OPS COV6 - HIGH TOUCH POINTS AND CLEANING FREQUENCIES POLICY

Business Centre and Offices Cleaning Frequency

Hand contact Surfaces

Guest hand hygiene

Staff hand hygiene

Frequency

Frequency

Frequency

Outbreak Risk Every 4 hours during the day Normal Risk Disinfect daily

Outbreak Risk Upon Entering / Leaving Normal Risk

Outbreak Risk Every hour during Service

N/A

Normal Risk Twice per shift

Key Touch Points in Business Centre and Offices

A Guest Room Cleaning Frequency

Disinfect hand contact surfaces

Bathroom floor

Frequency

Frequency

Frequency

Frequency

Outbreak Risk Daily

Outbreak Risk Daily

Outbreak Risk Four times per room

Outbreak Risk

Normal Risk Daily

Normal Risk Daily

Normal Risk Twice per room

Normal Risk Normal practice

Staff hand hygiene

Fabric handling

Bogged in room, PPE used

Key Touch Points in Guests' Room

Hotel Entrance - Public Areas Cleaning Frequency

Disinfect hand contact surfaces

Outside Seating

Frequency

Frequency

Outbreak Risk Every 1 hour during the day

Outbreak Risk Every 1 hour during the day

Normal Risk Disinfect Daily

Normal Risk Disinfect Daily

Key Touch Points in Hotel Entrance - Public Areas

Kitchen Cleaning Frequency

Hand contact Surfaces

Deep Cleaning

Staff hand hygiene

Frequency

Frequency

Frequency

Outbreak Risk Every 4 hours during the day Normal Risk Disinfect daily

Outbreak Risk Twice per week

Outbreak Risk Every hour during Service

Normal Risk

Normal Risk Twice per Service

Each Week

Key Touch Points in Business Centre and Offices

Public Restrooms Cleaning Frequency

Fabric Handling

Laundry carts and Work surfaces

Frequency

Frequency

Outbreak Risk Employees wear PPE

Outbreak Risk Disinfect every 4 hours

Normal Risk Normal Practice

Normal Risk Disinfect Daily

Key Touch Points in Public Restrooms

Pool and Whirlpool Cleaning Frequency

Table, Chair Disinfection

Guest hand hygiene

Staff hand hygiene

Towel Handling

Frequency

Frequency

Frequency

Frequency

Outbreak Risk Every 4 hours during the day Normal Risk Disinfect daily

Outbreak Risk Upon Entering / Leaving Normal Risk

Outbreak Risk Every hour during Service

Outbreak Risk Hand hygiene twice and laundry bagged Normal Risk Hand hygiene twice

N/A

Normal Risk Disinfect daily

Key Touch Points in Pool and Whirlpool

Public Restrooms Cleaning Frequency

Disinfect hand contact surfaces

Staff Hand Hygiene

Frequency

Frequency

Outbreak Risk Every 1 hour during the day

Outbreak Risk Four times per bathroom

Normal Risk Disinfect Daily

Normal Risk Twice per Bathroom

Key Touch Points in Public Restrooms

Reception Cleaning Frequency

Disinfect hand contact surfaces

Staff hand hygiene

Guest hand hygiene

Frequency

Frequency

Frequency

Outbreak Risk Every 4 hours

Outbreak Risk Between guests

Outbreak Risk Request per contact

Normal Risk Daily

Normal Risk Twice / Shift

Normal Risk N/A

High Touch Points at Reception

Restaurants, Bars and Buffet Areas Cleaning Frequency

Disinfect hand contact surfaces

Frequency

Guest hand hygiene

Frequency

Staff hand hygiene

Guests' Tables

Frequency

Frequency

Outbreak Risk Outbreak Risk Every hour during Service Upon Seating

Outbreak Risk Every hour during Service

Outbreak Risk Sanitised between Guests

Normal Risk Daily

Normal Risk Twice per shift

Normal Risk Sanitised Daily

Normal Risk N/A

Key Touch Points in Restaurants, Bars and Buffet Areas

Fitness Centre and Spa Cleaning Frequency

Equipment Disinfection

Guest hand hygiene

Frequency Outbreak Risk After every use of guest General Cleaning each hour Normal Risk Disinfect daily

Staff hand hygiene

Towel Handling

Frequency

Frequency

Frequency

Outbreak Risk Upon Entering / Leaving Normal Risk

Outbreak Risk Every hour during Service

Outbreak Risk Hand hygiene twice and laundry bagged Normal Risk Hand hygiene twice

N/A

Normal Risk Disinfect daily

Key Touch Points in Fitness Centre and Spa