring along a non-perishable or canned food donation!) Registration begins at 8:30am and the meeting begins at 9am. • September 14th: Sunshine Foundation Dream Village Volunteer Work Day at 8:30am. Please join us as we once again volunteer for this charity we are proud to support each year. Drinks and snacks will be served. If you have any questions, please contact Jennifer Agravat at 407-234-3174. • September 21st: Ask an Attorney Event at Sihle Insurance from 10am-1pm. Join us for this special free homeowner leader event that will include a box lunch. If you are a CAICF member

• October 18th: 9th Annual Golf Tournament at Victoria Hills Golf Club in DeLand. Registration is at 7:30am and Shotgun Start is at 8:30am. Join us for a unique and challenging golfing experience on the Ron Garl-designed golf course, which preserves the natural flow of the area’s rolling hills and foliage. This beautiful 18-hole, par 72 golf course is not your typical Florida course. A portion of the proceeds benefit the Sunshine Foundation Dream Village. You could win a car in the Hole In One Contest, $5000 cash in the Putting Contest, or loads of raffle prizes! Become a sponsor of this awesome event or register to play at caicf. org! See pages 12-13 for more details! • November 7th: Monthly Meeting: Luncheon - 2020 Legal Update. Registration begins at 11:30am. • November 16th: Sunshine Foundation Dream Village Volunteer Work Day at 8:30am. Drinks and snacks will be served. If you have any questions, please contact Jennifer Agravat at 407-234-3174. • December 5th: Annual Meeting, Gala & Fundraiser

SPONSOR AN UPCOMING CHAPTER MEETING! There are four more opportunities to sponsor a Chapter Meeting in 2019. Each sponsor for the Chapter Meetings receive face time in front of the membership with the microphone to talk about your company. You will also be able to put give-away items and collateral on all the tables. Space is also provided for our sponsors to display their marketing materials. Every sponsor is important to our chapter and your generous donation goes directly to off set the costs of the program. Only 3 sponsors are permitted per program. Please consider sponsoring today! Click the links below to register as a sponsor at one of the upcoming meetings! August 1st | September 5th | October 3rd | November 7th

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• • • • • • • • • • • •

Licensed General Contractor Exterior/Interior Painting Stucco/Wood Replacement Siding/Soffits Scope of Work Creations Construction Defect Deck Coatings/Waterproofing Online Project Tracking Direct: 407-839-9705 poverton-fl@empireworks.com Office: 888-278-8200 Paul Overton VP/Orlando

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a message from the CED We’re Growing!

REINI MARSH Central Florida Chapter Executive Director

On May 6, 2019, Ken and I received a letter from Crystal Wallace, the Vice President of Membership & Chapter Relations at CAI National, congratulating us on our Chapter’s growth. We have grown from a medium size chapter to a large size chapter! The following came directly from Ms. Wallace’s letter: CAI categorizes chapter sizes based on the metrics (shown right) and chapter growth is a direct reflection of the hard work and dedication of the chapter leadership, membership and staff put forth every day. Without your commitment to the organization and the industry, CAI would not be where it is today. With more than 40,000 members and 64 chapters including

partnerships overseas, we continue to see growth in membership, education programming, and increases in the number of designees. The Chapter should be very proud of this accomplishment and we look forward to working with you to continue the Chapter and CAI’s growth! Chapter Sizes • Small Chapters = 50 to 250 members • Medium Chapters = 251 to 500 members • Large Chapters = 501 to 750 members • Very Large Chapters = 751+ members

Manager Education Courses

A

re you working towards earning your PCAM (Professional Community Association Manager) designation? PCAM is the highest professional recognition available internationally to managers who specialize in community association management. The PCAM designation is gained through extensive education and an understanding of all aspects of community association management.

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Currently, there are no remaining courses hosted by Central Florida CAI in 2019; however, below is a listing of courses offered by other CAI Florida Chapters. You can register for any of these courses by visiting caionline.org. Also, as a friendly reminder the Chapter policy is only to reimburse Central Florida members for half the cost of the courses that are hosted by the Chapter (i.e., courses hosted by other CAI Chapters are not included).

