BUSINESS Engaging Your Workforce
Coaching & Developing Employees
A highly engaged workforce results in less turnover, better customer service and increased profits. Gain strategies for engaging and motivating employees to foster new ideas and identify solutions in the workplace. Learn about motivation, teamwork and the stages of teamwork. Course code: MGR 324 Kel: Mar 20, Fri, 8:30 a.m. – 3 p.m. Ver: Feb 26, Wed, 9 a.m. – 3:30 p.m.
Coaching employees builds stronger relationships between managers and their team members. Through coaching, employees are supported in developing the skills they require to reach organizational goals and strategic objectives. This course provides learners with strategies they can use to ensure their employees are engaged in their own personal growth resulting in a positive impact on the organization. Course code: MGR 373 Kel: Apr 24, Fri, 8:30 a.m. – 3 p.m. Ver: Apr 1, Wed, 9 a.m. – 3:30 p.m.
Communicating Beyond the Basics Communication is a key component in successful workplaces. Learn how to build respectful and productive relationships with staff and customers. Learn how you communicate, the challenges in communicating effectively and how to improve your listening skills. Develop a methodology to plan for any changes you would like to make. Course code: MGR 325 Kel: Mar 27, Fri, 8:30 a.m. – 3 p.m. Ver: Mar 4, Wed, 9 a.m. – 3:30 p.m.
Managing Conflict Conflict arises in all workplaces and as a leader you need to know how to manage it. How we respond and deal with conflict defines the result. This course allows you to see the connections between responses and actions and then identify shifts you can make to build better relationships. Gain strategies for dealing with difficult people, having difficult conversations and providing meaningful feedback. Course code: MGR 326 Kel: Apr 3, Fri, 8:30 a.m. – 3 p.m. Ver: Mar 11, Wed, 9 a.m. – 3:30 p.m.
Goal Setting and Time Management Gain a methodology to tie all of your objectives and aspirations into a planned approach and match your resources and timelines with your goals. Learn how to use your time effectively to keep you feeling motivated and prevent you from feeling overwhelmed. The planning and goal setting strategies provided in this course ensure the time you invest results in solid and measurable results. Course code: MGR 327 Kel: Apr 17, Fri, 8:30 a.m. – 3 p.m. Ver: Mar 18, Wed, 9 a.m. – 3:30 p.m.
Change Management Change is inevitable and not always easy. The goal of this course is to inspire you to lead during times of change by expanding your knowledge, skills and strategies that lead to successful change management. Explore reasons for change and factors that influence this process. You will also discuss the impact of change on innovation. Course code: MGR 416 Kel: May 1, Fri, 8:30 a.m. – 3 p.m. Ver: Mar 25, Wed, 9 a.m. – 3:30 p.m.
LEADERSHIP SERIES – ADVANCED Discover advanced tools and techniques to influence, motivate, inspire and lead your team to its full potential. This new series targets the skills that a leader needs to hone in order to shift themselves, their careers and their teams to the next level. From working on yourself by developing your social and emotional intelligence to finding creative ways to tackle complex issues and problems, you will discover what an ethical leader does and what you can do to develop a positive workplace culture. These are the courses you need to be the best leader you can possibly be. Tuition per course: $149 + materials + GST
Leading from Within Research suggests that successful leaders understand that to lead others, you must start with yourself. During this highly reflective and enlightening session, participants will cultivate an intimate understanding of the key components of developing greater personal mastery as well as enhancing the opportunity to internalize and generate an action plan for the four pillars of self-leadership. Course code: MGR 425 Kel: Mar 12, Thu, 8:30 a.m. – 3 p.m. Pen: Jan 16, Thu, 8:30 a.m. – 3:30 p.m. Ver: Apr 8, Wed, 9 a.m. – 3:30 p.m.
Emotional and Social Intelligence Emotional Intelligence and Social Intelligence (EQ and SQ) are the capacity to recognize and effectively manage emotions in ourselves and with others and how they increase our ability to make good decisions, build relationships, deal with stress, and cope with change. In this intriguing and engaging session, participants will develop a deeper understanding of these concepts and how to further develop these competencies to achieve greater success at work and at home. Course code: MGR 426 Kel: Mar 19, Thu, 8:30 a.m. – 3 p.m. Pen: Jan 23, Thu, 8:30 a.m. – 3:30 p.m. Ver: Apr 22, Wed, 9 a.m. – 3:30 p.m.
okanagan.bc.ca/cs
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