HAN I MA
ICE
S a da d O P c d
a
SPA DEPARTMENT Spa Reception Area Procedure
Re ba ed e e e a ced a a a da d a df ea e dea f COVID 19.
2020 E
ION
2
Thi doc men i a efe ence fo mea e ha ha e been e ie ed and adap ed o he local con e b SHANTI Wo kplace Heal h & Safe Commi ee, C i i Team and o he ele an akeholde ho a e e pon ible fo heal h- ela ed i e , incl ding admini a ion. The mea e fo m la ed a e ba ed on he g ideline ecommended b he Wo ld Heal h O gani a ion (In e na ional) and he local Mini of Heal h and Wellne .
projec -2020-0811_12-08_PM.jpg
SHANTI MAURICE STANDARD OPERATING PROCEDURE
Page: 4\9
TITLE
SPA RECEPTION AREA PROCEDURE
Creation Date
DEPARTMENT
SPA
Version No
PERSON RESPONSIBLE
SPA MANAGER
Version Date
REF: SPA COV 2 03-06-2020
A
1.0 Objectives The objective of this SOP is to provide guidance on social distancing between guests & staff at the spa reception, to avoid lesser human contact & interaction. At the same time to ensure that the spa reception is sanitized and kept clean as per the cleaning standards.
2.0 Responsibilities Receptionist /Cleaner Responsible to implement all the procedures in the day-to-day operations Assistant Spa Manager Support the Receptionist and Cleaner in the daily process Responsible of control and monitoring of procedure Spa Manager Responsible for the overall implementation of procedures
Prepared by:
SPA MANAGER
Approved by:
Signature:
This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission
TITLE
SPA RECEPTION AREA PROCEDURE
Page: 5 \9
REF: SPA COV2
3.0 Spa Reception Area Procedure
Prepared by:
SPA MANAGER
Approved by:
Signature:
This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission
TITLE
SPA RECEPTION AREA PROCEDURE
Page: 6 \9
REF: SPA COV2
3.1 Spa Reception Cleaning Procedure
Prepared by:
SPA MANAGER
Approved by:
Signature:
This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission
TITLE
Prepared by:
SPA RECEPTION AREA PROCEDURE
SPA MANAGER
Approved by:
Page: 7 \9
REF: SPA COV2
Signature:
This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission
TITLE
SPA RECEPTION AREA PROCEDURE
Page: 8 \9
REF: SPA COV2
3.2 Revised Booking Procedure In view to limit physical contact to guests, we encourage guests to book treatments via: - Shanti Application - Telephone - Advance Booking via email (through Reservation or Spa) - Online booking (on our website) Normal handling practice follows
3.3 Cancellation Policy Once confirmed, it is a binding reservation, charged at the time it is confirmed and Nonrefundable in the event of cancellations or no show.
3.4 Welcoming of Guests by the Receptionist (for Treatment) 1. The use of personal masks is strictly recommended for all Spa employees in accordance with the local regulations 2. The spa receptionist will create a welcome ritual for each arriving guest that includes a warm, 3. moist hand towels which also includes hand sanitizer & our iconic greeting standard ³Namaste´ applies at all times 4. The Spa receptionist to offer hand sanitiser to the guests and take the temperature of the guests 5. The guest will be required to fill in the consultation form 6. Any serious health issue will not qualify the guest for treatment. 7. If no health issue, the Spa receptionist will hand over sanitised locker key to the guests and escort the guest to the changing area 8. After the guest has taken shower, changed to clean bathrobe / disposable underwear & sliper, 9. Guest will come back at the reception to meet therapist
Prepared by:
SPA MANAGER
Approved by:
Signature:
This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission
TITLE
SPA RECEPTION AREA PROCEDURE
Page: 9 \9
REF: SPA COV2
4.0 Distribution General Manager Resident Manager Spa Manager Spa Staff Members
Prepared by:
SPA MANAGER
Approved by:
Signature:
This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission