HAN I MA
S
O
P
FRON
ICE
OFFICE DEPAR MEN Welcome Cocktail Procedure
Re ba ed e e e a ced a a a da d a df ea e dea f COVID 19.
2020 E
ION
8
Thi doc men i a efe ence fo mea e ha ha e been e ie ed and adap ed o he local con e b SHANTI Wo kplace Heal h & Safe Commi ee, Ci i Team and o he ele an akeholde ho a e e pon ible fo heal h- ela ed i e , incl ding admini a ion. The mea e fo m la ed ae ba ed on he g ideline ecommended b he Wo ld Heal h O gani a ion (In e na ional) and he local Mini of Heal h and Wellne .
SHANTI MAURICE STANDARD OPERATING PROCEDURE
Page: 4\15
TITLE
WELCOME COCKTAIL PROCEDURE
Creation Date
DEPARTMENT
FRONT OFFICE
Version No
PERSON RESPONSIBLE
DUTY MANAGER
Version Date
REF: FO COV 8 20-01-2021
A
1.0 Objectives The ensure that the arrival experience is carried out according to the Hotel Standard To ensure that the Welcome Cocktail is being prepared and served in a timely manner To ensure that the Hand towel is being prepared and served in a timely manner
2.0 Responsibilities Receptionist Responsible for the application of the SOP on a daily basis Barman / Dispense Bar Attendant Responsible for the application of the SOP on a daily basis Duty Manager / Guest Relation Manager / Restaurant Manager Implements and Monitors on the application of the procedure at all times
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DUTY MANAGER
Approved by:
Signature:
This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission
TITLE
WELCOME COCKTAIL PROCEDURE
Page: 5 \15
REF: FO COV 8
3.0 Revised Arrival Experience Process
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DUTY MANAGER
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Signature:
This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission
TITLE
WELCOME COCKTAIL PROCEDURE
Page: 6 \15
REF: FO COV 8
4.0 Preparation of Hand Towel Process Hand towel preparation should be done at least 2 hours before guests’ arrival.
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DUTY MANAGER
Approved by:
Signature:
This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission
TITLE
Prepared by:
WELCOME COCKTAIL PROCEDURE
DUTY MANAGER
Approved by:
Page: 7 \15
REF: FO COV 8
Signature:
This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission
TITLE
Prepared by:
WELCOME COCKTAIL PROCEDURE
DUTY MANAGER
Approved by:
Page: 8 \15
REF: FO COV 8
Signature:
This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission
TITLE
WELCOME COCKTAIL PROCEDURE
Page: 9 \15
REF: FO COV 8
5.0 Welcome Cocktail Process 5.1 Preparation of ³Welcome Cocktail´
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DUTY MANAGER
Approved by:
Signature:
This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission
TITLE
Prepared by:
WELCOME COCKTAIL PROCEDURE
DUTY MANAGER
Approved by:
Page: 10 \15
REF: FO COV 8
Signature:
This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission
TITLE
5.3
WELCOME COCKTAIL PROCEDURE
Page: 11 \15
REF: FO COV 8
Setting Up of Welcome Cocktail Tray
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DUTY MANAGER
Approved by:
Signature:
This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission
TITLE
Prepared by:
WELCOME COCKTAIL PROCEDURE
DUTY MANAGER
Approved by:
Page: 12 \15
REF: FO COV 8
Signature:
This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission
TITLE
5.4
WELCOME COCKTAIL PROCEDURE
Page: 13 \15
REF: FO COV 8
Serving of Welcome Cocktail Process
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DUTY MANAGER
Approved by:
Signature:
This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission
TITLE
Prepared by:
WELCOME COCKTAIL PROCEDURE
DUTY MANAGER
Approved by:
Page: 14 \15
REF: FO COV 8
Signature:
This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission
TITLE
WELCOME COCKTAIL PROCEDURE
Page: 15 \15
REF: FO COV 8
6.0 Distribution General Manager Resident Manager Financial Controller Duty Manager Guest Relation Manager
Prepared by:
DUTY MANAGER
Approved by:
Signature:
This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission