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4th Regional Training Course

Negotiation and Cross-Sector Cooperation for Good Water Governance 16-20 October 2011 Amman - Jordan Organized by Arab Countries Water Utilities Association (ACWUA) GIZ - MENA WANT Program


Imprint Negotiation and cross-sector cooperation for good water governance ACWUA 4th Regional Training Course 16-20 October 2011, Amman – Jordan

Organized by Arab Countries Water Utilities Association (ACWUA) GIZ – German International Cooperation MENA WANT Human capacity development program On behalf of Bundesministerium für wirtschaftliche Zusammenarbeit und Entwicklung BMZ

Report Compiled by Jamal Al Salah, with contribution from Mohammed T. Obidallah, Mostafa Biad, Khalid Tahri

GIZ Program manager Dr. Thomas Petermann, GIZ Bonn, Germany Andrea Notz, GIZ Berlin, Germany Program website: www.mena-want.net

ACWUA Secretariat Eng. Khaldon Khashman, Secretary General, Amman, Jordan Eng. Mustafa Nasereddin, Programme Manager, Amman, Jordan www.acua.org


4th Regional Training Course Negotiation and cross-sector cooperation for good water governance 16-20 October 2011 Amman - Jordan

4th Regional Training Course P

P

Negotiation and cross-sector cooperation for Good water governance 16-20 October 2011 Amman - Jordan Organized by Arab Countries Water Utilities Association (ACWUA) GIZ – German International Cooperation

Training Team Jamal Al Salah - Jordan Khalid Tahri – Morocco Mohammed T. Obidallah – Palestine Mostafa Biad - Morocco

With inputs from the TOT Trainer and GIZ program manger Gundula Kreis, Germany Thomas Petermann, Germany

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Table of Content List of Abbreviations ..................................................................................................................................... 5 List of Attachments......................................................................................... Error! Bookmark not defined. Executive Summary ...................................................................................................................................... 6 Objectives of the Course .............................................................................................................................. 7 Methodology ................................................................................................................................................ 7 Techniques and working tools applied ......................................................................................................... 8 Field Trip ....................................................................................................................................................... 9 Day One Sunday 16/10/2011 ....................................................................................................................... 9 Day Two Monday 17/10/2011.................................................................................................................... 13 Stakeholders matrix and Wenn Diagram Stakeholders matrix and Wenn Diagram .................................. 22 Day Three Tuesday 18/10/2011 ................................................................................................................. 16 Day Four Wednesday 19/10/2011 ............................................................................................................. 17 Day Five Thursday 20/10/2011 .................................................................................................................. 23 Comments/ Notes ...................................................................................................................................... 28 Annexes .......................................................................................................... Error! Bookmark not defined. Annex 1: Workshop Evaluation as made by the participants..................................................................... 30 Annex 1 : list of Participants ....................................................................................................................... 34 Annex 2 : working program ........................................................................................................................ 36 Annex 3 : Photos ......................................................................................................................................... 41 Group work – preparation of the case studies – Egypt Case ......................... Error! Bookmark not defined. Morocco Case ................................................................................................. Error! Bookmark not defined. Presentation of Case studies - IraqCase ........................................................ Error! Bookmark not defined.


4th Regional Training Course Negotiation and cross-sector cooperation for good water governance 16-20 October 2011 Amman - Jordan

List of Abbreviations ACWUA GIZ IWRM MENA PALA RSCN

Arab Countries Water Utilities Association Deutsche Gesellschaft f端r Internationale Zusammenarbeit (German International Cooperation) Integrated Water Resource Management Middle East and North Africa Participatory and Adults Learning Approach Royal Society for Conservation of Nature

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Executive Summary The MENA region is suffering of water scarcity and low water management performance in different shapes and conditions, and obviously beside the lack of resources there has been identified relative gap at managerial level. GIZ in current time and the Former InWEnt in cooperation with ACWUA dedicated capacity building programs for the MENA region; designed and carried several capacity building programs, of which this fourth regional training is taking place in Amman from 16 to 20 October 2011. A total of 32 participants from nine countries (Algeria, Egypt, Iraq, Jordan, Morocco, Palestine, Saudi Arabia, Tunis and Yemen) attended the course; some participants have participated in previous sessions of the regional training. The training course was officially launched by Eng. Khaldon Khashman ACWUA Secretary General, and Dr. Thomas Petermann senior project manager at the GIZ- Germany. Eng. Khashman in his opening speech reviewed the ACWUA strategies and programs; the carried and the planned activities and the future objective and the impact on the regional water situation, asking the participants to take the opportunity to benefit from the training course and work to implement the learnings in their national institutions and daily work. Dr. Thomas Petermann in his presentation, made an introduction to the GIZ MENA water program(s) and activities, followed by an over view on the role of cross-sector cooperation and coordination for good water governance, and the background of this training course and the preparation of the trainers in Germany, closing his presentation by inviting the participants to actively participate and discuss all issues to make the benefit and to apply the learning in their national organizations. The training course covered several issues with relevance to conflict management (conflict analysis, conflict mapping, stakeholder's analysis, Wenn Diagram, Negotiation strategy and other important topics. The main methodology was as usual, the PALA approach, supporting the mutual learning and exchange of experiences with high consideration to the participant's experience. The trainers presented their inputs interactively encouraging and involving the participants in the discussion by guided questions. Four trainers carried the training course, the trainers attended several trainings and capacity building workshops of which the Negotiation in Water Sector was the last in September 2011 in Feldafing Germany. The participants demonstrated high level of involvement, participation and cooperation through the working days, no absenteeism observed; working sessions started almost on the agreed time. The course covered one field trip to two different sites of the ZARQA River Basin. The general evaluation of the course reflects the satisfaction on the content, the training methodology, learning achieved and the environment.


4th Regional Training Course Negotiation and cross-sector cooperation for good water governance 16-20 October 2011 Amman - Jordan

Objectives of the Course Overall Objectives • • •

To enables participants to analyze and understand conflicts over competing water uses. To be part of a water dialogue process to explore and implement fair and equitable solutions in the allocation and efficient use of water. To act as change agents in a complex institutional setting towards sustainable water uses.

The training aimed • • •

to broaden experience in good practices, To increase analytical knowledge to understand conflicts of power and interests over scarce water resources. To strengthen negotiation and management skills.

Methodology As it is the case in GIZ events PALA (Participatory and Adults Learning Approach), was the base for all workshop sessions. PALA is using /applying tools and methods like small working groups discussion, brain storming, presentations and plenary discussion and feedback in plenary and in sub-working groups, allowing the participants to exchange idea and experiences and mutual learning Only when necessary, and with high consideration to involve the participants experience and knowledge, lecture approach was always made interactively involving the participants to comment and bring their examples, questions, by several guided questions, such approach proved to create an enjoyable learning environment and interaction among the participants. All participants responded positively and actively with high interest to all working sessions and exercises.

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Techniques and working tools applied The workshop activities were carried using several working methods and techniques of which the most are: Group work Is the most common approach in PALA, allows the opportunity for mutual learning, interaction and exchange of experiences, deeper discussion until achieving an agreement, or agree on areas of conflict or disagreement>.It also supports mutual cooperation, division of labor, employ personal talents and interests. The group work started since the first working day, in the first working session, and continued through each working day until the last working session. Lectures This is the most common approach for bringing knowledge and information to audience. In many cases, people don’t appreciate lecture style as it is mostly one way speech. In fact lecture is a neutral, can be attractive and can be boring, it depends on the presenter. Generally there are four types of Lecture: 1- one way approach without discussion , 2- Lecture with discussion allowed/ initiated by the lecturer, 3- Lecture followed by Discussion but limited for a short while and 4- Multi activities lecture where participants are given some tasks and presentation while the lecture, this is mainly for longer lectures. In this workshop there were several lectures, starting the first day mostly are of the type 2 and 4 as described above. Through the workshop days, lectures were of the type four. Participants were asked to go into their working groups to apply the learning steps and carry presentations. Case Studies A very useful technique that simulates real situation, the groups prepared and carried presentation on their country case studies, then groups were formed to continue working on the case studies by applying the techniques as presented gradually. Presentations All trainers and groups carried sequence of presentations through all working days, special sessions were also allocated for presentations, after which plenary discussion always took place. Presentations and all working steps also followed the visualization principles, using colored cards, pin-board and all workshop and group products were fixed on the wall according to production sequence through all working days.


4th Regional Training Course Negotiation and cross-sector cooperation for good water governance 16-20 October 2011 Amman - Jordan

Field Trip Day three was designed for a field trip, in two different areas of Zarqa River Basin upstream and downstream, the two places are different in terms of water condition, geography, ecology, climate and demography. The groups carried presentation on the two cases.

Day One Sunday 16/10/2011 Opening Session The main Moderator Mr. Jamal Al Salah welcomed the participants and invited Eng. Khaldon Khashman Secretary General of The Arab Countries Water Utilities Association ACWUA to launch the workshop. Eng Khashman welcomed the participants as guests to Jordan, and made a brief overview on ACWUA programs and activities aiming to improve water management in Arab countries, where this training course is a one among other activities; He wished the participants a successful and beneficial workshop and enjoyable time in Jordan. The moderator then, invited Dr. Thomas Petermann, the senior project manager at the German International cooperation GIZ, carried a presentation titled "Negotiation and Cross Sector Cooperation for Good Water Governance in the MENA region" that is of direct relation with the topic of the training course, the presentation covered the as subtitles "Competition over Natural Resources " of which the below is part.

Thomas introduced the programs and activities carried out by GIZ (established in 2011 as a merger of InWEnt, GTZ and DED) on water issues in MENA region, of which the "Program Water Utilities Performance" (MENA WANT) covers four main topics (see www.mena-water.net) related to the performance improvement of water utilities and the water sector as a whole. This training course is one, addressing the role of cross-sector cooperation and coordination for good water governance. He continued with a short overview on the preparatory process and the TOT training-of-trainers in Germany. 1TU

U1T

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He expressed the expectation of active involvement of all participants in all the workshop activities and wishing all enjoyable and useful participation with lots of new ideas to implement when back to work. The Moderator invited all participants to the group photos in different criteria (Gender, Country, all the group in one).

The participants returned to continue the first session, with their expectations from the course and to carry the introduction of participants. The participants were asked to write down their personal expectations, then to split into working groups to discuss the expectations and agree on one group expectation and one personal learning expectation, the group also asked to prepare for introduction of participants. The participants carried their presentations, results were clustered and summarized by the trainer Mostafa Biad and presented in Day II. The trainer Mohammed Obidallah then presented the course objectives and agenda in form of road map of the course (photo below); explaining the steps and the working procedure, then the moderator announced the workshop rules on which agreement was made with the participants, followed by overview on the working methodology and logistical issues. By then the first coffee break was announced.


4th Regional Training Course Negotiation and cross-sector cooperation for good water governance 16-20 October 2011 Amman - Jordan

Summary of the expectations Gain experience, knowledge, and exchange of opinion on the following topics: • Conflict resolution, dialogue, negotiations skills, persuasion, conflict resolving strategy, communication, new approaches of partnership. •

International partnership, governance, institutional conflicts, Pollution problem, Integrated Water Management , Transboundary water resources.

Sustainable water resources management.

Networking

Course Road Map

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Session 2 The trainer Mustafa Biad carried a presentation on "Sector Perspective to Water Resources Management: Cooperation versus Conflict". The presentation was made on power point with interactive discussion and covered 1- the challenges to manage scarce water resources for different users and uses, and 2- Practical applications in cross sector coordination and cooperation. After the presentation the trainer introduced the guide lines for the case studies, the participants were split in new working groups according to country to prepare a presentation on a national case study for the practical application that will continue through the workshop days.

Sessions 3 and 4

Presentation of case studies was made by all groups and continued through the fourth session, the cases presented are a) the Nile basin, b) Iraq case, c) Jordan Red-dead case, d) Palestine case and e) Valley Souse case Morocco. In session four, five working groups were formed for the practical application on the case studies. The groups named on the most five famous sites of Jordan (Philadelphia, Jarash, Petra, Um Qais and Rum) .

The workshop closed the working day at about 17:30, before leaving the participants made their votes on the mood barometer reflecting their feeling on the first day.




4th Regional Training Course Negotiation and cross-sector cooperation for good water governance 16-20 October 2011 Amman - Jordan

Day Two Monday 17/10/2011 Day Two, Monday 17 October 2011 The session started with the introduction of the Yemeni colleagues who arrived late due to circumstances. Followed by reflection on the first day presented by Philadelphia group. The moderator introduced the program of the day and started the first session on Sources of conflict with an exercise on different perceptions, and why and how people get involved in conflict, taking the participants after, to the sources of conflict, and the nature of conflict as neutral phenomena that depends the fact that the reaction to what happen is more important than what really happens. The presentation was made in an interactive session using visualization tools and involving the participants through guided questions and examples made in various training techniques including role play, discussion and storytelling. The session was followed with discussion until the break time.

Session Two Main title of the session: “Understanding Conflict”, the trainer Mohammed Obidallah carried a power point presentation covered the nature of conflict, conflict can be dealt with as constructive or destructive, and it is normal in nature and where people exist. Conflict is an escalation of a situation that passes in several phases ending by the most negative “Violence/ War”. The session also highlighted definitions of various conflict expressions and phases, followed by respective level of response, ending with comparison of positive / constructive vs. negative /destructive conflict reaction. The session continued in plenary, to discuss the negative and positive aspects of Conflict.

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Session three: Conflict analysis: The fourth training session was kicked off with a presentation of 30 minutes on Conflict analysis given by Khalid Tahri. The main issues raised during this presentation are quoted below: • • • •

Conflict analysis issues Conflict progression Handling styles of conflict Tools to analyze conflicts

Before the presentation, an open discussion of 15 min was launched around two main questions: • •

What are the useful questions to ask when analyzing conflict? Why is it important to do conflict analysis?

Most of the participants agree that: • •

The useful questions are “what, why, where, when, how and who…” concerning the conflict. The conflict analysis is important for understanding the conflict to better resolving it.

The most important issue that was raised during the presentation and discussed very extensively by the participants was “the tools to analyze conflicts” especially “the Circle of conflict”. After a brief break, Khalid carried on the fifth training session on the topic of “stakeholder analysis”. The Power Point presentation was dedicated to the following topics: • • • • • •

Stakeholders Stakes Stakeholder Typology Stakeholders cooperation and threat Engagement towards stakeholders Stakeholder’s response to the conflict Stakeholder Matrix.

Khalid then assigned the five groups to make a deep analysis of the conflict raised by their concerned case studies based on the conflict mapping tool and the stakeholder analysis matrix. The participants then broke into their working groups and developed each, for about one hour and a half, their work using the pin boards. The presentations took place on the fourth training day morning. Each group spend about 20 min to highlight, based on a map, the main obstacles and causes of the conflict as well as the concerned parties, their power, their interests and their response towards the conflict.


4th Regional Training Course Negotiation and cross-sector cooperation for good water governance 16-20 October 2011 Amman - Jordan

Group work impressions

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Field trip. Day Three Tuesday 18/10/2011 This day was allocated for the field trip. Mr. Tareq Abu Al Hawa the expert at the RSCN, briefed the participants on the two sits to be visited in Zarqa River Basin: Rusaifa and AlKhayouf. Mr. Abu al Hawa prepared and presented a power point presentation on Zarqa River Basin, presenting the history and activities , ecology, past and present situation, demography and community, awareness at various sectors and levels, level of pollution, the current running rehabilitation activities and the level of efforts needed, and the community contribution. The participants accordingly were split into two groups, Two busses carried the participants. Rusaifa is a small city where the Zarqa River was crossing; the area was privileged with running water resource, and green surroundings and known as farming area. Currently there is no water running, it is simply dry. Factories practiced some behaviors that accelerated the decline towards the negative situation. Currently a Yeast Factory beside others disposes its waste in the course of the river claiming that it is fertile for the land, this was also claimed by one of the 36 farmer families, while another local farmer denied this claim. The conflict is between small farmers on the Yeast factory waste on one side, and between factories and inhabitants, and between factories and authorities. Al Khayouf Area, is a mountainous area, on the shoulder of the valley were a running water course from the Al Samra Waste Water Treatment. Some farmers are rehabilitating land and cultivate crops, others just left their trees and field as water lifting from the valley costs much more than the revenue since no power supply available in the area. Another conflicting issue is the mining site, where contractors extract sand and gravel for construction, that is resulting in the deformation of the area, however one positive aspect of the mining process, the land slide that took place sometime earlier caused to close the large part of the water course forming a lake behind, which transferred the area to greenish and good place for migratory birds.


4th Regional Training Course Negotiation and cross-sector cooperation for good water governance 16-20 October 2011 Amman - Jordan

A local community association, worked to rehabilitate 7000 SQM of land, as pilot project to plant Jojoba Trees (also called Green Gold), the tree lives in dry area and need very little water in the first year, then can continue living without water, in addition to the high value of the extracted oil. The participants had their traditional lunch in the premises of the local association, and then drove back to Amman. In the hotel, the groups worked to prepare a presentation on the field trip to be carried in the day 4. The field trip demonstrated multi factorial causes, problem /conflict contributors and influenced people, bodies in addition to the ecological, social and economic environment, in short: it is chain of interrelated issues.

Jojoba Tree, takes three years to start production, then can continue life with minimal water

Presentation by stakeholders

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Day Four Wednesday 19/10/2011 Session 1 The activities started at 08:45 with reflection on the field trip. Dr. Ghazi abu Rumman on behalf of the AlKhayouf Group carried the presentation starting with an overview on the region, current situation and the pilot activity planting the Jojoba tree and the expected benefits, passing to the main obstacles (No Electrical power) facing the local community in developing the area . Al Rusaifa Case, 36 families living along the dry water course, are small farmers, poor and suffering of water scarcity and waste of industrial factories, beside neglect of official agencies, the Yeast factory representative and some farmers expressed the benefit of the factory waste as fertilizers, other farmers denied and claimed against. Farmers required environmental standards to be applied on the factories, the inhabitants called for the ministry of Environment and Agriculture to work jointly to maintain balance of stakeholders needs in the area, the case was presented by Mr. Mustafa Elrawady – Egypt and Mr. Eyad Adel. In continuation of Day 2, the groups starting the presentation of the stakeholder's analysis and Venn Diagram. Starting Jordan case, followed by the Palestinian, Iraq case, Nile Basin case ending with the Morocco case about the Al Sous Valley. The five groups spent some time in both the presentation and the discussion by the plenary.


4th Regional Training Course Negotiation and cross-sector cooperation for good water governance 16-20 October 2011 Amman - Jordan

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Day 4, Session 2: Conflict Management and Resolution Presented by Mohammed T. Obidallah Covering topics: a) General principles of conflict resolution, b) Framework for resolving conflict, and: c) Alternative conflict resolution mechanism. The session was carried in interactive lecture with lots of discussion that tend to divert sometimes to political nature. The trainer introduced as well Water theories in International Water Law since five case studies presented by participants were transboundary ones. The session started with exploring tools used to induce parties to open up, identify the real issue behind their positions and find out “win-win� solutions identifying the requirements for successful conflict resolution

After addressing the conflict resolution tools, an alternative conflict resolution Mechanism was introduced

Alternative Conflict Resolution Mechanism


4th Regional Training Course Negotiation and cross-sector cooperation for good water governance 16-20 October 2011 Amman - Jordan

In Session 3: The exercise SHARK Island was presented, groups of three were formed to reach an agreement for the problem case, the results were combined on the flipchart and compared with necessary discussion and clarifications, the case was presented by the trainer Mostafa Biad. In this session and through session IV, the trainer Jamal Al Salah presented the "Negotiation strategies / skills". Although this is an important topic that all participants waited; and as known it is a wide topic that makes it difficult to present in short time, and to satisfy the needs of the participants. However the trainer used very little power point and concentrated on the visualized cards and interaction with the participants during the presentation. The presentation covered the Chinese philosophy / strategy focusing on the strength and weaknesses of the other part in terms of (political, technical, personal, competencies ‌ etc...) to identify the gap s in order to plan filling strategy (as water leaves the top, taking the time to fill the gaps in order to reach the tops – Chinese philosophy). The second issue was the skills and characteristics of negotiator, then the preparation and pre negotiation of understanding the culture, heritage, habits and social backgrounds of the other party. Then some focus on the observation techniques and body language analysis; the specialties, background and roles of the negotiation team; and the importance of the psychological member in the team which has been neglected in the Arab negotiations. As internal feedback, perhaps it was better presenting the Shark Island exercise after the negotiation strategies and skills session, to allow participants apply some of the presented skills.

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4th Regional Training Course Negotiation and cross-sector cooperation for good water governance 16-20 October 2011 Amman - Jordan

Stakeholders matrix and Wenn Diagram Morocco – Al Sous Valley Jordan – Red-Dead Sea

Nile Basin Case


4th Regional Training Course Negotiation and cross-sector cooperation for good water governance 16-20 October 2011 Amman - Jordan

Day Five Thursday 20/10/2011 The activity of this day five started with feedback on the previous day events focusing on the learning aspects of the negotiation strategies and skills. Trainer Khalid Tahri presented the negotiation strategy working steps, after which the participants went in the working groups to work out their "Negotiation Strategy".

Mr. Waleed Sukkar, made a presentation on the (Libya- Tunis- Algeria) aquifer, as example of a successful case of conflict resolution in the water sector.

The presentations of the negotiation strategy took place in the second and third session, and as usual were followed by discussion. The training team agreed to allow more room for discussion to compensate the time pressure through the previous days. A film on the Red-Dead Sea project was presented to make the Jordanian case more clear. In the session three, and after the lunch break, the trainer Mostafa Biad presented the topic "how to strengthen cross-sector water cooperation and coordination? The presentation covered : -

Water resource system: conflicts vs. cooperation. Conflict management mechanisms. Water governance. IWRM. Water Dialogue. Benefit Sharing.

As the workshop components were completed, the Trainer Jamal Al Salah referred to the Course road Map with a reminder to each working step encouraging the participants to bring their reminders on the topics.


The last working step was announced by Trainer Khalid Tahri on "What next?" ,it is about action plans and what the participants can apply in their inter-sector cooperation to manage multi stakeholders dialogue on water conflicts, individual self-assignment to be done back home. The participants were given a form to fill, and then each participant was given one minute to express his plan/ action. Before closing participants filled the evaluation form, evaluation was analyzed and documented by ACWUA (please see the evaluation results and annex 1). Then the participants were given the opportunity for final comments and recommendations. On behalf of the organizers ACWUA and GIZ, Dr. Thomas Petermann and the training team distributed the certificates and made the final closing.


4th Regional Training Course Negotiation and cross-sector cooperation for good water governance 16-20 October 2011 Amman - Jordan

Negotiation Strategies Case , explains the stakeholders and the relevant issues, priorities, and the interests, with a proposed time frame and negotiation tools

Negotiation strategy – Morocco

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Palestinian negotiation strategy

Jordan Negotiation strategy


4th Regional Training Course Negotiation and cross-sector cooperation for good water governance 16-20 October 2011 Amman - Jordan

Egypt Case Negotiation Strategy

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Iraq case Negotiation Strategy

Mood Barometer - Day 4


4th Regional Training Course Negotiation and cross-sector cooperation for good water governance 16-20 October 2011 Amman - Jordan

Comments / Notes by the team of trainers and participants 

Each working day program was prepared on a flipchart, presented in plenary and related to the road map of the course.

Each training day started with reflection/ summary on the content and learning achieved in the previous day.

A daily summary group was in-charge to prepare and present the reflection/ Summary.

All workshop activities and presentations were carried with visualization tools.

The trainers had daily meeting session after the closing session for evaluation, feedback and planning of the next day.

Each working day/ session was carried by a trainer with support by at least one co-trainer / facilitator from the training team.

The working groups were mixed of members from all participating countries, to achieve higher exchange of information and experiences.

The large number of participants brings to five –Six working groups, leads to too much time on presentation of the group products and discussion by the group. From a positive point of view, such combination allows high level of interaction, learning and exchange of experience; the advice is to consider longer workshop duration balancing all relevant factors.

The feedback of the participants was mainly positive on the topic of the course and the working methodology. Some participants expected more time for the negotiation strategy and skills with practical application. This is recommended to be considered as a topic course in the future.

All presented material, documents and handouts, and all groups products are made available on a USB flash that was handed over to each participant.

Although the trainers work together for the first time as trainers, they practiced high levels of cooperation and mutual support that worked to create high homogeneity and reflected positively on the workshop content, procedure, and results.

The training team likes to address their thanks to all participants for their full commitment, dedication, participation and cooperation in all workshop sessions. Special thanks to Dr. Thomas Petermann and Ms. Andrea Notz for their efforts in organizing this course, together with ACWUA team.

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Annex 1: Workshop Evaluation as made by the participants Q1-A The topics and content of the training course are important to my work: Percentage 100.00% 50.00% 0.00%

72.00% 0.00% Cannot Judge

24.00%

0.00%

4.00%

0.00%

Totally Agree

0.00%

0.00%

Totally Disagree

No Answer

Q1-C The Content of the training course successfully met my expectations Percentage 40.00%

32.00%

32.00%

24.00%

20.00% 0.00%

12.00% 0.00%

0.00% Totally…

0.00%

0.00%

Totally…

No…

Q1-D I know how I can apply the course content in my work Percentage 100.00% 0.00%

52.00% 0.00%

28.00%

16.00%

0.00%

4.00%

Totally…

0.00%

0.00%

Totally…

No…

Q1-E I know how I can pass on what I learnt to my colleagues Percentage 60.00%

48.00% 32.00%

40.00% 20.00% 0.00%

8.00%

0.00% Cannot Judge

Totally Agree

8.00%

4.00%

0.00%

0.00%

Totally Disagree

No Answer


4th Regional Training Course Negotiation and cross-sector cooperation for good water governance 16-20 October 2011 Amman - Jordan

Q1-G The course has enabled me to continue working independently with the materials Percentage 60.00% 40.00% 20.00% 0.00%

48.00%

32.00% 8.00%

0.00% Cannot Judge

12.00%

0.00%

Totally Agree

0.00%

0.00%

Totally Disagree

No Answer

Q2-C The material (e.g presentation, checklists, etc) helped me to understand the content better Percentage 100.00% 50.00% 0.00%

60.00% 0.00% Cannot Judge

24.00%

8.00%

8.00%

0.00%

Totally Agree

0.00%

0.00%

Totally Disagree

No Answer

Q1-F I can also make good use of what I have learnt in other contexts Percentage 50.00%

44.00%

8.00%

32.00% 4.00%

0.00% Cannot Judge

12.00%

0.00%

Totally Agree

0.00%

0.00%

Totally Disagree

No Answer

Q2-D The working and learning methods were appropriate to the tasks and suitably varied Percentage 40.00% 30.00% 20.00% 10.00% 0.00%

36.00%

36.00% 20.00% 4.00%

0.00% Cannot Judge

Totally Agree

4.00%

0.00%

0.00%

Totally Disagree

No Answer

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Q2-E I could relate the case studies to the context of my own work and life Percentage 40.00% 30.00% 20.00% 10.00% 0.00%

36.00%

28.00% 16.00%

12.00%

0.00% Cannot Judge

8.00%

Totally Agree

0.00%

0.00%

Totally Disagree

No Answer

Q2-F The course was‌ Percentage 52.00%

60.00%

36.00%

40.00% 20.00%

8.00%

4.00%

No answer

Too long

0.00% Too short

Just right

Q3-A The trainer had sufficient expertise in his/her own field and was well prepared Percentage 100.00% 50.00% 0.00%

48.00% 0.00% Cannot Judge

20.00%

20.00%

8.00%

0.00%

Totally Agree

4.00%

0.00%

Totally Disagree

No Answer

Q4-C I will continue to exchange views on this subject with some of the other participants Percentage 80.00%

68.00%

60.00% 40.00% 20.00% 0.00%

12.00%

0.00% Cannot Judge

Totally Agree

8.00%

8.00%

0.00%

0.00%

4.00%

Totally Disagree

No Answer


4th Regional Training Course Negotiation and cross-sector cooperation for good water governance 16-20 October 2011 Amman - Jordan

Q5-B I am now better prepared and have better experience in good practices Percentage 150.00% 100.00% 50.00% 0.00% Cannot Judge

Totally Agree

Totally No Disagree Answer

Total

Q5-C I have learned how to analyze knowledge and to understand conflicts of power and interests over scarce water resources . Percentage 100.00% 50.00% 0.00%

52.00% 0.00% Cannot Judge

36.00%

8.00%

4.00%

0.00%

Totally Agree

0.00%

0.00%

Totally Disagree

No Answer

Q5-E I am now better prepared to be part of a water dialogue process to explore and implement fair and equitable solutions in allocation and efficient use of water Percentage 100.00% 50.00% 0.00%

0.00% Cannot Judge

32.00%

48.00%

16.00%

4.00%

0.00%

Totally Satisfied

0.00%

0.00%

Totally No Dissatisfied Answer

Q5-A I am now better prepared to strengthen negotiation and management skills, Percentage 36.00%

40.00% 20.00% 0.00%

28.00% 8.00%

0.00% Cannot Judge

28.00%

Totally Agree

0.00%

0.00%

0.00%

Totally Disagree

No Answer

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4th Regional Training Course Negotiation and cross-sector cooperation for good water governance 16-20 October 2011 Amman - Jordan

Annex 2: list of Participants No

Gender

Name

Year of Birth

Country

Organization

Position

1

M

Chibane Hocine

1975

Algeria

Algerian Energy Company (AEC)

Project Director

hchibane@gmail.com

2

M

1967

Algeria

Algerian waters of Bumerdes

Manager ADE Boumerdes

rhaouchene@yahoo.fr

3

M

Haouchene Ramdane Yousri Henri

1950

Egypt

Chairman of Board of Directory

4

F

Fatma Ismail

1956

Egypt

BeniSuef Water & Sanitation Company Alexandria Water Company

Yousri_h@yahoo.com Bakish_din@yahoo.com communications@alexwater.com

5

M

Mohamed Elrawady

1975

Egypt

Centre for Environment and Development for the Arab Region and Europe

Water Resources Specialist

melrawady@cedare.int

6

M

Moustafa Ibraheem

1970

Egypt

Alexandria Water Company

IT Specialist

Moustafabeda1970@gmail.com

7

F

1966

Egypt

gehan.mohamed@hcww.com.eg

M

1958

Egypt

Holding Company of Water and Wastewater (HCWW) Cairo Water Company

General Manager

8

Gehan Abd El Moneam Mostafa El-Shimy

Vice Chairman of Cairo Water Company

mostafaelshimy@yahoo.com

9

M

Ahmed Mahfouz

1981

Egypt

WTP(s) Operational Engineer

communications@alexwater.com

10

M

1953

Iraq

Engineer

11

M

1967

Iraq

Engineer

12

M

Khairi Shaker Mahmoud Eyad Adel Mohammad Alaa Faisal Goma'a

1979

Iraq

13

F

Shaden Nouri

1970

Jordan

Alexandria Water Company (AWCO), The Ministry of Water Resources The Ministry of Water Resources The Ministry of Water Resources ACWUA

info_gdfpad_mwr_iraqi@yahoo.com info_gdfpad_mwr_iraqi@yahoo.com info_gdfpad_mwr_iraqi@yahoo.com shaden_nouri@acwua.org

14

M

Zeyad Al Shboul

1982

Jordan

Ministry of Water and Irrigation, Desalination Unit

Operator and Supervisor, Desalination Unit

General Manager of Middle and Western Sector of WTP

Engineer Consultant

E-mail

Ziad_aminh2@yahoo.com


4th Regional Training Course Negotiation and cross-sector cooperation for good water governance 16-20 October 2011 Amman - Jordan

15

M

Waleed Sukkar

16

M

Jarrah Al Zubi

17

F

Emad AlKhalil

18

M

Ghazi Abu Rumman

19

F

Dadouch Fouzia

20

F

Safaa Bahije

21

M

Nassouh Hamid

22

F

Rasha Sharif

23

M

Imad Alzeer

24

F

Sara Nofal

25

M

Eyad Yacoub Yaqob

26

M

Imad ElMasri

27

F

Hiba Abu Alfilat

28

M

Emad Abu Alsurour

29

M

Fraj Chemak

30

M

Taha Al Washali

195 4 197 2 197 7 197 1 196 1 198 3

Jordan

Advisor for the Minister of Water and Irrigation Assistant Professor

waleedsukkar@gmail.com

Jordan

Ministry of Water Irrigation, Water Authority, AlBalqa Applied university

Jordan

GIZ Water Programme

Senior Technical Advisor

emad.khalil@yahoo.com

Jordan

ICT International

Research Scientist

ghazi@ictinternational.com.au

Morocco

Agency of Hydraulics

dadouchf@yahoo.fr

Morocco

Secrétariat d’Etat chargé de l’Eau et de l’Environnement

Head of Planning and Programming Department Responsable de l’Unité Centrale de Coopération

196 0 198 5 196 2 198 8 197 3 196 0

Morocco

Palestine

Hebron Municipality

Adviser of the Director of Hydraulics Engineer, Public Works Division Manager

nassouh@water.gov.ma

Palestine

Secretary of State in Charge of Water and Environment Birzeit Municipality

Palestine

Palestinian Hydrology Group

Socio economic

Nofal_sara@hotmail.com

Palestine

GIZ Consultant

yaqobeyad@yahoo.com

Palestine

Nablus Municipality

Advisor for Palestinian Water Authority (PWA) Head of Water and Sanitation Department

198 7 196 7

Palestine

Palestine Hydrological Group (NGO)

Intern

hiba_aj1987@hotmail.com

Saudi Arabia

Ministry of Water & Electricity

Hydrogeologist

emadbarri@yahoo.com

196 5 198 1

Tunis

National Institute for Agricultural Research of Tunisia (INRAT) Ministry of Water and Environment (MWE)

Researcher

fr_chemak@yahoo.fr

IWRM Consultant

EngTaha3@gmail.com

Yemen

jarzubi@hotmail.com,

safaa_bahije@hotmail.com

engrashash@yahoo.com alzeerj@yahoo.com

efmasri@nablus.org

35


31

M

Hisham AlSaeedi

197 7

Yemen

Local Water Supply & Sanitation Corporation Wadi & Desert regions Hadramout

Manager of ALqatin branch

Wec_hisham@hotmail.com

32

M

Musae’d Aklan

198 1

Yemen

Ministry of Water and Environment (MWE)

IWRM Specialist

musaedaklan@gmail.com

33

M

Thomas Petermann

195 0

Germany

GIZ Deutsche Gesellschaft fĂźr Internationale Zusammenarbeit

MENA WANT Project Manager

thomas.petermann@giz.de

34

M

Jamal Al Salah

195 7

Jordan

INTERACTION - Al Salah Training & Consulting

Director - Owner

interact@orange.jo

35

M

Yousef Nasereddin

198 9

Jordan

Arab Countries Water Utilities Association (ACWUA)

Intern (ACWUA)

yousef.nasereddin@gmail.com

36

M

Ahmad Abu Saleem

Jordan

Arab Countries Water Utilities Association (ACWUA)

Coordinator

Ahmad_abusaleem@acwua.org

37

M

Mostafa Biad

196 6

Morocco

Regional water expert. Deputy Chairperson ACWUA Capacity Building Working Group

Freelance consultant

mostafabiad@gmail.com

38

M

Khalid Tahri

196 8

Morocco

ONEP (Office National de l'Eau Potable)

Division Manager

khalid_tahri@yahoo.fr

39

M

Mohammed T. Obidallah

197 9

Palestine

Arab Countries Water Utilities Association (ACWUA)

Director of Communications

Mohammed_Obidallah@acwua.org M.Obidallah@gmail.com


4th Regional Training Course Negotiation and cross-sector cooperation for good water governance 16-20 October 2011 Amman - Jordan

Annex 3: working program When

Subject

Inputs/Trainer

Facilitator

What

Day 1 Sunday 16/10/2011 9 H 00

Official opening ACWUA training. MENA-WANT program

ACWUA GIZ

9 H 40

Introduction and Expectation of participants

Jamal, Participants

Objectives, Agenda

Mohamed

10 H 10 11:00 11 H 30

Methodology and Organizational Issues Coffee break - PHOTO SESSION Session 1 Sector perspectives to water resources management: Cooperation vs. Conflict

Jamal

-Khalid

Jamal ACWUA, GIZ

Welcoming Address. Introduction the MENA WANT capacity building program What are the group Expectations?

Verbal Presentation. Flip chart

Objectives, Content and Program,

PPT, Address

Rules and Regulations, PALA training approach

PPT

Mohamed •

Mostafa

Jamal

Participants, Mustafa

Jamal

Country Group (5 groups)

MostafaJamal

•

The challenges to manage scarce water resources for different users and uses PPT presentation Practical applications in cross-sector coordination and cooperation, an overview

12 H 00

Preparation of the case studies

13 H 00

Lunch break

14 H 00

Presentation of the case studies

15 H 15

Coffee break

15 H 45

Presentation of the case studies (Cont.) Plenary discussion on the cases

Country Group

MostafaJamal

15 m /country

16 H 30

Group formation

Participants

Khaled

Group formation (5 or 6 groups)

17h 00

Summary of the day

17 H 15

Closing Day 1

TT

15 mm /country

Flipcharts / Cards & Pin boards

PPT or Flipcharts


Day 2 Monday 17/10/2011 8 H 45

Feedback of day 1

participants

Mostafa

9 H 00

Session 2 Introduction to Conflict

Jamal

Mohamad

10 H 45

Discussion

Jamal

Mohamad

11 H

Coffee break

11 H 20

Session 3 Understanding Conflict

Mohamed

12 H 30

Discussion, buzz groups

Mohamed

13 H 00

Lunch break

14 H 00

15 H 30 16 H 00 17 H 00 17 H 15

Session 4 Conflict analysis Session 5 Stakeholders analysis

Khalid

Jamal

Mohamed

Reflections on day 1 • • • • • •

Introduction to Conflict Conflict / Communication Exercise Why people get involved into conflicts Deformation of perceptions Style of understanding Source of Conflicts

• •

Positive & Negative aspects of conflict Means to overcome

• •

The role of analysis and planning for conflict prevention “Conflict mapping, and “Venn” Diagram for stakeholder relations PPT The situation analysis (Geographical situation, Political and cultural aspects, etc.) Stakeholders matrix

• •

Stakeholders analysis (continuation) and presentation Logistical preparation of the field trip

Participants in Group

Mohamad / Participants in groups play role to explain the conflict mapJamal ping

Mohamad

TT

Tarek

TT

Closing Day 2

Field trip The program made by Tarek

13 H 00

Lunch break

16:30

Feedback and conclusion in the Hotel

When

PPT

Coffee break

Day 3 8 H 45

PPT

Subject

Inputs/Trainer

Moderator Facilitator

What

Flipcharts / cards / boards


4th Regional Training Course Negotiation and cross-sector cooperation for good water governance 16-20 October 2011 Amman - Jordan

Day 4 8 H 45

Feedback on the field trip Presentation of working groups on 9 H 30 the conflict and stakeholders analysis Groups and discussion 11 H 00 Coffee break Session 6 1. General principles of conflict resolution 2. Framework for resolving con- Mohamed (assisted 11 H 30 by Thomas) flicts 3. Alternative conflict resolution mechanism 12 H 30 Shark exercise 13 H 00 Lunch break 14 H 00 Presentation of shark exercise

14:30

15 H 30

Session 7 Negotiation strategies Negotiation skills

Group work on the selected case studies

15 H 30 Coffee break 15 H 45 Working group & presentation 17 H 15 Closing Day 4 When

Subject

TT Khalid

Jamal

• • • • • •

Mostafa

Mostafa

• •

Jamal

Participants (5 or groups) (in the working group) Groups , Inputs/Trainer

Mostafa

Jamal

• • • •

15 m /group

PPT or flipcharts

The four general principles of conflict resolution Informal procedures Cooperative decision making rd 3 party assisted decision making (e.g., negotiation) rd 3 party decision making (e.g. mediation) Coercion (open conflict)

PPT

P

P

P

P

main principles of negotiation - the role of mediation - establishing good rules/conditions for negotiation the importance of transparent structures in planning, implementation and communication between stakeholders Individual skills, attitude, etc... Venn Diagram Stakeholders matrix Negotiation strategy, etc...

Group work : PPT or Flipcharts

Jamal Moderator Facilitator

What

Day 5 39


8 H 45 09 H 00 09 H 15

Feedback of day 4

participants

TT

- Presentation of Negotiation Strategy Participants (5- groups) - Group work Presentations on conflict resolution plan

15 m /group

PPT or flipcharts

11 H 00 Coffee break 11 H 30

Group work Presentations (cont.) Discussion

Jamal

13 H 00 Lunch break Session 8: 14 H 00 How to strengthen cross-sector water Mostafa cooperation and coordination? What next : Action Plans/Initiatives by partici14 H 30 pants to apply inter-sector coopera- Khalid tion and to manage multi-stakeholder dialogues or water conflicts 14 H 45 Discussion / Evaluation 15 H 30 Coffee break Final remarks by organizers 16 H 00 Closing Ceremony: Certificate Handing and Photo Session 17 H 00 Closing

ACWUA, GIZ,

Analyzing opportunities for replication and in-situation analysis

Jamal

Training Impact


4th Regional Training Course Negotiation and cross-sector cooperation for good water governance 16-20 October 2011 Amman - Jordan

Annex 3: Photos Case Studies

Egypt case – the Nile Basin Covered the introduction to the water sector in Egypt, countries involved in the conflict (Nile Basin Countries), and the parties (national parties), and the main three recommended aspects to solve the problem

Iraq Case, Conflict on water resources with Turkey and Iran – The case explains the Conflict parties, the causes of Conflict, the level of conflict and the damages and liquidations


Palestinian Israeli Water conflict, Palestinians as occupied territories are not allowed to take decision on their own water resources and utilities

Jordan Case – The situation of water in the region and the planned project (Dead-Red Sea) and conflict with , Israel, Basin- Conflict with Syria and Israel The Disi Basin Project and conflict with Saudi, the Yarmouk


4th Regional Training Course Negotiation and cross-sector cooperation for good water governance 16-20 October 2011 Amman - Jordan

Preparation of case study

Communication exercise – Source of conflict Day one Day One

Field trip – Rusaifa Team Day Three Visit to Amman Citadel Day Two

Field trip – Rusaifa Team Day Three

Field trip – Khayouf Team Day Three

43


Sara – Palestine and Hammid- Morocco Stakeholders Matrix

Preparation Negotiation Strategy – Day 5

Eyad & Mahmoud – Support team


4th Regional Training Course Negotiation and cross-sector cooperation for good water governance 16-20 October 2011 Amman - Jordan

45


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4th regional tarining course