SOCIAL DISTANCING MEASURES

Enhanced Cleaning Practices - a deeper and expertly cleaning standard in conjunction with Diversey, our chemical provider in all public areas, washrooms and private lodgings. Personal Protective Equipment - our teams have been provided with the relevant PPE in each of the hotel departments. Guests are courteously required to wear face mask in dining areas. New Processes and Training - our staff have been documented with new strict sanitary procedures and trained to adopt them on a daily basis. Coughing, Hygiene and Respiratory Etiquette - New behaviours are adopted to minimise the risk to crosscontamination and infection amongst our team members.

SOCIAL DISTANCING MEASURES

We are continuously undertaking intensive preparations and cleaning procedures to ensure the Resort is in the best possible condition. This is an ongoing process and will be updated along with government announcements, guidelines, and industry best practice. The procedures we are already following and subject to enhancements include practices such as:

Restaurants and Lounge areas follow the social distancing guidelines, restaurants will be open for longer hours if necessary to accommodate all diners whilst ensuring social distancing is practised at all times.

Floor markings at the buffet area ensures food are served by our Chefs only. No food handling is allowed by our guests.

All furniture in our Restaurants, Lobby, Lounges and Meeting Rooms are disinfected every 2 hours. Sanitising Stations: Provision of stations at primary entrances and key high traffic areas (lobby washrooms) are available. Sanitising Gels are available for all guests and team members in all spaces, including the Reception, Business Centre, Restaurants, table seatings, Canteen, Locker rooms, Offices etc. Guests are asked to use their Room Card to have access to their lodging. Pens required for signature / payment purposes are sanitised after use. Dedicated rubbish bins for disposal of used PPE at exit points and staff areas. If a member of staff is requested to enter a bedroom whilst the room is occupied, the team member will be wearing PPE and the guest will be asked to socially distanced. All team members are temperature checked prior to entering the hotel building. Records of temperatures are logged for Health and Safety follow-up. Continuous monitoring of the health of our team members is a daily new normal. Any team member with symptoms or someone in their household who has symptoms will self-isolate in line with WHO guidelines. All our booking channels will follow the same actions, with the hotel reserving the right to ask a guest to isolate if the guest is showing signs and symptoms of COVID-19 for the security and protection of other guests and our team members.

As government guidelines continue to change and develop, we will review, refresh and update our H&S Guidelines within this document. We all look forward to welcoming our guests back to SHANTI in the very near future.

Haje Thurau General Manager