Failure Case Study: Dunkin’ Donuts and More-Misaligned Positioning Kept the Brand from Forging a Deeper Connection With Consumers
Summary: Dunkin' Donuts, a leading American quick-service restaurant (QSR) brand with worldwide presence, forayed into the Indian market in 2012 in collaboration with Jubilant FoodWorks Limited. Dunkin' Donuts customized its menu to suit the taste buds of young Indian consumers, and the pockets of middle-class households. It also revamped its stores, menu, and positioning to boost sales. However, in spite of store facelifts and a menu revamp, Dunkin' Donuts continued to struggle in the Indian market. Consequently, Dunkin' Donuts refocused its core offering and Jubilant began optimizing store counts and costs. Dunkin' Donuts opened its first branch in India in 2012 under the name Dunkin' Donuts & More, with a more localized and broader menu than its US stores. Despite customizing the menu and revamping its store ambience, the company failed to make any meaningful gains, leading to the closure of about 50% of its stores by 2018. Get Sample Copy of this Report@ https://www.orbisresearch.com/contacts/request-sample/2751267 Key Players: Dunkin' Donuts Dunkin' Brands Group Jubilant FoodWorks Baskin-Robbins Domino's Pizza Mad Over Donuts Krispy Kreme McDonald's KFC Burger King Scope: - Dunkin' Donuts' core offering of doughnuts and coffee was not in sync with the Indian concept of breakfast as Indians are not familiar with the idea of having doughnuts for breakfast. Moreover, out-ofhome breakfast occasions are few and far between in India. - Dunkin' Donuts sidelined its beverages menu to focus only on food items and neglected its lucrative beverages line, which cost the company potential growth. - While its localized menu drove sales, Dunkin' Donuts risked its brand identity as by expanding its menu, thereby losing its core differentiation from other QSRs.
- Multinational QSR brands need to think global and act local in their product positioning strategies, keeping their core brand identity intact while adapting product offerings for local tastes. - Continual investment into market research and customer education is the key to understanding the needs of target consumers in new markets. Make an Inquiry before Buying@ https://www.orbisresearch.com/contacts/enquiry-beforebuying/2751267 Reasons to buy: - Reduce the risk of failure by learning from brands/products that have under-performed: failed innovation can severely impact profit and reputation. - Understand the relevant consumer trends and attitudes that drive and support innovation success so you can tap into what is really impacting the industry. - Gain a broader appreciation of the fast-moving consumer goods industry by gaining insights from both within and outside of your sector. - Access valuable strategic take-outs to help direct future decision-making and inform new product development. Key Points from TOC: 1. Introduction 2. What? 3. Why? 4. Take-Outs 5. Appendix Get More Information about this Report@ https://www.orbisresearch.com/reports/index/failurecase-study-dunkin-donuts-and-more-misaligned-positioning-kept-the-brand-from-forging-a-deeperconnection-with-consumers About Us: Orbis Research (orbisresearch.com) is a single point aid for all your market research requirements. We have vast database of reports from the leading publishers and authors across the globe. We specialize in delivering customized reports as per the requirements of our clients. We have complete information about our publishers and hence are sure about the accuracy of the industries and verticals of their specialization. This helps our clients to map their needs and we produce the perfect required market research study for our clients. Contact Info: Hector Costello
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