SPA COV 12 - SPA TREATMENT HYGIENE STANDARD

HAN I MA

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a O P c

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SPA DEPARTMENT Spa Treatment Hygiene Standards

Re ba ed e e e a ced a a a da d a df ea e dea f COVID 19.

2020 E

ION

12

Thi doc men i a efe ence fo mea e ha ha e been e ie ed and adap ed o he local con e b SHANTI Wo kplace Heal h & Safe Commi ee, C i i Team and o he ele an akeholde ho a e e pon ible fo heal h- ela ed i e , incl ding admini a ion.

The mea e fo m la ed a e ba ed on he g ideline ecommended b he Wo ld Heal h O gani a ion (In e na ional) and he local Mini of Heal h and Wellne .

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SPA SOPs (Post COVID19) TITLE : SPA TREATMENT HYGIENE STANDARDS

DEPARTMENT: SPA

PERSON RESPONSIBLE

Page : 1\5 Creation Date :11|06|20

Version No : A

Ref : SPA COV 3

Version Date: 11|6|20

SPA MANAGER

Policy Index

Page Number

A.

OBJECTIVE ............................................................................................................. 1

B.

BEFORE TREATMENT - CLEANING PROCESS ............................................................... 2

C.

WELCOMING OF GUESTS BY THE THERAPIST (FOR TREATMENT) .................................. 4

D.

AFTER TREATMENT WITH GUEST .............................................................................. 4

E.

AFTER TREATMENT - CLEANING PROCESS ................................................................. 5

A. OBJECTIVE The objective of this SOP is to set out the new hygienic rules to be adopted with the implementation of the new products from our partner

Diversey

and also to be

compliant with the sanitary recommendations. This SOP will outline the main guidelines in terms of health & safety for our spa team members.

Prepared by:

Approved by :

Signature :

This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission

SPA SOPs (Post COVID19) TITLE : SPA TREATMENT HYGIENE STANDARDS

DEPARTMENT: SPA

PERSON RESPONSIBLE

Page : 2\5 Creation Date :11|06|20

Version No : A

Ref : SPA COV 3

Version Date: 11|6|20

SPA MANAGER

B. BEFORE TREATMENT - CLEANING PROCESS 1

Therapist to open the door of the treatment room

2

Therapist needs to have already the cleaning products (Diversey) with her

3

All common touch points like door handles, door knobs, wash basin, switch bold to be sanitised using Suma Dis D4 concentrate

4

Floor to be frequently dry mopped with R2 sanitised using Suma Dis D4.

5

All furniture , in changing area

to be cleaned using Suma Dis D4 with special focus

on all touch points 6

Mirror & Window panes to be cleaned with R3

7

Treatment room | shower handle etc | Hot Cabbie should be cleaned with R2 & disinfected by Suma Dis D4 after each use

Prepared by:

8

Massage Bed to be disinfected with D4

9

Air Freshener should be applied after cleaning with R5

Approved by :

Signature :

This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission

SPA SOPs (Post COVID19) TITLE : SPA TREATMENT HYGIENE STANDARDS

DEPARTMENT: SPA

PERSON RESPONSIBLE

Prepared by:

Page : 3\5 Creation Date :11|06|20

Version No : A

Ref : SPA COV 3

Version Date: 11|6|20

SPA MANAGER

Approved by :

Signature :

This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission

SPA SOPs (Post COVID19) TITLE : SPA TREATMENT HYGIENE STANDARDS

DEPARTMENT: SPA

PERSON RESPONSIBLE

Page : 4\5 Creation Date :11|06|20

Version No : A

Ref : SPA COV 3

Version Date: 11|6|20

SPA MANAGER

C. WELCOMING OF GUESTS BY THE THERAPIST (FOR TREATMENT) 1

The Therapist shall wear disposable gown / mask / hair net / face shield & disposable gloves before undertaking any treatment

2

Therapist to adopt new iconic greeting

3

andard Nama e

4

The therapist shall take the guest with his / her consulation to the cabin The therapist offers sanitiser to the guest to sanitise their hands - once entering the cabin

5

Therapist makes the guest feel comfortable by offering seat in the treatment room

6 7 8 9 10 11 12 13

Therapist to wash their hands (after removing gloves) in front of the guest The therapist will instruct the guest to remove the bathrobe and lie on the bed & will leave the cabin The therapist will re-enter the room when guest is ready for the treatment Feets are being cleaned with hot mist & disinfected with Africology feet spray Therapist will re-wash their wash again Treatment follows Treatment is carried by Therapist without gloves only If the guest feels any discomfort or any symptoms of fever prevails, the therapist needs to cease the treatment and redirect the guest directly to the reception.

D. AFTER TREATMENT WITH GUEST

1

Therapist will wash & sanitise their hands

2

Therapist will kindly ask the guest to have their bathrobes back

3

Therapist will take the guest to the changing room, where the guest may have their shower

4

Therapist will inform the guest to come back at the tea pavilion for the tea ceremony

5

After the tea ceremony, guest settles their bill & therapist & the receptionist bid farewell to the guest.

Prepared by:

Approved by :

Signature :

This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission

SPA SOPs (Post COVID19) TITLE : SPA TREATMENT HYGIENE STANDARDS

DEPARTMENT: SPA

PERSON RESPONSIBLE

Page : 5\5 Creation Date :11|06|20

Version No : A

Ref : SPA COV 3

Version Date: 11|6|20

SPA MANAGER

E. AFTER TREATMENT - CLEANING PROCESS

1

Therapist collects all soiled linen / towels in a bin bag and seal it to be sent to the laundry directly

2

Same shall be stocked in the dirty linen room

3

All common touch points like door handles, door knobs, wash basin, switch bold to be sanitised using Suma Dis D4 concentrate

4

Floor to be frequently dry mopped with R2 sanitised using Suma Dis D4.

5

All furniture , in changing area

to be cleaned using Suma Dis D4 with special focus

on all touch points 6

Mirror & Window panes to be cleaned with R3

7

Treatment room | shower handle etc | Hot Cabbie should be cleaned with R2 & disinfected by Suma Dis D4 after each use

Prepared by:

8

Massage Bed to be disinfected with D4

9

Air Freshener should be applied after cleaning with R5

Approved by :

Signature :

This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission