SHANTI MAURICE
Standard Operating Procedures HOUSEKEEPING DEPARTMENT External Laundry Procedure
Revision based on the new enhanced sanitary standard to monitor and follow measures dealing with risk of COVID 19.
2020 VERSION
5
This document is a reference for measures that have been reviewed and adapted to the local context by SHANTI’s Workplace Health & Safety Committee, Crisis Team and other relevant stakeholders who are responsible for health-related issues, including administration. The measures formulated are based on the guidelines recommended by the World Health Organisation (International) and the local Ministry of Health and Wellness.
SHANTI MAURICE STANDARD OPERATING PROCEDURE
Page: 4\11
TITLE
EXTERNAL LAUNDRY PROCEDURE
Creation Date
DEPARTMENT
HOUSEKEEPING
Version No
PERSON RESPONSIBLE
HOUSEKEEPING EXECUTIVE
Version Date
REF: HK COV 5 22-05-2020 A
1.0 Definitions To ensure that the hotel linen is properly clean and maintained. The Process of External Laundry includes:
2.0 Responsibilities Laundry Attendant / Laundry Supervisor Responsible to observe all the procedures in the day-to-day operations. Laundry Supervisor / Assistant Executive Housekeeper Support the Laundry Attendant in the daily process Responsible for the observance of the SOP Executive Housekeeper Responsible for the overall implementation of the SOP
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TITLE
EXTERNAL LAUNDRY PROCEDURE
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REF: HK COV 5
3.0 PERSONAL PROTECTIVE EQUIPMENT 3.1
Use of Gloves
3.2
Use of Mask Prepared by:
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TITLE
3.3
EXTERNAL LAUNDRY PROCEDURE
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REF: HK COV 5
Use of Disposable Gown
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TITLE
EXTERNAL LAUNDRY PROCEDURE
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REF: HK COV 5
3.1.1 Wear gown or apron to protect skin or trunk and to prevent soiling of clothing during procedures that are likely to generate splashes or sprays of blood, body fluids, secretions, or excretions. Remove soiled gown as promptly as possible and perform hand hygiene to avoid transfer of microorganisms to other people or environments
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TITLE
EXTERNAL LAUNDRY PROCEDURE
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REF: HK COV 5
4.0 External Laundry For Despatch 4.1
External Laundry For Despatch Process Flow
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TITLE
4.2
EXTERNAL LAUNDRY PROCEDURE
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REF: HK COV 5
Laundry For Despatch Procedure
On receiving soiled linen / clothes the Laundry attendant shall separate the linen / clothes into different categories and place them into separate trolleys.
The Laundry attendant shall remove any torn linen / cloth from the batch before being sent to the laundry supplier. Torn linens / cltohes are repaired / sowned before being delivered.
The Laundry attendant shall account for all linen / clothes received (including torn ones) and record them in the “Soiled Linen Logbook.�
He ensures that each type of linen / cloth is packed into separate batches. Batches are constructed with the same quantity of the same specific type of linen as far as possible.
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TITLE
EXTERNAL LAUNDRY PROCEDURE
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REF: HK COV 5
The Laundry Supervisor fills in the Laundry company’s "Linen Service" invoice with details: - The Hotel code - Actual date that the soiled linen / clothes are being dispatched - Quantity and type of each linen / cloth - Number of batches and any special requests if any He signs at the bottom of the invoice. He fills in the following information in the “Delivered Section” of the supplier’s “Linen Service Control Logbook”: - Date of dispatch - Quantity and type of each linen / cloth - Specific “Linen Service” invoice number He signs the logbook, in the “Delivered By” column.
He requests the supplier to sign in the "Linen Service Control Logbook” for the number of batches being dispatched.
The Supervisor gives the first two copies of the filled in invoice to the supplier. The third copy is kept in the logbook for administration and billing purposes.
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TITLE
EXTERNAL LAUNDRY PROCEDURE
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REF: HK COV 5
5.0 External Laundry Upon Delivery 5.1
External Laundry Upon Delivery Process Flow
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TITLE
5.2
EXTERNAL LAUNDRY PROCEDURE
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REF: HK COV 5
Laundry Upon Delivery Procedure Upon return of the washed / pressed linen / clothes, the Laundry Supervisor compares the details between: "Delivery Invoice - Linen Service,” and the “Linen Service Control Logbook” on: - Hotel name - Linen / Clothes Quantities - Linen / ClothesTypes This is done in the presence of the supplier.
He must also account for any delivery from previous orders placed to the supplier.
The Supervisor checks: - the cleanliness of the linen / clothes, - the quality of pressing and dry-clean, - if they correspond to the articles listed on the "Linen Service Invoice." If there any item found torn / damaged or is missing, the Supervisor will: - note down the details on the original sheet of the “Delivery Invoice” - inform the Housekeeping Executive at once He then can acknowledge receipt of the incoming deliveries by signing on the duplicate of the “Delivery Invoice”. The supplier keeps: - one copy of “Delivery Invoice”
The Supervisor keeps: the
signed
- the Original Delivery Invoice - one copy of the Delivery Invoice
The Supervisor records in the “Linen Service Control Logbook”: - Date of delivery - Quantity and type of each linen / cloth received - Specific “Linen Service” invoice number - Any retained linen / cloth by the Supplier He signs in the ‘Received by’ column and adds details of any returned / retained items in the ‘Remarks’ column
The Original invoice is sent to the Cost Controller. The copy of the invoice is kept at the Laundry department. Prepared by:
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TITLE
5.3
EXTERNAL LAUNDRY PROCEDURE
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REF: HK COV 5
Delivery Check - Sanitary Measures
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TITLE
EXTERNAL LAUNDRY PROCEDURE
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REF: HK COV 5
6.0 DISTRIBUTION General Manager Resident Manager Financial Controller Housekeeping Executive
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