2) selling and in-door procurance of structural building materials was higher at Lowe's than either Home Depot or Menards, during this researcher's opinion. Adjacent displays for marketing and finding connected required things to accompany the most purchase class was best at Lowe's, worse reception Depot. The self serve yard at Menards for lumber and structural building materials is cumbersome, and therefore the layout continues to be confusing.
3) once it came to planning decks and activity material lists to customers, there perceived to be less facilitate at Menards, however the method in any respect three retailers was cumbersome, even with deck planning software system - used directly by customers and / or provided by in-store personnel. during this researcher's opinion, the notion of parents creating appointments to style decks or feat construction lists behind and solely being given a lump-sum value annoys potential customers.
4) within the carpentry space, Home Depot and Lowe's area unit similar in facilitate and understanding of the customer's desires, but Home Depot appears to answer direct technical queries and perceive lay out and style slightly higher than Lowe's. Menards during this class appears to lag, each from AN assortment and a "friendly, we are able to facilitate you" position. Few designers were aware of gas off gassing specifically because it associated with their lines of carpentry.
5) the foremost knowledgeable sales associates for doors and windows area unit at Menards, then Lowe's, then Home Depot store locator. several technical queries were incorrectly answered by all 3 retailers at each store visited. Fenestration is a region wherever all 3 may use some coaching. solely instock or displayed things were tested during this class.
As a part of this series, the retailers can continue into the longer term, with intermittent articles as they become offered all told departments of all 3 huge Box retailers. The opinions expressed during this article area unit the author's opinions solely and may not be construed as AN endorsement of any distributer.