ORGANIZATIONAL STRUCTURE OPC Directorate Division
The Directorate determines policy consistent with the Agency’s mission to advocate for and protect the interests of DC utility consumers. Sandra Mattavous-Frye, Esq., People’s Counsel Karen Sistrunk, Esq., Deputy People’s Counsel Thaddeus Johnson, Esq., Executive Assistant Phillip Harmon, Policy Analyst
Naunihal Gumer, Account/Rate Case Manager Alya Solomon, Consumer Affairs Liaison
OPC Operations Division
The Operations Division is responsible for fiscal management, editorial functions, assessments, space acquisition and management, procurement, human resources, staff development, benefits administration, and legal matters related to OPC’s daily operations. Eric Scott, Esq., Chief Operations Officer Erica Bright, Administrative Specialist Aniccia Miller, Human Resources Specialist
Erica Jones, Administrative Assistant Frank Scott, Administrative Officer
OPC Technology
Management Information Systems (MIS) is responsible for all aspects of the Office’s computer network and information management. MIS provides staff computer training and support, tools for production of consumer education and outreach materials, maintenance of the Consumer Information Database and other information databases, and equipment and technology upgrades. MIS is responsible for updating and monitoring OPC’s website, www.opc-dc.gov. Anthony Lee, Computer Specialist
Michael Essien, Webmaster/IT Specialist
OPC Consumer Services Division
The Consumer Services Division provides education and outreach to District consumers. Consumer Services staff provides assistance and representation to individual consumers in disputes with utility companies. The Division also provides assistance and resources to the Consumer Utility Board (CUB) and other community, civic and consumer organizations. A Litigation Division staff attorney advises the consumer complaints staff to determine whether legal action should be taken. This function helps OPC identify trends and provides a basis for determining the need for a policy shift or legal action. Laurence Jones, Interim Manager Melanie Deggins, Consumer Outreach Specialist Jean Gross-Bethel, Consumer Outreach Specialist Abigail Marcus-Garvie, Consumer Outreach Specialist Christopher Sellers, Administrative Assistant
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Silvia Garrick, Consumer Outreach Specialist Linda Jefferson, Senior Consumer Outreach Specialist Cheryl Morse, Consumer Outreach Specialist