40 | B2B MAGAZINE · 2020
VOLUME 20 · ISSUE 1
“JIM SMITH WAS ALWAYS A LEADER THAT LOOKED AT CONTINUOUS IMPROVEMENT. HE LED OPPD’S CUSTOMER EXPERIENCE PROCESS CHANGES IN HIS LAST LEADERSHIP ROLE AT OPPD. IT IS NO SURPRISE THAT HE NOW TAKES THOSE SAME SKILL-SETS TO A STATEWIDE LEVEL.” -Tim Burke