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THE OTTAWA PUBLIC LIBRARY FOUNDATION’S 2009 LITERARY EVENING BRINGING LIKE MINDS TOGETHER FOR A SINGLE CAUSE

The OPL Foundation—opening doors, broadening minds “A library outranks any other thing a community can do to benefit its people.�

No matter what the age, no matter what the background, the Library has touched the lives of Ottawa residents in more ways than you can count. Libraries inspire children to dream, adults to keep learning, everyone to be better. Help us to keep your Library growing by donating to the Ottawa Public Library (OPL) Foundation.

GETTING INVOLVED

Every year, the OPL Foundation holds a themed literary dinner to raise funds for the Library. The event features fantastic food and wonderful authors in an elegant Ottawa venue.

ANDREW CARNEGIE, CARNEGIE LIBRARY FOUNDATION, 1881

WE INVITE YOU TO DONATE TO THE FOUNDATION BY SPONSORING THIS YEAR’S DINNER, EXPLORE THE NORTH.

Here is your opportunity.

02

03

ENRICH YOUR COMMUNITY The Library is one of Ottawa’s most beneficial, wide-reaching services. Here are a few facts and figures from 2007: s ,IBRARY USES s VISITS TO /0, s ITEMS BORROWED s PROGRAMS OFFERED s PROGRAM PARTICIPANTS

Promotional opportunities

★★★★★

★★★★

PRESENTING SPONSOR

GOLD SPONSOR OVER $10,000

SILVER SPONSOR $10,000 – $5,000

★★★

BRONZE SPONSOR $5,000 – $3,000

★★

★

4"$

&OOD !DVERTISING

!UDIO 6IDEO $ESIGN $Ă?COR 0RINTING

Wine, Cocktail 2ECEPTION !UTHORS %NTERTAINMENT $Ă?COR $ESSERT

Name recognition as Presenting Sponsor on all collateral

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Opportunity to address guests from the podium

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s VIRTUAL VISITS

BUILD ON SUCCESS

Acknowledgement from the podium

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Sponsorship profile in OPLF newsletter

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Recognition on OPLF website

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Recognition in OPLF newsletter

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Recognition in all print and media materials

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Recognition on selected event signage

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4HE /0, &OUNDATION S ,ITERARY %VENING 3ERIES HAS MADE HUGE STRIDES IN IMPROVING AND UPGRADING THE ,IBRARY 4HE 3IR *OHN ! -AC$ONALD DINNER WAS OUR MOST SUCCESSFUL EVENT YET 7E RAISED MORE THAN TO HELP RESTORE THE /TTAWA 2OOM AT THE /0, S MAIN BRANCH

BECOME A PILLAR OF THE COMMUNITY 0AST SPONSORS INCLUDE 4$ &INANCIAL 'ROUP THE Ottawa Citizen and #ANADA 0OST "Y PUTTING YOURSELF IN THEIR COMPANY YOU CAN SUPPORT THE GROWTH AND DEVELOPMENT OF OUR ,IBRARY

SPONSORSHIP OPPORTUNITIES

WHY DONATE?

01

TABLE SPONSOR $2,500

SOME FACTS:

33

BRANCHES

2

BOOKMOBILES

2.34

MILLION ITEMS IN COLLECTIONS

70

ONLINE DATABASES

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Program advertisement

&ULL PAGE

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Complimentary reserved seating

TICKETS

2 tickets

2 tickets

2 tickets

2 tickets

456 EMPLOYEES

Personal Insurance

Commercial Insurance

Personal Asset Management

ISSUE 2009 FALL

The Scrivens

Long-term care insurance is important for everyone

by Peter Scrivens, President

N

Perspective

A

year ago, in the fall 2008 newsletter, we featured an article on the critically important topic of long-term care insurance. We’ve decided to re-visit the subject in this newsletter for a couple of reasons. The first is to try to dispel the persistent and erroneous belief by young Canadians that they simply don’t need such coverage, that it’s something they can deal with when they get older. The second is to dispel a similar belief by wealthier Canadians that they don’t need coverage because they have ample resources. As you’ll see in our lead article, neither of those beliefs is correct. We’re happy to report that many of you are getting information about issues like long-term care insurance through our fun and informative “lunch and learn” sessions. Be sure to check the back page for the next two sessions on the schedule. This edition also marks the return of one of your favourite newsletter features, the Scrivens Retrospective. Finally, we present our second client profile in what will be an ongoing series over the next few editions. We share a lot of values with the folks at Frisby Tire, and we’re thrilled that they’ve been both friends and clients for generations.

ot so many years ago, long-term care was viewed as something you could address when you got older. And if you were lucky enough to have some money squirreled away, you might never have to worry about it at all. Fortunately, times have changed. Today, Canadians of all ages and income levels are beginning to realize that making long-term care decisions now is the only way they can adequately secure their future. “That’s a welcome change,” says David Scrivens. “It used to be that people wouldn’t buy insurance when they were healthy, often waiting until it was too late. Now, we’re seeing people in their 40s buying long-term care insurance because they’ve seen what’s happened to their parents, their older relatives and friends.” “The insurance industry has responded,” says David, “reducing the age for long-term insurance coverage to as low as 21. Young people don’t plan to get sick, they don’t plan to have accidents, but the fact is, they do.”

DI=:G MATTERS

savings quickly. Then there are waiting lists and a lack of choice when it comes to facilities. Long-term care insurance provides an income benefit that you can use as you wish should you be unable to care for yourself due to illness or deteriorated mental or physical abilities, whether due to aging or an accident. “It gives you the freedom to choose the kind of care you want,” says David. “With that comes the peace of mind of knowing that you won’t be passing along that financial burden to your loved ones. Also, if you need facility care or home care, having this coverage allows you more options.”

The Scrivens

Kitchen

Squash Pie Credit for this delicious recipe goes to our receptionist, Terry Burchill. Ingredients UÊ UÊ UÊ UÊ UÊ UÊ UÊ UÊ UÊ UÊ UÊ UÊ

To learn more about this important product, please join us for our October “lunch and learn” session (details on the back page of this issue).

Long-term care insurance provides relief in three key areas:

Directions UÊ Cut squash in half lengthwise; remove stem and scoop out seeds. Place the squash, cut side down, on a foil-lined, i`ÊL> }Ê«> °Ê ``ʤÊVÕ«Ê vÊÜ>ÌiÀ°

An end to summer hours

T

he Scrivens Family of Companies is now back to regular hours, from 8 a.m. to 5 p.m. Monday to Friday.

UÊ Cover squash loosely with foil and bake at 400° for 55 minutes, until tender. Allow to cool.

UÊ vÊÞ ÕÊÀiµÕ ÀiÊ>ÃÃ ÃÌ> ViÊv ÀÊ`> ÞÊ activities such as bathing and dressing. UÊ vÊÞ ÕÊ >ÛiÊ>ÊV } Ì ÛiÊ` Ã À`iÀ° UÊ vÊÞ ÕÊÀiµÕ ÀiÊÃÕ«iÀÛ Ã ° Government assistance is available, but it’s not free. In fact, the minimum cost is $15,000 a year. That can diminish your

3 Scrivens Family of Companies 270 MacLaren Street Ottawa, Ontario, Canada K2P 0M3

UÊ Peel and mash squash. Measure out £¤ÊVÕ«ÃÊ vÊ >à i`ÊõÕ>à ° UÊ Reduce oven to 350°.

>CH>9: matters

UÊ Using an electric mixer, beat squash with brown sugar. Add eggs, cream, spices, salt, flour, butter and vanilla. Beat until well blended.

n Cherish that bike n A family success story

UÊ Pour into chilled pie shell and place on middle rack in oven. Bake for 45 to 55 minutes. Serve with whipped cream or ice cream.

n Protect that pump

Send us a favourite recipe and we’ll share it through the Scrivens Kitchen.

1 613-236-9101 1-877-274-8367 6 613-236-0856 T www.scrivens.ca

E:GHDC6A 6HH:I management

Employee fraud hurts company and employees

Companies can protect themselves to some degree with insurance, but many have inadequate coverage. Even those that do have adequate coverage can help themselves by eliminating fraud before it occurs. Here are just a few effective measures: UÊ -VÀii Ê LÊ>«« V> ÌÃÊÌ À Õ} ÞÊLiv ÀiÊ hiring, including checks on criminal history. UÊ > iÊ ÌÊV i>ÀÊÌ ÊÞ ÕÀÊi « ÞiiÃÊÌ >ÌÊÞ ÕÀÊ company has zero tolerance for employee theft of any sort, including taking a long lunch break without approval or leaving early.

UÊ "ÕÌ iÊiÝ>VÌ ÞÊÜ >ÌÊV ÃÌ ÌÕÌiÃÊÊÃÌi> }]Ê and make it clear that stealing will not be tolerated. UÊ ½ÌÊ> ÜÊÞ ÕÀÊV «> Þ½ÃÊw > ViÃÊÌ Ê be handled and controlled by a single individual—separation of duties is critical to eliminating fraud. UÊ Ã `iÀÊÀÕ }Ê ÀÀi}Õ >À ÞÊÃV i`Õ i`Ê surprise audits or having a third party audit your books once a year. UÊ > iÊÃÕÀiÊ> ÊV iµÕiÃ]Ê«ÕÀV >ÃiÊÊ À`iÀÃÊ> `Ê invoices are numbered consecutively, and regularly check for missing documents. UÊ ÃÕÀiÊÌ >ÌÊÞ ÕÀÊ ÃÕÀ> ViÊ« VÞÊÊV ÛiÀÃÊ outside crime, employee theft and computer fraud. For more information, call Ole Jensen at 613-236-9101.

E:GHDC6A insurance Give your sump pump the support it requires

T

he most common—and damaging—insurance claims involve sewer backup and water damage. There are a number of reasons. For example, many neighbourhoods have aging sewers and drainage systems. When homeowners in these areas finish their basements, the potential for problems increases. In response, insurance companies have been forced to tighten the requirements for coverage. By taking a few simple steps, you can increase your level of protection while decreasing the likelihood of having to file a claim. You may wish to install a back-flow valve onto the exterior waste pipe, which acts as a flapper mechanism. If you have a sump pump, make

Why Your World Is About to Get a Whole Lot Smaller, by Jeff Rubin

T

he rising price of oil is going to radically change your life, so get used to it, says controversial economist Jeff Rubin. But Why Your World Is About to Get a Whole Lot Smaller isn’t all gloom and doom. Sure, international travel and long car trips may become luxuries, but the demise of car-clogged roads will make us all healthier. This is a fascinating look at our future by an internationally recognized energy expert. Read a good book lately? Let us know and we’ll tell others about it in Worth Reading.

sure it is well maintained and serviced. An alternate power supply to ensure the pump continues to operate during a power outage is a wise investment. You should also review your Homeowners & Tenants policy for changes or new limits for water damage coverage. All qualifying Scrivens policyholders carry this coverage, and while we’re proud to say we’ve had no claims denied for this type of damage, this may not always be the case. Let us know if you have installed a back-flow valve or alternate power supply. And don’t be surprised if your insurance company asks that you have these installed.

When investing your money, be prepared to ask questions

W

hen investors read about the Bernie Madoff case in the U.S. or the Earl Jones case in Canada, they naturally want to be reassured that their investments are fully protected. Many want to know what additional steps they can or should take to safeguard their financial future. The answer is two words: ASK QUESTIONS! Let’s begin with the basics. Anyone selling mutual funds must be properly registered by their provincial securities commission. Furthermore, the representative’s dealer firm (in our case, FundEX Investments Inc.) must be supervised through either the Mutual Fund Dealers Association of Canada (MFDA) or the Investment Industry Regulatory Organization of Canada. FundEX is supervised through the MFDA. Life insurance agents must be licensed through the Financial Services Commission of Ontario (FSCO). You can check with the securities commissions, MFDA or FSCO to make sure your advisor or firm is registered. At Scrivens Financial Services, we have the proper registrations and certifications both on a corporate and individual level. For more information, I suggest you read the brochure “Protect your money: Avoiding frauds and scams.” You can access it at the Ontario Securities Commission website at www.osc.gov.on.ca. For more information, contact your Scrivens representative at 613-236-9101.

For more information, call Jennifer Falconer at 613-236-9101.

3

Nancy Moulson celebrates her 10th anniversary with us on November 18, 2009. Now an account manager in our Personal Lines Insurance division, Nancy joined our office as a data entry clerk. She is a licensed insurance broker RIBO and is now working on her Customer Service Insurance Professional designation. We’re proud to salute Debbie Blais (second row, far right), wife of employee Stephen Blais, who raised $11,000 at the fourth Annual Weekend to End Breast Cancer.

“Lunch and learn” dates set: On October 21, Wendy Black from Sun Life will be at Scrivens to speak about long-term care insurance. On November 18, Patrick McGarry from Hulse, Playfair & McGarry Funeral Homes will speak about funeral planning. Both will be here from noon to 1 p.m.

Flu shots more important than ever this year

Unlike previous years, many Canadians are likely to require two flu shots this fall—one for seasonal flu and a second for H1N1 or “swine flu.” As always, Ottawa residents can get flu shots from their doctor or at one of the roughly 450 immunization clinics spread throughout the region. Generic Disclaimer (mutual funds only) Commissions, trailing commissions, management fees and expenses all may be associated with mutual fund investments. Please read the simplified prospectus before investing. Mutual funds are not guaranteed and are not covered by the Canada Deposit Insurance Corporation or by any other government deposit insurer. There can be no assurances that the fund will be able to maintain its net asset value per security at a constant amount or that the full amount of your investment in the fund will be returned to you. Fund values change frequently and past performance may not be repeated. Labour Sponsored Funds have tax credits that are subject to certain conditions and are generally subject to recapture, if shares are redeemed within eight years. Personal Opinions & Recommendations Disclaimer The foregoing is for general information purposes only and is the opinion of the writer. This information is not intended to provide specific personalized advice including, without limitation, investment, financial, legal, accounting or tax advice. However, please call Scrivens Family of Companies to discuss your particular circumstances.

Scrivens Family of Companies 270 MacLaren Street, Ottawa ON K2P 0M3

G>H@ management 8DBB:G8>6A insurance

n estimated one-third of Canadian companies have experienced employeerelated crime over the past five years. Whether it’s workplace crime (usually a single, unplanned illegal act) or employee fraud (usually a long-term, planned act), workplace crime can have a devastating effect.

Reading

We welcome comments and suggestions about Family Matters. You can reach us at triley@scrivens.ca or at:

7JH>C:HH MATTERS

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Staff and Stuff

Worth

1 613-236-9101 1-877-274-8367 6 613-236-0856 T www.scrivens.ca

Scrivens thanks the following companies for their services and support.

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Date here, 2009

Visual Identity Guidelines

Corporate Guidelines

Canadian Air Transport Security Authority

Administration canadienne de la sûreté du transport aérien

Administration canadienne Canadian Air Transport de la sûreté du transport aérien Security Authority

Visual Identity Overview

CATSA

Pack Smart

The Logo Page 5

The Logo Page 20

The Pantones Page 7

The Pantones Pages 22 and 26

Pantone 193

The Type Page 11

Process Process Black C at 43% Black C

Pantone 193

Pantone 3935

Pantone 123

Helvetica Neue

Helvetica Neue

Primary typeface for signage and print

The sole option for Pack Smart

Pantone 438

The Type Page 27

ITC New Baskerville Optional serif for long blocks of text

Canadian Air Transport Gill Sans PowerPoint

The Arrow Page 12

Security Authority

Administration canadienne de la sûreté du transport aérien

The Arrow Page 28

Administration canadienne Canadian Air Transport de la sûreté du transport aérien Security Authority

The Federal Identity Program (FIP) Page 9

The Federal Identity Program (FIP) Page 24

How CATSA and Pack Smart fit together The quick reference above illustrates key graphic elements of both the CATSA and Pack Smart visual identities. It gives the big picture view of the similarities and differences between the two identities and shows you which elements comprise each identity. Refer to Sections 1 and 2 of this document for more details on how these elements are applied.

VISUAL IDENTITY OVERVIEW

3

1.1 The CATSA Logo

Plane and Runway Represents the industry in which we work

Symbol Plane, runway, shield, and maple leaf

Shield Represents authority and security

Acronym

Maple Leaf Canadian symbol of pride

Overview The CATSA logo, a defining feature of the organization’s visual identity, is comprised of two elements: the symbol and the acronym. Do not alter these elements or their relationship to each other in any way; they are never to be separated.

Section 1: CATSA

To obtain a copy of the CATSA logo, contact Erika.Mayhew@catsa.gc.ca [LINK].

0.0

SECTION

4

1.1

T H E C AT S A L O G O

5

PAUL YUZYK AWARD for MULTICULTURALISM

cic.gc.ca/paulyuzyk 1-888-77MULTI / 1-888-776-8584

for MULTICULTURALISM

Citizenship and Citoyenneté et Immigration Canada Immigration Canada

PAUL YUZYK AWARD for MULTICULTURALISM

C&I-1041-09-09

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Itchumeiky: Lorers do

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More than 140 co-op programs. Gain real-life experience.

More than 140 co-op programs

BUYING, MAINTAINING AND RENOVATING YOUR HOME Catalogue

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URBAN SERVICES

OUR URBAN SERVICES EXPERTISE

+

» » » » »

Penfolds Koonunga Hill Shiraz Cabernet South Australia

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» »

This Down Under delight for the senses pairs perfectly with CIMA+’s expertise in water treatment and distribution, and environmental management – all values the Fosters vintners uphold and practise in producing their wines.

» » »

Water supply and sewage networks Water treatment facilities Solid waste treatment Design of urban roadways Management and rehabilitation of urban infrastructure Site plan preparation and siteworks design Storm water management, including drainage studies Earthworks and grading (cut and fill) Surveying and geomatics services Coordination with governing authorities

Engineering great taste

Paired with: Beef tenderloin potato martini – basil mashed potatoes topped with melted Oka cheese and carved Alberta beef, drizzled with charred tomato vinaigrette

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Matching food with wine is about constructing flavour experiences. The wine should not overpower the food and vice versa. Plan flavours that support and complement one another. If you’re serving a variety of wines, remember these simple rules to maximize the tasting experience: serve white wine before red, light before heavy, and young before old.

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an invitation… We invite you to join us after the event in our Westin suite to continue our discussions. Cocktails with the CIMA+ partners begin at 7:15 p.m. We hope to see you there.

BUILDING ENGINEERING

The CIMA+ team, your partners in excellence Suite:

Over the past 50 years, CIMA+ has earned an enviable reputation through the successful completion of various institutional, industrial, commercial and residential projects. These have included new constructions, renovations, expansions and retrofits of varying degrees of complexity.

EXPERTISE

DEFINITIONS

Structural engineering

[STRUCTURAL ENGINEERING] n

» Structural design » Building monitoring » Rainwater retention structures

Providing optimum design while

Mechanical engineering

ENGINEERING] n

» » » »

Plumbing and piping

Providing optimum design while

Heating, ventilation and A/C

considering energy consumption,

Fire protection systems

operational concerns and short-

Refrigeration

and long-term cost analysis.

respecting building codes. [MECHANICAL AND ELECTRICAL

Electrical engineering

[LEED®] n

» » » »

Building systems

A third-party certification program

Illumination and lighting

and internationally accepted

Energy consumption

benchmark for the design,

Alarm and security systems

construction and operation of high

Sustainable development (LEED®) Construction management Inspections/Investigations

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Source: www.cagbc.org (May 4, 2008)

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performance green buildings.1

Are you new to Ottawa? The Newcomer Information Centre can help make settling here easier. At the NIC, we provide information and services for newcomers to Canada.

Êtes-vous nouvel arrivant à Ottawa? L’Infocentre du nouvel arrivant peut faciliter votre établissement. En effet, l’INA fournit des renseignements et des services pour les nouveaux arrivants au Canada. 240, rue Catherine Street, Suite/bureau 308

613-238-5462 www.nic-ina.ca Funded by/Subventionné par:

Are you new to Ottawa? The Newcomer Information Centre can help make settling here easier. At the NIC, we provide information and services for newcomers to Canada.

Êtes-vous nouvel arrivant à Ottawa? L’Infocentre du nouvel arrivant peut faciliter votre établissement. En effet, l’INA fournit des renseignements et des services pour les nouveaux arrivants au Canada. 240, rue Catherine Street, Suite/bureau 308 Funded by/Subventionné par:

613-238-5462 www.nic-ina.ca

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Branding your products the Canadian way PASS P ORT FOR THE FOOD AND AGRICULTURE SECTOR

Passport to the world This little book is your guide to making the most of the Canada brand in international markets. Agriculture and Agri-Food Canada collaborated with Canada’s food and agriculture sector to conduct research in global markets and build a brand that capitalizes on our strengths. What did we learn? People trust Canadians and the goodness of our products. They love our clean, natural environment. They see Canada and they think quality and excellence. The Canada brand embraces the attributes at the core of our reputation:

› Commitment › Excellence and quality › Customer focus

› Nature › Trustworthiness

This book will help you to maximize all that Canada represents as you brand your product abroad. Consider it your passport to success.

1

Use this Canada brand passport to: › Strengthen your own brand, by building on the maple leaf and all it stands for.

› Make sure your brand comes through in your products, your people, your promotions.

› Position your brand in international markets.

The Canada brand: › Builds on Canada’s positive image in the world › Can set you apart from the competition. › Implies a promise customers expect you to deliver!

3

YOU ARE INVITED TO… V O U S Ê TES I N V I T É À …

AN EVENING OF NORTHERN-THEMED LITERATURE, CONVERSATION, FOOD, A R T, M U S I C A N D A R T I FA C T S JOIN AWARD-WINNING AUTHORS ELIZABETH HAY AND KEN MCGOOGAN WITH MODERATOR CHARLOTTE GRAY | TUESDAY, NOVEMBER 17, 2009 | THE CANADIAN MUSEUM OF CIVILIZATION

PRESENTED BY THE OTTAWA PUBLIC LIBRARY FOUNDATION Tickets $175 | Information and tickets: Anna Tjepkema at 613 580 2424 x 41315

U N E S O I R É E D E L I T T É RAT U R E , CONVERSATION, METS, ART, MUSIQUE ET ARTEFACTS SUR LE THÈME DU NORD J O I G N E Z L E S A U T E U R S P R I M É S E L I Z A B E T H H AY E T K E N M C G O O G A N AV E C L’ A N I M AT R I C E CHARLOTTE GRAY | LE MARDI 17 NOVEMBRE 2009 | MUSÉE CANADIEN DES CIVILISATIONS

PRÉSENTÉ PAR LA FONDATION DE LA BIBLIOTHÈQUE PUBLIQUE D’OTTAWA Billets 175 $ | Information et billets : Anna Tjepkema au 613 580 2424 poste 41315

WWW.FOUNDATIONOPL.CA

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Flying north on Air Creebec to Chibougamau with Paul Wertman from the Grand Council of the Crees made the transition from southern to northern Quebec a welcome exchange. Paul was instrumental in setting up the award-winning community known as Oujé-Bougoumou. We happened upon each other at the Montreal gate prior to boarding the plane. The hour flight north over boreal forest into Cree lands was the start of an eight-day tour traveling to different locations where elders and notable leaders live. These people all played an important role in shaping the Cree Nation into what it is today.

The James Bay and Northern Quebec Cree have been gordongroup clients for 20 years. I have travelled to the territories in the past and have great memories of being there with my father, who accompanied me on fishing trips to Lac Mistissini with George Blacksmith. I’m here this time as a result of being sponsored by the Grand Council of the Cree to capture history. The Grand Council have engaged us to document (in broadcast quality footage) historical records of each Cree leader’s perspective. We will capture their memories of the time in 1975 when the James Bay and Northern Quebec Agreement was signed. G.C.C.E.I.

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