Date

Course Number & Title

Chapter & Location

Friday, July 19th

M-201: Facilities Management

Suncoast Chapter - St. Petersburg

Thursday-Friday, August 1st-2nd

M-350: Manager and the Law

South Gulf Coast Chapter, Ft. Myers

Thursday-Saturday, August 8th-10th

M-100: The Essentials Of Community Association Management

Southeast Chapter, Ft. Lauderdale

Friday, August 23rd

M-202: Association Communications

Suncoast Chapter, St. Petersburg

Thursday-Friday, September 19th-20th

M-205: Risk Management

West Florida Chapter, Sarasota

Thursday-Friday, October 17th-18th

M-204: Community Governance

Gold Coast Chapter, Boca Raton

Friday, November 1st

M-203: Community Leadership

North Gulf Coast Chapter, Sandestin

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board governance BY JOSEPH F. SMITH, III, ESQ., BURG SIMPSON ELDREDGE HERSH JARDINE

What Does It Take to Excel?

G

enerally, the purpose of a community association is described as to “preserve, protect and enhance.” Then the purpose of the board of directors is to govern the association in such a way as to fulfill this purpose. But, how do boards do this exactly? And, how do you know if your board is excelling?

• Allows owners to attend and participate in board meetings

In the Foundation for Community Association Research Best Practices #2 Report on Governance (click here for the link to the document), the authors suggest that a board that excels when it does all of the following in conformity with applicable laws, governing documents and best practices:

• Conducts, and produces minutes of, owner meetings

• Provides for due process (the opportunity to be heard) in association-related matters

• Encourages the use of alternative dispute resolution

• Establishes election procedures • Timely responds to owners’ requests for maintenance and for other association-related matters

• Meets regularly and carries out its duties and responsibilities • Regularly inspects and monitors the community to ensure • Fulfills disclosure requirements to owners • Makes books and records open to inspection by owners 8

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proper maintenance and appearance

• Communicates with owners periodically to provide


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board governance cont. developed by engaging with owners and relevant partners to understand their needs, wants and desires for the future. 2. Setting Executive Limitations. Limitations set levels of care and boundaries on those individuals (partners) who are responsible for achieving the Ends Policies and might include things like budgetary or time limits. 3. Developing the Board-Partner Linkage. This is the process and method that will be used to delegate and create accountability between the board and the partner who are responsible for achieving the Ends Policies (management, staff, and committee members).

information concerning the association and to get feedback

• Utilizes management, if applicable, that is licensed, certified

4. Defining the Governance Process. The Governance Process clarifies the board’s own job and rules, including how it connects to owners to whom the board is ultimately accountable. According to Dr. Carver, “governance is a ‘downward’ extension of ownership, not an ’upward’ extension of management.” Therefore, it is essential that board members engage with owners in order to be able to excel in their positions.

or holds appropriate credentials

• Secures appropriate insurance—such as CGL, property damage, D&O, workers’ compensation and fidelity insurance

• Administers property damage and personal injury claims • Budgets for education of board members While this list is not comprehensive, the scope and depth of it can be overwhelming and result in many board members throwing up their hands and giving up with the amount of things to be done. However, there is a tool that can help boards excel – the Policy Governance Model Developed by Dr. John Carver.

The Policy Governance Model is not for every community and will most often take a paradigm shift as it requires board members to fully understand and embrace servant leadership and let go of much of the day-to-day decisions that are made in a community association. However, with discipline, hard work and flexibility use of the Policy Governance Model can take some of the pressure off of board members and make the job more fulfilling. One of the best ways to get started with implementing the Policy Governance Model is to develop a Policy Governance Book of Governance which contains a vision statement, the association’s mission and all of its policies.

THE POLICY GOVERNANCE MODEL The Policy Governance model allows board members to feel comfortable about delegating the day-to-day operations to others (committees or management or staff ) so they can focus on the big picture and the long term needs of the association. Under Policy Governance, a board will spend most of its time on these 4 basic areas:

Joe Smith is a licensed attorney in Florida and Colorado as well as a Colorado licensed architect with over 25 years of construction law and construction defect litigation experience. If you would like more training on Manager Testimony and How to Become a Star, Burg Simpson

1. Developing Ends Policies. These Ends answer the question “What results, for which people, at what cost?” What does the board want to achieve long term that embodies its mission and the association’s vision? These are 10

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Eldredge Hersh & Jardine, a Professional Corp., offers a DBPR approved seminar on this topic and would be happy to present it to your team over breakfast or lunch. Feel free to contact Joe at jsmith@burgsimpson.com or Annika Mantius at amantius@burgsimpson.com or 941-777-6776.


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GOLD SPONSOR: $4000 (SOLD)

Two Foursomes included plus 8 commemorative golf polo shirts with company logo and tournament logo. Company logo on all materials, plus time to address the attendees at the awards luncheon.

SILVER LUNCH SPONSOR: $2800 (SOLD)

Foursome included. Company logo on all materials and time to address attendees at the awards luncheon.

HOLE IN ONE: $1200 (1)

Contest for free car! Company name on sign at hole during play. Acknowledgement at luncheon.

PUTTING CONTEST SPONSOR: $1000 (1)

Contest for $5000 cash! Company name on sign at hole during play.

LONGEST DRIVE SPONSORS: $400 (4) Company name on sign at hole during play.

BREAKFAST BAG SPONSOR: $1500 (1)

Company logo on all materials plus swag in golfer's bags.

CLOSEST TO PIN SPONSOR: $400 (1) Company name on sign at hole during play.

TEE SPONSORS: $375 (18) ALL SPONSORS WILL RECEIVE:

• Acknowledgement on Sponsors signage at event. • Opportunity to raffle off prizes. • Opportunity to supply promotional materials for goodie bags.

*Course does not permit outside food or beverage. If you would like to contact the course (386-738-6000), they will allow their team to serve alcohol at your tee for a small corkage fee. If you need a tent, table or chairs, please contact the course directly.

Name: _________________________ Company: _______________________ Address: ________________________ City, State, Zip: ____________________ Phone: __________________________ Email: __________________________ □ Check Enclosed □ Charge to Credit Card Below: □ Visa □ Master Card □ American Express Name on Card: _______________________ Account #: __________________________ Exp Date: ____/____ CVV #: __________ Signature: __________________________

Company name on sign at hole during play. 2 reps per hole sponsor. Bring a raffle item. (Additional reps are $30 per person.)

RANGE SPONSOR: $300 (1) Company name on sign at the range.

BEVERAGE CART SPONSORS: $225 (4) Company name on cart.

PARTICIPANTS:

LEVEL OF SPONSORSHIPS:

$125 (Individual Player) $450 (Foursome) Team Name: _______________________ Player #1: _________________________ Player #2: _________________________ Player #3: _________________________ Player #4: _________________________ Total Enclosed: $ ___________________ Note: Please contact us to verify availability of sponsorships. Sponsorship is not guaranteed until form and payment are received. Make checks payable to CAI Central Florida Chapter, P.O. Box 941125, Maitland, FL 32794 OR register online: caicf. org.

□ $4000 (Gold) SOLD □ $2800 (Silver) SOLD □ $1500 (Breakfast Bag) □ $1200 (Hole in One) □ $1000 (Putting Contest) □ $400 (Longest Drive) □ $400 (Closest to Pin) □ $375 (Tee) □ $300 (Range) □ $225 (Beverage Cart)

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technology HEATHER KARAMITSOS, SENIOR VICE PRESIDENT/DIRECTOR OF ASSOCIATION BANKING, AMERICAN MOMENTUM BANK

Three Technologies to Enhance Community Association Efficiency and Productivity

N

o one can accuse community association managers or their accounting teams of being lazy. Managing requests from thousands of homeowners in the communities they serve can leave these employees drained and searching for more hours in a day. No computer program or mobile app can actually increase the number of hours in a day. But, three types of technology can significantly increase productivity and decrease stress for community associations managers.

property. What is the magical cure to answering the most common homeowner questions? Live community websites. Websites can provide more than just notification that there will be a community yard sale on Saturday. They can allow owners to view their personal accounts in real time, check the status of work orders they have requested, and view violation letters, including pictures of the violation to be corrected. They can also be used to push information out to owners such as, “The west parking lot will be closed for resurfacing,” or, “Hurricane Irma is expected to impact your community.”

1. COMMUNITY WEBSITE Dealing with homeowner questions is the most time-consuming issue for employees of property management companies. Allowing an owner to self-serve some of the more common questions not only decreases the number of phone calls to the management company but also empowers the owner and instills confidence in the company they have chosen to manage their 14

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Board members can also view financial packages, check account balances, and even approve invoices for their community, no matter what state they are in. Websites can provide a wealth of knowledge to homeowners and board members without them ever having to pick up the phone to call the management company.


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technology continued 2. MOBILE-FRIENDLY, CLOUD-BASED APPS Community association managers, especially portfolio managers, spend a great deal of time at the properties they manage. Without software that’s easy to use on tablets and smartphones, many must make lists of work to complete, then head back to the office for hours of computer time to address them. By utilizing cloud-based technology, many of these tasks can be completed on the spot at the property. The right software apps can give managers the ability to work in the software while in the field. Pictures of violations can be put directly into the app, prompting the violation letter to be sent. Work orders can be closed, sending pictures and confirmation to the owner that the work has been completed. Managers inspecting completed projects, such as landscaping, painting or pressure washing, can approve vendor invoices and close out projects from the app. Mobile-friendly cloud-based apps can save community managers significant time and headaches.

accounting team. This integration is not only a powerful fraud prevention tool but also saves significant time by reconciling every bank account every day. When accounts are reconciled daily, accountants can catch and correct errors or potential fraud long before they receive the monthly bank statements. Integrated software can also push bank statements directly into the software. This gives accountants the ability to start on the monthly financial reports the first business day of the month rather than waiting for paper or e-statements to arrive. And since the accounts are already reconciled, there are no surprises to slow down the monthly process. The right technology can lead to happier community association clients and staff. There are many software applications with a wide range of tools such as those listed above. At American Momentum Bank, we are proud to partner with Cinc Systems to offer management companies state-of the-art, cost-effective, cloud-based technology.

3. INTEGRATED ACCOUNTING SOFTWARE Integrated accounting software means the bank and the software communicate. This integration eliminates steps, prevents fraud and decreases human error for community association managers and their accountants.

Heather J. Karamitsos is Senior Vice President/Director of Association Banking at American Momentum Bank

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and is a state-certified continuing education provider for community association managers. She can be reached at hkaramitsos@americanmomentum.bank or by phone at 239-653-7389.


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disaster preparedness for pets BY LYNNE SADOWSKI, SERVPRO OF SW ORLANDO

Don’t Let Fluffy Get Caught in the Storm!

I

will never forget when I first began my career in emergency water damage restoration. I went into a house that had been severely affected by water damage from a bathroom pipe bursting on the second floor of the home. Puddles of water were bursting through the ceiling of the first floor. Paint was literally melting off of the wall due to drywall being saturated. Floors were buckling and the house was in ruins. It was horrific. There was three inches of standing water in most every room in the house. Electricity had to be turned off to reduce chances of electric shock. Needless to say, with no electricity there was no A/C. It was the middle of July in Florida and the house was ridiculously hot and extremely humid. As I investigated the situation more closely, I put on my rubber boots and worked my way upstairs. I explored the bedrooms first, and then found my way into a small hallway bathroom where I heard a faint, “meow.” There was a tiny cat hiding in the corner of the bathroom, just beside of the toilet, terrified. I held her closely and pet her to calm her down. I immediately addressed my concerns with the owner and through our conversations, discovered that she had planned to leave the cat inside the house over the weekend while she went to a friend’s house. After further discussions, and explanations of the dangers of leaving the cat in the home, I was able to convince her to take the cat with her until she was able to move back into her home. Honestly, had she not taken the cat with her, I would have probably taken her 20

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home with me. The thought of leaving this poor kitty in this home in dangerous conditions was more than I could handle. I was relieved to know that she would be leaving the home with her owner. Sometimes the disaster isn’t just a flooded home due to a pipe breaking upstairs. Natural disasters, such as hurricanes can be devastating for both humans and their pets. We’ve all seen the heartbreaking visuals in the news of a cat clinging to a log floating down a river after a hurricane, or a dog sitting on a roof top in a flooded town. In the case of Hurricane Katrina, where evacuation was mandatory, an estimated 100,000 pets were left behind. Many people were fleeing the area via buses and were not allowed to take their pets. Louisiana SPCA reported that Katrina was responsible for an estimated 70,000 pet deaths throughout the Gulf Coast region. After that devastating storm, thankfully, volunteers from the SPCA and other organizations formed search and rescue teams to help locate missing pets and reunite them with their owners. These search efforts went on for months. Katrina opened our eyes and was a turning point in the history of storms in the United States. Because of this massive, category 5 hurricane that broke levies and left behind a broken city, federal and state laws have changed how they do things. Since Katrina, thirty states have implemented laws which address disaster planning and preparedness for service animals and pets. Several states have policies in place for transportation and accommodations for pets during disaster. Knowing what your local and state government


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disaster preparedness cont. has in place to assist pets during a natural disaster should be part of your hurricane preparedness planning. Just like we have to do our pre-planning and preparation for the people in our family, we must do the same for our pets. Below are two steps you can take to prepare an emergency game plan for your pets in the event of disaster.

