We ship normally within 24 HOURS after receiving payment. Shipping takes 3- 5 business days though errors and delays do occur. Please do not make arrangements with your contractor for installation until you have received the product, verified quantity and color. The distributor assumes no liability for contractor cost for errors or delays in product delivery. Due to the weight of the product shipping is expensive and a cost that can not be recovered so we highly recommend ordering a sample in advance of purchases to avoid unnecessary returns.
Returns and Refunds The option to return your merchandise if you are not satisfied is available. Returns must be made within 15 days of receipt of material. To qualify for a refund you must contact us at 1-888-8484537 and request an RMA number. For all returns there is a 35% restocking fee. This charge is to cover the cost of shipping, repackaging and restocking the merchandise. You are responsible for the shipping charges back to Design For Less on returned merchandise. Your refund is based on the merchandise being returned in the original packaging and in good condition. When you return merchandise damage in transit can occur if the tiles are not packaged properly of if the cartons are damaged in transit. Please ensure that all returns are packaged properly to avoid damage. If the original carton is compromised from the initial transit, repackaging is acceptable and recommended. Refunds are based on merchandise being returned in new condition. If tiles are damaged by the shipper during the return transit, we will refund you, less the amount of damaged tiles. It is your responsibility to file claims against the shipper for any tiles damaged during return and your claim may be compromised if the shipper inspects the damage and determines the product was not packaged properly. There are no options for returns or refunds for installed products. Please inspect your tiles upon arrival to verify that you have received the correct product, quantity, color and that there is no damage. We will be unable to process a claim for any damages if the damage is not reported immediately.
Damaged Materials Although we make every effort to avoid damage and provide premium packaging, damage sometimes occurs. Any damage done in the original transit is subject to the shipper’s claim procedures and is not the distributor’s responsibility. Because we will be unable to process a claim for any damages if the damage is not reported immediately, it is critical that you open and inspect all material immediately. If damage has occurred we will happily replace the damaged material. The shipper may require an inspection of the damage so you will be required to hold onto the broken tiles and original boxes for 5 business days.
International Shipments Shipments outside the U.S.A. may be subject to tariffs, duties, value added tax (VAT), etc. 
These costs are your responsibility