User guide by sanjay anand

User guide

GoToMeeting® User Guide

Integrated Toll-Free Audio (GoToMeeting Corporate plans only) GoToMeeting Corporate organizers now have the option to host meetings and Webinars with any combination of toll-based, toll-free and VoIP audio. Features like on-screen muting and integrated recording remain the same regardless of which audio option is selected. Note: Integrated toll-free is not available to individual GoToMeeting users at this time.

Integrated toll-free audio is a separate service and has to first be enabled by your company’s GoToMeeting account administrator. While there are no additional fees for toll-based and VoIP audio, additional per-minute charges are incurred for each attendee dialing in with the integrated toll-free audio service. At this time, the toll-free option is only available to callers within the United States. As with existing meetings and Webinars, each session will have a unique toll-free number and access code. If you wish to re-use the same audio options for your meetings, select the Recurring meeting box in the Schedule a meeting window. Note: For any Webinar, meeting or recurring meeting that was scheduled prior to an account’s toll-free integration, the regular toll based conference numbers will automatically be changed if toll-free numbers are added to an already existing meeting or Webinar. It is recommended that you resend the meeting invitation and Webinar confirmation emails to your participants so that they get access to the new numbers. The meeting ID and URL for those meetings and Webinars will not be impacted and the new conference number will be provided to the attendees in the waiting room as well as the Control Panel.

Calculating Toll-Free Minutes Per-minute charges apply to all participants who dial in with the toll-free option. Those who join by regular toll numbers are charged rates based on their own long distance provider. There are no additional charges for those who join a meeting or Webinar with VoIP audio. To minimize billing, any attendee who joins a meeting or Webinar before the organizer starts the event is disconnected after 15 minutes of inactivity. If the meeting or Webinar is cancelled and never started by the organizer, then no charges are incurred. If, however, any organizer from the account joins the event, even if the meeting or Webinar is never actually started, the account is charged for the organizer’s minutes, along with the minutes incurred by any attendees waiting for the event to start. The organizer’s company will be billed separately for toll-free audio by Citrix Online Audio, LLC.