Omer Masica 423 Bostwick Lane • Gaithersburg, MD 20878 • (301) 3259575 • Omasica@gmail.com EDUCATION Robert H. Smith School of Business University of Maryland, College Park, MD B.S in International Business Major G PA 3.806 GPA 3.188
Anticipated May 2010
EXPERIENCE
Potomac Garage Solutions of Baltimore Baltimore, MD Manager • • • • •
Arrange meetings and discuss sales packages to improve clients’ home and garage based on customers vision Handle customer service and ensured client satisfaction through exceeding the customers needs and expectations Oversee the daytoday operations, including marketing, finance, sales management, and customer service Collaborated in the design of the current software and database used throughout the entire company Manage all book keeping, payroll and daytoday accounting related jobs
Yael Designs – Gaithersburg, MD Account Manager for the Washington Metropolitan Area
• • • •
August 2006 – August 2009
Process orders in my assigned region and saw success with a 98% satisfaction Consult with store managers about store needs to maintain strong relationships with customers and retained 100% return rate Customize orders to collaborate with certain products in order to provide highest opportunity of success for the stores Sell jewelry to retail stores
Potomac Garage Solutions (headquarters) Rockville, MD Warehouse Manager/ Installer • • • • •
June 2005 September 2005
Assigned six other employees jobs and roles during shift Maintained the customer area of the store Responded to customer inquires to ensure highest customer satisfaction
Haagen Dazs Rockville, MD Assistant Manager •
May 2006 August 2006
Supervised eight employees at the warehouse Reduced theft and loss down by 90% as a result of taking inventory twice a day Accepted shipments from suppliers and prepared materials for the next job Arranged warehouse to increase efficiency by 50% Assisted in the installation of the garage systems
Starbucks Potomac, MD Shift Supervisor • • •
July 2008 – May 2009
Managed a team of 10 employees at any given time
June 2002 May 2005
• •
Assisted with customers needs directly, and resolved any problems Severed as store manager in manager’s absence