#1. PREPARE IN ADVANCE! If your home is not safe for people, it’s not safe for pets either. Pre arrangement of a safe place for your pets is crucial. Do your due diligence prior to the disaster so you are ready at a moment’s notice. If you must evacuate, either before or during the disaster, by having a pre established place to take your furry (or feathered) loved ones will give you peace of mind and make what is already a stressful time, much easier to endure. Create your “pet” list with important addresses, contact names, and phone numbers of people and services that might come in handy during disaster:

• Have a list of family members and friends who could offer a safe haven for your animals before or after the storm.

do and how to do it will help enable you to respond more quickly in any situation. In addition to a first aid kit, you’ll also need your emergency supplies. Just like you have to put together your emergency supplies for the people in your home, you must have your emergency supply kit for little Fluffy and Sparky! Remember to have all of these items ready before disaster strikes. Make sure that in the event of evacuation, you are ready to travel with your pets and all of their supplies. If your pets are horses, birds, or reptiles, they will need extra consideration. As a responsible pet-owner, consider all of your pet’s needs. Here are some basic essentials for most pets. However, be sure to adjust this list to meet the needs of your specific type of pet:

• One gallon of bottled water per pet/per day to last for at least • • • •

• Identify local emergency shelters that allow owners to bring their pets. • Check with your veterinarian to see if they board animals or can recommend a good boarding kennel. • Call around to local motels and hotels and determine what their pet policy is. Have you ever considered taking a course in Pet First Aid? The American Red Cross has an online course and a digital app to teach you things that could help save your furry loved one’s life one day. Identification is crucial at all times for your pet, especially during a disaster. Make sure that your pet has a collar with an ID tag with your name and phone number on it. Having your pet microchipped is a very important step you can take in advance. If for any reason you and your pet get separated, having the microchip makes it easier for your pet to be identified so that the two of you can soon be reunited. Clearly mark your pets name, your name, your phone number, and your address on your pet carrier. Get a rescue alert sticker from the ASPCA to place on your door. If you do end up evacuating the home, and you have the time, be sure to write “evacuated” on the sticker to alert rescue teams that you have removed the pets from the premises.

• • • • • •

14 days Two week’s supply of food Pet carrier and leashes Photocopies of medical records Waterproof bag with 2-week supply of any medications your pet needs Pet feeding dishes and water bowls Liquid dishwashing soap and towel Disposable garbage bags for clean up Disposable litter pan, such as an aluminum pan if you have a cat (and kitty litter for cat owners) Pet toys Recent photos of your pet

While putting together your first aid and supplies kits, keep in mind the daily needs of your pet. Be sure that you have at least a twoweek supply of all the items you would normally need to take care of that pet, as well as a safe way to transport them if necessary. If you have exotic pets or horses, there are special procedures to follow for them as well. Speak with your veterinarian about your particular type of pet, and make sure you have the essentials you need, as well as an evacuation plan in place for those pets, long before the disaster strikes. Preventative measures and a plan of action can save lives of people and animals, alike. Don’t let Fluffy get caught in the storm. Prepare now!

#2. GET AN EMERGENCY SUPPLY KIT! Putting together a first aid kit for your pet is as important as putting together your own first aid kit. Ask your vet what type of supplies that they recommend, and see if they offer an instruction booklet to keep in your pet’s first aid kit as well. Knowing what to 22

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Lynne Sadowski is the Commercial Sales and Marketing Representative for SERVPRO of SW Orlando located at 7575 Kingspointe Parkway, Orlando. For more information, call 407-704-0327 or email lynnes@servpro10856.com.


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welcome new members! BUSINESS PARTNERS American Leak Detection Mr. Joe Wetherington Boral Roofing Heron Home & Outdoor Ms. Rebecca Drinnon J. Fletcher Enterprises d/b/a Trimac Outdoor Mr. Matthew Arriola

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Windham’s Grasshopper Lawn Services, Inc Mrs. Tonya Windham

NATIONAL BUSINESS PARTNER Alloy Home Mr. Phil Lamb

MANAGEMENT COMPANY GrandManors Mr. Jarrett M Tran, AMS, PCAM

Recromax Mr. Robert John Molnar, II

MANAGER MEMBERS

Royal Protection and Security, LLC Mr. David Long

Ms. Sherri Kay Jackson Mr. James L. Peck

St. Moritz Security Services Inc Mr. Jim Littler

Ms. Liza Santiago

TCG Computer Consulting LLC Mrs. Rose Reid

Mr. Christopher Cain Mosaic Services LLC

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Mr. James Armstrong RealManage

VOLUNTEER LEADERS Ms. Maryann Barry Celebration Residential Owners Association Ms. Vanessa Winter Celebration Residential Owners Association Ms. Juanita Velilla Waterford Lakes Community Association

WANT TO JOIN CAI? If you provide products or services to community associations, CAI can give you direct access to thousands of potential customers. Visit caicf.org/resources/ membership for more information.


