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W
E HAPPEN TO be located in North Omaha, but when North Omaha or South Omaha or West Omaha succeeds, the whole city succeeds,” says Carmen Tapio, owner of North End Teleservices. “We’re in business to serve our employees, our clients, and the greater good of the community.” The call center opened in 2015 with the goal of bringing jobs to North Omaha.Three years later, an economic impact study found that North End Teleservices had brought 10.4 million dollars of direct economic benefits to the city in 2018 as of August that year. Tapio is proud of her staff. “We’re not just do-gooders with kind hearts; we’re fiercely competitive. The service delivery from our call center is better than any other call center that I’ve been blessed to lead and operate in my 30-plus years in the industry,” she says. “Our employees feel that this is a family, and they’re as invested in the business as I am. We raise the integrity of the role and help people to understand that their work makes a direct contribution to customer satisfaction and customer retention.” NORTH END TELESERVICES 1500 N. 24TH ST. OMAHA, NE 68110 402.934.5724 NORTHENDTELESERVICES.COM
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