FO COV 5 - FOREIGN CURRENCY EXCHANGE PROCEDURE

SHANTI MAURICE STANDARD OPERATING PROCEDURE

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REF: FO COV 5

26-05-2020

TITLE

FOREIGN CURRENCY EXCHANGE PROCEDURE

Creation Date

DEPARTMENT

FRONT OFFICE

Version No

PERSON RESPONSIBLE

DUTY MANAGER

Version Date

A

1.0 Definitions The purpose of this best practice is to ensure that all foreign exchanges are done as per required procedure and correct rates are being applied.

To make sure that guests feel most comfort while taking measures of cleanliness, safety, and social distancing.

2.0 Responsibilities Receptionist Responsible for the application of the SOP on a daily basis Duty Manager / Front Office Supervisor Orchestrates the entire sequence and helps wherever required.

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DUTY MANAGER

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This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission

TITLE

FOREIGN CURRENCY EXCHANGE PROCEDURE

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REF: FO COV 5

3.0 Enhanced Hygiene Standard 3.1.1 Cleaning Properties

3.1.2 Cleaning and Disinfection Process

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This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission

TITLE

FOREIGN CURRENCY EXCHANGE PROCEDURE

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REF: FO COV 5

3.1.3 Products Technical Sheet

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TITLE

FOREIGN CURRENCY EXCHANGE PROCEDURE

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REF: FO COV 5

3.1.4 Cleaning Frequency

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TITLE

FOREIGN CURRENCY EXCHANGE PROCEDURE

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REF: FO COV 5

4.0 Foreign Currency Exchange Process 4.1

Foreign Currency Exchange Process Flow

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TITLE

4.2

FOREIGN CURRENCY EXCHANGE PROCEDURE

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Foreign Currency Exchange Procedure

The guest wishes to exchange currency for Mauritian Rupees.

foreign

Receptionist checks the relevance of each bank notes

Current Euro notes

Current US Dollar notes

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This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission

TITLE

FOREIGN CURRENCY EXCHANGE PROCEDURE

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REF: FO COV 5

Current Pound Sterling Notes

Receptionist requests for guest's passport for record keeping and checks in Opera if he / she is a resident guest.

He checks rate of exchange from Opera and makes 2 copies of receipts: - a copy with guest's signature to be attached with foreign currency.

- Guest’s copy.

Receptionist checks currency in money detector.

He signs both foreign currency exchange receipts.

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DUTY MANAGER

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This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission

TITLE

FOREIGN CURRENCY EXCHANGE PROCEDURE

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REF: FO COV 5

He requests the guest to sign the receipts as well and counts the Mauritian rupees before handing over to the guest.

He requests the guest to verify accordingly.

He hands over a copy of the foreign currency exchange receipt in an envelope to the guest.

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DUTY MANAGER

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This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission

TITLE

FOREIGN CURRENCY EXCHANGE PROCEDURE

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REF: FO COV 5

5.0 Distribution General Manager Resident Manager Financial Controller Front Office Manager Duty Manager

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DUTY MANAGER

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This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission