HAN I MA
ICE
Standard Operating Procedures HOUSEKEEPING DEPARTMENT Cleaning and Di infec i n f an Occ ied R m P ced e
Re ba ed e e e a ced a a a da d a df ea e dea f COVID 19.
2020 E
ION
1
Thi doc men i a efe ence fo mea e ha ha e been e ie ed and adap ed o he local con e b SHANTI Wo kplace Heal h & Safe Commi ee, Ci i Team and o he ele an akeholde ho a e e pon ible fo heal h- ela ed i e , incl ding admini a ion. The mea e fo m la ed ae ba ed on he g ideline ecommended b he Wo ld Heal h O gani a ion (In e na ional) and he local Mini of Heal h and Wellne .
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CLEANING AND DISINFECTION OF AN OCCUPIED ROOM
Creation Date
DEPARTMENT
HOUSEKEEPING
Version No
PERSON RESPONSIBLE
EXECUTIVE HOUSEKEEPER
Version Date
REF: HK COV 1 08-05-2020
A
1.0 DEFINITIONS To ensure all occupied rooms are cleaned by following the standard elements of infection control by focussing on the cleaning and disinfection for the key areas of the rooms. To ensure that hand hygiene, surface cleaning, and PPE usage controls on hotel staff is being observed and complied with. The Process of Cleaning Occupied Rooms includes:
2.0 RESPONSIBILITIES Room Attendant Responsible to implement all the procedures in the day-to-day operations of a cleaning of an occupied room in the hotel. Floor Supervisor Support the Room Maid in the daily process Responsible of control and monitoring of procedure Executive Housekeeper Responsible for the overall implementation of procedures Prepared by:
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REF: HK COV 101
3.0 PERSONAL PROTECTIVE EQUIPMENT 3.1
Use of Gloves
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3.2
CLEANING AND DISINFECTION OF AN OCCUPIED ROOM
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REF: HK COV 101
Use of Mask
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3.3
CLEANING AND DISINFECTION OF AN OCCUPIED ROOM
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REF: HK COV 101
Use of Disposable Gown
3.1.1 Wear gown or apron to protect skin or trunk and to prevent soiling of clothing during procedures that are likely to generate splashes or sprays of blood, body fluids, secretions, or excretions. Remove soiled gown as promptly as possible and perform hand hygiene to avoid transfer of microorganisms to other people or environments
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REF: HK COV 101
4.0 Enhanced Cleaning Standard 4.1.1 Cleaning Frequency
4.1.2 Equipment
Carry on box
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Laundry bag
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Disposal bag
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REF: HK COV 101
4.1.3 Cleaning Products Allocation
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REF: HK COV 101
4.1.4 Product Technical Sheet
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REF: HK COV 101
5.0 CLEANING PROCESS 5.1.1 Process Flow Key Points
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REF: HK COV 101
Entering guest room with cleaning kit / caddie / hoover (Refer to SOP Entering guest room)
Is the room DND status?
NO
YES
Do not enter. (Refer to SOP DND room)
Leave the door open
Place the cleaning process banner on the door knob
Inform Supervisor of any maintenance issue
YES
Switch on all lights and check for any maintenance issue
Pull curtain and open blinds
Remove all dirty linen, glasses and empty all bins
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Clean terrace
Spray detergent in toilet bowl
Make the bed
Clean the bedside tables and lamps
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REF: HK COV 101
6.0 PRELIMINARIES 6.1.1 Entering a room
Otherwise knock ³Housekeeping´
a second time
and say:
Knock third time and say ³Housekeeping´. If there is no answer, open the door with the key six inches and announce ³Housekeepin " again.
Slide the door card and enter the room
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REF: HK COV 101
6.1.2 If room DND (Do Not Disturb)
If any occupied room displays DND Light next to the door bell /DND bag, the guest must not be disturbed. Housekeeping visit card must place on the door knob which should be fill. If room still DND at 14:00hrs inform floor supervisor. Floor supervisor requests the guest relation to call up the guest and arrange a convenient time for cleaning. In case there is no response from the guest relation, the floor supervisor should check the guest location ( beach, pool, spa and security) in case the guest has left the resort. In case the guest has left the resort, inform the guest relation and handover to evening supervisor.
6.1.3 Place the cleaning process banner on the door knob
Always place banner on the door knob while cleaning the guest room. Always leave the entrance door open while cleaning guest room.
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REF: HK COV 101
6.1.4 Maintenance issues Inspect the room to locate any maintenance malfunction for repairs / finishing and / or for replacement by checking the following: Entrance door knob Entrance lamp - Wardrobe door - Closet light Hangers - Night lamps Outdoor handle and lock Bathtub taps - Bathtub drain Bathroom sinks - Sink Taps - Sink drains Bathroom lights - Large mirror - Side mirror Toilet flush mechanism Bedroom lights Balcony door Curtains hinge Inform the floor supervisor to remedy the situation. Floor supervisor needs to follow up with maintenance team to solve the issues. Floor supervisor needs to assist the maintenance team in room.
6.1.5 Aerate the room
Draw out the curtains and open blinds to brighten the room. Curtains and blinds should remain open while cleaning the guest room.
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REF: HK COV 101
6.1.6 Spray Detergent in the toilet bowl
Apply the toilet cleaner product in the toilet bowl.
6.1.7 Remove all dirty linens and empty all bins Remove all garbage from the following disposal cans and throw in the black garbage bag. All bins should be cleaned and sanitized: Bathroom garbage bin Toilet metal bin Living room garbage bin Balcony Ashtray
Remove all dirty linens and place in the laundry bag: Bath towels Hand towels Face towels Duvet cover Bed sheet Pillow cases
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REF: HK COV 101
7.1 TERRACE 7.1.1 Terrace Cleaning
Fill in bucket 1/3 full of water Dust the ceiling with broom to remove dust and cobwebs Dust the ceiling light to remove dust and cobwebs Brush off dust from balustrade Wipe balustrade with brown cloth to remove all stains
Brush table and chairs with hand brush Brush linings with toothbrush
Wipe with brown disposable wipe Tap cushions to remove dust
Wipe door and window glass with glass cleaner and disposable wipe
Sweep the floor with broom from inner corner to water evacuation point Apply Multi-purpose detergent in the floor Scrub the floor with floor brush from inner corner to drain Wash and rinse with hot water Use squeegee to push water down the drain Dry the floor with floor cloth Replace box of matches and candle. Sanitize whole touchable surface (chair, table, sunbed, ashtray, candle holder, balustrade, door ) Prepared by:
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REF: HK COV 101
7.2 BEDROOM 7.2.1 Bed Making
Remove the duvet and pillow place them on the chair. If any item found on the bed just fold it and place on the bed.
Check for any stain on the duvet cover, pillow case and bedsheet. If the duvet cover or pillow case or bedsheet has been stained, send back to laundry in a laundry bag and replace with a clean ones.
Put the bed sheet covers on the bed and tuck it in. Ensure that the band well tugged at both sides and square at the extremities. Fold the corners at the far end extremities at in a vertical 90 degrees shape
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REF: HK COV 101
Place the bed cover symmetrically from both sides Fold the corners so as to make a kite shape on both sides
Place the first big pillow close to the headstand distanced equally. Place the second big pillow same distance from the edge of the bed. Align the medium pillow and small pillow to the centre of the big pillow. Replicate same pattern to the second set of pillows.
Place the bed kilt with both sides hanging symmetrically.
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REF: HK COV 101
7.2.2 Cleaning the bed headrest and base
Wipe bed headrest frame with disposable wipes.
Brush the corners at the bed headrest with disposable wipe.
Sanitize whole touchable surfaces.
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REF: HK COV 101
7.2.3 Cleaning the bed side tables
Wipe the furniture with disposable wipe.
Dust and wipe the lamp cover, underneath and stand with disposable wipe.
Wipe outside drawers / shelves with disposable wipe.
Setup as bed side table (left or right) with the following items: A: Room maid card B: Magic Moment Booklet C: Telephone D: Notepad and Pen
Sanitize all teachable surfaces.
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REF: HK COV 101
7.3 LIVING ROOM 7.3.1 Cleaning the TV, Desk, Chairs and Table
Wipe the TV and screen with disposable wipe.
Wipe the table surface and legs with disposable wipe.
Tap the chair cushion to remove dust.
Wipe the chair furniture with disposable wipe.
Arrangement setup brochure rack:
in
A: Room Service Menu B: Guest Directory C: Spa Menu D: Estate Nature Guide E: Information Guide
Sanitize all touchable surfaces
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REF: HK COV 101
7.3.2 Cleaning the sliding doors
Wipe frame linings from top to bottom with disposable glove.
Arrangement Setup: Tuck the curtains (A) in alignment with the sliding doors (B)
Sanitize whole touchable surfaces (door frame and door handle)
7.3.3 Cleaning the window pane and door
Wipe the wooden frame with disposable wipe.
Sanitize all touchable surfaces (door frame and door handle).
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REF: HK COV 101
7.3.4 Cleaning the Minibar cabinet
Spray window cleaner on the table surface and polish with disposable wipe. Wipe the coffee machine with disposable wipe. Wipe the mini-bar furniture with disposable wipe.
Wipe the picture frame with disposable wipe and polish the glass pane with blue window cleaner.
Sanitize all touchable surfaces
7.3.5 Cleaning the Minibar cabinet
To arrange and tidy up the guests¶ belongings.
Do not misplace guests¶ items.
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REF: HK COV 101
7.4 BATHROOM 7.4.1 Cleaning the Shower Cabinet
Rub the walls with the sponge and multi-purpose detergent.
Scrub brass to remove limestone from clogged holes with scourer.
Rub glass door with sponge and multi-purpose detergent. Wash and rinse glass door with hot water. Wipe rubber band lining and glass pane with glass cleaner and squeeze and disposal wipe.
Remove drain filter from floor. Scrub cabin floor with scourer and multi-purpose detergent.
Remove hair and scrub dirt off drain area.
Wash and rise walls and floor with hot water. Dry wall and floor with squeeze and disposable wipe.
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REF: HK COV 101
7.4.2 Cleaning the vanity area
Wipe mirror frame with disposable wipe. Clean the mirror pane with window cleaner and squeeze fromtop to bottom.
Wipe surface and drawers of furniture with disposable wipe. Tap the chair cushion to remove dust. Sanitize the touchable areas (Vanity, drawer and puff) To arrange and tidy up the guest belonging.
7.4.3 Cleaning the wardrobe open closet
Wipe outer parts of safe door with disposable wipe.
Wipe outside of drawers with disposable wipe.
Arrange and tidy up the guestsÂś belongings.
Sanitize the touchable areas (safe door and drawer)
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REF: HK COV 101
7.4.4 Cleaning the bathtub
Wipe clean the wooden blinds with disposable wipe. Scrub the bathtub walls from bottom to top with scourer.
Scrub the brass and drain opening with scourer. Wash and rinse walls from top to bottom with water Wipe dry with disposable wipe.
Sanitize the touchable surfaces.
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REF: HK COV 101
7.4.5 Cleaning the sink area
Polish big mirror with window cleaner and squeeze. Remove the drain filter and scrub to remove dirt and hair with scourer and multi-purpose detergent. Scrub the sink with scourer and multi-purpose detergent. Scrub outline of drain opening to remove all dirt and stains with toothbrush and multipurpose detergent. Scrub brass (taps) with scourer and multi-purpose detergent. Wash and rinse with hot water brass and sink.
Scrub surface of sink area with scourer and multi-purpose detergent. Wash and rise surface with hot water.
Dry & polish brass and surface with disposable wipe.
Wipe furniture with disposable wipe. Sanitize the touchable areas.
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REF: HK COV 101
7.4.6 Cleaning the sink area
Scrub toilet sink with toilet brush
Thoroughly wipe on top and below seat with disposable wipe Wipe exterior of toilet bowl with disposable wipe Flush
Wipe the toilet door and handle with disposable wipe
Sanitize the touchable area
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7.5 CLEANING THE FLOOR 7.5.1 Cleaning the entrance door
Wipe inner door panes from top to bottom with disposable wipe. Wipe frame linings from top to bottom with disposable wipe. Wipe outer door pane from top to bottom with disposable wipe.
Scrub the brass and drain opening with scourer. Wash and rinse walls from top to bottom with water Wipe dry with disposable wipe.
7.5.2 Cleaning the floor surface Vacuum clean the floor from the balcony to the entrance to remove big dirt and dust. Ensure all the areas underneath furniture are clean.
Wipe floor thoroughly with floor cloth to remove stains and small particles.
On leaving the Guest room, make sure all equipment, products and PPEs are removed. Discard the PPE͛s properly in waste bags.
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REF: HK COV 101
DISTRIBUTION 1. 2. 3. 4. 5.
General Manager Resident Manager Financial Controller Houekeeping Executive Duty Manager
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