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1. Explain the concept of lead and lag indicators. How would the development of lead and lag indicators link to the development of a robust and effective quality strategy? This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.
2. Explain the concept of the cost of quality model and then link your explanation to how quality can be defined by organizations. What are some advantages and disadvantages of the cost of quality model? This answer must be in your own words— significant cut and paste from the text or other sources is not acceptable.
3. Define benchmarking. Identify the three major types of benchmarking, discuss their purposes, and provide examples. Be specific in your response. This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.
4. Explain the concept of mistake proofing. How can mistake proofing be used to ensure that the proper corrective and preventive actions (relative to problem solving) have been taken, and that those actions were effective? This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.
5. Explain the concept of control charts. Link your answer to how control charts can be used to understand if suppliers are in control of the processes in which they produce components. This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.
6. Explain the concept of quality function deployment. Link your answer to how QFD can be used to understand if suppliers are in control of the processes in which they produce components. This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.
7. Given our study of quality over the past 7 weeks, what value have you found relative to the study of quality? How have your views on quality developed over the course of our study? What have been the two outcomes from this course that you will be able to apply personally or professionally? Be sure to explain why. This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.