ECTS Catalogue 2013

1. Course title Production and Services Management 2. Course code 3. Form of class T006 Lectures, Laboratory, Seminar, 4. Type of course 5. Semester elective 6 6. Number of ECTS credits 7. Level of class 6 intermediate 8. Number of hours per week 9. Number of hours per semester 5 75 10. Language of instruction English 11. Prerequisites Basic knowledge of Marketing and Financial Management.

12. Objectives of the course The aim of this course is to provide the students with a knowledge base on how to develop and run businesses more efficient. During the course the students will be introduced to terms, methods, and current research topics within the field of operation management.

Although the main focus in the course is industry, almost all methods are general and therefore applicable in service trades like the hotel industry, consulting, hospitals, public services etc.

Students will understand the principles and practice of factors which influence the capacity to compete effectively in manufacturing and service operations.

13. Teaching program The Production and Operations Function and the Organisation, Production/Operations Strategy, Planning and Controlling the Operations, Production/Operations Management Production/Operations Management in Manufacturing and Service Environments, Marketing and Product/Service Design, Product/Service: Variety and Value, Quality, Reliability, Product, Service, Operations and Competitive Strategies, Location and Design of the Plant or Facilities, Layout of the Facilities, Equipment Selection, Maintenance of the Facilities and Equipment, Production/Operation Systems Design, Work Measurement, Operations Control: An Introduction, Forecasting, Capacity Management and Operations Scheduling, Manufacturing Planning Case Study, Data Capture and Release, Inventory Management, Manufacturing Planning and Control Systems, Project Management, Resource Allocation - Linear Programming, Purchasing, Despatch.

14. Assessment methods Lecture ? oral examination; seminary participation; laboratory completion of individual project assignments.

15. Recommended reading 1. Gideon Halevi: Handbook of Production Management Methods, Butterworth Heinemann, 2001; 2. Keith Lockyer, Alan Muhlemann, and J.S. Oakland: Production and Operations Management, Financial Times/ Prentice Hall; 3. Donald Waters: Operations Management. Producting Goods and Services Financial Times/ Prentice Hall (now 2th edition); 4. Eliyahu M. Goldratt and Jeff Cox The Goal: A Process of Ongoing Improvement, Gower Publishing Ltd; 5. Chase, Richard B. (2006). Operations management for competitive advantage.

McGraw-Hill/Irwin; 11 edition; 6. David Ray Anderson Dennis J. Sweeney Thomas Arthur Williams (2008): An Introduction to Management Science: Quantitative Approaches to Decision Making, South-Western Educational Publishing.

16. Name and contact information of the lecturer