Property Management Real Estate Solutions
Members of Onthehouse Holdings Ltd.
Property Management
The Power of One With almost half of all real estate agencies in Australia as clients, the aggregation of these four businesses into one dynamic entity means that our clients can now leverage the advantages that this brings, including access to and usage of a range of products that provide functionality to cover all aspects of running a modern real estate office. As a client, this means you no longer need to subscribe to multiple service providers and will benefit from an increased product range with increasing levels of integration and a single point of contact. At Onthehouse Solutions, we are committed to providing the best source of information, resources and cutting edge solutions for real estate agents, consumers and complementary industries. As a “one stop shop”, Onthehouse Solutions enables you to: • Save Time • Save Money
OnlineAgent
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LiveAgent Inspections
AGENT
MONEY
TIME
A typical real estate office has five main business functions: Property Management, Sales Management, Web Solutions, Marketing and Administration.
Property Management
Sales Management
Web Solutions
Marketing
Administration
Free Listings
Claim Your Sold
Property
Local Area Experts
Online Training
Corporate
Property Profile Reports
1 on 1 + Classroom Training
Comparative Market Analysis
Other Technical Consulting Services
Market Watch Reports
Business Partner Network
LiveAgent Inspections
AGENT
Holiday Management
SMS
Commercial Management
onthehouse DATA TOOLS
MANAGER
MOBILEWEBSITE
MOBILEAGENT
onthehouse DATA TOOLS
Seamless Implementation of Services
CustomPRO
OnlineAgent
onthehouse DATA TOOLS
Property Management
The Benefits of Onthehouse Solutions
Specialist Support Services Team
onthehouse DATA TOOLS
Benefits include One stop shop
Mobile solutions
Back office, trust, CRM and web solutions
Centralised, specialist support team
Enhanced content and reporting
Further technical consulting services (when needed)
Caters for small offices to large group chains
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Property Management
Console is the leading provider of real estate software solutions, delivering software to more than 3,400 agencies across Australia and New Zealand. Console’s large range of software solutions allows agents the ability to manage the entire sales and property management process including trust accounting, marketing for rent roll growth and relationship building ensuring that at every step you deliver quality service that achieves customer satisfaction. All of Console’s real estate software solutions are built, maintained and supported in-house, which means clients can enjoy extensive direct and ongoing support via phone, email and web. Console has been a Microsoft Gold Certified PartnerTM since 2003.
Innovative. Seamless. Centralised. PortPlus web based software systems have been built and designed specifically for the real estate industry by people who know the day-to-day needs of agents. That’s why PortPlus is the first choice for 1,300 real estate offices across Australia and New Zealand. The PortPlus online products provide an enhanced content driven sales management and customer relationship management solution emphasising ease of use and mobility. The product offering is focused on the sales agent and designed to increase their effectiveness in winning listings and closing the sale by matching prospective buyers with potential properties. Business analytical and reporting tools are available to the business owner to track and reward high performing agents and offices. Through PortPlus, clients can also access custom-built websites and eMarketing solutions.
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Property Management
The Property Management Product Range
GatewayLive helps manage the entire property management process including trust accounting, marketing for rent roll growth, customer relationship management and business intelligence.
OnlineAgent
OnlineAgent
OnlineAgent gives landlords and tenants the ability to view information on their rental property. They can view, search and download the details they need, from their own home or office computer.
LiveAgent Inspections LiveAgent allows property agents the ability to perform inspections and other related tasks on iPhone and iPad devices, and wirelessly synchronise it back to the GatewayLive database.
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Property Management
GatewayLive is a fully integrated real estate software solution, helping you manage the entire property management process including trust accounting, marketing for rent roll growth, customer relationship management and business intelligence.
Trust Accounting Providing you the full range of trust accounting features, including the ability to record, reprint, export and filter all your transactions within the database.
Customer Relationship Management (CRM) A fully integrated CRM system incorporating contact management, action tracking and shared calendars. The system provides the ability to store client and prospect information, in an office wide database, enabling you to track contact history and activate action plans.
Smart Document Integration Automatically capture incoming and outgoing communications as you print documents, send emails or SMS. Store any document or image against any file for easy retrieval and tracking, becoming your central database for all activities.
Maintenance Workflows Track, record and control the entire maintenance process from the first report of a maintenance request, through to generating work orders and paying the supplier invoice.
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Giving you the tools to communicate to your clients and prospects, including emails, window cards, newsletters, reports, formatting tools and brochures.
Reporting and Intelligence Tools
Property Management
Marketing and Communication Tools
Easily access the information in your database to help you run your business, including key statistics, graphs and charts, customisable views, custom reports and database design options.
Easy To Use Following similar design principals to Microsoft Outlook, GatewayLive simplifies complex tasks with wizards, automated action plans, forms and letter templates, marketing and reporting.
Holiday Property Management Offering a large range of holiday features including a graphical booking calendar, arrival management, departure and cleaning tools, and deposit tracking.
