SCAN & ANSWER A FEW SIMPLE QUESTIONS, GET ENTERED INTO A MONTHLY DRAWING FOR A
VALID CREDIT CARD
FILE: Customers must provide a valid credit card number for which the account holder has given the resort permission to automatically charge for any outstanding balance.
NO REFUNDS OR CREDITS FOR ANY REASON: We do not give rent refunds or credits for early departures, changes during your stay, or when a free amenity is temporarily closed or undergoing repairs.
CHECK-IN/CHECK-OUT: Check-in is at 3:00pm, and check-out is at NOON. If you are checking in after 8pm, you will need to call the front office during business hours on that same day at 281-426- 6919. A representative will take your credit card payment over the phone, assign you a specific site number, and give you directions on how you can get your gate card(s) to open the gate (whether by a lock box or by an afterhours employee). If you need to CHECK OUT early before our office opens at 8am, please put all resort gate cards and parking tags that you have in an envelope or Ziploc® bag and drop it into the comment box located next to the front door of the office. Be sure to write your name, site number, and check-out time and date on the envelope or Ziploc® bag. Any deposits will automatically go back to the credit card on your account within 14 days. Leaving the resort without properly checking out will result in automatic forfeiture of all refunds and deposits.
AUTOMATIC RENEWALS: If you are a weekly or monthly customer, your account will automatically be renewed unless you inform us of any changes (by phone call, email, or written letter) before noon on your due date. Management reserves the right to cease your automatic renewal at any time for any reason.
HOLD DEPOSITS: A credit card number is required to guarantee a non-specified site. We typically accept hold deposits on premium RV sites no earlier than one month prior to your arrival date if our occupancy rate reaches 90% - OR - no earlier than 3 days prior if we are at 95% capacity. Deposits to hold a spot are as follow: RV Site (Daily) = 20% of your total rent; RV Site (Weekly) = $100; RV Site (Monthly) = $150; Cabin (Daily) = $50; Cabin (Weekly) =$100; Clubhouse = $150. For monthly RV customers, your hold deposit will go towards your power deposit when you move in. In all other cases, hold deposits will be applied to other deposits, which will be applied to your balance when you check out. If you cancel your reservation at least 30 days BEFORE your scheduled check-in date, you are entitled to a full refund minus a $10 processing fee. Cancellations less than 30 days before your arrival date will result in forfeiture of your “hold deposit.” If you fail to show up on your reservation date you will lose your deposit and any payments you’ve already made. ADDITIONAL COSTS: Each RV site is limited to two adults, two children, two pets, and two vehicles (all must be registered with the office). Costs for extras start out at $8/day, $25/wk, and $50/mo. Please see the Cottage Rate Sheet for the limit on the number of people and parking spaces per cottage. Costs for extras are $10/day or $40/wk. All cottages prohibit pets except numbers 501, 502, and 702, which are only allowed one small pet with written approval from management. The pet fee is $15 per day or $50 per week. There is a $250 pet deposit. Failure to notify us of the correct number of people, pets, and vehicles associated with your site or reservation is reason for eviction/ ejection with forfeiture of the remainder of your rent and any deposits. Please update us with any changes to your site or account as soon as possible or you may be backcharged for the entire duration of your stay. No pets allowed in non-pet designated cottages, clubhouse, or pool area ($250 fine imposed on violators).
COTTAGES/CLUBHOUSE/STORAGE UNIT/STORAGE PARKING/SPA SITES: Customers agree to follow all rules posted in these facilities and on all pertaining agreement forms (Cottage Rental Agreement, Clubhouse Rental Agreement, Storage Unit/ Storage Parking Rental Agreement, Spa Site Rental Agreement, and Pool Rental Agreement). There is NO smoking allowed in the cottages, clubhouse, or pool area ($250 fine imposed on violators).
CUSTOMERS/GUESTS RESPONSIBILITIES: Customers / Guests are responsible for the actions of all their family members, pets, and visitors. Customers are responsible for the payment of all outstanding charges and fines for resort rule violations as well as damages to Resort property incurred by the customer, his or her family members, party, and visitors. Customers/ Guests are responsible for the payment for any missing, lost, or stolen property belonging to the resort.
LATE PAYMENTS/PRO-RATING: Please note your due date. It’s not our responsibility to notify you when payments are due. A $5.00 per day late fee applies to all late payments and outstanding balances of $25 or more. Notifying us you’ll be late or making partial payments does not exempt you from late fees or stop the ejection/ eviction process. We reserve the right to auto-bill (w/$5 auto-bill fee) all late and unresponsive customers. Management will unplug an RV, lock electric meters/ breaker boxes/ faucets, tow or boot any RV/vehicles, or lock a storage unit in an attempt to collect a debt.
VIOLATIONS: If you violate a resort rule, policy, or agreement, you may face additional fines and/ or be evicted with forfeiture of any deposits and remaining balance.