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bat season BY BENJAMIN ISIP, CMCA, AMS, PRESIDENT, TOWERS PROPERTY MANAGEMENT, INC.

Bats

in the Belfry

D

id you know that there is a “bat season” in Florida? It’s not a hunting season, where you’ll see hunters roaming around at twilight looking for them. It’s a maternity season, where they look for safe places to nest and raise their young. In an urban environment, they will roost inside buildings, find holes in stucco, invade attics, or even fly through open windows. Sometimes, bat nests in a building may not cause any real problems and may be small enough to go unnoticed for years. Other times, they will breed tremendous numbers and become quite a nuisance. Homeowners should not attempt to poison or otherwise exterminate bats themselves. To begin with, bats are considered a threatened species in Florida, whose numbers are dwindling due to urban development of natural habitats where they once lived and consumed many harmful insects. It’s illegal to willfully kill bats in Florida. Also, remember that just like any other animal, a bat may bite to protect itself if threatened. If anyone is bitten by a bat, they need to seek medical attention immediately because the most common way for people to get rabies in the United States is through contact with a bat. Finally, “self help” remedies like extermination or just plugging entry holes are not effective. These cause bats to flee into inaccessible areas, where they may die, and causing further problems in the home. 26

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Each species poses its own bat removal challenge, so trained professionals should be contracted with to handle the issue. Bats are relentless, which is why it can be helpful to hire a professional to not only humanely remove the bats but to examine and repair entry points of your home to eliminate the chance of future bat infestation. A trained specialist will be able to install one-way exclusion devices to allow the bats to safely leave your home before permanent repairs are made to keep them out for good. Because baby bats cannot fly to leave their nest, exclusions cannot be performed during maternity season, which is from April 15th to August 15th. Homeowners should take action right away if they think that they have a bat infestation. The longer that bats roost in a home, the more likely that there will be an odor and accumulation of bat guano. Though there have been no cases of illness due to this in Florida, removing the smell can be costly if bats are left to breed for years.

Benjamin Isip, CMCA, AMS is the President of Towers Property Management, Inc., located at 1320 N. Semoran Blvd., Ste. #100, Orlando, FL 32807. For more information, call 407-730-9872 or visit www.towerspropertymgmt.com.


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got credentials? If you have credentials, you have credibility. More than just letters after your name, CAI credentials identify you as the right professional for the job. They give employers confidence that you have the knowledge, experience and integrity to provide the best possible service to their associations. CAI provides opportunities for industry professionals to fast-track their companies and careers and stand out from the competition. If you hold a CAI credential, you are automatically listed in CAI’s online Directory of Credentialed Professionals, where potential employers and clients can find you—and see that you stand above the rest.

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lake management BY SHANNON JUNIOR, AQUATIC ECOLOGIST, SOLITUDE LAKE MANAGEMENT

New Innovative Solutions in Your Lake Manager’s “Toolbox”

H

erbicides and algaecides have traditionally been used to maintain balanced water quality in lakes and ponds— but wouldn’t it be exciting if there was a new technology or process that could totally revolutionize the way we approach environmental problems in our communities? Industry leaders have long understood that proactive, holistic management strategies are the key to achieve long-term balance in our aquatic environments; however, our toolbox of sustainable solutions has not always grown at the same pace as our knowledge. That’s why we are so excited about recent advances in water quality restoration. Let’s be clear: EPA-registered herbicides and algaecides are generally only used as a last resort solution—but sometimes they are necessary and valuable tools. Just as you might take an antibiotic to recover from an infection, pesticides help your waterbody recover from nuisance and sometimes harmful aquatic weed infestations. Now, new herbicide technologies are optimizing the safe eradication of undesirable plant species with very limited impact on native vegetation, wildlife or recreational activity. These highly-targeted herbicides combine the best features of traditional options to target the unique growth processes in undesirable aquatic weeds and achieve more selective and long-lasting vegetation control. Thanks to their favorable environmental profile, they require 100-1000x lower use rates than traditional herbicides and have been designated by the EPA as a “Reduced Risk” solution that is virtually non-toxic to humans, pets and wildlife. 30

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Reduced Risk herbicides can be highly successful for the management of many species and may provide exceptional multi-season control when applied by specially certified professionals at the appropriate growth stage and dosing rate. Properties suffering from chronic milfoil species, hydrilla, crested floating heart, watershield, parrotfeather, creeping primrose, slender spike rush, yellow floating heart and similar species are excellent candidates for management with these highly-selective, low-impact herbicides.

Before Selective Herbicides

After Selective Herbicides

For any new technology, it is important to evaluate its niche within our “toolbox” and to understand the best fit among the available water quality management strategies. There are many factors to consider when developing a comprehensive aquatic resource management plan, such as the target weed or algae species, the presence of beneficial native vegetation, and the goals and budget


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lake management cont. of the stakeholders. While reduced risk herbicides offer a new and exciting option for our clients with severe nuisance or invasive aquatic weed issues, it’s important to establish long-term control by addressing the true root of the problem: unbalanced water quality. Water quality restoration is one of the most frequent and important challenges that we face as lake and pond managers, and should be a high priority for every waterbody. Poor water quality due to nutrient loading is a constant issue, as runoff containing fertilizers and other pollutants from agricultural farms, suburban lawns and gardens, and urban streets and parking lots drains into lakes, ponds, and stormwater management facilities. Even natural areas can contribute to water quality degradation through the deposition of sediment, leaf debris and other organic matter to our waterways. These pollutants are the ultimate source of nuisance lake and pond weeds, harmful cyanobacteria (blue-green algae) blooms and other complications that impair waterbodies for municipal and recreational uses, and may also make them less habitable for fish and other wildlife. As a property manager or member of a homeowners community, you may have already implemented numerous aquatic management tools such as aeration and nanobubble technology, biological augmentation, and innovative sediment management techniques such as bioengineered shorelines and hydro-raking. Another new technology for the sustainable removal of nutrients and other pollutants is generating excitement within our industry. Similar to activated charcoal, this new technology has highly adsorbent properties that allow it to remove impurities from water. These charcoal-like particles can be placed in large, porous bags in moving water, and the particles will attract and trap nutrients, metals and other pollutants. The bags are then removed from the water when they are full, resulting in the physical elimination of the trapped material from the waterbody. The contents of the bag can be discarded, or better yet, applied to lawns and gardens as a soil amendment for natural fertilization and as a substrate for beneficial microbes to enhance plant growth.

Nutrient Remediation Bags

the management of water resources easier and more sustainable than ever. When implementing any sort of aquatic weed or water quality solution for your waterbody, it’s extremely valuable to consult with an aquatic biologist or ecologist who is on the leading edge for innovative solutions to age-old challenges. Your community members—and your long-term budget—will thank you!

Shannon Junior is an Aquatic Ecologist at SOLitude Lake Management, an industry-leading environmental firm. She specializes in all facets of lake management, with a specific expertise in ecological assessment and water quality restoration. Shannon has Master of Science degree in Environmental Science and Public Policy from George Mason University. This article is the third in

This new technology is most effective in flowing waterbodies so that there is constant circulation of water around the bags for nutrient adsorption. More stagnant basins would benefit from the installation of a fountain or aeration system to move the water and enhance the effectiveness of this method. The number and size of the bags required is also site-specific, and their longevity could be several weeks up to an entire season, depending on the severity of water quality impairment. The increasing problems of anthropogenic and climatological water quality degradation have brought us to a critical time in the aquatic management industry, but new technologies like these are making 32

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a series featuring new break-through technologies that will revolutionize the management of lakes, stormwater ponds, wetlands and fisheries in 2019. Learn more at www.solitudelakemanagement. com/knowledge.


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NEW! Pay with electronic check! Renew online today. It’s easy, convenient, and fast!

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Pay your renewal dues and update your community association board member information in one, quick transaction.

Go to www.caionline.org/myinvoices

Simple, secure, reliable‌ complete your renewal today!

interested in getting more involved? join a caicf committee! If you are interested in getting more involved in the chapter, joining a committee is a great thing to consider. Below are the different committees that we currently have active. Please feel free to contact any of the following committee chairs: CA Day/Trade Show Committee Gina Holbrook Premier Association Management gina.holbrook@premiermgmtcfl.com Chuck Strode Premier Association Management chuck@premiermgmtcfl.com Communications Committee Benjamin Isip Towers Property Management, Inc. ben@towerspropertymgmt.com Education Committee Gary van der Laan Leland Management gvanderlaan@lelandmanagement.com Phil Masi Assured Partners pmasi@assuredptr.com

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Gala Committee Lou Biron Sihle Insurance Group lbiron@sihle.com

Membership Committee Jason Martell Martell & Ozim jmartell@martellandozim.com

Golf Committee Scott Pollock Sentry Management spollock@sentrymgt.com Legislative Committee Lou Biron Sihle Insurance Group lbiron@sihle.com

Jessica Cox Leland Management jcox@lelandmanagement.com

Meet the Managers Committee Chuck Strode Premier Association Management chuck@premiermgmtcfl.com

Social Committee Tara Munoz Your Private Adjustor tara@yourprivateadjuster.com Sunshine Foundation Committee Jennifer Agravat Asphalt Restoration Technology Systems jennifer.agravat@asphaltnews.com


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CAI CENTRAL FLORIDA CHAPTER MEMBERSHIP BENEFITS In addition to the many perks associated with a National CAI Membership, your local Central Florida Chapter offers even more value and engagement to its members:

HOMEOWNER VOLUNTEERS

COMMUNITY MANAGERS

If three members from the same board join the chapter, your first year of membership dues are FREE

CAICF will pay for HALF of your manager tuition fees for required education credits

MANAGEMENT COMPANIES

BUSINESS PARTNERS

Company recognition & networking Maximize business brand opportunities with current & recognition & enjoy exclusive potential clients, as well as face-to-face networking industry-specific business partners opportunities with potential clients

LOCAL CHAPTER EDUCATION AND NETWORKING EVENTS Quarterly Board Certification classes CEU credit hours at specified luncheon events Participation opportunity at the Annual Golf Outing Invitation to the Summer Social & Annual Gala Admission and exclusive perks at one of the best community association tradeshows in Central Florida

Opportunity to attend and speak at panels, Q&A sessions, education classes, and Business Roundtable events Participation & sponsorship opportunities at the Annual Golf Outing Invitation to the Summer Social & Annual Gala Admission, exclusive booth vendor pricing, and sponsorship opportunities at one of the best community association tradeshows in Central Florida

Professional Designations & Certifications Local Professional Management Development Program Classes Quarterly Board Certification classes CEU credit hours at specified luncheon events

ACCESS TO SPECIALIZED COMMUNITY ASSOCIATION SERVICE PROVIDERS Online service directory Personal interaction at monthly events Panels and Q&A sessions

SPONSORSHIP & MARKETING OPPORTUNITIES In addition to brand recognition, sponsors enjoy benefits like a free booth at the trade show, advertising opportunities, first consideration at speaking events, discounted pricing for future sponsorships and events & advertising on the chapter website Inclusion in the Service Directory

INCLUSION IN ONE OF THE LARGEST CHAPTERS IN THE US ENCOMPASSING OVER 7,500 HOA & CONDOMINIUM ASSOCIATIONS IN MARION, VOLUSIA, SEMINOLE, ORANGE, BREVARD, OSCEOLA, POLK, LAKE & SUMTER COUNTIES!

Interested in joining the CAI Central Florida Chapter? For assistance or more information, reach out to the Executive Director by calling 407-850-0106 or e-mailing at exdir@caicf.org. To join now, visit www.caionline.org for membership categories and dues. Prior to joining online you will be prompted to log in or create an account. Membership dues are non-refundable.

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COMMUNITY ASSOCIATION LOANS Valley National Bank understands maintaining property values is important to your Association. That is why we created a flexible and competitive priced package of loan products to assist you with renovations, repairs and insurance premium financing. UNIQUE ADVANTAGES: • Competitive Fixed and Variable Interest Rates • Project Specific Loan Structure • Flexible Payment Terms to Meet Your Goals • Up to 100% Annual Insurance Premium Financing

At Valley National Bank, we can customize a solution to meet your needs. Please contact us for more information. Charissa Eller Vice President Property Management Specialist Phone: 407-581-5426 Cell: 321-315-6275 Email: celler@valleynationalbank.com

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CAI Central Florida | 2nd Quarter 2019 Newsletter  

CAI Central Florida | 2nd Quarter 2019 Newsletter