Commercial Property Management Covering a large range of commercial features including recurring invoices, budgeting tools, variance reports, tenancy schedules and emailing invoices and statements.
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Property Management
OnlineSMS gives you the power to communicate with prospects and clients efficiently and cost effectively via personalised SMS messages to their mobile phones. OnlineSMS will save your business both time and money, and has complete integration into GatewayLive.
Easily create professional property presentations. ShowReel uses the property information in your GatewayLive real estate software database to create presentations to showcase your sale and rental properties on screens in your office.
GatewayLive Sales Management allows an agency to manage the entire sales process from appraisal to trust accounting. Designed as a management tool that maximises sales opportunities and centralises key data.
Fully Integrated System GatewayLive Sales Management can be fully integrated with GatewayLive Property Management to form a complete real estate system to run your entire business.
Marketing and Communication Tools GatewayLive Sales Management provides a wide range of customised Marketing and Communication tools. Advertise your properties and track advertising spend, create property brochures and listing reports, plus much more.
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OnlineAgent enables clients access to copies of statements, or to enquire about the progress of activities at their property. This can increase the efficiency of your property department and ensure clients are kept informed.
OnlineAgent
Tenants
Tradespeople
Tenants can access:
Tradespeople can access:
Rent arrears.
Their contact and account details.
Rent review and lease dates. Upcoming inspections. Current property maintenance requests. Information on the locality, such as local shops, parks, hospitals and train stations.
Details of active and completed maintenance tasks. Submit quotations and invoices and download their statements.
Property Management
OnlineAgent
Owners Owners can access: Details about each of their rental properties, such as maintenance and inspections. Download copies of their statements. View investment property details.
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Property Management
LiveAgent Inspections LiveAgent lets property managers perform inspections and other related tasks wherever they are using an iPhone or iPad, and wirelessly synchronise it back to the GatewayLive database at the office. LiveAgent is specifically designed for property managers, and will drastically improve the efficiency of your entire property management team. LiveAgent Inspections is currently available on iPhone and now iPad. Simple to set up, LiveAgent is FREE to download from the Apple App store.
Inspection Lists
Map Inspections
Property Details
Room Inspections
View all of your inspections for the day. You can also see your future inspections and keep track of your entire week.
Locate each of your inspections using the Map function. Saving you valuable time.
LiveAgent allows you quick and easy access to all property information such as tenant & owner details and lease information.
Each room is clearly listed. Use the comments field to record comments with auto text. Create and update images as you go.
The same great features of LiveAgent iPhone are also available for iPads.
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Complete Integration with GatewayLive Sales Management
Standard and custom property management reports
Residential property management
Sales trust accounting
Customer Relationship Management (CRM) • Contact management • Action tracking
Group productivity tools • Calendar and tasks • Group templates, mail merge, email merge and SMS merge
Customisable views • Specific record filtering and sorting
Complete Outlook integration • Inbox, Contacts, Appointments and Tasks
Automatic bank integration • Tenant direct debit • Bank and payment card interface • EFT payments
Smart document integration • Attach multiple images and floor plans • Drag-and-drop document attachment • Attach invoices to statements
Pay your invoices by scanning the barcode
Inspections and maintenance
Commercial property management
Profile and record-based security
Marketing your listings • Rental property listing reports • Matching properties to contacts
Advanced commercial property management • Recurring invoices • Detailed financial reporting
Database design and customisation
Invoice attachments for email owner statements
Synchronise with LiveAgent Inspections
Expert content library of letters and forms
Multiple trust accounts in one database
Expert content library of automated action plans
Property portal uploading
Business intelligence tools and reports
Holiday property management • Bookings and deposits • Arrivals, departures and cleaning • Booking calendar
Complete integration with other Console applications • OnlineAgent • ShowReel • OnlineSMS • LiveAgent App
Property Management
Key Features
OnlineAgent Owners
Tradespeople
• View investment property details • See information on property inspections and maintenance tasks • Download monthly statements
• View monthly statements • Manage details of quotations • View and manage job details
Tenants • View rental property details, including rent arrears, rent review and lease dates
• See dates of property inspections • Submit requests for property maintenance
LiveAgent Inspections Use state-specific templates compliant with local regulations
Take property and room photos
Complete Entry, Exit and Routine condition inspections onsite using the templates you are familiar with from GatewayLive
View related property information stored in GatewayLive including owner and tenant names, lease information and key numbers
View your upcoming inspections by time and date
Safely send all information back to your GatewayLive database, over either Wi-Fi or 3G
Type comments with auto-text assistance
See your inspections pin-pointed on a map
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Members of Onthehouse Holdings Ltd.
Sales Service
1300 131 311
sales@onthehouse.com.au
Brisbane Level 9, 348 Edward Street Brisbane QLD 4000
Melbourne Level 11, 460 Bourke Sreet Melbourne VIC 3000
Sydney Level 8, 1 Elizabeth Plaza North Sydney NSW 2060
Auckland Level 7, 203 Queen Street Auckland, New Zealand 1010
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