MITIGATION OF PROBLEMS/ARBITRATION CLAUSE: If a problem arises with the facility or site you are using, you must allow adequate time for the resort to fix the problem by first notifying a staff member as soon as possible. If calling after hours, please dial 832-782-8708 or leave a message with the front desk at 281-426-6919. If you’ve already contacted the front office and have given on-site staff members adequate time to mitigate a problem, but it remains unresolved, you may email your case to customerservice@sjriverfrontrvresort.com. You must allow sufficient time for an investigation to be conducted and for a representative to respond back to you. In the event of a customer-initiated dispute between the customer and SJ Resort, it is hereby agreed that the dispute shall be referred to a specific USA&M office for arbitration. See the complete Customer Service Agreement for details.
San Jacinto Riverfront RV Resort Guidelines
To ensure a pleasant stay, we ask that all customers, guests, and visitors follow the resort’s rules and regulations. For the most updated and complete list of
Summarized versions are printed on this brochure for your convenience. Your visit and usage of resort services and amenities is contingent on your agreement to abide by all resort rules, regulations, and policies.
GENERAL: Follow all posted rules as well as the 15 mph speed limit. • All bicycles, golf carts, and vehicles driven on the resort will need lights on to ride at night. • Only modern, well maintained RVs are allowed. • No tent camping. • Theft or property damage of ANY kind will not be tolerated. • Open fires must be in a fire pit, grill, or other approved container. • Firearms and other weapons are prohibited without management’s approval. No BB Guns, pellet guns, rifles, or any kind of dart guns allowed. • Motor scooters, mini bikes, 4-wheelers, skateboards, hoverboards, ripboards, razor boards, rip sticks and dirt bikes are prohibited. Off-road riding of any vehicle, drones, or motorized toys is strictly prohibited. • The consumption of alcohol is prohibited except in a site or cottage you are staying at.
• No smoking allowed inside any resort buildings or facilities, within 15 feet of all resort building entrances, in the gated pool areas, or anywhere else signs are posted. • Some guests work nights and are sleeping during the day. No excessively loud noises, loud music, or disturbances at ANY TIME. Absolute quiet time is from 10pm to 6am. • Appropriate attire required to enter front office and other common areas. All UTVs and golf carts require Proof of Insurance. All outdoor patio canopies must be taken down by 9am. You will be responsible for any damages to park or other camper’s property(s). We are not responsible for sewer hoses or TV cables or water hoses left in grassy areas at RV sites that are damaged by lawn service. We do not allow tiki torches or floater balloons. We do not allow pallets for steps nor do we allow concrete blocks as jacks for support for RVs.
AMENITIES: Park amenities and events are for resort customers, guests, and limited visitors only. • Clubhouse use for private events is by appointment only. • Please use amenities at your own risk. • There are NO refunds for free amenities that are temporarily closed, undergoing repairs, or no longer offered.
CABLE/DirecTV: We may offer free cable TV access for RV sites and free DirecTV for Cottages. The channels (including our Showtime channels #16 & #17) provided have no parental control systems so please monitor your child’s television viewing as some shows contain explicit material not suitable for children. New customers may have to reset their TVs to “cable” mode instead of “antenna,” then “scan” for new channels.
CHILDREN: Children should be supervised at all times. No children outside after the resort’s 9pm CURFEW unless accompanied by adult. NO unsupervised children under the age of 14 are allowed in the bathhouses, pool, gym, clubhouse, at the river, on the pier, or anywhere else where signs indicate so. Absolutely no children under 18 years old allowed in Infinity/Adult Pool.
CLUTTER/DECOR: Keep our resort neat and tidy by doing your part to clean up your mess at your site and in common areas. • No clotheslines, canopies, storage sheds, upright refrigerators/ freezers, skirting, excessive number of items, or any other sort of unsightly clutter. • Major mechanical repairs and non-working or junk vehicles are not permitted on an RV site. • Consider renting a Climate-Controlled Storage Unit or Parking Space to store your belongings or extra vehicles. • No chalk drawings allowed on concrete at sites, roadways, or any other areas. • Decor must be non-offensive, season-appropriate, and in good condition. No swings or any items in resort trees. No electrical decorations or any decoations on the spa or spa structure allowed. No outside skirtings on RV allowed nor are screen rooms allowed outside. No cable spools allowed at sites.
DISCLAIMERS: The resort and its employees are not responsible for loss, damage, injury or claim for damages to property or campers due to fire, theft, accidents, natural or any other causes. • Please lock up all your valuables. • The customer, his/ her family, and all guests accept usage and other privileges contingent on his/ her understanding to hereby release San Jacinto Riverfront RV Resort, its officers and employees of all liability for loss or damage to property or death or injury arising out of his/ her use of all campground facilities and amenities.
