S TAT E O F T H E I N D U S T RY
READ THE FULL INTERVIEW ONLINE AT oemoffhighway.com/21173657
A Shift in Business Operations Brings New Opportunities
responses submitted by Kevin Pung, Chief Customer Officer, Waytek Inc.
The shift to more digital and online interactions has brought about new ways of reaching customers and improving efficiencies. Impacts of COVID-19 What have been some of the biggest challenges your company, and the industry as a whole, has faced due to the COVID-19 pandemic? The three biggest challenges we faced were moving our office staff to a workfrom-home environment, maintaining our warehousing operations in a man-
ner which would keep our employees safe and still allow us to meet customer needs, and maintaining acceptable inventory levels while managing the supply chain disruptions associated with plant closures due to COVID-19 as it spread across the globe.
How has your company worked to overcome these challenges? Within 2 weeks we were able to move our office staff out of the building. This included providing access to the phone and computer system which allowed us to continue to serve our customers at the same proficiency as we did while located within the build-
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