SOP - FO COV8 - WELCOME COCKTAIL PROCEDURE

HAN I MA

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OFFICE DEPAR MEN Welcome Cocktail Procedure

Re ba ed e e e a ced a a a da d a df ea e dea f COVID 19.

2020 E

ION

8

Thi doc men i a efe ence fo mea e ha ha e been e ie ed and adap ed o he local con e b SHANTI Wo kplace Heal h & Safe Commi ee, Ci i Team and o he ele an akeholde ho a e e pon ible fo heal h- ela ed i e , incl ding admini a ion. The mea e fo m la ed ae ba ed on he g ideline ecommended b he Wo ld Heal h O gani a ion (In e na ional) and he local Mini of Heal h and Wellne .

SHANTI MAURICE STANDARD OPERATING PROCEDURE

Page: 4\15

TITLE

WELCOME COCKTAIL PROCEDURE

Creation Date

DEPARTMENT

FRONT OFFICE

Version No

PERSON RESPONSIBLE

DUTY MANAGER

Version Date

REF: FO COV 8 20-01-2021

A

1.0 Objectives The ensure that the arrival experience is carried out according to the Hotel Standard To ensure that the Welcome Cocktail is being prepared and served in a timely manner To ensure that the Hand towel is being prepared and served in a timely manner

2.0 Responsibilities Receptionist Responsible for the application of the SOP on a daily basis Barman / Dispense Bar Attendant Responsible for the application of the SOP on a daily basis Duty Manager / Guest Relation Manager / Restaurant Manager Implements and Monitors on the application of the procedure at all times

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DUTY MANAGER

Approved by:

Signature:

This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission

TITLE

WELCOME COCKTAIL PROCEDURE

Page: 5 \15

REF: FO COV 8

3.0 Revised Arrival Experience Process

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DUTY MANAGER

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Signature:

This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission

TITLE

WELCOME COCKTAIL PROCEDURE

Page: 6 \15

REF: FO COV 8

4.0 Preparation of Hand Towel Process Hand towel preparation should be done at least 2 hours before guests’ arrival.

Prepared by:

DUTY MANAGER

Approved by:

Signature:

This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission

TITLE

Prepared by:

WELCOME COCKTAIL PROCEDURE

DUTY MANAGER

Approved by:

Page: 7 \15

REF: FO COV 8

Signature:

This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission

TITLE

Prepared by:

WELCOME COCKTAIL PROCEDURE

DUTY MANAGER

Approved by:

Page: 8 \15

REF: FO COV 8

Signature:

This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission

TITLE

WELCOME COCKTAIL PROCEDURE

Page: 9 \15

REF: FO COV 8

5.0 Welcome Cocktail Process 5.1 Preparation of ³Welcome Cocktail´

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DUTY MANAGER

Approved by:

Signature:

This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission

TITLE

Prepared by:

WELCOME COCKTAIL PROCEDURE

DUTY MANAGER

Approved by:

Page: 10 \15

REF: FO COV 8

Signature:

This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission

TITLE

5.3

WELCOME COCKTAIL PROCEDURE

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REF: FO COV 8

Setting Up of Welcome Cocktail Tray

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DUTY MANAGER

Approved by:

Signature:

This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission

TITLE

Prepared by:

WELCOME COCKTAIL PROCEDURE

DUTY MANAGER

Approved by:

Page: 12 \15

REF: FO COV 8

Signature:

This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission

TITLE

5.4

WELCOME COCKTAIL PROCEDURE

Page: 13 \15

REF: FO COV 8

Serving of Welcome Cocktail Process

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DUTY MANAGER

Approved by:

Signature:

This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission

TITLE

Prepared by:

WELCOME COCKTAIL PROCEDURE

DUTY MANAGER

Approved by:

Page: 14 \15

REF: FO COV 8

Signature:

This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission

TITLE

WELCOME COCKTAIL PROCEDURE

Page: 15 \15

REF: FO COV 8

6.0 Distribution General Manager Resident Manager Financial Controller Duty Manager Guest Relation Manager

Prepared by:

DUTY MANAGER

Approved by:

Signature:

This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission