FB COV2 - MEET AND GREET SCENARIO PROCESS

HAN I MA

S

ICE

O

P

FOOD & BE ERAGE DEPAR MEN M

a dG

Re ba ed e e e a ced a a a da d a df ea e dea f COVID 19.

2020 E

ION

Sc

2

a

P c

Thi doc men i a efe ence fo mea e ha ha e been e ie ed and adap ed o he local con e b SHANTI Wo kplace Heal h & Safe Commi ee, C i i Team and o he ele an akeholde ho a e e pon ible fo heal h- ela ed i e , incl ding admini a ion. The mea e fo m la ed a e ba ed on he g ideline ecommended b he Wo ld Heal h O gani a ion (In e na ional) and he local Mini of Heal h and Wellne .

ojec -2020-0814_07-08_AM.j g

SHANTI MAURICE STANDARD OPERATING PROCEDURE

Page: 4\7

TITLE

MEET AND GREET SCENARIO PROCESS - COVID-19

Creation Date

DEPARTMENT

FOOD AND BEVERAGE

Version No

PERSON RESPONSIBLE

F&B MANAGER

Version Date

REF: FB COV 2 14-08-2020

A

1.0 Definitions The new process is shorten from 6-steps process during normal times, to 3-steps process only to allow social distancing rules and to conform to the hygiene and sanitary parameters.

2.0 Responsibilities Waiter Responsible for the observance of the SOP F&B Supervisor Responsible for the observance of the SOP F&B Manager Responsible for the overall implementation of the SOP

Prepared by:

F&B MANAGER

Approved by:

Signature:

This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission

TITLE

MEET AND GREET SCENERIO PROCESS - COVID-19

Page: 5\7

REF: FB COV 2

3.0 The Process 3.1

Process Flow

Prepared by:

F&B MANAGER

Approved by:

Signature:

This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission

TITLE

MEET AND GREET SCENERIO PROCESS - COVID-19

Page: 6\7

REF: FB COV 2

3.1.1 Meet and Greet Process 1. The wearing of mask is mandatory.

2. Social distance of 1 meter should be maintainted during this whole process.

3. Guests are informed by default on arrival that handshake is not allowed anymore due to health and safety reason. However in case a handshake is initiated, politely excuse yourself and proceed with the ÂľNamasteÂś gesture with a courteous bow.

4. Politely remind the guests that due to hygiene reasons protocol handshakes are not favoured.

Prepared by:

F&B MANAGER

Approved by:

Signature:

This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission

TITLE

MEET AND GREET SCENERIO PROCESS - COVID-19

Page: 7\7

REF: FB COV 2

4.0 DISTRIBUTION General Manager Resident Manager Financial Controller F&B Manager Duty Manager

Prepared by:

F&B MANAGER

Approved by:

Signature:

This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission