OPS COV4 - NEW FOOD SERVICE EXPERIENCE POLICY

SHANTI MAURICE RESORT & SPA

COVID-19 CLEANING AND OPERATIONAL POLICY

NEW FOOD SERVICE EXPERIENCE

OPS COV 4

— Meeting hospitality revenue goals while social distancing & adopting stricter hygiene standards

There’s no doubt that COVID-19 severely impacted the hospitality industry. It has made us remodel a new experience for guests so that our warmth and quality service still shine.

Our themes range from a new back-ofhouse operational procedures, the use of technology, new employee programs, new financial management practices, and interactions with suppliers We are confident that the new measures we have implemented will keep our guests reassured that they are enjoying safely their culinary experience while spending time in our Restaurants.

S O C I A L D I S TA N C I N G Ta b l e se tti n g s a n d n u m b e r s o f c o v e rs h a v e b e e n a d j u ste d to ca te r fo r s o c i a l d i s ta n ci n g re str i cti o n s. Se a ts a n d c o v e rs h a ve r e d u ce d a n d fl o o r m a r ki n g s p l a ce d to i n d i c a te s a fe ty b e h a vi o u r.

Total covers: 30 (Stars) 30 (Stars Deck) 30 (Sushi Lounge) 4 x 3 (Fish Market) 11 x 2 (Fish Shack)

FACE

BATH AND BODY

S O C I A L D I S TA N C I N G Ta b l e se tti n g s a n d n u m b e r s o f c o v e rs h a v e b e e n a d j u ste d to ca te r fo r s o c i a l d i sta n ci n g re stri cti o n s. Se a ts a n d c o v e r s h a ve re d u ce d a n d fl o o r ma r ki n g s p l a c e d to i n d i ca te sa fe ty b e h a vi o u r.

Total covers: 42 (Rumshed) 46 (Lakaz Mama) 6 X 4 (Court Yard) 17 (Red Ginger Interior) 12 (Red Ginger Exterior)

FACE

BATH AND BODY

SAFETY WELCOME & PROTOCOL Fr o m th e fi rst ste p o u r g u e sts m a k e i n o u r re sta u r a n ts, a p ro to co l i s v i si b l y i n p l a c e .

Ou r te a m o f m a n a g e rs a re fu l l y tra i n e d o n h o w to fu n cti o n i n o u r re sta u ra n t’s n e w n o r ma l a n d to se n d cl e a r vi si b l e cl u e s th a t sa n i ti za ti o n a n d d i sta n c i n g i s to p - o f- m i n d , su ch a s g l o ve s, ma sk s, fl o o r sti ck e r s to ma i n ta i n d i sta n ce w h i l e sta n d i n g i n l i n e .

We b e l i e v e i n re ta i n i n g o u r c o n s u me r c o n fi d e n ce w i th o p e r a ti o n a l tra n sp a re n cy.

PPE All waiters wear face masks and disposable gloves

Communication Guests are kindly reminded of face mask and social distancing necessity

FACE

BATH AND BODY

HAND HYGIENE Fr o n t-o f- h o u se sa n i ti za ti o n a n d n o - to u c h p r o to c o l s a r e i n te g ra l l y a n d w i d e l y a d o p te d .

N e w a n d e xp a n d e d sa n i ti z a ti o n sta n d a rd s fo r e m p l o ye e s a n d g u e sts a re i n p l a ce .

Hand sanitizers Hand disposable wipes QR Coded menus Displayed menu under plexiglass

FACE

FACE

1

C O N TA C T L E S S M E N U S N e w N o - To u ch Fo o d - Sa fe ty Pr o to c o l s & Se r vi ce s i n cl u d e QR c o d e d me n u s a cc e s si b l e th r o u g h th e R e so rt Fr e e A p p l i ca ti o n .

3

2

H a r d co p y m e n u s a re a va i l a b l e fo r g u e sts' u se a fte r e a ch p a ssa g e to sa n i ti sa ti o n .

1 Menu at entrance, under plexi glass 2 QR Coded Menus on individual tables 3 Sanitisation of hard copy menus 4 SHANTI App for Menu viewing 5 QR Coded Menus on display at Reception

4

5

5

FACE

TA B L E S E T T I N G S Se a l e d p o u ch n o w p ro te cts cu tl e r i e s o n th e ta b l e .

Po r ti o n co n tr o l co n d i m e n ts a r e n o w a d o p te d a n d th e se w i l l b e to p p e d u p u p o n re q u e st.

Al co h o l b a se d sa n i ti ze r c o n ta i n e r a n d s a n i ti zi n g h a n d w i p e s a r e th e n e w n o r m s.

An yth i n g th a t m o re th a n o n e w a i te r to u c h e s w i l l e i th e r b e re g u l a rl y sa n i ti ze d o r r e mo ve d , i n cl u d i n g ch a i rs , b re a d p l a te , p l a ce m a t a n d g l a s se s.

Reduced quantity of sugar, salt and pepper bags.

Individual sanitising dispensers Sealed pouch for cutleries Removal of ower centerpiece Removal of salt and pepper dispensers

FACE

SANITIZING COUNTER Al l C u tl e ri e s a r e cl e a n e d w i th h o t w a te r a n d w h i te vi n e g a r, p o l i sh e d , d ri e d b e fo r e b e i n g i n se r te d i n p a p e r p o u ch e s a n d se a l e d .

A sp e ci a l co u n te r h a s b e e n s e tu p to p r o c e ss w i th th i s sa n i ti s i n g e xe r ci se .

Em p l o ye e s u si n g th i s co u n te r sh o u l d b e ma sk e d , h a n d g l o ve d a n d h a n d sa n i ti se d .

S TA F F C A N T E E N M e a su r e s i n th e C a n te e n h a ve b e e n u n d e r ta ke n to e n a b l e s o c i a l d i sta n c i n g w h i l e h a vi n g to so ci a l l y e a t to g e th e r.

1. Ta b l e s a n d se a ts h a ve b e e n re d u ce d so th a t i t ca n ca te r fo r a m a x im um of 2 0 e m ploy e e s to e a t a t o n e g o .

2. C u tl e r i e s, p l a te s a n d g l a ss w a re a re i n d i vi d u a l l y d i s tr i b u te d o n a tra y to p r e ve n t th e ma n i p u l a ti o n o f i te ms b e tw e e n e mp l o y e e s .

3. Fo o d i s se rve d o n l y b y th e C h e f.

4. D r i n ks a re se r ve d b y C a n te e n a tte n d a n ts o n l y.

5. Fl o o r m a r ki n g s cl e a rl y sh o w th e d i r e cti o n to g o so th a t th e r e i s n o cr i ss- cr o ssi n g .

6. Fl o o r m a r ki n g s a l l o w p ro p e r q u e u i n g ma n n e rs .

BATH AND BODY

SHANTI MAURICE RESORT & SPA

NEW FOOD SERVICE EXPERIENCE www.shantimaurice.com