SHANTI MAURICE STANDARD OPERATING PROCEDURE
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03-06-2020
TITLE
SPA BOOKING PROCEDURE
Creation Date
DEPARTMENT
SPA
Version No
PERSON RESPONSIBLE
SPA MANAGER
Version Date
A
1.0 Objectives To provide guidance on recommended practices for Spa bookings and Pre-Arrivals during enhanced procedures (post COVID-19).
2.0 Definitions Whilst we encourage the use of the SHANTI app (initiated by the FO team upon arrival), scheduling appointments is one of the most critical tasks for the Spa Receptionist. She will require capabilities involving knowledge, common sense and flexibility. Scheduling affects every aspect of the Spa operation and it is vital that we introduce added measures addressing COVID-19. It is recommended to follow these amended guidelines to ensure that the Spa activities run smoothly.
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TITLE
SPA BOOKING PROCEDURE
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3.0 Revised Booking Procedure 3.1 Revised Booking Process Flow
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TITLE
SPA BOOKING PROCEDURE
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4.0 Amended Policies (Post COVID-19) 4.1
Spa Policy Overview
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4.2
SPA BOOKING PROCEDURE
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REF: SPA COV1
Amended Cancellation Policy
IV. ’We have a cancellation policy 24 hours before your scheduled appointment, so please keep this in mind should you wish to cancel or amend your booking.’ V. ‘Should you feel unwell or develop any symptoms within 24 hours of your appointment, the cancellation charge will be waived, as the wellbeing of our guests is our priority. If you are unsure whether to attend your appointment, please call at the Spa so we can advise you.’
4.3
Revised Wording in Confirmation Booking (Major Outline) Dear Guests, We would like you to relax during your visit and immerse yourself into the Spa Experience. For this reason, we have taken extra measures to safeguard our guests prior to arrival. For the safety of our guests and employees, if you or a member of your family has developed any of the following symptoms; Cough, Fever, Breathlessness, Sore Throat, Headaches within the last 7 days, please contact the Spa prior to turning in for your appointment or facility use, so we can obtain further information. As a gentle reminder, if you or any member of your family has recovered from any of those symptoms within the last 14 days, we recommend you to call at the Spa prior to your arrival. If you have any question, please do not hesitate to contact us. We look forward to welcoming you to the Shanti Spa.
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This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission
TITLE
SPA BOOKING PROCEDURE
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REF: SPA COV1
5.0 Symptoms Control Check Prior to Arrival (Within VS Beyond 2 weeks timeframe)
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TITLE
SPA BOOKING PROCEDURE
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REF: SPA COV1
6.0 Distribution General Manager Resident Manager Spa Manager Spa Staff Members
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