ELECTRIC METERS/UTILITIES: • The intended use of each electrical meter is for ONE RV only and one plug at a time. • Do not modify, tamper with, or lock resort utilities. • A $100 replacement fee will be imposed on tenants whose meter rings and locks are found to be broken or tampered with after moving in. • If the resort has reasons to suspect a meter reading is inaccurate, we reserve the right to use previous readings to make estimations. • Do not share your utilities with another customer, or use another site’s utilities/ amenities without management’s written approval.
GARBAGE: Garbage dumpsters are conveniently located near the entrance and are for household garbage only. Not allowed to leave garbage outside of RV. It needs to be disposed of in front dumpsters tied securely in garbage bags.
GRASS/LANDSCAPE: Do not place any items on the grass that would slow or prevent the mowing process at your site. • All RV customers MUST COVER and ELEVATE their hoses and utility lines; the resort will not be responsible for damage caused during mowing. • Mowers may skip sites with too much clutter; or they may move your belongings off the grass if they get in their way. • If you prefer to do your own mowing or landscaping at your site, please notify resort staffers. • Patios, gazebos and any other grass covering or grass altering items are not permitted without permission from management (existing patio stones or bricks must remain at their current site when you move out).
PARKING: Do not park in vacant sites, on the grass, or block any roadway. • No overnight parking allowed near fishing pier/ clubhouse/ restrooms/ front office, and other common areas without written approval from management. Vehicles parked in unauthorized places may get cited or towed at the owner’s expense. • Parking in an empty site will require payment of our daily rate for the use of the site. Additional parking for extra vehicles is available at the resort for a nominal fee. • ALL CUSTOMERS/ GUESTS MUST PROPERLY DISPLAY A PARKING TAG AT ALL TIMES IN THE RESORT. SEE OFFICE FOR A PARKING TAG. • Additional parking is available for $8.00 a day; longer vehicles are $10.00 to $20.00 a day. • If you cannot fit your vehicles in your site due to extra length or any reason, then you must park in overflow spaces at additional cost. Please ask front office to assign you a spot.
PROPANE: We offer propane refills each day from 1:30 pm until sunset if weather permits. You may drop off your tank at the front office and we can fill it that day or the next day.
VISITORS: All new visitors must register/ sign-in at the front office. • Visitors need to park within the boundaries of the site they are visiting. • Visitors must be accompanied by a customer when using resort amenities (Limit 1 visitor vehicle per site at a time). For larger gatherings, please consider renting the clubhouse.
PETS: Please leash and pick up after your pets. • We do not tolerate vicious or loud animals or pet abuse and neglect. • Pets are not allowed to be outside alone under any circumstances. Owner must be outside with pets and they must have access to water. Pets are not to be left outside overnight or unattended for prolonged periods in extreme weather or temperatures. • Employees must be able to read RV meters without pets interfering. • In case of power outage, emergency, theft, accidents, or maintenance work done at site, SJ Resort and its employees will not be liable for pets’ safety, injury, or loss while inside or outside your RV. • Customers and guests must be in control of their pets at all times when they are outside. Use of pet-designated areas is at your own risk.
SWIMMING/POOLS: No swimming allowed in the river. • Swimming pools are usually open from 10am to 8pm during late spring to early fall. No person under the age of 18 is allowed inside the gate of the adult pool or the adult pool bathroom. Be advised that there is no lifeguard on duty.
WASHING RVs/VENDORS: Customers may wash their RV at their site or hire an authorized service company. All vendors must be pre-registered and approved by management before entering resort.
MAIL: USPS usually delivers mail to us by 4:45 pm Monday – Saturday. Here is how your incoming mail should be addressed: YOUR FULL NAME, 540 S. Main, YOUR SITE #, Highlands, TX 77562. Mail without a current customer’s name or site number will be returned to the post office. Former customers, who moved out and want their mail forwarded to a new address, will need to apply at the post office. We receive packages as a courtesy, but are not responsible for lost packages/deliveries. Management reserves the right to change or cease this service for any customer, at any time, and for any reason.
Wi-Fi POLICY: While the resort offers free Wi-Fi throughout our resort, we do not guarantee that all spots will get a signal. Customers may also bring their laptops to our library for a stronger signal. Do not download movies or play online games as this will slow the network for everyone. You may get knocked off our signal for using too much bandwidth. We highly recommend each customer purchase their own private “air cards” or Wi-Fi service for a more secure, faster, and reliable signal.
COTTAGES/CLUBHOUSE/STORAGE UNIT/STORAGE PARKING/SPA SITES: We do not allow candles or incense inside or outside the cottages.
If you are inconvenienced by anyone who fails to respect Resort policies, or otherwise engages in disorderly or inappropriate behavior, please let us know so that we can take measures necessary to ensure you have a pleasant stay. Your cooperation is appreciated.
